Service manager jobs in whyteleafe, surrey

Why Access Social Care Exists 

Every day millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, and none are confident they can meet their legal duties in the future. This affects all of us - we will all need social care at some point in our lives. 

We all have a right to hold public bodies to account, but most of us cannot afford lawyers so rely on legal aid. The 92% drop in legal aid cases since 2010 means that we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken. 

 

What we do 

Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it. 

With a 98% success rate, our network of lawyers provide access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded and we all get the support we need. 

We provide rights awareness training to front line managers, and legal advice and support to families and individuals. As well as providing access to justice, our aim is to drive system level change through evidence-led influencing and strategic casework.

This is an exciting time to join ASC. We have a new strategy and are growing quickly including across our senior leadership team. We have more than doubled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. We are dedicated to the people who need our help, but we also care deeply about our team and we think that work should be an exciting and satisfying place to be.

About the role 

Are you an organised, proactive individual with a passion for supporting a dynamic team? This exciting and important role offers the opportunity to contribute to the smooth operation of a growing charity while helping so shape its external communications and marketing strategy.

We are looking for a Communications and Marketing Assistant to support the Head of Communications and Marketing at ASC. In this role, you will help to create, support, and deliver the charity’s external communications and marketing strategy, working closely with ASC teams, including the Executive and Senior Leadership teams. You will gain valuable insights into our work and help deliver and evaluate activities that lead to the effective positioning and promotion of the charity.

Responsibilities

• Content Creation:
  • Drafting and editing engaging content for various channels (website, social media, email, print). 
  • Creating and updating website content.
  • Developing and creating a newsletter to engage an audience of followers.
  • Writing and broadcasting external emails.
  • Creating templates for ASC-wide use based on brand e.g. PPT templates.
• Stories Database
  • Managing a database of case studies that are gathered through ASC case work and through digital channels.
• Social Media Management:
  • Managing and monitoring social media channels, responding to enquiries, and engaging with supporters. 
  • Contributing to the development of social media strategies for specific projects. 
  • Sharing key messages and calls to action on social media accounts. 
• Campaign Support:
  • Assisting with the development and execution of marketing campaigns.
  • Tracking campaign performance and providing data analysis. 
  • Collaborating with the Exec and Leadership to identify comms opportunities.
• Podcast:
  • Recording and editing.
  • Graphic design using CANVA to accompany the above.
• Other Duties:
  • Responding to queries from the general public.
  • Attending meetings, events, and conferences. 
  • Liaising and building relationships with journalists and other key stakeholders where required.
  • Providing general administrative support to the marketing and communications team. 

This list of tasks is not exhaustive and will be reviewed from time to time in discussion with the post holder.

Person Specification

All staff at ASC are expected to share and demonstrate our values. In addition to our values, you will also need to be able to demonstrate or tell us about the following areas at your interview: 

• Personal Attributes
  • ​Purpose driven with an commitment to our mission and values.
  • Commitment to working within the principles of equity, diversity and inclusion, with a particular interest in disability rights.
  • Willingness to support colleagues and contribute positively to team objectives.
  • Solution orientated, with the ability to anticipate needs and resolve issues independently.
• Experience
  • Experience in the field of External Communications & Marketing, preferably in the charity sector.
  • Experience in using various communication channels, including digital platforms and social media.
• Skills
  • ​Excellent written and verbal communication skills, with the ability to identify, simplify, and convey key messages clearly and effectively.
  • Ability to tailor messaging for different audiences.
  • Ability to assist with social media strategy planning and content scheduling, including researching trends and drafting engaging posts to support campaign goals.
  • Analytical with the ability to track and evaluate campaign performance to provide actionable insights.
  • Ability to organise and prioritise tasks in a changing environment.
  • Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge
  • Understanding of digital marketing including content creation, social media management and how digital platforms (e.g. social media, email, websites) can enhance engagement.

How to apply

We hope that having read this far, you will want to apply!

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:

• An up-to-date CV
• A completed diversity monitoring form
• A supporting statement of no more than two pages, addressing:
  • The essential requirements of the person specification

If you want support applying, contact us using the email address above.

Please ensure you have the right to work in the UK before expressing your interest in this role. We are sorry that we cannot consider applications from candidates who do not have the right to work in the UK.

We only reach out to candidates who have been shortlisted. If you do not receive communication from us within two weeks following the application deadline, please consider that we will not be moving forward with your application. 

Timeline for recruitment process

Closing date: 12:59pm on Wednesday 30th April 2025

Shortlisted candidates will be asked to complete a selection exercise prior to their interview

Interviews will take place on the 19th & 20th May

Please ensure you keep these dates free.

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams. 

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.

Location: Flexible

Salary: Grade 4 - £34,085 per annum

Full time: 37.5 hours per week

Contract: Fixed term until end of March 2026

Closing date: Monday 12th May 2025 at 11.30 pm

Are you a marketing professional looking for your next move? We have an exciting opportunity to join Shelter and our fight for home – you could soon be making a real difference to people affected by the housing emergency.

About The Role

You will promote and market our Services for Professionals products such as Training and Consultancy services and our Expert Housing Advice Service, using a variety of methods including email, direct calls, webpages, social media. You will support the Marketing Manager to implement the marketing strategy and develop implementation plans.

About You

You will have substantial experience and understanding of marketing techniques, with excellent communication skills and an understanding of writing for professional audiences. Strong IT skills will also be needed, including practical experience of working with back - end web content applications, email marketing and campaign management systems.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About The Team

The team are multi disciplinary and deliver various second tier services such as training in housing and homelessness prevention and projects to support frontline staff to secure positive outcomes for their clients. We work closely with colleague in the Legal team, Learning and Development, Business Support and Telephone and Online Advice Services.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the ‘About You’ section of the job description of no more than 350 words each.

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
• We work together to achieve our shared purpose

Any applications submitted without a supporting statement will not be considered,

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.

 

The role:

This is a key role within the Executive Leadership team, with accountability for Finance, Procurement and IT at the Globe. You will work collaboratively with the CEO and Executive leadership team to drive strong business as usual delivery, and provide provide balanced insight to Executive Leadership Team and the Senior Leadership Group so that they can take responsibility for questioning routines and rituals, and for streamlining processes that improve efficiency.

The Finance Director is the lead on the Audit and Risk Committee (ARC) and is a key part of other relevant committees. You will also attend and report at Board meetings, developing strong working relationships with Board members, the Artistic Director, Executive Leadership members, members of the Senior Leadership Group (SLG), the Finance and Procurement team, the Globe’s IT contractor, and colleagues throughout the Globe.

The skills:

· Chartered Accountant.

· Extensive Director level business experience in a complex organisation.

· A strategic thinker with entrepreneurial instincts

· Demonstrable experience in managing contracts.

· Experience within the charities sector including understanding of the relevant accounting, taxation and other regulatory requirements this presents.

· Empathy with the work, aims and mission of the Globe including an appreciation of the balance between the charitable purpose and commercial imperatives.

· An effective and flexible leadership and management style with demonstrable ability to inspire, motivate, coach and develop a team.

· Credibility and authority to work effectively and liaise internally with senior staff and externally with Trustees and other stakeholders.

· An excellent negotiator and influencer with string emotional intelligence and good communication skills.

· Analytical problem-solving ability with the appetite and energy to evaluate, challenge and change the status quo.

· Experience in financial and risk compliance and governance issues.

· Accessible and inclusive report writing and presentation skills demonstrated as a part of Board level reporting.

· Positive, determined, pragmatic, and resilient – able to inspire confidence and respect.

· The ability to work flexibly in a creative, fast-moving environment and understand the importance of artistic risk taking and to respond positively to it.

· Experience in, or a personal interest in the arts, heritage/museum, or creative industries.

· Experience of managing IT contracts or IT staff.

 

The team:

The Finance Department provides timely and accurate financial information to key stakeholders while protecting Shakespeare’s Globe assets and ensures compliance with laws and regulations in relation to financial and taxation matters. Serving as a key partner on topics requiring economic, financial and value for money inputs and expertise, the Finance Department manages Accounting and Financial Reporting, Tax, Banking Relationships, Procurement, Financial Risk Management, Contracts, Management Reporting, and external audit partners

Shakespeare’s Globe:

We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.

This is a terrific opportunity to take on a varied and flexible administration role in an organisation at a pivotal point of development that is growing to its next stage of maturity and have a material impact in the community. We are seeking an individual who is passionate about community that is - or has the potential to be – an excellent administrator that will support key charity functions including fundraising and grant-giving.

It is important to be in touch with what is happening in the borough and be present with the growing H&F Giving team where needed, so the role is expected to need a presence in the office and/or at events in the borough when needed. Some evening and weekend work may be involved, particularly for events. However, the role and the working environment remains flexible with opportunities hybrid home/office working in line with organisational and team needs and can be fully office based should that be your preference.

Key responsibilities

· To be responsible for a range of administration tasks that will support key charity functions at H&F Giving including fundraising, communications, events, grants and finance administration

· To support in delivering marketing and communications activities such as events and social media to key audiences, such as supporters, volunteers, corporate and non-profit partners

· To be the first point of contact for callers and visitors both over the phone and in person (when based in the office) including responding to queries from current and prospective supporters and grantees.

Take a look at the full job specification for all the details including how to apply. We look forward to hearing from you. 

Systems and Technology Officer

We are seeking a keen Systems and Technology Officer to join a Technology and Data Team and provide first-line support for all technology, systems and devices.

Position: Systems and Technology Officer

Salary: £39,027 per annum

Location: London hybrid, 2–3 days per week office-based

Hours: Full time, Permanent

Closing Date: 17 May 2025

About the Role

As the new Systems and Technology Officer, you’ll play a pivotal part in ensuring systems and devices run smoothly and users feel supported and confident. This hybrid role blends systems analysis with IT support, perfect for someone who enjoys solving technical challenges while supporting people.

You’ll be the first line of support for systems, technology and devices – responding to queries, managing tickets and coordinating with the external IT service. You’ll also take the operational lead on systems development, including testing, upgrades and configuration.

Key responsibilities include:

• Provide first-line user support for systems and devices

• Provide appropriate onboarding, training and support to users 

• Manage the technology ticket system, logging, updating and closing tickets in real time 

• Implement routine system changes and enhancements, including configuration, testing and triage

• Coordinate system upgrades, including user acceptance testing (UAT)

• Perform defect management, testing, reporting and resolution

About You

We’re looking for someone with strong technical knowledge, a passion for helping others, and a desire to improve systems and services.

You will have:

• Experience supporting or implementing complex systems (ideally housing management systems such as Civica Cx)

• Excellent communication and interpersonal skills

• Confidence with Microsoft Windows and Microsoft 365

• Strong problem-solving and time management abilities

• A positive, can-do attitude and collaborative approach

• The ability to manage change and work independently when needed

About the Organisation

The organisation manages over 1,400 properties in the London Boroughs of Hackney, Tower Hamlets, Southwark, Redbridge and Barnet, and the Borough of Hertsmere. They have been delivering quality homes for over 100 years and are committed to providing safe, well-maintained properties while creating vibrant communities. Join the team to be part of a forward-thinking organisation that values innovation, inclusivity, and professional growth!

Other roles you may have experience of could include: IT Support Technician, Systems Analyst, Technical Support Officer, Application Support Analyst, ICT Officer, Digital Support Officer, Infrastructure Support Officer, Technology Support Advisor, IT Officer, 1st Line Support. #INDNFP

The Photographers’ Gallery is seeking a permanent Finance Officer to join them in a newly created role at a time of growth and transformation.

The Photographers’ Gallery explores how photography is connecting, captivating and radically changing our world today. The Gallery’s programme and spaces – from exhibitions, talks, workshops and digital platforms to the café, shop and galleries – all explore the beauty, complexity, and future of photography. On the borders of busy Oxford Street and vibrant Soho, the Gallery is home to photography experts, novices and the photo-curious; artists and students; tourists and passers-by. With over 240,000 visitors annually, The Gallery is a key attraction within the arts and culture sector in the heart of London.

A newly created role to support in the growth of the organisation, the Finance Officer role is a pivotal position within the finance and wider team. As Finance Officer you will play an important part in creating a robust and innovative financial service delivery to TPG and TPGE staff. You will support with day-to-day financial transactions and a range of accounting tasks in liaison with the Finance Manager, Head of Finance, and wider non-finance stakeholders.

A summary of key duties is as below:

• Manage accounts payable and receivable processes.
• Maintain the sales ledger and all receipts and income
• Reconcile all TPGE Bank accounts monthly.
• Reconcile Balance sheet ledger control accounts monthly.
• Process invoices, payments and receipts.
• Maintain accurate financial records and ledgers.
• Assist with month-end, quarterly and year-end financial reporting.
• Support the Finance Manager in payroll processing and reports.
• Work closely with internal and external stakeholders

Commensurate with the nature of working in a small team, the above is not an exhaustive list so please refer to the job description for more information.

About You

• You will have experience of working in a finance department and of undertaking sales and purchase ledger duties
• Candidates will likely be AAT qualified or studying towards a CCAB qualification. Alternatively, you may hold an accounting and finance degree or equivalent.
• You will be proactive and have the ability to work collaboratively as part of a small team
• Candidates from any sector background are encouraged to apply

Salary & Working Arrangements

• Salary of £33,000 – £36,000 per annum DOE
• Hybrid working of 3 days per week in the office and remainder from home (or up to you)
• Pension: 6% gallery contribution, 2% employee contribution.
• Holiday: 25 days per annum, plus bank holidays
• Staff discount in Gallery Cafe and Bookshop
• Free entry to The Photographers’ Gallery exhibitions
• Free access to a number of other Galleries and Museum in London when you show your staff pass as part of the reciprocal agreement.

Timescales

Application deadline by Wednesday 30th April
Interviews to be held w/c 5th May
For any candidates who wish to apply but are away during the interview dates, we encourage you to still make an application and alternative arrangements can be explored.

Ivy Rock Partners are working exclusively with The Photographers’ Gallery in the recruitment of this position – for any enquiries please contact Holly Arrowsmith at Ivy Rock Partners for further information. All direct or third-party applications will be forwarded to Ivy Rock Partners.

                                                                          Do you have experience in compliance and/or regulation?
                                                                              Are you looking to elevate healthcare standards?
  
Role: Compliance Officer 
Organisation Type: Established Professional Body 
Salary: £35,000 - £41,000
Working Arrangements: Hybrid (mostly home working) 
Location: London 
Employment Type: Permanent 
Working Hours: Full-time
 
About the role:
 
As the Compliance Officer, you will be an integral part of the membership services team, providing invaluable advice and support on regulatory and compliance matters. This role is perfect for someone who thrives on navigating complex compliance regulations and is passionate about making a tangible difference in sectors.
 
Main responsibilities of the role include:
 

• Delivering day-to-day compliance advice to members in an accessible and practical manner.
• Monitoring changes in regulations, business standards, and sector guidance.
• Collaborating with membership and policy teams to ensure a cohesive approach to support.
• Drafting and maintaining up-to-date resources and guidance documents.
• Identifying recurring compliance issues and escalating them for further review.
• Developing and delivering briefings or training to enhance understanding of obligations.
• Supporting the wider team in responding to consultations and government proposals.
• Attending sector and regulatory meetings to stay informed and represent member interests.

 
To be considered for the role you will have the following skills, knowledge, and experience:
 

• Demonstrable experience in compliance, regulation, or governance
• Excellent written and verbal communication skills, ability to simplify complex information.
• Confidence in providing advice to a diverse range of stakeholders.
• High attention to detail and strong organisational skills.
• Ability to analyse regulatory documents and draft practical, member-facing materials.
• Experience working with or in a membership organisation, professional body, or regulated setting.
• Proficiency in Microsoft Office and compliance-related software.

 
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We're looking for someone with a passion for and knowledge about migrants’ rights. You will be joining our small and friendly public legal education team to lead our work empowering migrant communities with the knowledge and skills that they need to secure access to justice.

You will be working with a team of information experts, educators and volunteer lawyers.

Role: Head of Migrants Rights Programme

Reports to: Head of Education and Training

Salary: £23,499 pa for 21 hours per week  (FTE £39,165, inclusive of London Allowance)

• Pay increases are agreed annually in line with NJC negotiations and usually take effect from 1 September each year

Hours: 21 hours per week

Location: Remote.

• In-person staff meetings occur every quarter and regular in-person events are to be attended as required. Locations vary, prior notice is always provided and travel will be reimbursed

Contract: Two-year fixed-term contract with potential extension

Benefits:

• Flexible working around our core hours of 10:00 - 16:00 Mon- Thur
• 3% pension contribution after 3 months
• 20.5 days annual leave (inclusive of public holidays)
• Access to staff training and development
• Enhanced sick pay
• Enhanced parental leave policies are under development
• Extended Christmas shutdown (typically gifted by the Trustees; not part of your annual leave allowance but not contractually guaranteed)

We particularly welcome applications from people from Black, Asian and other minoritised backgrounds, those with lived experience of the issues we work on, and individuals from communities experiencing economic injustice.

For more information and how to apply please download our recruitment pack.

About the role

We are seeking a highly motivated and organised Fundraising Officer to join our team. You will support the wider team by identifying funding prospects, supporting bid-writing, and processing bid applications. You will ensure funder and donor relationships are built and maintained as well as actively researching and building new fundraising prospects. This is an excellent opportunity for someone passionate about making a difference and gaining valuable experience at a cutting-edge and busy charity. The role is ideal for a self-starter with innovative ideas as there is potential for role development once in post. CSH values the well-being of its employees, offering a supportive environment, flexible working patterns, and a range of staff benefits like online yoga classes, a book group, and more. If you are passionate about sustainable healthcare and looking for a rewarding, impactful role, this is your chance to make a difference! 

• Home-based with monthly travel to Oxford (flexible and expensed).

• Full time post (0.8 FTE considered for the right candidate) 

• Salary: £25,500 with career progression options 

• Fixed term for 12 months (with a view to extend into a permanent position) 

• Apply by: 09:00am Thursday 1st May

• Expected interview date: Monday 19th May 2025 

About The Centre for Sustainable Healthcare

The Centre for Sustainable Healthcare (CSH) has been leading efforts to incorporate the values of environmental sustainability into the health sector since its establishment in 2008. Our work is underpinned by CSH’s Principles of Sustainable Clinical Practice: prevention; patient empowerment; lean care systems; low carbon alternatives.   

Our vision is for all people in the health system to be able to shape and deliver sustainable healthcare which supports our communities and our natural world; our mission is to inspire and empower people with the knowledge, skills and tools to play their part in the transformation to sustainable healthcare.  

Our Clinical Transformation Programme mainstreams environmental sustainability within clinical areas so that it is integral to the planning of health systems and the practice of healthcare professionals and provides training in sustainable healthcare and planetary health for staff in educational institutions, professional bodies and healthcare organisations. The Green Space for Health Programme works to realise the value of the NHS green estate for physical and mental health, supporting NHS sites to develop their green space for the benefit of patients, staff and communities, while improving biodiversity and combatting climate change. These programmes are supported through the work of our Core team. 

Key Responsibilities: 

Fundraising:

• Conduct research on potential funding opportunities and grant applications 

• Assist with the development and implementation of fundraising campaigns 

• Monitor and evaluate fundraising activities, providing reports and recommendations 

• Assist with online fundraising campaigns, including online donation platforms 

• Research and implement new ways of building individual giving 

• Maintain accurate records of fundraising activities and donor information. 

• Assist with the preparation of fundraising materials. 

• Stay up to date with fundraising best practices and trends 

• Any other duties as assigned by the Development Director 

• Support the wider team to build fund-raising skills 

Bid-writing: 

• Keep the team up to date on upcoming funding opportunities 

• Support teams to write bids. Provide management and frameworks to ensure deadlines are met and a high standard of writing is achieved 

• Work with the Chief Operating Officer to ensure bids are budgeted correctly 

• Complete application processes for bids 

• Ensure compliance paperwork is completed and recorded. 

Donor Management:

• Assist with donor communication and stewardship, ensuring timely and personalised acknowledgments and processing 

• Maintain and update donor databases, ensuring accuracy and confidentiality. 

• Assist with research and prospect identification. 

• Respond to donor enquiries in a professional and timely manner. 

About you 

Essential Qualifications and Skills: 

Essential:

• A track-record of successful grant applications. 

• Experience in a fundraising or administrative role within the charity sector. 

• Knowledge of fundraising principles and practices. 

• Ability to quickly assimilate technical information and translate it into plain English 

• Excellent organisational and administrative skills. 

• Strong attention to detail and accuracy. 

• Excellent communication and interpersonal skills. 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).  

• Ability to work independently and as part of a team.  

• Confidence managing donation platforms such as JustGiving, Easyfundraising etc. 

• A genuine passion for environmental sustainability 

Desirable:

• Experience with CRM databases. 

• Experience of working remotely 

• Confidence in proposing and implementing new fundraising systems 

• Experience of working in the health and/or environmental sectors or charities supporting them 

• Confidence using prospect research tools 

• Experience supporting teams to write and submit funding applications 

• Experience budgeting and costing projects/applications 

Closing date: 09:00am Thursday 1 May 2025 

The innovation team exists to find creative, insight-driven solutions to help Battersea be here for every for every dog and cat. We know that innovation can help Battersea evolve to reach new audiences, find new ways to raise income and improve our service delivery for the dogs, cats, and their owners, who need our support. 

Recently we launched our new innovation strategy which aims to focus our efforts where we can have the greatest impact. As Innovation Lead, you’ll oversee the implementation of this strategy, leading projects which span fundraising and charitable impact. You’ll identify opportunities that align with our vision, and lead the Innovation team to gather insight, ideate, create prototypes and test solutions with audiences. 

You'll liaise with stakeholders at all levels to socialise innovation principles, gain support, collaborate, and develop business cases to scale the best ideas, working closely with teams to transition successful solutions into business-as-usual.

You’ll lead a team of innovation specialists, working alongside a wider team of talented digital, marketing, brand, comms, creative and insight professionals. 

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 1st May 2025
Interview date(s): 8th – 9th May 2025 (1st round); 14th – 15th May 2025 (2nd round) (TBC)

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Communications and Events Officer

Job Description and Person Specification

Job title Communications and Events Officer

Hours 28 hours per week (can be flexible on work pattern)

Salary £27,000 FTE £21,600 actual pro rata

Location Hybrid work between home and our Vauxhall office – please read more about our approach to hybrid working in the relevant section below. Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive

Reports to Policy and Communications manager

National Voices

Making what matters to people matter in health and care

National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.

Our Vision:

People shaping their health and care.

Our Mission:

We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most.

We do this by:

· Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities.

· Finding common cause across communities and conditions by working with member charities and those they support.

· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.

The Role

The purpose of the Communication and Events Officer role is to:

• Communicate National Voices’ all relevant organisational output to members, decision makers, external influencers and media, including policy, improvement, lived experience and insight work.
• Assist the organisation to plan, develop and deliver content and logistics for our operations teams’ internal event commitments, including supporting on the Annual General Meeting, board events and staff team days etc.
• Work with voluntary sector organisations and people with the greatest health and care needs to develop National Voices’ communications positions and deliver against funded project work

The role will be a mix of communications and internal events work, with 75% of the role focused on communications.

Responsibilities

Deliver on our communications work

· Develop engaging content that conveys National Voices messages to members, external stakeholders, and media (including managing the day to day running of social media platforms) to maximise the reach and impact of the organisation’s policy messages and funded project work

· Support the Policy and Communications Manager with media relations activity by drafting media statements, liaising with journalists and other media activity as required

· Create National Voices’ membership content, including member newsletters and member blogs

· Oversee and manage process of external design of National Voices reports with designer

· Manage the comms and events calendar and work with internal and external team to schedule project releases and other events

· Support the maintenance of National Voices’ website, keeping the site up to date and coordinating input and content from National Voices staff and members.

· Coordinate the production of key publications, from liaising with partner organisations to overseeing design and production

· Communications administrative tasks including developing and maintaining press list, tracking press coverage and social media analytics data

· Support operation team’s internal comms around job postings, organisational policy changes, and office announcement.

Support the operations team internal events programme

· Work across the organisation to support our internal events programme including leading on some events. This includes support on logistics like venue booking, arranging catering and providing technical support.  

· Support the creation and development of materials for events and presentations.

· Support in the organisation of our Annual General Meeting and board events where needed.

· Work with the team to lead on staff social events.

· Provide ad hoc support to the operations team as required.

General

· Take a pro-active approach to including our members and people with lived experience in all areas of our work.

· Support the senior team in identifying potential new members and funding opportunities where possible.

· Follow processes set out to measure, monitor and communicate the impact of our work.

· Support good project, financial and data management.

· Contribute to the team’s planning activities and undertake other relevant duties as appropriate.

· Deputise for other members of the team when needed.

· Check the post when in the office and flag important notices with relevant members of staff.

· Be prepared to take part in full day events, including providing planning and support

· Be prepared to take part in events outside of core hours, when sufficient notice has been given

Person Specification

Values, attitudes and behaviours

· Passionate about National Voices’ mission and work.

· Proactive, flexible and responsive

· Comfortable working in a team, as well as under own initiative

· Calm under pressure and able to work to tight deadlines.

· Committed to reducing inequality and embracing diversity.

· Comfortable with a range of views and perspectives and keen to make connections and build relationships.

· Willing and confident to assert views, constructively challenge others and receive constructive feedback.

Skills and abilities

· Strong communication skills, both written and oral.

· Able to synthesise complex information and present it in simple and impactful ways.

· Strong organisational and project management skills, including demonstrable ability to prioritise workload and maintain quality.

· Excellent people skills, able to work collaboratively and flexibly in a small, friendly team, and communicate and collaborate with a wide range of external stakeholders at all levels

· Ability to embed clear and reliable processes amongst a team of creative and busy people

· Strong IT skills including Microsoft Office programmes, CRM systems, online conference/meeting software and other programmes where required.

· Able to work well under pressure and to tight deadlines while maintaining attention to detail.

Our approach to hybrid working

We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.

We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to-face meetings with clients and partners where this enhances the work.

We assume that this would usually not amount to more than one day per fortnight for people who work full time.

We are happy to discuss how this sits in your life. This can be agreed by your line manager.

Equality and Inclusion

As reflected in our Equality Action Plan, we are committed to being a truly diverse organisation. We want to ensure that our trustees, staff members, lived experience partners and volunteers come from a wide range of backgrounds, each bringing their own unique perspectives and experiences. We want to ensure that everyone feels heard and is fully able to participate and thrive.

We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. So we strongly encourage people from a Black, Asian or Minority Ethnic background, and people who live with health conditions or disability to apply. Our offices are fully accessible and we are an LGBT+ friendly employer. Men are currently underrepresented in our team so we would welcome applications from men and non-binary people.

We welcome applications from people who have been in contact with the criminal justice system. For some roles, you may be asked to undergo a basic or enhanced DBS check, but you will only be deemed ineligible for roles which relate to any offences on your criminal record.

We have a range of benefits in place to ensure everyone can thrive, for example:

· We are a Disability Confident employer

· We offer enhanced parental and sickness leave

· We offer flexible working wherever possible

· We provide our employees with an annual wellbeing allowance

· And much more

Application guidance

Please submit a cover letter along with a CV to apply.

Applications should be addressed to our Director of Policy and External Affairs, Sharon Brennan, and submitted through CharityJob.

Please apply by Monday the 5th May 2025

We will let you know the outcome of your application by 9th May 2025

Interviews will be held on 20th May 2025 on Teams

Please note, we will be blind shortlisting all applications, so we ask you not to include your name in your application.

If you are invited to interview, we will ask you about any reasonable adjustments you will need to be able to participate. We will share interview questions in advance of the interview. If you require any adjustments at any stage of your application, please do not hesitate to get in touch with Matthew Haslehurst Director of Finance and Operations.

Please specify any access or other requirements of which we need to be aware for the online interview.

Our client is a national charity tackling financial insecurity and its structural causes. They work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.  Prospectus are proud to be supporting this amazing organisation in the search for a Head of Information Programmes.

This role leads the planning, delivery and evaluation of the organisation's Information Programmes which through the design and promotion of effective digital tools support the improvement of people’s financial security.  Aligning the delivery and development of information services through partners, integrated programmes and the charity's established channels you will lead on implementing the strategic vision of this vital work to be digital first, while ensuring that anyone who needs support can find it at the right time and in a way that meets their needs.

An ambassador and conduit for many different areas and partners, you will continue to drive continual improvement of the information offering, from a user experience perspective.  The successful candidate will have experience of bringing together digital and user perspectives with a goal to make products easily accessible, useable and effective for clients at all levels of technical ability.

Experience of leading on user experience within a digital environment is key, and an understanding of the charity sector and the multiple audiences that are likely to use products is important. You will also hold the following:

• Experience of developing, and managing outcomes focused information programmes across digital and non-digital channels that deliver real change and benefits for large audiences of users
• Experience of developing and managing tenders for outsourcing large scale technology-driven services, creating targets and OKR’s and managing their delivering at a senior level
• Working knowledge and experience of content management systems, customer relationship management (CRM), multi-channelled operations and relevant digital information systems
• Experience of leading on cross sector partnerships
• Experience of product delivery through co-production
• Experience of managing an expenditure budget of £1.5m
• Excellent analytical skills with the ability to interpret data accurately and concisely in easily readable materials and reports

If you are interested, please apply with just your CV in the first instance (in Microsoft Word format). We are reviewing CVs on an ongoing basis, so it is highly recommended to submit your application as soon as possible.

Turn2us offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 1 days per week.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at the charity.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to the organisation from the Disclosure & Barring Service (DBS).

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application

Senior Legal Officer

We are looking for a Senior Legal Officer to support the organisation’s grant giving and contracting function.

If you want to join an impact driven organisation, improving outcomes for vulnerable children and families, then apply today!

Position: Senior Legal Officer

Location: London/hybrid

Hours: Full-time 35 hours/week (part time considered)

Salary: £53,300  per annum, plus generous benefits

Contract: 12 months fixed term contract (possible extension)

Closing Date: 18th May 2025

Interviews: Wed 28th May

The Role

Join an independent What Works Centre, funded by a core grant from central government (the Department for Education), with additional funding from other governmental departments and philanthropic bodies. We are looking for a contract manager to work within the Operations team and support the grant giving and contracting function.

Key tasks include:

• Review and consolidation of existing grant and service agreements templates, ensuring compliance.

• Prepare internal guidance on using the contract templates 

• Develop and maintain a register of agreed variations to standard T&Cs 

• Advice on due diligence processes and legal considerations for collaborations with a variety of partners (e.g. charities, research institutes, universities, local authorities, government departments etc) 

• Support project teams in putting in place agreements for new grants and services

• Supporting project teams with existing agreements

• Provide organisation wide training on standard T&Cs and managing contracts 

• Develop robust and future proof contracting processes, to ensure ongoing compliance and best practice 

• Act as a main point of contact with external legal advice providers 

• Work with the finance team to ensure disbursement of funding is compliant with agreements from our funders and the law 

About You

You will have a law (or similar) degree, with experience of contract law and contracting in a not for profit/grant making environment.

Once you click to apply, you will be redirected to the organisation’s website where you will find full details in the job pack on the Job description and benefits and Culture code.

The Organisation

This is a great place to work, where there is a  is high performing cultureand where together everyone can achieve impact that make a real difference for vulnerable children and families. Focussing on using and championing high-quality evidence, working directly with government and local leaders, the team provide practical solutions and encourage change. This is an organisation with ambitious aims and people are essential to its success. 

Some of the great benefits include:

• 30 days annual leave, plus one extra day off for your birthday paid bank holidays, up to 3 can be switched for religious observance 

• Up to five days carers’ leave, in a 12-month period, three days paid 

• Paid compassionate leave 

• Enhanced sick pay 

• Enhanced parental leave and pay 

• Pension of 6% employer and 3% employee contribution. 

• Employee Assistance Programme with 24/7 counselling, legal & information line 

• Unlimited access to 24/7 GP 

• Mental health support 

• Life cover at 4 x annual salary 

• Bike to work scheme 

The organisation’s values and celebrates diversity and are committed to providing an inclusive environment for all employees. People are at the heart of what it does, and it’s vital that the workforce reflects the diversity of stakeholders and the wider society in the UK. We actively seek candidates from diverse backgrounds and communities and offer excellent salaries, learning and development opportunities and a great office location situated in the heart of St James’. The team work in a hybrid and flexible way and recognises the importance of a good work-life balance.

You may have experience in other areas such Legal Officer, Legal Counsel, Senior Legal Officer, Senior Legal Counsel, Lawyer, Solicitor, Contract Lawyer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are looking for an enthusiastic individual with a can-do attitude to join our Fundraising & Engagement Team and help raise vital funds for children with cancer. You don’t need previous fundraising experience—just strong organisational skills, creativity, a talent for building relationships, and a genuine passion for making a difference and raising money for charitable causes. 

In this varied role, you’ll support the planning and delivery of fundraising events, care for our amazing supporters, and assist with individual, community, and corporate fundraising activities. You’ll gain hands-on experience across multiple fundraising areas, playing a key role in ensuring the smooth delivery of the team’s work through excellent administrative and project support. 

This is a hugely rewarding opportunity for someone looking to take their first step into the charity or fundraising sector, or to build on existing experience. If you’re ready to learn, grow, and be part of something meaningful—we’d love to hear from you! 

Who are we looking for? 

To succeed in this role, you will need to be passionate about fundraising and demonstrate key qualities that will help you thrive in a dynamic and supportive environment.

The ideal candidate will have:

• A keen interest in fundraising with a willingness to learn and develop as a professional fundraiser (and if the opportunity arose, a willingness to study for a Level 3 Fundraising Apprenticeship over 13 months)

• Strong communication skills, both written and verbal, and the ability to provide excellent supporter care and build relationships. 

• A positive, enthusiastic and results-driven attitude with the ability to work on your own initiative or as part of a team. 

• IT literacy with knowledge of Microsoft packages.

See our Recruitment Pack for the full role description and specification and for more information about the charity.

Location: Home-based, ideally located in London or within a short commutable distance. Regular travel to the London office is a key requirement of the role, with occasional national travel also expected. 

Interviews: 20 May 2025 (London Office)

Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.  

Promoting equality and diversity: We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation.