Service Management Jobs

About the role

We are seeking an enthusiastic team administrator to join our small, friendly and relaxed team at SCONUL, the professional association for academic and research libraries. The team currently works one to two days a week from our modern offices close to Euston station and the remainder of the week from home. 

You will be responsible for providing administrative support across all aspects of the organisation’s work, including diary management, the organisation of meetings and supporting the delivery of the SCONUL Access Scheme. It’s a role that provides scope for autonomy and to become involved in the full range of the organisation’s work and to develop a broad set of skills.

We are looking with someone with relevant office or administration experience who is well organised and with strong communication and IT skills. The role would suit someone who is self-motivated, flexible and happy to take the initiative.

This is a full-time, permanent post. Excellent benefits are offered that include 30-day holiday allowance, defined benefit pension scheme, support with learning and development and season ticket loan after probation.

SCONUL is committed to fostering greater diversity in the library community and has an active programme promoting equity, diversity and inclusion across our member libraries.  The same applies to the SCONUL office team and we welcome applications from people of all backgrounds, particularly encouraging applications from the global majority.

Starting salary: £24,720

Employer:SCONUL (The Society of College, National and University Libraries), 94 Euston Street, London NW1 2HA

Contract: The Team Administrator post is a permanent, full-time position.

Location: This post is based two days a week at SCONUL's London office with the remainder of the time working from home. It will also involve occasional travel to other sites.

References: Appointment is subject to receipt of satisfactory references.

Job description

Reporting to the Deputy Director and working closely with the Project Manager and SCONUL Co-ordinator, the successful candidate will be responsible for:

• Organising the schedule of meetings for the SCONUL Board and SCONUL working Groups.
• Managing the diary of the Executive Director.
• Supporting the delivery of the SCONUL Access Scheme including:
  • answering routine queries from Access Scheme users, applicants and university administrators
  • providing SCONUL Access contacts with timely and relevant information about the scheme
  • providing routine technical support to applicants and university contacts responsible for processing applications and refer potentially more complex or disruptive technical problems
  • drafting changes to website content to reflect the scheme’s current practice and procedures.
• Supporting the delivery of SCONUL events including:
  • drafting and following up invitations to speakers and other participants with support from the Project Manager
  • managing and processing events registrations
  • booking accommodation and travel arrangements when required
  • production of event documentation
  • helping to manage events on site, including briefing and managing colleagues, volunteers, and external suppliers, supporting, advising and directing event participants.
• Processing invoices and other office paperwork.
• Answering general queries from members and students phoned into the office.
• Uploading content onto the SCONUL website and helping keep the content up to date.

Skills and experience required

The ideal candidate will relish the opportunity of working as part of a small dynamic team and be an outgoing, flexible individual with a can-do attitude who enjoys engaging with members.

Essential:

• previous experience of office administration.
• strong interpersonal and presentation skills
• customer service skills including a positive, customer-focused approach
• strong organisational skills and an eye for detail
• excellent written skills in relation to the production of letters and other documents.
• a high level of IT literacy
• proven ability to work as both a team member and autonomously
• willingness to engage with SCONUL’s purpose and mission, and with the needs and aims of our members
• demonstrable experience of managing a diverse workload; being able to prioritise work and working under pressure.

Desirable:

• experience of organising diaries
• experience of organising events
• experience of using Sage
• experience of working with websites.

How to apply:

Please apply with a single document incorporating a written statement and CV by close of play on 18 July. The statement of no more than 1000 words should explain why you believe you have the skills and experience to fulfil this role.

Interviews will be held on Tuesday 30 July, please do confirm in your application if you are able to attend on this date.

The interview will also include a short writing exercise.

Due to the high volume of CV's we anticipate receiving, we can only respond to successful candidates.

About the role

We are looking for someone with experience in facilities and contract management, and the drive and desire to find solutions and complete projects to a high standard. You’ll need to be highly organised and self-motivated, with the ability to multi task. You must be a compelling advocate for the work of the Trust.

This role manages the Trust’s office facilities, ensuring they are safe, clean and support a positive working environment for staff and volunteers. The post holder will manage contracts, striving to secure competitive prices, support with IT alongside the Trust's IT service provider, and identify and coordinate improvements to the Trust buildings. This role also manages the Business Support Officer.

The Facilities Manager role is for a 10 month fixed-term maternity cover with the possibility of an extension. We would consider between 30-37.5 hours per week, worked across 4 or 5 days. Other options may be considered for the right candidate.

Application deadline

9am on Friday 26th July

Interviews:
In order to remain flexible with the summer holiday period, shortlisted candidates will be invited to attend an interview either in person or online during the weeks beginning 5th, 12th or 19th August 2024.

How do we support you?

The Trust strives to be a positive employer supporting our staff through flexible and hybrid working, and training and development. We recognise the importance of our staff team and looking after their health and wellbeing. Our values and expected behaviours reflect the culture which the Trust seeks to maintain to ensure productive, efficient, effective and pleasant workplaces and roles.

In support of this, we offer an excellent benefits package, ranging from office perks, generous leave entitlements and financial benefits. You can find out more on our website.

For more information on the role and the application process, please download a Recruitment Pack. 

About the Trust

Herts and Middlesex Wildlife Trust is a local nature conservation charity. You will be joining the Trust in the year we celebrate our 60th anniversary. Standing up for wildlife is as important now as it has ever been and our aims are to see more land in recovery for nature and more people inspired to take action.

Our staff team is enthusiastic, friendly and committed to making a difference.

PROJECT MANAGER
THE ABBEY OF ST EDMUND: A MILLENNIUM OF ENGLISH HISTORY IN WEST SUFFOLK

Thanks to National Lottery players, St Edmundsbury Cathedral, in partnership with West Suffolk Council and English Heritage, has received a Development Phase grant from The National Lottery Heritage Fund to conserve the Abbey of St Edmund ruins, deliver universal access through a network of footpaths, and build a heritage welcome centre within a line of listed buildings facing the town’s public space.

We are now looking for a Project Manager to co-ordinate and assist in the management of the development phase, which will last until February 2026. If we are successful in our delivery phase application, the role will continue for a further three years. We’re looking for someone with:

• Similar project management experience, at a comparable level of cost and complexity, especially working on Heritage Fund projects.

• Experience of working on projects with complex structures (we have three project partners: St Edmundsbury Cathedral, English Heritage and West Suffolk Council).
• A good understanding of audiences for heritage to enable activity planning and audience development to take place alongside the capital and design works.

Flexible working, but must be on site at least 2 days a week. 

For the full application pack, please see the attachment below

Closing Date: Friday 19 July 2024 at 12 noon

Salary:  £30k - £35k FTE depending on experience

Contract: Permanent

Hours:                                Full-time in term time (part-time considered). Reduced hours in school                                          holidays (exact hours are negotiable)

Location/Travel:                Hybrid. Predominately home based with up to 8 days travel per month.                                    This will include one office day per week in the Bristol area.  Additional travel to member schools will be UK-wide and may include occasional overnight stays.          

IDPE operates a home-working business model and does not use a permanent office.  The team meets regularly across the Bristol area.

IDPE is a membership organisation, supporting fundraising and engagement professionals in schools.  We pride ourselves on having a thriving and engaged community and, as membership manager, you will play a pivotal role in supporting and expanding our community.  This is a relationship management role which requires an engaging, enthusiastic and passionate communicator able to build relationships at all levels, listen to the needs of members and work across the business to ensure these needs are being met.

Key Responsibilities:

Member engagement

• Together with the membership administrator, you will be a primary point of contact for members across the UK and internationally
• Member satisfaction is our highest priority, and you will be speaking to members daily, monitoring forum discussions, identifying key discussion themes at meetings and working with internal staff to ensure IDPE continues to meet the needs of its members  
• You’ll get to know members personally and will be able to understand their challenges and areas of interest, signposting them to relevant services and resources.  You will also identify potential gaps in our services and will work across the business to ensure we meet the needs of all members
• An analytical approach to member engagement is required as you will be responsible for the analysis and interpretation of engagement data, using this to develop an engagement strategy and encourage member participation

Member acquisition

• You will work with the CEO on developing and managing the member acquisition strategy and pipeline, researching prospective members, and managing the relationship through to membership
• You may be asked to represent IDPE at external events or conferences, identifying and connecting with prospective members
• You will work with marketing to communicate member benefits to prospective schools
• Together with the membership administrator you will manage the new member onboarding process, conducting welcome calls and initiating regular follow-ups to ensure new members are engaged and knowledgeable about our services

IDPE’s member acquisition strategy is based on relationships.  We do not cold call or hard sell but build on introductions and approaches from schools interested in joining.

Volunteer stewardship

• You will be responsible for building and managing a nationwide network of volunteers, encouraging their involvement in the member engagement and acquisition process
• IDPE hosts 12 regional meetings and specialist forums, across the UK each term.  You will be responsible for ensuring these happen, working with volunteers to create relevant and engaging agendas and chairing meetings when required
• You will manage the volunteer recruitment, onboarding and engagement process

Membership strategy

• Membership strategy is led by the CEO but, as membership engagement manager, you will be instrumental in influencing this and will lead its delivery. You will also support the CEO in a wide range of membership activities and projects
• You will be an ambassador for IDPE, representing the charity at internal and external events, chairing webinars and over time will become a subject matter expert on IDPE’s membership
• Your analytical approach will enable you to report on trends, behaviours and challenges, providing data to support your narrative.  You will also work closely with the Finance Director to set and monitor membership targets
• You will be responsible for writing membership communications and for ensuring the membership content on the website remains current
• You will be responsible for leading key membership projects

These tasks are not intended to be exhaustive, but they highlight the major tasks that the post-holder may be reasonably expected to undertake.

Are you IDPE’s next membership engagement manager?

This role would suit someone who loves talking to people and building relationships. IDPE's strength lies in the relationships it has with members and the successful candidate will be a natural people person who loves listening to member stories and facilitating the sharing of expertise and knowledge across the IDPE community. It would suit an individual from a sales/account management, alumni relations, fundraising or member services background.

Essential skills

• Experience in membership, relationship management, fundraising, alumni relations or customer service management with a proven track record of leading the delivery of a high-quality service
• Naturally inquisitive with a keeness to listen to members and find out more about their challenges. You will be someone who loves people and is able to listen, question and empathise with individuals at all levels 
• Strong administrative skills, able to set up and manage supporting processes
• Professional at all times, even when under pressure  
• Able to present information succinctly in oral and written form
• IT literate with experience of MS Office and using a database/CRM to record, review and extract data
• Excellent copywriting and proofreading skills
• Working within a small team will require a flexible approach to duties and a willingness to support others with a variety of tasks

Please note: all IDPE staff are expected to attend the IDPE Annual Conference.  This will involve a three day/two night stay each May/June.  The next conference will be on 11-13 May 2025 at Celtic Manor Resort in Newport.  

Come and join our friendly Relationship & Events Management team

We’re looking for an enthusiastic, hard-working fundraiser to build relationships with our community, corporate and NHS staff supporters and play a key role in managing our events.

Working as part of a team of five, and reporting to the Relationship & Events Team Leader, you will be responsible for delivering income through effective donor acquisition, building and maintaining effective relationships and providing fundraising support to our donors and volunteers.  You will represent the Charity in the community, with local companies and in the hospitals, as well as attending and organising fundraising events.

We’re looking for someone with fundraising experience or transferable skills who is ready to hit the ground running. If you are calm under pressure, work well in a team, are flexible and conscientious, then we want to hear from you.

______________________________________________________________________________________

About Nottingham Hospitals Charity

Nottingham Hospitals Charity exists to support patients, families and staff at Nottingham University Hospitals NHS Trust, which includes the City Hospital, Queen’s Medical Centre, Nottingham Children’s Hospital, Hayward House palliative care centre and Ropewalk House hearing centre.

As one of the biggest NHS charities in the UK, Nottingham Hospitals Charity has raised over £60million in 17 years, to fund state-of-the-art specialist equipment, medical research projects, enhancements to the hospital environment, and staff support programmes.

This has recently included a £2.9million intra-operative MRI scanner, which has transformed the care of children with brain tumours, and a £300,000 appeal to support the wellbeing of NHS staff during the Covid-19 pandemic.

This role is based at the City Hospital, in the Charity’s modern, fully equipped offices, working alongside an enthusiastic and hardworking team, in a friendly and supportive environment.

In this exciting new role, you'll manage and deliver fundraising activities, helping us meet income targets. This is a fantastic opportunity to support our mission of 'Better lives for older people'.

At ExtraCare, we create vibrant retirement villages for over 55's, promoting healthy, active, and independent lifestyles. Our model has proven to reduce loneliness and improve well-being. Join us and be part of the UK's leading not-for-profit pioneer in retirement living, with 20 locations since 1988.

Benefits for Fundraising Manager role include: -

• Pension Scheme
• Salary £39,000 per annum
• Hybrid working
• Employee Assistance Programme
• Life Assurance
• Cycle to work scheme
• 25 days annual leave including statutory bank holidays (England & Wales)
• Option to purchase or sell additional annual leave

Main Duties and Responsibilities (full job specification available)

Working with the Head of Marketing, develop and execute a comprehensive fundraising strategy to support ExtraCare’s objectives.

Secure funding from a variety of sources, including charitable trusts, community groups, corporate supporters, and individual residents.

Lead fundraising events and campaigns with creativity and strategic insight.

Foster long-term relationships with donors to maximise future funding potential.

ExtraCare strives to create a workplace that fully reflects society and encourage applications from all backgrounds. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible. This includes making reasonable adjustments to support candidates throughout the recruitment process.

Could you be our new Brand & Marketing Manager?

We’re looking for a creative, dynamic and enthusiastic comms professional to join us on our mission to ensure no child or young person ever has to grieve alone. As our Brand & Marketing Manager you will be at the forefront of growing and developing the Winston’s Wish brands and find new and innovative ways to reach the children and young people who need us. This is a varied and fast-paced role where no two days will be the same.

From sharing the voices of our incredible Youth Ambassadors far and wide, to marketing fantastic fundraising initiatives to identifying new opportunities to reach young people, you’ll play a fundamental role in ensuring bereaved children and young people know they can put their trust in Winston’s Wish when their worlds are turned upside down by grief.

Main Responsibilities

• Marketing outreach and project management
• Work alongside the Director of Marketing & Communications to action the charity’s strategic marketing plan.
• Lead a team of marketeers in planning, delivering and measuring effective projects to drive revenue and reach across multiple areas of the company.
• End to end management of comms plans to ensure projects are delivered to a high standard using data and analysis to refine and develop plans in order to reach targets.
• Oversee marketing activity across all channels, with a strong emphasis on developing data led digital marketing. Ensuring the team are constantly analysing, refining and optimising.
• Write influential and fluent copy aimed at different target audiences to engage and ultimately drive interest.
• Actively identify and motivate the team to recognise opportunities to market Winston’s Wish to reach our identified audiences.
• Work with the charity’s approved freelance designers to oversee the creation and delivery of marketing assets and artwork, adhering to our brand style and tone of voice.
• Support the PR & Marketing Officer to identify and respond to media requests and create opportunities that grow the charity’s reputation. 

Brand Management

• Work alongside the Director of Marketing & Communications to embed a cohesive and engaging brand identity to create memorable and consistent experiences for all.
• Develop our visual identity in a way which brings our cause and purpose to life in the most engaging and inspiring way possible.
• Grow and manage our database of brand and marketing assets and materials.
• Use market insight and analytics to continuously develop our brand to position Winston’s Wish as a leader in our sector. 

Team Management & Administration

• Work alongside the Director of Marketing & Communications to lead our marketing and communications team, ensuring there is a clear direction of travel, an understanding of purpose and an exemplary culture embedded to drive future success.
• Line manage the Digital Marketing & Communications Officer and PR & Marketing Officer.
• Effectively manage expenditure across all projects and campaigns in line with agreed expenditure budgets.
• Effective reporting as required in line with agreed objectives and KPIs.
• Ensure that the recording of permissions and consents is adhered to in line with our policies and procedures and in accordance with GDPR. 

All Staff

• Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities.
• Promote equality of opportunity and diversity in accordance with Winston’s Wish policy.
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
• Work to objectives, targets and work plans agreed with your line manager.
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
• Take an active part in the Quarterly review process and participate in training agreed with your line manager.
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy.

Person Specification

Essential

• Ability to be passionate and inspiring when communicating the work of Winston’s Wish.
• Excellent copywriting and editorial skills across multimedia channels.
• Experience of processing and turning complex information into compelling and relevant stories and content.
• Strong demonstrable experience of brand management and delivering strategic brand projects.
• A confident brand guardian with experience of developing and implementing brand guidelines, providing clear and well-reasoned feedback on a wide range of creative.
• A confident project manager, able to develop and roll out a strategic marketing plans that reach our intended audiences.
• Lead, enthuse and inspire colleagues at all levels to get behind our brand and marketing activities.
• Experience of managing and motivating a team.
• Ability to show empathy for the children, young people and families we support.
• Curious, creative and innovative, unafraid to challenge the status quo.
• Strong commitment to the values of Winston’s Wish – We are caring, hopeful and honest; we respect others and we try new things. 

Desirable

• Project management experience.
• Graphic design experience.
• Experience in a similar environment.
• Understanding of child bereavement.
• Experience of using Salesforce CRM System.

Recruitment Timetable

Application deadline: 12th July at 5pm 

Interview date: 26th July 

Interview location: Zoom

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

This is an exciting opportunity to help Eastbourne Foodbank realise its vision/ambition of continuing to be a strong and effective charity challenging poverty both in Eastbourne and expanding across East Sussex.

• In order to realise this ambition, we need to increase our fundraised income for the period 2024 -2027 to £1.6million.
   
• Through this new organisational role, you’ll proactively create and grow fundraising income opportunities with individuals, community groups and grant giving trusts and foundations. You'll be at the heart of our local community, bringing our cause to life and building lasting donor relationships.
   
• Through your fundraising expertise, you will have a proven track record of building relationships with individuals, community groups, trusts and foundations and other donors to achieve and exceed annual income targets and KPI’s. You’ll have the capacity to create and craft compelling proposals and appeals that successfully engage and attract donations from new and existing supporters.

Through the design and delivery of excellent, engaging and regular stewardship communications and powerful fundraising appeals, you will grow our income and pool of individual supporters making one off or monthly donations. You’ll also explore and implement ways of promoting Eastbourne Food Bank across the community to successfully attract an ever-greater number of individual donors.

• You’ll engage with local community groups, associations, events, schools and businesses in order to grow Eastbourne Foodbank’s community fundraising reach and income.
   
• Through excellent, comprehensive and considered research, you’ll identify and prioritise a pool of potential Trusts and Foundations funders for Eastbourne Foodbank and, working with colleagues, you’ll develop authentic, compelling, creative and winning funding bids that can successfully engage new and existing Trusts and Foundations funders.  
   
• You’ll work closely with and support the CEO of Eastbourne Foodbank in maintaining and evolving the existing relationship with the Big Lottery Fund and developing collaborative fundraising activities and joint bids with five other Trussell Trust Foodbanks across East Sussex.

The salary will be £38k to £40k depending on experience

£44,000 per annum (pro rata)

Permanent  

Remote (Regional contract)

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Senior Professional Officer in the Baby Friendly Initiative team.

In this role you will be involved in supporting the effective facilitation of the Baby Friendly programme and helping to develop and support new and existing initiatives. We also expect the job holder to be able to take an active role in carrying out assessments of services seeking Baby Friendly accreditation and training. As needed, you will also support the National Infant Feeding Network.

You will be a practitioner with experience of leading on the implementation of the UNICEF UK Baby Friendly Initiative standards in a relevant UK public service and of teaching infant feeding to health professionals. We especially welcome interest from applicants with current experience in supporting public health in the community and early years services, such as health visiting.

Act now and visit the website via the apply button to apply online.

Closing date: 8am, Monday 29 July 2024.

Interview date: Monday 19 August 2024 via video conferencing (MS Teams).

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your response and focuses on your actual skills that are relevant to this role. This benefits you because living you a greater chance of expressing your skills in this objective selection process.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and disabled candidates because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Wheels for All is seeking an Operations and Administration Officer as we embark on an exciting period of growth. In this pivotal role, you will support the Operations team, the Executive Management Team (EMT), the Board of Trustees, the Finance team, and the wider organisation. Your responsibilities will span various operational, compliance, administrative, and support functions, ensuring the smooth running of our charity.

Title: Operations and Administration Officer
Salary: £28,000 FTE
Hours: Flexible. Open to options between 3 days (21 hours/ 0.6FTE and 5 days (35 hours/ 1 FTE)
Contract: Permanent
Location: Warrington Head Office base with hybrid working available.
Reporting to: Chief Operating Officer

Staff benefits
Wheels for All is committed to the health and wellbeing of our staff. We are proud to offer these benefits to all members of our team:

• Birthday bonus – take an additional day off to celebrate your birthday.
• Volunteering – take a volunteering day each year to support another charity or Wheels for All partner.
• Apparel – we will provide all members of staff with quality clothing to keep them looking and feeling good when out and about.
• Flexible working arrangements - including working from home and flexibility around caring responsibilities.
• Annual leave entitlement of 25 days - in addition to public holidays, increasing by one day each year up to a maximum of 30. (Note: pro-rata for part-time colleagues).
• Employee Assistance Programme - access to a 24/7 confidential helpline, counselling services and online information.
• Healthy and wellbeing - we welcome staff to embed regular exercise into their daily work lives. We provide access to a Cycle to Work scheme (unlocking savings of up to 47% on the cost of a new cycle and accessorises) and yoga classes at our head office.

Role responsibilities

Human Resources Support

• Recruitment: Support the recruitment process by helping to create job descriptions, place adverts, attract quality candidates and conduct assessments.
• Staff Onboarding: Ensure all new staff are welcomed and integrated into the organisation, guided by the new starter checklist.
• DBS & Safer Recruitment: Ensure the safety and well-being of all beneficiaries, by ensuring appropriate DBS checks are conducted for all employees, volunteers, trustees, and contractors who work with or have access to children, young people, or vulnerable adults and employees
• HR Administration: Support HR administration by managing contact databases, probation period deadlines and performance review schedules.
• Employee Relations: Help promote a positive work culture by facilitating open communication, addressing workplace issues and supporting the management of any employee conflicts or grievances.
• Managing Employee Benefits: such as the Employee Assistance Programme, annual leave entitlement and apparel.
• Training Requirements: Manage training schedule for the team, including first aid, health and safety, data protection and safeguarding.
• Employee Engagement: Help create and deliver initiatives to enhance employee morale and satisfaction, such as team-building activities and events.
• Asset Management: Oversee the issue, use and return of equipment used by the team, such as uniforms, phones, laptops etc.

Compliance Support

• Data Protection: Support the Data Protection Officer in ensuring compliance with data protection regulations.
• Audit Schedules: Oversee audit schedules for health and safety assessments.
• Documentation Management: Document and manage the retention schedule and naming conventions.
• Policy and Procedure Management: Manage the review schedule for policies and procedures, helping the Board and EMT ensure compliance with the Tier 3 Code for Sports Governance.
• Workplace Safety and Health: Help ensure a safe and healthy work environment by implementing safety protocols, training programmes and complying with regulatory standards related to workplace safety, such as workplace assessments.
• Insurance: Manage insurance policies schedules for equipment, personal liability, professional liability, etc.

IT Support

• Technology: Support the implementation of new technology solutions, such as HR and Monitoring and Evaluation systems.
• System Access: Manage access for systems like Worknest E-learning, SharePoint, etc.
• Microsoft Implementation: Create and manage Microsoft 365 accounts for staff and board members.
• Filing Structure Oversight: Maintain and oversee the organisation’s SharePoint filing structure.
• Equipment Maintenance: Ensure appropriate maintenance, updates, and training for IT equipment.

Executive Management Team (EMT) and Board Support

• EMT Support: Provide support to the Executive Management Team where necessary.
• Board Meeting Arrangements: Arrange board meetings and AGM, including communicating with members, taking minutes when required and filing documents.
• Governance Documentation: Keep the website updated with governance documentation.
• Trustee and Member registration: Manage the registration and setup for trustees and members

Office Management

• Point of Contact: Serve as the primary contact for internal and external enquiries, manage phone calls, and handle mail.
• Office Staffing Management: Oversee bookings, phones, and ensure adequate office staffing levels.
• Contract and Compliance Management: Oversee contract details and renewals for office equipment, supplies, health and safety checks, fire safety and liaison with landlord.
• Booking Assistance: Assist staff with bookings for vans, events, travel, etc. such as at our presence at the National Cycle Show and other major cycling and disability inclusion events.

Note: This job description is subject to amendment based on experience and consultation with the post holder. It provides a general indication of duties and may vary over time.

Following their sons’ diagnosis of Duchenne muscular dystrophy (DMD), Emily Reuben and Alex Johnson founded Duchenne UK in 2012. We are an ambitious, dynamic and impactful charity. 

DMD is a devastating progressive condition diagnosed in early childhood which causes all the muscles in the body to gradually weaken. There are currently only very limited treatment options for DMD, so Emily and Alex set up Duchenne UK to change this. 

Since 2012, we have raised more than £27 million to end the devastating impact of DMD.  We fund ground-breaking scientific research to find effective treatments. We’ve developed the infrastructure of DMD clinical trial delivery in the UK. We engage industry and regulators to accelerate access to treatments. And we’re here to support every family affected and ensure that they receive the best possible care. We aim not only to improve quality of live but stop the disease in its tracks. We’re doing it faster too, because this generation of patients can’t wait.

Alex and Emily were awarded OBEs in The King’s Birthday Honours List in 2023 in recognition of their services to charity and to people living with DMD. They, and the dedicated and effective team they have built at Duchenne UK, are now at the forefront of this work in the UK.

An opportunity to join our team!
We have an opportunity to join our team and build on these achievements. We are recruiting for a full-time Fundraising Manager, who will be a key part of our team and play a vital role in helping us achieve our mission.

The successful candidate will be an experienced fundraiser with strong interpersonal and communications skills with the ability to build relationships with a wide variety of individuals. Excellent organisational skills are a must along with being ambitious, driven and passionate about representing Duchenne UK and supporting our mission.

The Fundraising Manager will report to the Director of Fundraising and line manage the Fundraising Assistant. They will work closely the rest of the organisation, including the Communications, Finance and Research Teams as well as having the opportunity to work alongside the CEO and Managing Director.

Working for Duchenne UK

We are a friendly, energetic, and determined team. As we are led by two parents of boys who live with DMD, our team has a very strong feeling of contribution to our mission. 

We prioritise team building and wellness through an annual offsite Team Away Day and an annual offsite Wellness Day, alongside social activity throughout the year.

We operate a hybrid working week, to balance our team-based culture with a positive home-life. In the summer months of July and August, we operate ‘Summer Fridays’, allowing staff to benefit from half days on Fridays to enjoy the long summer weekends.

Job Description

This role plays a key part in advancing the fundraising of Duchenne UK to enable more investment into research, advancing treatments and supporting the DMD community.  A core part of this will be building relationships with key supporters, including our incredible Family and Friends Funds, corporate supporters and community of fundraisers.

You will be central to the development and delivery of key events and campaigns throughout the year to achieve ambitious fundraising targets. You will have budget management responsibilities and provide insight into activities to drive improvements and further success in future years.

The role will contribute to overall fundraising growth; ensuring the guiding engagement and fundraising principles are delivered, and that all fundraising delivers an exceptional and remarkable donor experience to which Duchenne UK prides itself.

Fundraising and business development

• Community
  • Key relationship manager for Duchenne UK Family and Friends Funds, engaging them through fundraising, supporting third party events and providing regular project and charity updates
  • Develop and implement the Family Fund and Community Fundraising stewardship strategy
• Events, Challenge and Campaigns
  • Manage and grow the challenge events portfolio
  • Project manage community events and Duchenne UK campaigns
  • Oversee the whole event process from developing a business case and objectives, to budget, project management and event follow up with relevant agencies and suppliers to deliver events within budget
  • Play a vital role in the delivery of Duchenne UK’s signature event, the Duchenne Dash. Our 24hr London to Paris bike ride raising c.£800k annually.
• Corporate
  • Manage Corporate partnerships, with support from the Fundraising Director
• Stewardship and income development
  • Develop and deepen existing donor relationships, ensuring that the organisation maintains effective communications and good relations with our donors at every level and that they are updated on our work and impact
  • Oversee management of regular giving, including working with the Communications team to promote this type of giving. Provide stewardship to Regular Givers, with support from the Fundraising Assistant.
  • Lead the identification and development of new income sources with the support of the Fundraising team to increase donations, improve the profile of Duchenne UK and enhance our reputation within the donor community; including corporate partnerships, fundraising campaigns, third party activity, challenge events, regular giving and legacy
  • Represent the organisation at meetings with donors and external events
• Monitoring and evaluation
  • Support the development and implementation of the new Sales Force database (launching July 2024)
  • Monthly monitoring and evaluation of fundraising activity
  • Review fundraising and engagement for each Duchenne UK event and campaign with the support of the Fundraising Team.
  • Ensure that accurate and up-to-date information is maintained.

Line Management and Team Working

• Line management of the Fundraising Assistant, including regular 121 meetings and supporting their professional development
• Embody Duchenne UK’s culture of collaboration, inclusivity, support and respect in your ways of working
• Champion the professional integrity of Duchenne UK
• Keep up to date on latest fundraising trends, activities and regulation and provide key updates to the wider team
• Work with colleagues to achieve organisational aims.

Other Requirements

• Occasional working outside of office hours for key events and activities
• Undertaking any other duties which are required and are commensurate with the role of Fundraising Manager

Knowledge and experience; a proven track record of

• Fundraising and event management
• Excellent relationship-building with senior supporters and stakeholders
• Project management
• Creative thinking and an ability to spot an opportunity
• Applying passion and creativity to develop successful funding activities
• Working with other teams to maximise the impact of a project or partnership
• Successfully evaluating the potential worth of projects
• Understanding budgets, setting realistic budgets and delivering activity on budget
• Experience of using and maintaining a fundraising database

Skills and competencies

• Excellent communication skills; both written and oral
• Excellent interpersonal skills
• Ability to build and maintain relationships with supporters
• Excellent organisational skills and an eye for detail
• A knowledge and understanding of the charity and business sector
• An approach which is flexible, innovative and responsive
• Ability to problem solve in a pressurised environment, work autonomously and be very proactive in approach
• A team worker able to share information and maximise opportunities
• Discrete, confident and diplomatic
• Ambitious
• Enthusiastic, can do attitude

Sound like the job for you? We’d love to hear from you!

• 25 days of annual leave + 8 days of public holidays
• Summer Fridays – half days on Fridays in July and August
• Flexible working policy
• Hybrid working
• Standard Employer Pensions contributions after 3 months
• Team wellness day and team away day
• Training and development opportunities

Terms and conditions

• The appointment is subject to satisfactory references and an initial six-month period of probation, during which performance will be regularly reviewed.
• The applicant must have the right to work in the UK and provide relevant ‘right to work’ documentation.
• Relevant training will be provided during induction as well as opportunities to develop your career through experience of different aspects of the charity’s work and working with colleagues on new initiatives.
• The organisation’s hybrid working policy is at the discretion of the line-manager during the first three months of employment, to support the induction process.

Apply for this role

Please send us a copy of your CV by 6th July 2024 along with a cover letter, no longer than two pages, to that includes the following:

1. Why you would like to work for DUK.

2. How your knowledge, experience, skills and competencies align with role of Fundraising Manager at Duchenne UK

Please note that we will be conducting interviews as suitable candidates apply and we are ready to hire if we find the right person before the job ad closes.

Are you experienced in developing, managing, and growing corporate partnerships? Do you have a proven track record of building sustainable, income-generating partnerships that raise in excess of £1 million per annum? If so, we want you to play a pivotal role in our ambition to maximise income opportunities and support more children with life shortening conditions across Scotland.

We are excited to share news of an opening for a new Corporate Account Manager within our Partnerships and Philanthropy Team.

The Partnerships and Philanthropy team are moving through a period of change and growth which will set this team to strategically focus their resources and skill where it is most needed in order to attract, cultivate and retain valuable corporate partnerships. 

The role

Reporting directly to our Head of Partnerships and Philanthropy, the Corporate Account Manager will work closely with our Corporate Development Manager on the development of new partnerships and to ensure a smooth transition from new business to account management. Create inspiring engagement opportunities and lead the development stage of new accounts through to implementation.

You will also have the opportunity to build, lead and manage staff, financial and physical resources within Corporate Account Management team, ensuring the cost-effective delivery of fundraising activities whilst maximising opportunity.

About you

To be successful in this role, you will have strong skill and experience in the following areas:

• Extensive experience working in corporate fundraising, ideally in an account management or combined corporate fundraising team or significant experience of working in a commercial marketing/sales position in a client facing role.
• Success growing income generated from existing accounts, maximising opportunity through building strong influential relationships and creating inspiring engagement opportunities.
• Experience of working as part of a cross-department team, to achieve the best outcome for CHAS.
• Building great relationships, internally and externally, to identify opportunities and maximise income.
• Leadership skills, including planning and prioritisation, and supporting others to reach their objectives.
• The ability to apply strong decision-making and critical thinking skills to balance investment vs return.
• Excellent communication skills with an ability to inspire

Why CHAS?

At CHAS, we support families during the toughest of times. We have ambitions to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying and offer them our care and support to empower them to make the most of the short time they have together. The skill, determination and creative flair of our Fundraising Teams makes this possible. 

We offer

• Flexible Working: our teams work flexibly and in a hybrid manner with time split between at home and onsite in Edinburgh and Glasgow.
• Development Opportunities: exposure to a variety of fundraising activities
• Professional Growth: Work with industry leaders in a high-performing team where you will be encouraged and supported to excel and develop your skills.
• Comprehensive Benefits: Including generous annual leave and pension, incremental salary progression, access to Blue Light discounts, and health and wellbeing support.

If this sounds like you, we would love you to apply! Follow the link to view our Recruitment Pack, contact the team and apply by answering a couple of questions and submiting your CV or completing our full application form.

We expect interviews to take place week commencing 29 July 2024.

This post is subject to a Basic Disclosure Scotland check.

The Dalgarno Trust is looking for an outstanding Project Manager who is passionate about health and wellbeing to manage our Community Champions project. You will be an effective and dynamic project manager with the right mix of both hands-on and management skills to recruit, lead and develop a team of local volunteers. Community Champions actively engage our local Dalgarno communities in identifying health needs and improving their health and well-being by delivering campaigns, events, activities, training and signposting to other services.

Community Champions are local people who volunteer their time to connect local communities and residents with local services. The Champions have success because they know and understand the culture and language of local communities and can tune into the communities’ needs and aspirations. The Dalgarno Community Champions project focuses on reaching residents living in the five social housing estates known as the Dalgarno Wedge.

The Champions reach out to the community in different ways from meeting people on the streets, knocking on doors and engaging people through various events and networks. Talking to residents regularly provides a rich insight into identifying challenges and learning what people need to influence commissioners, other professionals, and decision makers. The Champions also support residents in making informed choices about a range of issues linked to their health and wellbeing. Through the programme the Champions are supported in gaining vital skills, training, and experience to progress them in their own professional development. 

Job Description:

· Recruit and coordinate Community/Maternity Champions volunteers to promote local health and wellbeing.

· Create engaging opportunities around local and national health campaigns for volunteer outreach in order to engage hard-to-reach communities

· Manage project delivery including community research, events, regular activities and public health campaigns

· Manage the work of the Community Champions Support Worker (working 16 hrs per week) and conduct regular supervision.

· Manage the work of the Community Champions Apprentice (working 30 hrs per week) and conduct regular supervision.

· Effectively manage and monitor project expenditure.

· Work with partner organisations to maximise the impact of Community/Maternity Champions and foster good working relationships between volunteers and local organisations

· Capture case studies and news and publicise to residents and stakeholders via the Community/Maternity Champions and the Dalgarno Trust website, newsletter and other social media outlets (Twitter, Facebook, Instagram, Next Door)

· Capture and record outputs on the online monitoring database and complete quarterly monitoring reports to the bi-borough Public Health Department

· Ensure that there is a diverse and equitable access to volunteering opportunities

· Liaise with GP surgeries and health and social care providers located in and/or serving the Dalgarno Ward residents to develop a thorough understanding of their services and create referral and access pathways

· Effectively manage and offer ongoing support and supervision to Community/Maternity Champions volunteers to include: regular supervision meetings and appraisals with volunteers; source & deliver continuous professional development, to enable them to undertake community research, signpost members of the community to appropriate services and support a range of volunteer-run activities e.g. information sessions and specialist training workshops on health and wellbeing themes designed to inform and build upon the knowledge of volunteers

· Ensure all staff and volunteers adhere to Dalgarno Trust’s policies and procedures.

· Undertake any other duties as directed.

· Be willing and able to work occasional evenings and weekends

Centre Manager – Day Care Centres 

Age UK Camden Day Care Centres are looking to recruit a skilled and experienced Day Care Centre Manager for our centre – Great Croft, for older people in Camden –  based in Kings Cross. (You will also work at our other Centre – Henderson Court based in Hampstead as required) 

Our Centres provide a wide range of activities as well as being a specialist Day Care Centres caring for older people with complex needs. The Day Care Centres also provide a hot lunch and a range of special events. 

We have a dedicated, specialist team supporting people with care needs, including those living with mild - moderate dementia and complex needs. 

The successful candidate will: 

• Take leadership responsibility (reporting to the General Manager Day Care Services) for the development and implementation of a comprehensive service of care and support for service users making it relevant for the community that it serves. 

• Oversee that older people will have their assessed needs, preferences and choices met by skilled and experienced staff operating within clear, agreed and ethical care plans. 

• Represent Age UK Camden and the views of the service users externally, promote partnerships and community involvement 

Salary: P02 SCP 30-33 £38,936.70 to £41,961.98 pa incl. London Weighting for 35 hpw (plus 6% contributory pension scheme) and 27 days annual leave rising to 32 days after 5 years service. 

Hours: 35 hours per week Contract Type: Permanent 

Closing date: Monday 8th July 2024 – 12 noon 

Interview date: Monday 15th July 2024 

As part of the application process please submit a completed application form demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the criminal convictions declaration form. 

Age UK Camden is an Equal Opportunities and London Living Wage Employer.  Registered Charity No. 293446