Service Management Jobs

Unifrog’s mission

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply.

The role and your key responsibilities

As an Account Manager, your role is to make sure that all partners in your area make the most out of the Unifrog platform. You’ll build and maintain excellent working relationships with your partner schools and colleges, and provide expert guidance on how to embed the platform across all year groups. You will cover your own area of the country with occasional travel to your partner schools and colleges (on average 1-2 days per week).

Your key responsibilities will include:

• Work with schools and colleges to provide resources and strategies which maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.

• Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.

• Work with your partner Area Manager to improve Unifrog engagement and achieve a sky high resubscription rate.

• Monitor and analyse usage across partner schools and colleges; identifying partners that need additional support to use the platform effectively.

• Listen to teachers and students about how we can improve our customer service and the Unifrog platform.

• Attend conferences and run CPD events on behalf of Unifrog.

What we’re looking for

• Strong communication skills – written, over the phone and on video calls.

• Track record of excellent relationship management.

• Extremely well organised.

• Keen attention to detail.

• Active listening and objection handling skills.

• A background and interest in education would be an advantage.

• Proactive attitude and willingness to get stuck in.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.

Working together

You’ll work closely alongside an Area Manager in your region, and with our Partner Success team to provide the best service to your schools and colleges. You will be part of a fantastic team of Account Managers, and line-managed by a Senior Account Manager. 

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.

• Become part of a committed, dynamic and growing team. We want to build the team at Unifrog for the long term – if you do well, we will do our best to make you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £37,306 per annum (Grade B), plus commission, car allowance, and a share in a company-wide performance bonus. OTE £40,000.  

• Full-time. 

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

• Full UK driving licence and access to a car is essential.

• All travel expenses covered.

• Candidate must be based in the East Midlands region.

• Home based with some travel to schools and colleges in the East Midlands, Norfolk and Sheffield

• Start date: as soon as possible, but no later than w/c 30th September 2024. .

• To discuss any details about the role before applying, please contact Mhairi (details on our website)

• We can only consider candidates who have the right to work in the UK.

Application process

• Deadline: 10:00AM (BST) on Monday 22nd July 2024.

• Stage 1: Application form (~1 hour) 

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

i. Why do you want to work at Unifrog? (250 words)

ii. With reference to the job description and your experience, what makes you an excellent candidate for this role? (250 words)

iii. Tell us about a time when you have had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)

• Stage 2: Phone task (15 minutes) 

• A short role play task over the phone. We will schedule these tasks throughout the application window.

• Stage 3: Video call interview (1 hour) 

• Short demonstration of a Unifrog tool (resources will be provided) (20 mins)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).

• Video call interviews will be held on w/c 29th July 2024.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

• Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.

Do you want to make life better for LGBT+ victims and survivors of abuse?

Galop, the UK’s LGBT+ anti-abuse charity, is seeking an individual with a background in finance, and a proven ability to manage projects, a team and relationships with stakeholders. This is an excellent opportunity for someone self-driven, energetic and proactive looking to take on the challenge and responsibility of managing a small finance team in an organisation making a difference in the lives of LGBT+ survivors of abuse and violence.

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.

At Galop, we believe in equity and understand the importance of inclusion for staff with a wide range of lived experience. No matter your age, race, faith, orientation, gender identity, disability, or class, we want you to feel welcome here. To that end Galop has a multi-year Equity, Diversity, and Inclusion plan in place, currently focusing on equity and inclusion for trans staff and staff members of colour. We are committed to listening and learning, and to constant improvement. We believe it is our job to make sure that all our staff, particularly those from minoritised backgrounds, feel welcome, safe, and able to thrive at Galop.

Galop is a charity registered in England and Wales, with around £4m of income and 65 employees.

About the Role

As the Financial Controller you will be part of the Senior Leadership Team (SLT) and report into the Chief Executive Officer. You will lead a small team and manage the relationship with our existing outsourced finance team, payroll provider and auditors to deliver high quality professional finance services to the charity. You will be responsible for the financial systems and processes and ensuring the quality and timeliness of work delivered.

Galop has gone through a period of rapid growth and you will be continuing the work to align its financial practices to its new operating model. Personally, you will be resilient and driven to develop, implement and improve financial policies. You will be working with the Treasurer and SLT to improve financial management and controls. Your financial analysis and reporting skills will be exceptional and you’ll have the ability to manage people setting clear goals and priorities for your team whilst providing support and challenge where needed.

You will work closely with other teams to establish regular, clear, and consistent channels of communication at all levels within the organisation. You will build and maintain strong relationships with senior managers and their teams and will; improve the understanding of charity’s performance; influence decision-making; deliver analysis and insight on business opportunities and support options and scenarios planning including funding applications.  

Location

Hybrid – this role requires some working days to be in our central London office, and some days working from home.

Hours

0.8 - 1 FTE, Part-time (28 hours per week) or Full-time (35 hours per week)

Contract

Permanent

Reports to:

Ben Kernighan – Interim CEO

Salary

Salary scale - £47,369.25 - £54,010.33 (including inner London Weighting of £4,129.42 which is available to staff who live in London and/or work from the Galop office in central London). Dependent on experience and pro-rated for part time roles. 

Closing Date

Applications should be submitted by midnight on Sunday 4th August 2024.

Interviews will be held on a rolling basis with the first sets during week commencing July 22nd. Further rounds will be conducted through August.

Please visit our website to apply. 

About Us: At James Hopkins Trust, we're passionate about supporting families in Gloucestershire with a young child facing a life-limiting condition. We rely on our local community to sustain our vital care services, which cost over £850,000 annually. That's where you come in!

About the Role: We’re looking for enthusiastic Fundraisers to join our team and help create amazing experiences for our supporters, volunteers, and partners. Here’s what you’ll be doing:

• Fundraising Activities: Plan and deliver a regular programme of fundraising events and activities such as our golf day, Kite Ball, online auction and other community events.
• Community Engagement: Work with local businesses, schools, faith groups, and individuals to support their fundraising efforts and build lasting relationships.
• Storytelling: Share inspiring stories with our supporters to show the impact of their donations.
• Presentations: Prepare and deliver engaging pitches and presentations to secure new support.
• Volunteer Coordination: Identify when we need volunteer support, recruit volunteers, and help them get started.

About You:

• Target-Driven: You have a knack for meeting goals and a background in sales or fundraising.
• People Person: You love building and maintaining relationships with a variety of people.
• Self-Motivated: You’re organised, can juggle multiple tasks, and work well independently.
• Great Communicator: You’re confident giving presentations and can secure new support.
• Tech-Savvy: You’re comfortable using IT systems for administration and reporting.
•  Mobile: You have a valid driving licence and access to a vehicle for work.
•  Flexible: The role requires you to work some of your hours during the evenings and weekends.

 What We Offer:

• Competitive Salary: £25,000 - £30,000 per annum (FTE and DOE)
• Flexible Hours: various hours available up to 37.5 hours a week, with some hybrid working options.
• Great Benefits: Blue Light Card, Nest Pension Scheme, enhanced maternity pay and full salary sick pay scheme after a qualifying period, rising annual leave on length of service, employee assistance programme.

 Join Us: If you’re passionate about our work and want to make a real difference, we’d love to hear from you!

Important: You must be eligible to work in the UK. We are committed to safeguarding children and vulnerable adults, so successful candidates will undergo an enhanced DBS check for children and provide two satisfactory references.

Come join the James Hopkins Trust team and help us make magic memories for our families.

An exciting opportunity has arisen at Hall Farm in Snetterton for an experienced maintenance supervisor to work closely with the Centre Manager to efficiently maintain the general buildings and pasture at our Rescue and Rehoming Centre in Snetterton, Norfolk.

The key responsibilities of this role are to ensure an up to date, well-planned, effective preventative and reactive maintenance regime is in place. This role is responsible for a team of two maintenance assistants and is required to provide daily support and on-going training and development as required.  You will be responsible for the critical systems such as drainage, water, lighting, heating and fire related alarm systems as well as ensuring compliance with all health and safety regulations. You will also be responsible for the pasture management and the use of all relevant chemicals and pesticides where necessary.

The ideal candidate will be experienced in general maintenance in relation to buildings, grassland/pasture management and have the ability to react swiftly to maintenance requests to meet strict timescales. You will possess excellent communication skills, highly organised with a sound understanding of the principles of H&S and Fire Safety in a similar environment.  You will also be required to drive certain farm machinery such as tractors and transporters.

APPLY NOW

Role: Events Manager

Location: London, Haig House (Hybrid, when not travelling)

Contract Type: Permanent

Hours: 35 Hours Per Week

Salary: £41,172 to £44,232 (Inclusive of London Supplement)

Are you passionate about planning impactful events that inspire and engage?

We are looking for an experienced and dynamic Events Manager to lead the planning and delivery of a diverse portfolio of fundraising events. In this pivotal role, you will spearhead the meticulous planning, project management, and execution of events both in the UK and overseas, ensuring every detail is flawlessly implemented to deliver an exceptional supporter experience. As an Events Manager, you will be involved in building and nurturing strong relationships with event partners and sponsors, constantly seeking innovative opportunities to enhance and expand our event portfolio.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You will be responsible for the comprehensive management of our owned events, overseeing everything from course design and venue coordination, to health & safety logistics and commemorative ceremonies. With a keen eye for detail, you will produce and manage project plans, budgets, and reports, ensuring all events align with departmental strategies and exceed key performance indicators. Your ability to evaluate and recommend improvements will be crucial in optimising the return on investment and net contribution of our events. Additionally, you will lead and manage an Events Logistics Coordinator, guiding their professional development and performance.

We are committed to providing the best supporter experience. You will work collaboratively with the wider team to maximise supporter engagement and satisfaction at every touchpoint. Your leadership on event days will be vital in ensuring a seamless and memorable experience for our participants. By supporting marketing, acquisition, and stewardship initiatives, you will play a key role in achieving our fundraising goals and representing the charity at various events, including multi-day events as required.

Building and maintaining robust relationships with internal departments, event organisers, and external agencies is a cornerstone of this role. You will work closely with sponsors, corporate partners, and suppliers to deliver high-quality events, while also seeking new business opportunities. Your ability to navigate complex stakeholder relationships, including those with local government officials and dignitaries, will ensure the smooth delivery of events and ceremonies. Managing contracts, procurement processes, and supplier relationships will be integral to maintaining the highest standards of event execution.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub when not travelling in the course of your work.

If you possess a full valid driving license, proven experience in high-profile event management, and a track record of successful budget management, we want to hear from you. Fluency in French and experience with CRM databases such as CARE are desirable but not essential.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 18th July 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Team Leader (Leading Adult Social Care Support Workers), L'Arche Ipswich

ABOUT THE ROLE

Hours of work: 40 hours per week including evenings and weekends

Salary: £27,336 per annum

Place of work: L'Arche Ipswich Community Houses, Ipswich

Contract type: Permanent

Closing date: Friday 26 July 2024, 5pm

As well as joining a friendly Community, where you will be well supervised and supported, and benefit from L’Arche’s mentorship programme, these are some other benefits you get by working for us:

• Joining shared meals since cooking and having a meal together is what we are all about
• Paid sick pay, up to a maximum of 7wks (depending on length of service)
• Enhanced Maternity, Adoption/Surrogacy, and Paternity Pay (depending on length of service, details available on request)
• Interest free loans and salary advances available
• Free eye tests and a contribution towards the cost of glasses if you need them for work
• Free DBS / PVG checks
• Free SSSC registration
• Free Blue Light Card
• Professional membership fees paid if they are directly relevant to your role
• Free Employee Assistance Programme available to everyone
• Up to 5 days paid compassionate leave
• Up to 6 days paid (pro rata) for time off for emergency dependents leave
• Carer and Childminder costs available in some circumstances to facilitate attendance at residential meetings
• Paid mileage costs at HMRC rate
• Working from Home Allowance for those in office-based roles but for whom no office is provided
• Specialist bereavement counselling for employees and their family members
• Free Life Assurance up to 4 times gross annual salary
• Access to the Bike to Work scheme

Main purpose of the role:

As Team Leader you will line manage a team of adult social care Support Workers who support adults with learning disabilities, in a supported Living house.

The Team Leader supports the Registered Care Manager in creating and promoting community and a sense of home, leading the service delivery in line with L’Arche values, traditions and standards, and the requirements of the Care Quality Commission [CQC]. 

As our Team Leader, you will be responsible for the smooth and safe running of one of our supported living houses. This will include managing and creating the monthly rotas, updating and managing digital care plans and risk assessments, supporting and supervising assistants (including inducting new team members).  Also, overseeing reporting such as medication records, health and safety, and quality assurance checks, implementing the planning and undertaking of meaningful activity, taking part in support reviews, ensuring training is relevant and up to date, and working as part of the senior leadership team to maintain a high quality of care.

Essential Criteria

• Experience of leadership in adult social care in a supported living or care home setting;
• A record of accomplishment of effectively leading and managing team performance, such as providing clear objectives, reviewing outcomes, putting in place develpment plans, and taking appropriate action to deal with poor performance;
• Ability to guide, support and teach the essential skills of supporting people with disabilities;
• Supportive of the identity, mission and values of L'Arche and enthusiastic about working within a community organisation rated Outstanding by the CQC;
• Level 3 Health & Social Care Diploma (adult care) or equivalent, or proven ability and equivalent experience combined with willingness to study at this level in accordance with community policy;

ABOUT L'ARCHE IPSWICH

L’Arche Ipswich is more than just a service provider; we are a diverse, inclusive community of 30+ people with and without learning disabilities who live, work and celebrate together. Our aim is to provide a place of belonging to help people with learning disabilities live independent yet connected lives.

We pride ourselves on being diverse and inclusive, with our service users being at the heart of all that we do in a safe, caring, dynamic and fun way.

Alongside our regulated person-centred support, we also have a strong spiritual ethos within the organisation, maintaining close meaningful working relationships with our service users, their families, and those living outside of the immediate L’Arche Ipswich community. Attendance to festivals, weekend breaks, community gatherings and birthday celebrations are a consistent tradition for all of us that brings everyone together on a regular basis.

A full job description and person specification can be found in the Recruitment Pack.

The closing date is 5pm on Friday 26 July 2024. Interviews will take place in person in the week beginning Monday 29 July. 

To apply, please read the full job description and person specification and answer the questions on our online application form. 

Please also read our privacy notice for job applicants.

This is an exciting opportunity to join the senior management of a respected charity in Leicester, working with an experienced team to deliver high quality services to young refugees.

Operations Manager
Hours: 28 hours per week (hours can be flexibly worked as agreed)
Salary: Actual £29,120 (£36,400 FTE)
Contract: Six months with extension subject to funding
Location: Hybrid (office in central Leicester)
Annual Leave: 28 days including Bank Holidays (pro rata for part-time positions)
Pension: Employer/employee scheme. Pension Contribution to the People’s Pension

About After18

After18 is a registered charity providing services in Leicester for unaccompanied children and young refugees. Our team of staff and volunteers works with over 200 young people each year, providing educational and wellbeing support through a range of activities including:

• Homework support/English classes
• Education orientation for new arrivals
• Young women’s support group
• Football
• Art and photography club
• Individual casework support to adjust to life in the UK

We’re looking for an Operations Manager to join our passionate and experienced team. The Operations Manager plays a key role in overseeing all aspects of After18’s operations, and includes leading and working alongside senior management in the following areas:

• Financial Management
• Service Management and Development
• Human Resources
• Governance and compliance
• Networking & Partnership Development

About you

After18 is seeking a values-led, professional and motivated individual to support us to deliver our objectives and thrive as an organisation. You will demonstrate a strong commitment to improving the lives of young refugees. We are looking for someone confident and competent to manage and improve our ways of working, foster a positive and reflective working environment and work closely with other senior management roles and Board of Trustees. You will have several years of relevant operational experience, particularly in finance and applying for grants, and an understanding of working with a values-driven team of people in the charity sector.

Application deadline: 18:00 Thursday 18 July
Interviews: Thursday 25 and Friday 26 July

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of our recruitment policy, After18 intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, sexual orientation, class, disability, age, religious belief, ethnicity, or political persuasion, or is disadvantaged by any condition or requirement that is not demonstrably justifiable.

All new staff will be required to show evidence of permission to work in the UK.

No agencies please.

You don’t have to know about Down syndrome. You can learn about Down syndrome, but we need you to know how to nurture the heart of an organisation and its people.

Freelance/self-employed contract for 3 – 4 days per week

£30k - £40k p.a. depending on experience & hours – hours and fee are negotiable

Please see our video on our website (Meet the Team, Current Vacancies) for further details from our Chair, James.

Lead the 17-year-old charity into a brighter future

The role demands quality skills and experience in management, governance, building teams and communities, fundraising and finance – in person and online.

Can you simultaneously be creative, a problem solver, ideas person, developmental, positive leader, supporter, confidante, prudent and adventurous?

We are very keen to hear from you. Please send your CV and a 5 min video explaining who you are and why you suit the role and would like this work. 

Ambitious College is London's first specialist Day College for young people aged 16-25 with a primary diagnosis of autism. We believe that every young person attending Ambitious College deserves a fulfilling, happy and rewarding life. Our educational approach always focuses on the individual.

As part of our growth plans, we are looking for an Occupational Therapist to join this ambitious transdisciplinary team made up of OT's, Speech & Language Therapist and PBS specialists. You will have the opportunity to help support in service development, to embed occupational therapy for our autistic learners using our tiered model of therapy provision.

You will be working with the Ambitious about Autism Quality of Life framework to ensure our learners are accessing occupations that are meaningful and purposeful to them, to support them as they prepare for adulthood.

The successful candidate will:

• Be a Professionally Qualified Occupational Therapist to a degree or diploma level
• Be proactive in strengthening the effectiveness of the occupational therapy team by bringing knowledge and insight into service design
• Contribute to effective team development and monitoring, evaluating and improving service delivery to participate in supervision and continuing professional development
• Commitment to occupationally focused, person-centred and evidence-based practice.

• Contribute to and evaluate the training and development of teachers, parents and other professionals

We offer a wide range of benefits including a commitment to CPD (Continued Professional Development) excellent career opportunities, professional membership fees paid, welcome bonus of *£2000 - £4,000 and 40 days  holiday allowance + Bank holidays and  more!

For further details on how you can make a difference and find out what we have to offer, please see our recruitment pack below. 

If you have any questions about the role, please contact Stephen Vickers.

Equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Purpose of the post
To lead the representation of the VCS Alliance, and wider Voluntary, Community and Social Enterprise sector (VCSE), in strategic meetings across Bradford District and Craven (BD&C). Develop and maintain relationships with a variety of stakeholders operating at grassroots and strategic levels to ensure Health and Social Care services are being designed and commissioned with representation of the VCSE, in support of our Act as One partnership vision for people to be Happy and Healthy at Home.

Duties and Responsibilities
Key working relationships

• Form a robust network and collaborate with a wide range of partners, across the Act as One Partnership. Foster strong relationships through effective partnership working, ensuring mutual benefits and successful relationship management.
• Represent the VCSE sector in conversations on Urgent and Emergency Care, High Intensity Use, Intermediate Care, and other strategic meetings as required.
• Ensure that VCSE partners are well represented in all engagement with commissioners and to develop the reputation of the VCSE as partners.
• Actively support the transformation of Enhanced care in the community, intermediate care offer, to support people with the appropriate level of care support and interventions to maximise independence and wellbeing.
• Lead and champion VCSE / community led High Intensity Use approaches and methodology in secondary and primary care across BD&C

Operational

• Responsible for creating an innovative way of developing the reduction in high intensity use of Emergency Departments.
• Manage and facilitate discussions and advise delivery partners as to how best practice might be adopted for future development of services and oversee their delivery.
• Facilitate, coordinate, and chair multi-disciplinary meetings, including managing data flow, to ensure a person centred and holistic approach to care provision.
• Work closely with VCSE partners to facilitate and coordinate the co-design of highly personalised projects that support improved wellbeing and health outcomes, whilst reducing inappropriate contact with health care services and unscheduled care.
• Attend a range of system forums / steering groups that are in support of unmet social needs e.g. homelessness, Mental Health.
• Work with other VCS Alliance staff to ensure links to other relevant programmes across the system.
• Develop and operate monitoring processes that support learning and assess effectiveness of provision.
• Lead on a range of projects to ensure that the outcomes agreed are delivered on time, to quality standards and in a cost-effective manner, adjusting plans as required.
• Determine links to existing projects, identifying interdependencies across projects/functions, potential impacts on wider system/sector, resource requirements and building in contingency, as necessary.
• Work with finance team in preparation of budgets.
• Monitor finance expenditure and outputs relating to programme budget and report to Senior Leadership Team and Board as appropriate.

Information Management

• Present complex information and create briefs about projects in a way that make complex topics easier to understand and are appropriate for the audience.
• Coordinate and share learning of the work with the wider partnership to promote and ensure sustainability.
• Identify patterns, themes and ‘causal factors’ which trigger relapse behaviours in order to shape future commissioning of service and/or demand/capacity planning.
• Draft reports summarising status on issues, outcomes, and provide progress/highlight reports to ICB, including highlighting exceptions and risks ensuring mitigating action can be taken to keep programmes on track.
• Maintain a risk register and ensure actions are in place to mitigate unacceptable levels of risk.

Impact and Insight

• Plan, develop and evaluate methods and processes for gathering, analysing, interpreting, and presenting data and information.
• Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases.
• Analyse, interpret and present data to highlight issues, risks and support decision making across programme portfolio.

General Requirements

• Undertake personal training as required.
• Attend regular supervision sessions and staff meetings.
• Support general VCSA administration by handling inquiries via the telephone, email, and drop-ins.
• Provide relevant information for VCSA’s newsletter/s, mailings, website, and social media
• Comply with all organisational policies and procedures.
• Promote VCSA with all stakeholders during the duties of your work.
• Undertake any other duties prescribed by your line manager.

Special conditions
As part of this role, you will be required to work and travel across the Bradford District and Craven. While the VCS Alliance supports hybrid working, there is an expectation that you will be based at the office for at least two days per week.

Benefits
28 days annual leave per year (Pro Rata) plus bank holidays, an additional day of leave for your birthday, Employee Assistance Programme, hybrid working, workplace pension, opportunities for professional development and free office parking.

Notes
All jobs are subject to change from time to time and this job description will be reviewed regularly. This post is subject to a 3-month probationary period and will be subject to a Basic Disclosure and Barring Service check. Applicants must be eligible to work in the United Kingdom.

The Café forms part of a central hub, housing a daytime café for the community and an after-school Youth Café that connects vulnerable young people to positive and inspiring role-models from their community, empowering and inspiring them to become active citizens in their community. The space is used for two similar, but distinct purposes and excellent working relationships between these are essential. This role is responsible for the daytime café and related income generating activities.

An initiative of the Matrix Trust, our café has built an excellent reputation, with the vision to provide a space for local people to retreat to, where they will find a friendly welcome and an opportunity to give back to the community. Key elements include: quality coffee, delicious healthy food, a calm but welcoming environment, and an eco-friendly, low waste ethos.

The Café is open 5 days a week, 8:30am to 3pm on Tuesday to Friday and 10am to 3pm on Saturdays. 

Day-to-Day Responsibilities

● Oversee the efficient daily operation of the café, ensuring high standards and excellent customer service.

● Engage customers, take and serve orders, and drive sales.

● Ensure all health & safety and food safety standards are met.

● Maintain a clean, welcoming, and friendly environment for customers.

● Manage stock levels, place supply orders, and handle cash management, including cashing up and reporting till adjustments.

● Develop and maintain a visually inviting space with up-to-date menus and quality food offerings.

● Implement and follow food rotation and waste management procedures to minimise waste and maximise margins.

● Utilise and develop methods that encourage repeat business.

● Secure the café at the end of the shift.

● Ensure all food and drinks served are of the highest quality.

● Achieve and maintain an excellent food standards rating.

● Liaising with the Head of Operations, oversee maintenance and repair of café equipment, ensuring everything is in working order.

Customer Service

● Ensure customers have an efficient and enjoyable experience, consistently exceeding service and value expectations.

● Address customer complaints or refunds in a professional manner.

● Upsell products as appropriate and ensure the team is knowledgeable about the menu items.

● Foster a welcoming atmosphere for all customers, including regulars and first-time visitors.

Team Management

● Recruit, train, support, and lead a small team of paid staff, volunteers, and apprentices, including at-risk young people.

● Plan staff rotas, monitor performance, and conduct appraisals to recognise training needs and potential.

● Ensure the team maintains a clean, visually inviting space.

● Act as a positive role model for young apprentices, volunteers, and work experience students.

● Develop and implement staff development programmes, including team-building activities.

Café Development

● Develop seasonal menus and menu items to celebrate calendar events.

● Promote the vision of Matrix through the café.

● Be passionate about the vision of the café.

● Achieve café goals and targets set by the Board of Directors.

● Identify areas for development that will drive the business forward, keeping abreast of new concepts and ideas in the industry.

● Ensure that customers are given an efficient and enjoyable experience and that service and value expectations are consistently exceeded.

● Collaborate with marketing and business development to create promotional strategies, including social media campaigns.

Building and Event Management

● Liaise with the Head of Operations about any building maintenance issues.

● Promote the hireable spaces and arrange events that enhance the café’s offerings.

● Encourage use of the café by local groups such as creatives, book clubs, parents etc.

● Manage café events, ensuring the team sets up the space as required and that the hirers are properly looked after.

● Coordinate with local businesses and community organisations for partnerships and events.

General and Wider Charity Involvement

● Be a proactive part of the wider Matrix team, getting involved in projects that benefit the mission of Matrix, such as fundraising activities or team projects.

● Ensure knowledge of current Matrix projects and their impact.

● Participate in community outreach programmes and initiatives that align with the café’s social enterprise goals.

For further details, please see attached Job Pack.

About the Role

Are you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach some new ideas and commitment to providing services that support our client groups?

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.

Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.

As a Tenancy Management Officer you will be expected to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants. You will have the ability to liaise with a range of internal and external partners, experience of providing a supported housing service to vulnerable tenants and a commitment to sustaining tenancies wherever possible.

You will also be able to effectively manage tenancy breaches including Anti-Social Behaviour, assess the suitability of new referrals, carry out property inspections and manage the voids process, monitor rent accounts and work with Income Management Team to ensure that rent arrears are kept to a minimum.  The successful candidates will also have excellent organisational, administrative and IT skills, and a commitment to excellent customer service. 

This role is available as a full time post of 38 hours per week.

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

· 25 days Annual Leave excluding Bank Holidays (pro rata for part time)

· Computing Scheme

· Credit Union Scheme

· Cycle-to-Work Scheme

· Death in Service Benefit

· Health Assured – Employee Assistance Programme

· Eye care Vouchers

· Flu Jab Reimbursement

· Long Service Awards

· Pension Scheme

· Purchase Additional Annual Leave

· Refer-a-Friend Scheme

· Retirements

· Loans (including season tickets and parking permit loans)

· Blue Light Card

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records so we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application by following the link below:

The closing date for all applications is 23:59pm on 18th July 2024

Interviews will be held week commencing 29th July 2024

Outward is committed to equality and diversity and welcomes applications from all sections of the community.

This is a newly created role with the purpose of maintaining a culture of compliance across the charity whilst ensuring we adhere to all relevant regulations and laws.

Together with the Governance Manager, you will be the key point of contact for compliance, providing advice and support to the team and ensuring we have procedures and controls in place across all areas of the charity. This will include training to ensure the team is skilled and acting consistently, as well as identifying opportunities for improvement and implementing appropriate solutions.

Key Responsibilities

• Promote a culture of compliance and be a point of contact for all compliance and data protection queries, providing accurate advice to ensure compliance with regulations.
• Develop and maintain robust procedures and structures that give the charity the ability to fulfil our regulatory requirements.
• Ensure the charity is aware of, and is reacting to, any fundraising, data protection and other compliance regulation changes, by understanding wider implications.
• Work to maintain a culture of compliance across the charity through the development of training and guidelines that are easy to understand and accessible.
• Conduct regular internal audits to ensure that compliance procedures and policy documents are followed and fit for purpose.
• Assess data risks and complete Data Protection Impact Assessments where needed.
• Assist the Governance Manager in producing ad hoc and annual compliance reports, as well as returns to the Charity Commission and Companies House, so that EHAAT meets their legal responsibilities.
• Update the charity’s data assets file.
• Review contracts and third-party agreements prior to signing to ensure they are in line with compliance regulations.
• Ensure adherence to Fundraising Regulator’s Code of Practice through the undertaking of fundraising  standards audits.
• Provide oversight for the timely management of leases and contracts.
• Ensure necessary insurances and contracts are in place to provide required suitable cover.
• EHAAT is a patient focused emergency medical charity. It is essential that all our staff are competent and confident in the delivery of CPR and use of an AED (defibrillator) in an emergency situation. For this reason, you will complete in house, CPR and AED awareness training annually.

Kingston Charitable Foundation (Kingston CF) is growing - in 3 years we’ve doubled our staff team thanks to a grant from the City Bridge Foundation and to date we’ve awarded over 130 grants to local charities, and community groups, who share our vision to build stronger communities where everyone’s needs are met.  We are a Place Based Giving scheme that is part of the London Funders movement.

We have also developed and delivered new participatory grant making programmes for the benefit of local individuals and families.

Now we’re looking for a confident, creative, and proactive Development Manager to join our small but dynamic Kingston CF family and develop and manage our fundraising development programme for both corporate and individual giving.  This role is the perfect fit for someone with entrepreneurial flair looking to make a real difference - both by helping to raise money for the Foundation’s vital work, and by ensuring our supporters feel valued and supported.

You’ll have innovative ideas to help us to secure new partnerships and nurture new and existing relationships to mobilise local giving. As an experienced fundraiser with a proven track record of securing major gifts or corporate partnerships at the four figure level, you’ll have a can-do attitude and a capability for developing strong networks and contacts.

You will be outcome orientated and a motivated self-starter with excellent communication skills too.

Experience

• At least three years of proven successful experience in major gifts or corporate partnerships fundraising of four figures or more.
• Proven ability to manage and develop diverse relationships.
• Excellent written and oral English language communication skills.
• Experience in writing and delivering persuasive copy for supporters.
• Thorough understanding of data protection and, specifically, UK GDPR requirements pertaining to fundraising and sponsorship work.
• Full understanding of fundraising guidelines the code of fundraising practice.
• Experience of using Salesforce or a similar CRM.

Essential skills

• Have excellent IT skills, including Office 365 / Excel.
• Have good communication and presentation skills.
• Proven ability to work on own initiative and as part of a team.
• Excellent organisational skills.

Kingston CF have no formal offices, this role is primarily home-based, with meetings in Kingston upon Thames and co-working days. 

About Kingston Charitable Foundation

Kingston CF launched as an independent charity in January 2021, following eight successful years as local community fundraising project, Love Kingston. We are a small, dedicated team with over 30 years' third sector experience between us, and we work closely with our very supportive Board of Trustees.

Our mission is to:

• Identify where social needs exist in our area through commissioning, publishing, and utilising the best research available

• Provide funds to local support groups that have the expertise to alleviate need, enrich people’s lives and improve their life chances

• Inspire and engage with local donors to help build sustainable long-term funds to support our vision

• Build sustainable funds to increase the level of immediate and long-term resources available to organisations with charitable purposes across the borough of Kingston upon Thames

By awarding grants, Kingston CF enables community groups and small charities to continue to deliver much needed services and support across the borough. Our staff costs are entirely grant funded from other organisations, so that of every £1 raised through fundraising, 90p goes directly to these good causes supporting local people in our shared community.

There has never been a better time to join our ambitious team; Kingston CF is currently Charity of the Year for Kingston Chamber of Commerce, and we are undertaking Peer Research this summer, into ‘What Kingston Thinks’ with Rocket Science to inform and support the shaping of our strategy for the next 3 years.

To apply, please complete a covering letter to submit with your CV and our monitoring form