Safeguarding Lead Jobs
CRM Quality Assurance Specialist
Job reference: REQ000765
This is a Fixed Term Contract for 12 Months.
£36,486 pa
Woking GU21 4LL / Hybrid Working
This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.
Right now, the planet is under threat like never before. But there is hope. At WWF, the world's leading environmental charity, we are dedicated to reversing nature's decline. For over six decades, we've been at the forefront of protecting and restoring our natural world. Facing the urgent challenges of climate change, unsustainable food systems, and habitat loss, our mission is vital.
We're embarking on a transformative multi-year programme, with data and technology at its heart, to deepen our engagement with supporters and enhance our impact. To do this we are building a new CRM platform that can support a growing supporter base as well as enable them to enjoy more opportunities to be involved in what we do.
WWF-UK is seeking a dedicated and experienced CRM Quality Assurance Specialist to join our Supporter Income & Engagement Department.
About the Role
As a CRM Quality Assurance Specialist, you will play a critical role in ensuring the quality and reliability of our new customer relationship management (CRM) system and documentation during the Implementation and Business Change stages. You will work closely with the Business Analyst and CRM Business Change Manager, evaluating processes, creating documentation, helping to write test scripts, report and monitor bug fixes while supporting User Acceptance Testing (UAT), and helping to implement best practices to enhance the overall effectiveness of our CRM platform.
Key Responsibilities
· Aid in the creation of functional, technical or test documentation.
· Address user inquiries, troubleshoot issues during UAT, and offer solutions to enhance user proficiency.
· Create and execute test plans, test cases, and scripts to validate system behaviour.
· Collaborate with our delivery partner to address defects and ensure timely resolution.
· Create and maintain the accuracy of information on the CRM SharePoint hub.
· Aid the Business Change manager in documenting and measuring the benefits that are linked to each of the delivered requirements, collating measures and KPI results and documenting these to aid in communication of the benefits being realised.
· Aid the Business Change Manager by creating training materials.
About You
· You have proven experience in Quality assurance, testing, or business change.
· Familiarity with CRM platforms, especially Microsoft Dynamics, will be an advantage. You have excellent communication and collaboration abilities, and experience of working on a large-scale project with external suppliers.
· You have experience of using tools such as Azure DevOps or Jira to manage system requirements, testing or deployment
· You have an eye for detail and have experience in writing end-user documentation
Location & Flexibility
This role has a UK based contract and as such, you must have the right to live and work in the UK. You’ll be required to work at your contracted office which will be: The Living Planet Centre, Woking, Surrey, GU21 4LL and will need to be able to commute to this location. WWF-UK operates a hybrid working arrangement with a minimum of 20% of contracted hours collaborating in-person with colleagues each month, with the balance being worked from home.
How to Apply
If you are passionate about our planet and want to be a part of the solution, apply today!
Please click on the link and apply via our website by submitting a copy of your up-to-date CV and Supporting Statement to highlight what makes you a good fit for us.
WWF UK are committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
WWF-UK believes anyone who is involved in our work or connected to it, especially children, should be safe from harm. Our first priority will always be to safeguard anyone at risk of harm or abuse. WWF-UK operates robust recruitment practices to ensure candidates for all roles are suitable. Our process includes values-based questions during interviews and annual performance reviews, reference checks that we verify orally, criminal records checks (at the appropriate level) and pre-employment declarations. We do not tolerate any form of abuse or exploitation and act robustly to any allegations or concerns.
Our world needs you like never before. We are the first generation to know we are destroying the world, and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.
Emmaus Oxford is looking for a Charity retail Deputy Store Manager to join our retail management team running our large charity superstore in Cowley Oxford. Emmaus provides housing support and meaning occupation in our social enterprise to up to 28 ex-homeless men and women [known in Emmaus as Companions]. As well as providing retail management the role also involves coaching and training companions and working closely with our team of Progression Workers and Learning & Development Manager. Emmaus collects donations of furniture and household goods from across Oxfordshire and these are sold in our superstore in Cowley and through our online sales business. Proceeds from sales make a major contribution towards our housing & support service. This is a part time role working 22.5 hrs. [3 days] a week and may involve some weekend working and key holding responsibility. It’s a great opportunity to join a growing charity, in a rewarding role, working directly with the charity’s beneficiaries. Your work will directly help ex-homeless men and women, local people on low incomes and help create a better environment through recycling and reuse.
The client requests no contact from agencies or media sales.
About Bank Workers Charity
We’re the benevolent society supporting UK bank employees and their families. Each year we help thousands of people encountering financial, health, housing and wellbeing challenges with independent advice and guidance, case management, referrals to expert partners and grant giving.
About you
Our ideal candidate will have proven experience of working in an administrative role. Clear experience of handling enquiries sensitively and with compassion across multiple communication channels is key, coupled with an awareness of issues facing elderly/disabled people and services available within the wider community.
You will have a basic understanding of the charitable and grant giving community.
About the role
Central London based. Whilst hybrid working (currently two days a week office based for FTE) is offered, the post holder will be required to be in the office more frequently at some points in the year to deal with seasonal administrative tasks.
The working hours for this role are 21 hours a week with flexibility to work the hours over 3 to 5 days as long as they include Monday and Tuesday.
As our Services & Grants Administrator, you will provide administrative support to the Services and Grants team, allocating incoming enquiries, coordinating weekly grant payments and other administrative tasks as required. You will administer a small regular grant programme and identify clients who would benefit from further in-depth support whilst ensuring excellent customer service.
You will also manage enquiries in the email inbox as well as distribution of web-based enquiries to the Services and Grants team within one working day of receipt.
What we offer
We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.
Our benefits include:
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28 days holiday plus statutory bank holidays (pro rata for part time staff)
(with the option to buy additional leave) -
8% employer contribution to BWC’s pension scheme and up to 3% matched with employee contributions
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A wide range of employer funded wellbeing experiences through Heka
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Flexible benefit provision (including Medicash plan, cycle to work, payroll giving and electric car scheme)
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Group Life Cover (three times annual salary) with option for additional cover
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Weekly wellbeing half hour
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Season Ticket Loan (upon successful completion of probation)
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Employee Assistance Programme
To apply, please review the attached applicant pack, which includes the job description and person specification, and then send a completed application form, which includes a supporting statement outlining how your experience meets the criteria set out in the person specification.
Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities.
The client requests no contact from agencies or media sales.
We are looking for an experience, people focussed individual to join our Senior Leadership Team. As the Finance Manager you will play a pivotal role in the organisations financial and legal operations, producing key financial information and utilising your experience to develop individuals around you.
As a non-profit charity, the Union is not only a great place to work, but one where you can see the impact your work has to student lives on a daily basis.
JOB DESCRIPTION FOR THE PART-TIME FINANCE MANAGER
Purpose of Role
To provide professional advice, information and reports to Trustees and the CEO on all aspects of the Union’s financial and operational performance to enable sustainability and future growth for the organisation. As a member of the Union’s management team, the post holder will provide finance and management reports and ensure all accounting and financial controls are performed in line with good accountancy practice.
Financial Management:
· To be responsible for the management of the Union’s financial affairs ensuring internal and external statutory and
regulatory obligations are met.
· To provide information, advice and guidance to the CEO and Trustees reporting on the ongoing financial viability of the Union and its activities as and when required including the compilation and coordination of budgets and forecasts.
· To ensure appropriate cash flow and investments for the organisation at all times, advising the CEO.
· To coordinate the management of the Unions finances, overseeing the accounting for income, expenditure, and assets, making recommendations for efficiencies and savings in order to obtain value for money.
· To safeguard all the assets of the Union by ensuring that control processes are in place to accurately record asset details in line with the Union’s financial procedures.
· To lead on the budget preparation process to compile, analyse and draft the organisation’s budget each year.
· To manage and develop robust financial systems to suit the organisation’s growing and changing needs under direction of the CEO.
· To ensure that all Union staff and Officers comply with the correct financial systems, procedures and controls and ensure that all statutory requirements are in place.
· To ensure effective processes are in place for assessing and managing business risk, including financial controls and insurance cover.
· To liaise with the University Finance department to submit regular management accounts, variance reports and invoices to access grant funding.
Financial Operations:
· To prepare and produce timely and accurate monthly management accounts.
· To plan and manage the Union’s tax liabilities under existing legislation and reconcile payroll and VAT payments.
· Responsibility for maintaining the Union’s Bank Mandate, ensuring that it is reviewed and amended annually.
· To oversee the processing of all journals.
· To provide support for Commercial Services areas calculating and analysing the cost of sales monthly, and trend analysis as and when required.
· Prepare for annual external audit by completing year end file with all reports required.
· To develop and implement action plans from external audit.
· To oversee accruals, prepayments, stock and depreciation monthly and post journals.
· To prepare for and attend management account meetings with the CEO and the Trustee Board Finance and Audit and Risk sub-committee meetings when requested.
· To produce reports on balance sheet reviews, and twice-yearly reforecast reports.
· Responsible for maintaining the Fixed Asset register, and review of capital investment.
· Manage the Union’s Cash Flow and prepare Cash flow forecasts as necessary.
· Monitor Balance Sheet control accounts ensuring reconciled.
· Overseeing good standards of credit control to ensure that the organisation is distributing monthly statements and debt chasing letters and where necessary instigating legal action for the recovery of funds.
· To analyse VAT transactions and produce the VAT return quarterly
· To submit the annual report and approved accounts to the Charity Commission and other bodies as appropriate and within deadline.
· To ensure the accurate accounting and authorisation of the Clubs and Societies monies and ensure that all expenditure is spent according to Union guidelines.
Staff Management:
· To ensure the smooth running of the Finance Office by overseeing the line management of the finance team.
· To ensure that the finance team produce all data accurately, on time and in the appropriate format adhering to the strict deadlines for both internal & external set tasks.
· To promote a positive working environment and a motivated finance team.
· To provide leadership, direction and coaching for finance team and to set an example of being results focused and aiming for excellence.
· To complete Personal Development Reviews with each member of the finance team.
· To manage, develop and train the finance team in accordance with the Union HR procedures, to ensure that they are meeting or exceeding agreed targets relating to performance, quality of service and standards and taking appropriate action if these targets are not met.
General Notes:
All Union employees are expected to work within the ethos of the Union and strive to achieve the following:
1. To work at all times within relevant legislation as well as structures, policies, and procedures.
2. To work co-operatively with other Union staff and officers, as well as relevant external organisations.
3. To adhere to the highest standards, especially of customer service and safety.
4. To seek to continually develop and improve Union facilities and services.
5. To keep up to date with sector developments, local competition, and students’ views/needs, where necessary undertaking market research to generate such information.
6. To undertake necessary training and to attend all meetings as requested.
7. To promote a positive and professional image of the Union to its members, customers, stakeholders, and other external people.
8. To positively contribute to the organisations ethical and environmental ethos.
9. To perform any other additional reasonable duties as deemed appropriate.
The principle roles and responsibilities will change from time to time and the post holder is required to undertake any additional duties as deemed appropriate.
Staff are required to have a Personal Development plan and to participate in training, meetings or conference considered relevant to their job. Staff must carry out their duties with full regard to the rules policies and procedures and conditions of service contained in the staff information guide.
A condition of the employment is that all staff are expected to assist in key events throughout the year. Staff are expected to portray a positive image both internally and externally of the Union by displaying standards of service integrity, punctuality, politeness, and professionalism.
The Union envisages that this post will develop through time and that the post-holder is expected to be proactive in pursuing these changes. Environmental consideration and environmental best practice are the responsibility of all Union staff. This list is not exhaustive and is a general indication - the role holder will be expected to complete any reasonable task requested of them.
The client requests no contact from agencies or media sales.
Start date: TBC
Salary: £26,702 per annum (£10,608.80 pro-rata, inclusive of £3,990 South East Weighting)
Job Purpose:
We need a hands-on flexible administrator to provide general administrative support to WIP’s Core team; you will ensure the smooth running of WIPs London office in Shoreditch; you will also be providing administrative support to projects as and when required.
Administrative Support
• Act as a point of contact for Women in Prisons Core Team including monitoring and responding to communications in shared mailboxes
• To support with Women in Prisons telephone line and ensure any answer machine messages are passed on the relevant team
• Be a welcoming face for visitors to the Shoreditch office
• To be responsible for WIPs mail to and from the Office
• Administrative support as needed to Women in Prison’s Core team which could include booking meetings, note taking and support with paperwork
• Supporting the Shoreditch office in maintaining and ordering office supplies to include stationery, consumables and health and safety equipment
• Supporting our Executive Assistant with WIP events and/or large staff meetings
• To keep our asset management log updated and support allocation process of office equipment (e.g. phones and laptops)
General
• Be flexible and carry out other associated duties as may arise, develop or be assigned in line with the broad remit of the position.
• Abide by all organisational policies, codes of conduct and practices.
• Support and promote inclusion, diversity and equality of opportunity in the workplace.
• Treat with confidentiality any personal, private or sensitive information about individual organisations and or clients or staff and project data.
The client requests no contact from agencies or media sales.
Youth Futures Foundation is the What Works Centre for youth employment. We exist to address the significant disparities in youth employment for marginalised groups. We want to ensure that all young people can access and keep good quality jobs.
The role of Legal Assistant reports to the Director of Legal & Governance and you will assist them in ensuring the legal function of the organisation runs efficiently and smoothly by providing a range of support, including preparing various legal documents such as grants and service agreements, ensuring accuracy and compliance with internal and legal requirements and working closely with colleagues across the organisation.
You will contribute to the smooth functioning of legal processes and ensure that colleagues and external stakeholders receive an efficient service.
This role is fixed term for 12 months, part time at 22.5 hours per week and can be based at any of our hubs in Leeds, London or Birmingham. We offer flexible working and consider alternative patterns of work.
The young people we aim to serve – and the challenges they face - are all unique. We are looking to build a team that reflects this diversity. Our commitment to inclusion across race, gender, age, class, religion, identity, and experience forms the cornerstone of our work. We are an equal opportunities, Living Wage and Disability Confident employer and encourage applications from a diverse range of backgrounds representative of our communities. We offer a welcoming and inclusive workplace, where employees are encouraged to have a voice.
The client requests no contact from agencies or media sales.
Yeldall Manor is a Christian recovery centre for men wanting to overcome their addiction problems. We have created this new part-time position to provide consistent and professional HR support to the organisation, bringing together various roles currently undertaken by a few different staff members.
The role will suit someone who can work under their own initiative (after training in our charity practices), experienced in overseeing the employee journey from recruitment and retention to departure. You will act as the first point of contact for HR-related queries, and ensure that the charity is compliant with all relevant legislation. This will involve dealing with all employment matters, building robust policies & procedures, and implementation across the organisation. You would also be responsible for preparing the staff rota and all related administration. We do not currently have HR software, so reviewing our requirements in this area would be one of your responsibilities. Please see the job description for full information about this varied post.
As a small charity (c. 35 staff including part-time and casual workers), the role will require balancing practical and administrative tasks with management responsibilities. We anticipate that you'll be based in the office for at least two days out of the three days/24 hours worked per week. This is in a lovely rural setting near Twyford (Reading) and, being situated within the rehabilitation centre, you will have daily contact with those men whom you are ultimately helping. They inspire and motivate us just as much as we seek to encourage and support them.
As this is a strategic post within an actively Christian setting, applications should be from committed Christians. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.
Yeldall wants all those affected by addiction to heal, transform and thrive.
The client requests no contact from agencies or media sales.
Lambourne End Centre are looking to recruit a Fundraising and Marketing Coordinator. The post holder will be responsible for raising revenue and capital funds primarily from trusts, companies and through organising fundraising events to support the work of the Centre. They will also be required to promote the Centre to potential funders, user groups and the public, especially via the Centre’s website and social media channels. Candidates will need to demonstrate that they can think creatively, use initiative and work productively with colleagues. They need to have excellent written and verbal communication skills and the ability to enthuse others.
This exciting opportunity will ideally suit someone at the early stages of their career in charity fundraising.
The post will be based on a 35 hour week, but will involve flexible working including occasional evenings and weekends.
Due to the nature of the work the post will be subject to an enhanced DBS check.
Lambourne End Centre is a fantastic 54 acre site in south west Essex full of opportunity. The Centre boasts residential accommodation and training facilities, adventure activities, and a working farm and gardens with dedicated environmental areas. These are used to generate a wide range of programmes to improve health and wellbeing and promote personal development, especially for those who struggle in mainstream environments.
Registered Charity Number 1105063, Company Number 05067695
The client requests no contact from agencies or media sales.
We are seeking a Therapeutic Practitioner to join our newly established Health Team. This specialist role will enhance our current provision and improve the quality and breadth of mental health support available to young people. The successful candidate will work within the Health Team, in collaboration with our partner organisation Camden & Islington Young People's Service, to deliver 1:1 emotional and practical support, assist in our drop-in service, and facilitate workshops for all young people experiencing homelessness.
You will specialise in helping young people improve their self-confidence while improving their understanding of difficult emotions such as anger. Additionally, you will focus on developing their thinking and practical skills, as well as coping and de-escalation strategies. Your work will aim to improve relationships among young people within the day centre, and continue to promote trauma informed working practices across New Horizon, so that all of our services are designed to address the psychological and emotional needs of young people who are unsafe or facing homelessness.
You will have the unique opportunity to contribute to the development of an important and innovative new role. You will be provided with your own theraputic support delivered by a highly experienced clinical psychologist and regular individual and group clinical supervision. You will also be given opportunities for further professional development through training and consultation through New Horizon and our Camden & Islington's Young People Service.
Closing Date: 9am, 29th July 2024
The client requests no contact from agencies or media sales.