Social Welfare Jobs
- Job Title: University Access Officer
- Salary: £27,570
- Closing Date: Friday 28th February
- Reporting to: Programme Manager
- Contract: Full-Time, 37.5 hours per week, Permanent
- Job Location: London
- Interviews: Tuesday 4th March
- Start date: Monday 17th March
- School Location: Chelsea
About the organisation
The Access Project is an education charity; we believe that every young person can make the most of education, unlocking their potential and creating a fairer society.
Our mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.
The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are almost twice as likely to attend top universities as statistically similar students, according to UCAS.
Safeguarding Statement
The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation.
Why work at The Access Project
People who work at The Access Project are motivated by the desire to create a fairer society. We all play an active part in achieving the mission to help students from disadvantaged backgrounds access top universities. At The Access Project, we’re a friendly, collaborative, supportive and inclusive team, with passionate people working together in Delivery, Sales and Partnerships, Strategy, Finance and Operations to achieve to achieve our mission.
The vision of our people strategy is to enable and inspire all employees to achieve, grow, succeed and thrive. We regularly have opportunities for people to share their ideas in various working groups, generating strong teamwork across the organisation.
We value every individual who works at The Access Project and we have a wide range of benefits that make this a rewarding place to work. In our last staff engagement survey, 90% said they’re proud to tell people they work at The Access Project.
About our values
- Empowerment - We support students and our people to develop the skills and knowledge to accomplish their goals.
- Courage - We encourage our students and our people to be authentic, innovative and ambitious in order to reach their full potential and deliver our mission
- Impact - We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes
- Inclusion - We respect and value individuality and engage diverse voices to achieve our mission.
- Ownership - We hold ourselves accountable in all our actions and efforts. We ask “What can I do to improve my results?”
About the role
This vacancy is for a University Access Officer to work in Chelsea Academy. Our schools are shown on a map on our website.
The University Access Officer works with school staff at all levels, volunteer tutors, and with the rest of The Access Project’s team to ensure that the delivery of the programme is optimised.
Role responsibilities
· Work directly with students in a professional and safe manner
· Engage with students in school and enrol them onto the programme
· Assess student progress towards being able to make successful university applications
· Upload information onto the Salesforce database (training is provided)
· Work with school staff to ensure their cooperation and timely completion of activities contributing to the smooth running of the programme
· Chair and present at termly school meetings with Senior Management to report on programme progress.
· University Access Officers support the volunteering team by helping to deliver tutor training sessions, and attending university site visits, which take place on occasional Saturdays and weekday evenings (paid time off is provided).
· Any other responsibilities reasonably deemed necessary by The Access Project’s Programme Managers or Director
Schools with tuition and coaching in their model:
All the above responsibilities, with the addition of:
· Match students with volunteer tutors.
· Monitor student attendance to tutorials and coaching sessions and devise innovative solutions to encourage attendance.
· Manage volunteer tutor attendance to tutorials through weekly monitoring systems.
· Monitor the impact of tutorials and intervene as appropriate.
· Build and manage relationships with volunteer tutors to ensure they have a positive experience of the programme.
· Manage students’ relationships with volunteer tutors through monitoring of systems, emailing and making phone calls.
· Work with the volunteering team to co-ordinate the effective delivery of our coaching programme.
Person specification
- Able to communicate and influence with impact at all levels
- Able to deliver projects and manage administration accurately
- Able to effectively time manage
- Able to lead and manage change to embed the programme in school
- Resilient and adaptable
- Skilled in building and maintaining excellent relationships
- Can demonstrate a commitment to upholding the values and behaviours of good conduct
- Can demonstrate an ability to take action to keep young people safe and raise concerns
Training and Development
You will be provided with regular monthly training so that you can develop your skills and succeed in the role. There is support and supervision from your line manager (Programme Manager), as well as guidance from a Senior University Access Officer and the wider University Access Officer team across The Access Project. There are opportunities for progression, including several additional responsibility roles which are available for UAOs to apply for once they have completed their probationary period successfully.
Benefits:
- 25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.
- PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.
- Employee Assistance Programme, a 24-hour helpline for staff
- Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.
- Interest-free travelcard loans
- Travel-allowance for expenses over £10 per day, where applicable
- Cyclescheme loans
- 3 paid Volunteering Days
- Employer’s pensions contributions (3%)
- CPD options
- TAP welcomes requests for flexible working arrangements
Equal Opportunities Statement
The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged.
The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+ . We particularly welcome applications from people with lived experience in reference to our mission.
We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.
Disclosure of a Criminal Record
The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.
Present or most recent employment
It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.
References
All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.
Education, Qualifications and Training:
Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.
Proof of qualification is required before the appointment is confirmed.
The client requests no contact from agencies or media sales.
About A4ID
Advocates for International Development (A4ID) is a CSO with a vision to see the law and lawyers play their full part in the global eradication of poverty and advancement of the UN Sustainable Development Goals (SDGs). A4ID seeks to be an authoritative voice of the legal community, to inspire and enable lawyers to join the global fight against poverty, and to ensure that legal support is available for those engaged in that fight. A4ID achieves this vision and mission through its innovative pro bono broker service and larger strategic pro bono projects, in addition to its education and training programmes, thought leadership and policy work, and international Rule of Law Expertise programmes and projects.
Purpose of the role
The role of the Project Officer – CSO Services will lead on the coordination and management of international pro bono legal opportunities. A key focus of this role is to engage with CSOs globally, to scope potential partners and areas which require, or would benefit from, pro bono legal assistance. This will support A4ID’s weekly pro bono projects and larger strategic projects.
The Project Officer – CSO Services will also manage larger strategic projects, which will include maintaining records, gathering feedback, reporting on progress internally, collaborating with other teams in need of relevant expertise, drafting external comms, and implementing other internal administrative tasks as necessary (e.g. updating software and implementing process changes).
Larger strategic projects involve collaborating with multiple stakeholders (including large international CSOs, smaller local CSOs, large international law firms, smaller local law firms, and other delivery partners and legal experts) to effectively and efficiently deploy pro bono legal services to support the missions of respective CSOs. The Project Officer – CSO Services will work as part of the wider PBLS team on such projects.
On smaller brokerage projects, the Project Officer – CSO Services will establish connections with CSOs, identify potential areas for support and provide an initial scope of potential projects.
Benefits:
- A comprehensive private health insurance.
- 26 days annual leave plus bank holidays.
- Leave on your birthday.
- 7% employer pension contribution.
- Twice a year team’s day out.
- Hybrid working.
To Apply
Interested candidates are requested to send a CV, and cover letter. The cover letter must include why you are interested in this job, how you match the person specification and provide specific examples from your professional experience, skills, and knowledge.
Closing date: 16 March 2025.
IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.
We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English.
IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse.
The post-holder will be responsible for providing intensive case work including risk assessments, safety planning, support, safety, assistance and follow up work to women and girls who are high risk of “Honour” Based Violence (HBV), forced marriage, Female Genital Mutilation (FGM) and domestic violence. This will entail receiving and assessing referrals, practical assistance, emotional support and a safe environment to ensure that women and girls settle in the safe accommodation while promoting independence and well-being.
The client requests no contact from agencies or media sales.
An exciting role where you’ll be supporting a range of third-party Challenge Events and participants’ fundraising efforts. The fundraising team is at the core of the charity and works together to maximise opportunities and raise funds from a range of sources.
The Challenge Events programme has continued to strengthen in recent years, with huge demand
seen across third-party running events such as the London Marathon and Great North Run, plus a growing number of runners in international marathons, including Berlin, Chicago and Sydney. The Challenge team’s role is to fill our allocated places in third-party events efficiently; nurture and support our participants to fundraise as much as possible; and ensure they enjoy the whole event experience from place allocation, through to their training and fundraising, to crossing the finish line!
Reporting to the Challenge Events Manager, the postholder will provide high quality day-to-day operational and administrational support across the Challenge Event Programme as well as supporting in-person Challenge Events, such as the London Marathon (April) and Great North Run (September).
For you to support these events, you will be required to attend the office in Cheltenham around 1-2 days per week, and more often during busy periods. You will ideally support a minimum of 2 events per year which take place across weekends and require travelling in the UK (22-27th April and 6-8th September 2025). In order to compensate for this, we offer a flexible TOIL policy.
A Bit about Us:
WellChild, based in Cheltenham, is the national charity for seriously ill children and their families. Through a range of
practical and emotional support, training, and information programmes, WellChild gives children and young people with
complex medical needs the best chance to thrive, at home.
You will be able to:
- Demonstrate recent experience providing day to day administrative or project support experience, ideally within the voluntary sector and/or a challenge events team.
- Build and sustain valuable relationships by ensuring our supporters feel engaged and inspired from the moment they sign-up.
- Assist with the research, development, planning, and implementation of existing and new Challenge Events, projects and partnerships.
- Maintain WellChild’s contact management system, Raiser’s Edge (RE) and ensure all activity and income is recorded accurately on supporter records, ensuring compliance with GDPR.
- Act as the point of contact for Challenge Event enquiries, processing applications, responding to requests for fundraising materials and event/fundraising queries in a timely manner.
- Demonstrate excellent attention to detail
- Collaborate with other teams across the organisation such as Communications and Fundraising to maximise the success of events.
- Effectively prioritise and work calmly under pressure.
You will have:
- A desire and commitment to build and deliver the very best challenge events programme possible, resulting in fantastic fundraising and supporter engagement.
- Strong communication and organisational skills
- Competent Microsoft Office skills
- A passion for fundraising, working in the charity sector, or Challenge Events!
What we can offer:
- Competitive starting salary of £22,321*
- 23 days holiday on appointment rising to 27 days plus 8 bank holidays (often additional 3 days during Christmas office closure)
- Stakeholder Pension Scheme from appointment at 5% employer
- Employee Assistance Programme
- TOIL for out of hours work
Other:
This is a permanent full-time role, based in Cheltenham. In conjunction with this we operate a hybrid home working/ office working policy.
There will also be some travel to meetings and events required that fall outside of normal working hours.
Whilst the requirement for this role is fulltime at 35 hours per week, we would be willing to look at possible part time (minimum 28 hours) should suitable applicants apply, and the business and role requirements are met for the charity.
Equal Opportunities:
At WellChild, we celebrate diversity and recognise the value it brings to our organisation. We believe that diverse perspectives lead to innovation, creativity, and better decision-making. As such, we match charity needs with skills and experience of candidates and actively seek candidates from various backgrounds irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to fostering an inclusive workplace and take pride in ensuring that everyone feels welcome, respected, and empowered.
Safer Recruitment:
WellChild is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. The successful candidate will be required to complete regular safeguarding training and undertake a DBS check relevant to the requirements of the role. For this role that will involve a basic disclosure.
Use of Curriculum Vitae (CVs)
Our policy is to recruit our employees on the basis of their suitability for the work to be done. An application form allows us to compare individuals based on like for like information and as such we do not accept a CV unless accompanied by a fully completed application form.
Salary bandings:
* Our policy is that we show candidates the full salary band for the role they are applying for, all appointments will be made at the start of the salary range, successful candidates have the opportunity to move up the scale over time. Progression up the salary range is reviewed on an annual basis and subject to individual performance and affordability.
How to Apply:
Application forms can be found on our website.
Completed application forms should be sent to the email address detailed on our website.
Recruitment Timetable
Application deadline: 9am 24th February 2025
Interview date: W/C 3rd March 25
Interview location: Cheltenham Office
Queries
If you have a query regarding the recruitment process, require additional information, or would like to arrange an
informal discussion about this role, please contact the HR team.
Retention of Personal Information
Please see our Privacy Statement which can be found on our website.
**Please note that we can only accept applications from individuals with the right to work in the UK. We are unable to sponsor working visa applications**
Support children with complex medical needs and their families.
The client requests no contact from agencies or media sales.
Join Our Team as an Office and Data Lead (Pathways)
At Bexley Voluntary Services Council (BVSC), we are dedicated to fostering a robust, sustainable, and impactful voluntary and community sector that enhances the lives of Bexley residents. As the Office and Data Lead (Pathways), you will play a pivotal role in our consortium, One Bexley, where eight voluntary sector organisations collaborate to support local individuals with care and support needs. Your expertise in data analytics and your ability to act as a central access point will ensure that residents receive the right support services to maintain their independence and achieve their personal goals.
In this role, you will manage the Pathways Triage, oversee referral processes, and produce analytical data and performance reports. You will also support the Single Point of Contact Triage officer, maintain and update SharePoint sites, and monitor the availability of consortium partners. Your efforts will help raise the profile of our services within the community and ensure that information and advice are consistently up-to-date and accessible. If you meet at least half of the requirements, we encourage you to apply and join our proactive and supportive team.
This role has become available due to an internal promotion and this is something that we strive to do within the organisation. We prioritise internal hiring and are committed to filling all our roles from within our talented team whenever possible
Key Duties:
- Manage Pathways Triage, including calls received and allocation of referrals
- Provide line-manager support to the Single Point of Contact Triage officer
- Create templates for referral and performance monitoring
- Produce analytical data, trend analysis, and performance reports
- Maintain and update SharePoint sites as central resource areas
- Ensure information and advice regarding voluntary sector services are up-to-date
- Monitor availability of consortium partners and service demands
- Suggest training and process improvements
- Create process flows and how-to guides for systems and best practices
- Monitor all referral pathways and maintain accurate statistics
- Prepare reports, monthly e-bulletins, and publicity materials
- Raise the profile of the single point of access in community networks
- Act as the intermediary between the London Borough of Bexley and the consortium
- Attend staff meetings, supervision, and training as required
- Comply with BVSC policies, procedures, and key legislation such as GDPR and Safeguarding
- Undertake any other duties as required, including travel throughout the borough
Equality, Diversity, and Inclusion: BVSC is committed to promoting equality, diversity, and inclusion in all aspects of our work. We welcome applications from all individuals, regardless of background, and are dedicated to creating an inclusive environment for our team.
Please send your CV and a covering letter outlining how you fit the criteria and why you would like the position. Please note that CV's without a covering letter will not be considered.
BVSC exists to promote voluntary and community action as a means of improving the quality of life for people in Bexley.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Role:
Forces Employment Charity delivers a specialist programme to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.
The Caseworker will Manage and support a caseload of vulnerable veterans in your allocated region. As an integral and highly valued member of the team, the Lived Experience caseworker will provide peer support and practical assistance to colleagues and people using the service.
This position is full-time, 35 hours per week with a salary of £29,000. This role is peripatetic in nature - it involves regular travel across the operating region (Kent & Sussex) and working from home when not out in the community. Working hours are Monday through Friday, 9 am to 5 pm. However, there may be an occasional need to work outside core hours to meet the demands of the role.
Reporting to the Regional Manager, this role consists of managing and supporting the caseloads of vulnerable veterans in your allocated region.
Principal Responsibilities:
- Contact all clients within 48 hours of allocation.
- Undertake needs assessments and develop a care coordination support plan within 5 days of allocation.
- Carry out an assessment using the Outcome Star, understand and record Employment and Housing status, and other assessments as required by the Regional Manager.
- Review Outcome Star assessments at 3 monthly intervals to understand and demonstrate progress.
- Work with and empower clients to engage with the care coordination support plan and goals agreed upon during their needs assessment.
- Produce written reports when requested highlighting support given to clients and level of engagement.
- Support the Regional Manager and National Manager to create and maintain strong working relationships with referring organisations in the Op Nova Area, including the Police and NHS Liaison and Diversion and Probation Service.
- To participate and deliver presentations, making use of the media available, to statutory and non-statutory agencies as required.
- Work to identify and engage veterans with the service.
- Deliver emotional and practical support to veterans working with partner organisations to provide specialist support for everyone.
- Work with each client to identify future goals for employment, volunteering and or training.
- Liaise with other FEC Employment Advisors to provide employment support
- Ensure that all activity is recorded on the Salesforce case management system (CMS).
- Deliver any further activities reasonably required by your Regional Manager and the National Man
- Produce Incident reports without delay as per the Work Instructions on Incident reporting
PERSON SPECIFICATION
Essential Competencies:
- Highly motivated and independent, capable of working remotely across a wide geographical area.
- Resilient and able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the justice system.
- Ability to collaborate effectively with internal and external stakeholders.
- Highly organised with strong IT skills and experience of using Case Management Systems, Microsoft packages and outlook
- Commitment to working with each client without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
- Experience working with people using a mentoring or coaching approach to engage and support the individuals we work with to change their lives.
- Excellent team player who will contribute to a diverse and dedicated team.
- Driving license and exclusive use of own car.
- Excellent interpersonal, relationship-building and communication skills, verbal and written
- Empathy with and a good understanding of ex-forces personnel and the challenges they can face.
- Experience in soft skills: Public speaking, presentations, relationship building, and time management
- Strong communicator.
Desirable Competencies:
- NVQ Level 4 Information, Advice and Guidance
- Experience in using Outcomes Star
- Salesforce case management system experience, this training will be provided for the successful candidate if they are not already trained.
- A working knowledge of the Justice system and experience of working with offenders or ex-offenders.
- Experience of serving in the Armed Forces, Police or Probation Service
Successful candidates will be required to undertake an NPPV level 2 police vetting, been a resident in the UK for over 5 years and an Enhanced DBS clearance. The job offer will be subject to a successful NPPV 2 and DBS enhanced.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.
If you meet the criteria and are passionate about this role, we encourage you to apply. The closing date for the position is Midnight, 14 March 2025.
Please note that this job advert may close early if a suitable candidate is found. Interviews will be conducted on a rolling basis as applications are received, and final face-to-face interviews will be conducted from the week commencing 24 March 2025.
£33,610 - £35,432 per annum
Full-time, permanent
Much Hadham and surrounding areas
About the role
We are seeking a Retail Operations & Online Sales Manager to oversee the day-to-day operations of our five St Elizabeth’s Charity Shops in the local Hertfordshire and Essex area. This role will focus on maximising income and profitability of the shops. The post holder will work to effectively implement the strategy for the retail function whilst ensuring shop and trading compliance, effective management of the retail shop teams and creating opportunities to maximise sales as well as high street and on-line presence.
About you
We are looking for an individual with substantial retail experience, both physical and online. The post holder will create and lead on online sales across platforms such as e-bay and Vinted, increasing much needed revenue for the charity. You will need to be open-minded, creative and enthusiastic when it comes to trialing new initiatives. You must be able to supervise diverse teams across more than one location; delivering to income targets, KPIs and building a strong community presence across the stores.
A valid UK driving licence and access to own vehicle would be required.
Why work for us
In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment:
- 25 days’ annual leave per annum + Bank holidays
- Eligible for Blue Light card – discounts on big brands!
- Discounted gym membership
- Employee recognition scheme
- Life assurance
- Free on-site parking
- Recommend a friend payment up to £500!*
- Confidential employee assistance programme
- Fully paid for DBS
- Contributory pension scheme - eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution)
*terms and conditions apply
How to apply
Please complete an application form and upload an up to date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. The salary range advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.
Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible.
Equality, Diversity & Inclusion
At St Elizabeth’s we embrace diversity and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community.
Safeguarding
St Elizabeth’s Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.
Registered Charity 1176777
Based across 60 acres of beautiful countryside, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions, the severity of which impacts upon their health, social, behaviour, learning and emotional development.
Over the past 120 years, St Elizabeth's has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24 hour health provision provided by specialist nurses and therapists.
REF-219762
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role is being advertised as a Customer Service Advisor however the successful applicant will be employed as a Client Care Coordinator.
What's in it for You?
In addition to a supportive work environment, we offer an impressive benefits package that goes beyond the basics:
Financial Reward: Thousands of perks through Blue Light discount card, up to 5% employer pension contribution and Long Service Recognition
- Health and Wellness: Doctor Line for over-the-phone GP consultations, access to a 24/7 Employee Assistance Programme and dedicated Mental Health First Aiders
- Work-Life Balance: An additional day for your Birthday, long service recognition, enjoy a set schedule and competitive family-friendly benefits
- Career Development: Paid training, opportunities for accredited training agreements, and potential for career progression
Make a real difference in people’s lives as a Customer Service Advisor in our award-winning contact centre.
This isn’t cold calling— you’ll have the opportunity to support people during their times of need, making every interaction meaningful and impactful. Our team takes pride in creating a positive and supportive environment where every conversation matters.
We’re looking for empathetic individuals with excellent communication skills, a proactive attitude, and a genuine desire to help others. In return, we offer a supportive and collaborative workplace, opportunities for personal and professional growth, and the chance to be part of a company that values your contributions.
Your journey begins on 7th April 2025, with a minimum of 4 weeks onsite training (Monday to Friday, 8AM–4PM). Following a further 5 months employment onsite, you’ll have the opportunity to transition to hybrid working. This is your chance to gain the skills and confidence needed to excel in a role that truly makes a difference. Shifts for this role are between 8AM and 6.30PM, with an alternative Saturday shift (no Sunday working), offering a schedule that fits your lifestyle. We understand the importance of work-life balance and may consider 30 hours per week.
Apply now to join a contact centre with a difference and start making a positive impact today!
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Domestic cleaner will provide a comprehensive cleaning service at WHAG’s, properties and offices across Cheshire West and Chester, Ensuring turnaround of properties meets targets and remains in excellent condition, whist compling with safe working practices and high standards. Maintaining H&S regulations, housing legislation and follow WHAG policy and procedure
WHAG is a leading charity delivering quality support services to vulnerable homeless women, young parents and women men and their families who are affected by domestic abuse, across the of North West England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery.
We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures.
As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse.
Our Vision - To support and empower vulnerable women and those affected by domestic abuse.
Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown.
Our Values - Empowerment, Choice, Change, Strength
Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future.
Please provide a cover letter explaining how you meet the person specification.
The client requests no contact from agencies or media sales.
Our Local Organiser will be responsible for developing the foodbank’s capacity to organise and campaign for change. You will do this by building the skills and confidence of food bank clients, volunteers and staff and community members to campaign locally. Local Organisers build relationships with foodbank users to identify some of the issues driving poverty in the community and to bring people together to take action on those issues.
You will develop and lead a volunteer campaign team to create a campaign strategy and lead on the delivery of the strategy to win change, while developing leaders in your foodbank. This role is funded by Trussell as part of their Organising Programme, and you will be part of a network of Local Organisers around the UK doing this work. You will be the link between your foodbank and the Organising and Local Mobilisation team at Trussell, as we build a movement to end the need for food banks.
Ealing Foodbank is a small local charity in the London Borough of Ealing. The Christian faith underpins everything that Ealing Foodbank does and stands for as expressed in our Vision, Mission and Values statement. We provide 3 days worth of long life foods to Ealing families and individuals who are referred to our service. Those who use the foodbank also benefit from free advice, delivered onsite in our foodbank locations. We are part of the Trussell network, linked to other foodbanks all over the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Operational Leadership:
- Provide strategic leadership to the Senior Management Team's and it’s operational functions, ensuring efficient and high-quality service delivery.
- Develop and implement operational policies, procedures, and best practices to enhance productivity and ensure compliance.
- Continuously streamline processes and workflows to improve operational performance.
- Deputise for the CEO when required, representing the organisation at events, meetings, and in day-to-day operations.
Strategic Planning and Execution:
- Collaborate with the CEO and support, manage and develop the senior management to shape and execute the charity’s strategic plan.
- Translate strategic objectives into actionable initiatives, ensuring effective implementation and tracking progress.
- Identify opportunities for growth, cost optimisation, and improved service delivery.
Board of Trustees Liaison:
- Provide regular reports to the Board of Trustees on operational performance, strategic initiatives, and financial matters.
- Work closely with the CEO to ensure transparency, accountability, and alignment with the Board's expectations.
- Attend Board meetings and provide insights on operational challenges, opportunities, and key achievements.
Financial Management:
- Oversee budgeting, forecasting, and financial planning, ensuring the efficient use of resources.
- Monitor financial performance, identifying areas for improvement and taking corrective actions as necessary.
- Drive cost-efficiency initiatives while maintaining a focus on quality and service outcomes.
People Management and Development:
- Line manage and develop the SMT (nine managers)
- Lead, mentor, and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
- Establish performance goals and metrics for staff, offering regular feedback and development support.
- Promote an inclusive, diverse work environment that values employee engagement and professional growth.
- Oversee recruitment, onboarding, performance management, and retention strategies.
Risk Management and Compliance:
- Develop and implement strategies to identify, assess, and mitigate operational risks.
- Ensure compliance with relevant laws, regulations, and industry standards, maintaining the highest ethical standards.
- Implement internal controls and governance practices to safeguard the charity’s reputation and assets.
Please send a CV and a cover letter explaining how you meet the required experience and your knowledge, skills, and ability (no more than 650 words.)
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen to join Westway Trust as an Adult Learning Tutor (ESOL)- a community-guided organisation, with an ambitious and exciting vision, in the heart of Portobello, West London.
Westway Trust is a charity located in North Kensington which runs an adult learning programme of accredited and non-accredited provision across a range of subjects. We aim to enable people to progress in work, in learning and in life. Our learners come from a variety of backgrounds and have different prior experiences of learning.
We are particularly interested in applications from enthusiastic, qualified and experienced teachers who are committed to enhancing the lives of people in our community.
We are seeking an enthusiastic and experienced ESOL Tutor to design and deliver high quality learner-centered teaching and assessment experiences to our adult learners from pre-entry level up to level 1, whilst supporting the Adult and Community Learning Manager to achieve the Trust’s strategic objectives.
This is a sessional term-time role. Working hours will be discussed and agreed at the interview stage.
Key responsibilities of the role include:
Teaching
- Plan, prepare and deliver high-quality teaching and learning sessions, workshops, and tutorials in line with the curriculum requirements and the needs of individual learners, ensuring learning objectives are met.
- Assess learners’ abilities and identify areas for improvement, tailoring teaching and learning methods and resources accordingly.
- Develop and deliver consistently engaging and interactive sessions, utilising a variety of teaching techniques and materials to enhance learners’ understanding and engagement with the subject/topic.
- Set and mark assignments, tests, and examinations, providing constructive feedback to learners to support their learning and improvement.
- Establish and maintain a positive and inclusive learning environment, actively promoting learner participation, motivation, and confidence in professional development.
Administration
- To identify materials and equipment/resource needs to assist the provision of teaching and learning by students.
- Maintaining up to date course files and submitting accurate data on attendance and achievement within agreed deadlines.
- Preparing groups of learners for accredited assessment (exam or portfolio) & non-accredited assessment (RARPA), marking assessments and taking part in internal moderation and/or consultation meetings with appropriate Trust staff.
- Providing feedback on appropriate documentation for example observation, IQA reports etc.
Knowledge, Skills and Experience:
Essential
- Proven successful track record of planning and delivering high quality teaching of accredited and non-accredited provision in a relevant subject and at appropriate level(s).
- Experience of teaching adult learners of mixed abilities and an understanding of appropriate teaching strategies in a similar role.
- Experience of devising course outlines and schemes of work.
- Experience of assessing and recording progress, both in accredited and non-accredited learning and supporting learners.
- Knowledge and experience of working with a variety of exam boards.
- Excellent communication skills, both verbal and written and the ability to work as part of a highly collaborative team.
Desirable
- Understanding of the RARPA (Recognising and Recording Progress and Achievement in non-accredited learning) system.
- Experience of working/teaching refugees and or asylum seekers.
- The ability to speak another language.
Qualifications:
Essential
- Hold a recognised teaching qualification such as CELTA, DELTA or TESOL or
- A full teaching qualification for working in adult learning (DTLLS, PGCE or DET)
- A minimum GCSE English Grade C or equivalent
Benefits of working with us:
- Great location in the heart of Portobello, North Kensington
- Free gym membership at health club one minute walk from the office
- Pension scheme
- Life Assurance
- Free eye test voucher
- Investor in People (IiP) employer
The application deadline is Friday 7 March when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.
We exist to work together with the local community to enable North Kensington to thrive.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Veterans’ Foundation, established in 2016, is one of the country’s fastest-growing military charities, with a passion and purpose for improving the lives of those within the armed forces community, by raising funds which are then awarded to organisations that have a real impact on veterans, those currently serving in the armed forces and their families.
To support the organisation on their exciting growth journey, we are seeking a dynamic, creative and innovative individual to step into the role of Chief Executive. You will work closely with a range of stakeholders to build the profile of the organisation, identify and attract new income generating opportunities, and expand our footprint and contributions.
Overview of the Chief Executive Role
Key Responsibilities:
- Working with the Trustees to set, develop and deliver on the strategic priorities of the organisation, focused on increasing their impact and reach.
- Being responsible for overseeing the operational activities of the Veterans Foundation.
- Taking on an ambassadorial role, being the key spokesperson for the organisation, and managing relationships with key external and internal stakeholders such as veterans, donors, Government agencies, and their contractors Bee Ethical.
- Encouraging income generation activity, by cultivating and stewarding relationships with donors, and identifying innovative opportunities to increase funding.
- Overall responsibility for designing, implementing, and evaluating programmes, and services, to ensure they meet the needs of members.
- Providing leadership to the senior management team, encouraging a positive workforce culture, and a high-performing team.
The Ideal Candidate:
- Proven strategic leadership skills, either within the public or private sector.
- Experience of operational management, including budgetary responsibilities, commercial contract management, and the ability to influence, network, and raise the profile of an organisation.
- An empathetic individual, with an understanding of the challenges that veterans may face including wellbeing, mental health, homelessness, and addiction, and a passion for the purpose of Veterans Foundation.
- Previous exposure to fundraising operations, including diversifying income generation streams, developing relationships with potential donors, and raising the profile of the organisation.
Closing date for applications: Thursday 6th March 2025
Walsall Council are delighted to be exclusively partnering with Robertson Bell on a recruitment campaign for five Finance Business Partners on a permanent basis. At Walsall Council, we’re transforming, and so are our Financial Services. We’re changing the way the council works so that we can provide an even better customer experience, increase staff satisfaction, and improve our service performance. It’s all about achieving the very best for our colleagues, customers and communities.
We are looking to recruit into 5x Finance Business Partner roles, to continue to support this transformation journey within the following areas: Financial Planning and Children’s & Education Services. Each Finance Business Partner role will be supporting our service managers and directors to become a proactive and trusted financial adviser. Everything you do will help to improve the service and its outcomes.
The organisation:
Walsall is situated within the West Midlands and is one of four Local Authorities comprising the Black Country. It contains six urban district centres: Walsall Town Centre lies at the heart of the Borough, surrounded by Aldridge, Bloxwich, Brownhills, Darlaston and Willenhall. The Borough covers 40sq miles and is bisected by the M6 motorway.
In addition, we provide an attractive employment package that includes a generous annual leave entitlement of up to 29 days (which rises to 34 days after 5 years continuous local government service), a flexible working scheme that allows up to a further 12 days leave per year, working from home opportunities (minimum of 1 day per week required on site) with emphasis on an optimum work life balance arrangement and a career average pension scheme. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.
The key duties of the role are as follows:
- Provide high level strategic financial advice in liaison with senior finance colleagues and service managers.
- Build and maintain strong productive relationships with the business and within finance / commercial.
- Provide advice and financial input into the Council’s financial planning processes including input and guidance into business plans and service improvement reviews.
- Identify and report upon any financial risks resulting from changes in political, operational, technological or environmental factors
- Co-ordinate the preparation and submission of the Council’s year end Statutory Accounts for your directorate.
- Drive forward efficiencies by continuously adapting, designing, monitoring and reviewing working practices, procedures and systems.
- Co-ordinate the preparation and submission of the monthly/quarter finance and performance monitoring budgetary control process.
- Actively contribute and participate in budget setting and monitoring and forecasting processes.
The successful candidate will have:
- A full CCAB / CIMA accountancy qualification or be actively studying for one.
- Ideally, a background working in the public sector but this is by no means essential.
- Experience of excellent business partnering support to customers and being able to adapt to differing customer needs.
- Experience in the use of financial modelling and options appraisal techniques, particularly the use of spreadsheets and business intelligence tools (desirable).
- Experience of providing business intelligence that enables managers to take soundly based policy and operational decisions.
- Awareness of potential risks / opportunities / changes in legislation and experience of supporting budget holders through mitigating these risks and embracing opportunities.
- Evidence of operating in a commercial and proactive manner.
The closing date for applications is Sunday 16th March, with first stage interviews due to take place the week commencing 24th March. Applications will be under continuous review before the closing date, so please submit your CV to our exclusive search agent Robertson Bell ASAP to avoid disappointment.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
Drive Forward Foundation (DFF) is a London-based charity dedicated to empowering care-experienced young people to transition from care into sustainable and fulfilling careers. Guided by our values – visionary, people-focused, collaborative, and empowering – we strive to create a future where care-experienced young people thrive across all areas of their lives.
Each year, we work with around 750 care-experienced young people, offering tailored support that spans holistic 1:1 guidance, bespoke counselling, career mentoring, exclusive work and training opportunities with employer partners, and our established youth policy forum. Our programmes address the diverse factors that influence young people’s ability to thrive, including mental health, housing, and criminalisation.
As our first Impact & Evidence Manager, you will have the exciting opportunity to establish and shape DFF’s impact measurement framework. Your work will capture the effectiveness of our wide-ranging services and create a foundation of evidence that reflects the lived experiences of the young people we support.
This role is ideal for someone who thrives on a relatively blank canvas and is passionate about building an evidence-based culture – integrating both data-driven insights and qualitative narratives – to enhance outcomes for young people. By combining internal evaluation with sector-wide research, you will amplify the voices of care-experienced young people, ensuring their experiences drive meaningful change in our programmes and beyond.
This evidence base will underpin DFF’s policy advocacy, stakeholder engagement, and thought leadership, helping to reduce systemic barriers to employment for care-experienced young people. Reporting to the Director of Fundraising, Policy, and Communications, you will be part of a dynamic team contributing to our sector leadership by benchmarking DFF’s practices, identifying emerging trends, and strengthening our advocacy work.
Key Responsibilities
Impact Measurement and Framework Development
-
Co-design and develop an impact measurement framework with programme users and other stakeholders to evaluate the effectiveness of DFF’s interventions.
-
Evaluate programmes such as mentoring, counselling, and skills development, measuring their impact on sustained employment, personal growth, and career progression.
-
Provide evidence-based recommendations to refine and enhance programme design, ensuring maximum impact for care-experienced young people.
-
Develop annual impact reports that blend quantitative data with compelling qualitative narratives, showcasing DFF’s outcomes holistically.
Data Integration and Visualisation
-
Leverage tools such as MAXQDA, Tableau, and/or Power BI to analyse and visualise data, integrating client feedback, case studies, and Salesforce metrics.
-
Collaborate closely with the Systems & IT Manager to develop live dashboards and infographics to ensure insights are accessible and actionable for internal teams and external stakeholders.
-
Create interactive dashboards and user-friendly reporting formats tailored for funders, policymakers, and programme teams, enabling real-time engagement with key findings.
External Research and Evidence Building
-
Build partnerships with academic institutions, think-tanks, and sector bodies to benchmark DFF’s practices, contribute to wider evidence bases, and enhance credibility.
-
Commission and manage external research contracts or consultants, where required, to complement internal evaluation and ensure depth in analysis.
-
Undertake sector-wide research to identify trends, innovative approaches, and emerging best practices, integrating these findings into DFF’s strategic development.
-
Organise or participate in webinars, roundtables, and forums to share research insights and position DFF as a knowledge hub for care-experienced youth employment.
Strategic Insights and Reporting
-
Prepare detailed reports, infographics, and dashboards to communicate outcomes to funders, policymakers, and internal teams.
-
Provide tailored impact updates for employer partners, highlighting the results of their collaborations and contributions.
-
Support colleagues in meeting monitoring and evaluation (M&E) requirements for external funders, ensuring the collection of relevant data.
-
Explore innovative ways of reporting impact, including the use of compelling case studies, personal narratives, and engaging media, to highlight the depth of DFF’s interventions.
Advocacy and Policy Influence
-
Translate data and insights into compelling narratives to support policy campaigns, particularly addressing barriers like mental health, housing, and criminalisation.
-
Collaborate with the Policy and Communications Team to strengthen DFF’s profile as a thought leader through policy briefs, impact updates, and stakeholder engagement.
-
Produce robust, evidence-based reports for strategic use:
-
To influence policy by providing clear, actionable insights for policymakers and stakeholders.
-
as media hooks to amplify DFF’s profile and advocate for systemic change, showcasing key findings in public-facing campaigns.
Youth Voice and Continuous Improvement
-
Incorporate insights from care-experienced young people into impact measurement and programme design, ensuring their voices drive change.
-
Establish feedback loops to continuously adapt and align impact measurement with DFF’s values and strategic objectives.
-
Develop tools and systems for youth-friendly reporting, such as visual summaries or short videos, to ensure that young people can engage with and benefit from the findings.
Person Specification
Essential
-
Proven experience in impact measurement, evaluation, and research, preferably within the charity sector.
-
Strong analytical skills, with proficiency in qualitative data analysis tools (e.g., MAXQDA) and data visualisation platforms (e.g., Tableau, Power BI).
-
Demonstrated ability to design and implement evaluation frameworks, ideally co-developed with programme users and stakeholders.
-
Excellent communication skills, with the ability to present complex data as actionable insights through engaging reports, infographics, and dashboards.
-
Experience managing research projects or commissioning external consultants.
-
Strong project management skills and the ability to balance multiple priorities.
Desirable
-
Knowledge of issues facing care-experienced young people and/or experience in the youth or employment sector.
-
Experience in policy influencing and advocacy.
-
Familiarity with GDPR and data protection best practices.
Our Values in Action
-
Visionary: You will innovate and explore new methods for measuring impact, positioning DFF as a sector leader.
-
People-Focused: Your work will prioritise the experiences of our care-experienced young people, ensuring their voices shape our programmes.
-
Collaborative: You will work alongside colleagues and stakeholders to build a strong, data-driven community of practice.
-
Empowering: Your insights will help dismantle barriers and enable positive change within and beyond DFF.
Benefits
-
Competitive salary with growth opportunities.
-
27 days annual leave plus public holidays.
-
Pension scheme.
-
Professional development opportunities.
-
Individual professional development allowance and access to a Health Assured Employee Assistance Programme (EAP).
How to Apply
We are looking for passionate individuals who share our vision and values. To apply, please submit the following:
-
Your CV: Highlighting your relevant skills, experiences, and achievements.
-
A Cover Letter (maximum 2 pages): Tell us about your motivation for applying, how you align with our values, and what you can bring to the role.
Application Process
Shortlisted candidates will be invited to an in-person interview to discuss their experience and alignment with DFF’s mission and values. You will complete a practical exercise to demonstrate your approach to impact measurement and data analysis. We are committed to building a diverse and inclusive team. Close to 20% of our workforce is care-experienced, reflecting our values in action. If you require adjustments to the application process, please contact us using the email provided above.
CV – Highlight relevant skills, experience, and achievements.
Cover Letter (max 2 pages) – Tell us:
- What motivates you to work with Drive Forward Foundation.
- How your experience in impact measurement and evaluation aligns with this role.
- An example of when you used data to influence decision-making or improve a programme.
- How you ensure data is presented in a way that engages diverse stakeholders (e.g., programme directors, funders, policymakers).
To empower care-experienced young people aged 16-26 in London to transition from care into sustainable and meaningful employment #CareToCareer



The client requests no contact from agencies or media sales.