Research Executive Jobs

Policy Officer

Hours: 35 hours a week. Flexible working considered.

Salary: £40,553 - £44,821

Contract: 12 month fixed term contract

Location: London (with hybrid working options)

This is an exciting policy role in our committed team leading the fight to end child poverty in the UK. With a new government in place, this is a great time to join CPAG as we look to influence policy makers and parliamentarians to ensure child poverty is high up the agenda, and evidence-based policy solutions are adopted to effectively tackle child poverty.

We are looking for someone with a track record of communicating complex policy areas in an accessible manner to a range of non-specialist audiences. You will have knowledge of parliamentary processes and the different advocacy levers that can be used to influence change. You will enjoy working collaboratively to identify policy issues and develop solutions, working closely with colleagues across the organisation as well as externally.

You will play a key role in writing high quality consultation responses, briefing papers, reports and other policy resources promoting CPAG's wider policy calls.

We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.

For more information about this post and to apply download the Policy Officer job pack and application from our website. 

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us at the email address listed in the application pack. 

Closing date for applications: noon Wednesday 14th August

Interviews will be held in London on Wednesday 21st August / Thursday 22nd August

SCIE Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

The role:

A great opportunity for you to join the Think Local Act Personal team and make a real difference to the future of care and support by:

· Working in coproduction with the National Co-Production Advisory Group and people working within the care and support system, to improve national policy and practice and drive positive change towards greater personalisation.

· Co-Create new tools and offers to help all parts system understand ways to drive change using the Making it Real Statements to personalise care and support.

· Collaborate across strategic priorities and teams, enabling knowledge sharing and supporting the development of wider improvement offers.

· Deliver projects and various consulting tasks such as relationship management, workshop design and facilitation, audits, performance and impact data analysis report writing, and presentations.

· What we are looking for:

· Experience of leading programmes with excellent project management skills

· Ability to think and act strategically, demonstrating a record of successful delivery of personalisation and improvement projects in social care or a related field

· Experience of growing developing, leading, motivating and managing partnerships to achieving clear and challenging objectives in relation to personalisation and self-directed support

· Commitment to equity, diversity, and inclusion

· Experience of co-design and co-production of tools, workshops and delivery of a range of consultation activity, working alongside people who self-direct their care and support.

What we offer in return.

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service.

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us by email

Corporate and Community Fundraising Manager

Number of Hours: Full-time (37.5 hours per week), Monday to Friday with occasional evening and weekend working
Accountability of post: The post holder will be line managed by and accountable to the Development Manager
Location of post: Remote, with travel as required
Other terms: 33 days annual leave including public holidays

Do you have a strong track record of fundraising within the charity sector? We are looking for someone who can manage corporate and community fundraisers, develop events, both locally and nationally; as well as being able to write, and submit successful funding applications to trusts and other funding sources.

As our ‘Corporate and Community Fundraising Manager’ you will develop, deliver, and manage a range of corporate and community fundraising initiatives that will help the Throat Cancer Foundation (TCF) promote and deliver its services.

About Us

Founded in 2012 we are a UK charity that provide support, advice and information to patients and their loved ones who are affected by cancers of the head, mouth, neck, chest, and those throat cancers caused by the Human Papillomavirus (HPV). We also campaign for universal HPV vaccination to prevent any future devastating throat cancer cases. Raising awareness of HPV and how it causes throat cancers has been and continues to be a large part of our work.

About the role

The successful applicant will work closely with the CEO, the management team, and Trustees to implement, develop and deliver a fundraising strategy that meets the charity’s challenging income targets. This post will play a vital role in helping us to deliver our range of throat cancer support programmes to patients, families, as well as to medical professionals and the scientific research sectors. This is a unique and challenging role, which will see the successful applicant working on a variety of projects at any one time, whilst working under pressure to deliver results. It is therefore important that anyone in that role has great communication skills as well as experience of managing fundraising events on a nationwide scale.

MAIN TASKS & RESPONSIBILITIES:

• Fundraising duties as required.
• Be the customer service face for all fundraisers and fundraising activities.
• Play a key role in the development and implementation of TCF’s community fundraising activities and third-party events.
• Work with the Business Development Manager and CEO to develop key messages, briefings, and positioning statements to ensure consistency and maximise the impact of our work
• Create, manage, and deliver robust project plans for allocated events delivering on set income targets.
• Review and adapt current events in the portfolio to maximise supporter engagement, retention and income growth.
• Booking and liaising with all suppliers involved with events and building and maintaining strong relationships with them.
• Working across the charity and externally, to significantly grow both volunteer numbers and activity.
• Develop the way we speak about volunteering, our brand, and associated materials, in order to attract more volunteers with the skills we need.

This description does not attempt to describe all the activities of the post but illustrates the role with examples. It is therefore subject to alteration and development and will be reviewed with your line manager as required.

About You

You have demonstratable experience as a corporate and community fundraiser with excellent knowledge of the charity sector. You are friendly, highly organised, and skilled in multitasking and balancing priorities. You’re able to write professionally and compellingly for various funders. You have a passion and empathy for people and their power of community to connect and support others.

Essential Skills

• Proven track record in corporate and community fundraising.
• Excellent communications skills, both written and oral.
• Fundraising support experience.
• Understanding of fundraising within the charity sector.
• Ability to co-ordinate priorities and work accurately and to tight deadlines.
• Highly developed interpersonal skills, with the ability to deal comfortably with key individuals at all levels.
• Familiarity with CRM systems.

Desirable Skills

• Knowledge or membership of professional fundraising membership organisations.
• Experience of budget setting and management.

Working for a small , resident led , community organisation your role will be to develop and deliver a range of projects and activities for local residents . You will have experience of similar work in a community setting and be responsible for managing an existing portfolio of projects and staff . You will work to develop partnerships with a range of local organisations , both statutory and voluntary , with a view to deleloping new projects and representing resident's interests . You will also undertake some fundraising and deputise for the Chief Executive as required.

About the Role

We have a fantastic opportunity to join Sense's engagement team at this exciting time, as Head of National Events. You will be leading the National Events team to deliver against Sense’s ambitious strategy, inspiring and supporting the team. This Includes: 

• Support of a £1Million plus London Marathon Event
• Support the Event Managers in delivering 2 new bespoke events 

You will drive the creation of a national events strategy to ensure a balanced portfolio of challenge events and support innovation, and creative thinking to further drive income growth and lifetime value across the events portfolio at Sense, delivering impact for people with complex disabilities. 

Key Responsibilities

Leadership

• Lead, motivate and inspire the Events team, a team of 4 at present
• To carry out the relevant people management for the team including recruitment, annual appraisals, motivating performance, management of sickness absence and, where necessary, applying HR policies and procedures
• As part of the Engagement Leadership Team, work with peers to provide inspirational leadership to the broader Engagement Directorate
• Collaborate with colleagues across the Engagement Directorate and wider organisation including Digital, Trading, and Volunteering, to deliver fully integrated supporter engagement activities
• There will be a requirement for travel and to work unsociable hours at events with occasional overnight stays in the UK

Strategy development and implementation

• Lead on the development of a National Events' three-year strategy and operational plan to drive growth and create a balanced portfolio of Event offerings
• Oversee the delivery of in-year National Events plans including all marketing and stewardship activities to ensure budgets and targets are achieved
• Manage the Events budgets, ensuring net income is achieved and appropriate mitigation plans are in place where necessary
• Review and interpret research and data to make evidence-based decisions that improve activities within the Events portfolio 
• Produce regular reports on progress against the strategy with the delivery of key performance indicators for the Associate Director of Public Fundraising, Group Director of Engagement, CEO, Executive Team, Trustees and other stakeholders as required
• Contribute to the development of the Sense brand by ensuring consistent delivery of high-quality supporter engagement materials that are accessible to all
• Contribute to the development and implementation of the Engagement strategy, ensuring supporters are inspired to actively participate in helping improve the lives of people living with complex needs

Strategic delivery and innovation

1. Strategic leadership of the events function, focusing on impact, delivering against our strategy and ensuring financial stability
2. Lead and oversee the delivery of the in-year and three-year Events strategy.
3. Identify opportunities for the development of the Events strategy through new events, partnerships and products.
4. Be an active member of the Events team, attending events and activities where needed.
5. Lead on product development activities for key areas of opportunity including mass participation products and virtual events.
6. Encourage a culture of innovation and constant improvement in the team.
7. Cultivate and manage strategic relationships with key external suppliers and supporters where identified. 
8. Person specification

Person Specification

Essential

• Extensive experience in managing challenge event fundraising teams in a charity, with a strong track record of generating growth in participation and income
• Experience in creating and bringing to market new events – from inception to launch and review
• Experience in leading a team, including facilitating high-performance and staff development
• Experience in managing stakeholders at all levels and dealing with external contacts/suppliers
• Experience in engaging with colleagues and to bring them on board in line with set targets
• Ability to see opportunities and challenge convention to make improvements to how Sense delivers events
• Demonstrable experience of setting and achieving ambitious growth targets
• Demonstrable experience in using CRM and data to identify and harness actionable insight
• Experience in developing and implementing National Event strategies and plans
• Experience in leading projects, especially innovation development projects
• Experience of setting, managing, and reporting on budgets.
• Strong understanding of the challenge event landscape with a willingness to stay ahead of current trends and developments and apply learning
• Understanding of the regulatory environments including GDPR and fundraising regulations 

Desirable

• Experience of using Raiser’s Edge and MS Dynamics
• Experience of working with a volunteer network

About Us

Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines and job description before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. 

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Dorset, Somerset, Bristol and Gloucester. Based at home, situated in the region to regularly travel to assigned renal units. Regional coverage to be agreed with successful candidates based upon their location.
Hours: Full or Part time hours up to 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa FTE

An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.

The role will cover (as part of a team) the main renal units and satellite dialysis units across your designated area in Dorset, Somerset, Bristol and Gloucester, and frequent travel and attendance is expected at some sites.

We are recruiting for full or part time hours up to 35 hour per week to cover each of these areas. Please advise in your application how many hours per week you are seeking and your preferred working pattern and location (35 hours is full time).

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the Salford and Greater Manchester region with regular travel to assigned renal units. 
Hours: Full time hours, 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa

An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.

The role will cover the main renal units and satellite dialysis units across your designated area in Salford and Greater Mancherster. Frequent travel and attendance is expected at some sites.

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

Director of Services

We are seeking an experienced Director of Services to work as part of the Senior Management Team to provide strategic leadership and direction for the organisation and deputise for the CEO as required.

You will be responsible for the Charity’s client-facing, free at point of access, service delivery operations, including Information, Advice and Advocacy, and Hospital and Community support services.

Position: Director of Services

Location: Hayes, London

Salary: £55,000 per annum

Hours: Full-time - 35 hours per week

Contract: Permanent

Benefits: Flexible Working, Hybrid Working, Compressed hours available, Job share considered/Part-time hours considered, Training and development, 5% pension contribution, Health plan with employee assistance and 24 hour support, 26 days annual leave (plus bank holidays) rising to 30 days, London Living Wage employer

Closing date: Midday, Monday 5th August 2024

About the role:

As Director of Services, you will be responsible for a wide range of services including Hospital services (A&E support, discharge and falls prevention), community services (activity groups, befriending, clubs), information and advice services (including benefits, housing, carers and statutory advocacy).

You will be responsible for ensuring all contracts and grants deliver to targets and provide services of the highest possible quality standards with demonstrable impact measures and feedback systems.

You will be a key member of our Senior Management Team (SMT), helping to develop and deliver on our new 5-year strategy, and contributing towards the annual business planning and budgeting processes.

Alongside our CEO you will be responsible for managing our external partnerships and third sector consortia. You will help to ensure we influence the priorities of our three local authorities and play a key role in the NHS transformation agenda across Northwest London. You will be based in a positive, creative and ambitious organisation, supported by a skilled SMT and responsible for a team of experienced managers.

Your key responsibilities will include:

• Provide strategic leadership, direction and development of all Age UK HHB Services, contributing to organisational strategy and the annual business planning process.
• To work with the leadership team to identify and resource development opportunities, and to ensure our activity is providing optimum impact to improve the lives of older people in the borough
• Line Manage and develop Head of Services, Service Managers and other staff as appropriate, including setting targets and monitoring performance by ensuring that regular supervisions and appraisals are carried out, and tackling any performance issues in line with policies and procedures.
• Ensure Age UK HHB staff and volunteers are provided with up-to-date information sources, including any changes in national and local policy. To ensure services achieve external and internal quality frameworks and best practice guidance and to drive efficient working practices.
• Develop and oversee systems for feedback from service users to ensure the work, ethos and culture of Age UK HHB are informed by older people.
• To ensure quality data is captured for all service delivery allowing us to measure reach and impact for effective performance management, overseeing the provision of monitoring reports and dashboards for funders and board
• To work with the CEO, Managers and Trustees to develop annual budgets and to ensure services and projects are delivered to budget.
• Work closely with external partners and commissioning/funding agencies to ensure that Age UK HHB delivers the range of services that are required and/or contracted, on time and on budget.

About you:

To be successful in the role you will need to be able to operate effectively in challenging times and a constantly changing working environment. Experience in successful leadership, managing people, organisational change and improving business processes to support the charity’s strategy will be essential to this role.

Essential skills and experience include:

• Educated to Degree level or equivalent, or substantial successful senior management experience.
• Proven experience as an inspirational and successful leader of teams of staff and volunteers.
• Substantial experience in effective management of time, tasks and projects.
• Demonstrable experience of working within and/or influencing change in health and social care services.
• Experience in designing, planning, leading and mobilising new or remodelled services from concept through to business as usual.
• Knowledge of the voluntary sector and its ways of working with knowledge and understanding of user involvement and empowerment.
• Knowledge and understanding of local health and social care structures.
• Excellent written and verbal presentation skills.

If you feel you have the necessary skills apply today!

The charity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

About the organisation:

Age UK Hillingdon, Harrow and Brent provides a wide range of services for older people across the three boroughs of North West London. We employ 100 staff and are supported by 180 volunteers. Our turnover is in the region of £3.5 million.

Other roles you may have experience with could include: Deputy Service Manager, Service Coordinator, Services Coordinator, Service Lead, Social Care, Social Care Services, Health and Social Care, Programme Manager, Service Delivery Manager, Registered Manager, Registered Service Manager, Service Manager, Services Manager.

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Edinburgh & East Scotland. Based at home, situated in the region to regularly travel to assigned renal units.
Hours: Full or Part time hours up to 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa FTE

An opportunity to provides practical, emotional, and financial support for anyone affected by chronic kidney disease.
You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.
The role will cover (as part of a team) some of the main renal unit and satellite dialysis units across Dundee, Perth, Kirkcaldy, Lothian, Borders & Lanarkshire, and regular travel and attendance is expected to some sites.

We are recruiting for Full or Part time hours up to 35 hour per week to cover these areas – please advise in your application how many hours per week you are seeking and your preferred working pattern (35 hour is full time).

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

We are seeking a passionate and results-driven Business Development Manager to join our team (we work a 4 day week - Monday to Thursday).  TheGivingMachine is a dynamic and innovative charity dedicated to ensuring that all good causes can access regular, unrestricted funds.

To do this we leverage our charity status to provide funding avenues that are not available to good causes elsewhere.  We have generated over £2.25m to support thousands of schools, charities and community organisations so far and want to accelerate our impact with this position.

The successful candidate will play a crucial role in developing and executing sales and marketing strategies to expand the number of good causes benefitting from our GivingLottery service. This position requires a strategic thinker with excellent communication/marketing  skills (verbally and digitally) and strong experience and understanding of the charity sector - in particular community causes.

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the Liverpool & Wirral region with regular travel to assigned renal units. 
Hours: Full time hours, 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa

An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.

The role will cover the main renal units and satellite dialysis units across your designated area in Liverpool and Wirral. Frequent travel and attendance is expected at some sites.

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

About the Royal Foundation and the Centre for Early Childhood

The Royal Foundation mobilises leaders, businesses, and people so that together we can address society’s greatest challenges. Led by The Prince and Princess of Wales, our work is built on world-class research, long-term partnerships, and measurable, scalable impact. We build collaborative initiatives where leaders from all parts of society can come together to identify emerging challenges, agree joint action, and make a real difference on key societal challenges.

The Centre for Early Childhood, which was launched by Her Royal Highness the Princess of Wales in June 2021, drives awareness of and action on the extraordinary impact of early childhood – changing what we think and do from pregnancy to five to transform society for generations to come. We are a small team with big ambitions - delivering research, insights and creative campaigns to deepen understanding and make the case for change, while convening, collaborating and designing initiatives to create tangible, long-term impact. 

The role

We are seeking an exceptional Associate Director of Programme and Impact to join the Centre for Early Childhood senior leadership team. Reporting to the Centre’s Executive Director, and working closely with Royal Foundation and Kensington Palace teams, you will play a key role in designing and implementing our ambitious programme of work to drive action on the extraordinary impact of early childhood.

You will combine optimistic and creative leadership, with a rigorous, collaborative and hands-on approach, to support the delivery of existing programmes and the design of new ideas from concept to launch. This will involve working with stakeholders from right across the system around children and the adults in their lives, including health, education, business, and voluntary and community sectors.

The role requires cross-sector experience, broad subject-matter expertise, and an ability to make sense of a complex evidence and policy landscape for a range of audiences - to support strategic decision-making and prioritisation, as well as to ensure the quality of our day-to-day work. You will provide sound counsel to internal and senior stakeholders, and be a trusted, credible voice when engaging externally.

You will provide expert oversight of the Centre’s research plans and activities, ensuring our programme of work is evidence-informed and that we can evaluate our impact. You will be adept at taking a brief and working with a range of perspectives to develop high impact programmes and products, and skilled in leading cross-functional teams to deliver to the highest quality. From supporting the design and delivery of creative campaigns and engaging events, to developing impactful partnerships and initiatives, you will bring energy, creativity and grip to ensure the success and impact of our work.

This is a unique opportunity which will allow the successful candidate to lead and implement a range of exciting and unique programmes to drive awareness and action on early childhood.

Our Company & Culture:

 The Royal Foundation is committed to equity, diversity, and inclusion and to ensuring a positive, safe, and respectful environment which promotes the wellbeing and dignity of our employees, partners, suppliers, and those whose interests we represent. We are committed to promoting a positive and inclusive working environment that has a diversity of people and views, and one that supports our culture of collaboration and curiosity. These principles underpin our professional behaviour and are embedded in our policies, procedures, day-to-day practices, and external relationships.  We therefore welcome and encourage job applications from people of all backgrounds.

• Salary:  Circa £70,000, DOE
• Location: Central London office three days a week, with flexibility to work from home the remaining two days
• Contract type: Permanent
• Holiday: 25 days per annum + BH
• Hours: 37.5 hours per week (Monday to Friday)
• Benefits: Pension scheme (non-contributory), private medical insurance, life insurance, season ticket loan

Summary

Salary: Starting salary at £24,525.54 - £27,597.03 (depending on experience)

Hours: 35 hours per week

Location: Birmingham (at MWNUK offices)

Job Type: Permanent (subject to funding)

Deadline: Midday on Friday 2nd August 2024

Interviews: Week commencing Monday 12th August 2024

Start Date: Monday 19th August 2024

About Us

Muslim Women’s Network UK (MWNUK)  is an award-winning national charity based in Birmingham working to advance equality and social justice for Muslim women and girls. MWNUK achieves its aims through research, campaigning, training, engaging with its membership, evidence-based advocacy, and by operating a culturally sensitive helpline and counselling service.

Who we are looking for?

A highly motivated and organised individual who is passionate about women’s rights and has management experience of leading a small team, able to plan ahead, work with minimal supervision and able to use own initiative.

Job Description

Purpose of the Role

The Helpline Manager will manage and provide support and advice to a team of Helpline Support / Case Workers and Helpline volunteers who will be handling calls. The role will also include occasionally providing helpline cover during staff shortages. The helpline supports women on more than 45 different issues with the majority of call related to various forms of violence and abuse as well as mental health and wellbeing.

The Helpline Manager will be responsible in ensuring that the service continues to be culturally sensitive and be able to respond to a diverse population of women with complex needs. A significant part of the role will encompass managing staff / volunteer rotas, monitoring staff performance, identifying and managing safeguarding issues, ensuring that the helpline database is being maintained and providing helpline data to other staff. The role will also include attending external stakeholder meetings and raising awareness of the helpline service. The Helpline Manager will also have some involvement in other MWNUK projects, services and activities as required. The role requires a proactive, organised and practical approach to ensure MWNUK’s projects are delivered effectively and efficiently, providing high quality support and customer service across the organisation, both internally and externally.

Main responsibilities

· Supervising the Helpline team of 11 staff (however this is equivalent to 3 full time staff per day only) and ensuring there is sufficient helpline cover and monitoring their wellbeing.

· Recruiting and training helpline volunteers and staff with the support of senior management and ensuring their development needs are flagged up.

· Monitoring performance of helpline staff through monthly supervision meetings and annual appraisals.

· Identification, handling and recording of all safeguarding risks and issues for both children and adults, including in instances of domestic abuse, forced marriage, honour-based violence, sexual abuse, self-harm, isolation, housing, marriage and divorce etc.

· Reviewing helpline cases before they are closed ensuring the data has been properly recorded.

· Monitoring helpline data and identifying any trends and sharing them with senior management and the Advocacy Officer.

· Maintenance of accurate records, online databases, filing systems and computer files and gathering of statistics as required by the Operational Director and / or CEO and external evaluating consultant.

· Maintenance of all information in line with confidentiality and data protection policies while observing professional boundaries at all times.

· Holding monthly helpline team meetings and sharing learning as well as identifying and sharing interesting cases with senior management and the Advocacy Officer.

· Attending external meetings e.g. MARAC meetings, engaging with police and social services.

Other duties

· When required (i.e. when there are staff shortages) provide cover on the helpline and respond to phone calls, emails, texts and webchat in a faith and culturally sensitive manner.

· Keeping up to date with helpline issues such as forced marriages, domestic violence, honour-based violence, sexual violence, female genital mutilation, mental health, discrimination and women’s rights – including assisting with projects and services on these issues.

· Promoting the helpline’s services to a range of stakeholders.

· Occasionally (if required) delivering training workshops and leading discussions online and in schools, colleges, and community organisations on issues such as forced marriages, domestic violence, FGM, honour-based violence, child sexual exploitation etc.

· Carrying out duties to support to the Operational Director and / CEO.

· Attending training as required.

· Undertaking outreach work if required.

Person Specification

· Strong experience of dealing with minority ethnic women particularly from Muslim communities who have suffered domestic violence and other forms of abuse such as forced marriage, honour-based violence, sexual violence, mental health issues etc.

· Knowledge of key issues that will arise on the helpline such as domestic violence, forced marriage, honour-based violence, sexual violence, mental health, hate crime etc.

· Strong experience of identifying and handling safeguarding issues for both children and vulnerable adults.

· Experience of managing, supporting and supervising a small team.

· Second language such as Arabic, Bangla, Punjabi or Urdu.

· Excellent IT skills (word processing, databases, spread sheets and Outlook).

· Able to build relationships with whilst maintaining professional boundaries.

· Proactiveness, enthusiasm and commitment along with an honest and trustworthy approach to the role.

· High level of professionalism when dealing with internal and external stakeholders.

· Strong organisational and interpersonal skills with solid communication skills – written and verbal.

· Experience of effective teamwork i.e. listening (including taking on feedback), being respectful and instilling confidence and motivation into staff and volunteers.

· Ability to work independently without supervision and being able to use initiative.

· The ability to work in a positive manner, under tight deadlines.

· Understanding of and adherence to confidentiality and data protection issues and an understanding of maintaining professional boundaries.

· Understanding and knowledge of the voluntary / non-profit women’s rights sector.

· Drive and willingness to go above and beyond role and be able to demonstrate a commitment to women’s rights.

Application Process

· 1st Stage: Please email your current CV and a cover letter outlining your suitability for this role  by midday on Friday 2nd August 2024.

· 2nd Stage: Shortlisted individuals will be invited to attend an interview in week beginning 12th August 2024.

(Please note we will be unable to provide feedback at stage 1 of the application process)

Further Information

· Basic DBS clearance is required.

· If successful, references will be requested. To help speed up the process please include references in your CV.

· Please note that in accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.

The Dalgarno Trust is looking for an outstanding Project Manager who is passionate about health and wellbeing to manage our Community Champions project. You will be an effective and dynamic project manager with the right mix of both hands-on and management skills to recruit, lead and develop a team of local volunteers. Community Champions actively engage our local Dalgarno communities in identifying health needs and improving their health and well-being by delivering campaigns, events, activities, training and signposting to other services.

Community Champions are local people who volunteer their time to connect local communities and residents with local services. The Champions have success because they know and understand the culture and language of local communities and can tune into the communities’ needs and aspirations. The Dalgarno Community Champions project focuses on reaching residents living in the five social housing estates known as the Dalgarno Wedge.

The Champions reach out to the community in different ways from meeting people on the streets, knocking on doors and engaging people through various events and networks. Talking to residents regularly provides a rich insight into identifying challenges and learning what people need to influence commissioners, other professionals, and decision makers. The Champions also support residents in making informed choices about a range of issues linked to their health and wellbeing. Through the programme the Champions are supported in gaining vital skills, training, and experience to progress them in their own professional development. 

Job Description:

· Recruit and coordinate Community/Maternity Champions volunteers to promote local health and wellbeing.

· Create engaging opportunities around local and national health campaigns for volunteer outreach in order to engage hard-to-reach communities

· Manage project delivery including community research, events, regular activities and public health campaigns

· Manage the work of the Community Champions Support Worker (working 16 hrs per week) and conduct regular supervision.

· Manage the work of the Community Champions Apprentice (working 30 hrs per week) and conduct regular supervision.

· Effectively manage and monitor project expenditure.

· Work with partner organisations to maximise the impact of Community/Maternity Champions and foster good working relationships between volunteers and local organisations

· Capture case studies and news and publicise to residents and stakeholders via the Community/Maternity Champions and the Dalgarno Trust website, newsletter and other social media outlets (Twitter, Facebook, Instagram, Next Door)

· Capture and record outputs on the online monitoring database and complete quarterly monitoring reports to the bi-borough Public Health Department

· Ensure that there is a diverse and equitable access to volunteering opportunities

· Liaise with GP surgeries and health and social care providers located in and/or serving the Dalgarno Ward residents to develop a thorough understanding of their services and create referral and access pathways

· Effectively manage and offer ongoing support and supervision to Community/Maternity Champions volunteers to include: regular supervision meetings and appraisals with volunteers; source & deliver continuous professional development, to enable them to undertake community research, signpost members of the community to appropriate services and support a range of volunteer-run activities e.g. information sessions and specialist training workshops on health and wellbeing themes designed to inform and build upon the knowledge of volunteers

· Ensure all staff and volunteers adhere to Dalgarno Trust’s policies and procedures.

· Undertake any other duties as directed.

· Be willing and able to work occasional evenings and weekends