Resource Development Manager Jobs

This Telephone Team Coach - Supporter Care role is the perfect opportunity to build on your proven ability to get the best from individuals, teams and databases in providing inspirational customer/supporter service.

Greenpeace is an international network of non profit campaigning organisations operating in over 55 countries. Our independence and global reach enable us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.

A key part of your role will be coaching our small team of in-house callers to make outgoing calls that build, retain and strengthen relationships with our supporters: welcoming, thanking and encouraging them to leave a gift in their Will for lasting impact.

You’ll also handle inbound supporter care across a variety of channels – including phone, email and social media – responding to questions and producing engaging personalised replies, as well as writing inspirational copy to answer regularly asked campaign questions.

Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.

What we're looking for:

• Experience of coaching and motivating a team to achieve fundraising or supporter experience targets and managing individual performance, holding team members accountable for hitting their goals.
• Experience in a customer or supporter service environment, with the ability to answer large volumes of public enquiries across all communication channels.
• Experience using databases (CRMs) to run regular reports on calling campaigns and individual performance, with the ability to disseminate key insights and data to relevant stakeholders.
• Excellent written communication, with the ability to write engaging responses to enquiries, judging the appropriate tone and content to be used.
• Emotional resilience to recover quickly from setbacks, keep positive and maintain perspective while navigating negative, challenging or emotive interactions.
• Excellent organisational skills, with the ability to prioritise and organise your own work, follow agreed work-plans and meet deadlines.
• Genuine interest and enthusiasm for environmental issues and the work of Greenpeace, with a passion for sharing this with our supporters.

We give you:

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

We are happy to consider flexible working requests as part of the recruitment process. 

Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.

To Apply

For further information and to apply please click the apply button. 

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law

CLOSING DATE: 9.00 am 30th October
INTERVIEWS: 5th and 6th November 

We have been working with the local community, providing support to some of Surrey’s most vulnerable young people and their families for the past 3 years.Our vision is to develop happy, thriving and resilient young adults who can contribute positively to society.

We are looking for a Youth Work Coordinator and a supporting part time worker to deliver high-quality youth work at our youth centre

Job Title: Youth Work Coordinator
Hours: 37 hours a week to be worked flexibly, some evenings essential and some weekends.
Length of Contract:   2 years (longer if funding becomes available)
Location 130 Upper Hale Road, Farnham, Surrey GU9 0JH
Rate of pay:  £24 to £28k per annum
Responsible to: Community & Youth Centre Manager

Main purpose of Job
Running sessions; building relationships; delivery of youth services. They will work closely with the other Youth Workers to ensure a great supportive programme and efficient use of all resources.

KEY RESPONSIBILITIES
Planning and Development
• Plan, resource and deliver sessions to ensure continued support is given by HC&YC to young people; Putting young people first, ensuring we offer the right help at the right time
• Ensure that young people are involved in the planning, delivery and evaluation of youth work

Delivery
• Deliver high quality youth work
• Work within HC&YC equal opportunities, health & safety and safeguarding policies
• Identify emerging needs and plan services to meet those needs

Quality and standards
• Ensure evaluations and case notes are all up to date and completed on time
• Keep accurate records and provide data and information as required

Communications and relationships
• Develop and maintain relationships, particularly with existing and new delivery partners and commissioners

Person specification - Key skills
Experience
• Experience of delivering and leading high-quality youth work sessions is essential
• Experience of monitoring and evaluating youth work
• Knowledge of relevant legislation and guidance in relation to working with young people
• Current child protection training or a willingness to work towards
• Experience of working with young people aged 11 to 18
• Ability to develop appropriate, supportive, positive relationships with young people
• Able to evidence a commitment to empowering young people
• Able to promote themselves and their work; being a positive role model within the community at all times, in line with the values of The Hale Community and Youth Centre
• Able to recognise current issues for young people and the barriers they may face that leave them vulnerable
• To be pro-active when participating in new projects
• Ability to deal professionally with the pressures young people and communities bring
• Willingness to adapt to the changing needs of the community and young people
• Have confidence to work with other agencies that support young people
• Committed to working to organisational Policies and Procedures in particular about the safeguarding of young people and working within our equality and diversity policy
• Able to attend meetings and training sessions when required
• Ability to use ICT, for record keeping and communication, within the team

Qualifications
• A degree in Youth Work or a Level 2 or 3 qualification in Youth Work

DBS - This post is subject to an enhanced disclosure.

Please apply  as soon as possible with a full CV and a cover letter of no more than 2 pages evidencing your skills and abilities to undertake this role. Interviews will be held on Monday 21st of October.

In return, we offer the chance to join a dynamic organisation, with opportunities for personal and professional development. We also offer the following:

· 28 days annual leave per year, plus Bank Holidays

· Pension Scheme

· Excellent Training Opportunities

· Flexible Working Options Available

Full or Part Time: 

Full Time and part time position available

There will be a probation period of a minimum of 6 months

Salary: 

£24 to £28k p.a. (pro rata)

Contact Details: 

If you are interested in finding out more please get in touch.

Job Title - Service Administrator

Contract – Permanent, Full-time

Hours - 35 hours per week

Salary – £23,933 per annum

Location – London, WC1 (Hybrid Working)

About Coram Voice

Coram Voice is part of the Coram Group of charities. We are a leading children’s rights organisation. We champion the rights of children and young people. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state.

Coram is committed to improving the lives of the UK’s most vulnerable children and young people. We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About the role

We are looking for an experienced and enthusiastic administrator to join the children’s rights charity Coram Voice. This is an exciting opportunity for a well-organised and professional individual to join our vibrant office in London to support our services and work with children and young people in and leaving care. You will be a great communicator who is systematic; comfortable with people at all levels of seniority and adept at talking to children and young people.

The post holder will be responsible for providing responsive and effective administrative support to our independent service by arranging secure accommodation reviews and by providing administrative support for A National Voice (ANV). The role also includes supporting the Administration Manager to ensure the smooth running of Coram Voice Head Office.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: 13th November 2024 at 12:00 pm

Interview dates: 19th November 2024 & 21st November 2024

Coram Voice is an equal opportunities employer and welcomes applications from all sections of the community. We actively encourage applicants from Asian, African, Caribbean and other minority ethnic backgrounds as well as people with lived experience of the care system to join our teams. Whilst we have a diverse team we recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children and families we help.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Do you have experience working with the church in disasters? Do you have a vision for supporting the church to reduce disaster risk and strengthen resilience in communities around the world? If so, then we want to hear from you!

At Tearfund, we  know that in disasters and crises, the local church plays a critical role.Present before, during and after an emergency, churches can and do have a significant impact on disaster risk reduction and resilience building, therefore at Tearfund we seek to equip churches to be  centres of transformation, addressing the  disaster risks that keep people in poverty.

This global role will support our Church-focused work, as part of  Tearfund's  'Crisis to Resilience' (C2R) corporate priority, and will play a special role in coordinating and supporting projects which cut across a number of teams.

As part of this role, the successful postholder will focus on a number of key areas, including:

• Development and/or adaptation and promotion of key C2R resources, policies procedures and materials
• Learning, Research and analysis (internal and external) to strengthen the evidence based for the role of the church in disasters
• Training and communications support with a focus on C2R
• Church/faith network engagement with a focus on disasters and emergencies

The successful candidate will be highly organised, self-motivated and able to multi-task in the face of competing deadlines. Applicants should have strong written and verbal communications skills, and  will have proven experience in the following areas:

• Creating training and communication materials, policies, guidelines, policies and procedures
• Working collaboratively with peer organisations in emergency response and disaster risk management work 
• Project administration 
• Research, evaluations or other learning activities
• Working with churches and/or national  partners in a relief or development setting
• Working cross-culturally

Are you the person we are looking for?

Location: This is a global role and can be based in any country where Tearfund is registered and legally able to employ staff.

Applicants must be willing to travel (approximately 4 weeks per year) and should have excellent written and spoken English. 

Hybrid working in the UK: This role is eligible for hybrid working in the UK and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

All applicants must be committed to Tearfund's Christian beliefs.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.

Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. Working with partners, including Barclays LifeSkills, Dell Technologies, Network Rail and the NHS we deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).

Each year we impact 60,000 young people thanks to industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.

The Programme Coordinator role 

Due to the exciting expansion of our programmes we are seeking a new team member on a fixed term basis o support our next year of growth and delivery.

In this role you will provide crucial customer service and administration to support the delivery of our inspiring employability and skills-focused workshops in schools. 

What you will be doing

• Coordination of multiple projects and events
• Using systems and administrative processes to manage workshop delivery
• Enhance our feedback and customer service to all our stakeholders, including schools and volunteers

The skills and experience you will bring

• Managing multiple and often conflicting priorities 
• Use of IT, data and systems to operate efficient programmes (MS office, inc. Excel)
• Working in a fast paced environment
• Strong accuracy and attention to detail
• Understanding the importance of deadlines and achieving targets
• Excellent written and verbal communication skills
• Planning, coordination and organisation 
• Time management 
• Customer service delivery focussed with a desire to achieve targets and objectives
• Technology (inc. MS office, including excel and spreadsheets) and seeking ways to maximise IT in administration
• Problem-solving and using initiative

To read the full job information pack please download the attachment. Please read this before completing your application as it contains some helpful advice of what we are looking for. For safer recruitment purposes - please ensure your CV includes the month and date of your previous employment and includes information about any employment gaps. 

Job details

• £26,000 salary (pro-rata for part time)
• Full or part time opportunity (min 3 or 4 days a week)
• Hybrid working
• 28 days holiday + bank holidays
• Training budget

And if you join our team, you can expect to receive feedback like this from our former students: 

"I just wanted to say a big thank you for your help. Without networking with you I would not have been so prepared for it. If it wasn't for Powering Potential all those years ago I would not have developed into the person I am today. So for that, I thank you." 

Hybrid working

This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance for the team days in London.

Employment & HR Paralegal

We are delighted to share this new and exciting opportunity for an Employment & HR Paralegal to join a dynamic organisation.

Position: Employment & HR Paralegal

Location: Holyoake House, Manchester/Hybrid

Salary: £33,570 per annum
Hours: Full-time, 35 hours per week

Contract: Permanent

Closing Date: Midnight, Tuesday 19th November 2024

Interviews: Week commencing 2nd December 2024, in Manchester

Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development, including coaching and trade union.

We reserve the right to close the role early should a suitable candidate be found before this date. Applicants are required to submit a current CV and cover letter.

About the role:

• With guidance from Senior Employment Lawyer, you will provide support to the HR Advice Team in managing ACAS and Tribunal cases. This includes but is not limited to:

• Managing ACAS early conciliation processes, including securing knowledge of the matter under conciliation, understanding potential claimant expectations, and coordinating with members to provide informed advice on merits and liability, leading to constructive settlement of claims.
• Engaging with ACAS over settlements and drafting COT3 settlement documentation.
• Reviewing new Tribunal claims, identifying legal issues and the necessary steps for an effective defence.
• Liaising with members to gather and verify documentary and verbal evidence, ensuring accurate and comprehensive responses to Tribunal claims.
• Drafting formal responses to Tribunal claims, preparing case management documents for Tribunal preliminary hearings, including agenda forms and draft lists of issues.
• Assisting with advocacy at Tribunal preliminary hearings and preparing document bundles in compliance with case management orders.
• Taking comprehensive witness statements, ensuring they cover all relevant issues and securing timely approval from witnesses for exchange in accordance with Tribunal orders.
• Rigorously monitoring and meeting all Tribunal time limits and orders, and coordinating with witnesses, members, and HR Advice Team members to confirm their availability for hearings.

• Support the team with paid consultancy work, such as conducting investigations into misconduct, interviewing witnesses, collating evidence, and drafting reports. 
• Collaborate with the HR Manager to prepare and disseminate HR and employment law updates to members, ensuring they are informed of new developments. 
• Coordinate with our third-party provider the delivery of Health and Safety services to members, including managing updates, arranging seminars and working with the marketing team to promote services.
• Administer various HR-related forums (CEA Directors, HR Operations, Reward, Wellbeing, DEI, Talent, Health and Safety), including scheduling, agenda setting, maintaining member lists, and fostering member engagement.
• Manage the onboarding process for new HR and H&S package subscribers and administer consultancy business terms of engagement. 
• Maintain user licenses for Brightmine and WTW reward databases, manage case records on Salesforce and organise the Shared Drive to provide a centralised source of documentation. 

About you:

To be successful in this role, you will be enthusiastic about the organisation and its mission, and you will have experience of working at a place-based level, such as within local government, local infrastructure or the community/VCSE sector.

• Educational background in Human Resources, Law, or a related field 

• Experience with case management and administrative support in a legal or HR environment. 

• Strong understanding of employment law, tribunal procedures and HR practices. 

• Excellent written and verbal communication skills, with proficiency in drafting legal and HR documents. 

• Good organisational and administrative skills with the ability to manage multiple tasks and meet deadlines.

• Demonstrated ability to handle sensitive and confidential information with discretion.

• Strong communication and interpersonal skills, with the capacity to build positive relationships with members and colleagues. 

About the organisation:

As the voice of the UK’s co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on shared principles and values. By promoting shared wealth through member ownership, we are committed to enabling anyone in the UK to form, or join, thriving and sustainable co-ops.

As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

Other roles you may have experience in could include HR Paralegal, Paralegal Lawyer, Lending Paralegal, Assistant Paralegal, Junior Paralegal, Senior Paralegal, Interim Paralegal, Charity Paralegal, Solicitor, Company Paralegal, Legal.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.