Safeguarding Lead Trustee Jobs

Do you want to help build a world where everyone feels part of a community?

Do you have passion and creativity for social media and communications as tools to bring people together?

Do you believe in the power of communication in building inclusive communities?

If you answered yes to all of the above, this could be the role for you!

We’re looking for a Marketing & Communications Administrator to strengthen T&T’s existing links into Bermondsey and Rotherhithe: taking ownership of social media and promotion, enhancing our reach into minoritised communities, building our communications platforms and driving engagement, celebrating existing projects and activities, highlighting news and supporting new projects to thrive.

What we do

Time & Talents is a lively, busy community centre in the heart of Rotherhithe, SE16. Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 138 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship, with a wide range of services and activities for older people and other adults, along with volunteering and other accessible activities for all members of the community.

T&T carries out a wide range of activities and events, but we need support and growing our voice. We have made some big changes in our ways of working since Covid, shifting and responding to community need and sector landscape. We intend to keep working flexibly to deliver the most impactful work possible and build our reach across social media, digital newsletters, website updates, while maintaining traditional communication like community noticeboards. You’ll play a key role in ensuring that local people know about what we do, connect with our services and activities, and join us in celebrating our successes.

The role

In this role, you’ll be responsible for:

· Maintaining social media accounts, website, regular newsletters and promotional materials in close collaboration with programme teams

· Collaborating with management team to create effective, engaging reports to a range of funders and other stakeholders

· Leading on community fundraising initiatives with management team support

· Maintaining a unified tone and thematic approach across all media and marketing platforms

About you

You have a track record of developing and delivering excellent marketing / communication programmes in the third sector. You’re a seasoned content creator with experience of a range of online platforms and tools. You have an outward-looking approach and are passionate about building community buy-in. You’re flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities. You might have experience of crowdsourcing or other types of income generation. You are passionate about the power of community to connect and support people.

About us

We are an energetic, experienced, and passionate team of 15 mostly part-time workers with a strong sense of shared purpose and a lively sense of community. You’ll have the chance to make a big contribution to a strong and innovative organisation which has solidified its reach and impact in recent years.

This role is 2.5 days per week, with flexibility for occasional evening and weekend working. Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.

If you would like an informal chat about the job, please email recruitment @ time and talents .org. uk with your phone number and a suitable time for us to call.

The closing date is 09:00 Wednesday 23 October 2024

This post is an opportunity to join a dynamic, succesful charity providing a respected psychodynamic training for counsellors and psychotherapists, as well as a counselling service in Frome and beyond.

You will be a qualified psychodynamic counsellor or psychotherapist, with training or teaching experience. You will support the Head of Training and the teaching staff in the delivery of a high-quality, psychodynamic training service.

Our vision is to build a more sustainable peace in some of the world’s most polarised societies. We do this by equipping a global network of faith-formed leaders with the habits and skills they need to act across deep divides and transform unhealthy conflict. With more than 20 years of experience in the field, we specialise in creating spaces for faithformed leaders to encounter each other authentically, re-humanising those they no longer see or hear, and working towards a more peaceful future where both sides flourish – one in which their differences still matter. We work in partnership with organisations that have the capacity to enable long-term, transformational change by supporting tomorrow’s leaders to lead through change, chaos and conflict.

Our partners include universities, seminaries, houses of worship, faith based and nongovernmental organisations, located in a range of the world’s most divided contexts. RCF is receiving unprecedented demand for our work and we are moving from a period of start-up to growth where there are exciting opportunities for the Foundation, our partners, and our team members. We are a close-knit team who support one another and are passionate about our mission. We look forward to welcoming new team members.

As RCF enters this exciting stage, there is huge demand for our support in a wide range of global contexts, and our key challenge is to ensure we have robust institutional capacity - systems and procedures - to attract and effectively administer growing levels of investment.

 As RCF attracts multi-year funding from a wider range of partners – including large grant providers and high-net-worth individuals - we need greater financial management capacity to ensure we are managing our resources responsibly and effectively. There will therefore be a strong focus on managing RCF’s finances – and strong experience in this area will be essential. There is also a focus on wider aspects of our operations and human resourcing. 

The jobholder will work closely with the Co-Director (Strategy and Organisational Development) receiving support and encouragement where required and always with the opportunity for personal growth and growing responsibility.

Sussex Emmaus is a 57 bed supported accommodation project. We offer low to medium support for those who have experienced or may be at risk of experiencing homelessness. Emmaus supports people to work their way out of homelessness, providing a home for as long as someone needs it. Emmaus works with people who may have faced multiple disadvantages. This can include but is not exclusive to: homelessness; mental health issues; contact with the criminal justice system; historical substance and/or alcohol misuse; and domestic abuse.

Emmaus is a homelessness charity with a difference, we offer a home, work and a sense of belonging. For many people who have experienced homelessness, losing their self-esteem can be the most damaging part of their experience. Emmaus provides the opportunity to work; it can be valuable in rebuilding companion’s self-esteem and self-worth. 

Job Summary:
To provide support to Companions using a person-centred approach, both emotionally and practically, so they can live and work in the Emmaus Community. The role will involve using a Strength Based Practice model to encourage Companions to become resilient and fulfilled. Assist Companions to become independent and maximise their skills, where necessary accessing outside support and services. Where appropriate, in accordance with Companion requests, provide a move-on pathway that enables them to be ready to live independently. 
Develop and maintain positive partnerships with other agencies locally to enhance the support available to Companions. Act as an advocate and accompany Companions to formal meetings and appointments.
As part of a team, support the Community Manager in the referral and admissions procedures including conducting risk and needs assessments. To ensure that all Companion records and information is maintained in compliance with policies, procedures and the data protection act. Ensure that all Companion Risk and Needs Assessments are thoroughly and accurately completed to ensure their safety and the safety of others, where necessary liaising with external services and agencies delivering support. 
Promote and embed a proactive approach to equality and diversity, by example and approach, with a commitment to treat all staff, volunteers, visitors and Companions equally and with respect.
To be part of the on-call rota providing out of hours provision to the service, where necessary attending on site to resolve critical accidents or incidents. 

We are delighted to be recruiting for a visionary, mission-driven leader to join Mary’s Meals UK, as Executive Director. Reporting to our Board of Trustees and Chief Growth Officer – MMI, you will provide inspirational strategic and operational leadership to Mary’s Meals UK (MMUK), to drive and lead ongoing growth and innovation, as we strive to grow our movement and raise awareness and funds, on a national scale. With an entrepreneurial approach to growth, you will be bold and brave, seeking new opportunities and partnerships to foster growth, whilst nurturing our existing, deeply committed supporters.

As Executive Director, you will demonstrate strong leadership and bring proven experience of engaging and leading a leadership team through periods of growth and change, fostering a culture of collaboration and innovation. Strategy development, implementation and execution will be key to success, and you will demonstrate service, simplicity and stewardship to support agile growth across a variety of sectors and regions.

MMUK is the largest and longest established National Affiliate in the Mary’s Meals network, currently raising c.£20M to support global school feeding programmes, reaching children living some of the world’s poorest countries. The promise of a meal attracts these hungry children into the classroom, giving them the energy to learn and hope for a better future.

Key responsibilities:

· Collaborate with the MMUK Board of Trustees and MMI to lead the design and execution of an ambitious growth strategy, to ensure the organisation can achieve its mission and stays true to our values.

· In collaboration with our Director of Supporter Engagement & Income, develop and deliver an ambitious fundraising strategy for MMUK, focused on growing our supporter base, developing new partnerships and nurturing existing partnerships with various networks and other grassroots communities.

· Work with our Director of Communications to develop and implement an ambitious media and communications strategy to drive growth.

· Manage, monitor and report on the progress against organisational goals and objectives, in collaboration with our Director of Finance & Operations.

· Serve as the primary liaison to our Board of Trustees: manage, inspire and cultivate the board relationships.

Mission-driven, with extensive experience of leading a high performing non-profit or profit-making entity, on a similar scale. You will have experience across a broad range of strategic and operational functions and will combine your proven ability to drive growth, develop and nurture productive relationships and inspire our movement. Strategic in outlook, you will role model our dearly held values, inspiring and engaging everyone involved in our movement and representing MMUK to key supporters, donors and stakeholders.

You will also need:

· Significant experience of providing inspirational leadership to a senior management team and a wider organisation, with the ability to develop and live organisational culture.

· Strong experience of developing and executing strategies to drive revenue generation or fundraising.

· Experience of representing an organisation to key supporters, donors and stakeholders.

· Deep commitment to Mary’s Meals’ vision and mission and reaching the next child waiting.

· Familiarity with Churches and Christian networks would be advantageous but certainly not essential, as would the ability to represent MMUK in faith-based networks with confidence and credibility.

We are a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. As an organisation, named after Mary the mother of Jesus and shaped by Christian values, we feel that the way we do things is as important as the result and we welcome all who wish to play their part in our important work. We continue to change the lives of over 2.4 million children who today will receive Mary’s Meals.

We are a values-driven organisation, we believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding.

We have a remote-first approach to work and are happy for you to work remotely and flexibly, in a way that best supports your work-life balance. We have an office in Glasgow and London for those who would like to work from here occasionally or on a regular basis. Some travel across the UK and to countries where Mary’s Meals operates will be required.

If you are inspired to join our movement and our vision, mission and values resonate with you, we would love to hear from you. Please click Apply and include your CV and a succinct covering letter, of no more than two A4 pages, telling us why you want to join Mary’s Meals UK and why your skills and experience would make you a great Executive Director.

Closing date for applications is Sunday 2nd March. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Applicants must reside and hold full right to work in the UK.

Location: London or Manchester with some remote working flexibility

Contract type: Permanent, full-time at 37.5 hours per week (would consider a fixed-term secondment)

Start date: Required as soon as possible 

About Unlocked

Unlocked Graduates exists to break cycles of reoffending. Currently prison isn’t a place which successfully does this – the average prisoner has 16 previous convictions and 55% of those released from short term sentences reoffend within one year. The work we do is both extremely challenging and massively urgent. We aspire to have deep impact on the landings of individual prisons, but also breadth of impact through the whole sector, and society at large.

Since 2017, we have sought to lead this change by recruiting, training and challenging the best graduates in the country to become prison officers. Our two-year programme has put the role on the map as a career where the best people can develop extraordinary leadership skills whilst making a real difference. We are established as a Times Top 100 Graduate Employer, and recognised in the UK and internationally for the impact our participants have on the landings.

We know that we will never achieve change on our own. Real, long-term change depends on our ambassadors – those who have completed the programme and are driving impact across the criminal justice system. To be an Unlocked ambassador is to be part of a movement for change: Whether they stay on the front line, shape national policy, or lead work in the wider sector, they draw on their shared experience to push for meaningful reform. By supercharging their collective expertise, we are building the momentum needed to transform prisons and break cycles of reoffending.

Our mission

The mission of Unlocked Graduates is to break cycles of re-offending by developing outstanding individuals to lead rehabilitation in prisons and throughout society.

About the role

Our ambassadors are connected by a powerful shared experience, deeply held values, and a collective commitment to furthering our mission. The Ambassador Network Manager role is integral to harnessing this potential, ensuring our growing community remains engaged, connected, and empowered to make an impact.

We have strong engagement across the ambassador network and work closely with this community involving them in our programme, and supporting them to tackle cycles of reoffending in whatever path they choose. We have made a significant strategic commitment to investing in a purposeful, high-impact ambassador network; one that fosters connections, empowers ambassadors to thrive in their careers, and drives collaboration across the sector.

As our network grows, this role needs to go beyond one-to-one relationship management, applying community organising and self-sustaining network-building principles to ensure ambassadors can support and mobilise each other. Our strategy is evolving at pace, so we’re looking for someone who can test and trial new approaches to engagement, bringing fresh ideas and adapting quickly.

We are looking for someone with proven experience in relationship building and community management, with a drive and enthusiasm for growing our network to have impact.

For more information about the role, please see the job description below.

For further details and to apply, please click the apply button to be re-directed to our jobs portal.

Closing date for applications: 26th February 2025.

Battersea's Global Programmes Department are looking for passionate individuals to join the team as Grants and Programmes Associates.

The Grants and Programmes Associates will support the delivery of a portfolio of work within the Grants and Programmes function at Battersea. Each Associate will be assigned to a specific portfolio, either Greece, South Africa, Sri Lanka or Special Programmes. The Associate will work closely with and report to a Grants & Programmes Manager who leads the portfolio. This is an exciting time for Battersea as we expand our work to impact more dogs and cats. 

Over the coming five years, it is planned that the size and complexity of grant making will grow, including the establishment of several multi-year programmes in the UK and abroad. 

This is a grants management role within the Grants and Programmes team in the Global Programmes Directorate, requiring excellent experience of relationship, grant and project management. The successful postholder should be comfortable working as a team, with considerable scope, and complexity and nurturing relationships with colleagues across the organisation as an integral element of the role. The Associate would support a portfolio led by a Manager who would also be their line manager.

Find out more about what our Grants work through the link in the recruitment pack!

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 26th February 2025
Interview date(s): 4th - 6th March 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Our Mission

We're Tutors United. We're on a mission to end the attainment and employability gap through the power of community-based tutoring. We support young people to thrive at two key transition points – from primary to secondary school, and from university to employment.

What We Do 

Working with housing associations and other local partners, we run free tutoring programmes for primary school children and their families, providing access to vital educational support to those who need it most. We're proud to serve diverse, low-income, refugee, migrant, and multilingual communities across London, the Midlands, and the North West. We hire, train, and pay inspiring university students – most of whom also come from low-income households – as tutors, providing them with meaningful, paid work experience and support to boost their careers.

Each year, our work gives hundreds of young people, parents and carers the knowledge, skills and confidence they need to maximise education and employment opportunities. We have a brilliant Programme Officer position available for an ambitious, dedicated, and proactive person to join our team!

Job Purpose

This is an exciting time to join our small and impactful team, as we embark on a new four-year strategy, with goals to broaden and deepen our reach and impact, diversify our funding and delivery partnerships, and boost our programmes to support year 6 to 7 transition and tutor career development opportunities.

A major strategic priority is to grow geographically in Liverpool - which this role will play a pivotal role in achieving. Following the successful launch in January of our first ever face-to-face programme outside of London, in the Speke area of Liverpool, we hope to continue reaching more areas in Liverpool where there is great need and fostering new partnerships. We expanded beyond London during the pandemic with online tuition and have since grown across the Midlands and the North. This is our second dedicated role outside London, and the first in Liverpool. Working closely with our Manchester-based Head of Regions, you will help deliver contracts, build strong local relationships, and expand our reach in high-need areas.

The Programme Officer will be responsible for the management and overall delivery of their designated programmes. Over the next four years, we aim to scale our tutoring hubs to reach over 1,000 pupils per year in core cities and areas across England. This role will involve managing relationships with tutors, parents and clients, while collecting robust qualitative and quantitative data to measure the impact and build the success of our work. This is a critical role, leading on the delivery and evaluation of multiple programmes, managing key stakeholder relationships, and contributing to the development of our tutoring programmes in our newer delivery regions.

The Programme Officer will ensure high levels of quality assurance, particularly among tutors working in their hubs, so we achieve our intended outcomes. This is a multifaceted role, working across all parts of the organisation to ensure we deliver the best possible results for our pupils. You will have the chance to be creative in shaping and adapting our programmes to meet the specific needs of families in Liverpool City Region.

We are looking for someone who is enthusiastic about education, has strong stakeholder management skills and is familiar with the Liverpool area in particular but broader knowledge of North-West region is also beneficial. You should be able to adapt your communication style to effectively engage with clients, parents, tutors, pupils and funders alike, and have strong written and verbal presentation skills. You will bring brilliant project management skills and be comfortable working with data and using it to make informed decisions.

Location of candidate

Must be based in Liverpool. 

Job Details

Please see attached job specification for full job details. 

Based in London Borough of Enfield, Every Parent & Child’s Starfish Project enables children to develop communication, social and educational skills in order to participate fully in their education and reach their full potential. Children at risk of social exclusion will have access to an enriching programme of support which will enable them to develop communication and life skills. This will lead to an improvement in emotional well-being, more participation in school and the wider community and engagement with learning. The project is funded by Reaching Communities until March 2027.

The founder of the Starfish Project is retiring, and we are looking for an incredible project manager with demonstratable experience in delivering impactful projects in community setting.  The successful postholder will be employed to work term time only (39 weeks) per year. 

As an employer, Every Parent & Child offers flexible working arrangements, a generous employer pension contribution, opportunities for continuous development, and a supportive working environment.

Full time equivalent salary: £40,000

Actual Salary: £24,000 for four days per week (28 hours), Term Time Only (39 weeks per year) PLUS 6% employer pension contribution.

To apply for the post, please download the application pack on the EPC website.

Note: CV’s will not be accepted.

Fully completed applications must be submitted no later than 5pm on Friday 28 February, 2025. 

Should you wish to discuss the role, please contact Jaspal Dhani, CEO, via email to arrange a telephone conference call.

Tentative interview date: Monday 10 March 2025 for shortlisted candidates.

Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

Turn2us is looking for someone to lead and deliver impactful public relations (PR) strategies that amplify the voice and work of Turn2us. This role focuses on driving media engagement, enhancing public awareness of our mission, and ensuring alignment of PR efforts with organisational priorities. At its heart, this role is about great storytelling, working across Turn2us to develop a deep understanding of our work and how we can harness the news agenda to communicate our message.

We’re looking for a confident communicator to develop and implement PR strategies, manage media relations, collaborate on messaging, organise media events and engagements and line manage the Senior Storytelling Officer.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month on a weekly basis.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Closing date: 28th February 2025

1st Interview date: 13th March 2025

• Be part of the executive team reporting to the CEO
• Maintain governance and management practices across Nacro

About Our Client

At Nacro we believe passionately that everybody has a right to a second chance, where everyone can fulfill their potential.

Our core belief is that a good education, a decent job and a safe place to live are what everyone in our society deserves. For those who end up in prison, it's the start of new chance, not a road to nowhere.

We all know that having somewhere to live, a job, good health and connections mean someone is much less likely to commit a crime. Sadly, a growing number of people who enter prison are homeless; thousands have mental health problems, drug addictions, are unemployed and/or have bad experiences of the education system. For far too many this stays the same when they're released. This isn't inevitable.

As a society we believe that there should be consequences for those who break the law, but we also believe that those who end up in contact with the criminal justice system should be given the support they need to be able to turn their lives around after serving their sentence.

Nacro sees that by removing the barriers and giving the right support, thousands of people have the chance to rebuild their lives and their families, and to contribute to our communities.

We believe that everyone should have the best chance at a second chance.

In the next year, Nacro is likely to reach a turnover of c£100m. This is a growth of over one third in three years. In order to prepare the organisation for the challenges of delivering the new strategy we have created two new roles (this role and a Director of Technology and Data).

Job Description

PURPOSE

Ensure that Nacro operates in compliance with its own governance standards, regulations and legislative obligations and has effective controls in place to manage and mitigate risk, including financial sustainability and commercial prudence.

KEY RESPONSIBILITIES

• Subject to Trustee approval, to be the Company Secretary of Nacro and ensure compliance with statutory requirements and best practice in constitutional and governance matters.
• Oversee the implementation, and maintenance, of the governance framework.
• Operate effective contract management processes from bid through to contract end, ensuring key performance metrics and financial targets are realised during deliver, and that appropriate decisions are made about retendering/re-pricing.
• Ensure an effective risk management framework exists, and is actively scrutinised by the Board and acted upon by the Executive Leadership Team (ELT).
• Ensure that the necessary policies and controls are in place to manage risk, and to ensure compliance with all regulatory and legal obligations that apply to Nacro's operations, including Health & Safety, Safeguarding and Data Protection.
• Ensure that the Board and ELT are provided with accurate, timely financial information to support effective decision-making.
• Ensure that the organisation's finances are well-managed, and that procurement costs represent value-for-money and cost-savings are identified where they exist.
• Lead on strategic financial planning for the organisation including the strategic review and appraisal of Nacro's activities and new business propositions.
• Work with the Chief Executive and ELT to develop short, medium and long term financial strategic objectives and to manage Nacro's cost base to achieve this.
• Work with the Chief Executive and ELT to ensure that Nacro achieves the levels of surplus income necessary to build up Nacro's working capital and asset base.
• Lead on the preparation of the annual business planning and budgeting process in consultation with the Chief Executive and ELT, ensuring that the objectives of Nacro's financial strategy are fully integrated into Directorates' business plans and financial targets are achieved.
• Ensure accurate and timely accounting at all times and the preparation of annual published accounts to time and to the satisfaction of the Board and external auditors.
• Manage working relationships with internal and external Auditors, legacy Defined Benefit pension scheme Trustees, banks and regulatory bodies as required.
• Lead on sustainability through tools such ethical and impact based decision-making, remaining focused on environmental, social and good governance (ESG) standards that service users and staff will benefit from.

The Successful Applicant

• Fully qualified accountant (CCAB) with significant post qualification experience at board level
• Knowledge and understanding of the issues affecting service delivery within the public services and charities context, including compliance and regulatory issues
• Experience operating in a contract services environment, where pricing relates substantially to people costs
• Experience establishing governance, risk and controls frameworks and driving compliance with these
• Experience and/or qualified Company Secretary (desirable)

What's on Offer

This permanent role pays a salary of £100K.

This is a hybrid role with regular attendance required in the London and Birmingham offices.

Closing date 1st March 2025.

Contact
Rochelle George
Quote job ref
JN-012025-6653632Z

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

The role of Supporter Care Officer is a key post in the organisation working to maximise CLAPA’s income from the community. It’s a very exciting time to join the CLAPA team, we have an ambitious Income Generation Strategy in place to increase our income diversity. This role will play an active part in this strategy by providing excellent customer service and building strong relationships with our donors, community fundraisers and event participants.

You will be responsible for delivering and supporting outstanding customer service to supporters, so that their experience of CLAPA is second to none, leaving them feeling valued and committed to on-going support. You will act as the first point of contact for our supporters when they contact CLAPA by phone, email or in person, with all manner of queries. With excellent communication skills and good attention to detail, you will be self-motivated and capable of multi-tasking and prioritising.

The role focuses on the key areas of:

· Supporter Engagement and Communication

· Donation Processing and Acknowledgement

· Data Management and CRM Administration

· Administrative Support and Process Improvement

An empathetic, friendly and helpful attitude will ensure that our supporters feel valued and respected, and you will take great pride in responding to and thanking them in a consistent and timely manner. You will work closely with the Fundraising Coordinators to develop and implement processes to ensure we are delivering an excellent service, every time.  Alongside this, the team are responsible for financial processing - ensuring income is captured correctly on our database, Salesforce.

Please see the recruitment pack for a full list of key tasks.

Our Mission

We're Tutors United. We're on a mission to end the attainment and employability gap through the power of community-based tutoring. We support young people to thrive at two key transition points – from primary to secondary school, and from university to employment.

What We Do

Working with housing associations and other local partners, we run free tutoring programmes for primary school children and their families, providing access to vital educational support to those who need it most. We're proud to serve diverse, low-income, refugee, migrant, and multilingual communities across London, the Midlands, and the North West. We hire, train, and pay inspiring university students – most of whom also come from low-income households – as tutors, providing them with meaningful, paid work experience and wider support to boost their careers.

Each year, our work gives hundreds of young people, parents and carers the knowledge, skills and confidence they need to maximise education and employment opportunities. Now, we’re looking for an ambitious, highly organised and proactive person to join us as our new Finance and Governance Officer!

Job Purpose

This is an exciting time to join our small and impactful team, as we embark on a new four-year strategy. To meet our ambitious growth goals while sustaining strong core operations and compliance with charity and company regulations, we need to increase support for the CEO and Senior Management Team (SMT) and bolster our financial and governance capacity. This role is critical to achieving our strategic objectives to reach more young people than ever before, sustain the quality and impact of our programmes as we grow, diversify our funding and partnerships, and strengthen TU’s operations, so all staff can thrive as we scale-up delivery of tuition hubs across existing and new areas.

The Finance and Governance Officer will work closely with the CEO and COO to ensure the smooth running of TU, acting as the “glue” for the wider team and managing the day-to-day financial, governance and operational processes that are critical to high-quality delivery, compliance and impact.

The Finance and Governance Officer will provide robust and timely financial management support to the CEO, to ensure income is received and expenditure processed in line with our budgets. You will be responsible for processing incoming and outgoing payments within our bank and accountancy software, ensuring good records are kept, and liaising closely with our external accountants to deliver monthly accounts. You will support the CEO to tighten up our financial oversight, processes and compliance. You’ll also play a critical role in making sure our brilliant tutors and classroom assistants are paid each month, working with the wider team.

With an ambitious new strategy and an increased Board of trustees, a core aspect of this role will be to coordinate excellent governance support, to facilitate strong non-executive leadership and challenge as we grow. This role will be an advocate for governance and performance monitoring within TU, ensuring the team contributes to Board papers and KPIs, and supporting the CEO to meet governance deadlines. You will also pitch in with frontline programme delivery at pinch points during the year - such as helping with daily lesson support from 4-6pm, helping with our annual graduation event, or monitoring incoming enquiries.

We are looking for a proactive and conscientious individual who is prepared to challenge themselves and their colleagues. You will need to be solutions orientated, creative and comfortable communicating with people both internally and externally. If you are passionate about the development of young people, processes and performance, and want to see your ideas and skills come to life and underpin our growth strategy, you’ll love it here!

Location of role

Candidate can be based in London, Liverpool or Manchester. 

Job Details 

Please see full details in the attached Job Description. 

At TLG, we’re passionate about building an exceptional staff team that love making a difference to struggling children across the UK. We are continually on the lookout for great people to journey with us and join our vision. An exciting new opportunity has arisen for a graduate to train up in the specialism of Executive Support, who would consider a career in this profession. The EA to the Chief Executive is an integral and trusted role right at the heart of the action. We are looking for someone who is excited about helping senior leaders with executive tasks, operations, organisational efficiency, problem solving, the ability to react and pivot as things change.​

The successful candidate will have a natural leadership gift, will be comfortable with challenging the status quo, and be able to lead up and across the organisation with heads of departments and directors, to deliver the strategy and agenda that the Chief Executive & Executive Director are working towards. They will be trained in all aspects of executive support, working closely with the Head of Executive Strategy. TLG is interested in an individual that has a proactive instinct to fulfil the role successfully, to anticipate the needs of senior leaders, and provide effective problem solving ahead of issues emerging, with a relational approach who can partner effectively and negotiate well across the team at all levels.​

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Full Time, 37.5 hours per week

Closing Date: 27th February 

Initial Interviews: 5th March Online

Final Interviews: 10th March at our National Support Office in West Yorkshire