Senior Social Worker Jobs in Charing Cross, Greater London
Sounddelivery Media is a dynamic charity that seeks to amplify lived experience stories and expertise to address social inequalities. We work alongside people with direct experience of injustice and inequality to advocate for themselves and their communities.
Our Spokesperson Network constitutes a network of media savvy spokespeople, who have direct experience of social injustices. Developed collaboratively with a network of leaders with lived experience, it aims to diversify the voices we hear in the media and make it more representative of the society we live in. Through training, media mentoring, peer support and speaking opportunities, we tackle the barriers that prevent these experts from engaging with journalists who have the power to influence coverage and ultimately drive change.
Members of our network have spoken on all the major news outlets from BBC Newsnight, BBC Radio Four, ITV News, to the Times, the Guardian, places where they can reach audiences of millions and have influenced documentaries and a storyline for a high profile drama. They’ve become part of policy and advisory conversations: APPGs (All Party Parliamentary Groups), Governmental select committees, speaking at Party Conferences and joining advisory panels.
Our work additionally seeks to support the wider charity sector to develop and amplify lived experience stories and expertise themselves. We work closely with charities to help them develop and train their own panels and spokespeople and are currently facilitating Future Voices, a unique spokesperson training programme for migrant domestic workers in partnership with The Voice of Domestic Workers.
About the Role
This is an exciting opportunity for an experienced media communications professional to join and shape a growing, friendly and flexible charity committed to advancing social justice through transforming representation in the media.
Sounddelivery Media is on the lookout for a dynamic individual with great media engagement know-how, a hands-on approach, strong relations with journalists and a passion to address how issues are represented in the media. Join our growing and impactful team working alongside dynamic leaders and their communities addressing social injustice and social inequalities. Our Media and Community Engagement Lead offers a fantastic opportunity to work closely with an incredible network of leaders.
This is a full time role (although we would consider a 4 day week) with 2 days a month minimum working with the team in London.
Could this be you?
Role Overview:
You will provide strategic support to our dynamic Spokesperson Network of leaders with direct experience of social injustices, through;
Managing our existing media relationships, and developing new ones, to create opportunities for our network of confident public spokespeople to be visible
This role will enable us to increase the visibility and impact of our programme participants and their communities by engaging with journalists, media professionals, and other influential platforms. You will be responsible for broadening speaking opportunities, such as broadcast interviews, opinion pieces, and identifying potential storyline collaborations across various media outlets. You’ll also seek opportunities to feature our network in public forums like TEDx talks, conferences, and other platforms that influence public conversations.
Empowering Network members through training and support to develop and maximise media opportunities themselves.
In addition to media engagement, you will play a key role in empowering our network to create and share their own content. This includes helping participants build confidence and develop skills in content creation (eg vlogs), and pitching to the media, ensuring their voices reach those in positions to drive meaningful change.
Building trusted relationships with lived experience leaders in a ethical, trauma-aware, and holistic way
You will work closely with our community to activate and strengthen our network, driving collective action and amplifying the important issues they are addressing. Building trusted relationships with lived experience leaders is key, and you will ensure that all engagement is grounded in ethical, trauma-aware, and holistic support.
Sharing knowledge with other charities supporting Spokesperson Networks
You will help share what we learn through our work with other charities and learn from them too. Using peer-led sessions to share best practice, challenges and ideas for charities working to amplify the voices of people with direct experience of social injustice.
As a small but growing charity, this is an exciting opportunity to shape the direction of our organisation alongside a supportive trustee board, a dedicated team of four staff, and a group of skilled freelancers. Your contribution will be integral to our mission and the positive change we aim to create.
Who you are
-With a background in media relations and/or journalism at a senior level you are someone who cares about the way issues are framed, reported and covered in the media.
-You’ll be driven by a desire to amplify the voices of those with direct experience of inequality and injustice from diverse communities, and will work closely with them so that they feel safe and supported in sharing their experiences and solutions for change.
-You are a creative self-starter, happy to work alone but also as part of a small team.
-You come with ideas to develop this work to have a bigger, positive impact. This work takes time and is deeply relational.
-You can adapt the way you work to meet the needs of different communities.
We’re an equal opportunities employer aiming to recruit from a diverse range of backgrounds. All staff who work at Sounddelivery Media will be asked to have a DBS check.
What You’ll Be Doing – Key responsibilities:
-Taking the lead on strategic media engagement across all our programmes of work- maximising and creating media and speaking opportunities for our members
-Nurture and grow our network of journalists, updating them about our work and the issues our networks are speaking on through regular and responsive communications
-Supporting our community to feel confident and prepared for interviews, honing their media messages and accompanying them to interviews where appropriate.
-Regularly engaging our community and being a sounding board to help to develop their ideas
-Proactively source longer-term opportunities for the issues our community addresses to be more visible in the public eye this could include building relationships with soap storyliners and documentary makers.
-Support the team on Sounddelivery Media events that increase the visibility of our community and our work
-Support with delivery of media training and coaching on our programmes.
-Work with the communications team on content- ensuring messaging is impactful in blogs
-Participate in our peer-led meetings to share our learning and invite guest speakers to share theirs.
-Contribute insights on our media work for reporting to Funders and Trustees
Find the full description of the role in our application pack attached.
What skills and experience you’ll have:
Essential
-Experience at a senior level working in media relations within a charity, journalism or similar.
-Significant experience of developing and maintaining good relationships with a range of journalists and media professionals;
-A sharp understanding of what makes a strong story with experience of pitching stories and ideas to journalists
-A confident communicator with strong written and verbal skills
-IT literate with multimedia experience – video, audio, visual content (or willing to learn)
Desirable
-Experience of working with people who are using lived experience of social injustice to affect change including excellent understanding of safeguarding and risk management
Why we’re good to work for
-Flexible working in a friendly, supportive environment
-A track-record in this work with great feedback from our clients.
-28 days per year holiday, plus bank holidays
-3% pension contribution
-Access to an Employee Assistance Programme
-A mentor following successful completion of the 6 months’ probationary period working with us
-Training allowance
-Team wellbeing budget
Please note that this is a London based charity and our training predominantly takes place in London.
Application process and key dates:
To apply, upload your CV and separate cover letter demonstrating your capabilities in relation to each of the points on skills and experience in the person specification. We will only consider applications with a cover letter. Where relevant, use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted.
Our downloadable application pack has more information.
Please apply as soon as possible by submitting your application through our recruitment portal
Weds October 9th 1-2pm Zoom webinar Meet the Sounddelivery Media team, hear more about what this role involves and ask any questions you may have. Register on our website.
Closing date for applications: Monday 21st October 2pm
First interview: Thursday 31st October (Online)
Second interview: Friday 8th November (London)
We recognise that the interview dates might not suit all applicants. There is an opportunity to let us know in the application.
Sounddelivery Media is committed to building an inclusive and accessible environment for people of all backgrounds and communities. We actively encourage applications from individuals of diverse backgrounds, If you require any reasonable adjustments to support your application or interview, please get in touch.
Applicants must have the right to work in the UK
The client requests no contact from agencies or media sales.
Job Purpose: We are looking to recruit an empathic, warm, friendly, hard-working and flexible person who is passionate about improving young people’s emotional wellbeing and mental health. They must be a team player with excellent communication and organisational skills, able to prioritise and manage their own workload. They must be able to work independently within the community.
Salary: £ 26,000 - £29,120
Hours of work: 35 hours per week. Working pattern is Monday 12:30am-8:30pm, Tuesday 9:00am to 5:00pm, Wednesday 10.30am to 6:30pm, Thursday 9:00am -5:00pm, Friday 10:00am - 6:00pm.
Location: Phoenix Youth Centre plus working across locations in East Surrey as necessary.
Annual leave: Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service. (pro-rata for part time workers)
The holiday year runs from 1 April to 31 March each year.
Benefits: Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.
Free Parking : There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.
Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.
Closing date & interviews:
Closing Date : 14th October 2024 9:00am
Interviews: 21st October 2024
Main Responsibilities:
To help assess the needs and strengths of the referred young adult and help them identify individual goals to achieve desired change
To deliver early support/targeted group interventions which aim to improve mental health and well-being, build on existing strengths and increase levels of resilience
Record and collect data with various tools such as Outcome Star and Session Feedback Questionnaires to evaluate the ef fectiveness of interventions
To take responsibility for own caseload of young adults, some with complex and multiple needs, with support f rom senior EWMH staff
To help involve project participants in the co-production of programmes, activities and services
To be proactive in connecting with other agencies who can provide activities to support Step Forward sessions
Attending networking events and meetings, online and in-person, to promote Step Forward
To work collaboratively with Surrey CCGs, GPs, local CYPS and adult mental health teams and other community-based services to provide the most ef fective service for young adults and reach targets set by partners whilst keeping within the YMCA values of service
To keep accurate records of individ
Using Anonymous Recruitment
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Purpose of the Job
Hammersmith and Fulham, Ealing and Hounslow Mind run an innovative crisis prevention service designed as a place for children and young people at risk of mental health crises to de-escalate and have access to a skilled staff team to support them. The Circle is open out of hours (3pm-11pm or 12pm-8pm weekends and holidays), 365 days a year, and has been designed to reduce the need for young people to attend A&E. Co-designed by young people, it is a friendly and accessible space.The mental health adviser role is key to the support that children and young people will receive on site, and you will have the opportunity to work with 5-18 year olds, as well as providing signposting and support to parents/carers and other agencies.
This Mental Health Adviser role would suit an experienced Mental Health Youth Worker, CAMHS support worker, Youth Counsellor, Child Wellbeing Practitioner, Emotional Wellbeing Practitioner, an Assistant Psychologist with some training in MH interventions like CBT, or other roles that have given you experience and skills in working with Children and Young People presenting with difficulties related to their Mental Health.
Key Responsibilities
- Work as part of a team dedicated to providing support to children and young people who are at risk of mental health crisis, or may otherwise attend A&E.
- Offer one to one support via drop in or appointments, and be child-centred in that support.
- Work alongside children and young people, their parents/carers and families in increasing self-management of presenting difficulties.
- Signpost anyone accessing the service to appropriate and local on-going support; and build up your knowledge and networks of such support.
- Understand and implement safeguarding procedures, and be familiar with safeguarding law, and how it applies to our work.
- Follow risk procedures, be familiar with completing risk assessments, and refer to on-call or senior managers appropriately.
You will have:
- A minimum of two years’ experience of supporting children and/young people in a mental health service or similar role in a paid or volunteer capacity, in a 1:1 and group setting
- An ability to form supportive relationships with families, and tailor support to individual need.
- A child-centred approach to work.
- Working knowledge of child and adult safeguarding.
- Demonstrable knowledge and understanding of equality and diversity issues and the ability to integrate into your work.
Benefits of working with us
- Contributory Pension Scheme
- 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
- Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)
- Cycle to Work Scheme
- Flexible working
- Employee Assistance Programme (EAP) including free counselling sessions
- Paid time off for medical appointments
- Training and personal development opportunities
- Access to shared resources and training opportunities via Mind Federated Network
How to apply
Please provide your CV, and a cover letter demonstrating how you meet the requirements of the Person Specification (see JD attached) and why you want this role.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with people who have current or recent experience of financial hardship and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities employer, we are committed to equity, diversity, inclusion and belonging and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
Our vision is that everyone in the UK has financial security so they can thrive.
Our purpose is to offer support to those of us facing financial shocks and together challenge the systems and perceptions that cause financial insecurity.
As a member of the Senior Leadership Team, the Director of People and Culture will work in a spirit of mutual accountability with fellow directors, taking strategic leadership of Turn2us’s People and Culture Directorate. You’ll have responsibility for strengthening our culture and supporting all our people managers to attract, develop and retain colleagues who are committed to our values and guiding principles.
You will take proactive leadership of our Equity, Diversity, Inclusion and Belonging (EDIB) work across the organisation so that we can become more inclusive and diverse, as well as oversee our approach to co-production, making sure that we centre the voices and insights of people with experience of financial insecurity in the design of all our work. Importantly, you will also provide rigorous oversight of our approach to safeguarding and our broader approaches to governance, risk, and compliance across the group – which includes our wholly owned care home business, Elizabeth Finn Homes.
This is a challenging but immensely rewarding role that will work across all parts of our organisation, helping to shape how we work internally and externally, and make a genuine lasting difference to people facing financial insecurities.
About You
We are looking for an authentic and inspiring leader who brings significant experience of developing and implementing people and culture strategies, and of aligning those strategies to the organisation’s vision and values. You will share our unwavering commitment to EDIB, and bring a track record of driving meaningful change within an organisation so that it can become more inclusive and diverse.
You will bring high levels of compassion, empathy and emotional intelligence, able to build trust at all levels while being comfortable with constructive debate. You will have a curious mindset, continuously seeking out new learning opportunities for yourself and our organisation, and an enthusiasm for building new networks.
While experience of working within a charity would be beneficial, we are also keen to hear from candidates who bring transferable experience from other sectors. We know that Turn2us will benefit from leaders with new perspectives and ways of thinking, so we’re actively encouraging broad interest from impactful leaders who bring transferable skills. More importantly is a clear alignment with our organisational values and a passion for supporting people facing financial hardship.
We are always eager to receive approaches from people with lived experience of financial insecurity. If you can demonstrate a clear commitment to our values and ethos, and a deep personal commitment to our vision, we’d love to hear from you.
To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. If you would like an informal discussion about the role, please email Mark Crowley or Annie Regan-Tighe at Tall Roots.
Believe in People?
The best people have one thing in common.
They care.
At Change Grow Live, we believe in the power of making a positive impact in people’s lives. Our strive to provide support, respect, and a safe space where individuals can find the right path for their personal growth and recovery. We treat each person as a unique individual, working together to achieve their full potential.
We are currently looking for a Young Person's Resilience Worker to be part of our Newham Rise children and young people’s team. This role involves delivering targeted interventions, focusing on drug and alcohol awareness, education, and prevention for young people. You will also work closely with the MOPAC (Mayor’s Office for Policing and Crime) youth-to-adult (Y2A) hub, providing support to young adults aged 18-25 who are also connected to probation services.
Working in Newham offers the chance to be part of a vibrant, diverse, and growing community. You’ll find a dynamic working environment where every day presents an opportunity to make meaningful connections and create lasting change.
Working at Change Grow Live in Newham means being part of a vibrant, diverse, and supportive team, where every day presents an opportunity to make a real difference in the lives of individuals within a dynamic and multicultural community.
Hours: Full time, 37.5 hours per week
Full Time Salary Range: £27,449.53 - £31,393.77 (pro rata for part time hours)
Allowance: Inner London Weighting of £4,072.06 (pro rata for part time)
Contract Type: Fixed term for 12 months
About the Role
- Support young people and young adults (18-25) from the point they engage with the service, through their entire journey.
- Work alongside the MOPAC Y2A hub, specifically supporting young adults involved with probation services.
- Provide screening, assessments, psychosocial interventions, care planning, and post-treatment support, ensuring seamless transitions in care.
- Respond effectively to safeguarding issues, ensuring the safety and well-being of the individuals you work with.
- Reduce drug and alcohol-related harm, helping create healthier communities.
- Advocate for access to relevant services, ensuring holistic outcomes in relation to health and well-being.
- Promote positive outcomes that enable young people to lead safer, healthier, and more purposeful lives, building resilience and reducing risks.
About You
- Experience working with young people, with a good understanding of the issues they face.
- Knowledge of safeguarding practices, particularly concerning children and young people, including the Fraser Competence framework.
- Strong understanding of drug and alcohol-related issues and experience in a related field.
- Knowledge of best practices in substance misuse treatment services, especially in relation to young people.
- Excellent communication skills, both written and verbal, and a high level of IT proficiency.
- Team-oriented with a cooperative, supportive approach to achieving service objectives.
Ready to Make a Difference?
Please note: We encourage you to reflect on the job description when completing your application to help us understand how your skills and experiences align with the role.
If you’re ready to start your journey with Change Grow Live, we’d love to hear from you
If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role.
Interview Date
3/10/2024
Closing Date
27/9/2024
If you have any questions on this opportunity that you would like to talk through please contact us
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
We believe that having diverse people working as part of our team makes us the organisation that we are.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.
The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our team and make a positive difference in the lives of Young Carers in Wandsworth. We are seeking a passionate individual to facilitate social activities, mental wellbeing workshops and Young Carer groups and provide one-to-one support. This role is crucial in enabling Young Carers to balance their responsibilities and take care of their mental and emotional wellbeing. By joining us, you will play a vital part in supporting these young individuals, helping them thrive and achieve their full potential.
Please send your C.V and a comprehensive cover letter detailing how you meet the person specification
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Whipps Cross Hospital, London
Ref EDS-243
Are you a proactive, empathetic and flexible individual with a proven record of providing support, advice and advocacy, and communicating effectively the needs of clients to other professionals? Do you have strong experience of assessing the needs of vulnerable children and young people who are at risk of significant harm?
If so, St Giles Trust is looking for a Specialist Caseworker to be embedded with the Emergency Department of Whipps Cross Hospital, where you will provide support for those young people admitted to emergency departments right through to their discharge back into the community.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
As our specialist worker you will provide peer supervisory support to the team within the wider hospital based services, which includes deputising for the Senior Caseworker, and supporting the Data Coordinator and Senior Caseworker with the collation of information and data for project monitoring purposes. We will also count on you to develop and maintain strong relationships with clinicians and hospital staff, while also identifying onward referral pathways with other services in the hospital such as CAMHS, IDVA, COMPASS and other statutory and voluntary sectors in the community.
Working as part of a multi-disciplinary team, you will also help to identify and assess young victims of violence and to provide support, advice and advocacy for both them and their families as they plan to be discharged from hospital back into the community. You will produce support and risk management plans based on your assessments and deliver a holistic support service that includes practical help such as social and housing support, accompanying to appointments, ETE options, benefits work, appearing in court, DIY work and cleaning.
What we are looking for
- Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families.
- Experience in working as part of a multi-agency team, working together to achieve positive outcomes for young people and establishing links to further the aims of a project.
- Experience of using support plans to enable people to successfully access support services.
- Substantial experience of engaging successfully with ‘challenging’ young people.
- Proven experience of working in a high intensity environment.
- A working knowledge of relevant services for young people and their families in the service provision area.
- First-class interpersonal, relationship-building and communication skills, both verbal and written.
Please note this role requires Enhanced Adult and Child Workforce with Child Barred list DBS.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.
Closing date: 27th September 24.
Interview date: 07 October 24.
Prospectus are delighted to be working with War on Want as they search for a passionate Senior Income and Engagement Officer to join their team.
War on Want campaigns in the UK to challenge human rights abusing corporations and governments, and hold those responsible for inequality and poverty to account. They publish in-depth research exposing injustice and human rights abuse globally. They work in partnership with grassroots groups, trade unions and workers’ organisations in the Global South. This is an exciting opportunity for someone who is passionate about political activism, ready for a brilliant next step in fundraising.
Working closely with the Director of Income & Engagement, your strategies and campaigns will deepen the relationship between War on Want and its individual supporters to both increase participation in their campaigns and grow unrestricted income.
The campaigns you run will acquire, retain, and develop individual supporters using a range of channels both on and offline. The ultimate aim of these activities is to increase the number of active War on Want members who support their work through regular direct debit donations. In addition, you will lead War on Want’s legacy programme and manage the Income & Engagement Assistant to ensure the delivery of first-class supporter care processes and an unbeatable supporter experience.
As individual giving lead, you will join the team at a very exciting time. They have recently launched a new supporter mobilisation strategy to bring transformative growth to our supporter base. This role would be well suited to someone who has worked across a range of channels: tele-marketing, direct mail and digital. You will have a passion for political change and activism!
The starting salary is £46,636 and the role is hybrid working, with one day a month at War on Want’s head office. More in-person days are required on an ad-hoc basis.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Flora Cunningham at Prospectus.
If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What is the overall purpose of the role?
At Youth Action Alliance, our mission is to support the personal and social development (their values, beliefs, ideas and skills) of the young people living in Kensington and Chelsea and neighbouring boroughs, enabling them to increase their resilience and skills in the present, and promote their ambitions for the future.
The Staying Connected project provides weekly one-to-one and group support for young people aged 11 - 19 years, facing multiple challenges. Creating a personal action plan comprised of positive activities that promote and enhance personal development and skills, building on young people’s strengths. This engagement is via face-to-face, online platforms, mobile phones and structured group work to maintain contact with them, talking about how they are feeling and to provide advice, mentoring and signposting to additional support services.
Key Responsibilities
Programme management
- Programme Delivery: Coordinate and oversee the development and implementation of a personal and social development programme for young people aged 11-19.
- Recruitment: Engage and recruit young people to participate in the programme.
- Partnerships: Strengthen local partnerships
- Risk and Safety: Update risk assessments and conduct regular health and safety checks
- Promotion: Manage promotional activities, including social media
- Funding Management: Handle project funding, do financial reports, and manage the budget and expenditure.
- Support Services: Provide one-to-one or group support through various communication channels and help young people achieve positive outcomes
- Action Plans: Create and monitor individual action plans for participants to track their goals and progress.
- Activities: Organize trips and positive activities in line with the programme
- Administration: Manage day-to-day operations and oversee all administrative tasks related to the programme.
- Partnership Building: Seek and build partnerships with external stakeholders
- Representation and Liaison: Represent the organisation at various meetings
Staff management
- Staff Management: Oversee and guide the Staying Connected Support Worker(s) to ensure high performance and efficient delivery of the programme.
- Facilitator Management: Directly manage facilitators involved in the programme,
Reporting / grant management
- Budget Reporting: Prepare and present budgetary reports
- Data Management: Ensure the accuracy and timely input of project data,
- Performance Monitoring: Collate and present statistics on project performance
- Report Production: Generate reports demonstrating key data
- Business Development: Identify and pursue business development opportunities to build new partnerships and enhance programme delivery.
Evaluation
- Feedback Collection: Gather and document feedback on young people's experiences and progress through various methods
- Impact Demonstration: Use collected feedback to demonstrate the programme's impact and support efforts to secure future funding.
- Youth Voice Integration: Ensure that the feedback and perspectives of young people are incorporated into the design and delivery of the service
Person Specification
Knowledge & Experience
The Staying Connected Support Worker will bring:
- Minimum Youth Work and/or Mentoring Qualification Level 3
- Experience in the charity sector, the voluntary sector, or the community sector would be desirable.
- Management experience
- Experience working with children, young people and vulnerable adults
- Competent in the use of MS Word, Excel, and the ability to use databases for recording and reporting.
- Excellent time-keeper and manages own time effectively to keep to deadlines
- Excellent Literacy – you will have excellent communication skills, including writing skills.
- Have good interpersonal skills and some experience of engaging with a diverse group of people, including young people and vulnerable adults.
- Qualification of Health, wellbeing, and/or advocacy
Interviews will be ongoing throughout the recruitment process
The client requests no contact from agencies or media sales.
ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.
Position
This role is part of a small team that forms the secretariat for two vibrant, dynamic networks of mission-driven asset owners: the Charities Responsible Investment Network (CRIN) and the Responsible Investment Network – Universities (RINU). We support members to align their investments with their social and environmental missions and values through a tailored programme of networking, advocacy and educational activities. The networks are unique spaces, enabling members to collaborate, share best practice and be leaders at the cutting edge of thinking around what it means to be a responsible investor.
You will make a significant contribution to our team by supporting the design and delivery of our annual workplan for CRIN and RINU and engaging members to participate in network activities. You will be key to ensuring the smooth running of the secretariat, including monitoring and evaluation to ensure that our work is as impactful as possible.
The secretariat sits in ShareAction’s Investor Engagement team, which engages with a range of actors to develop and drive up standards of responsible investment. You will work closely with the Senior Engagement Manager (Asset Owner Networks), who manages the work of the networks, and with the Senior Research Manager (Investors), who supports members to leverage research and analysis, and engage with their financial service providers, such as asset managers and consultants.
In this fast-paced role, on a day-to-day basis, you might be:
- Designing new projects (such as an educational workshop or advocacy initiative) for our annual workplan of activities.
- Responding to enquiries from and holding meetings with members or prospective members (foundations, trusts, operational charities, universities and colleges).
- Organising quarterly member meetings, as well as other workshops on topics such as participatory decision-making in investment, artificial intelligence and responsible investment, or divestment and the arms trade (scheduling, agenda drafting, note taking, facilitating discussions and coordinating follow-up actions).
- Writing case studies or articles to showcase the cutting-edge work of members.
- Conducting small research tasks and drafting discussion papers to inform members of responsible investment approaches and best practice.
- Sending emails to members informing them of relevant events, news and research.
- Designing and sending surveys to collect data on members and their impacts.
- Updating records, including information on members and their investments, their participation in network activities, and their payment of invoices.
If this role sounds like something that would build on your current skill set and engage you, we’d love to hear from you!
This is a fixed-term role for 12 months where you will work full-time, or we would consider part-time hours of 0.4 FTE (4 days per week).
What you’ll bring to the team
We’re looking for someone with excellent organisational, communication and interpersonal skills. You’ll be confident in managing projects and events and comfortable in a fast-paced work environment, working across multiple different projects. You’ll be enthusiastic about movement building and working collaboratively as part of a network and able to develop good relationships with a range of internal and external stakeholders. You’ll have a proven ability to communicate well with a variety of different audiences.
While we hope we’ll find someone with the majority of the skills and experience on the person specification, we’re really keen to hear from you even if you don’t have them all. This is a varied role, and we’re looking for someone willing to get stuck in and learn: you’ll have the opportunity to develop and hone skills in network building, relationship management, project management and research.
We’re not looking for someone from a specific sector: you may have some experience in the charity or university sector, in environmental and/or social justice campaigning, or working on corporate or financial sector standards. You may be at an early stage in your career or someone with more experience who is looking for a change. Most importantly, you’ll have a real passion to make a positive difference for people and planet and be excited to shape the work of two networks at the cutting edge of thinking around what it means to be a responsible investor.
We are currently formalising our hybrid working policy; however, there is an expectation that you will be able to attend the London office or meetings at least four times a month. This role will require close collaboration with colleagues and network members, so it is important that the successful candidate can join us in person when required.
What we will do for you
We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.
Currently, we are pleased to offer:
- A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
- Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
- Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
- The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
- Unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
- Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
- 8% non-contributory pension: invested with NEST and their green funds.
- Healthcare cash plan with Westfield that gives you money back on your healthcare costs.
- Employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
- 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
- Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
- Enhanced sick pay starting at 5 weeks’ full pay from day 1.
- Season ticket loan and cycle-to-work scheme.
ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!
For further information and to apply, please visit our website via the Apply button.
Closing date: 9 am on Monday 7th October 2024.
First-round interviews: Wednesday 16th and Thursday 17th October 2024 (online).
Second-round interviews: Tuesday 22nd October 2024 (in person at our London office).
Our hiring process is anonymised; we won’t ask for a cover letter, and we don’t look at CVs until the interview stage. We do this so that we reduce the opportunity for unconscious biases to affect our decision-making, and so we prioritise skills and expertise over how well you can write a CV.
To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.
Please be aware that when shortlisting we are really keen to get a sense of your unique voice and individual experience, especially if you are using generative AI tools as part of your drafting process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Communications and Engagement Officer
Location: Birmingham, London or Greater Manchester
Salary: £26,000 – £31,000 (London), £23,500 - £29,000 (Manchester or Birmingham)
Hours: 37.5 hours per week
Contract: Permanent
Overall purpose
This is a key role that will work closely with the Senior Communications Manager, Head of Public Engagement and Senior Digital Marketing Manager.
You will contribute to the implementation of our communications, engagement and fundraising strategies, ensuring that your work is anchored in our organisational and team strategic goals. You will also be closely involved in team planning, whether it’s inputting into our operational plan or sharing ideas for new campaigns.
There are opportunities to get hands-on developing and delivering communications and fundraising campaigns to educate and inspire individuals, businesses, and other audiences. The aim of these campaigns is to help remove barriers to employment for refugees and bring about systemic change via our partnerships. Please note, we do not currently run political campaigns.
You will be responsible for creating and delivering day-to-day communications across our owned channels (social media, email newsletters, and some website content). You will also help colleagues create content for earned and paid communications that they’re leading on (press and media, digital marketing, engagement with influencers)
A team player, you will build strong relationships across Breaking Barriers so that you can source and develop content that:
- increases our visibility and influence
- showcases our impact
- inspires members of the public to help refugees build new lives in the UK
- engages and stewards our key audiences, including corporate partners, employees who advocate for refugees, individual donors, volunteers, and people of a refugee background.
You will support the Senior Communications Manager to maintain our strong brand, ensuring that all our content complies with our brand guidelines and is of a high standard.
With a good eye for detail, you will play a key role in our data management, including overseeing data on the storytelling section of our CRM, monitoring communications enquiries, and setting up and running reports. You will become a Salesforce Superuser (full training and support will be provided for this).
It is an exciting time to join our team. Breaking Barriers is an innovative organisation, so you will need to be comfortable with change and building new knowledge. The Public Engagement team is fast-paced. We support each other, approach problems with a good sense of humour, and are willing to experiment and learn.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
- Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Which location you are applying for
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose: We are looking to recruit an empathic, warm, friendly, hard-working and flexible person who is passionate about improving young people’s emotional wellbeing and mental health. They must be a team player with excellent communication and organisational skills, able to prioritise and manage their own workload. They must be able to work independently within the community.
Salary: £ 26,000 - £29,120
Hours of work: 35 hours per week. Working pattern is Monday 12:30am-8:30pm, Tuesday 9:00am to 5:00pm, Wednesday 10.30am to 6:30pm, Thursday 9:00am -5:00pm, Friday 10:00am - 6:00pm.
Location: Phoenix Youth Centre plus working across locations in East Surrey as necessary.
Annual leave: Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service. (pro-rata for part time workers)
The holiday year runs from 1 April to 31 March each year.
Benefits: Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.
Free Parking : There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.
Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.
Closing date & interviews:
Closing Date : 14th October 2024 9:00am
Interviews: 21st October 2024
Main Responsibilities:
To help assess the needs and strengths of the referred young adult and help them identify individual goals to achieve desired change
To deliver early support/targeted group interventions which aim to improve mental health and well-being, build on existing strengths and increase levels of resilience
Record and collect data with various tools such as Outcome Star and Session Feedback Questionnaires to evaluate the ef fectiveness of interventions
To take responsibility for own caseload of young adults, some with complex and multiple needs, with support f rom senior EWMH staf f
To help involve project participants in the co-production of programmes, activities and services
To be proactive in connecting with other agencies who can provide activities to support Step Forward sessions
Attending networking events and meetings, online and in-person, to promote Step Forward
To work collaboratively with Surrey CCGs, GPs, local CYPS and adult mental health teams and other community-based services to provide the most ef fective service for young adults and reach targets set by partners whilst keeping within the YMCA values of service
To keep accurate records of individual engagement, evidence of change and celebrate progress with participants
To record and report the appropriate data to ensure the project can be accurately monitored and evaluated
Where appropriate, to apply safeguarding and child and vulnerable adult protection procedures
To organise and provide written case studies as evidence of the ef fectiveness of individual interventions and activities
To work as part of a team and attend team meetings, training events and participate fully in one to one, peer and group supervision
Support summer activity programmes with partner group WAVES with supervising young people of f -site
Planning, organising and running summer activities for Step Forward participants (Wellbeing Coordinator – Step Forward, September 2024)
To take responsibility for Youth Support Workers, volunteers and colleagues volunteering time to the project, taking charge of a staf f rota and ensuring guidelines are in place and updated regularly to ensure best practice
Outreaching to external volunteer workers and communicating closely with HR
Any other duties are required to be performed within the grade and renumeration of the role
We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults). We require you to understand and demonstrate this commitment and attend any required training
The Anglican Communion Office (ACO) is pleased to be exclusively partnering with Robertson Bell in their search for a Director of Finance to join their team on a permanent basis. Founded in 1968, the ACO is the permanent Secretariat for the Instruments of Communion and supports the Anglican Communion in over 165 countries around the world.
The Director of Finance role presents an exciting opportunity to manage and create a finance team that will support the Anglican Communion, whilst also being a key member of the senior management team. You will lead and direct the Anglican Communion’s financial strategy and management, ensure commercial planning, delivery and evaluation in all areas of ACO activity, whilst also providing financial management and administration for two related charities: the Anglican Alliance and the Anglican Centre in Rome.
The organisation:
The Anglican Communion Office (ACO) serves as a hub for communication, coordination, and collaboration among its 42 member churches. The ACO facilitates the work of the Archbishop of Canterbury and supports global ministries, including mission, advocacy, ecumenical relationships, and social justice efforts. It provides resources, organises international conferences, and promotes unity and understanding within the Anglican community. The ACO plays a vital role in connecting Anglicans around the world, fostering shared values and addressing global challenges together.
This role offers a full-time opportunity with flexible working arrangements and an excellent benefits package, including 10% employer pension contribution, 30 days annual leave (plus bank holidays) and opportunities to work from home up to two days per week. All candidates must live within a commutable distance from their offices in Westbourne Park.
The role:
- Lead on the development and execution of financial strategy, financial planning, budgeting and cost control for the ACO and related charities.
- Key advisor to the Secretary General, management team and trustees on the overall financial landscape for the ACO and its on-going performance and position.
- Manage and continuously improve the efficient running of financial operations including the preparation of management accounts, cash flow forecasts, payroll, tax returns, and management of creditors and debtors.
- Ensure that an adequate control framework exists.
- Manage and continuously improve financial reporting ensuring accurate, timely and appropriate information for colleagues.
- Manage budgeting and planning processes, providing all appropriate financial data, and supporting budget-holding staff in all areas.
- Support funding applications and subsequent donor reporting to grant making bodies with project and programme budgeting.
- Manage the preparation of statutory accounts and be the main contact with external auditors.
- Be vigilant to financial and operational risks and to report and mitigate such risks.
The successful candidate will have:
- Ideally, understanding and knowledge of the UK charity finance environment.
- Experience in budgeting and cost control, including provision of reports and analysis to an audience with different levels of financial literacy.
- Strong financial leadership skills capable of directing financial strategy and delivering highest quality financial management.
- Experience in working with diverse stakeholders both within and outside an organisation
- Experience in managing and motivating teams.
- Experience of upgrading control processes and implementing change.
- A full finance qualification, or the ability to prove they are qualitied by experience.
- The willingness to travel throughout the Anglican Communion.
The deadline for applications is on Sunday 13th October, with first stage interviews taking place on the 21st October. Applications will be under continuous review before this date so please do not delay in applying!
Do you want to help build a world where no one feels lonely or left behind?
Do you care deeply about the welfare and dignity of older or vulnerable adults?
Do you have experience in social care or working with people with a wide variety of needs and abilities?
If you answered yes to all of the above, this could be the role for you! We’re looking for a Neighbourhood Care & Phoneline Coordinator with experience and enthusiasm for older people to join a well-established and vital programme. The Neighbourhood Care & Phoneline Coordinator reports to the Senior Manager – Older Adults & Volunteering and works in a team alongside the Neighbourhood Care Coordinator and the Befriending & Volunteering Coordinator. This part-time post plays a vital role in supporting isolated older adults in the Bermondsey and Rotherhithe areas. If you are a good listener, compassionate, flexible and able to take initiative, this is a fantastic opportunity for you. What we do Time & Talents is a lively, busy community centre in the heart of Rotherhithe, London SE16. Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 137 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship, with a wide range of services and activities for older people and other adults, along with children and families’ programmes and a range of volunteering projects.
The role
In this role, your key responsibilities will include:
• Supporting older people aged 55+ in Bermondsey and Rotherhithe: providing strength-based assessments of individual needs and support to help reduce loneliness, improve health and wellbeing and increase older adult’s opportunities to connect to their local community.
• Delivering a shared phoneline and inbox offering signposting support to older adults.
About you
You are passionate about the power of community, and particularly volunteers, to connect and support people, and you like to work in collaboration with others. You are methodical with demonstrable experience in supporting older or vulnerable adults, particularly able to show experience in working with volunteers to meet the needs of the community. You’re flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities.
About us
We are an energetic, experienced, and passionate team of 17, with a strong sense of shared purpose and a lively sense of humour. You’ll have the chance to make a big contribution to a growing, ambitious and innovative organisation which has doubled its reach and impact in recent years. This role is 26 hours per week, with flexibility for regular evening and occasional weekend working. Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.
If you would like an informal chat about the job, please email recruitment @ timeandtalents. org. uk with your phone number and a suitable time for us to call. The closing date is 09:00 Monday 30th September.
To apply
All applications to be submitted online through CharityJob. Send a CV and a cover letter of no more than
two sides of A4, explaining why you want the job and how your experience relates to the job description
and person specification.
IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Please ensure you take the time
to include a well-written cover letter as detailed above. We won’t assess applications without one.
INTERVIEWS: Interviews will take place on Monday 14th October.
The client requests no contact from agencies or media sales.
Background to the role
AUKEL recruited a new Chief Executive in April 2023, and a new chair in February 2024. In March 2024 we published an ambitious five year strategy which sets out how we want to increase the extent we meet the needs of older people in East London. We have a number of organisational transformation objectives which underpin the strategy; these are things we need to do to strengthen our foundations (following a period of rapid growth) and equip us to deliver safe effective services, at scale, across our footprint.
We are looking for someone to join our team to work with the Service Director to lead the transformation of our Hospital and Home services. These:
- Currently are provided at four hospitals broadly covering four boroughs: Homerton (Hackney), Newham (Newham), The Royal London (Tower Hamlets), Whipps Cross (Waltham Forest). And are staffed by 16 AUKEL employees – three co-ordinators, two project officers, 10 support workers, and an administrator.
- Homerton and The Royal London are jointly commissioned until end March 2029. Newham has been extended to the end of June 2026. Whipps Cross is due to be re-procured, with a short extension under consideration, we aim to jointly bid for this with our neighbouring AUKs.
- Assist vulnerable adults in getting home from hospital, carrying out safety checks in the home, give advice on practical and wellbeing matters, and visiting regularly for a period of four to six weeks after discharge
- Are commissioned based on meeting pre-agreed targets for the number of referrals accepted, and are fully embedded into the hospital discharge system.
- Typically include provision of handyperson services, which is operationally delivered separately by three handypeople.
- Include our (paid for) Home and Care service which is delivered separately to our hospital discharge services, and currently supports c. 40 individuals.
This will be a challenging and rewarding role; you’ll need experience of change management and of leading operations. You will be resilient and will have values which align with ours: Kind, Accountable, Collaborative, Flexible and Inclusive. This is a chance to join our team at an exciting time; we’ll expect a great deal of you but in return you’ll be well supported, invested-in and given lots of opportunity to learn and grow as an organisational leader.
We’re particularly hoping to recruit someone from the global majority as our leadership team doesn’t currently adequately represent the communities we serve.
Job description
Job Purpose
The Head of Hospital and Home Services will work with the Director on strategic and operational planning and provide operational leadership for the range of Hospital and Care services delivered by Age UK East London. This role is a fantastic opportunity to be part of significant organisational change, to make an impact at a local level, and ensure that older people’s needs are recognised and met effectively. The purpose of this role is to:
· Take responsibility for the delivery of the Hospital and Home service, ensuring its delivery requirements are met and we are responsive to new opportunities.
· Manage and maintain good relationships with commissioners and professionals in the local health and social care system.
· Lead a programme of structural and cultural change in the Hospital and Home service:
- Review the service staffing and delivery arrangements, assessing which services need allocated staff and which would be better delivered by a central team.
- Introduce processes and embed good practice in case recording, reporting and data collection.
- Motivate and engage a dispersed workforce, developing a supportive and flexible culture with consistent service standards.
- Ensure that older people who are supported by the Hospital and Home team also benefit from the range of AUKEL services and those provided by other local partners.
· Ensure the hospital discharge service, the handyperson service and the home and care (paid for service) work together efficiently and effectively.
· Address performance issues in the Home and Care (paid for service), working with senior colleagues (in communications, finance and HR) to develop a financially sustainable model.
· Work with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development journey.
As the role develops or AUKEL begins delivering new services, the scope of the role may expand. The post holder will need to:
· Use sophisticated interpersonal and influencing skills to build rapport with a wide range of stakeholders including commissioners, partner providers, senior health and social care professionals, operational staff, volunteers and service users / patients, and maintain AUKEL’s profile with these audiences.
· Motivate and inspire a frontline staff team, using excellent communication skills, a strong understanding of key issues affecting older people, and familiarity with the commissioning environment
· Ensure the services are run to the contract KPI’s for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement approach
Summary of Duties - Key Accountabilities & Deliverables
Coordination and Management of service
· Line manage service coordinators, and oversee the good management of all service staff.
· Ensure the service is delivered in line with contractual requirements
· Working with other senior managers, ensuring good joined up internal referral pathways, clear communication and joint-working where possible
· Ensure the team is fully conversant with the organisation’s CRM (currently Charitylog) and that this is used effectively to record and manage casework and evidence of outcomes and impact of the service
· Ensure the team is knowledgeable about the local service offers and are effective in referring and signposting clients to other relevant services
· Complete and maintain relevant risk assessments.
· Ensure there is cover for gaps in service delivery (e.g. due to A/L or sickness).
· Support team members to supervise volunteers effectively
· Support implementation of any organisation-wide operational changes
· Regularly attend meetings with external professionals as necessary in relation to operational management and delivery of services
Quality and Insight
· Produce quarterly KPI monitoring and evaluation reports for each contract as required to include data, case studies and insight on service delivery and opportunities
· Produce quarterly insight to the Board of Trustees at committee level.
· Monitor compliance in record keeping around key areas
· Continuously review and monitor the service with the aim of improving quality, flexibility, responsiveness and effectiveness, and to identify and respond to new opportunities
General
· Lead the development and delivery of current and future commissioned health services in AUKEL.
· Work with senior colleagues to conduct ongoing ‘horizon scanning’ of changes in national and local priorities and approaches to services, to maximise opportunities and identify upcoming challenges for older people
· Work with local partners to share best practice and develop opportunities to work together
· Develop strategic relationships in the local health and social care system, to gain insights and inroads to future opportunities and build service reputation and influence.
· Continuously gain feedback from the team in considering how the service can develop further, for example around reach, client journey and other areas.
· Work with CE and colleagues to develop new service proposals, to develop the scope and impact of the Hospital and Home team
Leadership and management
· Engage, motivate and inspire the team
· Evaluate and manage overall team and individual performance and wellbeing
· Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful
· Ensure communication and training of the team is in line with contractual requirements and AUKEL policies
· Encourage and provide opportunity for sharing of knowledge within the team and between colleagues within AUKEL
· Take a person-centred approach to line management responsibilities
· Proactively identify opportunities for team members to stretch and use skills to develop them whilst benefiting the team / service / AUKEL
Other
· Perform other duties in connection with the general work of AUKEL when required
· To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of AUKS
· To carry out the duties of the post in accordance with AUKS’s policies and procedures including: Equity and Diversity, Health & Safety, Confidentiality, Complaints, Data security, Safeguarding
· Participate in learning and development opportunities and take responsibility for identifying your own learning needs
Person Specification
Essential Desirable
Experience
Essential
· Of operational service management within Health and/or Social Care within the statutory, voluntary or private sector
· Of strategic service leadership and development
· Of leading change
· Of working with data to monitor outputs, outcomes and reach.
· Of carrying out programme evaluation and report writing.
· Of managing people at (at least) coordinator level, and successfully engaging and motivating staff.
Desirable
· Of working in hospital settings
· Of engaging strategically with the local health and care system
Knowledge & Understanding
Essential
· Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
· Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
· Of the current health and care landscape
Desirable
· Expertise in the needs of older people.
· Clinical knowledge
Skills/Attributes
Essential
· Intermediate IT skills
· Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative).
· Commitment to learning and development and reflective practise.
· Resilience
Additional Requirements
· This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
· Flexibility in working hours to meet organisational needs.
Employment Details
Contract type
This contracted post is for 35 hours per week. We welcome application for flexible working including reduced hours and other flexible working arrangements.
Location
We support hybrid working to suit our team. When in the office, the post holder will be mostly based at our office in Plaistow with frequent visits to the 4 hospitals and to our Head office in Bethnal Green.
Salary
Between £41,200 and £46,350 Plus 5% employer pension contribution.
We have recently introduced a salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached.
Holiday entitlement
25 days (pro-rata for contracted hours) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday.
Conditions of employment
The job offer is subject to the receipt of two satisfactory Employment References, an enhanced DBS Check and evidence of relevant Qualification.
How We Value Our People
Learning and development
We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.
Flexible working policy
We welcome flexible working requests from day one and anyone can make as many requests as they wish to.
Family Friendly Policy
We have a competitive Family Friendly Policy which includes maternity, paternity adoption and shared parental leave. We have an enhanced maternity and paternity pay policy based on the length of service.
Sick leave policy
We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.
Death in service insurance
We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.
Employee assistance programme
We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.
Menopause and menstrual policy
The policy supports employees in their ability to adequately self-care during their period and menopause, while not being penalised by having to deplete their sick leave.
Open Door policy
The purpose of policy is to encourage open communication, feedback, and discussion about any matter of importance to an employee.
Wellbeing policy
The policy is aimed to promote mental wellbeing among staff and volunteers and tackle the causes of work-related mental health problems.
Duncan Robertson Award
For the outstanding contribution to the wellbeing of older people.
Cycle to work scheme
The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break
Other benefits
Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good.
Next Steps
How to apply
To apply, please complete the application form on our website.
Recruitment Timetable
Deadline to receive applications: Monday the 07th of October at 9am
1st stage interviews: Thursday the 10th (online)
Final interviews: Week commencing 14th of October 2024 (in person)
Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department with 2-3 potential slots.
The client requests no contact from agencies or media sales.