Service Delivery Manager Jobs

Summary

• Working with senior colleagues, establish robust governance structures to ensure effective oversight of change delivery, in line with the NCI project and portfolio governance model.
• Officiate core change meetings, ensuring that decisions are logged/tracked, risks identified, and actions undertaken.
• Maintain project/programme plans, ensuring robust reporting of delivery and tracking of milestones.
• Monitor and establish controls for risks and issues that may impact delivery and benefits realisation.

• Expertise in project or business governance, monitoring and performance reporting.
• Good knowledge of risk management techniques
• Understanding of benefit mapping and monitoring in a project environment. 
• Good communication skills - both orally, in writing and in presentation.
• Able to Interpret complex data, recognising patterns, and drawing conclusions.
• Comfortable using a logical approach to solve problems, paying attention to detail, and interpreting information from various sources.

• A salary of £27,946.20 (FTE £46,577), plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abby with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Department: Community Fundraising, Events and Innovation
Location: hybrid – a minimum of 2 days in our Aldgate, London office each week
Hours of Work: 37.5 hours per week
Contract: permanent, full time
Salary: £30,000 – £33,500
Closing date: Monday 9th December at 11.59pm

Interview date: Monday 16th December

Annual Leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity, adoption, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to wellbeing app (healthy living tips and Bright TV )
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development committed (bespoke training, LinkedIn Learning etc)
• employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

This is an exciting opportunity to join the Challenge Events Team at Dementia UK, where you will help coordinate the programme of supporter-led (or ‘DIY’) challenge event activities, driving both participation and income for the organisation.

As the Challenge Events Executive (DIY), you will leverage your knowledge and insight to identify new partnerships and opportunities. You will be responsible for developing and implementing marketing plans that increase participant numbers and creating stewardship journeys that ensure excellent supporter experiences and maximise income. Additionally, you will be responsible for stewarding the ‘DIY’ challenge event supporters and will work to provide automated stewardship suitable for the masses as well as bespoke stewardship to the high value supporters.

To be successful in the site role, you will have experience of coordinating fundraising events or campaigns. You should possess hands-on experience utilising relationship databases, coupled with an understanding of effective marketing channels, particularly digital. Additionally, expertise in stewardship techniques will be crucial for increasing remittance rates and maximising average gifts. You should also have an understanding of how to use insights, data and market trends to identify opportunities and make recommendations.

Join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application or to tell us you’re applying under the Disability Confident Scheme, contact our recrutiment team.

This role is subject to a Basic DBS.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

We are seeking an experienced Impact Analyst to support The Seafarers’ Charity to evidence, report on, and communicate the impact of our grant-making.

The post holder is responsible for analysing and reporting on quantitative and qualitative data from our grant-making, monitoring and evaluation, and research activities. This role involves managing the ongoing monitoring, evaluation and reporting of our grant-making to showcase its impact.

Key responsibilities:

1. To lead on the annual monitoring and evaluation process for all grant awards. Including requesting, reviewing and extracting relevant information to produce consolidated reports.

1. To lead on reporting the impact of the work of The Seafarers’ Charity to an external audience and specifically, external funders. This includes regular reports on the Lloyds Register Foundation’s funding of the International Fund for Fishing Safety, amongst other projects.
2. To contribute to the improvement of data collection and classification to magnify the charity’s ability to demonstrate and evidence its impact.
3. To establish processes that support improvement in collection and collation of data and reporting on data.
4. Sharing and publishing grants data using the 360 Giving Data Standard.
5. To analyse, interpret and report on the impact of our grant funding programmes for internal and external audiences.
6. To creatively translate data analysis into a range of communications (including reports, dashboards, insight reports and case studies) that are compelling to an external audience.
7. To respond to colleagues’ requests for data, statistical evidence and case studies.
8. Establish, uphold, and promote best practices and standards around data collection, data management, and statistical reporting, while utilising an equity lens and remaining compliant with GDPR

We encourage applications from all regardless of age, sexuality, socio-economic background, disability, ethnicity, gender, religion, or beliefs. We are committed to building a culture of belonging and inclusion and this is reflected in our policies, practices, and diversity in maritime networks and supported by our inclusion as a Maritime UK Diversity Charter organisation.

We are a family-friendly organisation, and we encourage flexible working as we want our employees to achieve a healthy work-life balance. Currently our full-time employees are working flexibly with 3 days in the London office per week.

We are recruiting two Mentoring Project Officers to support the Project Manager in delivering our high-quality 1-year Mentoring Programme that supports young carers aged 14-16 to achieve goals tailored to their needs. Each cohort will be delivered through a combination of 1:1 mentoring and monthly groups with a maximum of 8 mentees and 2 mentors. The programme aims to help the mentees improve their educational attainment, identify routes into further and/or higher education and apprenticeships, increase independence skills, build confidence, access appropriate services, reduce isolation and build resilience. 

We are looking for an individual who is passionate about supporting young carers to reach their full potential. We do not expect you to have direct experience of mentoring nor working with young carers but we do expect you to have empathy, good listening skills and a strong knowledge of the needs and common challenges of young people aged 14-16 with a desire to make a real difference in their lives.

You will be responsible for building and maintaining strong partnerships with community organisations and to generate and maintain steady referrals to the programme. You will be required to assess young carers’ needs and in conjunction with the other Mentoring Project Officer, deliver one-to-one and group support to the mentees, carefully monitoring their progress. Further to this, you will be responsible for responding to safeguarding concerns and maintaining strong professional boundaries.

We welcome and encourage applications from people of all backgrounds, particularly those with a lived experience of having caring responsibilities. If you think you have the skills and experience to be one of our new Mentoring Projects Officers, we would love to hear from you.

The job description as described will be reviewed on a regular basis to respond to any changing needs of the post.

Main duties and responsibilities

Partnerships and Referrals

1. To work with schools, local carer services and community organisations to create and develop referral and access pathways into and out of the mentoring programme and to promote the programme as widely as possible.

2. To ensure partners are kept up to date with information about the mentoring programme and are supported to make referrals on an ongoing basis

3. Provided consent is gained, to report back to the referral organisations to highlight progress that is achieved through the mentoring programme as well as any challenges.

4. To set up and deliver regular school outreach sessions to generate referrals

5. To represent YCDT an any relevant external networking meetings

Young Carer Assessments and Support

1. To carry out thorough assessments of young carers referred to YCDT to understand their support needs in order to provide appropriate mentoring.

2. To explain the Mentoring Programme to young carers who may have never heard of the term ‘mentoring’ before.

3. To build relationships of trust with the young carers so that they can inform you of any problems arising within the mentoring sessions and so that you can effectively track their progress.

4. To provide between 4-6 one-to-one mentoring sessions for each mentee.

5. To deliver 6 x monthly group work sessions for each mentee with an anticipated total of 16 cohorts per annum.

6. At the end of each group work cohort to jointly deliver a celebration activity.

7. To transport young carers to and from each group work session and celebration event.

8. To keep in contact with your mentees throughout their mentoring to ensure they are being supported effectively and are happy with their mentoring sessions.

9. With each mentee, to write a support plan upon completing the programme to identify continued community support.

Monitoring and Evaluation

1. To ensure our Lamplight CRM is up to date and has accurate information, including updating case notes and safeguarding concerns in a timely manner.

2. To ensure you and the other mentor complete session reports after each mentoring session and complete an Outcomes Star at the initial assessment, midway through the mentoring and upon completion.

3. To monitor and evaluate the service, including gathering and uploading data from evaluation forms and surveys.

4. To attend regular supervisory sessions with the Service Manager and produce verbal/written reports on the programme as appropriate.

 

Other Duties

1. In conjunction with the Service Manager, support the delivery of an annual Young Adult Carer Aspirations Conference.

2. To jointly design and develop the group work sessions and adapt to feedback as needed.

3. To process all expenses, invoices and receipts in line with financial management systems and adhere to budgets in line with funding requirements.

4. To act at all times in compliance with all policies and procedures of YCDT and ensure systems are managed in line with GDPR.

5. To undertake training relevant to the job in order to keep up to date with issues relevant to providing good service for young carers and our partners.

6. To undertake any other appropriate duties relevant to the post.

 

Further Information

• You must have the right to work in the UK to apply for this job

• You will need to hold a full, clean driving licence and have use of a car

• You must adhere to YCDT’s Equal Opportunities at all times

• Your employment at YCDT is subject to two satisfactory references and an enhanced DBS check

• There is a 3-month probation period for this role

• In your supporting statement, please demonstrate how you meet the person specification of this post and explain why you would like to work for YCDT

Person Specification

Skills and Experience - Essential / Desirable (E or D)

Working with young people

Experience of supporting young people’s education and personal development (E)

Experience of mentoring and/or working in the education system (D)

Communication skills, training and outreach

Strong communication skills including listening skills and empathy (E)

Excellent IT skills, the ability to use spreadsheets, databases and emails effectively (E)

Full driving licence and own transport and willing to travel across the region (E)

Confident speaking to professionals and ability to promote service (E)

Experience delivering group work sessions (D)

Programme Management

Excellent programme management, planning and coordination experience (D)

Experience of monitoring and evaluating programmes effectively (D)

Highly competent in prioritising workloads, with strong organisational skills (E)

Knowledge

Good knowledge of the education system and accessing educational opportunities (D)

Knowledge and understanding of the issues faced by young carers (D)

Knowledge of support organisations and potential referral partners (D)

Good knowledge of safeguarding practices (E)

Personal attributes

Ability to work within a team as well as independently (E)

Committed to YCDT’s mission, vision and values (E)

Sound judgement, able to overcome challenges in a calm and professional manner (E)

Highly motivated with energy and determination to achieve great results (E)

Trustworthy, non-judgmental, caring, proactive, self-motivated and hardworking (E)

Location:Home-based / Nottingham Area with frequent travel around East Midlands​

Do you want to work with three time charity of the year winner, FoodCycle? We connect communities, reducing loneliness and food poverty – working with thousands of volunteers and surplus food to help everyone who needs us. By creating welcoming spaces for people from all walks of life to meet, eat and have conversations, we are supporting people’s health and mental wellbeing.​

As Project Support Officer you will support the Central Area Manager and East Midlands Regional Manager with volunteer recruitment, training and retention. This support could range from developing relationships with our food suppliers, researching local organisations to support with guest outreach, and recruiting new Project Leaders for the region.​

You will be an excellent communicator, with great organisational and admin skills, and a passion for food and cooking. You will need to live locally and be able to travel to projects across East Midlands. A full driving license and access to a vehicle for work purposes is therefore essential for this exciting role.​

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.​

How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.​

Deadline for your application:11.59pm on Sunday 1st December 2024.​​

Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.​

Interviews: planned for Tuesday 10th December 2024.​

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We are a Disability Confident Scheme member.

Safeguarding: Safeguarding is Everyone’s business - FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.​

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.

Background

The Royal Scottish Forestry Society, formed in 1854, is an educational charity focussing on promoting the understanding of trees, woods and forestry. 

Every year RSFS puts on what we believe to be the most extensive programme of practical forestry events across Scotland.  The Society has published a semi-academic journal, Scottish Forestry, since 1858 promoting all aspects of good practice in forestry.

Having agreed a refreshed strategy in 2023, RSFS is now looking to increase its delivery resource. We are looking for someone who shares our passion for Scotland’s trees and forests to develop closer links with members, partners and stakeholders. Your experience in operational delivery will allow us to improve our practices and professionalise our delivery to secure a sustainable future for the RSFS.

Who we are looking for

You will be a personable, dynamic self-starter, used to being the first point of contact within the organisation.  As RSFS is a virtual organisation, you must be highly-organised and able to work independently contributing to the overall team outcomes.

The principal functions of the role will be to support the Board in advancing its mission and representing RSFS to members and the community:

• Support our five Regions in planning and delivery of Regional Field Days and the Annual Study Tour;
• Manage the definition, planning and delivery of paid training events;
• Maintain links with members, partners, stakeholders and sector organisations;
• Develop and promote membership of the Society to a broad and relevant constituency;
• Evaluate and implement procedures for RSFS, and as appropriate for Cashel Forest Trust;
• Ensure, in conjunction with our Secretariat, that RSFS remains in compliance with prevailing laws and regulations; and
• Other duties as required by the role.

Outline terms and conditions

• The role is for 21 hours per week;
• A full-time equivalent salary of £45,000 to £55,000, pro rated for the contracted hours, to be agreed depending on experience;
• 28 days paid holiday pro rated for the contracted hours;
• Access to our employee well-being assistance programme.

An exciting opportunity has arisen for a Communities Development Lead to join a fantastic youth- development charity, based in the Northwest.

Location:Hybrid working across Ambleside and Bradford

Salary:  £36,000 - £41,000

As Communities Development Lead you will lead on business and service development for the Communities Team through relationship and partnership integration, horizon scanning, income generation and the implementation of special projects.

 Key Responsibilities include:

• Leading the development of high level (local, regional and national) relationships and networks.
• Developing and integrating the charity in partnerships which enable active engagement
• in the Youth and Communities network across the Northwest, specifically in
• regard to developing operational delivery and income generation.
• Working with Head of Delivery (Communities) and Area Team Managers in
• Bradford and Cumbria, to identify areas of need for funding and growth opportunities.
• Leading on securing income against an annual income target, through the writing and coordination of high-quality bids and tenders, to include pipeline work.
• Working with relevant colleagues, coordinate the production and submission of reports to funders which bring together key information regarding delivery KPIs, case studies, impact, evaluation and outcomes, in line with funder and internal requirements
• Leading the development and implementation of special projects (such as Volunteering and Youth Voice/Participation).

 The successful candidate will have substantial knowledge and experience of the Children & Young People sector, including legislation, frameworks and the changing landscape, within a management capacity and will be experienced in working within an inter-agency commissioning environment. A proven track record of securing funding from a variety of sources to support a breadth of youth and community programmes is key, as well as being able to demonstrate evidence of strong leadership and strategic thinking that has driven growth and impact.

A full UK driving licence and a willingness to work flexibly and travel across the Northwest region is a must.

If you’re passionate about enabling and enhancing community youth provisions by engaging with a range of stakeholders to drive service development and income generation, then please do get in touch!

 Please note, CVS are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job description

Summary

To manage the development of LE’s Aftercare programme to ensure its successful delivery against a range of desired outcomes for individuals, communities and our organisation. Our Aftercare programme is for adults, children and young people who have received Counselling from Listening Ear to help them cope with bereavement, separation & loss, domestic abuse and/or stress & anxiety. Our Aftercare beneficiaries benefit from ongoing support in a group context with support from experienced Counsellors. We run a number of Aftercare groups, all at different stages of development, and have recently been awarded funding from the National Lottery Community Fund for a period of just over four years. This will enable us to develop, evaluate and embed a more consistent Aftercare approach that is informed by our beneficiaries.

We are looking for an experienced Projects & Partnerships Manager, with a passion for providing effective services for people of all ages who face challenges with their mental health. You will work with our amazing team of Counsellors (who deliver the Aftercare groups) and with Aftercare beneficiaries and potential beneficiaries to plan, manage and evaluate an ongoing Aftercare programme, including positive activities. You will be responsible for managing a project budget of up to £30,000 per annum.

Job Purpose

• To gain a full understanding of the needs and interests of Aftercare beneficiaries (and potential beneficiaries) through regular consultation using a variety of methods.
• To work with our Aftercare delivery team to design a programme of positive activities that will help beneficiaries connect, take notice, keep learning, stay active and give (The Five Ways to Wellbeing). The programme will be informed by regular consultation with beneficiaries and will be delivered online and face to face dependent on the group.
• To research and identify appropriate external activity providers, supporting them to deliver high quality experiences that achieve outcomes against the Five Ways to Wellbeing and are safe, inclusive and appropriately resourced within budget.
• To ensure that all external providers, activities, venues and equipment are risk assessed and that appropriate mitigations are in place to manage and minimise risk.

• To ensure that all required materials and resources are purchased and posted to participants in advance of online activity sessions.
• To ensure that all Aftercare opportunities are communicated to potential beneficiaries in a timely and effective manner, maximising engagement and attendance through supportive reminders.
• To directly support the delivery of face-to-face Emotional Youth Club sessions, which take place on one Saturday of every month, usually in the Knowsley or St Helens areas, always involving a positive activity. You will do this alongside a team of two trained Counsellors and the selected Activity Provider.
• To work with colleagues in Operations to ensure the right systems are in place to monitor and evaluate our desired outputs and outcomes, using a CRM system (Lamplight) for which training will be provided.
• To ensure that Aftercare delivery staff understand and are fully recording the required monitoring and evaluation information.
• To convene a regular (monthly and later quarterly) Aftercare Project Team involving staff of LE, circulating agendas, distributing notes and actions and supporting their input as required.
• To communicate about the project internally, ensuring a high level of awareness of its benefits and working with Counsellor colleagues to ensure referrals to Aftercare groups increase and are consistent.

• Contribute to the vision, strategic planning and relevant policy development, for LE and actively participate as a member of the management team, supporting and working closely with the SMT.
• To work collaboratively with other Project and Partnership Leads within Listening Ear.
• To contribute significantly to biannual project reports for the National Lottery Community Fund, and quarterly Commissioner reports working with the Development Manager.
• To attend meetings with funders/Commissioners as required to give progress updates.
• To complete all administrative tasks relevant to the post.
• To manage the project budget, with support from the Finance and Development Teams.

Why Listening Ear?

• Face-to-face training, induction and warm welcome provided at our headquarters in the North West to meet colleagues and welcome you to Listening Ear
• Values-driven organisation supporting vulnerable people across England
• Work within a BACP-Accredited Organisation that delivers support recognised by the Support After Suicide Partnership and Public Health England as best practice
• Annual Training and CPD Allowance to support growth and career development
• We support flexible home working practices and you will be supplied with an iPhone and laptop, plus a DSE Assessment during induction to support safe and comfortable home working
• Access to free and confidential counselling provided through LE’s Insurance Provider, to support staff welfare
• Pension contribution at 3%
• Daily informal communications with colleagues via remote platforms

Who are we looking for?

We are looking for someone with creative vision and great attention to detail to help us make this project a success. You will thrive on helping people find meaningful activities that will inspire and empower them to improve their own mental health and wellbeing. You will have the energy and enthusiasm to drive this exciting project in the context of a busy organisation with multiple priorities.

Ready to apply?

Please complete the application form (found on our website) and return with an up to date CV. 

Deadline for applications: 9am on Monday 2nd December 2024.

Interviews will be conducted virtually on Thursday 5th and Friday 6th December

Are you a highly organised person who thrives on creating and maintaining seamless HR and payroll processes? Join our dynamic team as an HR Systems and Payroll Officer, where you’ll play a key role in keeping our payroll and our HR systems accurate and efficient. If you love being the go-to person for smooth, reliable processes and enjoy supporting a thriving workplace, we want to hear from you! 

About the role: 

As the HR Systems and Payroll Officer, you will take on a varied role that is central to maintaining and enhancing our HR and payroll systems. You will handle significant data input, act as a system administrator, and ensure seamless payroll processing, accurate data management, and compliance with regulations.

This role also involves providing customer support to system users, troubleshooting issues, developing new processes, training users, and creating guidance materials to ensure effective system use. Ideal role for someone with experience in payroll and HR systems who enjoys streamlining processes and collaborating with cross-functional teams. 

Hybrid working is the norm for us at the moment, so a mix of home and office working is what you'll get, as well as our other benefits. We meet once a month for a department day in our head office in Kings Cross as well as any required training days or in person meetings for a business need. Further details can be discussed with the hiring manager in interview. 

About you: 

• Proven experience in HR systems and payroll processing. 
• Display a strong attention to detail and customer focus. 
• A strong knowledge of HRIS software and payroll systems. 
• Excellent attention to detail, problem-solving skills, and communication abilities. 
• A solid understanding of payroll regulations and compliance. 
• Possess strong organizational, accuracy, communication, and analytical skills. 

About us: 

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. 

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs. 

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You will have the opportunity to actively problem solve and support colleagues across SHP to inspire positive change, all while working in a collaborative and growth-focused environment. 

Join us in creating a brighter, more hopeful future for individuals in need. 

Important Info: 

Closing Date: Sunday, 1st December 2024 @ midnight.

Interview Date: Tuesday 10th or Wednesday 11th December (via Microsoft Teams) 

We are seeking an experienced and enthusiastic Youth Engagement worker, to join our Somewhere For Us Service team. The role of the service is to ensure that children and young people feel supported on their grief journey.  The service is co-designed with our Youth Advisory Group.  The support is provided through a range of group and 1-1 supports, including Understanding Your Child’s Bereavement online sessions for parents, group support and activities for children and young people and 1-1 support, grief ally/buddy etc.

Workshops are delivered in the community to individuals and groups who work with children and young people, to help increase their skills and knowledge on how to effectively support children and young people going through a bereavement. 

The Somewhere For Us Service supports bereaved children and young people aged 8 – 25.  It is funded to June 2027, through the National Lottery Community Fund Empowering Young People funding stream.

There are 2 posts, each for 32 hours per week, one based in our Foyle office and one in Belfast office.  You will be responsible for the delivery of a range of bereavement support to children, young people, families and communities across the Western and Northern Trust Areas (Foyle), Belfast, Southern and South Eastern Trust Areas (Belfast) and wider NI, if required.  Ability to travel independently across NI to fulfil the role is essential.

You will receive training in bereavement support and have access to high quality CPD.

Criminal Record Checks

All employees are required to complete a Criminal Record check. Employees working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

The Community Engagement Department enables our student community leaders to gain the knowledge, skills and connections for themselves and their student communities to thrive.  

Working with staff across the Community Engagement Department, the Training Coordinator works closely with the Training Manager to support staff to design and deliver high quality, impactful training for our 3000 student community leaders across 400+ student groups, 1000 student representatives, and our 6 full-time elected Student Officers, among other student communities. 

The Training Coordinator will support specialist staff across KCLSU to design and deliver a range of training spanning the breadth of community leadership, including but not limited to: student group management, event management, facilitation skills, volunteer management, project management, assessing impact, health & safety and safeguarding, effective representation, influencing & campaigning, community organising, protecting student rights, inclusion & accessibility, among others. 

This role forms a crucial element of the KCLSU and KCL Leadership Learning Initiative, a joint project designed to foster leadership skills among students, particularly those from under-represented backgrounds.

Job Specification

Student-facing Training 

- Lead the operational planning and delivery of our student-facing training programmes, including training our student group leaders, our elected sabbatical officers and our academic representatives, among others 
- Work with relevant staff across KCLSU to implement the KCLSU Training Strategy and share and promote best practice across the organisation 
- Work with relevant KCLSU teams to ensure consistency across student-facing training and ongoing guidance and support through the Community Development Framework and the Services Framework, and ensuring consistency with policy and compliance

Training Design & Development 
- Develop best practice guidance for training design and delivery in line with the KCLSU Training Strategy. 
- With oversight of all training content, work with the Training Manager to ensure we are utilising efficient and effective methods of delivery. 
- Apply a process for assessing learner needs to ensure training is accessible for all, implementing adaptive approaches to training that mitigate barriers to engagement
- Ensure our training content is engaging and reflective of our diverse student membership. 
- Maintain a keen understanding of training trends, developments and best practices 

Service Development 
- Develop the annual operating plans for the Community Engagement Department's Training, ensuring ongoing quality improvement of our training provision in line with KCLSU's strategic plan. 
- Review and improve processes, using staff resources effectively and implementing efficient, sustainable and robust working practices. 
- Monitor key performance indicators, managing processes for measuring and reporting on impact and outcomes. 
- Develop mechanisms for service feedback, consultation and user insight, understanding user needs and perspectives to inform service development. 

Stakeholder Management and Partnerships 
- Work with key partners at KCL, including the Students and Education Directorate (SED), Dr Michael Flavin and KCL Careers & Employability 
- Identify and cultivate key relationships and partnerships across KCL; students’ unions; higher education organisations, the National Union of Students and other relevant partners

Candidate Specification

Qualifications
- (Desirable) A good standard of general education, ideally to graduate level or equivalent 
- (Desirable) Relevant L&D/Training qualifications 

Experience
- Experience developing and implementing training programmes 
- Experience delivering large-scale events 
- Experience supporting others to become effective trainers and facilitators 
- (Desirable) Experience of working with young people/education or similar
- (Desirable) Professional experience as a trainer 

Knowledge
- Knowledge of various training methods including coaching, workshops, classroom training, mentoring, e-learning programmes and workbooks 
- Understand the barriers to accessing and participating in training for different student communities 
- (Desirable) Understanding of project management techniques
- (Desirable) Knowledge of e-learning platforms

Skills
- Excellent interpersonal skills 
- Strong organisation, planning and time management skills
- Excellent written & verbal communication skills, able to communicate effectively with both internal and external audiences
- Ability to manage working time effectively, and prioritise projects appropriately

Aptitude:
- Flexible and hardworking with a proactive work style 
- A commitment to the principles and practices of equality and diversity
- Enthusiasm for working in a student environment
- A desire to empower and develop young people to become community leaders
- Able and willing to demonstrate KCLSU values (Inclusive, Open, Collaborative, Brave) 

The list above is not exhaustive. For further details, please review our Job Pack.

You will see on our Job Pack that we are a equal opportunities employer and we live by our 4 main values: Inclusive, Collaborative, Open and Brave. KCLSU is a fun, social and flexible work environment which offers opportunities for development as well as great staff benefits.

Benefits of Working for KCLSU include:

• Hybrid Working Policy 
• Pension Contribution
• Interest Free Season Ticket Loan & Computer Loan
• Cycle to work Scheme
• Enhanced Sick Pay
• Enhanced Maternity and Paternity Pay
• Eye Tests & single focal glasses allowance
• 25 days annual leave plus bank holidays and university closure days
• Discounts at KCLSU venues
• £30 wellbeing allowance per term
• Employee Assistance Programme
• "No meeting Friday" ethos
• Death in Service

At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavor to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.

Eligibility

To be eligible to apply for this role you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
• Have a National Insurance number, or be in the process of applying for one
• Not be a trustee of King’s College London Students’ Union

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

An exciting opportunity has arisen for two Community Care Coordinators to support some of our most vulnerable users of emergency services. These roles have been developed to further support our service users alongside our statutory partners at North Middlesex NHS Foundation Trust Emergency Department, to increase their wellbeing, confidence, social integration, and independence.

The successful candidates will be responsible for working with service users during periods of crisis and support them through their journey of recovery to ensure that they are receiving the support most beneficial to them. This will be achieved through a person-centred approach to ensure that the views of service users are central to the planned support they receive.

The successful candidates will take a lead in working with service users to assess needs/barriers preventing clients from recovery, working with them to create a personal action plan, and monitoring and evaluating outcomes and progress.

Independence will be encouraged through self-management and recovery.

The roles will involve working in the community and with the wider team as well as our partner organisation North Middlesex NHS Foundation Trust Emergency Department to ensure that the community is kept up to date with the services that we are offering and the strong reputation of Mind in Haringey as a leading provider of mental health services in the borough is maintained.

This is a part-time position (26 hours per week), between the service hours of 9am-5pm (Monday-Friday)

Community Care Coordinators are based at 275 Fore Street, Edmonton, London, N9 0PD & North Middlesex Hospital.

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

An exciting opportunity has arisen for 2 experienced Crisis Outreach Workers to support Mind in Enfield and Barnet's Family Hubs Service.This role is to support individuals during the perinatal period (expecting and up to 2 years after birth)  presenting at the Family Hubs experiencing mental health crisis and problems gain immediate support

The purpose of the Outreach Worker is to work with adults during the perinatal period (pre birth up to 2 years after birth), including both parents and carers. You will work as part of MiEB perinatal family hub team to identify those at risk of crisis and ensure referral pathways are in place to facilitate rapid engagement

The successful candidates should have a minimum 2 years experience of working with people with mild, moderate and severe mental health issues. Experience of utilising de-escalation techniques, and supporting clients presenting in emotional distress

Please see the attached job descrition which includes all duties and skills required.

This is a part-time position, 22 hours per week covering the service between 9-5 Monday to Friday. There may be a need for crossover hours up until 6pm to facilitate joint working with our crisis café 

The role is based at the Family Hubs within Craig Park and Ponders End in Enfield. You will also be based at the  Enfield Mind office at 275 Fore Street, N9 0PD.

Following a reorganisation of our People Team we are introducing 2 x HRBP’s into our structure. This is fantastic opportunity for a seasoned HRBP to influence and craft their role. We want our HRBP’s to provide the “missing link” between our central function and the wider business. This role will span People Strategy, Organisational Change, Employee Relations, Resourcing, Workforce Planning and Performance Management.

These posts are fixed term for 2 years.

Key deliverables include:

Working with the business to ensure an effective and value add People focused service
Liaising with the HR (ER) Advisory team to manage and resolve ER related matters
Drafting business cases form change, and supporting the wider business in the delivery of those changes
Being a critical friend in the field to managers and senior leaders

You should have / be:

An experienced HR professional with strong stakeholder management skills
Qualified at CIPD Level 5 (preferably Level 7)
A good understanding of employment law
Experience of working in a change environment and supporting the business in change initiatives