Service Management Jobs
The Partnership Development Team at Alzheimer’s Research UK (ARUK) prides itself on delivering sector-leading partnerships. We are a friendly, collaborative, and ambitious team driven by our goal to fund vital dementia research and ultimately find a cure for dementia.
Our Senior Partnership Development Officer is responsible for proactively establishing, managing and growing our largest partnerships while line managing one of our team Executives. You’ll have strong relationship management and business development skills, as well as attention to detail and an organised approach to a busy and varied workload. These skills will have been honed in either a charity or corporate role.
You will work with the wider Partnership Development team to coordinate activity from high-value relationships while holding and developing robust long-term relationships with our highest-level corporate donors.
Our Partnership Development Team sits within the Philanthropy and Partnerships Directorate. We collaborate closely with the Regional Fundraising team and the wider Fundraising and Marketing function, so communication, collaboration, and strong relationship skills are essential.
We are lucky to work with some fantastic UK-based and international companies who recognise our passion, creativity, and ability to work flexibly to achieve their CSR aims while supporting ARUK’s strategic goals. Awesome brands like The Perfume Shop, Omaze and Cadbury are just some examples of organisations that have joined our mission to find a cure for dementia.
Main duties and responsibilities of the role:
Provide high-quality account management for corporate supporters, acting as the day-to-day contact point for the company and its staff and ensuring the highest standard of supporter care at all times.
· Respond promptly and professionally to corporate supporters, ensuring extremely high-level customer service is maintained from across the charity with the accounts you are responsible for.
· Lead new partnership set-ups, including establishing legal agreements, partnership calendars and reporting methods.
· Create and support Partner Charity Committee’s and Ambassador networks
· Build strong relationships with internal ARUK stakeholders, including Senior Leadership Team, to collaborate on partnership strategy.
· Offer extensive, creative fundraising ideas to support partner companies, using a broad range of experience and case studies.
· Assist with the organisation of innovative, engaging corporate fundraising events and attend events where relevant.
· Ensure effective monitoring and evaluation of all corporate activity, clearly communicating progress.
· Proactively identify and pursue opportunities to broaden and lengthen relationships, creating multifaceted partnerships.
· Work closely with the communications team to create clear partnership communication plans and ensure corporate fundraising press opportunities are maximised and the impact is communicated clearly to the partner company.
· Achieve agreed financial and non-financial targets, to include partnership income and stewardship goals.
· Work proactively with employees at all levels within the companies you are supporting to identify and maximise potential income, both within and beyond the partnership terms.
Support the Partnership Development Manager (PDM) and Senior Partnership Development Manager (SPDM) in the onward development and implementation of the corporate fundraising strategy for ARUK, to increase the team’s income.
· Work with the PDM to ensure that the most appropriate use is made of internal and external contacts to support the work of ARUK, creating and maximising networking, influencing and engagement opportunities.
· Ensure new business prospects within partnerships are identified and passed to the New Business Team.
· Undertake project work as requested by the PDM to increase engagement with ARUK from within our corporate partners and develop ARUKs offering to our partners.
· Setting a best-in-class example for the wider team in all aspects of your role.
Represent the charity professionally in a high-level corporate context
· When representing the charity externally, influence and engage external contacts at all levels to maximise corporate fundraising potential.
· Maintain up-to-date knowledge of developments within the dementia research field.
· Communicate confidently about the research we are funding and dementia/ARUK more broadly. Including presenting to large audiences.
Line Management
· Line Management of a Partnership Development Executive (PDE); driving the success of this post through effective and inspiring leadership to ensure a highly motivated and efficient support function to help the team achieve targets.
· Delegate workload from across the team to the PDE, ensuring they are supporting both the New Business and Partnership Development functions.
· Oversee the PDE’s targets and objectives.
· Ensure the PDE is meeting all team and charity SLAs.
· Line management of any temporary administrative staff recruited to assist with specific projects.
What we are looking for:
· Building and growing high-level relationships through networking, negotiation and influence both internally and externally.
· Confidence working with computers; knowledge of Word, Excel, and Outlook.
· Ability to ensure effective reporting with partnerships when tracking charity income via various sources including our CRM system.
· Ability to independently manage projects from beginning to end.
· Excellent account management and relationship management skills in either a charity or corporate role; transferable sales or marketing skills also relevant.
· Good planning, prioritisation and organisational skills with excellent attention to detail.
· Excellent communication skills, with the ability and confidence to present to corporate audiences.
· You work well as part of a team but are proactive and can work independently.
· A confident and friendly manner; would feel at ease representing the charity to high-level external contacts.
· Creativity, innovation and resourcefulness to identify opportunities within partnerships and develop tailored fundraising ideas and initiatives.
· Willingness and ability to travel independently in the UK and to work outside of regular office hours when needed.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £36,000 per annum, plus benefits.
Please download the Vacancy Pack for more information.
The closing date for applications is the 11th August 2024, with interviews likely to be held week commencing the 19th August 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
The time commitment will be approximately 2/3 panel sessions per year as Vice Chair and 4/5 sessions as a panel member, more if needed.
Payment rate for Vice Chair is £400 and for panel member is £200 per panel, plus reasonable travel and other expenses incurred.
Attendance at 2 training sessions per year will be required for which travel expenses are paid and refreshments provided.
PACT is one of the UK’s leading independent adoption charities, placing children with secure and loving families and supporting them with specialist therapeutic support.
Our external members on our Adoption Panel play a very important role at PACT by considering applications from those wishing to become adoptive parents. We are looking for someone to join as a member and also act as our Adoption Panel Vice Chair, to ensure our panel reaches fair and informed recommendation outcomes to a high standard.
You will have an understanding of the adoption process from professional or personal experience and will be competently skilled to chair complex meetings, facilitating active participation and operating in accordance with a regulatory and policy framework.
With an awareness of the richness of different kinds of families and their potential for meeting children/s needs, we would love to hear from you if you can bring different experiences, knowledge and perspectives to our panel member group.
We are actively working to ensure that equality and inclusion is embedded in everything that we do. It is central to our work with vulnerable children, women and families, and championed by our community. However, we know there is more we can do. We want to do all we can for our service users, and we want everyone at PACT to feel a sense of belonging. To support this aim, we are working proactively to develop a panel member group that it is representative of our diverse service users (both current and prospective), volunteer community and our wider eco-system. We also know the value of having panel members who champion inclusive values and bring a wide variety of perspectives to our organisation. We welcome people of all ages, backgrounds, cultures and levels of experience to apply for this role.
If you believe you can contribute to the skills and diversity of our Adoption Panel and would like to apply, please visit the Contractors page of our website for more details and the application form. You will also find contact details for an informal discussion about the role on our website.
Closing date for applications: 9am Monday 12 August 2024.
We look forward to hearing from you!
PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries. These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) Standard check, overseas police check where applicable and references covering a minimum 5 year period. All opportunities are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services
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The client requests no contact from agencies or media sales.
Trainee Assistant Reserves Officer (Solent)
Salary: £21,840 gross per annum
Location: Curdridge, Southampton, Hampshire, SO32 2DP
Full Time – 35 hours per week
6 Month Fixed Term Contract
Closing date: 07 August 2024
Interviews: 14 August 2024
Our client are a grassroots movement working for nature’s recovery and to bring people closer to nature.
They are seeking a Trainee Assistant Reserves Officer (Solent) to join their cause.
The successful candidate will be assisting the Solent Estates team in practical management and biological surveying of six nature reserves across the South Coast: Farlington Marshes, Swanwick Lakes, Milton Locks, Pewit Island, Southmoor and Hookheath. These sites hold significant national wildlife value with a primary focus on coastal birds.
Duties will include assisting Officers with environmental habitat management, project management, biological surveying, conservation livestock management, equipment & power tools maintenance and working with volunteer groups.
This post is aimed at individuals who wish to pursue a career in the environmental sector with a large focus on habitat and nature reserve management. In-house and external training will be provided following a tailored training program to give the most progression to the successful candidate. Occasional out-of-hours work may be requested, mainly dealing with livestock. Time can be claimed as time off in lieu.
Wild About Inclusion!
As an inclusive employer our client recognise that our workforce needs to better reflect the communities in which they live and work. Our client encourages applications from all sections of the community, particularly those underrepresented within our sector, including people from black, Asian, minority Ethnic backgrounds and people with disabilities. They are committed to creating a Movement that recognises and truly values individual differences and identities.
Our client offer a wide range of benefits including a competitive salary, generous annual leave allowance, a contributory pension scheme, life assurance, learning and development support, 24-hour access to our employee assistance programme and more.
To apply for the role, please click on the 'Apply' button at the top of the page. In the ‘supporting information’ section, you’ll need to demonstrate, with detailed examples, how you meet the job requirements using the Job Description and Recruitment Pack.
Please do not use artificial intelligence tools to assist you to complete the application form. We may not accept applications that have been completed utilising AI tools. If you would usually use tools such as these to assist you in filling in a form, please contact us to discuss this further and understand other options.
Strategic Lead - People and Culture
Salary: up to £50,000 per annum
Location: Newark based (with flexibility to work from home).
UK Travel will be required
Full Time: 35 hours per week
Permanent
Closing date for applications: 11th August 2024
First Interview: 30th August 2024 (Newark office)
Second Interview: 6th September 2024 (Online)
About our client
Our client are a federated movement of 46 charities, supported by a central charity, the Trusts. Together our client have 900,000 members, 32,500 volunteers and 3,400 staff across the UK. They are at an exciting moment in their 110-year history, with the development of an ambitious new strategy, setting out a vision for nature in recovery, with abundant, diverse wildlife and natural processes, creating wilder landscapes where people and nature thrive.
The next 10 years will be critical in determining what kind of world we will all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. This will require big, bold changes in the way we think and operate, and the development of a strong, collaborative culture. It will require an increase in collaboration and working together, underpinned by strong systems and data.
Our client are on a mission to bring about a people-powered nature and climate recovery by empowering people to take meaningful action for nature, and to create an inclusive society where nature matters to everyone, everywhere. They are ambitious in their desire not just to slow, but to reverse the declines in nature. Together they have developed a bold, new collective strategy which outlines their vision and the actions they will take to restore nature over the next eight years.
About You
If you are a brilliant People and Culture professional looking for a new and exciting challenge with the opportunity to work for one of the UK’s best loved charities, then this could be the perfect role for you!
You will be supporting a strategy group and working with strategic people across the federation to ensure they invest in a high-skilled and diverse staff. You will be part of their strategic transformation team and you will foster a positive work environment, develop a strong organisational culture, and align HR Practices with the organisation’s objectives and values.
This is your chance to be a core part of driving our ambition to unlock the potential of their people through leading, cultural and HR best practice across the Trust federation. They know The Trusts is a great place to work and volunteer and with your help they can further embed this view across the sector.
You’ll work alongside the Strategic Lead on Learning and Development and the wider Trust People team. As well as managing a small team of HR professionals, you will look to develop and deliver their people and culture strategy using innovative and creative talent solutions - building an environment where their people can continuously develop to be their best.
You will provide leadership and consulting support to the Senior Leadership Team on matters of cultivating culture, setting goals, developing policies, and implementing strategic objectives.
Our client are seeking a passionate Strategic People and Culture professional to join them, you will have a proven track record of taking a lead in driving forward organisational change around people and culture strategies in a complex organisation. Your role will be to evolve and deliver their People and Culture Strategy delivering resulting initiatives and plans, and you will have experience of working within a strategic HR role, ideally across different organisations. Excellent communication, negotiation and interpersonal skills are essential, with the ability to work collaboratively with cross-functional teams. You will be a natural influencer and you will be highly personable and able to build effective stakeholder relationships, internally and externally, at all levels.
You will support, lead and facilitate a number of working groups across The Trusts looking to harmonise terms and conditions where appropriate and produce a suite of resources leading to great efficiencies.
You will enjoy working in a fast-paced environment, be organised and resourceful and be able to think strategically as well as having a great attention to detail. You will have a clear passion for our cause and have excellent listening, collaboration and facilitation skills to help bring everyone together to ensure that ttheye deliver to the highest standards and achieve the best outcomes for nature.
To excel in this role, you should be highly motivated and detail-oriented with strong emotional intelligence and should enjoy social interaction. You will develop and execute people and culture strategies, collaborate with colleagues across the Trusts in joint initiatives, share best practice and provide professional support where appropriate.
A proven commitment to and understanding of the not-for-profit sector would be desirable but is not essential.
This is a new and ambitious role which will evolve following your appointment so you should be excited by the flexibility and opportunities to take an innovative approach.
This role may be subject to a DBS check.
The Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst they are passionate in promoting their aims, we are not judgmental and are inclusive. They particularly encourage applications from people who are underrepresented within their sector, including people from minority backgrounds and people with disabilities. They are committed to creating a movement that recognises and truly values individual differences and identities.
The Trust take their Safeguarding responsibilities extremely seriously. Please view the documents to read our commitment statement.
The Trusts are committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level.
As a Disability Confident employer, they are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let them know if you require any adjustments to make their recruitment process more accessible.
Please do not use artificial intelligence tools to assist you to complete the application form. Our client may not accept applications that have been completed utilising AI tools. If you would usually use tools such as these to assist you in filling in a form, please contact us to discuss this further and understand other options.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A fantastic opportunity to join us as Support Care Officer and combine your experience in providing great customer service, your excellent people skills, as well as your natural resilience and ability to answer large volumes of interactions about a range of topics.
Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.
You’ll ensure an inspiring, engaging and personalised service for supporters and members of the public who contact our Supporter Care team by email, social media, telephone and post. Your role will be to answer questions and respond to comments about a wide range of topics, from our campaigns and general environmental concerns to routine administrative and donation enquiries.
A key responsibility will be to ensure the resolution of complaints regarding a variety of issues, including our campaigns, fundraising and allyship work – smoothly handling potentially challenging conversations about emotive subjects and putting forward Greenpeace’s point of view while remaining respectful and professional at all times.
Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.
What we're looking for:
- High levels of resilience, with the ability to maintain a positive attitude and communication style when dealing with negativity and difficult/emotive interactions.
- Experience in a customer or supporter service environment, with the ability to answer large volumes of public enquiries across all communication channels.
- Experience of effectively dealing with complaints or disagreements, resolving conflict and projecting a positive and helpful attitude by phone and in writing.
- Experience in a busy, dynamic team with changing priorities, working cooperatively with colleagues and managers.
- Excellent organisational skills and the ability to prioritise your own work, follow agreed work-plans and meet deadlines.
- Excellent written and verbal communication skills, with the ability to write engaging responses to enquiries and to judge the appropriate tone and content.
- A genuine interest in and enthusiasm for environmental issues and the work of Greenpeace – and a passion for sharing this with our supporters.
We give you:
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.
Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.
To Apply
Click the apply button to apply now.
Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.
CLOSING DATE: 9.00 am 13 August
INTERVIEWS: 3/4 September
We are looking for a Regional Appeal Manager to join an inspiring social welfare charity to coordinate local supporters, partners, and volunteers, building relationships to maximise fundraising potential.
Covering the South East your main role is to achieve income, expenditure, and contribution targets, ensuring the success of the appeal. Relationship management plays a crucial role, where youll oversee a portfolio of regional corporate partnerships.
A distinctive aspect of this role lies in the unique Poppy Appeal activity. You will be responsible for recruiting and inducting new Poppy Appeal Organisers, ensuring they have the tools and resources for success.
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This is a hybrid role.
The Charity
A long standing national charity, dedicated to providing life long support from advice services to rehabilitation. They have a staff of c1,500 people securing over 150m last year.
You would be joining a highly respected organisation, known for its supportive and inclusive working culture, offering fantastic benefits including 28 days paid holiday per year (plus bank holidays), contributory pension scheme -employer contribution up to max of 10% and an employee assistance programme as well as much more!
The Role
Manage an agreed number of relationships across your area, ensuring that your supporters have the tools, resources, and support necessary to maximise their fundraising activity.
Develop and support a portfolio of regional corporate partnerships.
Recruit and induct new Poppy Appeal Organisers (PAO).
The Candidate:
Experience of fundraising, sales and/or customer service environment.
Experience of creating and managing great supporter relationships with volunteers to deliver agreed objectives and income targets
Take ownership of planning income/expenditure budget and responsible for supplying monthly commentary to manager..
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Merstham Community Facility Trust (MCFT) was established as a charity in 2006 with the aim to “Support, Empower and Connect” the residents of Merstham to improve their quality of life and to increase the opportunities available to them by providing equal access to provisions and opportunities.
Internally known as 'Community Projects Lead'
Purpose of job
The purpose of the role is to assist MCFT to achieve its mission to proactively help our community thrive by supporting inclusive access to opportunities, facilities and services which enhance:community leadership and cohesion, health and wellbeing, aspiration and opportunity, independence and inclusion, skills and employability.
The role will include work with residents to identify their priorities and needs and help them to design solutions to meet these, bringing proposals forward to MCFT Manager and Trustees for consideration and funding. The postholder will also work with a range of stakeholder partners to facilitate and deliver agreed initiatives and services that improve the lives of local residents.
The role requires the postholder to deliver existing and new projects as allocated, ensuring all projects:
• have adequate risk assessments completed,
• are regularly reviewed,
• that targets and outcomes are met and
• that information is gathered to evaluate projects and contribute to impact reporting.
Please refer to the attachment below for the full job description.
Please include a personal statement as part of your application, you should refer to the Person Spec to demonstrate the skills and experience you will bring to the role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This role provides advice and advocacy to LGBTQ+ people who contact Stonewall Housing because they are homeless or at risk of homelessness. The goal is to help people understand their rights and navigate their housing options in order that they have somewhere safe to live. People usually contact us because they are in crisis, the Case Worker’s job is to calmly assess their housing needs, provide them with immediate advice and sign posting and, where necessary, provide advocacy case work to ensure they get access to what they are entitled to.
Key Responsibilities
· To provide a high quality, flexible and responsive advice and case work service to LGBTQ+ people, supporting them to exercise their rights and get access to safe accommodation.
· To assess the individual needs of each person and provide a bespoke advice and advocacy plan.
· To ensure that effective service user participation mechanisms are in place.
· To ensure a high level of customer care and practice at all times.
· To develop links with relevant external agencies.
Main Duties of the Post
Casework Sessions
· To give holistic support to LGBTQ+ people accessing our advice and advocacy service and to provide proactive support to these service users who are sometimes hard to engage.
· To assess each individual’s current housing situation and form a view with regards to risk associated with their case.
· To explore all options available to the service user allowing them to make informed decisions.
· To work with LGBTQ+ people accessing the advice and advocacy to develop and review individual work plans and risk assessments.
· To have regular case work sessions to provide structured support, in relation to Housing specific issues.
· To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.
Liaison with Landlords / Other Agencies
· To support service users to report repairs and work with landlords and advocate where necessary.
· To support service users to contact local authority, voluntary and private sector landlords to report anti-social behaviour issues and advocate where necessary.
· To support service users to present to local authorities as homeless, where appropriate, and advocate where necessary.
Other Duties
· To establish and maintain accurate and complete records in all areas of work
· To complete statistics for the collation of performance and funding information
· To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.
· To participate in individual and clinical supervision meetings, annual appraisals and training
· To act in accordance with the organisation’s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures
· To act in the best interests of Stonewall Housing and its service users at all times
· To promote Stonewall Housing at external meetings and community events
· To carry out any other duties commensurate with the aims and objectives of the post that may be required
PERSON SPECIFICATION
Essential Experience
· Lived experience, or experience of working with homeless or vulnerable LGBTQ+ people, in a voluntary or paid employment setting
· Lived experience, or extensive experience of working with LGBTQ+ people.
· Experience of providing advice and advocacy support to vulnerable people in a professional setting
· Experience of working with and delivering services to a diverse client group with a wide range of support needs
· Experience of supporting people who have faced LGBTQ+ discrimination or hate crime
· Experience of lone working and working as part of team
Essential Knowledge
· Knowledge of Housing Legislation and how it applies to those experiencing or at risk of experiencing homelessness
· Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people
· Knowledge of the current benefits available to single people
· Knowledge of common themes, trends and issues within supported and shared accommodation
· Knowledge of pathways into medical and social support for LGBTQ+ people
Essential Skills and Abilities
· Ability to provide a range of housing related advice and advocacy services, i.e. assessment, developing and using opening letters, support planning, case working, independent living support, welfare benefits advice and providing resettlement support
· Ability to manage challenging behaviour and complex needs, report and raise incidents and safeguarding alerts
· Ability to prioritise and maintain case work across multiple service users at the same time
· Excellent recording and reporting skills to accurately reflect work with young people
· Excellent written and verbal communication with vulnerable people
· Ability to effectively involve and engage LGBTQ+ people in services
· To be resilient in regard to working with challenging behaviour from service users who may have experienced trauma leading them to be mistrustful of support providers
As with all members of Stonewall Housing’s Team, the postholder will also:
· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.
· Have strong networking and relationship-building skills.
· Have a positive and can-do attitude.
· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.
· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.
· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.
· Be able to travel occasionally around the UK for key events.
· To work as part of a mostly-remote team, embracing online communication and collaboration tools.
· To receive regular supervision from the line manager and attend training courses as required.
Your attitude and personal attributes
· A commitment to equal opportunities in all aspects of work.
· A commitment to the aims, values and beliefs of the organisation.
· Ability to empathise with vulnerable LGBTQ+ people.
Conditions:
This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.
More about who we are:
Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.
Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.
We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.
Our Values:
· We are LGBTQ+ informed.
· We are tenacious.
· We are empowering.
· We are collaborative.
· We are inclusive.
What we can offer you:
Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.
Our benefits include:
· Competitive salary
· Flexible working
· Generous annual leave – 30 days (FTE)
· An additional ‘Stonewall Housing’ day off per year
· Pension scheme
· Employee Assistance Programme
Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.
Applying for the role:
No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.
We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
For more information about us, please visit our website and follow Stonewall Housing on our social channels.
Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Services Manager, on john[at]stonewallhousing[dot]org.
Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.
Providing LGBTQ+ people of all ages who are homeless or at risk of homelessness with support, advice and advocacy.
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The client requests no contact from agencies or media sales.
Job Title: Interim Financial Controller
Location: London (Hybrid)
Responsible for: Two Finance Officers directly and a Finance Assistant indirectly
Duration: Eight months fixed term, starting from 1st September 2024 (maternity cover)
Gross annual salary: £54,000
Deadline: 8th Aug 2024, 17:00 UK time.
Conciliation Resources
Conflict is difficult, complex and political. The world urgently needs to find different ways to respond. Conciliation Resources is an international organisation committed to stopping violent conflict and creating more peaceful societies. We work with people impacted by war and violence, bringing diverse voices together to make change that lasts.
For over 25 years, we have been making peace possible. We currently have over 80 full and part-time staff members, working mainly out of the London and Australian offices. We work with over 70 locally-based and international partners worldwide.
Job Overview
Finance Team
The Interim Financial Controller sits within a Finance Team, which provides the full range of financial support, reporting and services across Conciliation Resources to support the efficient and effective running of the organisation and the delivery of its work.
Other senior finance team roles include an Income & Treasury Accountant, as well as a Senior Finance Business Partner
Job Purpose
The Financial Controller has responsibility for the maintenance of business processes and controls, expenditure and balance sheet transactions. He/she also works with the rest of the Finance Team and other teams to ensure smooth and timely project and statutory audits. The Interim Financial Controller will provide cover for this role while the postholder is on maternity leave.
Scope and Accountability
The Organisational Support team provides support to all parts of Conciliation Resources in the areas of financial management, personnel (HR) management, fundraising, information and communications technology, facilities and organisational communications.
The post-holder works closely with others in the Finance Team and other staff across Conciliation Resources as well as our organisational partners. This is a key role in both delivering and developing our financial controls framework, processes and procedures and being able to respond to and resolve problems. The Interim Financial Controller will also have line management responsibilities.
Person Specification
Essential
• Experience in managing projects funded by the European Union, FCDO and other donors, including donor relationship management, programme development and narrative and budget reporting.
• Qualified Accountant (CCAB) with substantial experience of working in an accounting function
• In-depth knowledge and understanding of internal controls and finance & accounting processes
• Proven experience of managing month end and year end processes including audits
• Substantial experience of balance sheet reconciliations and preparation of supporting schedules for audits
• Experience of managing a purchase ledger and payments function within a busy finance function
• Good working knowledge of tax and VAT in the Charity context
• Meticulous and good attention to detail
• Good communication skills
• Determined and assertive, prepared to get into the detail to understand the complex issues and find solutions
• Proficiency in the use of Excel and major financial accounting packages
• Good time management skills, ability to prioritise workload and ability to work to strict reporting deadlines
Desirable
• Experience of working in a grant-funded environment
How to Apply
The Job description is attached to this advertisement. Please do not send your CV or Resume at this stage.
Please download the Application form and Application Statement and submit them via email
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Thank you for showing interest in working for Age UK Bromley & Greenwich. We are an independent local charity and have been working in the community to help older people for over 50 years.
With nearly 80 staff and over 250 volunteers we provide support to clients across both Boroughs.
We work in partnership with BTSE helping to deliver the Bromley Well project as well as BLG Mind working on Dementia Services and Oxleas providing Care Navigation.
Vision:
To make Bromley and Greenwich places were all can enjoy later life.
Mission:
Age UK Bromley & Greenwich will be the voice of older people in both boroughs. We will work with older people to enable, support and connect.
We will promote independence and well-being.
Values:
Equality - We value diversity and strive to give equality of opportunity. We believe that the organisation and society is enriched by its diversity.
Respect - We respect the life histories of our staff, volunteers and clients. We believe in their potential and we will help to realise their ambitions.
Creativity - We encourage innovation in the solutions we adopt.
If you stand for our vision, mission and values and match the criteria in the below job specification we would love to hear from you.
Job Purpose: To provide Information & Advice to older people. The service is primarily office-based but may also include outreach or home visits; providing support to the Volunteer I&A Advisors, providing office cover as required and supporting the I&A Advice Case Supervisor in keeping our information resources up to date.
Key Responsibilities:
To provide information and advice to older people, their careers, relatives and friends. This advice may be in person, in writing, by email or telephone. There may also be occasional home visits
To be responsible for the provision of up-to-date welfare benefit information and undertaking of benefits checks supporting older people with their claims and where necessary challenging DWP decisions and assisting with appeals.
To have an in-depth knowledge of those issues likely to affect older people, for example but not limited to Lasting Power of Attorney, succession, care provision and housing as well as paying for care
To respond promptly, proactively and effectively to a wide range of enquiries from the public
To support access to a wide range of services that are appropriate, paying particular attention to the needs of marginalised groups
To undertake rights-based casework, for example assisting with a wide range of complaints and making representations where appropriate.
To be responsible for the recording, collation and monitoring of all relevant information relating to clients accessing our services and the milestones, outcomes and outputs of the service
To be responsible for inputting client records onto the organisations case management system and running reports
To arrange and participate in stakeholder and other events throughout the two Borough’s
To work closely with other members of the team and when necessary other partner agencies in respect to correspondence, telephone conversations and enquiries
In the absence of the I&A Case Supervisor to provide support to the Volunteer I&A Advisors ensuring they are briefed and updated before each of their sessions begins and that if possible there is always someone present to take enquiries, answer the phone etc.
To provide outreach information & advice at venues across the Borough’s as and when required
To provide high quality information, ensuring that our policies and procedures are fully complied with, and that we meet the standards required by the Age UK Quality Advice Standard and any other external accreditations
To liaise with and refer clients to appropriate external organisations and services.
To undertake accurate case recording according to our policies and procedures
To support the I&A Case Supervisor with the statistics and reports required across both the Boroughs
To keep up to date with relevant laws, policies and procedures – locally and nationally and participate in training (internal and external)
To refer and facilitate to the services provided by Age UK Bromley & Greenwich, including relevant ‘charged-for’ services, to clients and other professionals. This may include attending outreach events
To uphold and protect the good reputation of the organisation
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Support Worker
Salary: £11.75 per hour
Location: Welwyn
Are you compassionate, caring and hard working?
Are you passionate in your belief that individuals with a disability should have the same rights to choices, dignity and life satisfaction as everyone else in society?
Please note we do not offer sponsorship.
Who we are
United Response is a leading national charity providing support to young people and adults with learning disabilities and mental health needs. We believe in championing the right of disabled people to live, work, socialise and participate in the community, free of discrimination and unnecessary boundaries.
We are currently looking for dedicated and compassionate individuals to join one of our busy residential care services in Welwyn. We currently provide support to eight individuals who have a range of high complex needs and disabilities but are united by a love of life. Our mission is to help those individuals make life happen, and our Support Workers are a key part of that aim.
As a Support Worker you will be responsible for:
- Assisting with daily chores such as cooking and cleaning
- Taking individuals on leisure activities
- Accompanying on holidays
- Helping the people we support access the community
- Promoting independence amongst the people we support
- Personal care
- Dealing with complex needs
- Liaise with other agencies and families
- As part of your role, you will be using a digital app called Nourish, where all care and support plans of the people we support are held. Experience of using a digital or mobile app would be desirable however full training will be given
To be a successful Support Worker you should be a kind and compassionate individual with a genuine desire to help people. You should have the ability to use your initiative to ensure that the individuals we support are able to do the things they love where possible. Previous experience working with Learning Disabilities is highly desirable.
We expect our Support Workers to combine this ability to adapt with a bright personality and a sense of humour.
In return for your dedication as a Support Worker you will receive:
- £11.75 per hour
- 20 days paid annual leave (plus 8 bank holidays, pro rata for part time), which increases after 3 and 5 years’ service
- Pension contribution
- Access to free occupational health, physiotherapy, counselling and advice services
- Fully paid training and access to nationally recognised qualifications
- Travel to work scheme (season ticket loan)
- Access to an online shopping platform with discounts from over 3,500 retailers
- Do you want to gain a recognised qualification in social care? – We offer the ability to work and study at the same time (subject to funding and criteria)
Please note all these roles will include elements of evening and weekend work so flexibility is desirable. Successful applicants will be subject to a full DBS check.
We reserve the right to close this vacancy early.
United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with disabilities. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. If you are interested in applying for employment with United Response and are in need of support to navigate our website or to complete your application please contact us.
The client requests no contact from agencies or media sales.
Help us to grow our Environmental Education Charity’s impact and income by fundraising, allowing us to deliver our mission to create outstanding opportunities for everyone to learn about nature.
- The base location for this position is negotiable, with full remote working / home working a possibility.
- It’s a permanent full-time contract working an average 37.5 hours per week.
- Circa £28,292 per annum + excellent benefits – including 28 days leave + bank holidays, life assurance, a health cash plan and much more! See the full list below.
Love where you work!
We are a national charity established in 1943 to promote a better understanding of the natural world.
Our aim today is unchanged – to create a world where everyone feels connected to the environment so they can enjoy the benefits it gives and make choices that help protect it. We do this by offering a wide range of education courses and materials, so that everyone – and especially young people – can increase their knowledge, understanding and love for the natural world.
We value each of our team members and understand that every role is vital to achieve our goals, so, we provide great benefits* to reward and support you while you work with us.
What you’ll be doing
Your focus will be to grow our charity’s impact and revenue streams by fundraising for environmental education, benefitting people and nature by securing funds from supporters, trusts/foundations, and businesses.
This will include building relationships with potential legators, inspiring supporters to maintain their commitment, eventually leaving the Field Studies Council a gift in their Will as well as turning strategic and operational priorities into practical funding bids.
Key responsibilities will include:
- Researching and identifying potential trusts/foundations/businesses as suitable external funders for designated target projects
- Working collaboratively with internal and external stakeholders to draft fundraising bids, developing persuasive proposals and collating appropriate supporting documentation.
- Proactively develop positive, long-term relationships that grow Field Studies Council’s pipeline of prospects
- Maintaining up-to-date knowledge and understanding of relevant governmental, sector and business opportunities to identify potential funding opportunities
- Fundraising administration including gift processing, donor thanking and stewardship
- Supporting at events and funding meetings, as required
Please refer to the vacancy pack on our website for the full responsibilities of the position.
Where you’ll be based
The base location for this position is negotiable, with full remote working / home working a possibility. However, if you prefer working in office, we have Field Studies Centres throughout the country which you are also able to work from. We will also consider hybrid working options.
There may the occasional need to travel to meet with, colleagues, prospective funders and other stakeholders. We expect this to be limited, no more than once every 2-3 months.
Who we’re looking for
You will be passionate about our charity’s mission and understand the importance of Environmental Education.
It’s essential that you have experience working in a fundraising role or department. We need an experienced individual who is confident to write and submit successful fundraising bids to trusts, foundations and businesses.
You will also have experience creating and managing successful supporter journeys to optimise our donations, particularly legators.
As a natural at building relationships with internal and external stakeholders, you will be able to tell compelling stories to encourage individuals and organisations to support our aim to connect people to nature.
If this inspires you, we would love to hear from you. We look forward to your application.
* Your benefits whilst working with us will include:
- Financial - We offer competitive salaries, sick pay, pension schemes, life assurance, 28 days annual holiday entitlement plus bank holidays and a further 2 extra loyalty days dependent on length of service.
- Health and Wellbeing - Eligible employees are automatically provided with a Health Cash Plan which you can use to help pay for routine health appointments as well as give you the ability to seek second opinions from top doctors! We also provide our team members with access to a 24hr Counselling Helpline Service.
- Discounts – When you join the team you are also enrolled into our reward programme which gives you discounts on your favourite brands and opportunities to earn cash back on everyday purchases!
- Additional benefits - We endeavour to offer flexible working options where roles permit and are committed to providing our employees with appropriate quality learning and development opportunities.
The closing date for receipt of your completed application is 8 August 2024.
We reserve the right to close the vacancy early if we’re in receipt of sufficient applications. Please apply early to avoid disappointment.
Interviews are scheduled to take place at online or at a Field Studies Council centre in the week commencing 19 August 2024
Shortlisted applicants will be contacted by email.
The client requests no contact from agencies or media sales.
Job Purpose
To act as a key link between the Finance and Fundraising to ensure that all fundraising income is accounted for correctly and in a timely manner. You will report into the Financial Controller and work together as part of the Finance Team. You will liaise predominately with the Fundraising Team alongside other stakeholders across The Children’s Trust.
Manage and account for Fundraising income
- Responsible for processing and coding incoming donations between the bank accounts, ledgers and the CRM system, ensuring that entries are up-to date, accurate and posted in a timely manner.
- Responsible for banking of cash and cheques daily at the Post Office and the bank.
- Responsible for processing Charities Aid Foundation (CAF) vouchers, credit card receipts and other charitable donation vouchers.
- Use the CRM system to identify the source and coding of donations.
- Work closely with the Supporter Care team and other teams to resolve queries.
- Responsible for restricted income, reconciling with Fundraising to ensure donations are allocated correctly.
- Ensure that collection box income is collected and reconciled.
- Issue, amend and cancel Fundraising invoices and ensure payment is received promptly.
- Process and reconcile World Pay, Just Giving and other forms of electronic giving receipts accordingly. Provide Fundraising with relevant reports.
- Reconcile shops weekly income to the till system reports.
- Obtain and process reports from PayPal in relation to goods purchased via the website.
- Manage PDQ and banking terminals / platforms.
Month end procedures
- Month end fundraising processes including accruing income and processing bought in goods journals.
- Retail journals including income and shops rent and rates expense release.
- Reconcile Restricted Funds, ensuring that each restricted donation is allocated to the correct Fundraising code.
- Reconcile Fundraising and Retail Gift aid.
- Work with Fundraising to chase unpaid invoices
Other general duties
- Lead with the Fundraising / ThankQ systems integration.
- Responsible for maintaining the Finance Fundraising SharePoint site.
- Manage Fundraising relationships ensuring relevant support is provided to meet all departments objectives.
- Raise ad hoc other income invoices and receipts such as rentals, events and student placements.
- Continually look to review and improve processes working with Fundraising and other stakeholders.
- Assist with the year-end stock-take and to ensure that the stock remaining, and stock sold reconcile for each shop.
- Assist with the annual audit.
- Arrange banking of foreign and mutilated currency.
- Provide ad hoc assistance to the rest of the Finance Team.
The client requests no contact from agencies or media sales.
With increasing numbers of residents requesting our support to investigate and help resolve their complaints, we’re substantially increasing our team of Investigators over the next few months.
As one of our Investigators, you’ll use your proven housing and / or ombudsman casework experience to impartially investigate complaints within our jurisdiction and communicate the outcome of your investigations. On completion, you will use guidance and insight to make appropriate orders that put things right for the resident where there has been a failure.
Specifically, based within our dispute resolution function and using attention to detail, logical and inquisitorial thinking, you will assess landlord responses to complaints against policy, procedure, legislation and any relevant good practice and make decisions about the landlord’s handling of the substantive issue of complaint and its complaint handling.
With clear, concise and plain language skills, you will communicate the outcome of decisions, orders and recommendations to all involved parties within an appropriate timescale, ensuring that work is of a high quality and meets our casework standards.
For this key remit, you will offer the proven ability to analyse large volumes of complex information at pace in order to reach fair and balanced decisions. This skill may stem from your experience within the housing sector, an ombudsman, legal and / or regulatory body. You’ll need excellent communication skills, including experience in producing high quality written reports, as well as the proven ability to actively listen to customers, including those that are vulnerable.
Housing law knowledge will be an asset, though it is your ability to reach fair findings within a high volume, fast-paced and target driven environment that is essential.
In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35-hour working week. Roles available on a full-time, compressed hours or a part-time basis.
It’s an exciting time to join us and to contribute your skills to improving residents’ lives and landlords’ services.
For further details, please click apply and download the information pack.
We request that previous applicants for the Investigator role do not apply to this campaign.
CLOSING DATE: n/a. We intend to keep this campaign open during the summer months, though we will be assessing applications in the order in which they are received. We do however reserve the right to pause and / or close the campaign.
We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This role provides advice and advocacy to LGBTQ+ people who contact Stonewall Housing because they are homeless or at risk of homelessness. The goal is to help people understand their rights and navigate their housing options in order that they have somewhere safe to live. People usually contact us because they are in crisis, the Case Worker’s job is to calmly assess their housing needs, provide them with immediate advice and sign posting and, where necessary, provide advocacy case work to ensure they get access to what they are entitled to.
Key Responsibilities
· To provide a high quality, flexible and responsive advice and case work service to LGBTQ+ people, supporting them to exercise their rights and get access to safe accommodation.
· To assess the individual needs of each person and provide a bespoke advice and advocacy plan.
· To ensure that effective service user participation mechanisms are in place.
· To ensure a high level of customer care and practice at all times.
· To develop links with relevant external agencies.
Main Duties of the Post
Casework Sessions
· To give holistic support to LGBTQ+ people accessing our advice and advocacy service and to provide proactive support to these service users who are sometimes hard to engage.
· To assess each individual’s current housing situation and form a view with regards to risk associated with their case.
· To explore all options available to the service user allowing them to make informed decisions.
· To work with LGBTQ+ people accessing the advice and advocacy to develop and review individual work plans and risk assessments.
· To have regular case work sessions to provide structured support, in relation to Housing specific issues.
· To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.
Liaison with Landlords / Other Agencies
· To support service users to report repairs and work with landlords and advocate where necessary.
· To support service users to contact local authority, voluntary and private sector landlords to report anti-social behaviour issues and advocate where necessary.
· To support service users to present to local authorities as homeless, where appropriate, and advocate where necessary.
Other Duties
· To establish and maintain accurate and complete records in all areas of work
· To complete statistics for the collation of performance and funding information
· To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.
· To participate in individual and clinical supervision meetings, annual appraisals and training
· To act in accordance with the organisation’s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures
· To act in the best interests of Stonewall Housing and its service users at all times
· To promote Stonewall Housing at external meetings and community events
· To carry out any other duties commensurate with the aims and objectives of the post that may be required
PERSON SPECIFICATION
Essential Experience
· Lived experience, or experience of working with homeless or vulnerable LGBTQ+ people, in a voluntary or paid employment setting
· Lived experience, or extensive experience of working with LGBTQ+ people.
· Experience of providing advice and advocacy support to vulnerable people in a professional setting
· Experience of working with and delivering services to a diverse client group with a wide range of support needs
· Experience of supporting people who have faced LGBTQ+ discrimination or hate crime
· Experience of lone working and working as part of team
Essential Knowledge
· Knowledge of Housing Legislation and how it applies to those experiencing or at risk of experiencing homelessness
· Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people
· Knowledge of the current benefits available to single people
· Knowledge of common themes, trends and issues within supported and shared accommodation
· Knowledge of pathways into medical and social support for LGBTQ+ people
Essential Skills and Abilities
· Ability to provide a range of housing related advice and advocacy services, i.e. assessment, developing and using opening letters, support planning, case working, independent living support, welfare benefits advice and providing resettlement support
· Ability to manage challenging behaviour and complex needs, report and raise incidents and safeguarding alerts
· Ability to prioritise and maintain case work across multiple service users at the same time
· Excellent recording and reporting skills to accurately reflect work with young people
· Excellent written and verbal communication with vulnerable people
· Ability to effectively involve and engage LGBTQ+ people in services
· To be resilient in regard to working with challenging behaviour from service users who may have experienced trauma leading them to be mistrustful of support providers
As with all members of Stonewall Housing’s Team, the postholder will also:
· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.
· Have strong networking and relationship-building skills.
· Have a positive and can-do attitude.
· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.
· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.
· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.
· Be able to travel occasionally around the UK for key events.
· To work as part of a mostly-remote team, embracing online communication and collaboration tools.
· To receive regular supervision from the line manager and attend training courses as required.
Your attitude and personal attributes
· A commitment to equal opportunities in all aspects of work.
· A commitment to the aims, values and beliefs of the organisation.
· Ability to empathise with vulnerable LGBTQ+ people.
Conditions:
This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.
More about who we are:
Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.
Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.
We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.
Our Values:
· We are LGBTQ+ informed.
· We are tenacious.
· We are empowering.
· We are collaborative.
· We are inclusive.
What we can offer you:
Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.
Our benefits include:
· Competitive salary
· Flexible working
· Generous annual leave – 30 days (FTE)
· An additional ‘Stonewall Housing’ day off per year
· Pension scheme
· Employee Assistance Programme
Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.
Applying for the role:
No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.
We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
For more information about us, please visit our website and follow Stonewall Housing on our social channels.
Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Services Manager, on john[at]stonewallhousing[dot]org.
Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.
Providing LGBTQ+ people of all ages who are homeless or at risk of homelessness with support, advice and advocacy.
![](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/lowerres1_2022_12_12_02_39_05_pm.jpg)
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The client requests no contact from agencies or media sales.