Sales Jobs

JOB DESCRIPTION AND PERSON SPECIFICATION

We are looking to recruit an exceptional Area Manager to provide direction and leadership to support the continued modernization and growth our retail operations. The Area Manager will support a passionate and committed retail team to deliver profit, promote fundraising and support eye health and public awareness. They will ensure that the business is run in a robust, transparent, compliant and efficient way in line with our values – whilst contributing expertise and energy to the wider charity.

 

Responsible to

Director of Retail

 

Direct reports

15 Shop Managers (direct)

 

Working hours and contract

Full time/permanent

 

Salary

£35,000 - £45,000 plus full travel expenses

Location

Central & Greater London

Start date

 

September 2024

 

 

 

Role Responsibilities:

Strategy, planning and growth

· Track progress against plans and budgets, and support shop teams to adapt, phase and prioritise work where appropriate.

· Ensure that broad and long-term thinking is brought to decision making and avoid reactionary behaviour, whilst capitalising on arising opportunities.

· Support the delivery of a five-year Retail Strategy (2024 – 2028), to include:

o The professionalisation of our systems and processes to capitalise on all income opportunities.

o Putting a positive customer experience at the heart of our approach.

o Delivering income upwards of £2.5m per annum with year-on-year growth to £10.6m by 2028/29.

o Deliver Gift Aid targets across all shops.

o Assist the Retail Development Manager in launching new shops.

o Utilise digital and social media to drive footfall and stock donations.

o Support fundraising through the shops, including legacy and IG marketing.

o Tailor each shop in the portfolio to maximise the potential of its unique location and its role in the business – including exploration of clearance, vintage, furniture and books.

o Create a framework of retail standards of excellence and ensure shops are managed and maintained to those standards.

 

 

Sales and Profit

 

• Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the area financial performance
• Foster a creative and entrepreneurial environment where team members seek to maximise income in new and innovative ways both within their shops and through a variety of channels, such as community events
• Drive the team to maximise income from Gift Aid on donated products
• Ensure that all financial procedures are adhered to and executed in a timely fashion by the shop teams

Shop Floor

 

• Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop management and Retail Partnerships team
• Ensure compliance with efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and internal regulations regarding donated stock are adhered to
• Inspire the team to provide a great customer and donor experience, which enables us to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Director of Retail within the agreed timeframes
• Empower the team to work in partnership with the Visual Merchandising Manager to create original, appropriate and commercially successful visual merchandising displays, including shop windows
• Make sure that all procedures for the sale of new and donated corporate products are followed by the volunteer team
• Work with the Director of Retail to ensure our shops are in good condition, maximise their potential and are fit for purpose
• Provide a safe and healthy working environment and ensure that all team members are aware of and operate within our health and safety policies and procedures, including waste management and customer safety

 

Leadership – Volunteers

 

• Support the Volunteer Manager and shop management teams to recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise income and profitability and guarantee the smooth running of the area.
• Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Define and develop our retail volunteer programme to ensure first rate volunteer experience, engagement, and great customer experience.

• Connect the volunteer team with our work and help them to understand the value of their contribution.

 

Leadership - Paid Staff

 

· Support members of the charity retail team to embed a high performing, motivated, collaborative, creative and dynamic culture – and seek opportunities to celebrate success

· Provide line management, leadership and growth opportunities to the Shop Management team.

· Support new starters with comprehensive induction and training.

• Ensure effective training, development and performance management of paid staff

· Support the annual appraisal and probation processes for all reports.

• Work within our policies and procedures when dealing with problems at work

 

 

 

Management - Being part of Vision Foundation

 

• Play active part in the charity, including attending and contributing to all-staff meetings
• Play a key role in enabling the shop to represent the charity and increase the knowledge of the local community about our mission and work
• Be accountable for the integration of each shop into the local community in collaboration with the shop teams
• Empower the team to respond to all appeals and fundraising opportunities.
• Adhere to and enforce our safeguarding policies

Other

• Required to adhere to our vision, mission and values
• Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles

Governance, finance and operations

 

· Understand and mitigate risk in the context of charity retail and multi-site working.

· Ensure timely and accurate performance reporting to Director of Retail.

· Support the Director of Retail in:

o Developing annual budgets, report variance and reforecast as appropriate.

o Developing and maintaining up to date policies and procedures and ensure these are embedded across the shops operation.

· Maintain up to date knowledge of charity law affecting retail and advice on emerging issues.

· Ensure all retail income is raised lawfully, including data protection legislation, Charity Commission guidance and Fundraising Standards/Charity Retail Association codes of practice.

· Ensure compliance with all relevant legislation including Trading standards, Health & Safety, fire and building regulations for the retail premises, ensuring annual inspections and training of all staff and volunteers.

 

 

Impact

 

· Explore opportunities to deliver the wider impact of the charity through the “shop front” of our retail portfolio, including employment, volunteer and training placements for blind and partially sighted people.

· Support eye health messaging through the shops.

· Support public awareness and understanding about visual impairment and visually impaired people.

· Share with customers the impact of the funds raised through shopping with us through in store communications, staff training and social media.

 

Personal attributes

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

• Comfortable working in a small team both strategically and operationally

• Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

• Able to provide positive, dynamic, tenacious and flexible leadership at all times.

• Results-driven, able to measure and quantify own outcomes.

• Adaptable to changing landscape and evolving organisation.

• Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

• Excellent verbal and written communication skills

• Highly organised with ability to plan effectively and allocate resources appropriately.

• Committed to equal opportunities and inclusion

• An understanding of and commitment to blind and vision impaired people.

 

 

Person specification:

Skills, knowledge & experience

Essential 

 

· Experience in retail management delivering significant sales and profit growth across multiple sites, ideally in a charity retail context

· Experience of developing and managing budgets

· Experience of EPOS systems and Gift Aid

· Experience of setting and managing income and expenditure budgets

· Experience of leading and line managing others to develop and grow, building and maintaining a high performing team culture

Personal attributes

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

• Comfortable working in a small team both strategically and operationally

• Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

• Able to provide positive, dynamic, tenacious and flexible leadership at all times.

• Results-driven, able to measure and quantify own outcomes.

• Adaptable to changing landscape and evolving organisation.

• Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

• Excellent verbal and written communication skills

• Highly organised with ability to plan effectively and allocate resources appropriately.

• Committed to equal opportunities and inclusion

• An understanding of and commitment to blind and vision impaired people.

Other benefits

We value our staff and volunteers and want to make sure that they are supported in their work. We also offer:

· A great team and a supportive culture

· Employer pension contributions matching up to 10%, and death in service cover

· Generous parental leave

· Study leave and financial support for training & development

· A cycle to work scheme, eye test vouchers, a staff loan scheme, and access to an Employee Assistance Program

· An active Social Committee and staff events

 

 

PURPOSE OF THE POST/RESPONSIBILITIES

Caudwell Children is a national charity which works to change the lives of disabled and autistic children; change society’s understanding and acceptance of disability; and change public perceptions of the important role that charity plays in society.

Based from the award-winning Caudwell International Children’s Centre in Staffordshire, we seek an experienced relationship manager with the ability to identify opportunities and develop relationships to raise funds which support the charity’s expanding service delivery.

Responsible for the ownership and development of sponsorship and associated donor relationships, this role will play a pivotal part in helping to grow the charity’s fundraising income and helping to change the lives of autistic and disabled children across the UK and beyond.

The successful candidate will join a growing team of enthusiastic fundraising professionals aimed at improving the donor experience and growing the charity’s fundraising income.

The role will be part of the Community Fundraising strand and will be responsible for sponsorship income lines including, but not limited to:

• Event Sponsorship
• Service Sponsorship
• Facilities Sponsorship
• Activity Sponsorship

Through the identification of individuals, businesses and brands which align to the charity’s activities the successful candidate will be required to develop the sponsorship offer, cultivate and secure partnerships, then manage the delivery/reporting of agreed deliverables. 

Success will be supported and monitored by the Director of Corporate Fundraising against KPI’s including lead generation, conversion rates and income growth.

Relationship development will be documented and reported using the charity’s dedicated CRM system (currently Raiser’s Edge).

PERSON SPECIFICATION

1. Demonstrable experience in fundraising/sales/relationship management
2. Demonstrable understanding of sponsorship as vehicle for brand marketing 
3. Enthusiastic advocate of relationship management and conversion
4. Experience in contributing to a successful sales/fundraising team
5. Experience and skill in new business development
6. Willingness and ability to undertake basic administrative activities themselves (not expecting of others what you would not do yourself).
7. Computer literate, with strong competence in using the mainstream computing packages and products
8. Driven, proactive and productive self-starter – able to work efficiently and achieve a lot under their own steam – but not afraid to ask questions when needed
9. An enthusiastic, driven and sensitive team member - able to support their peers and encourage others for the benefit of the team
10. Well organised – able to prioritise and manage own workload
11. Confident, professional and friendly communicator with a hands on approach
12. Confident to ensure all work complies with Equal Opportunities, Health & Safety, Data Protection and other policies of Caudwell Children

This Job Description outlines the general ways in which it is expected you will meet the overall requirements of this post.

DISCLOSURE & BARRING SERVICE CHECKS

 

The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process.  All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974).  This role is eligible for a Standard DBS check.

Click "apply" or visit our website for further invormation.

Thank you for your interest in Caudwell Children.

PURPOSE OF THE POST/RESPONSIBILITIES

Caudwell Children is a national charity which works to change the lives of disabled and autistic children; change society’s understanding and acceptance of disability; and change public perceptions of the important role that charity plays in society.

Based from the award-winning Caudwell International Children’s Centre in Staffordshire, we seek an experienced relationship manager with the ability to identify opportunities and develop relationships to raise funds which support the charity’s expanding service delivery.

Responsible for the ownership and development of corporate supporter relationships, this role will play a pivotal part in helping to grow the charity’s fundraising income and helping to change the lives of autistic and disabled children across the UK and beyond.

The successful candidate will join a growing team of enthusiastic fundraising professionals aimed at improving the donor experience and growing the charity’s corporate fundraising partnerships income.

The role will be part of the Corporate Fundraising strand which will be responsible for income lines including, but not limited to:

• Charity of the Year
• Cause-related Marketing
• Licensing
• Strategic Partnerships

Success will be supported and monitored by the Director of Corporate Fundraising against KPI’s including lead generation, conversion rates and income growth.

Relationship development will be documented and reported using the charity’s dedicated CRM system (currently Raiser’s Edge).

PERSON SPECIFICATION

1. Demonstrable experience in fundraising/sales/relationship management
2. Demonstrable understanding of the charity sector and professional fundraising 
3. Enthusiastic advocate of relationship management and conversion
4. Experience in contributing to a successful sales/fundraising team
5. Experience and skill in new business development
6. Willingness and ability to undertake basic administrative activities themselves (not expecting of others what you would not do yourself).
7. Computer literate, with strong competence in using the mainstream computing packages and products
8. Driven, proactive and productive self-starter – able to work efficiently and achieve a lot under their own steam – but not afraid to ask questions when needed
9. An enthusiastic, driven and sensitive team member - able to support their peers and encourage others for the benefit of the team
10. Well organised – able to prioritise and manage own workload
11. Confident, professional and friendly communicator with a hands on approach
12. Confident to ensure all work complies with Equal Opportunities, Health & Safety, Data Protection and other policies of Caudwell Children

This Job Description outlines the general ways in which it is expected you will meet the overall requirements of this post.

DISCLOSURE & BARRING SERVICE CHECKS

The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process.  All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974).  This role is eligible for a Standard DBS check.   

Click on "apply" or visit our website for further information.

Thank you for your interest in Caudwell Children.

PURPOSE OF THE POST/RESPONSIBILITIES

Caudwell Children is a national charity which works to change the lives of disabled and autistic children; change society’s understanding and acceptance of disability; and change public perceptions of the important role that charity plays in society.

Based from the award-winning Caudwell International Children’s Centre in Staffordshire, we seek an experienced relationship manager with the ability to identify opportunities and develop relationships to raise funds which support the charity’s expanding service delivery.

Responsible for the ownership and development of supporter relationships, this role will play a pivotal part in helping to grow the charity’s fundraising income and helping to change the lives of autistic and disabled children across the UK and beyond.

The successful candidate will join a growing team of enthusiastic fundraising professionals aimed at improving the donor experience and growing the charity’s repeat and sustainable income.

The role will be part of the Individual Giving fundraising strand which will be responsible for income lines including, but not limited to:

• Major Gifts
• Regular Gifts
• Wills & Legacy
• Raffles & Lottery

Success will be supported and monitored by the Director of Public Fundraising against KPI’s including lead generation, conversion rates and income growth.

Relationship development will be documented and reported using the charity’s dedicated CRM system (currently Raiser’s Edge).

PERSON SPECIFICATION

1. Demonstrable experience in fundraising/sales/relationship management
2. Demonstrable understanding of the charity sector and professional fundraising 
3. Enthusiastic advocate of relationship management and conversion
4. Experience in contributing to a successful sales/fundraising team
5. Experience and skill in new business development
6. Willingness and ability to undertake basic administrative activities themselves (not expecting of others what you would not do yourself).
7. Computer literate, with strong competence in using the mainstream computing packages and products
8. Driven, proactive and productive self-starter – able to work efficiently and achieve a lot under their own steam – but not afraid to ask questions when needed
9. An enthusiastic, driven and sensitive team member - able to support their peers and encourage others for the benefit of the team
10. Well organised – able to prioritise and manage own workload
11. Confident, professional and friendly communicator with a hands on approach
12. Confident to ensure all work complies with Equal Opportunities, Health & Safety, Data Protection and other policies of Caudwell Children
13. Able to travel to meet the needs of the role.

This Job Description is not exhaustive.  It outlines the general ways in which it is expected you will meet the overall requirements of this post.

DISCLOSURE & BARRING SERVICE CHECKS

The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process.  All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974).  This role is eligible for a Standard DBS check.

Click "apply" or visit our website for further information.

Thank you for your interest in Caudwell Children.

A fantastic opportunity to join our team as an Area Manager has arisen. We are looking for a commercially minded Area Manager that is passionate about maximising sales and profits across our charity shops and ensuring that the customers have a terrific experience!

You will provide support to the shops based in Hythe, Folkestone and Dover.  This is an exciting time to be part of our senior leadership team.  If you are an experienced Area Manager within the charity or retail sector, this could be the ideal role for you!

Retail Area Manager - The Role:

• Management of the Shop Managers in order to maximise the area team's sales and profitability and achieving income targets
• Controlling expenditure and delivering net contribution
• Analyse all reports and commercial information available to help improve the performance of stores.
• Identify current retail trends, monitor competitor activity, reporting and responding where appropriate
• Monitoring and maintaining POS systems to ensure they are working efficiently
• Managing SKM’s inventory by monitoring stock levels and ordering new merchandise based on customer demand
• Liaising with vendors to arrange deliveries and shipments of merchandise
• Collection of donations from across the Area
• Work with the CEO on prospective site acquisition for future expansion in the South Kent area
• Support the business strategy and implement new plans / ideas to achieve business targets
• Working with Shop Managers has final responsibility for store layout, product placement, visual merchandising and store standards guidelines.
• Shares responsibility with Shop Manager on retail pricing strategy (store manager operational delivery) 
• Responsibility with CEO and working with Shop Managers on all promotional activities including retail calendar and with store managers on windows.

 Retail Area Manager - The Person:

• Outstanding track record in achieving sales and profit targets within retail or charity management
• Passionate about charity retailing
• Passionate about delivering results through the effective management of people
• Demonstrable experience in analysing financial data to make informed commercial decisions
• Experience of distance managing a diverse team of people
• Excellence in forming working partnerships with other organisations
• Full Driving Licence

If you have experience within retail as an Area Manager, District Manager or Multi Site Manager within the charity sector and are interested in working for a great charity who have fantastic training and progression platform in place, please do not hesitate to apply today with your CV and letter of application.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work. 

Hours:        40 hours per week, five days over a flexible seven-day rota

Location:    Ground Floor Shop Premises, 22/24 Parkway Camden Town, London NW1 7AA

About the role

As Assistant Shop Manager, you will play a key role in managing everyday operations to deliver an outstanding customer experience. You will be involved in volunteer recruitment and management as well as processing donations, engaging with the community, and delivering the highest standard of customer service through your team. You will work towards ambitious targets, including leading on creative initiatives to drive sales and community engagement maximising the impact on our mission to end homelessness.

This is a fantastic opportunity to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.

This is a permanent role. You will be primarily based in one shop within London Zones 1-2; location will be agreed at the time of a job offer. You may also be required to travel to other shops within London on a short-term basis.

About you

To be successful in this role you will have retail experience at a supervisory level alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be keen to build your people management skills including working with Crisis members. You will be committed to Crisis’s values and mission to end homelessness.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

You may have experience in: assistant shop manager, assistant store manager, shop supervisor, store supervisor, charity shop manager, retail manager, charity retail

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave, incrementally increasing to 31 days after 4 years. 
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Thursday 4 July 2024 (at 23:59) 

Interviews will be held Monday 15 July 2024 location TBC

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Area Support Shop Manager (Surrey/Sussex)

Location: Dorking, Horsham, Crawley, Farnham

Hours: 37.5 hours per week

Salary: £27,671 per annum

Job Type: Open ended

Closing Date:

19 July 2024

About our Oxfam Shops

Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.

Join Our Vibrant Retail Team and Make a Difference

At Oxfam, our shops have been at the heart of our charity since 1948, contributing significantly to our mission. Our shops play a crucial role in raising funds and increasing public awareness of our impactful work, guided by values of empowerment, accountability, and inclusiveness.

Team Purpose:

Join our dynamic team with the purpose of maximising income through retail sales, adhering to the retail strategy and embracing growth opportunities. As a member of this team, you'll contribute to the heart of the charity and community, guided by values of empowerment, accountability, and inclusiveness. Your role is to be commercially aware, creative, and innovative to make a significant
impact.

Job Purpose:

As a key member of the area team, your role is to coordinate and provide operational support to our shops within a defined geographical area. Covering short-term shop manager absences, you'll ensure uninterrupted trading and maximise income generation. No two days are the same - expect variety and collaboration with diverse communities. This role is a fantastic stretch opportunity for those with
shop manager experience, serving as a potential stepping stone toward an area manager role.

The role will support shop cover in our Oxfam shop network across Surrey and Sussex. This includes Oxfam Shops in the following geographical area: Dorking, Oxted, Horsham, Storrington, Crawley, Haywards Heath, Heathfield, Farnham. Whilst travel expenses will be covered, candidates will need to be both willing and able to commit to extensive travel across this defined geographic region.

Key Responsibilities:

• Create and maintain inclusive, respectful, and safe environments in the shops.
• Collaborate with Area Manager and shop managers to allocate shop cover effectively.
• Build trusting relationships in each shop to maintain engaged and motivated teams.
• Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.
• Deliver continuous improvement support against specific KPIs.
• Develop and deliver a framework for feedback and handovers.
• Actively contribute to the local community and wider Retail network.

Qualifications:

• Previous retail or operational management experience
• Agile and adaptable working style
• Excellent communication and relationship-building skills

Join us in making a positive impact on communities and showcasing our values in action

Our Values and Commitment to Safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

How to apply

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.

For full information surrounding DBS and the vacancy, please view the full job description.

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.

Fixed term to 31st May 2025 (Maternity cover)

24 hours per week (to include Sundays)

£23,436.25 FTE - £15,201.89 pro rata

Location - Northenden shop, 356 Paletine Road, Northenden, Gt. Manchester M22 4HD.

We offer many enhanced benefits including; 28 days holiday a year and stakeholder pension scheme with matching contributions up to 8%. Full details about our benefits can be found on our website.

We are looking for an Assistant Shop Manager to work alongside the Shop Manager in our Northenden shop. Are you self motivated with strong interpersonal skills and thrive on challenges and opportunities that come with assisting in the running of a shop? Can you assist the Shop Manager in driving sales and profits and able to work closely with staff and Volunteers to ensure we deliver the best level of customer service.

We are looking for someone who loves working with people and has the ability to lead in the absence of the Shop Manager, inspire and empower people around them. We are looking for someone who is friendly and positive in their approach and can instil an energy to those around them. Have you got a creative ability that you can bring to the role?

You will make a real difference to young people in England by helping to raise vital funds needed to support our frontline work.

It is important that you have retail and managerial experience, and good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop. Experience with online sales would be an advantage.

If you have what it takes to work hard but have some fun along the way, and support your Shop Manager to be the best, then this is the place for you!

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

We look forward to receiving your application.

The Children's Society is committed to Safer Recruitment and as such a range of pre-employment checks will be conducted in line with recommendations made by the Bichard Enquiry, and current best practice. To include a basic DBS check, these will be required before employment can commence.

The closing date for this vacancy is at midnight on Friday 5th July 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Friday 21st June 2024.

Interview date to be confirmed.

IN2

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds we raise in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.

You're an experienced people manager; you are creative and resourceful and can use this to generate customer, donor and colleague loyalty. You'll need to be well organised with great communication skills to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Area Support Shop Manager (Surrey/Hampshire)

Location: Winchester, Cranleigh, Guildford, Farnham

Hours: 37.5 hours per week

Salary: £27,671 per annum

Job Type: Open ended

Closing Date: 19 July 2024

About our Oxfam Shops

Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.

Join Our Vibrant Retail Team and Make a Difference!

At Oxfam, our shops have been at the heart of our charity since 1948, contributing significantly to our mission. Our shops play a crucial role in raising funds and increasing public awareness of our impactful work, guided by values of empowerment, accountability, and inclusiveness.

Team Purpose:

Join our dynamic team with the purpose of maximising income through retail sales, adhering to the retail strategy and embracing growth opportunities. As a member of this team, you'll contribute to the heart of the charity and community, guided by values of empowerment, accountability, and inclusiveness. Your role is to be commercially aware, creative, and innovative to make a significant
impact.

Job Purpose:

As a key member of the area team, your role is to coordinate and provide operational support to our shops within a defined geographical area. Covering short-term shop manager absences, you'll ensure uninterrupted trading and maximise income generation. No two days are the same - expect variety and collaboration with diverse communities. This role is a fantastic stretch opportunity for those with
shop manager experience, serving as a potential stepping stone toward an area manager role.

The role will support shop cover in our Oxfam shop network across Surrey and Hampshire. This includes Oxfam Shops in the following geographical area: Winchester, Petersfield, Cranleigh, Godalming, Guildford, Farnham. Whilst travel expenses will be covered, candidates will need to be both willing and able to commit to extensive travel across this defined geographic region.

Key Responsibilities:

• Create and maintain inclusive, respectful, and safe environments in the shops.
• Collaborate with Area Manager and shop managers to allocate shop cover effectively.
• Build trusting relationships in each shop to maintain engaged and motivated teams.
• Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.
• Deliver continuous improvement support against specific KPIs.
• Develop and deliver a framework for feedback and handovers.
• Actively contribute to the local community and wider Retail network.

Qualifications:

• Previous retail or operational management experience
• Agile and adaptable working style
• Excellent communication and relationship-building skills

Join us in making a positive impact on communities and showcasing our values in action

Our Values and Commitment to Safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

How to apply

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.

For full information surrounding DBS and the vacancy, please view the full job description.

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location: Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

 

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

 

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

 

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

 

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

 

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds raised in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.

As a Store Associate you will support the manager with all aspects of running a busy store, it's the best of both worlds as you will have responsibilities but also the chance to develop and learn with an experienced store manager by your side. You'll need to be well organised with great communication skills and ready to learn how to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible.

Fixed Term 6 month Contract with a view to going Permanent

Part time 21 hours per week [over 7 days to include Sundays]

£23,436.25 FTE - £13,301.66 pro rata

Location - Great Baddow Shop

We offer many enhanced benefits including; 28 days holiday a year - plus Bank Holidays and stakeholder pension scheme with matching contributions up to 8%. Full details about our benefits can be found on our website.

We are looking for an Assistant Shop Manager to work alongside the Shop Manager in our Great Baddow shop. Are you self motivated with strong interpersonal skills and thrive on challenges and opportunities that come with assisting in the running of a shop? Can you assist the Shop Manager in driving sales and profits and able to work closely with staff and Volunteers to ensure we deliver the best level of customer service.

We are looking for someone who loves working with people and has the ability to lead in the absence of the Shop Manager, inspire and empower people around them. We are looking for someone who is friendly and positive in their approach and can instil an energy to those around them. Have you got a creative ability that you can bring to the role?

You will make a real difference to young people in England by helping to raise vital funds needed to support our frontline work.

It is important that you have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.

If you have what it takes to work hard but have some fun along the way, and support your Shop Manager to be the best, then this is the place for you!

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

We look forward to receiving your application.

The Children's Society is committed to Safer Recruitment and as such a range of pre-employment checks will be conducted in line with recommendations made by the Bichard Enquiry, and current best practice. To include a basic DBS check, these will be required before employment can commence.

This vacancy closes at midnight on Friday 5th July 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Friday 21st June.

Interview date to be confirmed.

IN2

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds we raise in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.

You're an experienced people manager; you are creative and resourceful and can use this to generate customer, donor and colleague loyalty. You'll need to be well organised with great communication skills to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.