Service delivery manager jobs

Senior Brand and Marketing Manager

Are you a creative, strategic, and experienced marketing leader ready to shape and grow a purpose-driven brand? Are you looking for a leadership role where you can drive impactful marketing strategies and make a real difference? Join Prospect Hospice as our Senior Brand and Marketing Manager and play a key role in raising awareness, inspiring action, and supporting compassionate end-of-life care in our community.

With a new five-year strategy underway, this is an exciting time to join us. We’re investing in our marketing team to ensure we meet our ambitious targets.

Hours: 30 to 37.5 hours per week (flexible working options available)

What is the role?

As Senior Brand and Marketing Manager, you’ll lead a skilled and passionate marketing team responsible for developing our brand and marketing activities. You’ll work across the organisation to create compelling messages, insight-led campaigns and communications to achieve our strategic objectives, lead on refreshing and growing our brand, and maximise engagement, awareness, and support across our community.

This role is key to helping us raise awareness, increase consideration to support, engage supporters, and promote our products, events, and services.

At Prospect Hospice, we pride ourselves on being a great place to work. Our team culture is supportive, inclusive, and focused on continuous learning and innovation. You’ll be joining a charity that values diversity of thought and perspective, fosters a culture of respect, and encourages collaboration across all levels.

About you:

You’ll bring a mix of creativity, leadership, and hands-on experience to the role. We’re looking for someone who has:

• Extensive knowledge of marketing across all channels.
• Significant experience in strategic brand management and development.
• Proven ability to create and execute effective marketing strategies, plans, and budgets to grow engagement and impact.
• Exceptional leadership skills to inspire and develop a high-performing team.
• Strong analytical, communication, and relationship-building skills.
• Experience in digital marketing, including pay-per-click and display advertising.
• Ability to use audience insight to develop effective marketing plans.

Please see the job description for full details and person specification.

We offer a great range of benefits, including:

• 27 days annual leave entitlement (plus bank holidays)
• Flexible working
• Generous contributory pension scheme and life assurance
• Discounts with local retailers, gyms, and service providers including Blue Light Discount Card
• Employee Assistance Programme
• Family-friendly policies and practice
• Supportive induction, and training and development
• A values led, inclusive working environment
• Free parking on-site

To apply, please submit your CV and a cover letter detailing your suitability for the role and why you’d like to work with us.

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business, and the communities we serve.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Action Foundation was established in 2005 to assist asylum seekers, refugees and other migrants in Tyne and Wear. We aim to empower refugees, asylum seekers, and other migrants to live independently through a commitment to supporting them to achieve self-sufficiency and integration into the community.

The Language and Learning service has developed and enhanced its support towards better integration to include three streams of support which include employability workshops and advice, digital skills courses alongside non-accredited ESOL classes. We are looking for a full-time project manager to lead our staff and volunteer teams in the delivery of these streams of support.

You will line manage the Project Officer(s) responsible for different aspect of the service work and support them with the delivery of in-person classes and where required any online classes. You will also play an important role at a strategic level in developing partnerships and networks with formal and informal providers of ESOL, employability and digital skills to promote and enhance the service.

Action Foundation is an Equal Opportunity employer, and we welcome applications from all sectors of the community, particularly those who have lived experience of migration and language learning. We also have a strong focus on safeguarding in the organisation and a DBS (Disclosure & Barring Service) check will be part of the recruitment process.

Application deadline is 23:59 on Monday 5th May 2025

Interviews are planned to be held on the week commencing 12th May 2025 at Action Foundation Newcastle, (subject to change)

Essential Information

Hours: 35 hours per week (Full Time)

Location: Based at Newcastle offices. Occasional regional or national travel for training or networking when necessary.

Salary: £31,483- £36,581 plus 6% pension contribution

Contract: 35 hours per week (Full Time)

Annual Leave: 28 days + English Bank Holidays

Application deadline: 5th May 23:59

Interviews to be held: Week commencing 12th May 2025

Please go to Action Foundation website for a link to the Job Description and Application Form.  If you are interested in applying and require more information about the job role, or if you would like any support in the application process, we would encourage you to contact the named person in the advert on Action Foundation website.

Note: We reserve the right to close this vacancy early should we receive sufficient applications.

The Sociological Review Foundation is seeking its first Development Manager to join its team. This role, reporting directly to the Operations Director, presents a unique opportunity to drive the organisation’s strategic growth initiatives and fundraising calls, expand partnerships, and generate revenue through the sale of services.

Note: We can only accept applications from applicants who are based in, and eligible to work in, the UK.

Causeway are a national charity that exists to create lasting change for marginalised and vulnerable people. This includes survivors of modern slavery and those caught in cycles of exploitation and crime.

We have been supporting thousands of individuals to make progress and thrive for more than 15 years and currently work with over 2,000 services users each year.

Role Summary

We’re excited to offer a fantastic opportunity for a Learning and Development Manager to join our passionate People and Culture Team at Causeway.

At Causeway, we’re committed to delivering outstanding support to the individuals and communities we serve—both through our contracted services and wider projects. We believe this is only possible through a dedicated, well-trained, and empowered workforce, supported by a strong and values-led organisation.

As Learning and Development Manager, you will play a vital role in shaping the learning culture at Causeway. You’ll ensure our people have the knowledge, skills, and confidence to carry out their work safely and effectively, while also creating opportunities for ongoing development and career growth. This includes ensuring compliance with all contractual training requirements and making sure our L&D offer is not only robust but also engaging and rewarding.

A key part of the role will be designing and developing high-quality training content—both in-person and digital—tailored to the needs of our teams. You’ll be responsible for regularly reviewing and updating training materials to ensure they remain relevant, effective, and aligned with best practices. You will also oversee our Learning Management System (LMS), ensuring it is well-maintained, up to date, and accessible to all staff.

You will contribute on improving employee journey—from a warm and welcoming induction experience to long-term career progression. Your work will help ensure that every team member feels supported, valued, and equipped to thrive at Causeway.

In addition to leading our learning and development strategy, you’ll collaborate closely with managers to support performance management and contribute to wider employee relations and HR processes.

Responsibilities

Training & Development Strategy

• Lead the planning, design, and delivery of engaging and relevant training in line with contractual and organisational requirements.

• Work closely with Service Managers to identify learning needs and skills gaps across teams.

• Develop and maintain content on the Learning Management System (LMS), tailoring courses to meet operational priorities.

• Research and introduce new training initiatives (e.g., apprenticeships, funded programmes) aligned with strategic objectives.

• Design and review development pathways to support growth into new contracts or impact areas.

• Ensure compliance of mandatory training as required by our contract holders.

Performance & Capability

• Oversee the supervision and appraisal framework, ensuring staff receive meaningful, holistic feedback.

• Identify and support upskilling needs for professional growth and organisational performance.

• Support managers with performance management processes, including informal interventions and formal proceedings where necessary.

Training Quality & Evaluation

• Monitor the quality and impact of internal training sessions.

• Ensure trainers are confident and engaging in their delivery.

• Maintain oversight of the training calendar, attendance tracking, and associated admin.

Onboarding & Induction

• Manage and continuously improve the New Starter Induction programme.

• Evaluate and enhance the effectiveness of employee onboarding to ensure a positive and well-supported start.

• Deliver inductions, training and workshops when required.

Employee Experience & Wellbeing

• Oversight of access to effective Peer Group Support across relevant teams and monitor its impact.

• Promote a welcoming, inclusive, and developmental employee experience.

People & Culture

• Represent the People & Culture team in recruitment processes by chairing interviews where needed.

• Support the management of the shared L&D and People and Culture inboxes and respond to general enquiries.

• Champion and role-model a culture of care, professionalism, and alignment with Causeway’s values throughout the organisation.

Any other duties that are commensurate with the role

You will be experienced, self-motivated and exceptionally well organised, as well as having the ability to utililise both management and leadership skills in providing great services to the staff, residents, volunteers, participants and business users who are part of YMCA Doncaster. 

This role deals with both the big picture and the tiniest details, and needs someone who is great at balancing both planned and unexpected work. 

We are looking for someone who will work with the Chief Executive and Deputy Chief Executive to form the senior leadership team, bringing facilities and buildings expertise to the delivery of our strategic plan. 

If you’re ready to put your skills and experiences to good use in delivering great facilities for Doncaster’s children and young people, we would love to hear from you.

Job Purpose

To lead the management and continuous improvement of facilities, safety, maintenance and the provision of accommodation, prioritising contractual and statutory obligations alongside quality management reporting.

Main Responsibilities

• To ensure that relevant staff and volunteers are managed and supported sufficiently to fulfil their role and to operate in accordance with the requirements of legislation, funding arrangements and YMCA Doncaster’s policies, procedures and KPIs. 
• To maintain accreditation and compliance records, oversee submissions for quality management and inspections and act as the responsible / senior person as required.
• To operate a Health and Safety management system, including risk assessments, in keeping with legal obligations and the requirements set out in the Health and Safety Policy.
• To ensure that new staff, volunteers, resident clients, external users and others as appropriate receive a clear Health and Safety induction and that individual issues are addressed promptly.
• To manage property condition, cleaning, planned maintenance and responsive repairs. 
• To ensure that appropriate property records and asset registers are maintained. 
• To create efficient arrangements for scoping work, gathering quotations and making recommendations for approval of large or exceptional items of expenditure.
• To oversee the KPIs for accommodation management including minimising voids and maximising rent / service charge collection.
• To manage reception and ensure that services provided contribute to positive customer experience.
• To oversee IT issues, including the provision of equipment and resolution of problems, and to liase with the external IT services provider.
• To provide expert facilities / operational input and knowledge to those engaged in planning and launching new work.
• To take responsibility for drafting recommended policy / procedure updates.
• To attend meetings of the Board or relevant sub groups as required in order to report and give advice.
• To manage specified areas of budgeted income and expenditure.
• To ensure that the YMCA’s insurance arrangements are appropriate and are compliant with any binding requirements from funders or other stakeholders, and to oversee processes for renewals and claims.
• To ensure that the YMCA’s utilities supply arrangements are appropriate and cost-effective.
• To approach the role with professionalism, and to maintain appropriate boundaries with staff, clients and others as relevant to a senior post.
• Additional or other duties as necessary within your capabilities and status to meet the needs of YMCA Doncaster.
•  

Person Specification

• Experience of managing buildings and safety, including delivering to a range of KPIs.
• Experience of effective management and leadership of people at a range of levels, including staff and external contractors. 
• Experience of budget management.
• Experience or understanding of working with boards or similar at governance / NED level.
• Understanding of key facilities / premises management issues, with particular reference to multi-use community premises and accommodation provision.
• Sufficient understanding of Health and Safety to take responsibility from day to day oversight to legal compliance, ideally with a relevant qualification.
• Experience of leading on delivery and quality monitoring of regulated services and / or statutory compliance.
• Able to demonstrate organisational skill and a commitment to efficient working practices.
• Able to take full responsibility for designated areas of work. 
• Experience of leading with confidence in challenging times and in difficult situations. 
• Able to represent YMCA Doncaster’s services and values positively, professionally and with credibility.
• Willingness to work occasional unsociable hours. 
• Reliability, resilience, integrity and tenacity where the role requires.

About IMO Charity

Inspire Motivate Overcome (IMO) was established in 2006 to create safe, engaging, and inspiring spaces for young people through recreational and diversionary activities. Our roots are in the Audley & Queen’s Park ward in Blackburn, Lancashire – a vibrant but often under-resourced area. What began as a small initiative has since evolved into a respected grassroots charity that works at the heart of the community.

Over the years, IMO has expanded its reach and impact by listening to local voices and responding to real needs. We work collaboratively with residents, statutory services, and partner organisations to fill service gaps, tackle social inequalities, and create opportunities for all.

Our projects span youth engagement, education, employment support, mentoring, mental health and well-being, and community development. Whether it’s through sports programmes, training workshops, youth leadership initiatives, or one-to-one support, our goal is to empower individuals to thrive and inspire those around them.

Our Ethos
At IMO, we believe in the power of community. Our ethos is rooted in supporting those who shape future generations – be they family members, peers, educators, businesses, or community leaders. By equipping people with the tools, confidence, and networks they need, we help build a more resilient, inclusive, and hopeful society.

Why Join IMO?

Working with IMO means becoming part of a passionate, dedicated team that values innovation, integrity, and compassion. We offer a supportive and flexible working environment where your ideas are welcomed, your growth is encouraged, and your work makes a visible difference. This is more than a job – it’s a chance to be part of something meaningful, right at the heart of community change.

Our Organisational Value:

1. Passion
2. Respect
3. Accountability 
4. Team Work
5. Knowledge
6. Action
7. Equality & Diversity 

Role Purpose

This is an exciting opportunity for an ambitious fundraiser to play a central role in establishing IMO’s fundraising function, at a pivotal time of growth. Reporting directly into the Chief Executive, you will bring a strong track record of successful fundraising and share IMO’s passion to improve the resilience and quality of life of the communities we serve. We are looking for a driven individual who can work flexibly across a number of income streams, bringing a high level of transferable skill in key areas of prospect research, compelling writing skills, and embedding core systems and processes.

This role offers strong scope for progression into the senior management team for the right person, and to drive the ongoing implementation of the fundraising strategy.

Employee Benefits:​

1. 25 days plus 8 bank holidays
2. Flexible working arrangements
3. Pension Scheme
4. Sick pay
5. Internal staff well-being group to support staff welfare
6. Personal development opportunities
7. Free staff parking
8. Health Benefits

To view the Senior Fundraising Manager job specification view the doccument attached.

Turn2us is a national charity tackling financial insecurity and its structural causes. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

Turn2us and its partners have secured £1.5 million from The National Lottery Community Fund to deliver an ambitious and innovative new programme that will support charities in England and Scotland to empower diverse and marginalised communities to respond to climate change and to get their voices heard in environmental policy and media debates.It will focus on Disabled people, those facing financial insecurity and people from ethnic minority communities. These voices are often the least heard from in national and local debates on our environment. This new work aims to change that.

As part of this programme, The National Lottery Community Fund have funded the creation of an Engagement Manager post at Turn2us to work with those facing financial insecurity. The Engagement Manager employed by Turn2us will deliver activity with smaller charities and grassroots organisations supporting those facing financial insecurity that:

• Increases awareness of the impact of environmental change and related policy on different communities 
• Listens to people in these communities to find out what actions they want charities and local government to take
• Develops shared local environmental policy priorities and empowers these organisations to advocate directly to local and national policy makers
• Identifies actions that these organisations can take to support communities to respond to climate change, and helps organisations to implement them
• Identifies people with lived experience to receive hands on training in order to act as diverse champions to media and policy makers

They will work closely with Community Engagement Managers employed by Disability Rights UK, and Race Equality Foundation, focussed on reaching organisations supporting Disabled people and people from ethnic minority communities. 

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month on a weekly basis.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

Closing date: 06/05/2025, 23:59

Interview date: w/c 19/05/25

About the role

We are looking to bring on board a new Bid Manager who is passionate about Changing Lives’ mission and want to make a real difference to peoples’ lives. As a member of the Business Development Team, you will make the case to our funders so that we can secure existing and new business, in order to further support the communities we work with.

Together the Business Development Team work across all our delivery areas; Homelessness, Recovery and Addiction, Women and Children, and Employment. You will work closely with our operational teams to help design and develop life-changing services. You will seek to involve people in services as much and as deeply as possible to ensure their needs, aspirations and views are the foundations of our thinking and model development. And as the world never stands still, you’ll continually review and develop our offers to reflect best practice and innovation.

You will build excellent, trusted relationships with our partners and commissioners, so you’ll be well placed to generate partnerships, spot and assess potential opportunities and ultimately convert them into new business. You’ll manage the tender process from start to finish, from identifying opportunities through to submission of bids to Local Authorities and other statutory bodies, as well as managing grant applications to charitable Trusts and Foundations. Key to this will be writing clear and persuasive bids that meet the requirements of our funders, represent our vision and values and showcase our excellent services.

Flexible working

At Changing Lives we want you to be able to work flexibly to suit your needs as well as the needs of the job. That means you have the option to work from home and and/or from our buildings and to work flexible hours, including condensed hours.

What we’re looking for

• You will have direct experience of business development or commissioning, ideally within a charity or the public sector
• Great networking and relationship-building skills which you’ll put to good use both internally and externally
• Excellent writing skills, with the ability to develop compelling proposals
• A passion to help people and combat social exclusion.

WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

ABOUT THIS OPPORTUNITY

We are looking for an Apprenticeships Service Administrator to support the apprenticeship provision within Harris Federation Central Head Office.

This is an exciting opportunity to join the apprenticeship team and support by managing administration and providing essential support to apprentices across the Harris Federation. Key responsibilities include the organisation of Apprenticeship events, maintaining individual learner records (ILR), data analysis, and managing the virtual learning platform and MIS. Additionally, there will be a requirement to assist line managers and staff members with Apprenticeship queries.

A primary focus is on onboarding learners and maintaining accurate enrolment records, contributing to the effective delivery and evaluation of apprenticeship programs across the Federation.

MAIN AREAS OF RESPONSIBILITY

Reporting to the Apprenticeship Manager you will be responsible for:

General Administration and Apprentice Support

• Supporting Harris Federation as a main provider, ensuring all apprentice data is accurate and up to date
• Preparing and updating PowerPoint presentations to promote apprenticeships
• Organising and promoting apprenticeship events and information sessions
• Supporting the promotional/marketing strategy to drive apprenticeship applications and delivery
• Organising and managing information days for prospective learners / students and supporting the recruitment to various apprenticeship programmes
• Maintaining responsibility for monitoring and updating records on the DAS (Digital Apprenticeship Service) system and other data system trackers
• Maintaining apprenticeship records, including the apprenticeship tracking system, producing reports to monitor enrolment, completion rates, and levy usage
• Helping to maintain the EOSONE learning platform to ensure accurate data and the declaration of our monthly ILRs (individual learner records)
• Supporting the implementation, procurement, quality assurance and evaluation of the apprenticeship offer to support business objectives
• Data analysis and preparing regular reports on performance of various programmes

Management Information System (MIS)

• Managing and actively updating EOSONE learning platform to ensure all the learner portfolios are up to date including off the job
• Supporting with the on-boarding of learners on the Harris Federation main provider provision and the completion of relevant enrolment documentation, procedures, and guidance

WHAT WE ARE LOOKING FOR

We would like to hear from you if have:

• The ability to establish a new role in the Harris Federation and work collaboratively with key stakeholders to deliver successful apprenticeship programmes
• Strong project management skills with experience of complex projects with multiple stakeholders
• Experience of working across a large organisation, developing and delivering initiatives and maintaining stakeholder relationships
• Ability to travel to Federation Academies as required
• Experience of working with various MIS within the FE sector and working with the third-party service provider to ensure the platforms are user friendly and up to date
• Supporting with ongoing design, configuration, and maintenance of the ‘EOSONE learning platform’ working together with the third-party service provider to ensure the platform is user friendly

For a full job description and person specification, please download the Job Pack.

APPLYING FOR THIS POSITION

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

OUR VISION & VALUES

Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.

IMPORTANT INFORMATION

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

About Impetus

Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.

We find, fund and build the most promising organisations working with these young people, providing core funding and working shoulder-to-shoulder with their leaders over the long term to help them become stronger organisations.

Impetus currently has 52 members of staff, supporting 25 charities with programmes across England, Wales and Scotland.

At Impetus we focus on the critical factors that influence the education and employment outcomes for disadvantaged young people in the UK, working with charities that have the potential for impact at scale, helping their leaders to deliver lifechanging, benchmark-beating outcomes.

We provide these charities with the funding and the tools to grow and deliver on their promises to the young people they serve. We also seek to influence government and the wider sector to back effective support for young people and invest with other like-minded organisations to tackle the most difficult and under-supported challenges. We are resolutely focused on outcomes and impact, driven by quality evidence.

Impetus is a registered charity and our charity number is 1152262.

About the Investment team

The investment team is responsible for selecting portfolio partners, managing our investments in these partners and supporting them to improve and scale their impact.

The investment team also leads the Impetus Leadership Academy, a leadership development programme to support talent from ethnic minority backgrounds in the UK youth sector to progress into senior leadership roles.

The team is made up of 18 people, including former teachers, charity chief executives, charity impact leads, management consultants, social investment portfolio managers and impact consultants.

The team is led by a Portfolio Director who sits on the Senior Management Team. The Portfolio Director has 5 direct reports: a Deputy Portfolio Director, three Sector Leads (who lead our work in School engagement, School attainment and Employment Sectors) and an Impact Lead. Sector Leads line manage 6 Investment Directors. Investment Directors line manage Investment Managers (currently 5). Investment Directors and Investment Managers tend to primarily focus on a sector but might have mixed portfolios, depending on need, experience and interest.

The investment team has a good track record of role progression. All four Sector Leads and a number of our Investment Directors were promoted from within the team.

The team is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our charity partners and the young people we serve.

About the Investment Manager role

The Investment Manager (IM) works as an integral part of the Investment Team to help deliver our mission – supporting portfolio partners to deepen their impact and scale their outcomes. This role works closely with Investment Directors and other Investment Managers, including both charity-facing support and internal support to the investment team.

The IM uses analytical rigour, project management and relationship skills to support a portfolio of amazing organisations that, together, will help shift the life chances and outcomes of young people from disadvantaged backgrounds in the UK.

The IM role works across the portfolio, with the opportunity to work with various charities and Investment Directors, and may be involved in delivering the Impetus Leadership Academy. 

Key responsibilities

Investment Management

• Working closely with Investment Directors to support portfolio partners across all areas of our work - leadership, impact and sustainability - leading specific work streams like impact and/or financial management.
• Building trust-based relationships with charity leaders including CEOs, delivery staff and Programme / Impact leads, to become a valued advisor on practice improvement.
• Working closely with staff at our partners charities, providing guidance, thought partnership and capacity building.
• Working with Impact teams at charity partners to develop and refine impact management practices; data collection, dashboard development, performance review meetings, programme design and evaluation.
• Coaching charities' heads of functions (e.g. Director of Impact) to develop as leaders and help drive an impact-led approach within their organisations
• Curating pro- bono projects leveraging our large network of corporate volunteers to provide targeted support in key areas for our charity partners (e.g. strategy, marketing advice, financial analysis).
• Supporting Investment Directors with design and delivery of theory of change workshops, analysing charity impact data, developing and analysing pre-workshop surveys, facilitating workshops.
• Supporting Impetus’ quarterly peer learning forums for our charity partners, in particular the Impact Forum.
• Supporting the governance of our investments, preparing reports for Investment and Steering Committees.

Investment team support

• Supporting/leading the annual cycle of identifying new investments - mapping the landscape of charities in thematic areas (e.g. Apprenticeships and Skills), identifying high potential charities though analysis of key impact and financial data and reviewing the current evidence base.
• Playing a key role in due diligence of new charities, reviewing charity information (quantitative and qualitative) and drawing insights about their suitability for investment; This includes considering impact and scale potential, financial stability and developing a business case for investment including identifying risks. Requires strong relationship management with potential charity partners.
• Developing knowledge and expertise in Education and Youth Employment, staying up to date on relevant sector developments.
• Working closely with the Public Affairs team and ensuring teams are integrated in their thinking and approach – both ensuring we are coordinated in our support to the sector and working on cross-team projects that support the wider Employment and Education sectors.

Support to the Impetus organisation

• Working collaboratively on Impetus’ public affairs and philanthropy objectives through input into case studies, research and policy campaigns, donor reports and events.
• Sharing the learning from our work across the team, across the organisation and externally 
• Working within Impetus strategy, policies and procedures.

Person specification

Essential

• A commitment to Impetus’ mission.
• Able to build productive, trust-based relationships internally and with external stakeholders including charity partners and co-investors
• Strong relationship building and management skills.
• Highly analytical and numerate, with good command of Excel.
• Clear and strategic thinker; able to identify key insights from a range of data outputs and translate into clear communication, including PowerPoint.
• Proven ability to work independently.
• Desire to be a thought partner to Investment Directors – contributing actively to team discussions and debate.
• Strong planning and time management, able to balance between priorities.
• Displays tenacity and initiative.
• Growth mind-set; seeks out and acts on feedback.
• A strong interest in partnering closely with charities that are doing what it takes to get better.
• A commitment to equity, diversity and inclusion in our work and our organisation.

If you don't tick all these boxes, but still feel that you fit the profile, please apply anyway.

Desirable

• Experience in consulting, investment management, or other in-depth grant making and capacity building work.
• Previous experience working with charities. Could be in a previous role, pro-bono volunteer or Trustee capacity.
• Experience in UK education and employability sectors 
• Experience in charity impact management and/or evaluation.
• Financial acumen - financial modelling, fundraising pipeline development, review of annual accounts and assessment of financial risk.
• Project Management experience.

Our commitment to equality, diversity and inclusion

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form)
• Upload a comprehensive CV and supporting statement. 

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 11:59pm Monday April 21st 2025

Interviews

First round interviews will take place week commencing 28th April 2025.

Second round interviews will take place week commencing 5th May 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

JOB DESCRIPTION

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Job Title: Operations Manager

Reporting to: LandWorks Project Director.

LandWorks is a national award-winning project. It is a pioneering rehabilitation and resettlement charity that provides a supported route back into employment and the community for people coming out of prison or at risk of going to prison.

LandWorks is a small organisation with a strong determination to get the best outcomes for its beneficiaries and ultimately influence change in the Criminal Justice System (CJS). The Operations Manager is part of the Senior Leadership Team and will deputise in the Project Director’s absence.

This role might also suit someone currently in a position such as Head of Operations, Operations Director or Chief of Operations in a smaller organisation…They might already be working in the criminal justice or charity sector or have transferable experience in the public or private sectors

This role requires a belief in and commitment to LandWorks’ values. Alongside leadership and operational oversight, advocacy for the organisation's values and beneficiaries is vital.

The Operations Manager will be a real ‘people person’, playing a vital role in supporting and managing staff, ensuring compliance with policies and procedures, maintaining operational efficiency and developing the role. 

LandWorks is perhaps unique in its rehabilitative approach. Our basic values support the development of trusting relationships (TrustWorks ethos). We work from a person-centred approach that values honesty and empathy. This helps us to create a safe, non-judgmental and accepting environment, one that enables change to happen.

Job description:

General Management:

· Deputise in the Project Director’s absence or as required.

· Support the Project Director (PD) and Project Co-ordinator to manage and organise daily operations with trainees to help support a trainee’s journey at LandWorks.

· Monitor and take the ‘temperature’ of the site as it operates.

· Occasional out-of-hours trainee phone calls.

· Lead morning team meetings and facilitate afternoon de-brief meetings two days a week, and in the PD's absence.

· Act as a core part of the Senior Leadership Team, to facilitate the smooth running of daily tea breaks and communal lunches, to ensure that all trainees, staff and visitors take part and feel included.

Staff Management:

· Direct line management of the LandWorks enterprise team (that includes the wood workshop, market garden and pottery)

· Oversee HR processes, including recruitment, induction, training, and performance appraisals of the whole LandWorks team. 

· Provide team motivation and promote professional development, including identifying training needs and setting team goals, across the whole LandWorks team.

Policy and Compliance:

· Manage and ensure on site adherence to organisational policies and procedures.

· Take responsibility as the Designated Safeguarding Lead, Health and Safety lead and Data Protection Officer.

· Support and assist with the mandatory review of organisational polices in consultation with the Charity Manager and PD.

· Managing and responding to risk.

· Inform and gather evidence for the LandWorks External Issues log.

Operational management

· Enhance operational processes for efficiency and compliance.

· Evaluate trainee referral processes and partnerships for improvement.

· Support developing and delivery of graduate support.

Organisational Culture:

· Promote LandWorks’ ethos and positive organisational culture.

· Represent LandWorks at internal and external events.

PERSON SPECIFICATION

Experience and Knowledge

You will be able to demonstrate:

· An ability to manage diverse teams and contribute to staff development and organisational culture.

· A commitment to working with vulnerable people, particularly those with complex needs, with a strong understanding of the challenges individuals face reintegrating back into the community.

· Ability to hold clear boundaries.

· Experience in utilising data to monitor and ensure successful performance in achieving organisational goals.

· Experience of health and safety, safeguarding, data protection and managing risk.

· Experience of developing and managing partnerships.

· An understanding of, or a willingness to learn about the complexities of working within the Criminal Justice System. 

Skills

You will be able to demonstrate:

• Strong organisational skills with the ability to manage a full and varied workload effectively.
• An ability to build effective working relationships with a range of people and stakeholders, including staff, trainees, volunteers, referral agencies (police, prison and probation) and other external agencies.
• Ability to work flexibly in an environment where change can happen quickly.
• Excellent skills in managing, leading and developing people.
• Exceptional communication skills, with the ability to engage with individuals at all levels.
• A Full UK driving licence.

Personal Attributes

You will be able to demonstrate:

· An alignment and commitment to the LandWorks ethos and values, with a strong interest in our ambition and purpose.

· Strong self-awareness and self-care.

· A clear understanding of, and commitment to, always prioritising the best interests of LandWorks trainees.

· That you enjoy working with people from a diverse range of backgrounds.

· That you are resilient, with the ability to quickly assess situations and adapt to challenges.

LandWorks takes safeguarding seriously and will seek references and undertake enhanced DBS. However, we positively welcome applications from people with relevant lived experience of the criminal justice system and we undertake not to discriminate unfairly against people with previous criminal convictions. We do not ask for disclosure of previous convictions at the initial application stage. We can arrange a confidential conversation prior to applying if you have any questions.

ENDS

The Community Fundraising Manager plays a key part in delivering our ambitious Charity strategy, linking the hospital charity, NHS staff members, and the local community. This role will join a collaborative and energetic team, with line management responsibility for two Fundraising Coordinators, who raise funds from a variety of sources including events, community fundraisers and individual giving.

Relationship management is key to this role, along with the ability to connect with people on a very personal level, with compassion.

You’ll inspire and bring out the best in your team and our supporters, helping them to achieve their fundraising goals.

You will understand supporters’ motivations and help them to support Newcastle Hospitals Charity in the way that appeals to them.

An excellent communicator; you will provide fundraising guidance; suitably recognise their contribution; and demonstrate the impact of their support.

You will deliver exceptional donor stewardship that meaningfully connects with supporters and grows our supporter base, whilst developing a robust prospect pipeline.

PHILANTHROPY MANAGER

£40,000 to £45,000 per annum, dependent on experience

37.5 hours per week

Dulwich College is committed to cultivating a vibrant educational environment driven by our core values of purpose, kindness and joy. We provide exceptional teaching, scholarship, and learning both inside and outside the classroom, nurturing an inspiring and dynamic atmosphere for our community. As a world-renowned boys' school, we educate 1,700 pupils aged 7 to 18, alongside a co-educational kindergarten and infants’ school, DUCKS, with 230 young learners. With a dedicated team of over 600 staff, we are proud of our beautiful and historic 70-acre campus in south London, where every individual is encouraged to thrive.

We are looking for a talented and driven Philanthropy Manager to join our team. In this pivotal role, you will build meaningful relationships with alumni, parents, and friends of the College to secure transformative support. Working alongside Director of Development and the Head of Philanthropy, you will play an essential part in shaping the future of philanthropy at Dulwich College.

If you are passionate about making a difference and want to be part of a team that is shaping the future of education through philanthropy, we would love to hear from you.

Further information can be found in the candidate pack.

Closing date:  Monday 21 April 2025

Interview date: week commencing Monday 5 May 2025

We are committed to safeguarding and promoting the welfare of children. This is the responsibility of the whole College community.  We all remain vigilant about safeguarding at the College and we never think that child abuse could not happen here or to our pupils.  A DBS Disclosure is required to Enhanced level. The DBS Code of Practice and the Standard and Enhanced DBS Privacy Policy can be found on our website. Charity 1150064

Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. 

An opportunity has come up to play a pivotal role in the implementation of our new strategy. We are looking for a Direct Marketing Manager to lead our Cash and Raffle programme on a 12-month contract.

To be successful in this role, you will have proven experience of planning, implementing and evaluating successful direct marketing acquisition and retention programmes with demonstrable understanding of the key performance indicators affecting outcomes. 

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 23rd April 2025
Interview date(s): 30th April – 1st May 2025 (1st round); 7th – 8th May 2025 (2nd round)

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.