Service Manager Jobs in Watford, Hertfordshire

Commercial Property Manager | 6-month FTC | £55,000 - £65,000 + benefits. London

For a large commercially focused charity in London, we're recruiting a Property and Asset Manager for a 6-month contract to manage the performance of their property assets portfolio and ensure the delivery of a high-quality service to all users. The portfolio is a mix of commercial freehold, leasehold and managed service sites in the UK and some internationally. The Property and Asset Manager will report to the Director of Commercial Operations and will lead the management of freehold and leasehold commitments and develop both short-term and long-term property strategies.

Main Duties:

• Manage the performance of the property assets and ensure a high-quality of service delivery for a mix of around 40 properties across its portfolio of commercial freehold, leasehold and managed services sits in the UK and internationally
• Establish KPIs for properties across the portfolio
• Contribute to a strategic review of rental income
• Establish a clear reporting process for the documentation and budget planning for management and forecasting of property commitments
• Creation of a policy and review schedule for the capabilities of property assets between corporate sites and training sites
• Carbon management and ESG best practices
• Management of business rates and the application of charity rules
• Management of negotiation with landlords, agents, and local authorities

Person Specification:

• Technical knowledge of building construction methods and materials, building defects, and building design
• Working knowledge of commercial premises statutory regulations
• Health and Safety legislation and the ability to apply legal requirements in the workplace
• Project management skills to manage Repairs and Planned Maintenance programmes
• Strong stakeholder management experience, in particular with Local Authorities, Board members, and Residents groups
• Ability to manage, monitor and plan financial resources, data and controls

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Digital Fundraising and Marketing Manager

Location: Hybrid/ London Head Office and remote
Hours: Full time, 5 days a week needed – 34.5 hours per week
Contract: Permanent
Salary: Circa £40,000 (dependent on experience)

Do you get excited by digital fundraising and marketing, and have the skills and experience to give us that leading edge? If so, this is a great new challenge for you! In this role, we would be looking to you to maximise income generation and support for SPANA, as you develop and deliver work that will shape and grow SPANA’s online presence as the charity pursue its transformative mission.

The opportunity

The Society for the Protection of Animals Abroad (SPANA) is the charity for the working animals of the world. Since 1923, working through a series of global projects and partnerships across 23 low-income countries, SPANA has supported the welfare of working donkeys, horses, camels, oxen and other working animals in communities that depend on them for water, transport, agriculture, and their very survival.

Your key responsibilities include:

• Digital Programme management
• Develop, implement and optimise innovative multi-channel digital strategies that drive online visibility and performance on platforms such as web, e-mail, organic social and paid media.
• Develop, implement and optimise effective digital campaigns to target audiences to meet fundraising KPIs, enhance brand awareness and drive new leads.
• Create compelling digital content – including e-mail campaigns, landing pages, social media posts and paid media ads – ensuring assets are tailored to respective channels and target audiences.
• Implement SEO strategies to improve online visibility and drive organic growth. Ensure all digital content is SEO optimised and complies with brand guidelines.
• Manage external web agencies and oversee the development and maintenance of the SPANA website.
• Work collaboratively with the Digital Engagement Manager to build and maintain an integrated digital activity calendar, house style and overarching digital strategy.
• Lead the charge in shaping SPANA’s online presence and driving strategic online growth.
• Programme support and administration
• Work with colleagues to ensure digital activities comply with all aspects of fundraising and data regulation, including in relation to marketing preferences and GDPR.
• Provide advice and support to colleagues across SPANA on making digital activities as efficient and effective as possible in achieving strategic objectives.
• Work with the Head Marketing & Digital to set and manage annual digital budgets.
• Provide support for digital team colleagues during absences.
• Provide social media monitoring and out of hours cover where necessary.
• Stay informed of upcoming trends and developments within the field of digital marketing and make recommendations accordingly.

In return, SPANA can offer:

• 26 days annual leave, plus bank holidays. Further leave will accrue after two years of service up to a maximum of 30 days.
• Company pension scheme (SPANA will contribute 10% of salary, if you contribute 5% of salary)
• Hybrid working with London Head Office (Borough High Street) attendance subject to business need - on average approx. 1 day a month (travel expenses not included)
• Health Cash Plan with Medicash which includes access to virtual GP appointments and a member’s discount portal.
• Group Life Insurance scheme, which provides coverage at 3x your annual salary.
• Group Income Protection scheme, designed to provide income if illness or injury prevents you from working for a period of time.
• Enhanced Employee Assistance Programme including face-to-face counselling.
• Paid Volunteer Day
• A career path that can grow with the organisation.

Next steps:

If you can demonstrate the relevant skills and experience, and have the right to work in the UK, and would like to be considered for this role, please apply with your CV, together with a covering letter, outlining why you feel you would be suitable for this position.
Prompt response is encouraged as applications will be reviewed as and when received.
This position will close once a suitable candidate is identified.

You may also have experience in the following: Fundraising Manager, Fundraising Lead, Senior Fundraising Officer, Communications Manager, Communications Lead, Fundraising and Events Manager, Marketing Manager, Digital Fundraising SEO manageretc

REF-216 990

Permanent 

37 hours per week over 7 days, to include Sunday.

£23,436.25 per annum with annual progression up to £23,696.84

We offer many enhanced benefits including:

• 28 days holiday a year, plus Bank Holidays  
• Stakeholder pension scheme with matching contributions up to 8%
• Free confidential counselling service: available to all staff and volunteers
• Opportunity for all managers to join our Bespoke Management Development Programme - Compass

Full details about our benefits can be found on our website. 

Location: St Albans, Hertfordshire.

The Children’s Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We’re there for children, every step of the way. 

We are looking for an Assistant Shop Manager to work alongside the Shop Manager in our St Albans Shop. Are you self motivated with strong interpersonal skills and thrive on challenges and opportunities that come with assisting in the running of a shop? Can you assist the Shop Manager in driving sales and profits and able to work closely with staff and Volunteers to ensure we deliver the best level of customer service.

We are looking for someone who loves working with people and has the ability to lead in the absence of the Shop Manager, inspire and empower people around them. We are looking for someone who is friendly and positive in their approach and can instill an energy to those around them. Have you got a creative ability that you can bring to the role?

 You will make a real difference to young people in England by helping to raise vital funds needed to support our frontline work.  

It is important that you have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.

If you have what it takes to work hard but have some fun along the way, and support your Shop Manager to be the best, then this is the place for you!

Every day we’re changing the lives of children in this country for the better – and with your help, tomorrow we can be there for even more.

We look forward to receiving your application.

The Children’s Society is committed to Safer Recruitment and as such a range of pre-employment checks will be conducted in line with recommendations made by the Bichard Enquiry, and current best practice. To include a basic DBS check, these will be required before employment can commence.

This vacancy closes at midnight on Tuesday 5th November 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Tuesday 22nd October. 

Interviews will be held on a date to be confirmed. 

The Badur Foundation is an independent foundation supporting grassroots charities and social enterprises.  The Foundation works across four countries (UK, Hungary, Malta, Laos) and focuses on tackling poverty, inequality, and environmental challenges.  In each country, our support is adapted to take account of the local context.  Our projects are diverse and current projects include protecting, restoring, and regenerating nature in Malta and a project to increase access to nature for children with disabilities.

This is a newly created Finance Manager role where you will be responsible for the daily operations of the charity to ensure that all aspects of the finance function operate successfully. You will support both internal and external stakeholders with finance-related matters and will have direct exposure to working with the board.

Key Responsibilities:

• Preparation of accurate and timely monthly management accounts
• Cash monitoring and reporting
• Prepare/assist with the preparation of financial statement and supporting schedules
• Preparation of quarterly sales invoices
• Oversight of bill payments
• Process and post-nominal ledger month-end journals
• Provide finance support to the wider team
• Provide finance support to the facilities manager in all aspects of managing the office building
• Managing the service charge account for the office building
• Running the monthly payroll including liaising with payroll providers
• Preparation of VAT returns
• Assisting with the preparation of the finance update for the quarterly board meeting
• Act as a point of contact with banks, service providers, and suppliers
• When required liaise with the external auditors, ensuring that timescales are communicated and agreed, and the auditors’ requirements are met to ensure timely completion of their work

Skill set required

• Qualified Accountant CA/ACA/ACCA/CIMA or qualified by experience
• Strong management accounting and bookkeeping experience
• Experience working in a similar role, ideally within a small company environment
• Self-starter who works proactively and independently
• Good organisational skills and ability to plan and prioritise work
• IT literate with strong Excel skills
• Experience using accounting software, QuickBooks advantageous
• Interest in or experience of working in the charity sector

This is a part-time role of 30 hours per week with flexibility to work these hours across either 4 days or 5 shorter days.  The office is located in Goodge Street, London and there will be the expectation to be in the office approximately 22 days per week.

Please note all applications will be sent to our recruitment agency partner, JasperRose.  Please get in touch with JasperRose if you require further information.

SCIE Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

The role:

A great opportunity for you to join our small friendly team and make a real difference to people’s lives by:

· Developing and Implementing strategy, leading our work to improve local policy and practice to ensure our local improvement programme provides value to clients.

· Playing a pivotal role in providing operational and strategic leadership in the management of SCIE.

· Generating and sustaining income for SCIE’s local improvement activity in line with annual income targets and the business plan, developing, testing and positioning new products to create a sustainable income pipeline.

· Leading our portfolio of local improvement projects, managing our strategic partnerships with councils and Government departments.

• Managing the senior practice development consultants, supporting and nurturing the team, ensuring the team adopt good practice and approaches to continuously improve the practice development management functions within SCIE.

What we are looking for:

· Ability to think and act strategically and demonstrate a record of successful delivery in social care or a related field

· Senior Management Experience with a good understanding of different organisational structures, governance arrangements and strategic decision making in local government, health, social care, education and voluntary and community sector organisations and the challenges facing these organisations.

· Experience of leading consultancy and change projects in local government, health, social care, and voluntary and community sector organisations

· Experience of growing income, developing and sustaining commercial opportunities and products in a competitive environment.

· Experience of leading teams

What we offer in return.

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service. . Benefits of working for SCIE can be found here Work for the Social Care Institute for Excellence - SCIE 

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact 

Deputy Programme Manager (POMH)
£34,932 -£38,440 pa plus excellent benefits
London (including flexible working)
Permanent and Fixed-term contracts 

Based within the College Centre for Quality Improvement, the Prescribing Observatory for Mental Health (POMH) supports specialist mental health services across the UK to improve the safety and effectiveness of their prescribing practice. We run audit-based quality improvement programmes on specific topics within mental prescribing, providing services with customised reports that benchmark their performance against evidenced-based standards.

You will have a keen interest in data analytics and quality improvement in patient care. Experience of using SPSS or similar software for statistical and data analysis is essential. You will have experience of project management, audit and/or research. You will also have an exceptional eye for detail and have excellent organisational, report writing and communication skills.

Responsibilities include overseeing project plans, supervising staff in data cleaning and analysis of large datasets, production of national reports to deadline, assisting with the design of data collection tools, liaising with healthcare professionals, and organising events (e.g. webinars).

You will be required to undertake a Disclosure Barring Service check.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work life balance.

We welcome applications from all sections of the Community.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.

Closing date: 30 October 2024.
Interviews: 11 November 2024.

The Development Manager (Individual Giving) will focus on increasing donations from individual supporters. Working closely with the Head of Development and CEO, you'll be responsible for growing donation schemes for individual supporters, stewarding major donors, delivering public fundraising appeals and promoting opportunities for supporters to make gifts in wills.

We look to recruit a candidate excited to take responsibility for their own area of work as part of a small team. We will consider strong applicants with previous experience in fundraising / development or transferable skills and knowledge from customer-facing roles in other sectors.

This is a full time permanent position with a minimum of 3 days based on site.  We are open to flexible working arrangements including part time working and compressed hours.

TO APPLY please send your CV and a cover letter of no more that 2 sides detailing how you meet the requirements below. 

Interviews are expected to take place on 13th and 14th November. Please state in your cover letter if you are unable to interview on these dates

Key duties

1. Manage and develop relationships with a portfolio of individual supporters
2. Plan and deliver a year-round programme of supporter events encouraging donors to engage with our work
3. Implement supporter stewardship systems with the aim of retaining and increasing support
4. Assist with the planning and delivery of annual individual giving campaigns 
5. Process and acknowledge donations and Gift Aid claims on CRM system (Spektrix)
6. Support with researching and drafting briefing documents for prospect and supporter meetings
7. Develop strong internal relationships to help promote the work of the Development team
8. Represent the organisation at fundraising sector events

Essential

• Experience of organising events to engage or steward supporters, clients or customers
• Proven track record of successfully managing a portfolio of supporter relationships or customer accounts
• Experience of delivereing supporter or customer journeys leading to increased support and engagement
• Strong organisational and planning skills
• Ability to analyse customer feedback
• Strong interpersonal, written and verbal communication skills

This is not an exhaustive list. Please see the JOB PACK for full details

Our commitment to equality and diversity

We are committed to providing equality of opportunity and encourage job applications from people of all backgrounds. We strive to build a diverse and inclusive workforce that is representative of our community and helps us to deliver more for our visitors. We particularly encourage applications from candidates from ethnic minority backgrounds and candidates with disabilities.

Harris Hill are delighted to be partnering with a renowned children's disability charity in their search for a High Value Relationship Manager.

As High Value Relationship Manager, you will work closely with the High Value Lead to develop robust plans for account management and new business across your portfolio. You will drive targeted asks, focused on opportunities of 5- and 6-figure to support the strategic goals and objectives of the organisation. You will provide first-class customer service, ensuring the high-value supporters feel connected, recognised and valued; producing high-quality bespoke reports and updates to effectively demonstrate the impact of their funding. In collaboration with the wider team, you will develop compelling multi-year cases for support and support the testing of new approaches (e.g. multi-agency bids, new trusts). You will also proactively and creatively identify high-value opportunities and manage them through from start to finish.

To be considered for this role, you will need:

• A demonstrable track record securing funding from trusts, foundations and/or statutory and institutional funders
• Excellent knowledge of the high value funder landscape
• Proven ability of achieving high level income targets, including a significant number of 5-figure asks and repeat funding from a range of donors and funders
• A clear communicator and confident networker; highly articulate, able to tailor their tone and style to different audiences

If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill on [email protected] or call him on 020 7820 7332.

Salary: £36,000 - £40,000
Permanent, Full-time
Location: London with hybrid working

Deadline - Applications are being reviewed on a rolling basis, so please send your CV to Dominic ASAP.

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We know how much difference a Health Play Specialist can make to children who are 
seriously ill and for a lot of hospitals and community healthcare settings these roles can fall by 
the wayside when budgets are critically tight. Our pilot Starlight Health Play Specialist project 
has now demonstrated the positive impact of play staff for babies, children and families. 
We’ve already learned so much and are designing an impact assessment tool with the 
practitioners. Although the setup of the project is done, there is lots of learning still to do and 
the manager of this work will facilitate and maximise this learning. 
Starlight Health Play Specialists not only create the time, space and opportunity for children to 
play, whether that’s for preparation for procedures, management of anxiety, entertainment 
during long periods of boredom or aiding recovery. They carry out on-the-ground research, 
measure impact of activities, sharing their learning with us and help us to really understand 
what makes a brilliant Health Play Specialist and develop standards and training.They are 
beacons of good practice, championing and protecting play in healthcare – and that is where 
you, our new Play Specialist Programme Manager, come in.

Please note that role will involve regular travel across the North East region and occasional travel across the UK. 

We are seeking a Training & Engagement Manager to work across our portfolio of programmes, particularly focusing on Education in the North East of England and our Parental Engagement Programme. You will be creative, adaptable and proactive, with the ability to work remotely, autonomously and as part of a small team. The ideal candidate will have a strong understanding of the education sector and awareness of parental engagement, including looked after children services, as well as excellent interpersonal skills, and a commitment to supporting families and young people. 

Main Role & Responsibilities

As our Training & Engagement Manager, Parents & Education, you will be an active member of our programmes team and will work across our portfolio of programmes, with particular focus on the education and parental engagement programmes.

You will have responsibility for stakeholder engagement, developing relationships and promoting Ygam training in the North-East of England (Education) and nationally (Parents). You will recruit suitable delegates to workshops, working closely with a range of stakeholders from schools, youth organisations, children’s services to parents and carers.

You will also provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events. You will work with organisations to collate case studies and evidence, supporting the programme's achievements and our overall impact.

Finance Manager and Company Secretary

Salary: £50,000 per year FTE (pro rata)
6-Months Fixed Term Contract
Part-time (3 days per week)
Remote (home-based) with flexibility to be based anywhere in the UK
 

Are you an experienced Finance Manager with a passion for the charity sector?

Charity People are delighted to be working with a small but impactful charity that focuses on advocating for sustainable food systems, promoting responsible land use, and supporting the vitality of rural areas. They bring together diverse voices to shape policy and drive change that benefits both people and the environment.

We are looking for a Finance Manager and Company Secretary to manage all financial operations and ensure compliance with legal, financial, and regulatory obligations for this charity. You will play a critical role in supporting our mission and work closely with the Senior Leadership Team, Trustees, and Board members. This is a fantastic opportunity to work with a national charity that influences positive change.

Key Responsibilities:

• Prepare and monitor the charity's financial budgets and cash flow forecasts in collaboration with the CEO and project leads.
• Deliver monthly management accounts on time and work with management to ensure financial oversight.
• Present quarterly financial reports to the Audit & Risk Committee and attend Board meetings.
• Manage outsourced bookkeeping, accountancy, and payroll administration, ensuring the accuracy of financial records using Xero.
• Work with the charity's external accountant to prepare statutory annual accounts.
• Assist in drafting the Annual Report and liaise with auditors to ensure a smooth audit process.
• Ensure financial policies and controls are in place and act on feedback from auditors to improve processes.
• Monitor and update the charity's risk register and ensure compliance with legal, accounting, tax, and charity regulations.
• Fulfil Company Secretary duties, ensuring statutory accounts are filed with Companies House and the Charity Commission on time.

Essential Requirements:

• Recognised accountancy qualification (e.g., ACA, ACCA, CIMA).
• Strong accounting experience, including charity statutory accounting and financial reporting.
• Proficiency in accounting software (ideally Xero), with strong Excel skills and knowledge of Microsoft Office.
• Demonstrable experience in producing management accounts, interpreting financial data for both expert and non-expert audiences.
• Experience of managing external audits and collaborating with auditors.
• Excellent organisational and project management skills, with the ability to prioritise, multitask, and meet deadlines.
• Ability to work autonomously and as part of a virtual team, with excellent self-direction and initiative.

Desirable:

• Knowledge of charity governance and compliance requirements.
• An interest in areas such as sustainability, social justice, or rural affairs.
• Experience managing external accountancy service providers.

This is an excellent opportunity for someone who is comfortable working remotely, enjoys taking on a broad range of responsibilities, and is passionate about contributing to a meaningful cause.

How to apply:
If you are interested in this opportunity and are immediately available, please send your CV as soon as possible as we are reviewing applications on an ongoing basis and are looking to interview virtually on 22nd and 23rd October.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Interim Procurement Manager
Day Rate: £500-£600 (Inside IR35)
Hybrid Working pattern: 1-2 days Office, 3-4 days Home
Sector: Public Sector - Housing Association
Location: London

Recruiting for a Procurement Manager for a Housing Association located in London. The ideal candidate should have experience in the public sector, specifically in construction, facilities management (FM), and asset management. Experience within a local authority or housing association is highly desirable. The main purpose of the role is to develop and deliver expert support in procurement and contract management to achieve value for money throughout the Housing Association.

What you'll need to succeed

• Experience of procurement in a service-orientated and commercial environment.
• Experience of adding value and additional commercial benefit through the development of constructive supplier relationships.
• Experience of managing the complete tendering process.
• Proven project / programme management experience, including the ability to manage multiple large scale projects concurrently
• Experience of implementing Service Level Agreements and Key Performance Indicators in relation to Contract Management.
• Excellent knowledge of the UK's procurement regulatory requirements and risk mitigation strategies.
• Excellent knowledge and understanding of business management principles including decision-making, negotiation, planning, budgeting and projections.
• Excellent oral and written communication and presentation skills.
  
  

What you need to do now
Please note that this is an immediate start interim role. Candidates shortlisted for this position must be available to start immediately or within a one-week notice period. If you are currently in a permanent role and seeking new opportunities, please get in touch. I will connect you with the appropriate consultant who can assist you.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

1-year fixed term contract, maternity cover

35 hours per week, minimum one day per week from office

Accountable to: Director of Operations & Membership Systems

PLEASE SUBMIT COVERING LETTER ALONGSIDE CV FOR YOUR APPLICATION.

Key Responsibilities:

Facilities and office administration

· Lead on all first aid and fire compliance duties

· Issuing and collating health and safety risk assessment forms to staff, organising fire, health & safety and first aid training as required

· First point of contact for staff re any office/building/equipment maintenance issues

· Liaise with landlord for office/building/equipment maintenance/health & safety matters

· Stationery, refreshments and printing replenishing and ordering

· Courier and postage bookings and arrangements

· Maintain a supplier contact list

· Processing, collating and reconciling credit card expenses

· Managing documents/files within the onsite storage area (crypt) and around the building

· Provide office induction to new staff, including requesting FPH/RCP passes, IT accounts, welcome pack including, IT & health & Safety induction and fire evacuation training

Events and Travel Administration

· Manage event registrations.

· Log and chase event registration RSVPs for external invites and issue joining instructions

· On the event day involvement and support including arranging set up

· Source venue space for FPH events and meetings to be held externally

· Identify and negotiate bulk accommodation for FPH events/conference

· Make travel and hotel arrangements for FPH Officers, Board members, Committee members and staff including taxi, rail, air and car.

· Identify, develop, implement and maintain administrative procedures/systems

Zoom administration

· Arrange zoom meetings and webinars as per requests, including sharing meeting details

· Log relevant meetings in the booking’s spreadsheet

· Host zoom meetings and provide support as required 

Membership Programme

· To provide administrative support to the membership team when required

· Assist with incoming membership queries/request

Workforce Programme (Revalidation & CPD) 

1. To support and administer the Faculty’s statutory duties relating to the revalidation of public health specialists including:

· monitoring and delivering the revalidation service

· responding to member and other queries in relation to revalidation.

· maintaining and updating the list of FPH revalidation appraisers

· liaising with external stakeholders, including the Academy of Medical Royal Colleges 

2. To support the development and delivery of a system of appraisal and revalidation for public health specialists from backgrounds other than medicine. 

3. To administer the Faculty’s annual programme of Continuing Professional Development (CPD) activity including:

· monitoring and delivering the annual programme

· maintaining and updating the CPD database

· processing annual CPD returns

· arranging annual training of CPD advisers

· supporting members in using the online CPD Diary

4. To administer the CPD annual review process including analysis of the review for the CPD Director. 

5. To provide administrative support to the CPD Committee including:

· organising and servicing meetings as required

· preparation of papers

· minute-taking and follow-up of action points

6. To deal with general enquiries and to assist with all routine tasks of the Education, Standards & Advocacy Department.

7. To deal with enquiries to a high level of customer service, replying, referring or responding as appropriate.

8. To liaise with colleagues elsewhere in the organisation to ensure good communication, coordination and collaboration.

9. Provide cover within the department as required and assist with general enquiries.

10.  Undertake any other reasonable activities as requested by the Deputy Chief Executive.

Person Specification

Skills and abilities

Excellent organisation and problem-solving skills = Essential

Excellent customer service skills and delivering a customer-centric service = Essential

Ability to communicate (verbal and written) in a manner that is fluent, clear and compelling to a range of audiences = Essential

Ability to successfully manage multiple work streams, including organising time effectively, prioritising workload and meeting deadlines = Essential

Ability to identify and solve problems or concerns constructively and creatively = Essential

Ability to identify opportunities for systems and processes to be improved to deliver solutions = Essential

Ability to develop processes and encourage others in their adoption = Essential

Ability to work as part of a team and support team objectives = Essential

Ability to understand and demonstrate commitment to the FPH’s Values, Ethical Policies and Equality & Diversity Policy and to ensure all activities are carried out within this framework = Essential

Experience & Qualifications

Proficient user of Zoom Meetings and Webinars and Microsoft Teams = Essential

Experience of working effectively within a team, developing effective and supportive relationships with colleagues = Essential

Experience of using a CRM (Customer Relationship Management) system (preferably Microsoft Dynamics) and Microsoft products e.g. outlook, word = Essential

Degree qualification or equivalent = Essential

Experience of working in a operations or facilities team = Desirable

Experience of working effectively in a Royal College or Faculty environment = Desirable

Experience of working in a membership organisation = Desirable

Skilled in data analysis and manipulation using tools such as Excel, Microsoft Dynamics = Desirable

Use your insight and creativity to raise the profile of the multi professional membership organisation for intensive care.

You'll manage campaigns to raise the profile of the Society and promote our educational and accreditation activities and events (including our annual 3-day State of the Art congress).

You'll use your knowledge and interest in data to make sure that we gain insight and learn from our website, email marketing, CRM database, and streaming analytics to help inform decision-making and strategy, and make sure our activity is as effective as possible.

If you want to know more download the job description and person specification and come and play a vital role to make sure we're meeting the needs of our beneficiaries and delivering impact for this high-profile national organisation.