Social Welfare Jobs

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 63% of clients secure a job within a month.

The Smart Works service is delivered in London, Manchester, Stockport, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past eleven years, Smart Works has helped over 40,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In April 2022, Smart Works launched a Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women a year. We are on track to achieve this by expanding the reach of our existing centres and opening new centres in areas of need including Bristol; set to open in early 2025.

About this role

The South London Service Delivery Manager will oversee all activities within our Croydon centre, ensuring there is a vibrant, friendly environment where all feel welcome and able to be themselves. 

As the face of our South London service, the appointed candidate will ensure Smart Works is embedded in the local community, with a steady stream of clients being referred to Smart Works for dressing and coaching appointments.  

We are looking for someone who can demonstrate a track record of building strong relationships, successfully managing a space or centre and an ability to make things happen. Our ideal candidate will share our passion for helping clients succeed, believe in the power of volunteering and will be a real people-person, who will enjoy meeting new people every day.  

The Service Delivery Manager must be a natural relationship builder, who is a confident public speaker. They will also be organised, an excellent multi-tasker and will thrive in a fast-paced environment. We are looking for a true team-player, with a proven track record of rolling-up their sleeves and delivering results.

How to Apply

Please head to our website to read the full job description and then submit a CV and a cover letter which answers the following questions via our recruitment portal by 5pm on Sunday 26th January 2025. Your application should be addressed to Fiona Hollow, Head of London Service Delivery.    

•  Why do you want to work for Smart Works? (Max 250 words)
• How will you create a positive atmosphere and environment for clients, volunteers and staff members in our South London centre? (Max 250 words) 
• Tell us about a time you have worked effectively in a team to solve a problem. (Max 250 words)  

First round interviews will take place online on 31st January and second round in person interviews will take place in our South London centre in Croydon on 5th February. 

If you require any reasonable adjustments or alterations for the application and recruitment processes, please send us an email and we'd be happy to accomodate. 

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

About the organisation
For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.
nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.

About the post
The CASA Project is a specialist service providing advocacy and support to women and their children who have been subjected to domestic and/or sexual violence and abuse, and who have moved on from refuge into accommodation.
The post is currently funded until 31st March 2026 with a possibility of further extension.

About you
We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women.  You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to prioritising women, upholding and promoting feminist, trauma-informed and anti-racist practice.

CV’s will not be accepted

Closing date: 10am, 31st January 2025
Interview date: 6th February 2025

 

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

Taban is looking for an Asylum Seeker and Refugee Support Worker based in Manchester Full or Part-time options are available.

Introduction

This is an opportunity to join Taban's team during a period of growth.

Started 5 years ago, Taban is a young charity providing personal and practical support to Farsi-speaking refugees and asylum seekers in and around Manchester. We guide clients new to the UK in accessing health, education, housing and other support services.  As we get to know clients and they grow in confidence and trust, we work collaboratively with them to help them achieve their goals and build successful lives in the UK.   

Taban has a growing base of financial support including grants from the Benefact Trust and National Lottery. This support for our expansion enables us to recruit for this fully funded post.   This appointment is an important step in our development and will help Taban to reach many more people who need the support we provide.

Job Summary

To work as part of the team to deliver practical support and assistance to our clients

The Role

You will be responsible for providing professional person-centred support to our clients through direct engagement, working not only to resolve their issues but also to build their confidence and capacity over time.

Main Duties

To deliver client engagement in a mixture of face-to-face meetings, phone calls and messaging – guiding clients to solve problems.

              This is a hybrid role, with the flexibility to work from home and our offices in Fallowfield.

• To communicate and share easily understandable information and prepare information resources.

• To keep accurate client engagement logs using our online Client Record Management System.

• To refer, signpost and connect clients to appropriate service providers and facilitate clients' appointments

• To manage the workload effectively. 

• To introduce suitable candidates for our mentoring service.

• The post requires weekly travel to two drop-in sessions in Manchester.

Person Specification

We are looking for someone with the following skills and attributes:

1. A strong desire to help our clients, with an insight into the needs, experiences and hopes of refugees and people seeking asylum.

2. Basic working knowledge of UK mainstream services e.g. Education, Health, Housing, Welfare Benefits and community support systems.

3.          Good spoken and written English, sufficient to advocate and negotiate on behalf of clients. Fluent spoken Farsi is also essential. 

4. Mature communication & interpersonal skills with the ability to empathise with and manage clients in stressful situations. 

5. Constructive approach to working within a small team

6. An understanding of cultural diversity within Farsi-speaking migrants,

7. Ability to be administratively self-sufficient and IT literate, including working knowledge of Microsoft Office 365 products: Word, and Excel.

8. OISC registered person or willing to train for the certificate is preferred but not essential.

Terms 

Location: Our office is based in Fallowfield, South Manchester, Free parking is available. A laptop and a funded mobile phone will be provided. 

Hours: We have budgeted for a full-time role of 35 hours per week. Flexibility in when these hours are worked can be negotiated. We are also open to applications from candidates looking to work less than full-time. 

Pay: £22,500-£27,000 Full-time equivalent starting salary, with the potential to increase with experience and in line with growth in the organisation. 

Benefits: Employer pension contribution. There is also a training budget, with flexibility as to how this is used.

If you are interested in this role, please email your CV and a letter setting out the reasons for your interest and why you believe you meet the person's specifications to our designated email address. 

Candidates will be invited for interview on a rolling basis. 

Are You Passionate About Making a Difference by Guiding and Supporting Others?
Ready to Take the Next Step in Your Career with a Leading Charity?
We’re Excited to Hear from You and Explore What We Can Achieve Together!

We are looking for a dedicated and compassionate Senior Case Officer to join our Urgent Support Team. In this vital role, you will ensure that beneficiaries receive timely and appropriate welfare support and advice, tailored to their immediate needs and circumstances. Your work will focus on delivering person-centred solutions, collaborating with a wide range of professionals, agencies, and volunteers to meet each individual's unique requirements.

You will also provide guidance and direction to the team during the absence of, or outside the working hours of, the Casework Services Manager between Monday to Sunday, from 8am to 8pm.

Your key responsibilities will include providing direct support, advice, and guidance to beneficiaries, taking the lead on individual cases in a person-centred way. You’ll also offer guidance to the team on processes and actions required to effectively support beneficiaries. In the absence of the Casework Services Manager, you’ll ensure cases are allocated appropriately and make referrals to necessary services. You will manage safeguarding concerns and incidents in collaboration with the RBL Safeguarding Team, escalating issues as needed. Additionally, you will assess beneficiaries' time-sensitive needs, coordinating support from specialist teams and other providers, and develop creative solutions in response to those needs, drawing on the support of volunteers and Legion members when appropriate.

For more detailed information about the role, please see Vacancy Information Pack attached to our direct advert.

The role is primarily homebased with will have occasional travel nationally for internal meetings. Travel costs are covered by us.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

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Key information

Location: Westminster, London. Office-based with flexibility (Min. 2-3 days per week in the office).

Contract: Intern 6 month contract (with potential for progression to permanent role) Full time 37.5 hours a week

Coordinator Permanent. Full time 37.5 hours a week.

Salary: £27,007.50 – £28,450 per annum depending on experience.

Benefits and entitlements:

You’ll be eligible for many of our benefits including:

· 25 days annual leave per year, plus an additional “Day for You”, (pro rata for part-time or any period less than 1 year) which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year

· Opportunity to take a 6-week sabbatical after 3 years of service

· The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%

· All travel expenses covered over and above your regular commute to and from work. Any extra travel for work purposes will be reimbursed.

· Access to Workplace Options EAP (a provider of employee support services)

· Opportunity to Work from Home

· Opportunity to take part in the wider team’s wellbeing and social activities

· A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).

Reporting to: TBC - Senior Data & IT Manger or another manager in the Central Resources team.

Make a big impact with a dynamic small charity transforming young people’s lives London.

Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment.

We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the construction and built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

We are seeking a dynamic and motivated Central Resources & IT Intern/Coordinator who will join our Central Resources & IT Team to ensure that efficiency is at the forefront of our processes, reducing needless admin and promoting streamlined work practices that enable the wider team to concentrate their efforts on supporting young people to access life enhancing career opportunities.

We can offer a 6 month internship (with potential for progression to permanent role) for new entrants who are keen to start their charity career or a permanent role for candidates with experience.

What will I be doing?

You will have a varied role that allows you to experience many different facets of what it takes to run a successful charity. You will be supporting on tasks relating to day-to-day administration of essential internal process such as HR, Finance, Data & IT and more. You will be part of the core team that establishes and maintains employer relationships, acting as an advocate for the Trust across a number of high-worth partnerships aligned to our business need. You will also provide crucial support to our dynamic Data & IT function that underpins our ambition for growth and increased impact.  There is scope to tailor the emphasis of job role dependent on candidate's strengths.  

What abilities/skills/ experience are we looking for?

· Ideally educated to Level 3 (BTEC, A- Level, etc) or equivalent experience.

· A can do attitude with a love for a diverse workload

· Excellent relationship management skills with ability to communicate professionally with a range of people including young people, schools, funders, universities, industry representatives, training providers and community organisations.

· Excellent working knowledge of a range of IT programmes including Word, Outlook, Trello, Titan and other common office based programmes

· Highly analytical mind with an ability to identify problems and offer actionable solutions

· Excellent communication skills including the ability to communicate and implement new processes across the wider team

· Ability to drive continuous improvement to improve the inner processes of the Trust

· Ability and willingness to follow and champion rigorous systems, standards and processes

NOTE: this role would be well suited to someone at the beginning of their career journey and looking for an opportunity to gain experience in the charity sector

What will I gain?

Every member of the CYT team gets involved in the charity's strategic development and impact and contributes to our work supporting young people to fulfil their potential.

In return, we make sure you are supported by a warm and collaborative team, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. We pride ourselves on giving opportunities to people at the start of their charity career, supporting them to develop their skills and experience in a much-needed sector of our society.

As one of our interns, you'll gain valuable skills to kickstart your career, with the prospect of progressing into a Coordinator role with us. Plus, you'll have an internal buddy to support you and help you settle in throughout your internship.

How do I apply?

If you are passionate about transforming the life chances of young people, please send your fully completed application form with particular attention to your supporting statement (no more than 500 words) explaining why the role interests you and how you meet the person specification.

CV's will not be accepted.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from ethnic minority backgrounds and/or those with a lived experience of the young people we support.

Closing date: 24th January 2025. However, we may interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found.

A second interview may also be required.

You can access the Application Form, Job Description and Person Specification for this role via the charity Jobs site.

If you have not heard from us 2 weeks after the application closing date your application has been unsuccessful at this time.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We will only consider candidates for employment that share this commitment. All roles are subject to safer recruitment practices, and this position will require an Enhanced Disclosure with Barred list check from the Disclosure and Barring Service (DBS)

Supporter Development Officer

We have an excellent opportunity for a proactive and professional team player with outstanding communication, decision making and interpersonal skills and a strong customer service ethic.

Apply now and join a busy Supporter Development team who cover a number of areas including raffles, lottery, membership, regular giving, reactivation, consent management, gift aid and cash giving.

Position: Supporter Development Officer

Location: Remote (with monthly onsite attendance in Sidmouth)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £30,515 per annum

Contract: Permanent

Closing date: Tuesday 28 January 2025

About the Role

As Supporter Development Officer, you will deliver campaigns and activities for the Supporter Development side of the Individual Giving team, successfully managing the supporter development activity in line with the agreed annual targets and the Fundraising Strategy. Working with the Senior Supporter Development Officer and the Supporter Development Manager, you will deliver the supporter development roadmap, continuously monitoring performance and making improvement recommendations.

Principle duties include:

· Managing integrated donor journeys on channels such as online, post and social, with a donor centric approach.

· Inputting into and delivering the Fundraising Strategy within the Supporter Development Team.

· Working within the Supporter Development Team to deliver a donor centric lifetime value optimised approach.

· Report on the targets and KPIs of campaign activity.

· Applying a test and learn strategy for supporter journeys, and sharing learnings with the Supporter Development Team, upskilling team knowledge and experience within key areas of delivery.

· Project managing campaigns and activity including expenditure budgets.

· Working closely and in partnership with The Donkey Sanctuary’s external agencies to deliver campaign activity.

About You

With experience of working with databases and spreadsheets, you will have a high level of data protection/GDPR knowledge and meticulous application.

You will also have experience of:

· Demonstrable experience of managing fundraising or customer service campaigns and activities.

· Project management experience.

· A proven track record of working within a team environment with complex internal stakeholders.

· Experience of managing direct marketing budgets and of supporting direct marketing analysis to enhance the performance of channels, products, and specific appeals.

· Knowledge and experience of CRM systems.

· Able to maintain a high level of accuracy and attention to detail whilst working with a number of conflicting demands and deadlines.

What you get in return…

· Competitive pension.

· Life assurance.

· 31 days holiday (including Bank holidays), rising to 34 with each full year of service.

· Wellbeing team.

· Recorded Pilates classes.

· Long service awards.

· Healthshield plan

· Free parking.

· Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Fundraising, Supporter Experience, Supporter Care, Customer Service, Project, Project Management, Fundraising Officer, Supporter Experience Officer, Supporter Care Officer, Customer Service Officer, Project Officer, Project Management Officer, Customer Service Agent, Customer Service Executive, Customer Service Support, Customer Service and Fundraising Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Business Manager 

We have an exciting opportunity for a Business Manager to drive excellence and support the development of an ambitious specialist charity in Sheffield.

Due to the nature of the role this post is only open to women: The Equality Act 2010, Schedule 9, Part 1 applies.

Position: Business Manager

Salary: £36,000 per annum pro rata

Location: Sheffield-based with some flexibility

Hours: 30–37.5 hours per week (to be agreed)

Closing Date: Monday 3rd February at 5pm

About the Role:

As Business Manager you will be part of the Senior Management Team, you’ll lead operational functions, manage a dedicated team, and ensure the organisation delivers exceptional services to survivors. Key responsibilities include overseeing HR, finance, IT, facilities, and safeguarding processes, as well as supporting contract management and deputising for the CEO when needed.

This is an opportunity to contribute to a vital organisation and be part of a collaborative team making a tangible difference.

About You:

We’re looking for an experienced leader with:

• Strong operational management experience, including HR, finance, and compliance.

• Proven ability to manage teams and drive organisational performance.

• Excellent communication, organisational, and problem-solving skills.

• A commitment to the organisation’s ethos, values, and the empowerment of survivors.

• Experience in the third sector, safeguarding, and fundraising is desirable but not essential.

About the Organisation:

The organisation provides critical support for survivors of sexual violence across Sheffield. Services include counselling, wellbeing programmes, and criminal justice support. As part of the team, you’ll join a forward-thinking, inclusive charity dedicated to empowering survivors and improving their lives.

It is an occupational requirement that the post holder is a woman, in line with the Equality Act 2010, schedule 9, part 1 and paragraph 1.

A satisfactory enhanced DBS disclosure will be required by the post holder. This post is exempt from the Rehabilitation of Offenders Act 1974. Applicants are not entitled to withhold information and must declare all convictions, including spent convictions, cautions, reprimands and final warnings. Any information given will be completely confidential and will be considered only in relation to any application or positions to which the Order applies.

Other roles you may have experience of could include: Operations Manager, Charity Manager, HR and Compliance Manager, Programme Manager, or Non-Profit Business Lead.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job title Fundraising Manager
Reporting to: Chief Executive Officer
Salary: £40,000 per annum
Contract: Fixed term for a year, with a view to be made permanent.
Hours: Full-time, but we are open to 3-4 days a week for the right candidate.
Location: Hybrid working, with 2-3 days in the office, Shoreditch Exchange, Gorsuch Place, Shoreditch, London E2 8JF

About Agenda Alliance

We advocate and campaign for systems and services to respond appropriately to women and girls with unmet needs. We want public services to respond better to the distinct and multiple unmet needs of women and girls, including appropriately responding to gender, age, race and trauma. For the whole system to respond better, we stand in solidarity with the voluntary sector and advocate for them to be empowered.

In 2023, there was a renewed focus on the Alliance, which is set to be even more impactful and powerful than ever before. Together, we will be working hard to prevent further harm to women and girls, which includes any harm done by the voluntary sector, as well as the public sector. The Alliance is interested in systemic change, so that women and girls' needs can be met much earlier and more effectively.

Our values are our guiding principles for our work to deliver our mission. It is who we are and how we behave. We promise to be: Intersectional, Courageous, Credible, Clear, Collaborative.

About the Role

To design and implement Agenda Alliance’s fundraising approach that will generate income and develop diverse income streams. Manage funder relationships and lead our work with trusts and foundations and our philanthropy programme, as well as potential corporate partnerships and events.

Key responsibility areas

1. Income generation and diversification
2. Funder relationship management
3. Strategic and financial planning
4. Managing systems and reporting

About You

• Skilled at identifying new funding opportunities from trusts, individuals and corporates etc.
• A natural relationship manager, who can build relationships with internal and external stakeholders to secure funds, buy in, and gather key information.
• Excellent written communication skills - able to translate complicated policy into accessible content, to write compelling funding proposals, write engaging communications for newsletter as well as writing reports for the board.
• Excellent verbal communication skills, including presenting and engaging with internal and external stakeholders.
• Knowledge of the fundraising landscape in the UK.
• Database management skills, including data insight led fundraising, knowledge of GDPR and charity law as applied to fundraising.
• Strong events management and administration skills, time management and problem-solving skills.
• A collaborative, adaptable and detail-oriented approach.
• Effective working as part of a team and with managing the on-time delivery of tasks from various colleagues.
• Commitment to Agenda Alliance’s vision, and values.

We are looking for somebody who can bring with them:

• Experience of research and prospecting – ideally with the knowledge of which individuals, Trusts and corporates to approach and the best ways to engage them.
• A solid understanding of how to pitch, make a case for support and package-up our existing reports and content.
• Knowledge of which events to attend and opportunities to exploit, in order to build a supporter base, raise awareness and engage prospects.
• A collaborative approach to fundraising, with experience of working with team members to gather the information and assets needed to fundraise, as well as to bring the team and trustees on a journey with them.
• A positivity and warmth that will help to nurture and build key relationships.
• We are less interested in your qualifications, and more interested in your values, background and both lived and learned experience.
• We are actively trying to diversify our team, so if you are from the Black, Asian and minoritised communities, identify as LGBTQ+, have a disability, and/or bring lived experience relevant to the areas we work in, we would love to hear from you.

What we can offer

Benefits: Access to a defined contribution pension and 25 days annual leave per year (pro rata) + three working days between Christmas and New Year.

What is it like to work here?

• Wellbeing is a priority, with a flexible working and 'duvet days'
• Team brunches!
• Highly-supportive work environment, encouraging learning and respect of lives outside of work
• Working with dedicated, talented women on the team, on our Board and with our Alliance members
• Supportive and engaged board of Trustees
• We care deeply about the work and better outcomes for women and girls
• We work on the understanding that women and girls are the experts
• We know how to have fun too!

Closing date: 9am, 10th February 2025
First round interviews will be held between 4th and 6th March 2025;
If we need to have a final/second round interviews, they will be held on 12th March 2025.
Please keep those dates clear if you apply or let us know in your application if there are any dates you cannot do.

We will be holding Q&A sessions about the role in early February, please check our website and social media for details. We will also be providing the interview questions in advance to candidates invited to interview.

Interested? 

If you would like to apply for this position, please click the apply button and attach your CV and covering letter that answers these three questions (max. 2 A4 pages). It will be sent automatically to us.

1. Why does this role appeal to you, and what makes you feel it is a good fit for you?
2. Thinking about Agenda Alliance’s work and the funding landscape for the women and girls' sector, what experience do you have that would help you lead on our fundraising work?
3. Tell us about a fundraising programme you have led which you feel particularly proud of. What went well, what did you learn and how would you take what you learnt forward in future projects?

Please note: Agenda Alliance selects all candidates for interview based on their skills, qualifications, experience and ability to do the role advertised.

We welcome and encourage applicants from all backgrounds and do not discriminate on the basis of age, disability (physical or learning), gender reassignment, marriage or civil partnership, pregnancy/maternity, race, religion or belief, sex or sexual orientation. We will provide reasonable support to disabled applicants throughout the recruitment process.

Please contact us to identify any additional support that you may require to enable you to make an application. 

We can offer alternative ways to apply, such as a video application, rather than a cover letter, so please do email to let us know.

No agencies please.

Role Profile

 

Role: Head of Services

Term: Permanent

Salary: 34 – 36k

Responsible to: CEO

Pension: 6% employer contribution

Health: Cash Plan Health Scheme and Health & Wellbeing Assistance Programme

Hours: 30 - 37.5 (flexible)

Annual Leave: 29 days & 8 bank holidays

Key aspects of the role

· Provide day to day support and line management to the management team

· Develop the management team ensuring consistency in staffing across community & accommodation

· Support the management team to work together and support each other on a day to day basis

· Embed a culture of high standards of performance across teams

· Maintain excellent relationships with commissioners and partners ensuring services are compliant with all areas of contract requirements.

· Embed Pdap values and culture in all aspects of service delivery.

· Deputise for the CEO in her absence when required.

· Take part in the management back up on call rota.

Delivering Quality Services

· Work with the quality lead and the management team to review and analyse service level data, identifying good practice and areas for improvement. Produce high quality reports for commissioners, SLT and the Board of Trustees.

· Support the continuous development of staff and managers and celebrate success.

· Promote and embed a culture of equality, diversity & inclusion across all aspects of employment and service delivery.

· Work as part of Pdap senior leadership team to ensure services are delivered to a high standard and adequately resourced.

· Ensure Managers adhere to agreed budgets related to their service.

· Assist in setting annual budgets for Pdap, ensuring that all resources, assets, and monies are always properly accounted for.

· Participate in the recruitment, selection, and deployment of the staff team and ensure that Pdap values are integral to this process.

· Support the management team to develop their teams including development of performance improvement plans where required.

· To oversee Pdap case management systems ensuring they are fit for purpose.

· Embed safeguarding policies and procedures throughout service delivery ensuring all staff are confident in managing safeguarding concerns.

· Ensure Health and Safety compliance is maintained in all areas of legislation and law and good practice requirements across services.

· Work with our external HR consultants where required ensuring we adhere to employment law and best practice.

· Keep up to date with new developments, research and innovation incorporating these into service provision.

Working in Partnership

· To promote Pdap ethos and values across the organisation and in external partnerships.

· To liaise with other agencies on behalf of Pdap and represent the wider complexities of those experiencing domestic abuse.

· To represent Pdap at a strategic level including attendance at meetings, attending advisory groups with a view to influencing how stakeholders improve their response to domestic abuse.

· To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals in relation to domestic abuse services.

· Alongside the management team deliver training, presentations and awareness raising to external partners & community audiences.

 

 

Promoting EDI and accessibility

· Ensure that the views of Pdap’s clients, those with lived experience of domestic abuse and stakeholders are at the core of all our work and to take full account of these in the development of new services.

· Contribute to regular review and updating of equality action plans identifying areas we can further improve.

· Champion equality and diversity principles in practice.

· Actively and appropriately challenge all forms of discrimination.

· Proactively promote equality and diversity in all work with clients, ensuring fair access to services for all.

· Ensure effective implementation of Pdap’s Equality and Diversity policies and ensure integration of an equalities and human rights agenda in all areas of work.

 

It is essential to the development of Pdap service delivery that the post holder is able to respond flexibly to changes in the requirements of this post.  This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.

 

 

 

Person Specification

Skills & Experience

Essential/Desirable

At least 2 years experience in a senior management role with responsibility for the line management of front line staff

Essential

Ability to identify areas of development for staff and support them to improve their practice

Essential

Experience managing and working to organisational budgets

Essential

Experience working in Domestic abuse or aligned sector such as substance misuse, housing, mental health, social care etc

Essential

Experience of working in the third sector

Desirable

Experience managing multiple contracts

Essential

Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands

Essential

Ability to analyse data to identify gaps, and actions and write high quality reports and action plans

Essential

Proven track record translating strategy into operational delivery

Essential

Experiencing identifying funding opportunities, bid writing and fundraising

Desirable

Be able to demonstrate excellent literacy and IT skills, including Databases, Word, Outlook and Excel.

Essential

Experience & confidence delivering presentations/ training and talks to wide range of audiences

Essential

Knowledge

Essential/Desirable

Excellent understanding of the principles of Management and leadership theory

Essential

Sound understanding of domestic abuse and VAWG

Essential

Knowledge of charity governance and financial management

Desirable

Excellent understanding of contract compliance and implementation of such in service delivery

Essential

Understanding of commissioned and non-commissioned service delivery contracts

Essential

Excellent understanding of quality assurance

Essential

Commitment to working in partnership and building strong relationships with stakeholders

Essential

Excellent understanding of and commitment to equality, diversity and inclusion

Essential

Please note that our closing date is 10th February 2025 we are holding interviews on week beginning 17th February 2025. 

The Retail Manager with e-commerce will have responsibility for the five Danaher Charity

Shops providing strong leadership for the shop managers to drive and enhance the

profitability and attraction of the shops, ensure standards and administrative procedures

are streamlined and stock levels are properly controlled with supplies also made available

for online sale. Building an online, e-commerce, function is a key priority for this role.

A high level of organisation and communication is required in this role and a hands-on

approach to ensure success at this small charity. Main responsibilities of the e-commerce

manager’s post will include:

• producing income for Danaher through sales via online platforms such as eBay.

• Building good relationships with local business and doners to ensure a continuing

supply of stock for resale.

• Taking part in events to create opportunities for sales and promotion of Danaher

animal home.

• line management of the five charity shop managers and the Danaher drivers to

provide to manage the logistics of stock and supplies

Alongside other senior key staff member, provide Senior leadership out of hours at

weekends on a rota basis as an emergency contact should staff require it.

Are you passionate about making a real difference in the lives of people living with Dementia or mild cognitive impairment? 

Do you:

• enjoy working with groups of older people?
• have excellent communication skills?
• enjoy fostering creativity and independence?
• want to deliver life-enhancing programmes? 

Age UK Mid Mersey has just been awarded National Lottery funding to develop and deliver evidence-based Maintenance Cognitive Stimulation Therapy (MCST) group programmes for older people experiencing cognitive impairment or who are diagnosed with mild to moderate dementia.  MCST is a weekly group programme for people living with mild to moderate dementia or cognitive impairment. Group members take part in meaningful and stimulating activities, proven to help maintain memory and mental functioning. The groups provide a fun, supportive environment where people can build new friendships.

The programme will be overseen by an MCST Team Leader and delivered by a team of four MCST Facilitators, who will work in delivery pairs, and two carers support workers. One MCST Facilitator pair will deliver 2 group sessions a week in Halton and Warrington and the other pair in St Helens and Knowsley.

We are recruiting four part-time MCST Facilitators who will work in delivery pairs. One pair will deliver group programmes in Halton and Warrington and be based in our Runcorn Office. The other pair will deliver programmes in St Helens and Knowsley and be based at our head office in St Helens.

The facilitators will work closely with the MCST Team Leader to plan and deliver MCST programmes in their two Boroughs. Each programme will run for 12 weeks and will consist of four-hour activity sessions with a shared lunch. Facilitators will adapt the session delivery to meet the needs and specific interests of group participants ensuring the sessions are engaging and meaningful.

Facilitators will also work closely with the carers support workers and ensure that joined up support is provided to participants and their significant others.

Travel across Mid-Mersey is expected so the post holder must have access to their own vehicle and a full clean driving licence.

Full training in MCST will be provided alongside comprehensive induction and role specific training.

Full job details are contained within the supporting Job Description and Person Specification.

Actual Salary for 15hrs £10,722 per annum (£25,020 FTE)

Application Process: 

To apply, please visit our website to complete an Age UK Mid Mersey Employee Application form, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format). 

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, your personal details will be excluded prior to shortlisting. 

Age UK Mid Mersey is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application form, and if offered the post, we will require two employment references including your current or most recent employer. 

The post is also subject to an Enhanced DBS Certificate. 

Closing Date: 23:59 on Sunday 26th January 2025

Interview Dates: Interviews will be held w/c 3rd February 2025

Location: National Support Centre, MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)

Contract: Full time, permanent

Salary: £37,000 gross per annum

Closing Date: 27 January 2025

Application: CV & Covering Letter

Are you a data analyst, charity evaluator or social researcher looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Data Analyst to join our team.

About the role

Reporting to the Head of Policy and Insight this role is a central part of MSSC understanding its impact and driving change across the youth and maritime sectors.

The Data Analyst leads on the coordination and delivery of organisation wide key performance indicators (KPIs) while working to support the organisation’s wider evaluation and research work. The Data Analyst is embedded into the wider organisation and there are exciting opportunities to support other staff and volunteers to access and use data, as well as understanding how to transform data recommendations into practical change. The role suits a keen analytical thinker, who revels in opportunities to collect and understand data and then see their recommendations bear fruit.

Responsibilities

The following is a list of the principal tasks of the Data Analyst and is not intended to be an exhaustive list:

· To gather correlate, and monitor relevant data from across the organisation (e.g. Westminster) and from external sources (e.g. ONS)

· To evaluate our existing data processes and make recommendations regarding the streamlining of data collection and presentation

· To develop and implement new data collection, and analysis systems and processes where required

· To lead on regular KPI reporting

· To support the head of policy and insight in developing evaluation processes across the organisation

· To support the head of policy and insight, in identifying, and collecting (including leading on elements of research independently) appropriate data for influencing work

· To provide practical upskilling, training, and support to teams and directorates who need to engage in self-serve data analysis and research

· To develop and utilise new ways to present MSSC data to engage key internal and external stakeholders

Requirements

· Experience of handling diverse datasets of varying quality

· Experience of translating findings from a range of different audiences both internal and external

·Understanding of how to process and analyse quantitative data

· Experience of appropriate processes around data security

· Experience of developing processes and procedures to collect and present data

· Experience of training in upscaling non-data experts

· Confidence in engaging with service users where required for data collection and analysis

· Confidence general database management

· Confidence in database administration

For further information, please download the Recruitment Pack attached. 

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

We are seeking a motivated and detail-oriented Family Time BSO Administrator to join our dynamic team. This exciting role will allow you to play a key part in coordinating services, managing court reports, and supporting families through their parenting assessments. You will thrive in a fast-paced, customer-facing environment and be essential in the smooth running of operations, both in administrative and practical aspects.
Your new role

• Multidisciplinary Support: Provide comprehensive support to the multidisciplinary parenting assessment team. This includes coordinating schedules, managing diaries, setting up appointments, arranging transportation (taxis), and ensuring the availability of interpreters when required. You will also assist in the formatting and preparation of court reports and ensure access to all relevant court bundles.
• Legal Document Formatting: Take full responsibility for the accurate formatting and preparation of legal documents. Ensure all documents comply with legal standards and organisational guidelines, focusing on precision and consistency.
• Invoice & Order Management: Verify and process invoices and orders from external suppliers, ensuring they are accurate and approved by the appropriate budget holder. This is critical for maintaining budgetary control and proper financial tracking.
• Meeting Coordination & Minute Taking: Attend and participate in various meetings, taking minutes when necessary. You will also facilitate meeting bookings, handle room bookings, confirm attendee lists, and provide hospitality for meetings, ensuring everything runs smoothly.
• Facilities Management Support: Report any service and maintenance issues in and around the premises. Communicate effectively with facilities management to ensure timely completion of works, and follow up to ensure all tasks are completed.
• Work Request & Completion Tracking: Log and track all facilities work requests, following up to ensure completion and maintaining accurate records.
• Stock Monitoring & Ordering: Monitor and replenish office stationery and domestic supplies, ensuring stock levels are always maintained and that requests are handled in a timely manner.
• Corporate Credit Card Management: Purchase goods using the corporate credit card, ensuring all transactions are reconciled monthly using the correct cost codes.
• Adaptability to Changing Priorities: Respond effectively to frequently changing work priorities, ensuring urgent tasks are completed within designated deadlines, while maintaining a positive and constructive approach.
• Training & Development: Participate in training sessions and supervision opportunities, using feedback for personal growth and to enhance service delivery. Your input will be valued in improving the services we provide to families.
• Customer Service & Reception Duties: Provide front-of-office support, including meeting and greeting service users, answering phone calls, and ensuring the office runs smoothly in a customer-facing environment.

What you'll need to succeed

• Strong Word Processing Skills: A key component of this role is drafting, checking, and formatting numerous reports. Expertise in Microsoft Word, particularly in document formatting, is essential. A written test will be part of the interview process to assess these skills.
• Attention to Detail: The ability to ensure accuracy in legal documents, invoices, and reports is critical. Your attention to detail will ensure all work is compliant with legal standards and internal guidelines.
• Organisational Skills: You will be managing multiple tasks and priorities. A highly organised approach will be essential to stay on top of scheduling, report formatting, and meeting coordination.
• Customer-Facing Role: Excellent communication skills are essential as you'll be engaging with various stakeholders, including service users, professionals, and external suppliers.
• Adaptability & Time Management: The work is highly variable, with some months requiring little to no report preparation, and other months requiring multiple reports to be formatted and finalised. The ability to manage sporadic workloads is key.
• Team Collaboration: You will work closely with a team, including social workers and external suppliers, so strong collaboration and interpersonal skills are a must.

What you'll get in return

• Part-Time Role: 21 hours per week, typically between 9:00 AM and 5:00 PM.
• Fully Office-Based: You will be required to work on-site, spending time on reception and assisting with office coordination.
• Flexible Days: Specific working days are Wednesday, Thursday, and any other day as agreed with the manager. Flexibility in hours may be required based on workload.

What you need to do now
If you're interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are seeking a motivated and detail-oriented Family Time BSO Administrator to join our dynamic team. This exciting role will allow you to play a key part in coordinating services, managing court reports, and supporting families through their parenting assessments. You will thrive in a fast-paced, customer-facing environment and be essential in the smooth running of operations, both in administrative and practical aspects.
Your new role

• Multidisciplinary Support: Provide comprehensive support to the multidisciplinary parenting assessment team. This includes coordinating schedules, managing diaries, setting up appointments, arranging transportation (taxis), and ensuring the availability of interpreters when required. You will also assist in the formatting and preparation of court reports and ensure access to all relevant court bundles.
• Legal Document Formatting: Take full responsibility for the accurate formatting and preparation of legal documents. Ensure all documents comply with legal standards and organisational guidelines, focusing on precision and consistency.
• Invoice & Order Management: Verify and process invoices and orders from external suppliers, ensuring they are accurate and approved by the appropriate budget holder. This is critical for maintaining budgetary control and proper financial tracking.
• Meeting Coordination & Minute Taking: Attend and participate in various meetings, taking minutes when necessary. You will also facilitate meeting bookings, handle room bookings, confirm attendee lists, and provide hospitality for meetings, ensuring everything runs smoothly.
• Facilities Management Support: Report any service and maintenance issues in and around the premises. Communicate effectively with facilities management to ensure timely completion of works, and follow up to ensure all tasks are completed.
• Work Request & Completion Tracking: Log and track all facilities work requests, following up to ensure completion and maintaining accurate records.
• Stock Monitoring & Ordering: Monitor and replenish office stationery and domestic supplies, ensuring stock levels are always maintained and that requests are handled in a timely manner.
• Corporate Credit Card Management: Purchase goods using the corporate credit card, ensuring all transactions are reconciled monthly using the correct cost codes.
• Adaptability to Changing Priorities: Respond effectively to frequently changing work priorities, ensuring urgent tasks are completed within designated deadlines, while maintaining a positive and constructive approach.
• Training & Development: Participate in training sessions and supervision opportunities, using feedback for personal growth and to enhance service delivery. Your input will be valued in improving the services we provide to families.
• Customer Service & Reception Duties: Provide front-of-office support, including meeting and greeting service users, answering phone calls, and ensuring the office runs smoothly in a customer-facing environment.

What you'll need to succeed

• Strong Word Processing Skills: A key component of this role is drafting, checking, and formatting numerous reports. Expertise in Microsoft Word, particularly in document formatting, is essential. A written test will be part of the interview process to assess these skills.
• Attention to Detail: The ability to ensure accuracy in legal documents, invoices, and reports is critical. Your attention to detail will ensure all work is compliant with legal standards and internal guidelines.
• Organisational Skills: You will be managing multiple tasks and priorities. A highly organised approach will be essential to stay on top of scheduling, report formatting, and meeting coordination.
• Customer-Facing Role: Excellent communication skills are essential as you'll be engaging with various stakeholders, including service users, professionals, and external suppliers.
• Adaptability & Time Management: The work is highly variable, with some months requiring little to no report preparation, and other months requiring multiple reports to be formatted and finalised. The ability to manage sporadic workloads is key.
• Team Collaboration: You will work closely with a team, including social workers and external suppliers, so strong collaboration and interpersonal skills are a must.

What you'll get in return

• Part-Time Role: 18 hours per week
• Fully Office-Based: You will be required to work on-site, spending time on reception and assisting with office coordination.
• Flexible Days: Specific working days are Wednesday, Thursday, and any other day as agreed with the manager. Flexibility in hours may be required based on workload.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk