Service Manager Jobs in Westminster, Greater London

Are you passionate about making a positive impact on people’s lives? Do you thrive on providing empathetic and meaningful support to those facing challenges? If yes, come join the team!

About the role:

Floating Support Workers in the Westminster Service will be part of a large, dynamic team providing an effective and empowering service to vulnerable clients across a variety of tenures.

You will be responsible for delivering person-centred, psychologically informed support to a range of individuals, with varying needs, to enable them to sustain their tenancy, enhance their wellbeing, build resilience, and achieve their goals and aspirations. The work you undertake will really make a difference to people’s lives.

All work undertaken will be in line with planned support, making sure that clients are actively involved and that the support offered is full and holistic.

The Westminster Floating Support Service is funded by the Westminster Council to provide flexible housing related support in order to enable Clients to continue to live independently within their own home, regardless of tenure type. The service is delivered in a manner that is respectful of service user’s racial, cultural and/or religious backgrounds and respects individual dignity. The support provision operates as part of an overall network of support and care for clients working closely with other professionals involved in the support and care of the individual.

All staff are provided with continuous learning opportunities and SHP provide a comprehensive inhouse training programme.

About you:

• Understanding of how to support clients to carry out tasks such as budgeting, calculating benefit entitlements and understanding rent arrears and housing options.
• Experience of working in a client-centred support service working with vulnerable people presenting significant levels of need and risk, with an ability to devise and deliver on action plans through high quality risk management and needs assessment.
• A demonstrable level of experience and/or understanding of the range of approaches appropriate to working with issues such as substance use, mental and physical ill health, dual diagnosis, challenging behaviour, risk of homelessness, offending, antisocial behaviour, social isolation, domestic violence, gang-related issues, young parents, leaving care and learning disabilities.
• Able to evidence experience of delivering on the principles underlying a quality service, which is client-focused and with a proven ability to empower clients.
• The ability to be self-motivating and manage time effectively, prioritising different areas of work according to need to ensure deadlines are met while maintaining work of a high standard.
• The ability to use a computer to input data accurately, to communicate effectively through emails and to produce good quality minutes of meetings, client notes, letters and reports.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 14th July at midnight

Interview Date: w/c Monday 22nd July 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed and are IIP Silver accredited.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high impact education programme which include practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping 52,000 young people each year at its 41 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years. 

We are seeking a talented Interim Assistant Director of Programmes and Delivery, fully committed to our widening participation cause, to join the Senior Leadership Team for 8 months.

In your role, you will ensure that our centres are working effectively, that the high quality of programme delivery to young people is maintained across the network, and that targets are monitored and met. And of course, you will need to  have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions. 

As a member of our Senior Leadership Team you will also play an active and key role driving forward the broader objectives of the charity including its growth plans. As a charity with social mobility as its core objective, IntoUniversity is wholly  committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative.

The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We  therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social  backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates,  male candidates and candidates with a disability as they are currently under-represented within IntoUniversity. 

Contract
This is an interim role from September 2024 to May 2025. This role can be either full-time or part-time (0.8 FTE) -  responsibilities will be adjusted proportionally for part-time candidates. 

Start date
September 2024 (or as otherwise agreed)

Working hours
09:00 to 17:30, Monday to Friday.

We are a delivery organisation providing frontline educational services for young people. The role will be based at one of our centres. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our central operations team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member) with 1 day from home.

Location
The role could be based in one of the following offices, with regular travel: Bradford, Birmingham, Bristol, Clacton, Great Yarmouth, Hull, Kirkby, Leeds, Leicester, London, Manchester, Norwich, Nottingham, Weston-super-Mare.

Salary

• £52,000 from September 2024.
• Plus additional London contribution of £2,600 for London-based candidates. 
• (Pro rata for part-time candidate).

Annual leave

• 36 days (33 days leave inc. bank & public holidays + 3 closure days, two in December and one in July) 
• + up to 5 days additional length of service entitlement  (one day per year of service, up to 5) 

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm 
• Employee Assistance Programme including access to medical and legal support
• Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

Specialist Caseworker Families

Location: London / Agile working
Contract: permanent, subject to funding
Hours: 32 hours over a 4 day week
Starting salary: £27,445 rising to £33,220

As Safer London enters a dynamic new stage of development looking at the next phase of its organisational strategy, we have an exciting opportunity for a motivated and experienced individual to join our dedicated team of practitioners. We are currently seeking a Specialist Caseworker Families to work alongside parents or carers whose children have been exposed to or are at risk of exploitation or violence.

About you:

Do you have the expertise and knowledge to support families of young Londoners who have been impacted by violence and exploitation? Do you have an understanding and curiosity about the diverse experiences and challenges young Londoners and their families face? Are you committed to social justice, equity, and inclusion? Are you resilient? If yes, then you could be who we are looking for.

About us:

Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families, and peers in the places where they spend their time, we can create a safer London not just for them but for everyone.

About the role:

In this impactful role, you will cultivate strong trusting relationships with parents and carers, offering personalised support on a one-to-one basis. Your responsibilities will encompass a diverse range of direct support and advocacy, with a focus on safeguarding and the wellbeing of parents and carers whose children are affected by violence and exploitation.

What we offer:

Safer London continually reviews its pay and offers a competitive benefits package to all employees, including the following benefits:

- 4-day/32-hour work week. Since April 1st, 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay
- Agile working: flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces)
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment
- New modern offices
- A contributory Pension Scheme
- Enhanced family leave
- Reduced caseloads compared to statutory services
- Interest-free Season Ticket Loans
- Cycle to Work Scheme
- Free access to a confidential 24/7 helpline service with a specialist range of support and information
- Death in Service Benefit
- Opportunities to develop and progress your career, including an extensive programme of learning courses
- Initial Annual Leave allowance of 28 days’ holiday, rising to 30 days after 3 years and 33 days after 5 years, plus bank holidays and other statutory holidays; part time employees receive a pro rata entitlement. From April 1st, the annual leave benefit will be pro rata in line with a 32-hour working week

Additional Information:

Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidate.

We encourage people from all sections of our community to apply for jobs with us. We particularly welcome disabled, male and LGBTQIA+ applicants because these communities are currently under-represented in our workforce. We know that to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.

Sound good? Here’s how to apply:

To apply for this role, complete the online Webrecruit application form which can also be accessed via the Safer London website or for further information about this role and working for Safer London, please refer to the Job Pack.

Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.

As an agile working organisation, shortlisting will take place on a rolling basis and the closing date is subject to change at any time.

As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete the online application form, please find our contact information in the attached Job Pack.

We look forward to hearing from you.

Please note that we don’t accept CVs.

Safer London is not a sponsoring organisation for foreign nationals, and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

Harris Hill is recruiting for an International Finance Manager for this UK & International Charity

• International Charity experience is required.
• The ideal candidate will be a Fully Qualified Accountant, but Part Qualified Accountants are welcome if you have international charity experience.

International Finance Manager

• Full time – 5 days a week, 35 hours per week
• 100% remote, UK only.
• Salary £40,000pa

• Reporting to: Director of Finance & Corporate Resources

Job Purpose

The International Finance Manager works closely with the Director of Finance & Corporate Resources to oversee financial management of the UK Charity and its international subsidiaries.

This role holds specific financial management responsibilities which include:

• The development, implementation and ongoing oversight of financial policies, practices, processes and systems.
• The production of the budget and quarterly management accounts, the management of the external audit and production of consolidated year end statutory accounts.
• Relationship management with banks, HMRC and outsourced financial services providers; providing comprehensive finance support to members, staff, budget-holders and the Leadership Team (LT) on budgeting and reporting.
• Supporting the Director of Finance & Corporate Resources in providing comprehensive financial analysis and reporting to the Board, Finance & HR Committee and LT.
• Undertake the financial due diligence review of new and existing members in accordance with Charities Framework.
• There is an expectation that regardless of time zone the job holder will need to work flexibly to support work with colleagues in different time zones including occasional work outside normal working hours. (8.00am – 6.00pm)

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Third Solutions are excited to be working in partnership with Pact to recruit a Partnerships Engagement Manager (Corporates).

Pact is a pioneering national charity that supports prisoners, people with convictions, and their children and families, providing caring and life changing services at every stage of the criminal justice process in court, in prison, on release, and in the community.

The role will be split 70% New Business and 30% Account Management. To excel in the role you will need to be tenacious and resilient, you will be joining a collaborative and supportive team and you will have the opportunity to really shape and develop the role.

The role is hybrid with one or two days in the London office.

The Role
Manage and lead a strong pipeline; identifying, researching, prospecting and cultivating potential corporate support.

Provide high standard of account management that supports continued commitment and growth c10-14 current partners

organise and run corporate engagement activities.

Contribute to the management and leadership of the fundraising team and the wider management team as a creative and proactive colleague.

The Candidate
Track record of securing new high value partnerships

Experience of managing and developing partnerships with flair and creativity

Demonstrable experience of building strong relationships with external and internal stakeholders

Strong communication and interpersonal skills with the ability to clearly convey concepts and inspire others through written & verbal channels.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Are you a highly experienced and qualified International Finance Manager to join its growing international charity who changes children's lives through locally lead action?

In this key role, you will work closely with the Director of Finance & Corporate Resources to manage the financial functions of the organisation and its international subsidiary in New Zealand. This is a varied and challenging position offering the opportunity to play a significant part in the continued growth and success.

Your Benefits will include:

• 30 days per year plus 6 days for Christmas/New Year closure (pro rata for part time staff).
• Length of service award of 1 extra day per full year of service up to a maximum of 5 additional days.
• Flexible working including a range of working patterns e.g. condensed hours, split working days
• Life assurance
• Reimbursement for eye tests and glasses
• Global Employee Assistance Programme
• Enhanced maternity and paternity pay (depending on location)
• Study leave - 10 days per year (pro rata for part time staff)
• Contribution to co-working space - 75% of costs, up to a maximum GBP £100 per month (pro rata for part time staff)
• Support towards internet costs - up to 75% of the cost (pro rata for part time staff)
• Support towards office set up - up to GBP £75 for an office chair and GBP £150 for a desk (permanent staff only)
• Provision of IT equipment as required

Your International Finance Manager Day to day will include:

• Overseeing the implementation and ongoing review of financial policies, practices, processes, and systems.
• Leading the production of budgets, quarterly management accounts, and consolidated year-end statutory accounts.
• Managing relationships with banks, HMRC, and outsourced financial service providers.
• Providing comprehensive financial support to staff and budget holders on budgeting and reporting.
• Supporting the Director of Finance & Corporate Resources in financial analysis and reporting to the Board and other stakeholders.
• Overseeing the financial and management accounting for Family New Zealand.
• Conducting financial due diligence reviews of new and existing members.
• Managing the external audit process and ensuring compliance with relevant accounting standards.
• Supporting the development and management of grant proposals and restricted fund projects.

Your International Skill, Experience & Qualifications will include:

• Qualified accountant (ACCA, CIMA, ACA, or CA).
• At least 3 years of post-qualification experience.
• Experience leading across the finance function or multiple aspects of it.
• Experience of control systems, processes, and charity accounting regulations.
• Proven track record of leading the external audit process and preparing annual accounts.
• Experience of working in a charity, with donor funding, and foreign currency transactions.

Applications for this role will close on 7^th July, on 10^th July you will be invited to complete an application form, interviews and test will be 16^th and 17^th July should your application been successful. Please forward your CV to [email protected] without delay.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

EDI Manager (External)

UK-Wide

£41,738 per annum (pro rata for part time hours)

 (Ref: SUS4279)

From 22.5 – 37.5 hours per week – happy to talk flexible working

Contract – 1 year Maternity cover

Base: Home based, with option of hybrid working.

About the role

We have a new and exciting opportunity to work with us as an Equity, Diversity and Inclusion (EDI) Manager (External) to provide continuity while our EDI Strategy Lead is on maternity leave. Reporting to the Executive Director, Impact and working with key stakeholders and colleagues across the whole organisation, you will help ensure alignment between our external For Everyone Strategic Framework and our new organisational strategy. As a charity for everyone, this framework outlines our approach to embedding equity, diversity and inclusion internally within our organisation and externally in our delivery work.

As the EDI Manager (External) you will be supporting the Senior Leadership Team to deliver core actions from the For Everyone External Action Plan. You will also be responsible for reporting and evaluating progress on the implementation of the For Everyone External Action Plan.

You will be overseeing the consistent implementation of Sustrans Approaches, a new document that sets out the services that Sustrans offers, with a particular focus on inclusive design and delivery. As part of this, you will be providing guidance, training and bespoke support to colleagues, so that they feel confident and competent in inclusive design principles and practice.

Ensuring quality and timely execution, you will be managing specific EDI work projects and change initiatives, as outlined in the External Action Plan and/or Sustrans Approaches. This includes coordinating colleagues across UK-wide teams to share knowledge, resources and good practice on embedding equity, diversity and inclusion across our external projects.

This role will be home-based, with the option of hybrid working. Occasional travel to our hubs across the UK will be required as necessary to undertake projects on behalf of Sustrans.

About you

You should share our passion for making active travel more equitable and inclusive.

You should have previous experience of managing and implementing EDI related initiatives in engagement, infrastructure and/or urban planning projects, including supporting colleagues to embed EDI in their work.

You will be skilled in inclusive design principles in the delivery of engagement, infrastructure and/or urban planning projects, including training others to apply inclusive design principles in project delivery. 

You should have successful project management experience, with excellent time management and organisational skills. You will also be accustomed to multitasking to tight deadlines.

You will demonstrate a strong ability to interpret, analyse and present qualitative and quantitative data and use it to evaluate the impact of projects or initiatives.

As an excellent communicator, you will have the ability to build relationships with ease across a wide range of people.

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. 

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 30 June 2024
• Interviews will take place in via MS Teams on the 11th or 12th of July 2024

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle. 

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. 

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. 

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.

As a senior youth worker you will be part of the team at Carney’s community, involved in the running of the youth boxing sessions, youth club and bike workshop. The post will start before the lead youth worker is on maternity leave to allow you time to get to know the team, the young people and for effective handover when you will be given responsibility for overseeing the youth club and bike workshop sessions and work in partnership with the head coach to run the youth boxing sessions. You will also manage a small team of sessional youth workers. You don’t need any particular experience in boxing or bike maintenance, but we are looking for people with experience of working with and supporting young people aged 11-18.

We have the option of working between 3 and 5 days a week, but you will be required to work Monday, Wednesday and Thursday between 12.30pm and 8.30pm when our sessions run.

Working for a small , resident led , community organisation your role will be to develop and deliver a range of projects and activities for local residents . You will have experience of similar work in a community setting and be responsible for managing an existing portfolio of projects and staff . You will work to develop partnerships with a range of local organisations , both statutory and voluntary , with a view to deleloping new projects and representing resident's interests . You will also undertake some fundraising and deputise for the Chief Executive as required.

The Talent Set are delighted to be working with an excellent animal charity to find their Creative Services Lead. This role is a 12-month FTC.

The charity offers a flexible working environment, with options to work remotely or hybrid from either their London or Godmanchester office.

The creative services lead is an instrumental role in our Brand and Marketing team, working with colleagues across the organisation to deliver best in class, inclusive creative work, championing efficiency and collaboration. They will ensure the timely delivery of strategic brand and marketing projects, which will have the biggest impact in supporting the charity to achieve our vision of a world where all pets are well cared for in loving homes for life. They are responsible for reviewing briefs, scheduling and resourcing effectively, developing forecasting tools for allocating creative resource, and ensuring the correct technical skillset is assigned to each project.

Key Responsibilities:

· Ensure all stages of projects from conception to completion are managed and met according to the brief, budget, resource and deadline deliverables.

· Provide guidance to executive leadership team on the sequencing, alignment and governance of multiple organisational wide projects optimising budget, time and resources.

· Support teams to refine briefs as needed, review against the charities priorities and objectives.

· Work closely with creative and content, marketing, comms and digital teams to book the relevant resource (internal and external) and skillsets to deliver against each brief.

· Work with existing systems to log projects, project history, manage schedules and client expectations, including ensuring all work is approved by the brand and creative content manager.

· Monitor resource and projects across teams, conduct cost/benefit analysis and share regular reports with senior leaders on key team metrics with actionable recommendations for future projects.

· Make recommendations and implement changes to ways of working to improve efficiency and creative output.

· Work across multiple projects, ensuring all parties are informed of progress and challenges.

· Build relationships with stakeholders in order to understand their requirements and use this effectively to plan multiple work-streams and projects, balancing creative needs and Woodgreen’s objectives.

· Provide leadership to teams, sharing skills and expertise and identify and implement opportunities for upskilling.

· Manage spend across all external suppliers, ensuring cost efficiency and value for money, regularly reporting on budgets and forecasting.

· Manage the print production process, including writing print specs, sourcing competitive quotes, managing a roster of suppliers and keeping abreast of the latest print technologies.

Person Specification:

· Extensive proven experience of project and account management.

· Substantial experience of working in a team that works across multichannel projects varying in size and scale.

· Significant experience working in a creative or brand-based environment.

· Substantial experience of the creative process from start to finish.

· Substantial experience of managing external relationships specifically with agencies, freelancers and production companies.

· Advanced knowledge of all marketing channels, both on and offline.

· Ability to manage multiple project deliverables and competing priorities.

· Managing projects from exploring the full potential of each brief through the creative process to completion including post project evaluation.

· Communicate matters of logistics and scheduling to all stakeholders clearly, ensuring all areas of remit/responsibility are understood and agreed.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Salary: £28,216 pa plus £5,023 London weighting

Location: Hybrid working, with travel to our London Office required once per week

Contract: Permanent

Hours: 37.5 per week

Closing date: Monday 1st July at 11:30pm

Do you have proven administrative experience plus a genuine interest in building a career in the Human resources field? Then join Shelter as a HR Services Administrator and you could soon be playing a pivotal role at the heart of our HR Delivery team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Shelter’s HR Delivery team is part of a Strategic Enablement directorate that brings together core support functions such as HR Delivery, Finance, Tech & Data, Governance, Planning and Property. Our role is to partner, support and advise over 1,300 staff on employee relations issues. We also manage restructures and transfers, employee engagement, reward and recognition, staff development and resourcing and payroll processes and ensure effective HR policies and procedures are developed and evaluated.

About the role

As an HR Services Administrator we’ll rely on you to help the team to deliver a great customer service experience and provide administrative support on HR and Payroll matters to internal and external customers alike. You’ll be a key member of the team that’s the first point of contact with HR via our HR enquiries service desk and phoneline, supports employee lifecycle administration and works closely with the payroll team to ensure delivery against key payroll timescales. Answering queries and signposting to the right answers, keeping our Intranet HR Hub up to date with our policies, completing any contracts and other activity associated with changes as notified by Line Managers and processing data within our HR Information System (we use Access PeopleXD) – all are aspects of this interesting and varied role.

About you

Already with some relevant experience (ideally HR, but we’ll consider other administrative experience too) you have a real commitment to continuous professional development and want to develop your skills and knowledge within the HR area. You’re also motivated to deliver excellence in what you do within a team of like-minded colleagues who are dedicated to providing a timely and excellent people first focused service. Highly organised, with meticulous attention to detail, you have what it takes to manage different workstreams in a fast-paced environment, often with conflicting priorities. Last but not least, you have good office IT skills, including a good working knowledge of Word, Excel and PowerPoint.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Please note that any applications submitted without a supporting statement will not be considered

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Job Title: Supporter Care Manager

Reporting to: Director of Fundraising

Hours of work: 37.5 hours per week

Salary: £35,000 per annum

Closing Date: 12 July 2024

Location: Royal Trinity Hospice, Clapham (Hybrid)

About Compton

Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.

Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.

Vacancy

Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.

The role of Supporter Care Manager is a vital role in our delivery of fundraising services to our client and is a new role created by splitting our current Database & Supporter Care Manager role into two separate roles. This role will focus on the quality of our donor journey, associated communications and the accuracy of our reporting in conjunction with our client’s Finance team. 

The Supporter Care Manager will ensure that all processes for recording and thanking donations is accurate, timely and meets regulatory and reporting requirements, whilst providing a friendly and supportive donor experience. Assessing current processes, identifying, and implementing improvements in collaboration with the Database Manager will be a key focus. The successful applicant will have a passion for leading a team to deliver excellent supporter care and donor communications whilst working with and supporting the wider Fundraising team to deliver results for our client and their beneficiaries.  

The successful candidate will be expected to:

• Manage the Supporter Care Officers and several Fundraising Volunteers - providing mentoring and training and completing performance and development reviews.
• Deliver excellent supporter care to our client’s donors and supporters and reporting to the wider Fundraising team.
• Ensure that the best donor experience and journey is in place across all income lines.
• Work closely with the Database Manager to identify and implement process improvements and where possible system automations. 
• Ensure that individual processes are mapped out and that clear instructions and training are in place to mentor and support the Supporter Care team.
• Provide timely and accurate reporting to the Director of Fundraising.
• Collaborate with the wider Fundraising management team to provide advice and support in the implementation of new fundraising campaigns and events.
• Work as part of the wider Fundraising team providing support and participating in other duties where required.
• Work in a hybrid model of some days in the office and others from home.

Required experience, knowledge, skills and characteristics:

• Experience of delivering excellent supporter care or customer care in a charitable or commercial setting. 
• Good working knowledge of the Raisers Edge database and donor record management and an expert understanding in the input and recording of all donor data – particularly consent and gift aid information.
• Experience of managing a team to deliver excellent supporter or customer care. 
• Good knowledge of GDPR and other data protection regulations governing interactions with donors and the recording and use of information.
• Good understanding of the administrative processes required to log and successfully claim Gift Aid on individual gifts.
• Strong organisation and evaluation skills and ability to prioritise workflow and resources.
• Desire to exceed expectations and deliver the best supporter experience and journey.

Desired experience, knowledge, skills and characteristics:

• Experience of training and mentoring others to ensure the best donor experience.
• Automation of imports from various fundraising platforms.
• Experience of mapping donor journey and fundraising logistics processes.
• An understanding of Direct Mail processes and logistics.
• A good knowledge of fundraising reporting requirements, including Charity Commission and Gambling Commission returns.

Company benefits

• Annual leave 25 days plus bank holidays
• Non-contributory life assurance scheme
• Standard Life pension scheme with Company contributions starting at 3%
• Employee Assistance Programme - offering free 24/7 support & counselling and advice

Premier League Stadium Fund Technical Manager (Midlands and East of England)

£37,000 - £45,000 per annum (dependent on relevant experience and skills) plus generous benefits

The role will be home-based, but geographically will be required to cover clubs and leagues based in the Midlands and the East of England.

Regular travel to clubs’ stadiums will be required, as well as occasional travel to our office at Wembley Stadium in London.

We currently have a vacancy in the Premier League Stadium Fund for a Technical Manager to support the Stadium Accreditation Programme and to support the assessment of applications to  the Premier League Stadium Fund.

About the Premier League Stadium Fund

The Premier League Stadium Fund is fully funded by the Premier League and is delivered and administered by the Football Foundation. It provides financial support to clubs throughout the football pyramid. As well as continuing to fund ground-grading requirements, the Premier League Stadium Fund includes a Club Development Fund to help clubs grow and enhance sustainability.

The Premier League Stadium Fund awards capital grants to clubs to support improvement of their stadium facilities for players, supporters and officials. Funding is available to clubs who play in Steps 1 to 6 of the National League System, Tiers 1 to 4 of the Women’s Football Pyramid and clubs promoted into the English Football League.

About the Football Foundation

Over the last 22 years, the Foundation has awarded more than 23,000 grants to deliver outstanding grassroots facilities across England worth more than £877 million. This year, the Foundation will be investing more money than ever into facilities across England and is committed to improving the experience of playing football for everyone. 

The Foundation’s goal is to unlock the power of pitches ensuring everyone has a great place to play regardless of gender, race, disability or place. 

The role

Working as part of a team of Technical Managers, you will support our Stadium Accreditation Programme and will lead on the technical/construction aspects of Premier League Stadium Fund grant projects.

Stadium Accreditation

You will support the Stadium Accreditation Programme by helping establish new ways of working following the initial assessment of approximately 1,000 stadiums across England and Wales. You will have responsibility for a set of leagues and clubs across the Midlands and the East of England and you will work with them to ensure their compliance while also delivering against the objectives outlined within the new Premier League Stadium Fund Facilities Strategy.

Grant Management

You will also be responsible for the scrutiny of the technical and construction aspects of Premier League Stadium Fund grant applications and ensuring the successful completion of new and improved stadium facilities. As part of this process, you will provide professional advice and guidance to applicants to assist with the development of capital projects, within the National League System (NLS) and Women’s Football Pyramid (WFP).

You will work with clubs to ensure that solutions can be found to address the findings of the Stadium Accreditation Programme, and will then carry out a technical assessment of any grant applications made by those clubs. Following the allocation of any funding, you will help to oversee the construction process to ensure that the build is completed to programme.

What are we looking for?

You’ll need a construction-related degree or professional qualification (for example RICS, CIOB, RIBA or equivalent), or the equivalent experience in a construction management or technical role. You’ll have expertise in construction processes, and experience of delivering facilities from inception to completion. Experience in sports facility construction is desirable but not essential.

You must also have great people skills and the ability to inspire and engage people at all levels, from clients and suppliers to volunteers, whilst also being confident in dealing with conflict and challenging situations. You’ll have strong organisational skills and a keen attention to detail with the ability to analyse complex situations and make tough decisions. You’ll be flexible and open to new ways of doing things, including new technologies, so that the Premier League Stadium Fund and the Stadium Accreditation programme continue to improve.

Most of all we want someone who reflects who we are as an organisation. We refer to our values as our four corners:

• Fair Players – open and inclusive in our approach
• Star Performers – trusted to deliver
• United Team Player – collaborative and easy to work with
• Passionate Supporters – flexible and willing

(Please note you must hold a current and valid driving licence, have access to a vehicle that complies with road traffic law, is in a safe and roadworthy condition, and is fit for purpose.)

For more details about the role and full person specification, please download the recruitment pack.

What can we offer you?

The salary band for this role is £37,000 - £45,000 per annum, dependent on relevant skills and experience.

You will start on 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), collective bonus scheme, free health care provision, a monthly gym subsidy, interest-free season ticket loan, death in service benefit and access to selected match tickets

We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.

Equality and Diversity Commitment

The Football Foundation is committed to, and values the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.

Should you need any adjustments to the recruitment process, at either application or interview stage, please email us.

How do I apply?

To apply, please click the button below to email the following to us:

• CV
• Cover letter - please highlight briefly and clearly how your skills, abilities and experience equip you for the role, together with your reasons for applying.

The closing date for applications is 23:59 on Sunday 21 July2024.

Interviews are currently scheduled for 29 and 30 July 2024.

Due to the volume of applications received for most roles, the Foundation only contacts candidates if they are shortlisted for interview. If you do not hear from us within two weeks of the closing date, you should assume your application has not been successful.

Please note that you must be eligible to work in the UK to apply.

Leading international development grant assurance specialists seek experienced French speaking audit professional for exciting management opportunities. 

Responsibilities
• Travelling internationally to a wide range of locations, on a regular basis, conducting audits or special assignments; working with, and supporting NGOs, public sector organisations & institutional donors such as the UN.
• Demonstrate a detailed knowledge of public sector audit issues and techniques and provide guidance to other team members based on previous experience;
• Demonstrate a detailed understanding of public sector structures and the legal and contractual frameworks in which the assignments are performed and provide guidance to other team members based on previous experience;
• Demonstrate a detailed understanding of International Standards on Auditing (ISAs) and provide guidance to other team members based on previous experience;
• Be involved in the assignment process from planning to finalisation;
Prepare a tailored plan for large or complex assignments based on an understanding of the terms of reference;
• Lead assignment fieldwork teams including locally based staff for large or complex assignments;
• Demonstrate the ability to identify the findings on an assignment and write them up in a detailed, precise and clear way in the assignment report;
• Lead opening meetings and present the audit findings at closing meetings;
• Conduct assignments in a sceptical but constructive manner;
• Draft a report for each assignment on a timely basis;
• Be responsible for completing the audit programme and audit file;
• Be aware of assignment deadlines and work with the team to ensure deadlines are met;
• Monitor the time spent on assignments against budget and discuss with the Manager if budget overruns are anticipated;
• Prepare proposals for specific assignments within a framework contract
• Contribute to drafting tenders;
• Identify potential opportunities for obtaining new work. Take action to follow up such
opportunities with a manager/partner;
• Develop internal contacts and demonstrate an awareness of the services offered by other
departments in the firm;

Internal development 
• Provide on the job training and guidance to more junior team members throughout the
assignment process;
• Contribute to office-based training sessions including development of training material;
• Conduct induction training for new staff members;
• Do job appraisals for more junior team members;
• Check that the staff planner is kept up to date for each assignment;
 

Please note, if you are not a fluent French speaker similar opportunities may be availabe - so please apply.