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Closing in 4 days
Look Ahead Care Support and Housing, Islington (Hybrid)
staff discounts, healthcare
Posted 3 weeks ago
Closing in 2 days
Young Lives vs Cancer, Remote
£31,646 (outside London); £33,318 (London-based) FTE
Posted 3 weeks ago
Closing in 2 days
Greenpeace UK, Islington (Hybrid)
£32,952 - £38,004 per annum
Posted 2 weeks ago
Closing in 2 days
Refuge, Hounslow (On-site)
£28,104 per year
Posted 3 weeks ago
TPP Recruitment, London (Hybrid)
£53200 - £69216 per annum
Posted 2 weeks ago Quick Apply
Citizens Advice Waltham Forest, Walthamstow (Hybrid)
£36,685 per annum
Posted 5 days ago
WaterAid, Canary Wharf (Hybrid)
£27,679 - £29,063 per year with excellent benefits
Posted 3 days ago
Page 27 of 30
London, Greater London (Hybrid) 6.96 miles
£32,360 - £33,330 per year
Full-time
Permanent
Job description

Full time, Permanent

Hybrid - Whitechapel, London (1-2 days per week in office)

Salary: £32,360 - £33,330

Closing on: Sunday 17th of November 2024 at 23:59PM

The role:

We are searching for an inspired, motivated person looking to change the world. Working with the growing community of UK B Corps, the role will provide key assistance to our Community Team. The role will also include campaign administration, data collection & reporting and online community engagement along with ad-hoc administrative tasks.

Tasks and Responsibilities:

Community support

  • Managing the community inbox, alongside fellow Community Assistant

  • Allocating emails to relevant people

  • Replying to frequently asked questions through the community inbox

  • Creating canned responses, categorising emails and highlighting priority questions to Engagement Managers & Coordinators.

  • Reporting monthly on incoming email trends and patterns, and using this data to  inform  improvements to Community Team resources.

  • Updating contact data ad hoc on salesforce.

  • Championing the meeting of Team SLAs by providing insights and reminders to colleagues

Community Team

Assist with a range of Community team administrative tasks including those of Working Groups, B Locals, and our Ambassadors programme

Engagement:

  • Assist with activities which enable Community engagement including:

  • Managing data in salesforce and ensure consistency in existing community databases

  • Assist with invoicing and invoice tracking where appropriate

  • Supporting our B Corp onboarding process 

  • Share B Lab generated content on the B Hive and assisting engagement activities and events such as B Socials & B Corp Month.

  • Content creation and content capture

  • Occasionally writing content and follow up from events and webinars

  • Help to capture content from the community and developing ways to share it (i.e the B Hive)

Skills and Experience

Essential

  • Experience in administration or similar role, covering:

    • Customer service- including customer facing communication both face to face and via email

    • Inbox management

    • Using CRM systems and other data management tools

  • Great attention to detail and accuracy

  • Good problem-solving skills

  • Excellent organisational skills, proactive and use initiative to create improvements

  • Gathering and analysing information and data, producing reports, recommending solutions

Eligible to work in the UK (we will not be able to provide visa sponsorship)

What we give you

  • Purpose driven work enabling B Lab UK’s mission of redefining the role of business as a force for good

  • Hybrid and flexible working, we have a high trust environment and are advocates for right place working

  • Hybrid working (min 1/2 days per week in office)

  • Flexible working hours (based around core working hours)

  • Opportunity to work 4 days a week 

  • 25 days holiday plus bank holidays (pro rata for part-time staff)

  • 1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days

  • Our office is closed between Christmas and New Year, no need to take extra holiday!

  • Private Medical and Dental cover

  • £200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme

  • 2 paid volunteer days per year

  • Enhanced Parental Leave and family friendly policies, including carers leave

  • Learning and Development opportunities

  • Enhanced Pension and Life Assurance

  • Cycle to Work Scheme

  • Income Protection policy

  • Working in a flexible office workspace

Posted by
B Lab UK View profile Organisation type Registered Charity Company size 21 - 50

B Lab is the non-profit network transforming the global economy to benefit all people, communities, and the planet.

Posted on: 30 October 2024
Closing date: 11 November 2024 at 09:00
Tags: Administration,Engagement / Outreach

The client requests no contact from agencies or media sales.