Service Manager Jobs in Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job type: Fixed term post or secondment until 31 July 2025
Hours: 21 hours per week
Location: Hybrid / London WC1H 9HF (We operate hybrid, flexible working practices with 40% of your time per month being office based)
Join the ACU as Head of Programme to provide the overall leadership and contract management of the ACU’s contribution to the successful delivery of a UK government mobility scheme, working with a range of UK-based partners.
The ACU offers a unique opportunity to make a real difference in the higher education sector. We are one of the largest, most diverse international university networks, bringing together over 400 universities in over 40 countries. Championing the power of higher education to improve lives, we support our members – and our people – in contributing to sustainable development across the Commonwealth and beyond.
The role
This is a key role, and the post holder will need excellent project and risk management skills and to be able to use appropriate tools to monitor and report on progress, dependencies, and risks to provide assurance to the ACU senior team and partners. The Head of Programme will have experience of working at pace to deliver multi-partner projects.
The Head of Programme will work with colleagues in the ACU’s External Affairs, People and Culture, Finance, Programmes and International Mobility teams and will lead the dedicated ACU Programme team of three ACU staff, four senior assessors and 24 assessors to deliver the assessment and appeals processes and related assessment boards helping ensure delivery of the programme’s policy objectives.
The role will report to the Head of Programmes and International Mobility and provide regular updates for the ACU Leadership Team and our partners.
Who are we looking for?
You will need:
Project Management
• Significant project management experience at a senior level – professional track record and appropriate qualifications
• Expertise in risk management
• Knowledge of theories of change and logical frameworks and experience managing project monitoring and evaluation.
• Demonstrable experience of managing multiple priorities and work under pressure and to deadlines
IT
• Demonstrable knowledge and expertise in relevant IT/ software, e.g. Excel.
• Expertise in data visualisation and dashboard/reporting for senior leadership
Financial Management
• Proven financial skills, with knowledge and experience of budget development, and financial monitoring and reporting.
Leadership/ Team Management
• Experience of leading, empowering, and motivating teams to promote a high performance culture.
• Experience of working at pace with a focus on results.
• Strong sense of personal accountability whilst ensuring others clearly understand their accountabilities.
• Strategic thinker with ability to anticipate impact of actions on partners, customers and colleagues
• Ability to champion a shared culture working across teams and integrated shared services
What to expect:
We see equity, diversity and inclusion as fundamental to our mission and we value the many different perspectives that people from all backgrounds bring to our collective performance (you can find out more about our commitment to equity, diversity and inclusion and safeguarding on our website).
We believe in investing in all our people and creating cultures in which everyone can thrive.
We offer a fantastic package of benefits including:
- 27 days annual leave, plus 8 bank holidays (pro rata for part time employees), plus 4 Christmas closure days
- Generous pension scheme – 5% employee contribution, 10% employer contribution
- Volunteering days
- Enhanced maternity, adoption, paternity and shared parental leave
- Give As You Earn charitable donations scheme
- Cycle to work scheme
- Sabbatical leave
- Ability to request flexible working from day one
How to apply
Apply via the apply button.
Closing date: 20 November 2024 at 09:00 AM
Interview Date: 29 November 2024
The interview will take place in person at our Woburn House offices.
Benefits:
- 33 days annual leave (plus eight bank holidays pro rata)
- enhanced maternity, paternity and adoption leave, and shared parental pay
- family-friendly policies
- 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
- free health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- free, confidential employee assistance programme (Medicash)
- access to a wellbeing app
- flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
- learning and development opportunities including bespoke training and access to LinkedIn Learning)
- commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer
Background:
Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.
Purpose of the job/About the role
Join Dementia UK as a People Assistant and play a key role in ensuring the smooth delivery of administrative services for the People team. Your work will help provide a high-quality, customer-focused service, contributing to making Dementia UK a fantastic place to work.
As the primary point of contact for the People team inbox, you will manage incoming emails, resolving them where possible, or directing them to the appropriate team members. You will collaborate closely with the wider team and stakeholders across the charity, ensuring that administration tasks are completed to a high standard and in a timely manner. You will also handle general administration in support of the full employee life cycle, from job candidates to leavers and everything in between, plus contribute to wider team projects and data requests.
To succeed in this role, you will possess exceptional customer service skills and have a solid understanding of delivering on customer needs within a structured policy framework. You will have previous experience of working with Microsoft Officer 365 applications and may be working towards a CIPD qualification.
If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.
Our Culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
Dementia UK is a Disability Confident Employer. If you’d like support to make an application or to tell us you’re applying under the Disability Confident Scheme, contact us.
How to apply:
For more information and to apply, please click on the Apply button.
Your supporting statement should include why you have decided to apply for this role at Dementia UK and answers the following questions. Please note there is a 200-word limit for each answer.
- Please give an example of when you have provided excellent customer service in writing. What made it stand out?
- Tell us about a time when you have performed detailed tasks when working under pressure – how did you manage to keep attention to detail and how did it make you feel?
- Which one of our four organisational values do you most relate to and how have you demonstrated this in your work?
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.
The Youth Participation and Support Worker will work with care experienced young people subject to immigration controls, to tackle the injustice and inequity of the systems, policies and procedures that define their lives.
They will support young migrants to evaluate what they have learned through their experience of being in care and going through the immigration system so that young people are able to recognise the skills and strengths they have developed. They will support young people to engage with a range of opportunities to develop and use their learning, skills and strengths through our Young Community Leaders programme.
We would love to hear from you if you have:
- Experience of working in a practical support role with refugee, asylum seeking, unaccompanied asylum seeking and migrant children and young people in the UK.
- Experience of delivering group activities to young people.
- Ability to build trusting and empowering relationships with young people.
- Knowledge of the issues faced by care experienced migrant children and young people.
Our organisation:
SLRA is a well established local migrant support organisation working alongside refugees, asylum seekers and other migrants who are at risk or in crisis due to immigration issues. Our committed, supportive team works alongside local volunteers to provide a range of services including advice and casework, supportive group sessions, youth casework and activities for families and young people.
The benefits:
- 28 days annual leave plus bank holidays (pro rata)
- 5% employer pension contribution
- Ongoing learning and development opportunities
- Being part of a committed, supportive and inclusive team
- Cyclescheme
We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of immigration policy and practice.
To ensure that migrants live safely with access to justice and opportunity
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Peer Support Development Officer – Greater Manchester and South Yorkshire
About Kinship:
Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good.
Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales.
We are at the heart of kinship networks, partnering with and influencing service providers, local and national government and other organisations. We give everything we have to fight for each family and their rights, changing society until every kinship family is recognised, valued and supported.
Kinship care often begins in crisis. A child has parents who are unable to care for them, for whatever reason. It can be frightening, confusing and heart-breaking.
Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There is often no chance to prepare. Plans may be pushed aside. Relationships, jobs and savings are frequently sacrificed.
It is life changing and challenging raising children who have been hurt or neglected, but kinship carers do it anyway because they put the children first.
We know how hard life can be for kinship carers, but we have seen the amazing things they are capable of, with someone by their side. With the right support, children raised in kinship families can flourish.
That is why we support, connect and campaign – to keep kinship families stronger by keeping them together.
About the Team
The Peer Support and Community team at Kinship is dedicated to enhancing the lives of kinship carers across England and Wales by delivering the first national peer support service. With a focus on building and sustaining networks of peer support groups, the team aims to empower kinship carers through access to resources, training, and development opportunities.
By fostering connections within local, regional, and national ecosystems, the team plays a vital role in ensuring that every kinship carer has access to a supportive community.
As part of our commitment to growth and impact, the team develops innovative approaches to peer support, creating an inclusive environment where kinship carers can share experiences and access essential services. We prioritize collaboration across various departments, ensuring that support group leaders receive high-quality advice and training, facilitating their sustainability and effectiveness. This integrated approach also includes alignment with national and local campaigning efforts to further engage and support the kinship carer community.
In line with our strategic focus on cultivating a vibrant Kinship Community of over 10,000 carers, the team leads initiatives aimed at enhancing community connection and empowering kinship families. By developing a robust model of community engagement that encompasses both in-person and digital services, the team aims to amplify the voices of kinship carers, enabling them to effect meaningful change in their lives and communities.
About the role
This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub.
You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers. You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment.
Funded by the Department of Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.
Who we are looking for
We are seeking an individual located in easy reach of Greater Manchester and South Yorkshire, who possesses the drive, passion, and skills to:
· Develop new Peer Support Groups across a diverse range of communities
· Demonstrate the energy and enthusiasm required to achieve key targets and objectives
· Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the development of safe and effective support services for the kinship community.
· Maintain current Peer Support Group levels, taking the lead from the national Hub.
· Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products.
You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey towards sustainability.
As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.
You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick-start a thriving peer support group.
As you establish new groups, you will provide support and training to help them lead their groups effectively, and develop their group culture, resilience, and skills to function independently while offering reassurance and support to empower them.
We are ideally looking for candidates based in easy reach of Greater Manchester and South Yorkshire. Key development areas for this post will initially include; Oldham, Bury, Tameside, Doncaster, York and the East Riding of Yorkshire. You may be required to support the development of groups in North Lincolnshire. This role may also involve work to establish groups on the periphery of this area that currently have no dedicated Development staff.
An essential requirement of the role is to be a driver with access to a vehicle for work purposes.
Key responsibilities:
Service delivery:
- In-person (face-to-face) strategic outreach into local communities including setting up and attending local engagement events.
- Set up and develop sustainable in person peer support groups, initially attending and leading sessions in person before transition to self-sufficiency.
- Working with existing groups that are at risk, closed or need support that need replacing or rejuvenating to maintain DfE service level agreement, in addition to new groups. Targets are subject to change and are not fixed.
- Recruit and retain support group leaders to develop their peer support groups.
- Assist with the delivery of training to support group leaders and groups to become self-sufficient.
- Develop strong boundaried and positive relationships with support group leaders – building resilience, empowerment and community.
- Support established groups (including independent) in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community.
- Follow (and where appropriate support further development off) the service blueprint to develop sustainable peer support groups.
- Collaborate with the Peer Support Hub team to provide a joined-up and positive user experience for kinship carers.
- Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners.
Service quality, development and data management:
- Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements.
- Ensure accurate data entry in Salesforce to support service performance, evaluation and learning.
- Provide regular reports to ensure targets and SLA are met for the service.
- Support continuous development and improvement of the service (new systems and processes) as required.
Team culture:
- Act in the best interest of Kinship and the families we support.
- Maintain and contribute up to date understanding of kinship care.
- Deliver effective administration with attention to detail and keeping to deadlines.
- Identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaigns work.
- Actively contribute to delivering and evidencing a high performing service.
- Take responsibility for your ongoing continued professional development.
- Work in line with the Kinship values.
Knowledge, abilities, skills and experience (person spec):
Essential:
· Proven experience in reaching and establishing strong relationships with hidden or underserved communities in person.
· Significant experience developing peer support communities.
· Proven experience of recruiting, managing, training and supporting volunteers in community settings with an emphasis on understanding and working with vulnerable volunteers.
· Proven experience of ensuring outcomes and impacts of services are evidenced through high-quality data collection.
· Evidence of developing and delivering training/support to volunteers, based on the needs of service users (in this case kinship carers).
· Strong facilitation skills and essential experience of peer support or user-led groups with charity beneficiaries.
· Proven experience of using a customer relationship management system effectively (we use Salesforce).
· In-depth understanding of safeguarding particularly around vulnerable families.
· Excellent communication and engagement skills, with good attention to detail.
Desirable:
· Lived experience of kinship care.
· Understanding of children’s social care.
· Digital community building (Facebook / WhatsApp etc).
· Full, clean driving licence/own car.
General characteristics and attributes:
· Flexible and willing to travel for work across England.
· Commitment to the values, aims and objectives of Kinship.
· A real commitment to equity, diversity and inclusion within your role and a respectful approach to working with people from a range of backgrounds.
· Excellent written and spoken English.
· Permission to work in the UK.
Equality Diversity and Inclusion
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
Candidate Application Information
Please refer to the Job Description for this role to check that you meet the criteria necessary for the job. Closing date and interview details:
Closing date: 1 November 2024 12:00 pm
Interviews: Week Commencing 4 November 2024
We reserve the right to close this vacancy earlier than the stated deadline.
We will guarantee interviews to any candidates with experience of kinship care (either of being in kinship care or of being a kinship carer) who demonstrate they meet the essential skills and experience outlined.
Please tell us if there are any reasonable adjustments, we can make to assist you in your application. If you have a disability, which you would like us to consider, please tell us about this when you apply. Please let us know if we can help and remember that you can request information in large print or in a different format.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
We are looking for someone on a 2 year fixed term contract to support CCT, as we engage in a programme of significant digital change, with our core information management systems under active review and development. The complaint processing of personal data is fundamental to delivering our business objectives and will be a crucial deliverable for our Digital Transformation Programme.
The Compliance officer will be instrumental in ensuring CCT complies with best practice in relation to the storage and use of people’s personal information, ensuring compliance with the relevant GDPR regulations and will also be responsible for ensuring that the CCT’s policies and procedures are compliant with the relevant Government Functional Standards as well as following good practice in relation to its governance policies and procedures.
The post holder will work with every team, at all levels across CCT, to help embed a risk-based approach to data protection and decision-making, championing both the intent of data protection law and effective operational outcomes; adopting best recommended practice where there is ambiguity about minimal compliance requirements.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
The closing date for receipt of applications is 8am on Friday 8th November 2024.
The interviews will take place in Northampton on 18th November 2024. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a full-time Shelter Coordinator to join our small and friendly team to lead the successful delivery of our shelter operations for the 2024-25 winter season.
C4WS Homeless Project provides support to those experiencing homelessness throughout the year via a well-established winter night shelter in Camden, a lunchtime club, Jobs Club, hosting scheme, mentoring scheme and various other activities. We are passionate about helping people rebuild their lives after homelessness and working towards living independently.
Reporting to the Director, you will be responsible for coordinating the practical and day-to-day running of our shelters, which will involve:
- Ensuring each shelter has enough trained volunteers to safely operate
- Ensuring each shelter has all the practical equipment and resources needed
- Liaising with and supporting church volunteer teams
- Being the main staff presence at shelter shifts
- Responsible for managing our weekly Friday Club drop in
The ideal candidate will have previous experience working with people who are experiencing homelessness or other similarly disadvantaged groups, an efficient and practical approach, warm and friendly nature, and a can-do attitude.
The successful applicant will be required to work flexibly whilst the shelter is operating. This includes some evenings (9:30pm finish), and some weekend shifts and bank holidays, as per a weekly-changing rota, and therefore is required to display considerable flexibility. Please only apply if you feel you can commit to this.
The post commences as soon as possible, on a one year fixed term contract, with the possibility to extend subject to performance, funding and structural reorganisation.
The salary for this post is £32,000
Application deadline: 12pm 30th October 2024
Interviews: Commencing as and when suitable applications are submitted
C4WS Homeless Project is an equal opportunities employer. This post would especially appeal to those who have an understanding of Christian compassion for those without a home and a commitment to social justice.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Furniture Makers’ Company, the City of London livery company and charity for the furnishing industry, is seeking an experienced welfare officer to manage the charity’s occupational welfare support provision.
Formerly the Furniture Trades Benevolent Association, the charity has been supporting the welfare of furnishing industry people since 1903. The welfare officer provides vital help and support to people working in all areas of the trade, as well as retirees and their eligible dependants who need assistance.
We are seeking a compassionate individual who is highly organised, diligent and an articulate communicator. You will need to be an experienced administrator as you will be a department of one.
The welfare officer will be responsible for processing applications for assistance and checking applications against the charity’s eligibility criteria – undertaking due diligence - and adding supporting application documentation received via email etc.
The role will involve hybrid outreach work, developing and maintaining links with key stakeholders with companies from the industry to inform them of the charity’s services.
If this sounds like you, please send your CV and a cover letter without delay.
In addition to the salary, the company offers 10% pension contributions and a Westfield Health package.
The client requests no contact from agencies or media sales.
Responsible for: This role is responsible for developing opportunities for community volunteering, creating sandwich placement, internship and work experience opportunities at Crystal Palace Park.
Line Managed By: Senior Community Programmes Manager
Benefits: 25 days annual leave plus statutory holidays, increases by a day each year completed, up to 30 days. Employer Pension Contribution 5%. Employee Assistance Programme. Flexible working by agreement within the role requirements
About the role
The Senior Volunteer officer will work to involve the local community in enhancing and taking care of the park and will support all areas of the Trust’s work, including visitor experience, gardening and supporting the delivery of the Trust’s growing public programme of seasonal, community-focused activities and events. You will work as part of the project team that includes a new Senior Community Engagement Officer. The postholder will also create opportunities for paid sandwich placements, internships and work placements.
The role is offered on a two year fixed term contract with Crystal Palace Park Trust. Any extension after 31 December 2026 is subject to funding.
This role is funded by the Lottery Fund as part of the partnership project between Crystal Palace Park Trust and London Borough of Bromley.
How to apply
For more information on how to apply, please download the application pack here. Please submit the required documents to jobs @ crystalpalaceparktrust .org with the subject: ‘Role: Senior Volunteer Officer’.
Applications must be received by Monday 28 October 2024
First-round interviews will be held on 13 and 14 November 2024. All applicants must submit an Equal Opportunities Form
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Child Bereavement UK helps children and young people (up to the age of 25) and families, to rebuild their lives when a child grieves or when a child dies.
Their mission is to tackle the inequalities that exist in the availability, accessibility and quality of bereavement support and training across the UK and to build capacity within communities to manage the impact of child bereavement.
In addition to supporting families experiencing bereavement, the charity also provide training to professionals, equipping them to provide the best possible care to bereaved families.
As Philanthropy Officer, you will join a passionate and collaborative Fundraising Team, working closely with the Head of Corporate, Philanthropy & Events and other CBUK departments. With support, you will take personal ownership of a portfolio of high-value donors and prospects, contributing to the charity’s Major Donor strategy. You’ll be part of a supportive team that fosters creativity and teamwork, working together to secure essential funding that directly impacts the lives of bereaved families across the UK.
We are seeking someone creative and analytical who has strong research, administration, relationship management and database skills, and who can provide excellent donor stewardship.
As Philanthropy Officer, you will:
- Identify and research new potential major donors supporting a team income target c.£1.5m
- Manage a portfolio of major donor relationships at 4-5 figure level
- Develop donor cultivation and stewardship plans
- Implement a patron and celebrity stewardship plan
Ideal skills and experience:
- Fundraising experience from core income streams such as major donor, corporate or trusts and foundations
- Experience of prospect research and preparing donor materials
- Excellent written and verbal communication skills
- Managing records using CRM systems like Raiser’s Edge
Expert recruitment for fundraisers and charities.
Context and Background
The NSPCC's mission is to end cruelty to children in the UK. To carry out its charitable work
and achieve its strategic objectives, the NSPCC must communicate efficiently and effectively
with the maximum possible impact, relevance, and emotional resonance. Communications
need to engage all key audiences including supporters, professionals, service users,
volunteers, and the public across a variety of offline and online channels (paid, owned, and
earned).
The NSPCC’s Brand and Content team create compelling, relevant content for our
audiences. Informed by channel and creative expertise, the team are focussed on delivering
practical advice and support to keep children safe.
The Creative team sit within Brand and Content, providing a range of services, advice and
creative expertise for the wider organisation related to campaigns, services, social media,
copywriting, web content, and organic social.
The Creative Team’s focus is to:
• lead the development of the organisation’s brand and content strategy and creative
execution.
• tell a clear and inspiring story of what we do and the impact we have
as a charity
• develop, deliver, and optimise content for our audiences across all channels – paid,
earned and owned.
Reporting to the Creative Director and supporting the rest of the Creative team,
stakeholders and commissioners, you will ensure our video content is relevant, engaging
and tailored to audience and channel.Job purpose
This role will deliver video content across a variety of briefs, advising and working closely
with teams across the organisation. The postholder will work alongside other creatives
(copy, production, design, organic social, web content) to ensure best-practice video
creative, working to budget and schedule, suitable to channel.
This will involve deploying a combination of hands-on creative skills (shoot / edit / simple
motion graphics) and commissioning external video production.
Key relationships - Internal
• Reports to the Creative Director, Brand and Content (Creative).
• Works closely with the Creative Director, Film and Photography Producer, Creative team,
Organic social and Web content
• Works collaboratively with all teams across the organisation who are responsible for
developing video propositions and content, to ensure creative excellence.
Key relationships - External
• This role briefs and collaborates with external agencies, freelancers, and contributors.
Main duties and responsibilities
• Creating or commissioning video/animation/gifs/motion graphics in response to a variety
of briefs.
• An understanding of the difference audiences, content and platforms for both the NSPCC
and Childline and ability to work across both
• Collaborating with Brand and Content team and other stakeholders to develop effective
and engaging video content
• Interpreting briefs and requests applying creativity to meet audience and channels
objectives
• Understanding established and emerging social trends
• Supporting and developing skills, process and workflows
• Sharing knowledge with peers, stakeholders and commissioners about what makes video
content effective and engaging.
Responsibilities for all staff in the Communications directorate
A commitment to safeguard and promote the welfare of children and young people
• To actively participate in regular department and team meetings, contributing to strategy,
discussions and decisions which will be beneficial to NSPCC’s communications activities.• To maintain an awareness of own and others’ Health and Safety and comply with the
NSPCC’s Health and Safety policy and procedures.
• To take personal responsibility for keeping up to date with NSPCC work to end cruelty to
children, including securing updates on project and service developments and general
NSPCC news.
Person specification
• Experience in hands-on creation of video assets, especially for social channels
• Comfortable using the Adobe CC suite (some combination of Premiere, After Effects,
Adobe Express, Photoshop, Illustrator) or similar.
• Practical photography and shooting (DSLR / phone / similar) skills preferable.
• Experience working with and commissioning external video production.
• Experience working with budgets and scheduling.
• Ability to translate objectives and audience insight from a brief into strong video content.
• Consistently delivers to high standards with a strong attention to detail whether
responding to reactively or within planned timeframes.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes
safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough
process of obtaining, collating, analysing and evaluating information from and about candidates
to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and
responsive manner and in compliance with current employment legislation, and relevant
safeguarding legislation and statutory guidance.
Our principles:
• Always seek to recruit the best candidate for the role based on merit including their skills,
experience, motivation and competencies. Our robust recruitment and selection process
should ensure the identification of the person best suited to the role and the organisation.• Committed to diversity and equality of opportunity and will interview all applicants (internal
and external) who self-declare at application as having a disability and who meet the minimum
requirements in the person specification of the vacancy they are applying for.
• We will make reasonable adjustments at all stages of the recruitment process in order to
enable successful candidates who declare disabilities to start working or volunteering their
time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably
qualified will be considered and addressed fairly and objectively based on their merit.
• As an organisation committed to safeguarding, we will ensure all under 18’s joining the
organisation will have ongoing risk assessments to ensure their role and activities are safe and
appropriate.
• All documentation relating to candidates will be treated confidentially in accordance with the
GDPR legislation.
Job Title: Senior Fundraising Officer (Retention and Mid-level)
Location: London/Hybrid
Salary: £40,064.15 per annum
Weekly Hours: 35
Reference: YMC1054991
YMCA England & Wales is looking for a Senior Fundraising Officer to join our dynamic Public Fundraising Team. If you are you passionate about making a difference in young people's lives while driving impactful fundraising initiatives then you could be instrumental in growing income streams, developing supporter engagement, and ensuring a steady and reliable flow of donations year after year.
About Us
YMCA England & Wales supports 83 local YMCAs, advocating for vulnerable young people by providing essential building blocks for a better life—like a safe home, guidance, friendship, and employment skills. We’re committed to ensuring fairness and opportunity for all, and through our collective voice, we influence national policy and media to improve the lives of young people across the country.
Fundraising at YMCA England & Wales has three pillars:
- Fundraising for distribution through initiatives such as our RoomSponsor programme
- Fundraise to support YMCAs and fund our policy, campaign and research work, that changes the lives of young people
- Help YMCAs fundraise themselves by providing assets, propositions and advice for local YMCA fundraisers
What You’ll Do
As our Senior Fundraising Officer, you’ll take the lead on several key fundraising initiatives, including:
Developing retention strategies: Engage with regular donors to uplift their contributions through multi-channel approaches (mail, email, phone).
Strengthening relationships: Implement donor reactivation and communication programmes to keep supporters engaged and appreciated.
Growing mid-level giving: Identify new high-value donor prospects, improve stewardship, and test innovative ways to grow income.
Campaign management: Lead on end-to-end campaign activities, ensuring timelines, budgets, and performance metrics are met.
Collaboration: Work closely with internal teams, external agencies, and suppliers to ensure successful fundraising campaigns and initiatives.
Innovation & Growth: Stay on top of market trends and explore new ways to expand our direct marketing programme.
Who We’re Looking For
We’re seeking someone who is driven, creative, and highly organized. You’ll need experience in fundraising and campaign management, with a knack for building relationships and developing strategies that optimize income and donor engagement.
This role reports to the Senior Fundraising Manager (Retention & Roomsponsor Partnership) and works closely with a vibrant team, including the Senior Officer (Roomsponsor). You’ll also have the opportunity to collaborate with YMCAs across the country and directly impact the lives of young people.
If you're ready to take on a rewarding role in a supportive, purpose-driven environment, we’d love to hear from you!
Please apply today with cv and cover letter and help us continue to build a better future for young people across England & Wales.
Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
The new Children, Community & Youth Support Role provides operational support to the community and youth activities of St Peter de Beauvoir and areas of St Peter’s work amongst low income and estate communities, including our Community Organising, Crafty Church, Warm Welcome and Parish Nurse projects, and other community and children-focussed activities.
Employment Type: 0.4 FTE (Two days a week, some flexibility for evenings and weekends may be required and some or all Sunday mornings).
Responsible to: The PCC of St Peter de Beauvoir
Salary: £12,000 per annum
Duration: Two-year fixed term, renewable for two further years with available funding.
This role includes responsibility for co-ordinating volunteers for Crafty Church, our primary-school aged children offer and occasionally leading Crafty Church activities dependent on volunteer recruitment and availability.
Application is via Application Form
Deadline: Friday 8th November 5pm
Interviews: Tuesday 12th November between 9am and 4pm
Job Summary:
The Community, Children and Youth Operational Support role is an exciting opportunity that aims to support the projects in the life of St Peter’s which may particularly serve those from estate and low income communities in the parish of St Peter de Beauvoir Town. This role has been enabled by a grant from the Hackney & Islington Programme and supports the Diocese of London 2030 vision. This role is line managed by St Peter’s Community Organiser.
The successful candidate will:
- Be a gifted administrator
- Have experience of organising events and project-management
- Have experience of working with children and young people, especially in Church or Church Primary school contexts
- Have a passion for connecting Church activities with those who may have previously been marginalised from the life of the Church, especially amongst low income and estate communities
Main Duties
- to provide operational support to St Peter’s Community Organiser and other staff members
- to convene and provide support to volunteers to lead Crafty Church sessions each Sunday morning during school terms, and to lead Crafty Church sessions on a regular basis as necessary depending on the availability of volunteers
- to undertake report writing and provide financial administration as necessary for the Hackney and Islington Programme within St Peter de Beauvoir Town
- to provide operational support as appropriate to Warm Welcome, Parish Nursing, and other community and children-focussed activities
- to undergo community organising training (if not done so already) in order to be able to assist in the training of local leaders and congregation members in community organising
- to support convening small groups and local actions to discern and meet identified need to enable action to be taken together to deliver social and community change
- to support the creation of spaces and opportunities to meet spiritual needs of residents of estates and low income communities in addition to signposting to existing services and activities currently taking place at St. Peter’s.
Person Specification
Essential:
- Experience of working with children and young people
- Experience of safeguarding best practice and experience of implementing safeguarding policies
- Experience of working with and developing the leadership potential of volunteers
- Experience of recruiting with new, and working with existing, volunteers
- Experience of setting up a new or consolidating an existing project
- A working knowledge and good understanding of St Peter de Beauvoir and its communities (or a similar community and clear desire to do so locally)
- Ability to organise yourself and others and to work responsibly in an unstructured environment
- Ability to plan and organise to deadlines
- Ability to work with and relate to all types of people
Desirable:
- Experience of or willingness to explore Community Organising methodology
- Experience of leading worship and other activities amongst children and young people
- Experience of report writing for funders or funding bodies
- Experience of budget reporting and management
The Equality Act 2010 Schedule 9 part 1(1-3) applies to this post. The post is restricted to practicing Christians as leading worship activities for children and young people, and devising opportunities for prayer are part of the responsibilities of this role. The Community, Children and Youth Support role holder will be required to undertake a satisfactory Enhanced DBS check. The above list of tasks is not intended to be exhaustive and may be subject to change, which will be done in discussion with the post holder and line manager.
The client requests no contact from agencies or media sales.
This is an exciting opportunity for the right candidate to lead Open Door’s year-long "Impact and Evaluation" project, for which we have been awarded funding by The Prudence Trust.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
The Gray's Inn Road supported accommodation project is a 16-bed short stay accommodation service which holds a critical position in the endeavour to address rough sleeping in the London Borough of Camden. The service, funded by the Department of Levelling Up Housing and Communities and the Greater London Authority, in partnership with One Housing Group and Camden council aligns with the strategic vision to make rough sleeping rare, brief, and non-recurrent in Camden. Although there is not a defined maximum stay, the service is designed to be a ‘short stay’ project and will aim to move people on into suitable housing options after 3-6 months.
As a complex needs support worker, your primary purpose is to provide comprehensive, trauma informed support to residents within a psychologically sensitive accommodation setting. Your role will encompass a wide range of responsibilities aimed at ensuring the wellbeing, safety and development of residents.
You will be responsible for holding an individual caseload, undertaking detailed assessments, onwards referrals and adopting a Team Around Me (TAM) approach to support. You will also create tailored interventions to individuals facing multiple disadvantages such as homelessness, mental and physical health challenges, trauma, substance use and contact with the criminal justice system. This will include assisting with practical daily tasks, facilitating access to educational and employment opportunities, maintaining a safe living environment in line with organisational policy.
Your role will also involve daily shift delivery, operational functions and collaboration with key partners and stakeholders such as Connect Forward, Camden Adult Pathway, In Roads substance misuse service, FOCUS and Camden Routes off The Streets. Compliance with health and safety standards, accurate record-keeping, and adherence to relevant policies and procedures are integral aspects of your role. Additionally, your commitment to continuous learning, reflection, and contribution to service improvement initiatives will contribute to the overall quality of care provided to residents.
About you:
- The ability to assist individuals who face multiple disadvantages to identify their personal goals and guide them through the process of change.
- Managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
- Knowledge of financial support available to clients to ensure income maximisation, rent payment, and increased financial resilience.
- Understanding of professional boundaries and their importance when delivering trauma informed support. This includes demonstrating a non-judgemental approach to working with multi-disadvantaged / complex needs clients and to promote a strengths-based approach.
- Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
- Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including some evenings and weekends.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Tuesday 5th November at midnight
Interviews to be held: Candidates will be invited to interview as applications are received, please submit your application as early as possible. We reserve the right to close this vacancy early if we receive sufficient and suitable applications for the role.
This post will require an Enhanced DBS check to be processed for the successful applicant.
Preventing homelessness, transforming lives.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Peer Support Development Officer – North West
About Kinship:
Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good.
Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales.
We are at the heart of kinship networks, partnering with and influencing service providers, local and national government and other organisations. We give everything we have to fight for each family and their rights, changing society until every kinship family is recognised, valued and supported.
Kinship care often begins in crisis. A child has parents who are unable to care for them, for whatever reason. It can be frightening, confusing and heart-breaking.
Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There is often no chance to prepare. Plans may be pushed aside. Relationships, jobs and savings are frequently sacrificed.
It is life changing and challenging raising children who have been hurt or neglected, but kinship carers do it anyway because they put the children first. We know how hard life can be for kinship carers, but we have seen the amazing things they are capable of, with someone by their side. With the right support, children raised in kinship families can flourish.
That is why we support, connect and campaign – to keep kinship families stronger by keeping them together.
About the Team
The Peer Support and Community team at Kinship is dedicated to enhancing the lives of kinship carers across England and Wales by delivering the first national peer support service. With a focus on building and sustaining networks of peer support groups, the team aims to empower kinship carers through access to resources, training, and development opportunities.
By fostering connections within local, regional, and national ecosystems, the team plays a vital role in ensuring that every kinship carer has access to a supportive community.
As part of our commitment to growth and impact, the team develops innovative approaches to peer support, creating an inclusive environment where kinship carers can share experiences and access essential services. We prioritize collaboration across various departments, ensuring that support group leaders receive high-quality advice and training, facilitating their sustainability and effectiveness. This integrated approach also includes alignment with national and local campaigning efforts to further engage and support the kinship carer community.
In line with our strategic focus on cultivating a vibrant Kinship Community of over 10,000 carers, the team leads initiatives aimed at enhancing community connection and empowering kinship families. By developing a robust model of community engagement that encompasses both in-person and digital services, the team aims to amplify the voices of kinship carers, enabling them to effect meaningful change in their lives and communities.
About the role
This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub. You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers. You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment. Funded by the Department of Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.
Who we are looking for:
We are seeking an individual located in or around Greater Manchester, and willing to travel across the North West of England who possesses the drive, passion, and skills to:
· Establish new Peer Support Groups across a diverse range of communities
· Supervise a small team of Peer Support Development Officers
· Demonstrate the energy and enthusiasm required to inspire yourself and your team to achieve key targets and objectives
· Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the delivery of safe and effective support services for the kinship community.
· Maintain current Peer Support Groups, taking the lead from the national Hub.
· Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products.
In the role of Senior Peer Support Officer, you will be instrumental in ensuring the delivery of a high-quality, consistent, and sustainable peer support service that has a significant impact on the lives of kinship carers.
You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey towards sustainability.
As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.
You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick start a thriving peer support group.
As you establish new groups, you will provide training to help them lead their groups effectively, and develop their group culture, resilience, and skills to function independently while offering reassurance and support to empower them.
You will be an inspirational and energetic team leader with experience in providing day-to-day line management and operational support for a small team.
We are ideally looking for candidates based in or around Greater Manchester but willing to work initially across the whole of the North West. This role may involve working to establish groups in West Yorkshire and into North Staffordshire.
A valid driving licence and access to a vehicle for work purposes are essential, as this role may require travel across London and its periphery to reach areas in need of dedicated support.
Key responsibilities:
Service delivery:
- In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events.
- Work creatively to set up and develop new sustainable in peer support groups, attending up to six sessions in person (if needed) before transition to self-sufficiency. Existing groups that are at risk, closed or need support will need replacing or rejuvenating to maintain DfE service level agreements across the team, in addition to new groups.
- Recruit and retain support group leaders to develop their peer support groups.
- Deliver training to support group leaders (group roles and responsibilities, safeguarding, setting up, running and promoting a group).
- Develop strong boundaries and positive relationships with support group leaders – building resilience, empowerment and community.
- Support established groups in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community.
- Help develop and deliver a service blueprint for sustainable peer support groups, thinking strategically about how to develop groups.
- You'll collaborate closely with the ‘Hub’ team to provide a joined up and positive user experience for kinship carers. This collaborative approach is key to our success and ensures that kinship carers receive the best possible support.
- Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners.
Service quality, development and data management:
- Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements.
- Ensure accurate data entry in Salesforce to support service performance, evaluation and learning.
- Provide regular reports to ensure targets and SLA are met for the service.
- Support continuous development and improvement of the service (new systems and processes) as required.
Management and supervision:
- Inspire, motivate and be responsible for day-to-day line management and supervising up to 4 staff members
- Oversee tactical development of new sustainable groups in your area and your team.
- Help set clear objectives to achieve targets and outcomes.
- Actively encourage personal development and learning.
- Increase efficiencies and impact across the team.
- Ensure good team induction processes and systems are in place.
- Role model Kinship values.
Team culture:
- Act in the best interest of Kinship and the families we support.
- Maintain and contribute up to date understanding of kinship care.
- Deliver effective administration with attention to detail and keeping to deadlines.
- Identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaigns work.
- Actively contribute to delivering and evidencing a high performing service.
- Take responsibility for your ongoing continued professional development.
- Work in line with the Kinship values.
Knowledge, abilities, skills and experience (person spec):
Essential:
- Experience of team leadership or line management and supervision of a small team and managing performance to deliver targets effectively.
- Proven experience in reaching and establishing strong relationships with hidden or underserved communities in person.
- Experience developing peer support communities.
- Proven experience of recruiting, managing, training and supporting volunteers in community settings with an emphasis on understanding and working with vulnerable volunteers.
- Proven experience of ensuring outcomes and impacts of services is evidenced through high-quality data collection.
- Evidence of delivering training/support to volunteers,
- Strong facilitation skills and essential experience of peer support or user led groups with charity beneficiaries.
- Understanding of safeguarding particularly around vulnerable families.
- Excellent communication and engagement skills, with good attention to detail.
- Full driving licence and use of a car for work purposes.
Desirable:
· Lived experience of kinship care.
· Understanding of children’s social care.
· Digital community building (Facebook / WhatsApp etc).
· Full, clean driving licence/own car.
General characteristics and attributes:
· Flexible and willing to travel for work across England and Wales.
· Drive and have access to a vehicle.
· Commitment to the values, aims and objectives of Kinship.
· A real commitment to equity, diversity and inclusion within your role and a respectful approach to working with people from a range of backgrounds.
· Good standard of written and spoken English.
· Permission to work in the UK.
· Able to remain focused on the primary task of establishing new peer support groups, ensuring that more kinship carers have access to high-quality peer support.
Equality Diversity and Inclusion
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
Candidate Application Information
Please refer to the Job Description for this role to check that you meet the criteria necessary for the job. Closing date and interview details:
Closing date: 1 November 2024 12:00 pm
Interviews: 1st Interview Week Commencing 4 November
2nd Interview Week Commencing 11 November
We reserve the right to close this vacancy earlier than the stated deadline.
We will guarantee interviews to any candidates with experience of kinship care (either of being in kinship care or of being a kinship carer) who demonstrate they meet the essential skills and experience outlined.
Please tell us if there are any reasonable adjustments, we can make to assist you in your application. If you have a disability, which you would like us to consider, please tell us about this when you apply. Please let us know if we can help and remember that you can request information in large print or in a different format.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.