Service Manager Jobs in Westminster, Greater London

Care Navigator / Peer Support Worker

Salary:£27,527 - £30,831 pa + 6% pension

Hours: 36 hours per week

Based at:Community Venues and Whittington Health

Contract: Fixed term until 31 March 2025, with possible extension

Closing date: 12 Midday, Monday 15 July 2024

Interviews: Week commencing 22 July 2024

The Bridge Renewal Trust, working in partnership with the NHS, are delivering an exciting programme, working with our Enhanced Health Management of People with Long Term Conditions (LTCs) initiative. This is a fantastic opportunity to identify, manage and support adults at risk of developing or living with LTCs in Haringey’s more deprived neighbourhoods through effective Care Navigation and peer support, and additional signposting to community-based services.

As a Care Navigator/ Peer Support Worker, you will work as part of a multidisciplinary team (MDT) led by Whittington Health, to provide assessments, with a particular focus on congestive heart failure (CHF) and cardiovascular disease (CVD). Your role will involve supporting people to adopt healthier lifestyles, enabling them to better manage their long-term conditions and mitigate the impact of these.

A key aspect of this role is directing patients to appropriate services including activities that may help to promote their health, wellbeing and independence across the voluntary and community sector.

Are you a passionate and dynamic individual with excellent organisational and interpersonal skills; can you work in a multi-disciplinary team, working closely with NHS colleagues and other healthcare professionals, the public and voluntary sector?

This is a unique opportunity to join a progressive organisation where we value and reward the performance of our staff. 

To apply, please email your CV with contact details of two referees, a supporting statement demonstrating how you meet the requirements set out in the Person Specification and completed equal opportunities monitoring form.

For a full job description, please visit the Bridge Renewal Trust website.

Company registration No: 06949568, Registered Charity No: 1131941

Full time, permanent appointment

Based in Vauxhall, London with hybrid flexible working arrangements

Salary range for Social Worker: £32,743 to £40,019 per annum. Senior Social Worker: £37,780 to £46,175 per annum

Plus £3,299 per annum location allowance

Are you a skilled and dedicated social worker eager to apply your expertise and experience to a new role? Could you become a vital part of the supportive and collaborative team at one of the UK’s most successful adoption charities, rated outstanding by Ofsted since 2014?

At Parents And Children Together (PACT) we are genuinely passionate about helping families thrive. We believe that every child deserves a loving and supportive home and we are committed to providing the highest quality services to help make that a reality.

We have been at the forefront of adoption services for more than 60 years, working with local authorities across the country. We offer a flexible and innovative work environment, and we are proud of our three successive outstanding ratings with Ofsted.

We support children and families from diverse backgrounds. With access to our specialist therapeutic support services, we are proud to provide excellent lifetime support for our families’ adoption journeys.

Our adoption teams focus on assessing prospective adopters who can consider early permanence and/or adopting a wide range of children of all ages, sibling groups of two or more children, children from diverse ethnicities and children who may have physical or learning disabilities. 

With your social work experience with children and families, you will manage all aspects of work with our valued applicants from the early stages of recruitment, information sharing meetings, assessment, preparation and training, through to successful placement and post placement support up to the making of the adoption order.

Ideally, you will have previous experience of completing Prospective Adopter’s Reports, or similar reports such as Form Fs, and/or experience in family finding activity for children requiring permanence.

or further information and details on how to apply, please visit our website, where you will also find contact details for an informal discussion about the role or for a visit to meet a member of the management team. 

Closing date:  9am, Monday 29th July 2024

Interview date: Wednesday 7th August 2024

We look forward to hearing from you!

PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds.  We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities.  We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries.  These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) check, overseas police check where applicable and references covering a minimum 5 year period.  All opportunities are based in the UK.

Role: Poppy Appeal Manager – SE London

Location: Hybrid, Haig House, Southwark

Contract Type: Permanent, Full Time

Hours: 35 Hours, Monday to Friday

Salary: £32,910 to £36,072 per annum (Inclusive of London Supplement)

Are you looking to ensure the success of this unique initiative for the Royal British Legion as a  Poppy Appeal Manager?

As the Poppy Appeal Manager in South East London, your main role is to achieve income, expenditure, and contribution targets, ensuring the success of the appeal. Collaborating with the Regional Poppy Appeal Manager, you will create and manage an income and expenditure budget, providing monthly commentary. Your responsibilities include to coordinating local supporters, partners, and volunteers, building relationships to maximise fundraising potential.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Relationship management plays a crucial role, where you'll oversee a portfolio of regional corporate partnerships and collaborate with internal departments to achieve collective goals. Effective communication skills are key, enabling you to engage with supporters and stakeholders, ensuring a positive experience for everyone involved.

A distinctive aspect of this role lies in the unique Poppy Appeal activity. Beyond managing relationships and budgets, you'll recruit and induct new Poppy Appeal Organisers, ensuring they have the tools and resources for success. Planning and coordinating the Poppy Appeal launch, including PR and media activities, contribute to the appeal's overall impact.

Your role also involves representing Royal British Legion locally, engaging in outreach activities, and providing updates to key stakeholders. Flexibility is essential, as some evenings, weekends, and overnight stays may be required. The successful candidate will embody the values of the Royal British Legion, demonstrating empathy with its mission and objectives.

The ideal candidate will possess commercial knowledge, financial management skills, and experience in supporter relationship management. Strong planning, organizational, and IT skills are necessary, as is the ability to assess the commercial implications of decisions. The role demands a team player who can engage with diverse client groups, showcasing effective communication skills both in writing and verbally.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be expected to travel regularly in the course of your work including regularly round South East London. You will be contracted to our London Hub, Haig House, where you will be expected to work a minimum of 2 days per week – when not travelling. Please be aware a full UK driving licence is required for this role.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 17th July 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Join us as the Group Social Value Manager at LHCPG, where you'll play a pivotal role in shaping and delivering our social impact strategy. Working closely with various teams, you'll integrate social value principles into our products and services, fostering innovation and partnerships to drive positive change across Great Britain.

What You'll Be Doing: 

• Lead the integration of social value priorities into LHCPG's products and services.
• Establish LHCPG as a leading authority in social value, internally and externally.
• Build and nurture a network for innovation in social value approaches.
• Stay abreast of social value trends, best practices, and regulations.
• Align LHCPG's social value strategy with our mission, vision, and external influences.
• Support clients and suppliers to deliver their social impact priorities.
• Develop and implement social value measuring approaches and standards that enable social value data and information to be collected and recorded, across LHCPG’s operational activities. 
• Support the delivery and impact reporting of the Community Benefit Fund.
• Provide guidance and training on social value principles and practices.
• Produce annual social value reports and coordinate impact case studies.

What You Need: 

• Ideally, a relevant degree or professional qualification in CSR or social impact.
• Expertise in social value measurement frameworks used in the public sector.
• Understanding of technology's role in driving social innovation.
• Experience in managing complex projects and influencing outcomes with stakeholders.
• Familiarity with ESG frameworks and their application.
• Strong IT literacy, including proficiency in PowerPoint, Word, and Excel.
• Excellent organisational, interpersonal, and communication skills.
• Ability to work with confidential information and meet strict deadlines.
• Positive, supportive attitude with a collaborative and flexible approach.
• Previous experience in a social value role or not-for-profit organisation is desirable.

What You Get: 

• Basic salary on POC starting at £62,886 
• A non-contractual and discretionary annual bonus scheme is in place based on the achievement of personal and company targets. 
• Local Government Pension Scheme (Defined Benefit). 
• 34 days holiday plus bank holidays. 
• 36-hour week. 
• Personal training and development plan. 
• Cycle to work scheme. 
• Employee Discounts. 

If you're passionate about driving positive social change and have the skills and experience we're looking for, apply quickly to join our team at LHCPG. We look forward to hearing from you! 

Please note that we reserve the right to close this job posting before the application deadline if a suitable candidate is identified. 

Key responsibilities  

It is a hugely exciting time to be working in the online safety field. New regulation created by the Online Safety Act is set to significantly increase companies’ duties to keep users safe, especially children. At the same time, the online issues which families are contending with continue to evolve at pace: from mis- and dis-information in the age of generative AI, to increasing volumes of misogynistic online abuse, and data and privacy risks to name just a few.

There is cross-party consensus on the importance of tackling these issues, and a real appetite for practical, evidence-led solutions.

Against this backdrop, and ahead of a new government, Internet Matters is recruiting a Policy Manager to help ensure that our voice is heard in these conversations, advocating for the interests of children and families to be put first. This wide-ranging role will include:

• Delivering policy projects on particular issues or themes (e.g. reports, briefings, roundtable events) – and supporting projects from other teams which have policy components. The successful candidate will author external-facing outputs, with support from the wider team.

• Stakeholder engagement, public affairs and influencing – maintaining and developing a network of contacts across Government, Parliament, regulators, the third sector and industry. Identifying opportunities to push forward our agenda with key decision-makers, including through active participation in meetings and events.

• Reactive policy work – e.g. monitoring the policy landscape, writing blogs, producing briefings, responding to consultations. 

• Supporting the successful running of our Expert Advisory Panel and Vulnerable Users Working Group, e.g. though producing minutes of discussions, diarising meetings, sourcing speakers, compiling agendas, etc. 

• Contributing your ideas to team discussions about the overarching strategy for our policy and research work.

About you 

The successful candidate will have professional experience of working in policy, public affairs, or a closely related field. Knowledge of online safety/tech policy would be beneficial, but is not a requirement.

You may have worked for another charity/not-for-profit, a trade association, in government or in Parliament. You are excited by the opportunities of working in a small organisation, where everyone lends a hand to deliver key priorities, and where you can contribute very actively to our wider thinking and strategy.

Sometimes your work may focus on one or two of the key responsibilities listed above more than the others, in line with organisational need and external developments. We are therefore looking for someone who is comfortable with embracing all aspects of the job, with support, even though you may well have a preference for (or greater experience in) certain aspects of it. We are particularly keen to hear from candidates who have experience of public affairs and influencing work, given that external outreach is likely to be a significant focus for us in the year ahead, but please do still apply if your experience lies more elsewhere (e.g. writing reports).

Skills, knowledge and experience  

Essential 

• Professional experience of working in policy, public affairs, or a closely related field. 

• Knowledge of the policymaking process and how it can be influenced, e.g. through Parliament.

• Excellent analytical skills – ability to read and dissect complex information. 

• Experience of producing high quality written outputs at speed, including reports, briefings and blogs.

• Ability to collaborate effectively with internal and external stakeholders. 

• Project management experience. 

• A flexible and proactive outlook. 

Desirable 

• Experience of working in online safety and/or technology policy. 

• Experience presenting and sharing policy and research in a range of settings, including at external meetings and events, tailoring messages to different audiences. 

Please note that the postholder may be required to attend occasional evening events or meetings.

All applicants must have legal authorisation to work in the UK.

What else you should know 

We offer all employees: 

• 28 days holiday per annum plus all UK Bank Holidays. 

• Extra holiday with length of service up to a maximum of 31 days. 

• Hybrid working – split between our office in Central London and home working 

• Option to take two volunteering days each year. 

• Quarterly team events. 

• Season ticket loan scheme. 

The deadline for applications is 23.59 on Tuesday 9 July. 

In this role you will become our lead on two vital areas of work, to ensure exceptional employability and careers support for some of the most marginalised young people with barriers to employment.

You will:

• Lead our Alternative Provision programme - ‘Inspire to Work’, in partnership with Woodbridge Park Education Service (Hounslow Pupil Referral Unit), providing Year 11 students with meaningful employer engagement, workplace experiences, one-day-a-week supported internships and transition support.
• Develop and deliver our SEND services, resources, delivery and tools to ensure very high standards and impactful delivering for young people. You can read more about our SEND services here.

This position will play a fundamental role in Spark!’s growth and future success, enabling us to expand our reach and deepen our impact for young people who will most benefit from our support.

To succeed in this role you will have the passion, skills and experience required to work directly with neurodiverse young people and those within Alternative Provisions. You will thrive in a fast-paced working environment, able to work independently and as part of a supportive integrated team. You will have a lot of energy, alongside a motivation to have a significant impact on the lives of young people.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re looking for a digital product manager at Breast Cancer Now to oversee the development, delivery and ongoing maintenance of a wide range of digital products. You’ll be working on large-scale projects alongside agencies and stakeholders across the organisation. 

You’ll be responsible for delivering innovative projects which support the development of Breast Cancer Now’s digital offering, creating roadmaps and using insights to understand user needs. 

This role is a 24-month fixed term contract. 

About you

You’ll have excellent product management skills and understanding of Agile methodologies and experience of end-to-end product delivery. 

You’ll use your organisational skills to manage projects and be used to working as a point of contact with stakeholders and accepting internal briefs. You’ll also have experience working with digital agencies from bug fixes to ensuring successful delivery of projects. 

You’ll have experience of user experience led design and optimising digital products based on user needs. You’ll be adept at making decisions based on research and analysis. 

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in either our Cardiff, Glasgow, London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.   

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment Team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9.00am on Wednesday 3 July 2024

Interview date Wednesday 10 and Thursday 11 July 2024

Freedom from Torture is the Winner of the Overall Award for Excellence and the top prize for Campaigns and Advocacy at the 2023 Charity Awards.

We have an exciting opportunity for an experienced database professional to support our fundraising insight and growth through leading our data and insight programme for income generation.

Would you like to join our award-winning organisation?

About the role

We are recruiting a pivotal new role in our Supporter Fundraising and Engagement Team at Freedom from Torture. The Senior Data & Insight Manager will be a huge asset to our Fundraising and Comms Directorate leading on the management of all fundraising data and delivering analytics to influence investment decisions and support engagement and income growth.

We are looking for a proactive individual to take our data team to the next level, bringing together the management of our data and CRM (ALMs and Engaging Networks predominantly), data protection and compliance, insight and reporting, testing strategies and innovation and our data transformation project.

With the support of our data services agency and line managing a Data Officer, the right candidate will have full authority delivering the data needs of the department and wider Fundraising & Communications directorate, including digital fundraising and Philanthropy & Partnerships. They will offer solutions and recommendations drawing on their personal experience, the experience gained through their peer networks and the opportunities they've seen from technical advances in the sector and beyond.

Last year we developed a KPI generator using Power BI to produce a live reporting tool. On completion it will create an invaluable easy access platform for fundraising team members to view their key performance metrics. This year we have started a Data Transformation project reviewing processes across our Fundraising & Comms and Finance teams. If appointed you have the opportunity to shape both projects, leading on implementation and systems change and ensuring we put in place a data infrastructure that will serve us well into the future.

We are looking for an experienced data and insights practitioner who understands the needs of a fundraising team with a diverse portfolio. The successful candidate will demonstrate the technical know-how, ability to analyse data and spot trends and manage multiple stakeholder relationships.

We are a lively, friendly, ambitious team who are passionate about supporting survivors of torture and campaigning for a fairer asylum system. If you are excited about chance to lead our data and insights function and want to be part of a team creating real change, please get in touch.

About you

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).

Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.

Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £45,133 - £52,354.

To view the full job description please visit our website.

Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory ?standard DBS disclosure, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early if we receive a high volume of applications.

No agencies please.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 50,000 members, 300 staff and an annual turnover of more than £12m.

It's an exciting time our growing organisation as we implement our new Student Life Strategy. In 2023 we received a multi-million-pound investment to enhance student life at UCL. The financial backing from our parent university is recognition of the transformative effect that extra and co-curricular experiences have on students at UCL – helping them develop skills, build networks, reduce loneliness and isolation, grow in confidence, and make the most of their time at a world leading institution.

We are looking for a Sports Development Manager who will be responsible for developing and supporting TeamUCL (a sporting community of 75 student sports clubs) and managing the Sports Development team at the Students' Union. 

Do you have a good understanding of the UK sport and Higher Education sport sectors? Do you have experience working within in a sports development setting? If so, we would love to hear from you!

Business in the Community was formed in 1982, and with His Majesty King Charles III as our Royal Founding Patron, we are the largest and longest-established membership organisation dedicated to responsible business,

We want the UK to lead the world in responsible business.

We work with members to continually improve their responsible business practice, leveraging their collective impact for the benefit of communities. We grow the responsible business movement and collectively create a greater impact focused on:

• Developing a skilled and inclusive workforce.
• Ensuring work is good for everyone.
• Innovating to sustain and regenerate the planet.
• Building thriving communities.

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We are currently recruiting a Race Campaign Manager with project management experience and subject matter expertise to work in the Advisory and Member Services directorate.  This role will support the Race Campaign Director to develop and maintain relationships with key stakeholders and drive the campaign to achieve its goals.

The role will involve (but is not limited to):

• Being responsible for creating, organising and project managing business facing campaigns, tools and content to achieve tangible outcomes, impact and value for members.
• Providing expertise for the campaign area through maintaining excellent current awareness, understanding and strong networks
• Being the first point of contact for BITC Membership Relationship Managers on the campaign topics.
• Facilitating and managing working groups, action-learning groups, and or steering groups linked to the campaign, developing knowledge and engagement with key stakeholders.

The successful candidate will have:

• A deep understanding of how change can be achieved through campaigning.
• Experience of working collaboratively with various internal stakeholders and working on cross-divisional initiatives.
• Excellent written and verbal communication skills as this role is responsible for creating partnership prospect documents, proposal documents and content for fundraising bids as well as representing and ‘speaking’ for the campaign on a variety of platforms.

The full job description and person specification is attached.

This role closes Sunday 30 June at midnight.

Interviews will take place week commencing 8th July.

Business in the Community are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and we are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.

We are a Race at Work Charter signatory and, alongside 1000 other Charter signatories, taking actions to encourage and support ethnic minority representation in recruitment, selection, and career progression as well as being committed to improve the working lives of our disabled and neurodiverse colleagues.  We are also a real living wage employer.

Position: Clinical Manager

Duration: Flexible hours averaging 15 hours per week, permanent

Location: Kingston upon Thames

Salary: £25 per hour (£50K per annum, pro rata)

Do you want to make a positive difference to the health and wellbeing of women?  Kingston Women’s Centre (KWC) is looking for a qualified and experienced female Clinical Manager to join our team of dedicated professionals. You must a have a BA or MA in counselling or psychotherapy with post qualification experience and also be accredited either through the BACP or UKCP.

KWC is a highly regarded and well-established charity providing counselling and therapy within a safe and caring environment for women of all backgrounds in and around Kingston upon Thames.

This pivotal role encompasses Counsellor and Supervisor recruitment, placement and co-ordination, client referrals, acting as Safeguarding Lead and overseeing the evaluation and development of the counselling service in conjunction with the Administration team and Board of Trustees.

The Clinical Manager will have experience of managing and supervising Counsellors in training and acting as Safeguarding Lead as well as managing and monitoring Supervisors. She will engage with people at all levels including the Admin and Clinical staff and Board of Trustees.

This key position is exceptional in its variety of opportunities and responsibilities; you will have the advantage of being able to work flexible hours as well as having the benefit of being supported by a Clinical Administrator. 

An added benefit is the opportunity to rent a room at low cost within the building for the counselling of private clients, should the successful applicant be currently working part time in private practice.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work. 

Hours:        40 hours per week, five days over a flexible seven-day rota

Location:    Ground Floor Shop Premises, 22/24 Parkway Camden Town, London NW1 7AA

About the role

As Assistant Shop Manager, you will play a key role in managing everyday operations to deliver an outstanding customer experience. You will be involved in volunteer recruitment and management as well as processing donations, engaging with the community, and delivering the highest standard of customer service through your team. You will work towards ambitious targets, including leading on creative initiatives to drive sales and community engagement maximising the impact on our mission to end homelessness.

This is a fantastic opportunity to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.

This is a permanent role. You will be primarily based in one shop within London Zones 1-2; location will be agreed at the time of a job offer. You may also be required to travel to other shops within London on a short-term basis.

About you

To be successful in this role you will have retail experience at a supervisory level alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be keen to build your people management skills including working with Crisis members. You will be committed to Crisis’s values and mission to end homelessness.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

You may have experience in: assistant shop manager, assistant store manager, shop supervisor, store supervisor, charity shop manager, retail manager, charity retail

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave, incrementally increasing to 31 days after 4 years. 
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Thursday 4 July 2024 (at 23:59) 

Interviews will be held Monday 15 July 2024 location TBC

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Prospectus is delighted to be partnering with the Charities Aid Foundation as they look to recruit a Private Client Manager. Registered as a dual charity in the UK and the US, CAF works closely with citizens across the world to maximise their financial efficiency when giving to their preferred charities.  
       
They are now looking to welcome on board a Private Client Manager to manage a portfolio of high net worth individuals, building strong relationships and educating clients on the work their charity partners are doing. This is an excellent opportunity for candidates looking to break into the charity sector by managing donors and charities across the world. Familiarity with, and experience in, the charity sector is desired but not essential.  
       
Reporting to the Senior Private Client Manager, you will primarily be responsible for the account management of major gift donors seeking assistance in their philanthropic endeavours. When developing new business, you will explain and sell the charitable services to individuals, grantees and business leaders against sales objectives, which are financial, activity and behavioural based. The Private Client Manager will also be responsible for updating the Board and management committee on business development progress and account management highlights.   
       
This is a fantastic opportunity to network with major donors and both domestic and international charities, provide excellent customer care, and learn extensively about the beyond profit sector.    
       
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Rhiannon Mehta.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

Purpose of role

To manage the annual programme of the PPA psychoanalytic psychotherapy qualifying training and the Advanced Clinical Course. To promote and grow the trainings. To manage the budget and collect and report on performance management data. To track all trainees’ progress, to ensure the smooth running of all elements of the teaching provision and to liaise and work in collaboration with the PPA training committee (TC), curriculum committee (CC), selection committee (SC) and post graduate committee (PGC).

Accountable to

The post will be line managed by the office manager will be accountable to and work in close collaboration with the committees of the PPA.

Key responsibilities

1) To oversee and manage the delivery of the annual programme of the PPA trainings in collaboration with the TC and PGC.

a) Booking clinical, theory and group seminar leaders in collaboration with TC and PGC.

b) In liaison with the Director of Marketing, Communications and Engagement place adverts for supervisors, teachers, and group leaders as appropriate.

c) Ensure that trainees and TC have an up-to-date list of Training Analysts, Training Supervisors and Approved Therapists

d) Room booking for all aspects of the programme.

e) Annual review, update and production of handbooks and all written materials for course.

f) Collaboration with the library to track reading list production.

g) To be the first point of contact in cases of emergency.

h) To collect, collate and report on trainee feedback.

2) To oversee the annual trainee selection for the trainings.

a) To be the first point of contact for potential applicants, giving out appropriate information about the trainings and passing appropriate inquiries onto the training advisors.

b) To liaise with interviewers and arrange trainee selection interviews.

c) To attend selection week/day process.

d) Collate information on the number of applicants and successful candidates and report to TC.

3) To support the TC in the monitoring and management of trainees’ progress throughout their training.

a) To record which tutors have been assigned to trainees in collaboration with training committee.

b) To receive monthly updates from training tutors, collate and report to TC as required.

c) To manage collection and evaluation of all feedback from trainees and seminar leaders and send as appropriate to the training committee.

d) To find readers and markers for final clinical papers and arrange dates for reading ins.

4) To promote and grow the trainings.

a) In collaboration with the Director of Marketing, Comms & Engagement to develop and implement a marketing plan for PPA trainings.

b) To work with the Events Officer to promote the trainings at bpf open days.

c) To liaise with the PPA newsletter editor to ensure the production and circulation of the newsletter and to communicate with the Membership Officer about any PPA items for the bpf newsletter.

d) Ensure consistent messaging about PPA trainings across internal and external communications.

e) To have oversight of the cycle of reaccreditation with the BPC.

5) To ensure effective administrative and financial management of PPA trainings.

a) To take lead on ensuring all communication with trainees is up to date including collection of fees, sending out handbooks, curriculums, all training materials, and dates.

b) To work with the Director of Corporate Services to oversee and maintain budgetary control of both trainings.

c) To work with the Director of Corporate Services to provide management reporting data.

d) To collect and report on data collection of protected characteristics.

e) To provide budget updates to the training committee.

f) To recommend and implement improvements to PPA training admin systems and processes.

g) To manage all payments from trainees and to teaching staff.

6) To work with all PPA committees to maintain the functioning and growth of the PPA association.

a) To attend TC meetings, PGC meetings, bpf Heads of Trainings meetings and any other meetings to ensure the smooth running of the committees and clear communication between committee members.

b) Organise and oversee the termly PPA reading group and other social events in collaboration with the Events Officer.

c) Encourage and grow PPA members’ events in collaboration with the Membership and Engagement Officer.

7) General

a) Any other activities deemed appropriate by the CEO and Office Manager.

b) Supporting office colleagues with other trainings when necessary.

c) Working collaboratively with the whole bpf staff to ensure the smooth running of all bpf training and membership activities.

d) Being part of the office duty system.

e) Adhere to bpf policies and procedures.

This job description is intended as a guide and is not an exhaustive list of the duties and responsibilities of this role. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed.

This job description and person specification may be subject to review from time to time in conjunction with the postholder.

Person specification

Qualifications

Good level of general education.

Experience

· Significant experience in an administration role, preferably in a client/customer-facing role, and ideally in a training, education, or membership environment.

· Knowledge of higher education or professional healthcare training, in relation to psychotherapy or counselling desirable.

· Experience of managing budgets desirable but not essential.

· Knowledge of financial and invoicing procedures desirable but not essential.

Knowledge, skills and abilities

· Excellent verbal and written communication skills, including the ability to compose communications to a wide range of professionals, and to take accurate minutes.

· Good general computer literacy including competency in Microsoft Office, databases, Zoom and Microsoft Teams, and the ability to be self-supporting.

· Able to understand the complexities of working in a membership organisation.

· Excellent organisational and time management skills.

· Able to work independently and be proactively as well as able to exercise judgement about when to draw on colleagues’ expertise and ask for assistance.

· Methodical with good attention to detail.

· Able to use initiative and continue to think under pressure when faced with sensitive interactions.

· Ability and commitment to maintain strict confidentiality.