Service Officer Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are offering a great opportunity for an experienced Community and Events Fundraiser in order to help cultivate relationships with and for community and event fundraising activities, grow the current programme of events, increase income generation and foster long-term supporters. You will be able to communicate with people at all levels and adapt to changing priorities. The ability to work flexibly (including occasional unsocial hours) is vital and we’ll offer flexibility in return.
Our values
At BeyondAutism we are:
Dedicated to delivering excellence
Developing expertise, outstanding services and positive engagement, always seeking to go above and beyond expectations.
Committed to Behaviour Analysis, underpinned by the science of Applied Behaviour Analysis and Verbal Behaviour
Contributing to research and ensuring our staff continually develop and share best practice that ensure aspirational outcomes are achieved for autistic individuals.
Respectful Embracing diversity, showing integrity, acting with compassion and always treating people with dignity. Proud to challenge Listening, changing thinking, shifting attitudes and educating.
Community Engagement and Fundraising
Proactively seek new 'in aid of' supporters in the local community including local companies, schools and clubs
Build relationships and steward local community groups, memberships and associations to encourage ongoing engagement
Support the delivery of community challenge events Ensure that fundraising activity complies with relevant legal requirements
Any other duties which may reasonably be required of the post
Utilise the donor database to develop and manage supporter relations Support the management of online fundraising platforms and help and encourage supporters (individual and corporate) in using these to maximise revenue
Support the creation of engaging and innovative storytelling content for multi-channel use, aiding the planning and delivery of online fundraising campaigns
Assist the creation of marketing materials including fundraising packs, posters and website copy to recruit supporters and advertise events
To be an ambassador for BeyondAutism Planning, Monitoring and financial management: Contribute to and deliver against annual targets and budgets
Ensure that accurate, up to date financial and supporter records are maintained and are accessible Receive, record, bank and process income and ensure that strict financial controls are maintained
To fulfil the administrative elements of the post Keep clear, accurate records relating to all fundraising events and activities Manage and maintain the donor database and ensure all donations, communications, and gifts are accurately logged using Raiser Edge
Provide first class supporter engagement through telephone calls, meetings, letters and ensuring all supporters are thanked and acknowledged in a timely manner
To fulfil any other responsibilities of the post including Demonstrating commitment to BeyondAutism’s mission statement and aims Attending internal or external meetings as required
The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of the charity and its services. The post holder will be expected to undertake other reasonably appropriate duties as requested by the line manager.
The client requests no contact from agencies or media sales.
We are looking for a people focused Workforce Development & Training Officer with great organisational and coordination skills to join us here at the Royal College of Radiologists (RCR).
Do you want to be part of a dedicated Workforce Development team, supporting doctors who deliver imaging and cancer care services? If you have a desire to work in a people profession which strives to have a positive impact on the lives of doctors and ultimately patients; this may be the opportunity for you.
Sitting in a high performing team of five the Workforce Development & Training Officers will work together to deliver all aspects of the team’s operational work which achieves the objective of growing the workforce in our specialties, clinical oncology and clinical radiology. In this broad role you will encompass supporting both trainees and their trainers through their programmes. You will be self-motivated, able to build your expertise in the relevant legislative and regulatory frameworks within which they operate and apply that expertise across a wide portfolio of activity. As new initiatives evolve and become business as usual, the work of operations will evolve.
What you’ll do:
- Provide tailored advice on all matters that might affect a trainee’s status and training time using expertise in the regulatory frameworks associated with specialty training in the UK.
- Proactively work with WDTO colleagues to ensure trainees and trainers are adequately supported.
- Review and prepare CESR and MTI applications for assessment by the specialist committee.
- Manage and deliver the Certificate of Completion of Training (CCT) recommendation process.
- Provide a timely, customer-focussed and responsive service.
What you’ll need:
- Detailed understanding (or the ability to rapidly acquire it) of UK legislation and GMC regulations and procedures in relation to entry to GMC registers and the right to work in the UK.
- Ability to understand, interpret and advise on legislation, external processes and complex documentation.
- Strong communication skills with the ability to explain complex issues.
- Strong team player able to work collaboratively to meet team goals.
- Customer focussed.
This is an exciting opportunity to join a progressive and forward-thinking team and organisation. At the forefront of the health agenda, our members diagnose and treat cancer, heart disease, stroke and more, whilst leading on innovations including AI, skills mix and community diagnostic hubs. If you are interested in finding out more about the Workforce Development & Training Officer role and the RCR please have a read of the candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If you have a talent for story telling, are looking for a role where your words can make a lasting impact and are passionate about giving vulnerable young people life changing opportunities, then this is the job for you. We’re seeking a talented individual who can tell our story and help secure vital funding from trusts and grant-makers.
The Role
Trusts and other grant-makers are an important source of funding for our charity and the relationships we have with new and existing funders are more important than ever. This is where you come in.
As our Trusts Fundraising Officer, you’ll be an inspiring storyteller whose enthusiasm for our work shines through in your writing. You’ll play a key role in researching new funders, crafting compelling funding applications, and ensuring we meet reporting requirements for existing supporters.
Your work will involve developing impactful case studies and gathering evidence to show the need for our services to help secure sustainable funding. You’ll be supported by our experienced Trusts Fundraising Manager to build lasting relationships with funders. Together, you’ll keep them engaged and informed about the positive impact they’re making on the young people we support.
What We’re Looking For:
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Outstanding communication skills – You can write clearly, persuasively and passionately. You’re confident speaking to others about the charity’s work.
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Writing experience – You have experience writing successful funding applications, proposals, or compelling articles, ideally but not necessarily with a fundraising focus
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Fundraising experience - You may not have written a grant application before but you should have some paid or voluntary experience in a fundraising capacity.
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Attention to detail – You take pride in your work, have a good eye for detail and a thorough approach.
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Self-motivation and organisation – You’re able to manage your own time and prioritise effectively.
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Passion for the outdoors and youth development – You understand the importance of giving vulnerable young people outdoor experiences and are willing to put on your waterproofs and join in on our activities and camps to witness first-hand the difference the Youth Adventure Trust makes.
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Willingness to learn - if you think you have what it takes but don’t have lots of experience as a Trusts Fundraiser, this role comes with plenty of scope to develop your writing skills and gain experience within a supportive team environment.
The Charity
At the Youth Adventure Trust, we use outdoor adventure and one-to-one support to empower vulnerable young people from Swindon, Wiltshire and Somerset to fulfil their potential and lead positive lives in the future. We work with them to build resilience, develop confidence and learn skills that will last a lifetime, helping them to face the challenges in their lives.
Dedicated support, guidance and mentoring from our staff and volunteers ensures young people receive the maximum benefit from our long term intervention. Our aim is to make a lasting improvement to the lives of vulnerable young people.
We’re proud to offer our programmes completely free of charge to participants, and with ambitious plans to help more young people, our fundraising efforts are more important than ever.
Why Join Us?
This is a unique opportunity to make a direct and lasting impact on young lives through the power of your words. You’ll be part of a small fundraising team with a big heart.
If this sounds like the perfect fit for you, please download the full Job Pack for more details, including the job description and person specification. All applicants must complete an application form and refer to the job description and person specification in their application.
The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and expects all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment. Full details can be found in the Job Pack.
We use outdoor adventure and one-to-one support to empower young people to fulfil their potential and lead positive lives in the future.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a positive impact on people’s lives by providing expert guidance and support in the pursuit of employment, training, and personal development?
Citizens Advice Milton Keynes is seeking an enthusiastic and dedicated individual to join our Works for Us team as an Information, Advice and Guidance Officer (IAGO).
Citizens Advice Milton Keynes has been a cornerstone of support for the community, offering free, confidential, and impartial advice since 1972. Our Works for Us team is committed to delivering a reliable, high-quality, multi-channel service to individuals in Milton Keynes, focusing on improving their skills, accessing employment-focused training, and engaging in personal development activities.
As an IAGO, you will work closely with the Works for Us Team Manager to ensure the efficient and effective delivery of employability services to the public. This includes providing face-to-face advice, phone support and email services The role demands adaptability to fast-changing priorities, compliance with quality standards, and a commitment to delivering in-depth employability advice and guidance.
The successful candidate will also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
Applicants need to:
- Be competent and confident in using IT, and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information to conduct effective client interviews.
- Be able to work in a team, be organised and manage time effectively.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided.
The successful applicant/s will need to complete a Level 3 Qualification in Advice and Guidance as part of their initial training.
We are open to considering part-time and ‘job share’ arrangements for this post.
The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
Interviews: TBC
Please note interviews will be held face to face
YPF Trust are seeking to appoint a Chief Executive Officer, to lead the next phase of the YPF Trust’s development in support of place-based partnerships for children and young people.
This role is a crucial one for the sector; we believe that for too long, children's and young people's services have been overlooked, and young people in England do not have access to the services that are required for them to live the full lives that they should be able to. Importantly we believe that the importance of Place has been ignored and that the passion and drive that is found in local community collaboration is a powerful agent for positive change.
You will have passion for social change and a strong commitment for making the lives of children and young people better. You will be collaborative and inclusive by nature and as comfortable working with small community groups as with Government partners and funders.
The Trust and the Network of organisations that feed into it are broad, and diverse and include people who all want to make this world better for children and young people. If this is you, we would love to hear from you.
ABOUT YPF TRUST
YPF Trust is a national charity that focuses on collaboration in place for children and young people – we know that working in partnership makes children and young people’s lives better.
We support a growing network of over 40 areas across England by providing tools, resources, advice, enthusiasm, and challenge to established, emerging and completely new partnerships.
The YPF Trust originated from work initiated by John Lyon's Charity in Brent in 2014/15. In response to significant changes in local funding and the role of the local authority, John Lyon's Charity invested in local collaboration to sustain and increase investment, maximise resources, and enhance quality and impact – this led to the establishment of Young People’s Foundations or YPFs.
YPFs are locally established, cross-sectoral organisations that seek to sustain and strengthen delivery for children and young people in a specific area, shaped by local needs and ambitions. In practice, they convene and coordinate local services, building the sector's capacity and increasing and shaping investment.
Our vision is that all children and young people are heard and supported to be happy and thrive wherever they are. To make this happen, we believe that every local authority area in England requires a strong and sustainable children and young people’s sector and that effective and meaningful partnership and collaboration between local organisations is central to achieving this.
This is why it is our mission to ensure:
- There is a strong and effective partnership for children and young people in every place that it is needed, sustainably funded according to its specific needs;
- Funders recognise, understand and collaborate with partnerships at an individual and network level;
- National and regional infrastructure bodies work together with local areas (and statutory partners) to provide a coherent offer of support to local organisations
YPF Trust also hosts the Centre for supplementary education (formerly NRCSE) to ensure the continuation of support and guidance to community-led settings offering supplementary (also known as out-of-school) education to children and young people.
Supplementary schools are community-based initiatives to provide additional educational support for children who also attend mainstream schools. They are often geared to provide specific heritage languages, cultural and religious teaching for children from ethnic minorities as well as additional literacy, numeracy, science and homework support.
Working alongside local partnerships YPF Trust supports safe, effective delivery in communities and collaborates with them to raise the profile of community-led activities among mainstream schools and other children’s services.
The client requests no contact from agencies or media sales.
Assessment & Reconnection Worker - Rough Sleeping Services
London
£35,578 - £39,227
Are you interested in supporting people at immediate risk of rough sleeping and making a real difference to the lives of people who are homeless?
Our client provides a rapid response service, intervening to ensure no one needs to sleep rough, their work is ongoing and they are currently looking for people to join their services across London.
As an Assessment and Reconnection Worker, you will:
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Be part of a busy team environment working closely with people new to, or at risk of rough sleeping. lly involves the client. th
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Build and maintain effective relationships to support clients throughout their recovery.
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Develop a knowledge of relevant legislation such as, welfare benefit and housing legislation.
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Work on a weekly rota including early, mid and late shifts (some evening and weekend work may be required).
About you
They are always on the lookout for enthusiastic people to join them. If you have a genuine desire to support people to transform their lives then this could be the role for you, you don’t need to have direct experience to succeed in these roles. Why not give it a go by joining the team to support their clients on their recovery journey.
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If you have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations, they will provide you with the rest through training and development programs where you will develop the skills to provide high-quality person-centred support to clients.
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If you have a good understanding of the complex issues faced by homeless people and the ability to manage complex behaviours and to deal with people who may be in a difficult personal or emotional situation, we encourage you to apply!
Closing date: 10am on 1 October 2024
Interview and assessments on: 14 and 15 October 2024
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary
The newly scoped CEO role in our vision-focussed charity is one of many challenges. Despite having doubled its outputs in the last 2 years, the charity acknowledges there is still a great job of work to do to prepare itself for even greater demand in its services - without necessarily a proportionate increase in its budgets. This role is about leading and enabling the incredible team of people on to even greater levels of already-strong performance. So we're looking for an accomplished leader and not just a great manager. We're looking for someone who can lead from both the front - and from within. This will be someone who is as comfortable sitting and engaging with our beneficiaries - primarily homeless people and those with previous convictions, as they are creating and delivering highly polished, compelling public event and funder and stakeholder-focussed presentations. We are looking for someone who understands the balance of external and internal focus required to ensure both good governance and team wellbeing (as they work in often challenging circumstances) and the ambition to keep developing existing and new external partnerships. With a strong start to its ambitious Corporate Partnership programme, commercial and/or business experience is highly desirable as well as a proven track record in creating and optimising new funding channels.
In more detail
About Us
The Upper Room (TUR) works with a wide range of financially and socially disadvantaged groups including homeless people, people with long-term mental health conditions, asylum-seekers, refugees and ex-offenders – helping them to improve their lives and become productive members of society. Central to our offering is our UR4Meals service, providing free, home-cooked food to people who cannot afford to provide for themselves. We are also very proud of our UR4Driving programme, which supports people recently out of prison with free driving lessons in exchange for community volunteering. Gaining a driving licence greatly enhances their future employability prospects and helps break the cycle of re-offending. Additionally, our UR4Jobs project focusses on both client wellbeing and breaking down the many barriers to employment faced by disadvantaged people every day.
The role
Is leading the charity through its next phases of development as it prepares itself for year on year increases in demand with a focus on delivering the charity’s future resilience plan (Project 12/25). The CEO is accountable for overall charity performance (financial, operational, governance, compliance), team (paid and volunteer) support and development. Additionally, there are a wide range of community and external partner relationships to manage and develop. Ultimately this role sets the tone for the charity, one of both compassion and ambition to improve the lives of the people who need us. This is primarily an on-site role, with occasional opportunity to work flexibly.
About You
You have a stable CV that demonstrates you have built and led successful teams and enabled growth and/or transformation for your organisation – ideally in an equivalent charity/non-profit environment. You can evidence strong team leadership and results across a wide range of business functions which will need to include income generation, managing budgets and business operations. You live within - or know well, West/Central London, are passionate about improving the lives of disadvantaged and vulnerable people and can lead multi-functional teams through a blend of 121 coaching, training and ensuring a ‘we can do this’ culture across the charity. You are an accomplished and visionary public speaker and presenter, able to articulate both the journey we’re undertaking and the support/input we need to get there.
Please forward your CV with a succinct, introductory covering outlining your motivation and suitability for the role. If you would like an informal conversation before applying, please let us know
Making sure nobody, socially or financially excluded in West London goes without help, supporting those in need, enabling those with potential
The client requests no contact from agencies or media sales.
We are looking a self-motivated and proactive person with good organisational, presentation and interpersonal skills. S/he will support new and existing Refugee and Migrant Community Organisations (RMCOs) in Islington by providing high quality information and capacity building.
Our mission is to work with refugees and migrant community organisations (RMCOs) in Islington to ensure greater economic, social, political and educational participation in mainstream society. We promote dialogue, partnership working, advocacy and the provision of employment, self-employment, health, training advice and guidance. Our key values include equality and diversity, independence, listening and learning.
We aim to improve the quality of life and well-being of Islington refugees and migrants’ communities. We bring together local refugee and migrant community organisations to promote dialogue, strong voice, and partnership with service providers and statutory bodies in the borough of Islington.
The IRMF coordinates a pan-Islington network refugees and migrants’ organisations to develop capacity building support enable them serve their respective communities. The post holder should be an experienced and enthusiastic who will: -
· Deliver effective capacity building support to local RMCOs at all stages of development,
· Work in collaboration with second tier organisations to deliver organisational support to RMCOs including improving their governance and funding skills,
· Contribute to cross-organisation initiatives including bid/funding proposals, quality accreditations and projects
· Able to build and sustain positive relationships with key stakeholders with good understanding of governance and policy issues relating the third sector
· Take personal responsibility for contributing to high quality standards in customer relations, service delivery, project management and communications
· Comfortable networking and representing the organisation,
· Willingness to learn; work as part of a team and to help others
· A commitment to equal opportunities
Applicants should have experience of working in the voluntary sector – in particular with RMCOs in the UK. Before applying, please read job-description and person specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Communications and Engagement Officer
Location: Birmingham, London or Greater Manchester
Salary: £26,000 – £31,000 (London), £23,500 - £29,000 (Manchester or Birmingham)
Hours: 37.5 hours per week
Contract: Permanent
Overall purpose
This is a key role that will work closely with the Senior Communications Manager, Head of Public Engagement and Senior Digital Marketing Manager.
You will contribute to the implementation of our communications, engagement and fundraising strategies, ensuring that your work is anchored in our organisational and team strategic goals. You will also be closely involved in team planning, whether it’s inputting into our operational plan or sharing ideas for new campaigns.
There are opportunities to get hands-on developing and delivering communications and fundraising campaigns to educate and inspire individuals, businesses, and other audiences. The aim of these campaigns is to help remove barriers to employment for refugees and bring about systemic change via our partnerships. Please note, we do not currently run political campaigns.
You will be responsible for creating and delivering day-to-day communications across our owned channels (social media, email newsletters, and some website content). You will also help colleagues create content for earned and paid communications that they’re leading on (press and media, digital marketing, engagement with influencers)
A team player, you will build strong relationships across Breaking Barriers so that you can source and develop content that:
- increases our visibility and influence
- showcases our impact
- inspires members of the public to help refugees build new lives in the UK
- engages and stewards our key audiences, including corporate partners, employees who advocate for refugees, individual donors, volunteers, and people of a refugee background.
You will support the Senior Communications Manager to maintain our strong brand, ensuring that all our content complies with our brand guidelines and is of a high standard.
With a good eye for detail, you will play a key role in our data management, including overseeing data on the storytelling section of our CRM, monitoring communications enquiries, and setting up and running reports. You will become a Salesforce Superuser (full training and support will be provided for this).
It is an exciting time to join our team. Breaking Barriers is an innovative organisation, so you will need to be comfortable with change and building new knowledge. The Public Engagement team is fast-paced. We support each other, approach problems with a good sense of humour, and are willing to experiment and learn.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
- Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Which location you are applying for
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. The organisation has been providing free, confidential, and impartial advice since 1972 and helps approximately 10,000 local people every year.
Since the pandemic, many of the local and national services that our clients need have been, or are being, moved online. This can disadvantage people who do not have the necessary knowledge, skills, or technology to access and use online services.
Working within our training, skills, and employability division – Works for Us, our Digital Skills Officer (DSO) will help people to access and use online services and support them to develop the skills and confidence they need to use digital technology effectively and safely. They’ll also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
We are looking for an enthusiastic, committed, and confident person to join our small, team of staff. The successful candidate will provide support and coaching to local people, on a one-to-one basis, course support and delivery, including those living in the community who could be considered vulnerable adults, that are digitally excluded and/or unemployed.
Applicants need to:
- Be competent and confident in using IT, and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information.
- Be able to work in a team, be organised and manage time effectively.
- Be open to utilising emerging technologies and understanding its impact on recruitment.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided.
The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
Interviews:TBC
Digital Empowerment Officer (Community Engagement)
Home-Based covering a patch around Lincolnshire
£28,718 to £31,909 per annum plus Excellent Benefits
Can you help to empower communities by championing the difference that digital inclusion can make?
Our client is currently recruiting for a Digital Empowerment Officer to join their Community Engagement team. As a Digital Empowerment Officer, you will lead in the coordination, development and delivery of digital inclusion projects, initiatives and activities for Platform customers and communities.
This is a role where you will be active in communities promoting the use of digital platforms, tackling barriers to digital exclusion, and helping to improve digital skills. Within this role, you will be building on the existing successes with the team and will receive support from your colleagues to be successful in the role.
The Digital Empowerment Officer will be responsible for supporting communities in places including Louth, Skegness, Market Harborough, Gainsborough and Boston. Any required travel will be reimbursed in line with their current policy and current Inland Revenue Mileage rates.
What you can expect from the role
- Working with communities to promote the use of our client's digital services and customer portals.
- Working with internal stakeholders, you will be a digital specialist for project teams who are looking to understand the technological implications from the customer’s perspective.
- Working with external stakeholders and partners, developing relationships with Digital Champions Volunteers to help further promote the digital services.
- Producing marketing material for a range of digital and online training, events and initiatives through a variety of different methods, such as newsletters, blogs, social media etc.
- Playing a pivotal role in the testing and piloting of digital and Internet ready products.
What they are looking for in you
- A good understanding of how digital inclusion can help people and enthusiasm for digital solutions.
- You will be a people person; communication will be key to this role not only for working with our customers but also for working with external stakeholders.
- Experience of working in a customer engagement, community or voluntary environment would be preferred.
- A patient and empathetic approach.
- Proven ability to actively identify new ways to engage successfully with customers and communities.
- Due to the nature of the role the successful applicant will have a DBS check carried out before commencing employment.
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The successful applicant will also need to be able to drive and have access to a vehicle. Whilst part of the role will be home-based you will be expected to regularly travel to the communities around Lincolnshire.
Some of their great benefits include:
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme and cycle to work scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
Digital Empowerment Officer (Community Engagement)
Home Based covering a patch around Midlands
£28,718 to £31,909 per annum plus Excellent Benefits
Can you help to empower communities by championing the difference that digital inclusion can make?
Our client is currently recruiting for a Digital Empowerment Officer to join their Community Engagement team. As a Digital Empowerment Officer, you will lead in the coordination, development and delivery of digital inclusion projects, initiatives and activities for Platform customers and communities.
This is a role where you will be active in communities promoting the use of digital platforms, tackling barriers to digital exclusion, and helping to improve digital skills. Within this role, you will be building on the existing successes with the team and will receive support from your colleagues to be successful in the role.
The Digital Empowerment Officer will be responsible for supporting communities around the Midlands including Matlock, Ashbourne, Leicester, North Warwickshire and outskirts of Birmingham. Any required travel will be reimbursed in line with their current policy and current Inland Revenue Mileage rates.
What you can expect from the role
- Working with communities to promote the use of our client's digital services and customer portals.
- Working with internal stakeholders, you will be a digital specialist for project teams who are looking to understand the technological implications from the customer’s perspective.
- Working with external stakeholders and partners, developing relationships with Digital Champions Volunteers to help further promote the digital services.
- Producing marketing material for a range of digital and online training, events and initiatives through a variety of different methods, such as newsletters, blogs, social media etc.
- Playing a pivotal role in the testing and piloting of digital and Internet ready products.
What they are looking for in you
- A good understanding of how digital inclusion can help people and enthusiasm for digital solutions.
- You will be a people person; communication will be key to this role not only for working with our customers but also for working with external stakeholders.
- Experience of working in a customer engagement, community or voluntary environment would be preferred.
- A patient and empathetic approach.
- Proven ability to actively identify new ways to engage successfully with customers and communities.
- Due to the nature of the role the successful applicant will have a DBS check carried out before commencing employment.
- The successful applicant will also need to be able to drive and have access to a vehicle. Whilst part of the role will be home-based you will be expected to regularly travel to the communities around the Derbyshire Dales, Leicester and the outskirts of Birmingham.
Some of their great benefits include:
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme and cycle to work scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
Hours: The daily work schedule will vary, depending on the needs of the role. With advance notice, there may be evening and weekend work. The post-holder is expected to work flexibly.
Location: This is a community-based in person role working across Bury and Bolton.
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice.
This role is a great opportunity to help shape our community based services, promote CABB, engage with stakeholders and support residents with to find a way forward.
We are looking to appoint a dedicated, flexible and client focused individual who enjoys working with a wide range of people across a number of venues.
As a Community Engagement Officer, you will be passionate about supporting disadvantaged and vulnerable people, with the ability to work with culturally diverse communities and groups. You will work with minimal supervision and be a vital and visible community resource. You will be responsible for engaging and supporting clients, and for developing effective working relationships with community partners.
Broadly, your primary responsibilities will cover the following areas:
- Act as the ‘face’ of CABB locally & build trust,
- Support the development and delivery of our social media communications,
- Attend community & stakeholder engagement events,
- Assess urgent matters which need specialist input and arrange internal referrals to colleagues within CABB for further information/ specialist advice & casework in money advice, welfare benefits, immigration, housing and community care,
- Support clients to access a specialist adviser via video chat software.
Our vision is for the Community Engagement Officer to be based wholly within the community, with some office attendance to meet with colleagues. They will have no casework responsibilities.
Excellent communication and interpersonal skills. You will self-motivated, with strong research, telephone and IT skills and have the ability to contribute positively whilst having a flexible approach to service delivery.
This is an evolving role, we’re seeking a highly motivated, outgoing and proactive individual to join our busy client, focused team.
At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic (BAME) as these communities are currently under-represented throughout Citizens Advice. We also welcome applications from, LGB and Trans and non-binary candidates.
To Apply
You can view the job pack on our website, which includes full details of the role and person specification.
Closing Date – Monday 14th October 2024, 10:00am
Interviews – Tuesday 22nd October 2024.
CV & Cover letter accepted
Applications received after the closing date & time, will not be considered.
Supporter Operations Officer
Contract: Permanent, Full Time, 35 hours per week
Salary: £33,233 - £34,894 with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
About WaterAid:
Want to use your skills in operations & planning to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
Join WaterAid as Supporter Operations Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you’ll be joining a 2020 Great Place to Work® award-winning organisation.
This role is a part of the Supporter Experience & Operations (SEO) team that sits within the Mass Engagement Department at WaterAid and aspires to deliver sector-leading supporter care, excellent supplier management and effective internal response handling operations. The team exist to champion the supporter experience across the organisation and ensure this remains consistent at every touch point.
As our organised and conscientious Supporter Operations Officer you will provide effective monitoring of our internal supporter response handling processes, including donation and query management, and bring to the role an understanding of regulations that affect the management of supporter data, and the processing of financial responses.
About the Team:
The Supporter Operations Team plays a central role in delivering an exceptional supporter experience, ensuring smooth internal and external fulfilment to maximise supporter engagement in order to meet our ambitious targets.
This role sits within the Supporter Operations sub-team, reporting into the Supporter Operations Manager. The Supporter Operations Team plays a central role in supporting our fundraising teams, to maximise supporter engagement and ensure that the fulfilment of our fundraising appeals, donor thanking and donation processes are carried out correctly and in compliance with all relevant regulations
About the Role:
In this role, you will manage the team’s workload, forecasting expected capacity to ensure that daily, weekly and monthly tasks are planned out and completed in accordance with set KPIs. As well as supporting the Supporter Operations Manager in monitoring & evaluating the performance of the Operations team using reports to investigate any unusual results/trends.
You’ll also:
- Bring to the role a keen understanding of supporter response handling, the intricacies of processing donations, Direct Debits, Gift Aid, and communication preferences
- Assist with due diligence processes within the wider SEO team, specifically focusing on internal data security practices, response handling accuracy, and adherence to relevant regulatory requirements such as those for Gift Aid or the BACS scheme for Direct Debits
- Proactively identify processes for improvement across the Supporter Experience & Operations Team to deliver efficiencies and improve the effectiveness of internal procedures
- Support campaign managers and other colleagues with any new or existing projects relating to fundraising operations, working closely with internal stakeholders, ensuring requirements are clear and fully documented
About you:
- Knowledge of the rules and regulations of Gift Aid, Direct Debit, Data protection and PCI-DSS compliance
- Strong team player. Proven experience and/ or evidence of providing support/supervision/ training to team members
- Experience of documenting business processes, and comfortable with communicating and influencing a range of stakeholders
- Experience of income processing and donor response handling
- Excellent IT skills (use of Microsoft products, particularly Excel) with ability to analyse data accurately
- High attention to detail with ability to work methodically, ensuring minimal errors, and able to problem solve should errors arise
- Ability to analyse fundraiser requirements, and capable of providing the best fulfilment solution working with internal stakeholders
- Proven problem-solving skills with the ability to listen, understand, analyse and resolve queries of a technical nature (incl. complex queries). Demonstrate an innovative approach to problem solving with the ability to implement robust solutions, taking into account future requirements
- Excellent time management skills. Proven ability to manage & prioritise own workload, conflicting tasks/ deadlines effectively and successfully
Closing date: Applications will close at 23:59 on 29th September 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.
How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday annually (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment:
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Building networks and understanding what motivates our supporters, and aligning our activities with philanthropic interests, are crucial to our growth plans for this income stream. A primary focus of this role will be to identify potential donors capable of making transformational gifts. The post holder will work closely with the Trusts and Philanthropy Manager and Director of Fundraising, focusing on securing and nurturing long-term relationships with new major donors.
As a key member of our Fundraising team, you'll play a pivotal role in driving high value fundraising performance and making a significant contribution to our ambitious plans to reach more children and young people to help them to believe in themselves and shape the future they want and to tackle the structural and systemic issues holding young people back.
To apply for this role, you will need to:
- Provide us with a copy of your CV
- Answer the competency questions in no more than 400 words per question, providing relevant examples to demonstrate how you meet the skills and experience required;
- Complete the Equity and Diversity Monitoring Form (this is not compulsory but the information is very useful to us).
If you would like an informal chat before applying, please contact Becky Marley, Trusts and Philanthropy Manager , and we will arrange a convenient time.
Please also tell us if there are any reasonable adjustments we can make to assist you in your application.
Interviews will have two parts:
- A session with young people
- A panel interview with Become staff
The client requests no contact from agencies or media sales.