Service Delivery Manager Jobs in London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 5 November 2024
Ref 6864
We're looking for a proactive, adaptable and engaging individual with proven experience of delivering excellent customer or supporter care to join our team as a Central Community Fundraising & Engagement Assistant!
You'll get to work with our fundraisers and teams across the Fundraising & Marketing Division to help build lasting relationships with our supporters, plus enable the Regional Fundraising & Engagement team to deliver exceptional support to individuals, groups and corporate partners who raise vital funds and awareness for our work.
Please note: This role will require the successful applicant to work from our London, Farrington office 2-3 day a week.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Role
As Central Community Fundraising & Engagement Assistant, you will be responsible for the delivery of central fundraising and engagement support to regional supporters. You will be the first point of contact for incoming enquiries and will proactively communicate with supporters across the department, using relationship fundraising techniques to provide an excellent supporter experience and build long term relationships. Our successful candidate will also ensure processes and materials are in place to enable staff and supporters to carry out their fundraising in a compliant and effective way.
You will:
- Be point of contact for regional supporters and provide an excellent supporter experience across multiple channels
- Be responsible for maintaining and updating supporter records, fundraising activity and communication history
- Ensure supporters have the fundraising materials needed to deliver successful, enjoyable and compliant activities
- Assist in the creation and delivery of regular and engaging communications to both internal and external audiences, ensuring data is accurate and contact preferences are adhered to
- Maintain oversight and accurate recording of income and expenditure for the team, including regular reporting of the performance of our supporter's online giving platforms, donation coding and tracking team expenditure
- Provide central support to the regional teams, incl. coordinating logistics for departmental meetings and events
- Support the Challenge Events team in supporter stewardship and event delivery
To be successful, it is important that you have:
- Proven experience of delivering exceptional fundraiser/customer care
- Experienced relationship manager, able to quickly build successful relationships with colleagues, supporters and suppliers
- Excellent project management skills and highly organised
- Impeccable attention to detail and the ability to work independently without supervision
- First-class interpersonal, prioritisation and communication skills, both verbal and written
- The willingness to carry out duties outside office hours in the case of an emergency appeal
- A commitment to Save the Children's vision, mission, values and approach.
What we offer you:
- Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- The opportunity to make a tangible difference in the lives of children globally in a dynamic, supportive, and collaborative work environment.
- To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Closing date: November 5, 2024
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, however, this role will require the successful applicant to work from our London, Farrington office 2-3 day a week. Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
The Holocaust Educational Trust (HET) is a registered charity working with schools, colleges and communities across the country to raise awareness about the Holocaust and its relevance today.
We have an exciting opportunity for an Education and Production Officer to join our team based in Central London. After several years of research and development, we have recently launched Testimony 360, a brand-new digital programme for UK secondary schools that uses interactive survivor testimony and virtual reality to innovatively teach about the Holocaust. Through the programme, students can have a personal and conversational experience with a recording of a Holocaust survivor before seeing some of the sites they experienced for themselves using virtual reality headsets, all without leaving their classroom.
The successful candidate will serve as a member of the Trust’s Testimony 360 Team, responsible for the digital post-production and testing of interactive recorded testimony to ensure its fluency and usability in the classroom. We are looking for an individual with confident IT skills and the ability to quickly learn how to use new technologies and programmes. As an expert in Holocaust education, you will also contribute to the successful delivery of our Testimony 360 programme through weekly in-person school visits during term time or as required.
Responsibilities
Post-Production, interactive survivor testimony
· Lead on the development (post-production) of interactive testimony, including clipping, annotation, data/metadata input, and Alpha/Beta testing. Throughout testing, leading the training process which ensures the system’s accuracy.
· Maintain regular contact with our partner organisation, the USC Shoah Foundation, including progress updates, shared learning, required training.
· Support colleagues undertaking training and/or working on supportive post-production.
· Logging activity and decisions regarding the post-production editing process, as discussed with members of the Testimony 360 team and/or USC Shoah Foundation.
· Organise and deliver Alpha and Beta testing stages, working directly with students both online and in-person to deliver test sessions and action necessary follow up (to ensure learning from test sessions is fed back).
Delivery
· Contribute to delivery of Testimony 360 through regular, in-person school delivery as part of the wider team, ensuring that the programme is delivered through a robust pedagogical approach. Expected to deliver Testimony 360 one every two weeks throughout term time.
· Plan and deliver Beta testing sessions as part of the development of the interactive testimonies, sharing knowledge and expertise with other Education Officers supporting in this delivery.
· The successful applicant may also be expected to deliver educational sessions to students, teachers and our young Ambassadors outside the Testimony 360 programme and throughout the year. In-person sessions will take place in the UK and sometimes abroad.
General
· We expect all members of the Education team to share their learnings and expertise both internally and externally. This role will require discussions about our learnings from Testimony 360 with the wider Education team, and we encourage consideration for how these learnings might feed into our wider educational offer.
· As an educational charity, we must ensure that education about the Holocaust is the core of all work. To this end, members of the Education Team are responsible for supporting the wider teams as they develop, plan and deliver on broader public engagement, fundraising, and awareness-raising initiatives.
· You will also be required to carry out any other reasonable request by the Director of Programmes, Chief Executive, or Senior Management Team.
Read our job description for full details.
Please Note:
All applicants must be eligible to work in the UK at time of application.
The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Therefore, all applicants will undergo strict vetting procedures and safeguarding checks before appointment and relevant pre-employment checks (this includes but is not limited to: DBS checks, qualification checks, reference checks and identity checks). This role involves regulated activity relevant to children, therefore It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Events & Services Executive
Daily rate £133.33 PAYE (made up of £118 candidate pay and £15 holiday pay)
3-month contract, Flexible Working (1 month in the office per month)
The Talent Set is excited to partner with a values-driven membership association to recruit a temporary Events & Services Executive. This role will provide vital support to the team across event management and administrative services. The ideal candidate will bring experience in both events’ coordination and administration, with a proactive, team-oriented mindset and a collaborative approach to driving success.
Key Responsibilities:
- Coordinate and execute the planning and delivery of flagship events, including liaising with vendors, managing logistics, and ensuring seamless event operations.
- Provide administrative support across events, training programs, and consultancy services, ensuring all activities are organised and run efficiently.
- Collaborate closely with the marketing, PR, and communications teams to organise and oversee various events, supporting their strategic goals and ensuring successful event outcomes.
- Monitor event registrations, handle inquiries, and maintain attendee databases to support smooth event execution and follow-up.
- Support the development and delivery of training sessions and consultancy services, managing schedules, materials, and communications to ensure high-quality service delivery.
- Serve as the central point of contact for all teams, managing the flow of administrative tasks and ensuring the timely coordination of training sessions and projects in partnership with the Training Manager.
Person Specification:
- Proven experience in event management and administration, with a track record of supporting successful events and services.
- Strong organisational skills, with the ability to manage multiple tasks and deadlines in a fast-paced environment.
- Excellent interpersonal and communication skills, both written and verbal, with a collaborative approach to teamwork and stakeholder engagement.
- Proficient in Microsoft Office Suite and event management software, with the ability to quickly learn new systems and tools.
- Demonstrates a strong commitment to diversity, inclusion, and delivering high-quality services that meet the needs of a diverse membership base.
The deadline for applications is Friday 4th October 2024.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Using Anonymous Recruitment
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Event Manager
Salary: £45,000
Contract: Full time (35 hours a week), 14 months fixed term contract
Location: The position is based at the Peace Direct office in Central London (with options for hybrid working)
Peace Direct is an international charity that works with local peacebuilders and their allies to shift power and resources for sustainable peace. Local people are the experts in the conflicts that affect their communities, and only they understand what it takes to build peace that lasts. We make sure these local peacebuilders have the resources they need to make peace a reality, and that their work is resourced, acknowledged and supported by the international community.
The role
If you have the expertise and enthusiasm for event management, this could be the role for you!
We are seeking a highly skilled and experienced Event Manager to help coordinate, plan and deliver Peace Direct’s 2025 global peacebuilding gathering to be held in Kenya. The ideal candidate will have a proven track record of successfully managing large-scale events from inception to completion. This role requires excellent organizational, communication, and leadership skills to ensure the seamless execution of events.
This brand new role is a 14 month contract specifically developed to deliver and roll out the event. Along with two Event Assistants under your direction, you will be responsible for managing and implementing the programme, including handling travel arrangements (100+ bookings), including flights, hotels, and transportation. You will have a solid background evidencing strong communication and interpersonal skills and the ability to build a smooth rapport with internal and external stakeholders critical to the success of the event. Stakeholders will include local suppliers, peacebuilders, funders and direct engagement with the venue and service providers and key donors.
We are looking for someone with a keen eye for detail to ensure a high professional standard is maintained - even under work pressures - and with budget management experience of large projects (exceeding $250k), ensuring cost-effectiveness and adherence to financial and time constraints.
Interested? Then please see the attached recruitment pack for more details about the role and how to apply.
The deadline for applications is 23:30hrs on Wednesday 6th November.
The client requests no contact from agencies or media sales.
Location: Home/London & South East based, with frequent travel to projects in London & South East, and opportunity to work from Vauxhall office
Contract:Maternity cover, fixed-term to 30 September 2025, or to the return of the substantive postholder (whichever is sooner).
This is an exciting opportunity to lead, develop and manage FoodCycle’s Programmes team in London & South East.FoodCycle’s mission is to nourish the hungry and lonely in our communities with delicious meals and great conversation, using food which would otherwise go to waste.
As London & South East Area Manager you will represent, manage and co-ordinate FoodCycle Community Meals/Projects in these geographical regions.With over 30 Community Meals/Projects across the region it is a great time to join a fantastic team.
You will be tasked with growing FoodCycle impact in London & South East region, strengthening existing projects and developing community partnerships. You will lead the London & South East team, effectively manage and establish this area, and ensure that FoodCycle is supporting as many people as possible in our local communities.
An excellent communicator, you will have experience in line management, programme development and delivery, volunteer management and working with vulnerable adults. You will manage your area team ensuring they are trained, supported and on-message with FoodCycle strategy, and ensuring that volunteers are confident enough to self-organise and make a success of their Projects.
You will need to live in London & South East, and be able to travel to projects in London & South East area for this exciting role.
Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Whilst we know that Gen AI tools can be incredibly useful in the workplace, we request that you do not use them for your covering letter.
Deadline for your application:11.59pm on Monday 21st October 2024.
View the full job description here: London and South East Area Manager 2024 JD - Maternity Cover.pdf
Interview process: Shortlisted candidates will need to complete a 30 minute task prior to interview (likely to be sent on or around 25th October).
Interviews: planned for Wednesday 6th November 2024.
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
We are looking for a new Manager to lead our ‘Inspire to Work’ youth employment programme.
You will be embarking on a challenging and hugely rewarding role.
As such you will need to bring significant experience in people and programme management, youth employment, casework management, impact measurement and an understanding of the power of a local project that can positively affecting the immediate community.
The client requests no contact from agencies or media sales.
Join Our Team as our new Finance Manager!
Are you a talented and motivated qualified accountant looking to make a meaningful impact?
Based in Eastcote, our charity provides crucial support to ADHD/autistic individuals, their families, and professionals, fostering neurodiverse-aware communities.
About the Role:
As Finance Manager, you will be at the heart of our charity’s operations, ensuring the smooth delivery of finance, resource, monitoring, HR, and contracting functions. Reporting to the Finance Director, you’ll play a pivotal role in our management team, supporting over 30 staff and managing the Finance and Monitoring Assistant and Office Assistant. Your work will underpin the 11,000+ instances of support we provide each year.
What You’ll Do:
Lead Financial Operations: Prepare and present monthly and quarterly accounts, support annual budgeting and audits, and manage day-to-day financial activities.
Enhance Resource Management: Oversee IT and phone systems, provide first-line IT support, and manage charity assets and resources.
Drive Monitoring and Reporting: Ensure accurate data, produce insightful monitoring reports, and support impact evaluation for fundraising.
Streamline HR and Payroll: Manage onboarding/offboarding processes, ensure compliance with recruitment policies, and oversee the monthly payroll.
Why Join Us?
Make a Difference: Contribute to the well-being of neurodivergent individuals and their families.
Supportive Environment: Be part of a collaborative and dedicated team that is passionate about our cause.
Professional Growth: Opportunity to advance your career in a senior finance role within a dynamic charity.
If you’re ready to bring your expertise and enthusiasm to a role where you can truly make an impact, we’d love to hear from you!
Terms
The role will be based in our office in Eastcote for 3 days per week, with the possibility for home working for the remainder of the time.
Salary: c. £41k FTE. Note the salary listed is a full time equivalent salary based on 35hrs per week, so actual salary will vary depending on hours agreed.
Hours: Part time 21-28hours per week to suit the candidate. Reduced hours available in the school holidays if desired
Terms: Permanent role
Additional project work may be available on an ad-hoc basis. Flexible hours, evening and weekend work may be required, and the work pattern may vary each week.
Job Summary
CAAS provide an ADHD and Autism Support Service for the 8 boroughs of NW London, from our base in Eastcote, with a team of Support Workers. Our work includes offering information, advice, and support to ADHD / autistic people, their families, and professionals in NW London, with the aim of improving quality of life and developing neurodiverse-aware communities. Some of the support is offered through one2one meetings, some of the support is provided through groups and courses which aim to increase understanding and awareness, and provide opportunities for peer support, and some of the support is offered through training and workshops to educate professionals and drive for accommodations to be made to services to allow greater access for our client group.
As Finance Manager you will report to and work closely with the Finance Director and have responsibility for the operational delivery of the finance, resource, monitoring, HR and contracting work streams within the charity. The role sits within the management group at CAAS, alongside the Youth, Adult and Family Service managers and the Client Programmes Director and manages the Finance and Monitoring Assistant and the Office Assistant.
The Finance Manager plays a crucial role in ensuring the infrastructure and operational delivery at the charity are effective for the more than 30 staff we employ, and the more than 11,000 instances of support we provide each year. Therefore, we are looking for a capable, calm, self-motivated, organised and hard-working accountant who is looking to move into a senior finance role, from any commercial, statutory or charitable background.
The role requires strong organisation skills, excellent communication skills, experience of management accounting and reporting, and an understanding of HR and payroll operations. You will ideally have some line management or project management experience to draw on in this role. Ultimately you will have the drive to ensure that everyone who works for us, and everyone who seeks support from us, has the best possible experience.
There is no requirement for any experience of, or understanding of ADHD / autistic individuals, as we will provide training on the conditions. A genuine acceptance of diversity and a keenness to make an impact are essential.
Key Responsibilities
Financial Planning, Management and Reporting
· Prepare accurate, timely and well controlled and documented monthly and quarterly accounts. Share the outcomes of your reviews with the Finance Director, and ensure the accounts are reported in an meaningful way.
· Support in the preparation of Trustee reporting
· Support in the preparation and audit of the annual statutory accounts.
· Support with the annual budget and periodic reforecast processes to ensure the timely and appropriate provision of information to facilitate necessary adjustments to operational activity and appropriate decision making around cash investments.
· Ensure processes and procedures are carried out on a timely and effective basis to ensure financial policies and procedures are adhered to, and any control weaknesses mitigated and improvement plans in place
· Maintain records to ensure accurate restricted and unrestricted fund allocation.
· Be accountable for operating effective controls and oversight regarding contracts with freelancers, volunteers or other suppliers
· Deliver all day-to-day finance and cash management operations, scheduling, tracking and fulfilling invoices and payments, providing accurate bookkeeping, approving payment runs and reconciled balance sheets, detailed records re credit card and other payment platforms, and generally work to use and improve the financial systems in place to ensure the charity’s overall stability and sustainability.
· Review and update funder schedule allocations, ensuring invoices raised on time and costs allocated correctly.
· Review and approve Customer and Supplier invoices, review of month end information from finance team. Creation and posting of month end journals, reviewing the month end accounts to budget and analysing any discrepancies.
· Supporting the Finance Director and CEO on adhoc reports or analysis
· As a member of the management group participate in cross team working meetings and management meetings, and build relationships with the other members of the management group such that you become an integral support resource to them as they deliver for our clients.
Resource & IT Management
· Hold responsibility for arranging and maintaining the charity IT and phone hardware and software
· Act as first line IT support for charity staff
· Hold the relationship with the external IT provider and liaise to ensure appropriate on and off boarding and security arrangements.
· Manage our internal personnel and H&S support programmes, such as our EAP provider, our training providers and our office maintenance systems.
· Maintain the charity asset register, and complete the necessary operational tasks to ensure the charity is appropriately resourced to provide effective infrastructure backdrop for our staff.
Monitoring Management, Reporting and Impact Evaluation
· Carry out the necessary regular reviews and support so that our CRM records are complete and accurate in respect of work performed, and prepare and distribute monthly, quarterly and annual monitoring reports internally.
· Prepare monitoring reports for funders on quarterly basis as and when required
· Ensure best practice in monitoring collection and evaluation, including managing GDPR processes, creating appropriate forms, and communicating deadlines and requirements to all staff.
· Operate as the internal first line of support for our CRM system and consequent monitoring reporting tools, to ensure they are accurate, regularly reviewed and procedures documented and continuously improved.
· Prepare impact and distance travelled statistics for our external communications, to support our fundraising efforts.
HR and Payroll Operations
· Deliver on the necessary onboarding and offboarding processes for staff, including complying with on our safer recruitment requirements, creating contracts and contract variation letters, supporting staff with timesheets and other records of work, carrying out pension operations and supporting with interview arrangements.
· Carry out the delivery of the monthly payroll process, including preparation and review of the payroll files, carrying out calculations around overtime pay etc, providing an accurate and well controlled process, and enabling payments to be made on the pay date each month. Processing the payroll journals on a monthly basis
Other Responsibilities
To carry out other tasks appropriate to the post and as agreed with the CEO
To actively participate and undertake training and development of self and others.
To comply with the H&S, EDI, data protection and code of conduct standards expected within the organisation
Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.
Person Specification - Essential
· Fully qualified accountant: eg ACA, ACCA, CIMA, with proven financial management knowledge and experience
· Strong business acumen: with the ability to analyse and drive the performance of commercial, operational and income generation functions
· Excellent Organisational and Leadership Skills: Ability to manage multiple tasks simultaneously with high attention to detail, crucial for handling a demanding workload and managing a busy team
· Communication Skills: Excellent written and verbal communication skills, capable of representing the organisation effectively both internally and externally, at all levels including developing a close relationship with the management group, preparing reports for the SLT, communicating financial and monitoring information to staff and offering insights to the finance and admin team.
· Tech Proficiency: Skilled in using computer software such as CRM systems, Finance systems, Microsoft Office Suite and Phone Management Systems as well as be able to manage IT onboarding and admin requirements around computer hardware
· Adaptability and Probity: Capable of adjusting to changing priorities and managing a variety of tasks efficiently. High level of personal integrity and commitment to ‘doing the right thing’.
· Interpersonal Skills: Warm and welcoming demeanour, capable of active listening and using neuro-affirmative language to support inclusive communication.
Person Specification - Desirable
· Natural Leader: experience of working as a team leader, with responsibility for more junior staff, or for managing complex projects
· Knowledge of Charity accounting: previous experience of working in a charity, or with restricted income streams or under FRS102
· Training in GDPR and Data Protection: Formal training or certification in data protection and GDPR.
· Flexibility: Willingness to work flexible hours if required to meet organisational needs.
· Commitment to Continuous Learning: Demonstrated interest in personal and professional development, particularly in areas relevant to the role.
Equal Opportunities
CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.
We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.
CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced DBS disclosure.
To Apply
PLEASE NOTE WE WILL NOT ACCEPT CVS INSTEAD OF APPLICATION FORMS. TO APPLY FOR THIS ROLE, YOU MUST FILL IN THE APPLICATION FORM ON THE VACANCIES PAGE OF OUR WEBSITE BY 10AM ON MONDAY 4TH NOVEMBER
The client requests no contact from agencies or media sales.
Contract: Permanent, full time
Salary: £35,550 - £45,000 per annum
Location: Home-based within Burford or Rolleston area with travel to our Blue Cross sites
Closing date: 24 October 2024
Interview date: 4 & 5 November 2024
Second interviews: 13 November 2024
Are you passionate about horse welfare and ready to lead a team dedicated to improving the lives of horses across the UK? We are seeking a Rehoming Operations Manager – Horse Care & Welfare Specialist to join our mission at Blue Cross, driving the development of our essential horse services within our integrated rehoming network.
More about the role
As a Rehoming Operations Manager, you will provide direct line management and leadership to our Centre Managers, fostering a culture of performance improvement, development, and empowerment. Your hands-on approach will ensure that quality and standards of pet care are upheld across both on-site and off-site services through regular site visits and data assessment. By identifying potential issues and implementing effective solutions, you’ll drive the highest standards of care for our horses.
In this dynamic role, you’ll drive continuous improvement in the throughput and turnaround of horses in our centres while maximising service quality and efficiency. You will facilitate the development of horse-centred care and exceptional customer service, working collaboratively with other Rehoming Operations Managers to enhance our foster and home-to-home services. Your innovative mindset will be crucial in implementing exciting new rehoming opportunities that align with our strategic goals.
This is a full-time position, working 35 hours per week, Monday to Friday. As the role involves frequent travel, candidates must live within a one-hour commute of either our Burford or Rolleston-on-Dove sites, and be able to travel to other sites as needed.
If you're excited to learn more about this role, take a look at the attached job description and addendum! The addendum highlights the additional duties and experience required for the Operations Manager role which has the specific focus on Horse Care & Welfare Specialist responsibilities part of the role.
About you
We’re looking for a dynamic, innovative leader who’s as passionate about driving results as they are about animal welfare. You’ll have a sharp business mind and exceptional interpersonal skills, making you adept at connecting with team members at all levels. As a natural leader, you’ll inspire and guide a diverse team across multiple locations, empowering them to reach their full potential through effective coaching and management.
Your ability to drive performance improvements will be second nature, and you’ll know how to address challenges head-on, ensuring swift and positive outcomes. With strong analytical skills, you’ll approach problems with a clear, methodical mindset, delivering tangible improvements in both operations and team performance.
Knowledge, skills, and experience
- Significant and varied experience of practical horse management
- Horse management / welfare qualifications (BHS stages 4 / Pony club A test / Degree or relevant equivalent experience)
- Significant experience in leading and coaching small and large teams
- Significant operational leadership experience gained in an animal welfare or care environment
- Proven experience in leading teams to drive performance improvements and service development
- Demonstrable experience of leading teams to deliver high standards of customer experience
- Excellent communication skills with the ability to influence teams at all levels
- Current full manual driving licence
- The ability to demonstrate, understand and apply our Blue Cross values
Although not essential, it would be great if you also had:
- Media experience and public speaking skills
How to apply
Click the apply button below and complete the online application process before the closing date on 24 October 2024. Our recruitment process will consist of two parts with a competency-based interview on either 4th or 5th November. Shortlisted candidates will then be invited to a second stage assessment centre approach on 13th November 2024.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Free physiotherapy advice and face to face intervention
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Partnerships Manager
Location: London, Manchester or Birmingham
Salary: £33,000 - £39,000 London or £31,000 - £37,000 Manchester and Birmingham
Terms: 5 days per week (37.5 hours), open to flexible working arrangements
Contract: Permanent
Purpose of the role:
The main purpose of the Partnerships Manager role is to lead on the delivery of first-class account management to a diverse portfolio of corporate partners, generating income to support Breaking Barriers’ work. Each partnership at Breaking Barriers is bespoke, comprising fundraising, skilled volunteering, awareness raising and, crucially, placement and job opportunities for our refugee clients.
Working closely with the wider Partnerships Management and Programmes teams, you will be responsible for launching new partnerships and retaining business by deepening relationships and identifying opportunities for growth.
The successful candidate will have experience managing corporate partner relationships, including making fundraising asks and managing external communication with donors and partners at all levels of seniority. You will deploy your influencing skills and ability to build profitable relationships to great effect as you take a leading role identifying and nurturing future strategic partnerships. An understanding of Corporate Social Responsibility would be advantageous.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations:
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply:
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Wednesday 30th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
The ideal candidate will be responsible for connecting with key stakeholders including Sport England, NGB level and other national partners in order to reach coaching professionals nationwide.
Background
In April 2022 Fight for Peace became one of 120 Sport England Systems Partners. The aim is to deliver system-wide change against Sport England’s 10-year strategy, Uniting the Movement, to level up access to sport and physical activity across the country. One of the goals of this programme is to increase the engagement of under-represented and under-served groups in sports and physical activity.
Fight for Peace believes that it can be done through championing clubs and coaches as assets for social change, and championing the skills of coaches. Fight for Peace has created an online course for coaches to help achieve this, called Life Champions.
About the Life Champions Course
The Fight for Peace Life Champions course is an online course for sports coaches who want to learn how to use their sport as a tool for youth development. It is designed to help coaches expand their impact to include supporting the personal development of young people. The course will increase their confidence (through increasing awareness, knowledge, and skills) to help young people develop key skills that will support them in sport and in life beyond the sport. Coaches will learn about the values and behaviours of a Life Champions coach, build an understanding of how to create a Life Champions environment, think about equality, diversity and inclusion, and develop practical ideas to support young people to develop Life Champions skills.
Sport for Development Partnerships Manager Responsibilities include:
● Developing strategic partnerships with key stakeholders in the sports sector to promote the Life Champions course i.e. NGBs, Sport England, Sport for Development organisations etc
● Creating and implementing a communications strategy with support from key staff members
● Overseeing the development of any promotional materials.
● Creating strong connections and working relationships with our Alliance partners
● Strengthening the credibility of Life Champions i.e. through a collection of endorsements from key figures
● Create and maintain an online support system for participants who are in flight or have completed the Life Champions course.
● Liaise with UK Coaching for quarterly reports and any technical issues regarding participant access
● Organise events for Life Champions coaches
● Spearhead the positioning of Life Champions as a sport-for-development professional standard
● Ensure Fight for Peace is implementing Life Champions methodology in liaison with Sports Development Manager
● Work closely with the Monitoring, Evaluation and Learning Manager to ensure relevant data is collated and analysed in a timely manner.
● Managing any other projects as required by Fight for Peace
Person Specification (Essential)
● Bachelor’s degree in Business Administration, Sport Management, Management or a related field. A Master’s degree or PMP certification is a plus
● Have demonstrated interest or background in sports in particular sports for development initiatives
● Proven experience as a Project Manager or in a similar role.
● Strong understanding of project management methodologies, including Agile and Waterfall
● Strong leadership and team management abilities.
● Proven ability to quickly learn new software
● Experience using social media to create, manage, and engage online communities
● Ability to manage multiple projects simultaneously and work under tight deadlines
● Ability to create and nurture strategic partnerships with key stakeholders
● Excellent written and verbal communication skills
● A passion for making a difference in the lives of young people impacted by inequalities
● Resilient, proactive and self-motivated
● The ability to travel across London and occasionally nationwide for key events and meetings
● Commitment to the Fight for Peace Values
Desirable
● An understanding of the national sports landscape is desirable
● Experience in a sports coach role
● An understanding of CIMPSA and professional standards in sports
● Proficient in project management software (e.g., Monday, Trello, Confluence)
● Experience with incorporating youth voice into their work
● Knowledge of the accreditation process in the sports sector
inspiring young people to reach their full potential and promoting peace in our communities
The client requests no contact from agencies or media sales.
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About Brightside
Brightside is on a mission to help young people make confident and informed decisions about their future. For over 20 years, we’ve used technology to connect young people facing barriers with inspiring mentors. We deliver online mentoring programmes in collaboration with schools, universities, businesses and charities to provide young people with access to networks, online career information and high-quality mentoring. Read our latest impact report here.
Role overview
The Senior Programme Manager will lead our delivery team and work closely with the Partnership Manager to ensure that we’re designing and delivering mentoring projects that meet our partner objectives. The postholder will line-manage key staff in the delivery team, delegate programme activity and oversee quality across our portfolio. The postholder will be accountable for engagement across our portfolio and for ensuring we meet targets and key performance indicators set by our partners for project outcomes.
The postholder will also lead the delivery of Brightside Mentoring, our London based mentoring project that’s currently funded until 31 December 2025. This will involve leading the ongoing design of the project as we learn from each cohort, recruiting young people to take part from across our London networks and reporting to the funder on project progress. Our ideal candidate will therefore be based in or around London, as frequent travel will be required.
Responsible for (our partner portfolio)
- Overseeing project deliverables across our portfolio, ensuring tasks are delegated across the team and that deadlines are met
- Chairing weekly delivery team meetings to stay on top of project launches, delivery updates and upcoming evaluations
- Ensuring that roles and responsibilities for project delivery are clear across the delivery team
- Collaborating with the Partnership Manager to manage our approach to risk across the portfolio
- Collaborating with the Data and Insight Manager to ensure recommendations and learning are embedded into future projects
- Monitoring quality in our project delivery, and developing systems to do this efficiently
- Managing our training calendar, ensuring that mentor and mentee training sessions are staffed as required
- Overseeing our training content, reviewing as necessary
- Acting as an escalation point for challenges that may arise in projects
- Acting as an escalation point for any safeguarding concerns
- Providing monthly reports to the Senior Leadership Team on progress with strategic programmes and the portfolio
- Proof reading end of programme evaluation reports
Responsible for (Brightside Mentoring)
- Acting as Programme Lead for Brightside Mentoring, our London-based mentoring project (currently funded until December 2025)
- Leading the programme design process, embedding learning from previous cohorts and addressing previous challenges through innovation
- Working closely with the Partnership Manager to lead mentee recruitment, ensuring that we’re reaching young people and getting them onto the project
- Attending recruitment events across London, working with contacts in and beyond our network to recruit young people
- Delegating tasks across the delivery team
- Working with the Interim Head of Innovation to recruit volunteers
- Ensuring that all volunteers are trained and DBS-checked before participating
Accountable for
- Engagement across our portfolio – monitoring participation of mentors and mentees, identifying success, challenges and developing strategies to improve engagement
- Programme management processes – ensuring we implement robust programme management processes that lead to success, with clear workflows for the team to follow
- Programme records – ensuring that the delivery team keep accurate records of meetings, updates and learning
- Participant conversion – ensuring that as many young people as possible fully participate in programmes after they sign-up
Team working
- You will be line managed by the Interim Head of Innovation
- You will line manage a Programme Manager and the Data and Insight Manager
- You will lead the delivery team and chair weekly team meetings
- You will work closely with the Interim Head of Innovation and Partnership Manager to lead the Programmes Team
Essential criteria
To be successful in this role, you should:
- Be strongly aligned with our mission
- Embrace Brightside’s values and contribute to a positive staff culture
- Understand the challenges faced by young people in education and careers
- Demonstrate a significant track record in programme management
- Be confident in delegation
- Have significant experience in making data-driven decisions (using insights to inform programme design)
- Have a strong track record in leadership and team coordination
- Have experience of line management
- Be able to build strong relationships and collaborate well with others
- Have excellent organisation and prioritisation skills
- Be able to work to tight deadlines and manage competing priorities
Desirable criteria
We are especially interested in candidates who:
- Have experience using Salesforce or other CRM software
- Have experience of using project management software such as Monday .com for tracking deliverables
A DBS check at the enhanced level will be required for successful applicants
Your development
You will be supported and challenged in this role. All staff can get involved in activities across the organisation. We are committed to the learning and development of staff and your line manager will work with you to create a personal development plan to support your growth and career progression.
We’re committed to promoting a diverse and inclusive community where everyone can be themselves and succeed in the workplace and beyond. Our culture is inclusive and supportive to staff from all backgrounds, and we provide flexible policies to cater for the differing needs of all staff.
Salary and benefits
Salary: £35,900- £38,900
Contract: Fixed term (ending 31 December 2025)
Hours of work: 37.5 hours a week (full-time)
Holiday allowance: 25 days
Other benefits include:
- Three days additional leave between Christmas and New Year
- Three days of volunteering leave
- Tenancy deposit loan scheme
- Up to one month ‘work from anywhere’ policy
- Employer pension contributions
- Flexible working hours
- Regular staff socials
- Option to buy up to five additional days of annual leave
Application instructions
- Submit an answer via CharityJob to the following question: ‘Describe a successful programme you managed. What strategies or actions did you take that contributed to its success?’
- Submit a one-page cover letter, outlining how you meet the role’s essential criteria
- Submit your CV
Applications must be submitted by 8am on Monday 21 October
Applications without a cover letter will not be considered
Successful applicants will be invited to first interviews from the week commencing 28 October
Successful applicants from the first interview will be invited to a second interview on the week commencing 4 November. The second interview will include a presentation and/or task.
Our mission is to help young people make confident and informed decisions about their future
The client requests no contact from agencies or media sales.
We are respectful of differences and embrace diversity, equity, inclusion and belonging. We particularly encourage applications from under-represented communities.
Role purpose
As Digital Communications Manager, you will be using digital communication channels to support the engagement of our community of supporters, partners, patients, families and staff in the work of the charity and helping realise our shared ambition with the Trust to be national leaders in the delivery of patient care and health innovation. Reporting to the Head of Communications and Marketing, the Digital Communications Manager will be proactive in shaping and managing the charity’s digital presence (including the website), with a strong focus on tracking and using data. The Digital Communications Manager will be part of a collaborative and creative team responsible for the development and delivery of the CW+ Communications and Marketing strategy, including on- and offline communications, PR and media, donor stewardship and marketing collateral, and events support.
Key responsibilities
- Working with the Head of Communications and Marketing to ensure effective, data-driven use of CW+ digital channels (website and social media) in support of marketing, communications and fundraising plans and annual social media plan.
- Working closely with the Public Fundraising Manager to ensure that the charity’s fundraising activities are being effectively supported and promoted across all channels.
- Working closely with the Fundraising Team on the development of fundraising campaigns and leading on the use of paid socials (including budget management and reporting).
- Leading on using digital tracking, analysis and insights to inform and adapt digital content and strategy as the charity’s strategic needs evolve.
- Providing expert ownership of Mailchimp (or other mailing platforms as required) and ensuring PECR/GDPR compliance.
- Strategic oversight and day-to-day management of the CW+ website and social media channels, including creating accurate content and assets that conform to the CW+ style and brand guidelines.
- Providing the main point of contact with external developers, designers and suppliers where necessary.
- Leading on website accessibility, updating and informing colleagues as necessary.
- Supporting the delivery of CW+ events.
- Writing engaging, tailored copy for a variety of audiences.
- Commissioning and creating content for on- and offline channels.
- Proofreading and editing copy, ensuring that it adheres to the CW+ tone of voice and style guidelines.
- Carrying out any other duties within the scope, spirit and purpose of the job, as requested by the line manager.
Essential skills and experience
- Communications and content creation experience across a wide range of channels including digital and print.
- Demonstrable experience of tracking and analysing data in support of effective marketing and communications activities in line with strategic objectives.
- Experience of website Content Management Systems and Customer Relationship Management systems.
- Extensive experience of using digital marketing email platforms.
- Understanding of Web Content Accessibility Guidelines and SEO.
- Understanding of current PECR and GDPR guidelines.
- Experience of updating, monitoring and managing multiple social media platforms including managing paid campaigns.
- The ability to communicate clearly and effectively, orally and in writing, with different audiences and stakeholders. • Excellent writing, copy-editing and proofreading skills.
- Excellent attention to detail.
- Experience of working in a busy communications, PR or marketing team.
- Experience of working to tight deadlines and managing schedules internally and with external suppliers.
- Experience of working to corporate style and brand guidelines.
- Good working knowledge of Adobe Creative Suite.
Desirable skills and experience
- Intermediate/advanced Adobe InDesign skills.
- Experience in a healthcare or NHS charity setting.
- Experience of Asana or a similar work management platform.
Personal attributes
- Excellent interpersonal skills and a proactive and collegiate approach to work.
- The ability to work in a collaborative and sensitive way within a team, across an organisation and with external stakeholders.
- The ability to respond effectively to changing priorities, manage competing deadlines and perform well under pressure.
- Well organised and proactive with strong attention to detail.
- Commitment to the purpose and ethos of CW+.
Key terms and benefits
- Hours: 35 per week (normally 9am-5pm, Monday-Friday with flexible and/or hybrid working where appropriate).
- Pension: employer contribution of 8%.
- Holiday: 27 days per annum, plus UK bank holidays (pro-rata for part time staff).
- Other benefits available: HSF health plan, season ticket loan
To apply, please send a CV and covering letter of no more than two sides demonstrating how your skills and experience match the person specification in the job description.
Closing date for applications: 5pm on 22 October 2024.
Please note that interviews will be held in person at the CW+ office in London on 5 November 2024 so please let us know when you apply if you are unable to make that date. The successful candidate will ideally start in early January, so please let us know your current notice period if applicable.
The client requests no contact from agencies or media sales.
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
The vision of the Schools Division is one where all schools and colleges in the UK are mentally healthy. This means the mental health and wellbeing of children and young people is prioritised alongside their academic attainment. The Schools and Colleges Early Support Service works with schools to offer direct remote support to children, young people, families and school staff across England. Our ambition is to work in up to 200 schools providing direct support for mild to moderate mental health difficulties. The Administrator will sit within a small dynamic team, the Schools and Colleges Early Support Service, supporting the ambitious partnership between The Anna Freud Centre and Mind.
We are looking for a person who is interested in learning more about the school environment and how remote therapy interventions are delivered. The post-holder will be involved in a large project to implement and imbed a new CRM, with opportunity to become a super-user for the CRM and be involved in training to new team members. There may also be opportunities to get involved in our children and young people’s advisory group or parent/carer advisory group.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract duration
Permanent
Closing date for applications
Midday (12pm), Monday 21 October 2024.
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview
Shortlisted applicants will be notified no later than Tuesday 5 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held on Tuesday 12 November 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
Tender works with children and young people to prevent domestic abuse and sexual violence through creative projects. Our programmes are safe, enjoyable, age-appropriate spaces where young people can engage with sensitive topics and “rehearse” for real-life scenarios. We enable young people to explore their choices, rights and expectations in relationships and to recognise the early warning signs of abuse.
We have identified core audiences we are seeking to engage more proactively and more consistently to both spread the message of our work and to influence public policy and statutory commissioning decisions. We are now looking for a Communications Manager to drive this work and establish our position as an influential, informed and powerful voice for change.
You will work closely with the Development Director to develop and implement a cross-organisational communications strategy to maximise our reach and brand awareness amongst core audiences, leading in turn to increased funding and an impact on statutory and policy approaches to preventing VAWG. You will line manage our Senior Communications Coordinator and collaborate closely with the senior leadership team (SLT), who lead on our policy and influencing work. You will also support the Development team to better engage current and potential supporters and funders.
Bridging the gap between senior leadership and delivery, you will be a confident and strategic thinker, but remain excited by the challenge of getting stuck in. You will be comfortable supporting colleagues to deliver activity as well as working independently on your own projects. You will have the knowledge and experience to ensure that the right policies, frameworks and plans are in place for our small team to achieve ambitious plans.
The main purposes of the Communications Manager role are:
- Developing, leading and implementing Tender’s communications strategy, focusing on supporting our fundraising and building engagement with key audiences
- Accountability for Tender’s organisational profile, building profile and engagement through content creation with key strategic audiences, including the website, social media, and print and online marketing materials
- Accountability for the development and management of Tender’s own media channels, ensuring a consistent user experience and organisational voice
Required knowledge and experience
- Knowledge of audience segmentation and personalisation and of optimising CRMs to improve supporter journeys
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Experience in leading or supporting the development of communications strategies and operational plans
-
Demonstrable experience working in a communications or campaigning role
-
Creating high quality content across various channels (blogs, social media posts, website landing pages, marketing materials, newsletters, case studies etc)
-
Writing engaging copy for different audiences and objectives, such as fundraising campaigns, internal communications and corporate engagement
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About Brightside
Brightside is on a mission to help young people make confident and informed decisions about their future. For over 20 years, we’ve used technology to connect young people facing barriers with inspiring mentors. We deliver online mentoring programmes in collaboration with schools, universities, businesses and charities to provide young people with access to networks, online career information and high-quality mentoring. Read our latest impact report here.
Role overview
The Data and Insight Manager will be responsible for monitoring and evaluating quality and impact across our mentoring programmes. The postholder will work closely with our Programme Managers to build evaluation frameworks that reflect our partners’ objectives and support the delivery team to plan projects that deliver on the partners’ target outcomes. The postholder will lead on analysing end of project survey data, drawing insights and recommendations and using these to write and deliver end of project evaluation reports. The Data and Insight Manager will monitor impact and outcomes across our portfolio and support our Senior Leadership Team to understand the impact our projects are having across our mentoring portfolio. This is a varied role, suited to candidates interested in using data and insights to improve processes and articulate impact to a wide range of audiences.
Responsible for
- Creating evaluation frameworks for our projects based on logic modules, ensuring our mentoring delivery is outcomes-driven
- Collaborating with the programme delivery team to ensure partner aims are embedded in evaluation frameworks alongside our organisational Theory of Change
- Creating and maintaining Power BI dashboards to oversee end of programme and termly impact data
- Sharing start of programme data with the delivery team to encourage in-project changes based on findings
- Analysing quantitative and qualitative data to use in evaluation reports and to support wider organisational activity
- Writing end-of-project evaluation reports, using data to make recommendations
- Overseeing the efficiency and accuracy of our data collection tools
- Proofing and testing evaluation surveys to ensure accuracy of questions and survey logic
- Reviewing and improving our evaluation planning and reporting templates as appropriate (including focus group templates and documentation)
- Delivering focus groups and/or interviews as required by project evaluations or wider organisational impact reporting
- Termly data analysis of outcomes across our portfolio to track impact progress
- Working with the fundraising team, using our data and case studies to bring our impact to life
- Using our significant qualitative and quantitative data to explore hypotheses
- Identifying patterns or results that help us to understand our impact and key drivers to ensure a high-quality experience for our mentees and mentors
Accountable for
- Evaluation processes – embedding systems to collect essential information and context from the programmes team for writing evaluation reports
- Embedding learning – ensuring that there are systems in place for project learning to be captured in future project plans
- Accurate data collection – ensuring that all surveys are set-up correctly and that data is gathered accurately
Team working
- You will be line managed by the Senior Programme Manager
- You will work closely with the programmes team to gather partner aims and objectives to support evaluation frameworks and reports
- You will work closely with the fundraising team to support their work in communicating our impact
Essential criteria
To be successful in this role, you should:
- Be strongly aligned with our mission
- Embrace Brightside’s values and contribute to a positive staff culture
- Understand the challenges faced by young people in education and careers
- Significant experience in evaluation methodologies, such as logic models and Theory of Change
- Significant experience in creating and using Power BI dashboards (or similar systems) to analyse data
- Demonstrate a strong track record in data analysis
- Significant experience in evaluating a project or process from start to finish
- Be comfortable working with stakeholders from non-analytical backgrounds
- Strong writing and editing skills with attention to detail
- Have experience of monitoring impact and project outcomes across several projects
- Demonstrate a strong track record of translating complex findings into accessible reports and presentations for a wide range of audiences
- Be solutions-focused with the ability to work through challenges with others
- Be able to use creativity to find stories in project data
- Have excellent organisation and prioritisation skills
- Be able to manage competing deadlines
Desirable criteria
We are especially interested in candidates who:
- Have experience using Salesforce or other CRM software
- Have experience of using project management software such as Monday .com for tracking deliverables
- Knowledge and understanding of social mobility and/or the fair access sector
- Experience of integrating youth voice into evaluation methodologies
- Have experience in facilitating focus groups and interviews
A DBS check at the enhanced level will be required for successful applicants
Your development
You will be supported and challenged in this role. All staff can get involved in activities across the organisation. We are committed to the learning and development of staff. Your line manager will work with you to create a personal development plan to support your growth and career progression.
We’re committed to promoting a diverse and inclusive community where everyone can be themselves and succeed in the workplace and beyond. Our culture is inclusive and supportive to staff from all backgrounds, and we provide flexible policies to cater for the differing needs of all staff.
Salary and benefits
Salary: £30,400-£35,900
Contract: Fixed-term (ending 31 December 2025)
Hours of work: 37.5 hours a week (full-time)
Holiday allowance: 25 days
Other benefits include:
- Three days additional leave between Christmas and New Year
- Three days of volunteering leave
- Tenancy deposit loan scheme
- Up to one month ‘work from anywhere’ policy
- Employer pension contributions
- Flexible working hours
- Regular staff socials
- Option to buy up to five additional days of annual leave
Application instructions
- Submit an answer via CharityJob to the following question: ‘Can you give an example of how you've used data to drive decision-making in a previous role?’
- Submit a one-page cover letter, outlining how you meet the role’s essential criteria
- Submit your CV
Applications must be submitted by 8am on Monday 28 October
Applications without a cover letter will not be considered
Successful applicants will be invited to interviews from the week commencing 4 November.
A second interview for successful candidates will involve a task and/or presentation.
Brightside will conduct a blind recruitment process, removing names and gender-identifying features from applications before being reviewed by the hiring manager for shortlisting.
Our mission is to help young people make confident and informed decisions about their future