Shop Manager And Assistant Shop Manager Jobs

Introduction – The Whiteley Homes Trust vision

Every member of staff is here to sustain a thriving community, with outstanding accommodation and care for older people of limited means and to develop and share our success, so older people can live happy and fulfilling lives.

Your job is to make Whiteley the best place to age in Britain.

Role Overview

This role will be responsible for supporting the Director of Operations to deliver the Community Services Strategy for the Trust in this new and exciting role.

The Head of Community Services will be responsible for overseeing and leading a comprehensive range of services and programmes that foster a supportive, engaging, and vibrant environment for senior residents. The role involves the management and development of social, recreational, health, and wellness services, ensuring the wellbeing of residents, enhancing their quality of life, and fostering a sense of community within the village. This will include overseeing the village shop, club house and bar functions, and a new café which will offer psychosocial support to this vibrant community, in addition to supporting the resident led activities within the village

You will manage and work alongside teams across volunteering, hospitality, and support to deliver activities and services for the mental, physical and spiritual wellbeing of our residents in order to reduce loneliness and isolation. You will also take a lead on implementing the dementia strategy for the village working closely with the Registered manager of our extra care facility and the head of housing.

This is a wide- and far-reaching challenging role but with lots of scope for innovation. As a new Registered Provider of Social Housing, the Trust is moving into a new era but wants to retain the ethos of almshouse charities, continuing to promote the health and wellbeing aspects of this special community where we aim to enable our beneficiaries to age well.

With the support of the Director of Operations, you will identify and deliver projects to generate income for future development of Community Services. You will engage in co-production with residents, whilst exploring opportunities to apply for grants or charitable funding, to enable these activities to be develop and grow in the future.

Whiteley Homes Trust Core Values:                                                                           

We encourage all our staff to play their part in demonstrating our core values in their day-to-day work with colleagues and customers

What will you be doing?

Main Responsibilities

· Drive and deliver on the implementation of strategic plans that support the move to a predominantly funded/volunteer supported and co-produced community, increasing income and reducing costs.

· Lead and develop community programmes that promote socialisation, engagement, and emotional well-being for residents.

· Create opportunities for older people in the local community to participate in a variety of recreational, educational, and cultural activities.

· With the support of the Leadership team and other colleagues assist in leading a cultural change programme where residents are empowered and active within the community, working collaboratively with TWHT employees.

· Line management responsibilities for the hospitality manager, volunteer services manager and shop assistant/manager (these services are key to the wellbeing of our residents).

· To oversee and manage the community budget, showing cost reduction and/or increased revenue year on year ensuring efficient allocation of resources while maintaining a high standard of service delivery.

· To ensure KPI’s are recorded and reported on a monthly basis to the Director of Operations

· Develop and maintain good working relationships with all residents, managers, members of staff, and the wider colleague team within Whiteley Village

· To ensure robust and transparent 2-way communication with residents of Whiteley Village.

· To build solid relationships with external stakeholders, supporters and local community groups in order to develop mutually beneficial support. Identify and manage any external funding sources or grants that can enhance community offerings.

· To work alongside the Head of Marketing and Communications, and Trust fundraising consultants to ensure that our charitable status, fundraising efforts and community success stories are shared widely.

· Recruit, train, and develop staff to ensure high levels of service delivery and resident satisfaction.

· Foster a positive work culture focused on resident-centric care and employee collaboration.

· Report on programme performance, resident feedback, and staff performance to the village management team working closely with the Head of Housing. Prepare reports and polices as required

· Ensure community services comply with relevant health, safety, and regulatory standards ensuring regular audits of designated areas are completed and risk assessments conducted.

· Promote a safe environment for all residents, staff, and visitors, ensuring policies and procedures are followed.

· Ensure open and effective communication with residents and families regarding available programmes, services, and any changes.

General

· It is the duty of all employees to ensure that a safe working environment and safe working practices are maintained at all times.  It is also the responsibility of management team to ensure full compliance.

· Undertake any other duties which may be reasonably deemed to come within the scope of the post, relating to the activities of the department.

· Ensures full compliance with all the Trust’s Policies and Procedures.

· To complete mandatory and job-related training as required.

· You will be responsible for the confidentiality, integrity and availability of all data which you have access to in the course of your work. You must not disclose any information of a confidential or sensitive nature about the Trust, any or our service users or any of our employees. There is an exception if you need to share this information as part of your job or if you are made to by law.

What you will need

Experience & Knowledge

• Proven experience (5+ years) in community services, social housing, senior care, or a similar leadership role within the health or social care sector.
• Strong understanding of the needs of elderly residents and a commitment to enhancing their quality of life. Experience of working with older people
• Excellent leadership, organizational, and interpersonal skills and line management experience.
• Management of poor performance
• Ability to manage budgets and resources effectively.
• Knowledge of relevant legal, health, and safety standards in aged care settings.
• Experience of engaging, developing and supporting communities
• Knowledge and understanding of community and social issues
• Strong conflict resolution and problem-solving abilities.
• Ability to build strong relationships with residents, families, and staff.
• A passion for creating a positive and inclusive community environment.
• Experience of managing or working in a charity or volunteer-led organisation

· Proven ability to work on own initiative and as part of a team

Personal skills/qualities

· An ability to adapt to line manage a variety of unfamiliar diverse roles and services

· An ambitious and innovative approach to community development and engagement

· commitment to services which provide support to vulnerable individuals for their mental, physical and spiritual wellbeing.

• A non-judgemental and positive attitude

· Good organisation skills, be flexible and self-driven to achieve.

· Excellent communication, interpersonal and team-building skills (written and verbal)

· Commitment to training and development

· Flexible and innovative approach to working.

· Decision-making and problem-solving skills.

· Strong general IT skills

· Honesty, reliability and trustworthiness.

· Sense of humour, emotional intelligence and resilience

· Commitment to the aims & objectives of The Whiteley Homes Trust.

Qualifications

· A degree level qualification in Housing, health or Social Care (or equivalent)

· Working knowledge of health and safety issues

Other information

WHT is committed to safeguarding and promoting the welfare of its staff and older people. We expect all our staff to be aware of their responsibilities to protect staff and residents from abuse or harm. Successful applicants will be required to undertake a DBS check and to provide proof of their right to work in the UK.

Note:  No role profile can cover every issue that may arise within the duties of the post at various times. The post holder will be expected to carry out any other duties from time to time that are broadly consistent with those in this document. Your flexibility and assistance in helping us achieve our vision is valued.

Job title: Festival Operations Officer
Reporting to: Events & Festival Operations Manager
Responsible for: Temporary Festival Assistants
Based: Our Head Office is based in London, but we have an agile working policy enabling people to work at another UK location up to 4 days/week.  Requests for permanent remote working will be considered and we welcome applications from people based in other parts of the UK. 
Terms: Full-time (35 hours per week). Requests for secondments will be considered.
Contract: Fixed-term contract terminating on 19 September 2025. Preferred start date: 26 March 2025.
Salary: £28,600 - £34,424 per annum (pro-rata)

Travel to Liverpool will be required in the lead-up and during the British Science Festival 2025.

About the role

The British Science Association is looking to recruit a talented and organised Festival Operations Officer to help us plan and deliver the British Science Festival 2025.

The British Science Festival is Europe’s longest standing science festival which connects people with researchers from across the scientific spectrum.  It offers an inspiring programme of free events to the public over five days, with talks, workshops and drop-in events which span a diverse range of subjects that encompass science in the broadest sense.

It is hosted by a different university in the United Kingdom each year. The 2025 Festival will take place in Liverpool from 10-14 September 2025 and will be co-hosted by Liverpool John Moores University (LJMU) and the University of Liverpool (UoL).

The Festival Operations Officer will manage logistics-related communications with Festival event organisers, working in close collaboration with all staff and partners involved in the Festival. This role is a great opportunity for anyone looking to build their event and/or project management experience by working on a fast-moving and high-profile project. You should be willing to develop and coordinate key administrative tasks, as well as lead on principal areas within the Festival (such as accommodation arrangements and managing the temporary Festival Assistants).  

The role will involve travel to Liverpool in the months leading up to the Festival. The Festival Operations Officer will be required to attend the Festival and remain on-site in Liverpool for 2 weeks, from 3 - 16 September. During the event and in the days immediately before it, longer working hours can be expected (which will be reimbursed under the BSA’s TOIL policy) and you will need to undertake essential manual handling activities (such as lifting and moving items) to ensure that venues and equipment are set up as required for the Festival.

Key responsibilities 
The main responsibilities will be to: 

• Act as the main logistical point of contact for Festival event organisers/speakers; 
• Support the Events & Festival Operations Manager in building and managing the Festival Masterplan; 
• Recruit, train, and oversee the temporary Festival Assistants; 
• Lead on Festival accommodation administration; 
• Oversee the integrity of Festival-related data;
• Coordinate the administration of the events’ Risk Assessment forms; 
• Collate information on speaker, audience, staff, and goods transport (including parking facilities, supplier delivery details etc.); 
• Monitor the Festival Inbox along with members of the Engagement Team; 
• Attend meetings and site visits in Liverpool in the run-up to the Festival;
• Support the Festival on-site event management and delivery as required;
• Other duties as reasonably required by the line manager. 

The successful candidate will be expected to work independently, efficiently and accurately.  

Key working relationships

The post holder will be expected to liaise with colleagues across the organisation and its partners, but is likely to develop significant working relationships with the following people:  

• Events & Festival Operations Manager; 
• Engagement Manager; 
• Engagement Officer;  
• Head of Festivals;
• Communications Manager.

Benefits 

• Agile working policy enabling you to work at home or in another UK location up to 4 days per week, if office-based, and to vary your working hours outside our 10am – 12pm and 2pm – 4pm core hours, subject to the needs of the BSA;
• 27 days holiday per annum plus bank holidays (pro-rata for part-time employees)
• Up to two days paid leave per year for significant voluntary commitments in support of professional and personal development, such as being a trustee of a charity or a school governor
• Auto-enrolment pension scheme (4% paid by employer)
• Up to five days’ unpaid leave per year (this is down to the Manager’s decision and ensuring it does not affect work)
• Life assurance from your first day, subject to scheme rules
• Occupational sick pay: up to six weeks’ full pay per year (pro-rata for part-time employees)
• Confidential telephone counselling service, offered by our legal insurance
• Interest-free loan for season ticket, bike to work, and assisted study
• Discounts may be offered on Science Museum tickets and in the shop.

The closing date for applications is 23.59 on Monday 3 March 2025.

Interviews are due to take place on Monday 10 March 2025.

You will be informed as soon as possible after the application deadline whether you have been selected for interview.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of the British Science Association’s commitment to being a Disability Confident employer, all disabled* applicants who meet the ‘essential criteria’ for this vacancy will be offered an interview under our guaranteed interview scheme.

If you wish to apply under the guaranteed interview scheme, you will be asked to indicate this when you submit your application by selecting ‘yes’ in the relevant box when asked during the application process. Applicants do not need to state any further information or declare their disability at the application stage.

The BSA follows government advice in that it is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. For example, in certain recruitment situations (such as a high number of applications), we may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

In these circumstances, we could select the disabled candidates who best meet the minimum criteria for the job rather than all of those that meet the minimum criteria, as we would do for non-disabled applicants.

Whether you are applying under the scheme or not, if you are successful in being shortlisted, we will ask candidates with disabilities or long-term health conditions to let us know if they need any adjustments during the recruitment process.

No agencies please.

Open Clasp is seeking a new driven and dynamic Executive Director with a passion for co-creating new theatre. As a small, dedicated team, we are committed to building positive and supportive working cultures. This is an exciting time to join the company with a strong artistic vision and mission to continue delivering an award-winning, place-based programme for its community.

The Executive Director will collaborate closely with the Artistic Director and Executive Producer playing a key role in developing sustainable fundraising strategies, ensuring the financial stability of the organisation, and overseeing accounting processes. You will also manage organisational operations, providing leadership and support to Open Clasp staff and reporting to the Board.

In this senior leadership role, you will be central to ensuring the sustainability of the company through an achievable business plan with diversity and inclusivity at its core.  Open Clasp is committed to supporting women in the industry, offering a flexible/hybrid working model and development support for those stepping into an executive team role.

Key Responsibilities:

· Lead strategic direction, financial planning, and risk management.

· Deliver NPO Investment Principles and Let’s Create Strategy.

· Ensure financial stability and oversee all financial matters.

· Build and maintain relationships with key stakeholders and partners.

· Lead fundraising efforts through diverse income generation strategies.

· Ensure compliance with relevant legislation and best practices.

· Promote the company’s profile regionally, nationally, and internationally.

Key Requirements:

· Strong leadership and financial management experience.

· Proven ability to manage budgets, fundraising, and strategic growth.

· Passion for fostering diversity, inclusivity, and equity.

· Experience in managing a creative, arts-based organisation is desirable.

Salary: £39,826 - £44,854 pro rata

Closing Date: 12pm on 28th February 2025

We encourage applications from all backgrounds, especially those who are underrepresented in the arts.

Join Open Clasp to create truthful, risk-taking, and award-winning theatre together!

Do you have a passion for working with people and the ability to empathise with others? 

Hilldrop Road is a registered care home providing long term accommodation, support and care for up to 29 men with a history of alcohol misuse, homelessness and mental health conditions, with related physical health needs.

(Staff work on a rota basis, including evenings and weekends as well as bank holidays and sleep-in shifts).

As a Support Worker, you will be working with a dedicated team of support staff, specialists, and external partners and will be responsible for managing a caseload of clients, whilst supporting with other day to day activities across the care home.

You will lead the support of our clients in partnership with the Care Assistants, and duties will include;

• Working with Care Assistants to help clients with washing, dressing, medication, shopping, and light housework.
• Guiding clients in caring for themselves and maintaining their independence.
• Ensure clients feel comfortable and supported in their homes.

In addition to this, you will also assist with referrals, booking in clients and helping them with housing management activities such as finances and health and wellbeing.

About you

Ideally, you would have previous experience of working in a similar care / support environment, and have an understanding of the challenges faced by individuals who have experienced homelessness, mental health issues or substance misuse.

You should also have;

• Great interpersonal and listening skills to build effective relationships with clients.
• Eagerness to learn and a holistic, person-centered approach.
• Good numeracy, IT, and written communication skills.

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know! 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 19th February 2025

Interview and assessments on: 28th February 2025

What we offer

• Excellent Development and Growth Opportunities 
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

We currently have the opportunity for a new Feline Behaviour & Training Advisor to join our team at Brands Hatch. Within this role, you will work with our operational teams in the best practice management of cats, including welfare and temperament assessments. You will also support in the provision of behavioural and welfare training and expert guidance for staff, volunteers, and customers.

Whilst primarily based at our Brands Hatch Centre, this role will require weekly travel to our Battersea London Centre. For this 1 day at Battersea London, travel expenses will be reimbursed and hours are 9am-4pm, instead of the usual 8am-5pm.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year for full time employees (pro-rated for part-time employees)
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Working with our animals:
Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 5th March 2025
Interview date(s): 13th/14th March 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Closing date: 19th February.

Interviews: 26th February

Role Purpose

Hospices across the UK face challenging times, with increasing demand for services and financial pressures. In response, we are looking for an innovative Director of Income Generation to maintain and grow our existing income streams while leading an ambitious capital campaign to fund the development of a sustainable, purpose-built new hospice.

This is a unique and exciting opportunity to join our team, take ownership of short-, medium-, and long-term income strategies, and make a tangible difference in the lives of our patients and families.

Beaumond House

Through the doors of Beaumond House you will find a lively and vibrant space, filled with life and laughter.  Our staff, volunteers and patients alike bring hope and happiness together in a ‘home from home'. Patients are at the centre of all that we do. We therefore expect all those who come to join our team (in whatever capacity) to ensure that dignity, safety and confidentiality of all patients is respected at all times and that all patients receive the highest possible standard of physical, psychological and spiritual care.  

Key Responsibilities:

• Strategic Leadership: Develop and deliver a comprehensive income generation strategy, with a focus on maintaining current income streams, launching a successful capital campaign, and creating sustainable funding models for the new hospice.
• Team Management: Lead, inspire, and manage the Head of Fundraising and Communications and the Head of Retail, ensuring a collaborative and high-performing culture.
• Marketing:  Ensure that an effective marketing and communication plan is in place to help support the 5-year strategy.
• Capital Campaign: Plan and execute a multi-million-pound capital campaign to secure funding for the new hospice building.
• Income Diversification: Identify and implement innovative approaches to diversify income streams, including corporate partnerships, legacy giving, digital initiatives and social enterprise.
• Retail Development: Working with the Head of Retail, oversee the growth of our charity shop income, ensuring profitability and growth.
• Relationship Building: Build strong relationships with donors, corporate partners, and stakeholders to enhance long-term engagement and support. Professionally represent the organisation – both internally and externally – to positively maintain and enhance the profile and reputation of Beaumond House Hospice Care
• Financial Oversight: Oversee budgets across income streams, ensuring strong financial performance and return on investment
• Governance and Compliance: Ensure all activities adhere to relevant legislation and best practices.
• Future Planning: Develop short-, medium, and long-term plans to secure the hospice’s financial sustainability and growth

Skills, Experience and Attributes Required

 Essential:

• Proven success in income generation, including capital campaigns, within the charity or related sectors.
• Strategic leadership experience with the ability to manage and inspire teams.
• Strong financial acumen and experience managing budgets.
• Exceptional communication and relationship-building skills.
• Marketing and digital marketing capability.
• Creative problem-solving abilities and the drive to identify new opportunities.
• Knowledge of fundraising and retail compliance.

Desirable:

• Experience with digital fundraising and e-commerce.
• Understanding of the local community and key stakeholders.

What we ask of you

• That you act in a manner at all times which supports the Vision and Values of Beaumond House
• That you have a positive and proactive approach
• That you are confident and trustworthy

Please note

All roles are subject to receipt of satisfactory references.  Roles may be subject to enhanced Disclosure & Barring Service checks.

This Job Description is intended as a guide only and is not an exhaustive list of duties. It is subject to periodic review with the post holder

Our Vision is to achieve ‘Outstanding Hospice Care, enabling our local communities to live well and die well’

Our Values (Guiding Beliefs) are:

PATIENT CENTRED, WE ‘GO THE EXTRA MILE’ - Every life matters and every moment matters - patients and their families and friends are at the centre of everything we do.

VALUE & SUPPORT OUR PEOPLE – All of our people are important and highly valued, and we support and develop them to be at their best.

OPENNESS & HONESTY, CREATING A SAFE ENVIRONMENT - We provide a safe environment in which feelings may be openly expressed and acknowledged with sensitivity and honesty.

COLLABORATION - We provide a unique and special range of services, in collaboration with our partners in the End of Life Together Alliance.

EFFICIENCY, CARING, PROFESSIONAL - We provide good stewardship of our resources and operate in a professional, caring, and efficient way.

We are seeking a passionate individual to join our small but mighty team. This is an excellent opportunity to bring your skills and experience to a charity that aims to have a big impact in the community.  Your role will be to raise funds for the charity through varied community fundraising activities, including our flagship fundraising event Croyde Ocean Triathlon, as well as other smaller fundraising events throughout the year. The postholder will also be required to support and nurture existing relationships and look for new engagement and fundraising opportunities with local businesses, community organisations and schools, ensuring an effective, efficient and impactful journey for new and existing supporters.

Charity Purpose:

Earth Action North Devon (formerly Plastic Free North Devon) is a local environmental charity on a mission to protect and improve our environment through community led action. We aim to connect people with their natural surroundings through conversations, education and events to ensure residents and visitors alike want to protect what our very existence depends on. We want to see radical transformation towards a healthier and more informed relationship with the environment.

PLEASE NOTE: We are currently rebranding and the formal launch of our new name is at the end of March.

Role Purpose:

To help EAND generate income and expand its community fundraising efforts in order to help meet the charity’s mission.

PERSON SPECIFICATION 

We are a small, dedicated team so a committed and proactive approach is essential to help us continue to work towards our mission.We are looking for someone who:

• Has a keen interest and experience in community fundraising

• Is an excellent and adaptable communicator, comfortable engaging with people in a range scenarios (public, corporate and community events to 1-1 engagement)

• Is a forward thinking, team player with a ‘can do’ attitude and an ability to take initiative and get stuck in Is adaptable and able to work efficiently with a small team in a busy office

• Has the ability to manage and execute multiple tasks

• Is passionate about protecting and improving our environment and has a commitment to the values and mission of Earth Action North Devon

Responsibilities

• Cultivate and recruit new and existing supporters to participate in a range of events including those planned by EAND as well as ‘host your own’ fundraising events. 

• Support existing fundraisers to keep them engaged, maximise their value and retain them as supporters

• Work closely with the CEO and comms team to create engaging fundraising materials and create effective campaigns

• Organise fundraising events to maximise income (quizzes, raffles, etc)

• Liaise with local partners to encourage support

• Work closely alongside the CEO and team to deliver the fundraising strategy

• Develop and forge new and existing relationships with local clubs and associations to secure their support both financially and in raising environmental awareness and supporting action to contribute towards  the charities mission

• Support the CEO to sustain and build our existing business support network and better interlink with our fundraising activities 

• Create and maintain supporter fundraising information trackers to accurately record and monitor income against targets

• Represent the charity at events

• Carry out office and general duties and tasks to ensure the effectiveness and smooth running of the organisation

• Duties may vary from time to time as determined by service and business need