Service Management Jobs

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care. 

We currently have around 90 staff based in England, Wales, Scotland, and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

The Research Officer will report into the Head of Research and provide a wide and extensive range of administrative support to the charity’s research grant programme. This includes supporting and taking responsibility of aspects of the grant review process, maintaining grant records and organising meetings. The post holder will liaise with bowel cancer researchers and clinicians and our research committee members. The post holder will need to be a team player with excellent communication and people skills and must be proactive, resilient, and capable of organising and managing a varied workload.  We’re looking for someone who can hit the ground running, someone who is passionate about science and ideally with some experience of grant administration.

Safeguarding 

Safeguarding is everyone's responsibility and at we're committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.  

Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon the role.  

Family Support Worker

12 month FTC

£23,000 pa + benefits (including 25 days annual leave, company car and pension)

North East Care Team

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our North East Care Team.

Reporting to the Family Support Manager out of our North East Care team base and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand the processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

· Flexible working hours to balance home and working life

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Closing date: 31 August 2024

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Supported Housing Coordinator

This is an exciting opportunity to join an amazing organisation to help set up and develop a new Supported Lodgings service.

Position: Supported Lodgings Coordinator

Location: Wigan

Contract: Permanent

Hours: Full time 37.5 hours

Salary: £27,136

Closing Date: Tuesday 6th August 2024

About the Role

The Supported Lodgings Co-ordinator role is a busy and varied one. You will be responsible for ensuring all young people referred to the service, are assessed, supported and placed effectively with their hosts. In addition, you will be responsible for overseeing the recruitment, training and management of hosts, as well as promoting the service to key stakeholders, and supporting young people directly.

Wigan Supported Lodgings service will work across the different neighborhoods in Wigan and you will be responsible for the effective delivery of it.

Your work will be underpinned by the organisations Endeavour model of assets based, psychologically informed delivery. The aim of which is to ensure that every young person leaves the service with the skills and resilience to be confident and self-determining in their lives.

Your work will also be underpinned by the organisations model of Acceptance and Commitment Therapy informed delivery, the aim of which is to support our clients to understand and act on their values, strengths, and long-term vision for their future.

Working under the direction, guidance and support of the Deputy Supported Lodgings Manager and the Greater Manchester Prevention Team you will be responsible for young people needing longer term placements, as well as sharing responsibility for the safety and wellbeing of all hosts and staff at the service.

Key responsibilities include:

 

• To be the first point of contact for young people and referral partners wanting to access the Supported Lodgings service.

• You will lead on the assessment of needs and risk, predominantly focused on suitable risk management plans for the safeguarding, matching and placement of young people in the homes of hosts

• Arrange all aspects of a young person’s stay with a host, ensuring they feel welcomed and supported, taking into account the support needs of individuals.

• You will have responsibility for ensuring the health and safety of the environment for young people and hosts through regular checks and reporting.

• To work with young people, hosts and other agencies, to prepare them for independent living and access longer term, appropriate accommodation using support plans.

• You will be part of a team responsible for a 24 hour on call service

• You will recruit, vet and train hosts both formally and informally ensuring that the host recruitment policies and procedures are implemented.

• You will be responsible for carrying out regular checks on host accommodation and assisting them to make necessary changes.

• You will proactively work in partnership with multiple agencies including statutory teams, to support the well being and ongoing housing needs of young people, working in accordance with safeguarding, data protection and information sharing protocols.

• You will lead on the active promotion and selling of the Supported Lodgings service to all potential hosts and referral partners, across the voluntary/statutory sectors and within the wider local community.

 

About You

 

You will need to have the following skills and experience:

• Experience and an understanding of working with people experiencing homelessness, or people in crisis

• Experience of supporting young people with their support needs, working closely with other key professionals.

• Experience of writing, implementing and evaluating risk assessments

• Experience of supervising or supporting hosts or staff

• An understanding and commitment to working in an assets based way

• Able to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion

• High level understanding of professional boundaries and ability to maintain them

• Effective collaborative working with a range of internal and external stakeholders.

• Ability to effectively reflect on own practices for ongoing learning and development

About the Organisation

 

The organisation delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Service Coordinator, Client Services Coordinator, Housing Services Coordinator, Services Coordinator, Residential Services Coordinator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Customer Engagement & Insight Officer / Case Handler (Complaints)

Hemel Hempstead (Hybrid/Smart Working)

Salary up to £35,212 Per Annum Plus Benefits

Temporary Fixed Term Contract, Full Time (Fixed Term Contract)

37 hours per week (Monday – Friday, Flexibility Negotiable)

Thrive Homes is seeking a highly skilled and motivated Customer Engagement & Insight Officer to join our Customer Services department.

As a crucial member of the team, your main responsibilities will be to manage complaints, ensure compliance with the Housing Ombudsman Code of Complaints, and identify areas for improvement based on feedback and customer satisfaction.

Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices.

Other Responsibilities:

• Quality check responses before they go out to ensure consistency and in line with Thrives complaints policy.
• Identify improvements and lessons learned from feedback and monitor delivery.
• Scrutinise and summarise customer feedback and produce reports which highlight trends and lessons learned for Leadership Team.
• Updating and sharing complaints dashboards with the business to ensure complaints are responded to in timescales.
• Engage with customers directly by leading focus groups and holding customer voice events both in person and online.
• Co-ordinate customer surveys and feedback.
• Speak to customers who have complained to discuss how complaints can be resolved.
• Deliver training and feedback to the wider business on customer experience.
• Contribute to deliver Thrives customer ambition.

Requirements:

• Technical expertise in complaint management, customer service, quality assurance and the ability to write a formal response.
• Ability to role model our core behaviours, with a focus on trust and respect for everyone.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Excellent Microsoft Excel skills
• Ability to work independently and as part of a team.
• Flexible and adaptable to change.

 Benefits:

Thrive’s Top 10! 

• Annual Leave - 25 days per year increasing by length of service (up to 30 days)
• Buy or sell annual leave
• Generous family friendly provision
• Pension - Thrive Homes will pay double your contribution (up to 10%). 
• Discretionary Bonus
• Life assurance - a payment of 3x your salary
• Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
• Virtual GP Service (available 24/7)
• Wellbeing reward scheme (earn vouchers through a health app)
• A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!

All roles at Thrive are subject to a basic DBS check.

Closing date: 29th July 2024

Interviews Dates: To be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

About Thrive

Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year.

Thrive’s Approach

Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.

Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community. 

As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us. 

Youth Realities is an award-winning specialist charity supporting young survivors of abuse and violence aged 11-25, operating as one of the only services in the UK exclusively addressing adolescent relationship abuse through prevention, intervention and healing. 

The Senior IDVA is a critical role that will sit within the wider IDVA team, managing a caseload of medium-high risk young women and girls (maxium seven at any one time), whilst holding leadership capacities as the charities Designated Safeguard Lead, overseeing IDVA case reviews and referrals into the service. 

PROGRAMME OVERVIEW

1:1 SUPPORT
Youth Realities provides specialist 1:1 Support and Advocacy, delivered by a team of trained IDVAs, to young women, girls, non-binary and trans young women aged between 11-25. Young people engaged will present with a range of needs including experiences of intimate partner and relationship abuse, sexual violence/ abuse, criminal and sexual exploitation and other forms of intra and extra-familial harm.

IDVAs will engage young people in regular weekly, fortnightly or adhoc support including immediate crisis intervention, harm reduction, emotional wellbeing and long-term practical development. The support is offered for up to 18 months and young people can remain engaged with the charity beyond this point via various community activities. 

Each IDVA supports up to 10 young people at any one time, and support can be delivered from a place of safety, including: Youth Realities community space (Barnet, NW9), other community locations (cafes, community centres), places of education or when deemed safe and necessary, the home of the young person. 

As Senior IDVA and DSL, this role includes direct delivery and caseload safeguarding oversight, and capacity is restricted to an individual caseload of 7 young people at any one time.

YOUR ROLE AND KEY RESPONSIBILITIES

Caseload management
To engage up to 7 young people in specialist, targeted 1:1 IDVA support to address existing or previous experiences of violence or abuse. This includes relationship building, session coordination, advocacy within required spaces such as education, health and justice, and completing robust safety plans, risk and need assessments as required.

Safeguarding
It is the responsibility of each IDVA to manage and be accountable for the individual safeguarding of those they are supporting, and it is expected that each IDVA will operate within all outlined guidance and policies set by Youth Realities when doing this. As Designated Safeguard Lead, you will be responsible for overseeing and making the final decisions on all escalated safeguarding concerns, including: responses to immediate or imminent harm that exceed the remit or specialisms of individual IDVAs, making recommendations and final decisions of external safeguarding referrals, i.e to MASH or MARAC, if this is required, and supporting with the establishment of Individual Risk Assessments where needed. 

You will be required to meet weekly with each individual IDVA, for a recommended time of 30 minutes, to discuss any updates to each case, including reviewing outstanding actions, checking the status of Individual Risk Assessments and Safety Plans each IDVA is responsible for establishing, and making decisions on case closures. 

You will be required to represent Youth Realities as DSL in external conferences, meetings and events, such as VAWG Forums, Safeguarding Children Partnerships and Vulnerable Adolescent Risk Panels, as capacity permits. 

You will be required to be available, whether in person or via phone, during the time of session delivery in case there is a safeguarding issue to address. This responsibility will be shared with the Deputy Safeguard Lead (DDSL) during periods of absence (annual leave, sickness etc.). 

You will be requested to give feedback on policies, structures and processes regarding safeguarding in an advisory capacity, though will not hold responsibility for the establishment of such documentation.

Referrals
You will be the first point of contact for all referral agencies into the charity, and will be responsible for processing and allocating referrals into the 1:1 programme as and when they are received. Referrals must be processed within 2 working weeks, at the very latest, of receipt. For further information on the referral process, see here.

Job Title: West Yorkshire Full-time Maths Tutor

Reporting to:  West Yorkshire Programme Manager

Responsible for: Delivery of academic intervention in Maths to pupils in educational environments for Tutor Trust

Location: West Yorkshire

Salary: £24,000 per annum, depending on experience and qualifications. This is a full-time position (40 hours across seven days a week)

Job Purpose: Main Duties and Responsibilities:

· To plan and deliver tuition to primary/secondary school aged pupils (from 9-16 years old) across West Yorkshire in Maths on a 1:1 to 1:4 ratio.

· To complete appropriate paperwork relating to tuition with pupil (register, feedback sheets, etc.)

· To liaise with the West Yorkshire Programmes team and the quality team.

· To undergo any appropriate training throughout the role to enhance the quality and impact of tutoring delivery.

· To support other tutors as appropriate.

· To be involved in Tutor Trust tutorials and training where required.

          To follow all Tutor Trust/school safeguarding policies and procedures.

Person Specification – skills and attributes

· One year of tutoring experience required or QTS.

· Ability to tutor Maths to a standard desirable.

· Bright, enthusiastic, and well-motivated tutor confident in dealing with young people.

· Robust and resilient character with excellent time-management skills.

· Must have achieved a minimum of Grade B/6 at GCSE in Maths and English.

· Demonstrate a commitment to the goals and ethos behind The Tutor Trust.

· Enthusiasm and ability to contribute to the successful development of The Tutor Trust.

· Understanding of the National Curriculum, GCSE syllabus and have a broad understanding of policy issues and educational best practice relating to improving pupil achievement at KS2, KS3 and KS4.

· The ability to work with children from complex backgrounds and with complex needs.

· Access to a full driving licence and car is desirable, but not essential.

Application Information

- Closing date for applications:  Wednesday 31st July 2024

- Interviews to be held: Thursday 8th August (Leeds Office)  

- Start date: Monday 2nd September 2024 (subject to completed enhanced DBS check)  

General

The West Yorkshire team is based in central Leeds offices however, there is the opportunity for hybrid/remote working. The job is a full-time, position with frequent travel required across the West Yorkshire Region to deliver tuition.  All reasonable travel expenses on Tutor Trust business will be reimbursed (not including your regular commute from home to the Tutor Trust office). 

Holiday entitlement will be 33 days per annum (inclusive of Bank Holidays, pro rata). The role will involve working occasional unsocial hours in the evenings and at weekends. 

Tutor Trust is signed up to the Government-backed NEST pensions scheme, which is offered to our employees (with an employer contribution) after the qualifying period.

In accordance with our Child Protection and Safeguarding procedures, this position requires an enhanced DBS check and two satisfactory references.

Candidates are required to submit a completed application form outlining how they meet the requirements of the role and why they want the role. Please email completed application to the careers email address found on the attached job description attatchment by the date above.

The Tutor Trust is an Equal Opportunities Employer

For further general information please visit The Tutor Trust website

The Tutor Trust is committed to safeguarding and promoting the wellbeing of all children, and expects our staff and volunteers to share this commitment

Location: Hybrid, Old Street, London
Salary: £35,728 per annum (i.e. pro-rata to the full time equivalent of £39,762 per annum)
Hours: 31 hours (4.5 days) per week
Department: Strategic Communications and Content
Job Type: Part-time
Contract Type: Permanent

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.

We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.

We are seeking a creative and dynamic Social Media Officer to join our Strategic Communications and Content Unit. This role will be line managed by the Social Media Manager, and works closely with Media, External Relations, Brand and Content teams in the Unit as well as a variety of colleagues across the organisation.

In this role you will be responsible for maintaining the social media calendar, community management and developing proactive and reactive content that strategically builds our brand, engages audiences, and supports the delivery of our brand, fundraising and influencing objectives. You will be responsible for tracking our social media activity and staying on top of trends and relevant news to capitalise on opportunities for social media output.

You will work closely with the Social Media Manager to develop and execute our social media strategy, implement talent and partnership strategy in relation to social media, and use insight and learnings to optimise our social media output as well as providing reports and insights to internal stakeholders.

You will lead on creating social first content for our platforms, working closely with the Social Media Manager and Brand and Content teams. You will play a role in planning and delivery of digital marketing activities in relation to social media.

The successful candidate will have a proven track record in social media management and campaigns, social media analysis, community management and creating content for social media. They will possess a blend of creativity, analytical skills and the ability to react to trends and external events. And above all, they will be able to demonstrate a passion for gender equality and creating a safer, more just world for all children.

For further detail of this role, please see the job profile.

The deadline for applications is 23:59 on Thursday 08 August 2024. The vacancy may close earlier than the deadline stated if we receive a high number of applicants. We therefore encourage interested applicants to apply without delay.

Interviews will take place the week commencing Monday 19 August 2024

We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include an Enhanced Disclosure and Barring (DBS) check and a check of the Children’s Barred List. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

REF-215868

Project Officer (QNCC)
£27,385 - £30,053 pa, plus excellent benefits
London (including flexible working)
Fixed-term contract for maternity cover, 12 months

The College Centre for Quality Improvement (CCQI) works with mental health services to assess and improve the quality of care they provide. We work with more than 90 per cent of mental health service providers in the UK and focus on four key areas: quality networks, accreditation, national clinical audits, and research and evaluation.

Visit our website to find out more about The College Centre for Quality Improvement.

This is an exciting opportunity for someone looking for a career in quality improvement or health service development. You will work in a dynamic team supporting a national network(s) of front-line mental health services, interacting with clinicians, patients, and their carers to improve these services.

The successful candidate will oversee data collection from clinical services to benchmark against quality standards, arrange and attend face-to-face and/or virtual visits to mental health services across the UK, organise events and deliver training as well as writing reports and other administrative tasks.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

We operate a hybrid working model of onsite and working from home/remote, which helps to ensure a flexible work life balance.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.

Closing date: 2 August 2024.
Interviews: 19 August 2024.

This is one of two new part-time roles at Carers Trust that are essential to giving our supporters a personal and highly professional level of donor care. This role focusses on great thanking and donor stewardship whilst supporting the “twin” role, Supporter Care Coordinator (Data), which focusses more on financial processes and data entry.

Working closely with the Head of Individual Giving and the other Supporter Care Coordinator (Data), you will ensure that the way we manage thanking and donor queries is superb and that our data is the essential foundation to our high-quality fundraising and help us to create long term relationships with supporters.
 

Application deadline: Sunday 18th August

Expected interview date: Friday 23rd August, in person at London Carers Trust Office in Southwark

The London School of Economics Students Union is looking for a highly organised, efficient, and motivated individual to help provide high level executive and administrative support for the unions chief executive officer, officer team and senior leadership team. 

You will provide high level executive support, including diary, meetings and agenda coordination, inbox management, minutes and note taking, creating briefing notes and reports, and managing actions trackers.

In addition, this role will provide administrative support for special projects for the senior leadership team. 

You must have a proven track record in delivering excellent project management skills, able to work across teams and to drive projects forward.
 

In particular this role will support the Head of Communities and Partnership coordinate the partnership and department delivery programme of work with LSE academic departments.

We are looking for someone who is highly organised with strong, communication and relationship building skills with the ability to build professional relationships with a wide variety of individuals, internally and externally. Reliability and a can‐do, proactive attitude are necessary as well as a desire to work in a fast-paced dynamic exciting organisation.

If this sounds like you please apply!

Why apply?
 

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces.
 

Benefits and Perks
 

In return for your passion and experience we offer:
 

-        25 days of holiday per year (pro rata)

-        Additional closure periods at Christmas and Easter

-        Free LSE Students’ Union gym membership (including advice from dedicated professionals)

-        Cycle to Work scheme enabling significant savings on bicycle purchase

-        Access to LSE staff training courses

-        Ability to purchase TOTUM (NUS) card, which provides a wide range of discounts

-        Flexibility for work-life balance

-        Interest-free travel loan

Recruitment 
 

Our recruitment processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process in three stages:

·   Part 1 (Supporting statement) is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for interview.
 

·     Part 2 (CV) outlining your career history to date.
 

·    Part 3 (Equal Opportunities Monitoring and Contact Form) is personal information. It helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting. Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. 

This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities.

Previous applicants need not apply.

Please send us a CV, complete a supporting statement outlining how you meet the persons specification of the role along with equality monitoring form which will be seen by our human resources team.
 

·  The closing date for is Monday 5 August 2024 by midnight.
 

·  Shortlisting Monday 19 August 2024.
 

·  Interviews and assessments on Thursday 22 August 2024

Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor. 

Location: Suffolk
Salary: £11,034 (£27,584 FTE)
Hours: 14 hours (2 days per week)
Department: Prison delivery
Job Type: Part time
Contract Type: Permanent

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Hollesley Bay. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison based reading and numeracy programme, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.

This role will be prison-based. Employee benefits include a company contritution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

?Interviews are planned for Friday 30 August 2024 (online).

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-215826

Head of Individual Giving

We are looking for an experienced Head of Individual Giving to focus on growing the active supporter database and income generation across all individual giving activity for an important charity.

If you feel you have the skills and experience for this varied and extremely rewarding role, then apply today!

Position: Head of Individual Giving

Location: Cambridge/Hybrid

Salary: circa £50,000 (depending on skills and experience)

Hours: Full-time, 37.5 hours per week

Contract: Permanent

Closing date: 4th August 2024, however, we reserve the right to close this vacancy once enough applications have been received or a successful candidate is found.

About the Role

The Head of this team will recruit and look after all fundraisers and donors giving up to £10k. You will drive an ambitious step change in donor acquisition and donor experience, embedding a culture of innovation, business process, responsiveness, and ambitious growth. You will continue and grow our acquisition strategy to ‘recruit’ patients and loved ones to support the organisation.

You will develop and lead a fundraising and stewardship strategy for all of the organisation’s fundraisers and donors giving up to £10k. You will proactively grow our patient fundraising programme by developing a mass recruitment and engagement strategy for the organisation’s patients and staff. You will also develop a loyal supporter base by providing an efficient gold star service to all supporters from the first point of contact, through systems-driven operations.

The role will allow you to have a strategic and practical impact, and you will lead a small team (with the potential to grow) including functions that cover income generation through our appeals, and supporter acquisition through new and existing products. This role will work collaboratively with colleagues in the communications team, community team, and data and insight.

Key skills required for this role include:

• Leadership experience at Head Level.
• Constantly evaluates performance through measurement, KPIs and targets
• Strives continually to drive change ensuring that the charity is efficiently discharging its duties
• Strong leadership skills; able to make tough decisions
• Ability to write board reports, and present at various meetings, committees, and Board meetings as and when needed.
• 5 years’ experience in DM campaign management.
• A curious but meticulous mind!
• With confidence in your skills to both plan and analyse activities across the database to maximise income generation and opportunities to cross-sell activities and products.
• A creative flair and experience in creative development and proven success in donor acquisition and/or donor development campaigns.
• A leader who gets excellent results within agreed budgets and on schedule.

In return

This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital.

You will receive a fantastic benefits package including:

• Pension Scheme
• Group Life Assurance @ 4 x Salary
• Enhanced Maternity and Paternity Pay
• Annual Eye Tests + £65 (towards Computer Use Glasses)
• Leisure Centre on site
• NHS Discount Schemes
• Health Cash Plan - Medicash
• Employee Assistance Programmes

- Health Assured 

- WeCare

- Medicash

• 25 days of Annual Leave + Bank Holidays – Annual Leave increases by one day each year after 2 years’ service up to 29 days
• Your Birthday off
• Cycle 2 Work Scheme

We strongly encourage candidates of different backgrounds and identities to apply.  Each new team member is an opportunity for the organisation to bring in a different perspective and further diversify the charity.

Other roles you may have experience with could include Individual Giving Manager, Charity Fundraising Manager, Senior Fundraising Manager, Interim Fundraising Manager, Trusts Fundraiser, Foundations Fundraiser, Fundraising, Partnerships Manager, Fundraising Partnerships, Income Generation etc. #INDNFP1

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Background

Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise over £15 million through their Facebook Challenges and Virtual events. 

We are a fast-growing agency with a strong reputation for delivering outstanding results. Our team of experienced fundraisers know exactly what it’s like to be on the front line and put their heart and soul into every event. 

On a day to day basis, our team maintains a safe and welcoming environment and ensures all challenge participants feel valued and well supported. Our reputation for delivering an excellent service has helped our agency grow at a rapid pace and we are fast approaching our busiest period. We are now on the lookout for talented fundraisers who understand the value of supporter care to join our team.

About the role

Our moderators manage Facebook groups of up to 18,000 virtual challenge participants. You will be working with some of the biggest names in the sector, supporting them to raise five and six figure sums. 

This role is perfect for skilled fundraisers who can provide excellent supporter care, and is best suited as an additional source of income (the majority of our team are freelancers and consultants). You must be able to begin moderation at 9am (or earlier), wrap up by 9pm and adhere to our sub-three hour response time. 

As a Fundraising Group Moderator, you would be responsible for:

• Becoming the voice of the cause you are representing, adhering to their brand guidelines at all times

• Identifying, escalating and signposting any safeguarding issues

• Managing your own time and work on own initiative

• Responding to all post and queries in under three hours

• Maximising registration conversions and fundraiser activation 

• Providing fundraising support to challenge participants

• Ensuring that the group is a safe, constructive and positive environment

• Going above and beyond at all times to provide participants with an incredible experience

Our moderation takes place between 9am and 9pm, Monday-Sunday. Different challenges have different requirements and whilst you need to be on hand to monitor the group during 9am-9pm, the role does allow for a great deal of personal flexibility.

The ideal candidate will have a minimum of 3 years' professional fundraising experience. They will understand the importance of stewarding relationships and be committed to always acting in the best possible way for the charities we work so hard to support.

Full training will be provided alongside regular one to one and team catch ups. 

On a day to day basis you will:

• Work off your own initiative and have exceptional time management

• Be the charity representative for the event

• Maintain a safe and positive environment 

• Identify and solve/diffuse issues within the groups

• Bring your own personality to the role 

• Follow clear processes

• Engage with participants using a warm, friendly and informal tone

• Respond to posts and questions in a timely manner

• Respond to inbox messages from participants

• Use personal Facebook profile to moderate groups (this allows us to build relationships with participants)

• Encourage and motivate participants 

• Work on GivePanel to manage registrations 

• Post engaging content on a daily basis 

• Identify, report and signpost all safeguarding concerns 

Person Specification 

Essential

• At least three years’ professional fundraising experience

• Have own Facebook profile and strong understanding of the platform

• Be available for between 3 and 6 days per week (including one weekend day) 

• Excellent written communication skills 

• Ability to work off own initiative 

• Strong attention to detail

• Team player 

• Ability to multitask

• Problem solver 

• Creative and innovative 

• Exceptional time management skills

• Keen to learn new skills - your fundraising experience is a fantastic platform however group moderation can be a steep learning curve!

• Must be available to quickly adapt throughout the day should issues on the group arise

Desirable:

• Events and individual giving experience 

• An understanding of the Facebook Challenge Model and/or experience of running Facebook Challenges

• Experience in using GivePanel or similar platform 

• Experience in managing Facebook Groups 

Marie Curie, the UK’s leading end-of-life charity, is seeking an Associate Director of Local Fundraising to lead their local fundraising operation and ensuring they maximise the value from local relationships.

Marie Curie is the largest non-NHS provider of end-of-life care in the UK, the only provider across all four nations delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Their leading research pushes the boundaries of what we know about good end-of-life, and their campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they’re likely to die from.

The Associate Director of Local Fundraising is a senior role within the Income, Innovation and Engagement directorate; a highly ambitious and professional team which is working to grow income and strengthen the organisation’s voice across the UK as the leading end of life care charity in the UK. Marie Curie has ambitious financial growth targets and needs to drive net contribution, engagement and awareness if they are to achieve their fundraising ambitions and subsequently their service growth goals.

The primary focus of the role is to maximise the net contribution from local fundraising but also to  drive community awareness and engagement with Marie Curie.  This is a key role for Marie Curie, responsible for managing a team of over 100 people and having responsibility for over £20 million Income, the recruitment of legacy prospects, the delivery of fundraising events and the strategic approach of supporter facing volunteers.

The Fundraising teams based in communities across the UK are responsible for raising money, driving legacy sign ups, building event participation and profit and growing awareness and engagement of the need for and impact of the charity’s work amongst supporters and people who have the potential to support Marie Curie.  With all local relationships managed by this role’s teams, the post will ensure that supporters have a connected, seamless experience.

The ideal candidate will have senior leadership experience in a fundraising environment with a successful track record in increasing voluntary income or revenue. They will also have experience in developing both annual operational and three-year strategic plans, developing creative and innovative solutions and digital marketing and in working with working with volunteers and engaging local communities. This will be combined with a proven track record in managing large high-performing, geographically dispersed teams.

This is an ideal career opportunity for an individual with extensive community fundraising experience looking to either broaden their portfolio or take the next step towards a Director of Fundraising role. 

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

CLOSING DATE: 9am, Monday 12th August.

PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest.