Relationship Officer Jobs
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life.
Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK.
We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.
We believe no one should face financial hardship in later life. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
Working closely with the CEO, the Director of Policy and Influencing and the Head of Policy and Research, the Head of Influencing will lead a powerful influencing programme. They will ensure that our work is centred around the experiences of older people in poverty, and that we undertake strategic and sustained influencing activity to persuade key decision makers and persuaders to support and act on our policy recommendations across the nations. Alongside providing cross organisational media communications support. The Head of Influencing will provide effective, inspirational, transparent and compassionate leadership and line management to colleagues in the Influencing department. This is one of two new roles in our well established Policy and Influencing Directorate, building on our commitment to drive forward policy change that tackles poverty in later life.
You should have a passion to tackle poverty in later life, and significant experience leading the development and delivery of overarching influencing strategies across the nations to effectively target decision makers and secure support for our policy calls. It’s also essential to be an experienced line manager and team player, collaborating with internal and external stakeholders across the nations to secure policy change.
For full details on the role and requirements, please read the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age on the careers page of our website.
Application Process:
To apply, please submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Person Specification, by visiting our jobs website (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do however include dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role.
Closing Date: 23:59 on Monday 12th August.
Interview Dates: Interviews to be held in person on 27th and 28th August.
The client requests no contact from agencies or media sales.
This is an exciting opportunity for someone with experience of producing innovative and insight-led campaigns from conception to delivery and a passion for line managing a team and developing people.
The Individual Giving Manager will lead the implementation and development of our Individual Giving programme. You will be responsible for managing a team with ambitious targets and an exciting portfolio of campaigns to drive donor acquisition and retention, with a particular focus on digital campaigns.
You will work in a cross team manner, collaborating with colleagues to deliver activities that delight and inspire our supporters, encouraging long term partnership. You will form strong working relationships with internal stakeholders and external suppliers.
We promote flexible working at Terrence Higgins Trust. This position will be a hybrid role based between our offices in either London, Brighton or Glasgow and home working. We offer both National Allowance and London Allowance on top of base salary, depending on location.
The client requests no contact from agencies or media sales.
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life.
Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK.
We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.
We believe no one should face financial hardship in later life. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
Working closely with the CEO, the Director of Policy and Influencing and the Head of Influencing, the Head of Policy and Research will lead an ambitious programme of research and policy development - with the experience of older people in poverty at the core - to secure change on reserved policy issues across the UK. The Head of Policy and Research will work proactively, collaboratively and strategically with internal and external stakeholders to secure support for our policy and practice recommendations and make them a reality. They will provide effective, inspirational, transparent and compassionate leadership and line management to colleagues in the Policy and Research department. This is one of two new roles in our well established Policy and Influencing Directorate, building on our commitment to drive forward policy change that tackles poverty in later life.
You should have a passion to tackle poverty in later life, significant experience leading and evaluating large and complex programmes of strategic policy work and devising creative and workable policy solutions that are adopted by UK Government, businesses and/or regulators. It’s also essential to be an experienced line manager and team player, collaborating with internal and external stakeholders across the nations to secure policy change.
For full details on the role and requirements, please read the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification, but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age on the careers page of our website.
Application Process:
To apply, please submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Person Specification, by visiting our jobs website (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do however include dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role.
Closing Date: 23:29 on Monday 12th August.
Interview Dates: Online interviews on Monday 19th and Tuesday 20th August with flexibility if candidates would find these dates difficult.
The client requests no contact from agencies or media sales.
Adult Carer Services Manager role
Hours - 28 hours per week
Salary - £36,350 per annum FTE (£27,141 actual)
An opportunity is available to help make life better for carers
Are you self-motivated, organised, empathetic, able to work independently and think on your feet, then you might want to consider joining a small team of like-minded people.
Our charity, the Carers Support Centre, works across Bristol and South Gloucestershire to support unpaid family carers who are supporting their loved ones at home.
We currently have a vacancy in our Adult Services Team to support the Chief Executive and Senior Management Team and work with our Adult Carer Team. This is a senior role that requires managerial experience, an understanding of the health and social care sector, safeguarding, empathy and the ability to work with different employed teams and volunteers.
Main duties will include:
To:
· Be a member of the Senior Management team and actively participate in the overall strategic management and development of the organisation.
· Ensure that the strategic development of the adult carer services are co-ordinated and services are delivered in line with funded contract requirements, CSC's development plan and local and national strategies and priorities.
· Be responsible for the support, supervision, management and development of the Carer Support Team, Health Team, Volunteer Development & Carers Time Team Managers and the Walk & Talk lead.
· Be the Adult Safeguarding lead, working in conjunction with the Children’s Safeguarding lead and deputies.
· Lead on the staff wellbeing programme and areas of work.
There’s lots more we could tell you, but why not apply and come and see for yourself.
Closing date for applications is 5th August 2024 @ 9am with interviews on 14th August.
Please visit our website for all the information you need and details of how to apply. All completed applications should be returned to via email.
If you would like to know more about this role, please get in touch for further information.
Registered Charity No: 1063226
The client requests no contact from agencies or media sales.
Are you a self-motivated professional with a proven track record of building lasting relationships and achieving ambitious yet realistic targets? If so, we invite you to join the team at Afghanaid as our new Philanthropy Manager. In this pivotal role, you will be instrumental in expanding our high-value unrestricted fundraising capacity, spearheading the recruitment and retention of Trusts and Foundations, Major Donors, high-value Regular Givers, and Corporate Donors.
We seek an experienced fundraising professional who is passionate about community-led development in challenging contexts, and eager to partner with Afghan communities to build brighter futures. This position offers a unique opportunity for career advancement, providing the ideal candidate with the chance to take ownership of the strategic growth of our high-value income streams. If you have the ambition and determination to drive our fundraising efforts forward, we would love to hear from you.
Specifically, the postholder will be responsible for the following:
Strategy, planning and reporting
- Produce annual fundraising plans and budgets for major donors, trust, corporate and regular givers to engage supporters and develop relationships;
- Work with the Head of Communications & Giving to develop and deliver long-term high value fundraising strategies;
- Manage budgets for fundraising activities and events;
- Report against monthly, quarterly and annual targets, identifying variances and strategies to address where needed;
- Lead on the set up of systems and processes to support effective and efficient fundraising and relationship management;
- Keep up to date with fundraising best practice, policy and relevant legislation and ensure these are reflected in Afghanaid’s approaches;
- Produce pipelines, reports and analysis of major donor, trust, corporate and regular giver fundraising.
Trust, Major Donor, Corporate and Regular Giver Fundraising
- Identify and secure new trust and corporate funding relationships through database analysis, desk research, networking, formal presentations, and producing concept notes or proposals;
- Retain and maximise relationships with existing trust and corporate portfolio through designing and delivering bespoke annual engagement strategies, including exclusive and personalised reports, briefings, calls and proposals;
- Promote cross-department collaboration on trust and corporate fundraising to maximise both unrestricted and restricted fundraising, leading meetings, identifying synergies, and integrating pipelines and prospecting mechanisms;
- Identify and secure new major donors and regular givers, conceptualising and running acquisition campaigns alongside the HC&G;
- Identify potential major donors and high value regular givers within Afghanaid’s donor portfolio and implement plans to develop these relationships;
- Manage and maximise relationships with existing major donors and high value regular givers through designing and delivering annual engagement strategies, including reports, calls and proposals;
- Collaborate with colleagues to produce content for engaging monthly email newsletters for high value portfolio;
- Design and manage an annual campaign to upgrade existing regular givers;
- Secure match funding from key trust, corporate and major donors to maximise the success of events and appeals;
- Mobilise Board of Trustees and Directors to support with stewardship of high value donor relationships;
- Organise the annual high value donor dinner, compiling the invitee list, managing RSVPs and organising other logistics;
- Coordinate and attend other events and external fora, representing Afghanaid, networking and pursuing opportunities;
- Manage external platforms related to high value giving including Benevity, Global Giving and Myriad US, updating where appropriate in alignment with campaigns and appeals and actively identifying ways to maximise their use and join new platforms where appropriate;
- Work with colleagues to identify and pursue opportunities for gifts-in-kind or alternative high-value partnerships.
Data and administration
- Ensure all phone calls, meetings, emails and other engagement with trusts, corporates, major donors and high value regular givers are logged on Salesforce, ensuring records are clean;
- Work with the Database and Insights Analyst to conceptualise and implement key CRM processes that promote efficiency, accuracy and maximise the use of automations;
- Work with the Database and Insights Analyst and other C&G colleagues to ensure all donations from these donation streams are recorded and reconciled accurately on the database;
- Ensure Gift Aid declarations are sought from all eligible donors and appropriately filed;
- Liaise with colleagues to ensure funding contract requirements are adhered to;
- Monitor the Supporter Care email address to ensure all donors are receiving the best possible experience;
- Undertake any other duties as and when required by the line manager and/or overview manager.
About Afghanaid
Afghanaid is a community-led humanitarian and development organisation operating in Afghanistan. For more than forty years we have worked with millions of families in some of the poorest and most remote communities in Afghanistan. We build basic services, improve livelihoods, strengthen the rights of women and children, help communities protect against natural disasters and adapt to climate change, and respond to humanitarian emergencies.
Our community-led approach ensures Afghans shape their own development, making them active participants in determining the future of their country. With our years of experience, our 97% Afghan team, and our deep understanding of local, cultural and ethnic issues, we have earned great trust and respect among the communities we work alongside. This has allowed us to gain access to some of the most underserved areas of the country.
Downlooad our attachment to read the full job description and person specification.
Working with communities in Afghanistan to find long-lasting solutions and provide life-saving support to those in crisis.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours: 35 hours per week (full-time)
Annual Leave: 28 days per annum, excluding bank holidays
Location: Hybrid working (60% Barnet / Brent Office, 40% Home)
CB Plus is seeking a talented and creative Fundraising Manager, who will be integral to supporting the financial sustainability of CB Plus. The successful candidate will be responsible for developing and implementing comprehensive fundraising strategies to meet financial targets, ensuring a consistent and expanding revenue stream. This includes building a diversified income base for CB Plus, planning and coordinating fundraising events, and building and managing relationships with commissioners, funders, and donors.
The Fundraising Manager will identify new funding opportunities and secure potential donors, researching funding prospects and developing strategies for new support. They will prepare grant proposals, manage grant reporting requirements, and liaise with funding organisations to present CB Plus’s case for support. The successful candidate will have a proven track record in fundraising, excellent communication and relationship-building skills and will be dedicated to our cause.
The postholder will be part of CB Plus’s newly formed Management Team. The Fundraising Manager will report to the Director of Operations and work closely with the CEO.
Please see the job description for further information about the role.
Interviews will be held via Zoom
Please send your CV, with a covering letter explaining how you meet the requirements of the person specification.
Please note, we will not be able to accept applications without a cover letter.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
TVAP CIO is a medium sized charity with a 40-year proven history of making a positive difference to the disabled community.
We have a very clear mission - to make life fairer, more fun and less stressful for families and individuals with disabilities.
We are looking for a friendly and dynamic fundraiser to join our team and manage our Trust and Foundation applications. We need someone who cares and who wants to make a real difference, ideally with a disability background or a working knowledge of disability issues.
The Thames Valley Adventure Playground (TVAP) is run by the CIO Trustees and through their Playworkers and support staff provides safe and stimulating play and learning opportunities for over 25,000 visiting families and individuals with disabilities every year. TVAP also offers additional support to families through our respite and ancillary services.
TVAP is an inclusive adventure play space where siblings, friends of a child with additional needs and children from the local community are always welcome to come and join in the fun, play together and experience a special TVAP adventure.
Every child has the right to play and be safe.
This post is a unique opportunity for you to make a positive difference to thousands of individuals living with disabilities. The working hours will be a flexible 16 hours per week and the post is offered for an initial period of 1 year, which will be renewable by mutual agreement. You will work mostly from home but to inform your applications and keep the Trustees and the Team informed you will be required to come into TVAP often.
An ideal candidate will possess:
- Solid experience and proven track record of fundraising with Trusts and Foundations..
- Exceptional skills in creating compelling funding applications.
- Excellent understanding fundraising platforms and donor management
- Strong communication skills
As our Trusts and Foundations Fundraiser you will develop and influence our funding strategy, identify, actively seek out and engage trusts, foundations and other funders by writing compelling and comprehensive bids, presentations and applications.
Your ultimate goal is to raise a significant amount of funding and all-out support from Trusts and Foundations for TVAP CIO.
We would love to hear from you if you are passionate about helping others, have a proven record of Trust fundraising and are ready to take on this exciting opportunity and help us to build sustainable engagement with existing and new supporters.
For more information please feel free to email the Charity Manager, Gary Warrington at TVAP
The client requests no contact from agencies or media sales.
Executive Director of Support & Wellbeing
Stoke-on-Trent
£108,875 a year
You’ll be responsible, through the Chief Executive to the Board of Management, for the effective management of support and wellbeing services which includes all operational services across our client's organisation
You will also have responsibility for business development and fundraising, quality and performance, as well as landlord liaison functions within the charity - a property portfolio in the region of 260 units. As a member of the Executive Leadership Team, you will work collaboratively with senior colleagues, Board Members and Charity Trustees.
Job requirements:
- Drive the strategic direction of the organisation, as part of the Executive Team, contributing to the development and delivery of the Group’s corporate plan and all policy formulation at strategic level.
- Demonstrate clear, determined leadership. With specific responsibility for the strategic direction of Revival, Glow and Concrete, you will lead on delivery of the business and growth strategy, budget management, contractual targets and requirements, as well as wider Group objectives.
- Ensure effective governance arrangements for Honeycomb Charitable Services, overseen by the Group Board.
- Maintain a strong understanding of the external operating environment both locally and nationally. Leading on broadening the Group’s partnerships across all areas of operation, in line with business objectives and growth ambitions.
- Build strong relationships with commissioners, partners and stakeholders. Influencing local strategies and seeking out or extending opportunities for innovative models of delivery to meet current and future needs.
- Proactively manage risks around safeguarding / safety of customers, and contract compliance, ensuring all staff are clear on their obligations to report any concerns. Ensure best practice is adopted in reporting internally to the Group Board and externally to bodies such as the Charity Commission.
- To be a dynamic leader and an active member of the Executive Team, liaising with the Board members, Chief Executive, and other Executive Directors on customer, housing and property related services.
- Lead on setting and managing the budget which includes annual rent and service charge reviews for Revival, Glow and Concrete (c.10m)
What they’re looking for:
- A degree level qualification or equivalent.
- A relevant housing qualification (secured or working towards) as outlined in the Competence and Conduct Standard consultation. Or a commitment to secure the qualification within allowed timescales.
- Extensive experience of operating at a senior management level or director level in health, social care, charitable or a relevant support field.
- Evidence of continuous professional development and a commitment to continuous learning for self and others. Significant experience of strategic leadership and responsibility for delivery of care and support services.
- Demonstrable track record and evidence of developing and winning business to achieve growth and sustainability in support services.
- Experience of working in the social housing charity sector preferable.
- Strong interpersonal skills, with the ability to influence and work collaboratively with other leaders and managers. Be self-aware, emotionally intelligent, and able to work with, lead and project manage across all teams at all levels.
Help our client to make sure everyone in their region has access to a happy home. APPLY NOW!
They’ll be interviewing as we go so might close the application process early if they find the right person.
#OfficeHours #SupportAndWellbeing #ExecutiveDirector #JobsThatGiveBack #GreatBenefits
Salary: £27,584 FTE
Hours: Full time (35 hours per week)
Department: Prison delivery
Job Type: Full time
Contract Type: Permanent
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Full Sutton. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison-based. Employee benefits include a company contritution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
?Interviews are planned for the 10 September 2024.
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-215833
Salary: £11,034 (£27,584 FTE)
Hours: 14 hours (2 days per week)
Department: Prison delivery
Job Type: Part time
Contract Type: Permanent
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Hollesley Bay. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison-based. Employee benefits include a company contritution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
?Interviews are planned for Friday 30 August 2024 (online).
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-215826
It's a Penatly are looking for an outstanding Communications & Marketing Manager who will support the communications and strategic objectives of our anti-trafficking & exploitation global campaigns during major global sporting events which have an average reach of 180 million, and our CommonProtect (legal reform for child protection in the Commonwealth) and Student Ambassador (Universities) programmes. You will act as brand manager for all It’s a Penalty’s communication output, including campaign and marketing collateral, social and digital media, and programme promotional materials.
With a deep understanding of effective marketing campaigns through a variety of media and a passion for marketing and strategy, you will act as contact for journalists and media outlets, work across all teams, advising and supporting the production of new materials and content, supporting the communications aspects of all our programmes, ensuring they meet the needs of our audiences.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Hosting is wonderful, but only ever temporary.We're looking for an experienced, knowledgeable person to support our hosted guests to move on from their hosting placements.
You'll combine your compassion, organisational skills and expertise to work with our guests as they take their next steps in finding a safe home and rebuilding their lives after exploitation.
Hope at Home operates a hosting scheme for survivors of modern slavery and human trafficking in the UK. We train and support hosts to welcome a survivor facing homelessness into their homes for an agreed time period.
We believe no survivor of slavery should ever have to sleep on the streets.
We are looking for a highly organised, self-motivated person with demonstrable experience of helping people find accommodation to join our team and assist our guests directly to move on from hosting. This is a brand new, but vital role as we are only able to continue hosting if guests are provided with ways to move on from their temporary hosting placements. As advice services, housing and support providers are increasingly overwhelmed, we plan to offer our own support for our guests.
KEY RESPONSIBILITIES
·Build a relationship via phone, email and online calls with hosted guests to help them progress their move on options.You will sometimes use an interpreter for these calls.
·Advising guests of their rights to statutory or private rented accommodation.
·Working with guests to apply to housing providers, asylum or MSVCC accommodation when entitled.
·Signposting to other sources of support for guests.
·Ensure Hosting Coordinators and external guest support workers are fully informed of interactions and plans.
· Collaborative Working with housing providers, external support providers, guests and the Hope at Home hosting team.
For a full job description and person specification, please see the attached document.
EMPLOYEE BENEFITS
Holiday Entitlement
33 days FTE including bank holidays (19 days actual including bank holidays).
Training & development
We have a strong value for the personal growth and development of our staff, as such we actively encourage and enable our employees to undertake various forms of training and development to enhance their personal skills and abilities and to grow as individuals.
Other benefits
Monthly external supervisions, flexible working arrangements, employee pension scheme, travel costs (including mileage) covered by Hope at Home, supportive team and plenty of cake.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Supporter Relations Team plays a pivotal role in building relationships with our supporters and assisting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation. The main purpose of this role is to deliver excellent customer service to our supporters from the beginning of their journey with Blood Cancer UK. Our processes need to be as efficient and effective as possible to get the best from our supporters.
This is an excellent opportunity for someone with great communication, organisation and interpersonal skills. The post holder will take responsibility to help build lasting relationships with our supporters through written and verbal communication and ensure efficient administration of donations and maintaining accurate data on our CRM system.
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.
The client requests no contact from agencies or media sales.
Role Profile
Place of work: Hybrid, time split between home working, our office and out in the community of Cornwall (includes weekly face to face meetings in Cornwall)
Role summary
This role is multifaceted, helping Cornwall VSF to deliver our contracts effectively.It is envisaged that this role will initially be solely focussed on the People in Mind contract.It is anticipated that once the Programme Lead is embedded into the PiM service, that a second contract will be added to their portfolio.
Key Duties
Programme management.
Create, update, communicate and manage the overarching programme plan, contract risk register monitoring, budget, and evaluation - reporting progress on a quarterly basis.Ensure the plan reflects the bid and where plans have diversified, ensure rational is communicated to the partnership and commissioners.
Develop and manage trusted relationships all levels to ensure effective networks, communication and collaboration are created, nurtured, and enhanced.
Develop excellent relationships with ICS stakeholders (including NHS, local authority, and commercial organisations). Manage relationships all levels to ensure effective networks, communication and collaboration are created, nurtured, and enhanced.
Work with VSF’s Leadership and Finance Officer to ensure the budget lines you are responsible for are effectively managed, monitoring spend against profile on at minimum a quarterly basis.If underspends are incurred work with the partnership to ensure funds are re-prioritised.
Develop and oversee the referral processes and reporting.
Ensure that points of referral such as the Community Gateway have the information needed about the providers to make accurate referral assessments.
Provide guidance to partnership about enquiry routes.
Develop and maintain an in-depth understanding of each separate delivery element.
Develop and oversee various levels of governance within the programme, e.g. steering group, programme managers, people with lived experience.
Formalise the governance arrangements for the contracts, working closely with the Steering Group to ensure governance enables ambitions.
Ensure all partners are meeting commitments in their bid proposals and contracts.Lead on partner relationship management.
Where gaps in provision are identified facilitate partnership discussions and feed into learning cycle to ensure decisions are made in a timely fashion.If the partnership decides to add new core partners, ensure that a detailed specification is created.
Manage delivery of the insight and impact of the programmes including a Human Learning Systems approach to insight, and Social Return on Investment approach to impacts, working closely with VSFs Intelligence and Impact specialist.
Proactively identify and develop emerging initiatives and opportunities for the VCSE sector, relevant to your contracts.Horizon scan for additional opportunities.
Organise and facilitate engagement events with the wider VCSE sector, including sessions with ICB/Cornwall Council and colleagues from outside the sector.
Work with senior leadership to develop and manages processes for conflict management, safeguarding and crisis management, quality assurance, provider underperformance, complaints, provider diversification or negotiations for provider service amendments.
All aspects of line management of Cornwall VSF programme team
Grant Funds
Lead on Cornwall Community Foundation contract liaison ensuring grant funding is delivered as planned, that the learning approach is embedded, reporting provides the data needed and that VSF has the communications content required.
Work with our learning partner to ensure learning events are well plan and that learning questions and plans are available well ahead of time.
Annually set the priority target areas for VCSE grant funding budgets, by facilitating discussion with the partnership and the Cornwall VSF team.
Ensure that learning is fully considered by the steering group and that delivery changes as a result of learning.
Ensure appropriate performance, impact and financial reporting processes are established for any grant elements within VSF’s management, governance procedures, and standards.
Personal health budgets
Working with wider VCSE partners, create a specification of what the programme requires from a PHB delivery provider, that includes guidance, process, forms, data, analysis, follow up with recipient and data capture and analysis from the follow up.
Work with learning partner to determine a learning approach for PHB.
Develop reporting measures for PHB and update information quarterly.
Human learning system approach
Work with learning partner to create a plan for the learning approach that covers all aspects of the partnership and on prioritise learning outcome that can be accommodated.
Facilitate the steering group considering learning and discussing potential changes to plans and service delivery.
Engage and lead on elements when required for programme managers, practitioners and CWF grantees learning sessions.
Reporting
Work with the Programme Coordinator and Intelligence and Impact lead to ensure the programme is capture all data required to enable continuous improvement of the programme.
Ensure that data is analysed to demonstrate important intelligence and impact and the relevant information is shared with Comms officers to feed into the Communications plan.
Lead on reporting to wider partnership on collective performance.
Lead on quarterly reporting to commissioners at quarterly online or face to face meetings.
Ensure end of programme reporting offers evidence of the value and impact of the partnership in readiness for re-commissioning
Communications
Work with the Communications (comms) Officer to create a communications strategy and delivery plan that will be shared with partners and funders.
Work with the Comms Officer to ensure that comms reporting metrics are determined so that appropriate data can be captured.
Oversee the creation of a comms brand strategy and guidance for the partnership, comms templates such as impact stories, case studies, requests for comms support, partner comms plans.
Ensure the comms officer works with partners to develop comms plans for their element of the service and that partners report back on their comms activities, this should be collated for impactful reporting to commissioners and for analysis on what has provided good return on either time or money spent.
Oversee the creation of social media channels for the contract and the social media strategy.
Work with Comms Officer to determine how to spend the modest comms budget, prioritising where the money is used and assessing the impact of the spend.
People with lived experience
Work with the Comms Officer to ensure that the voices of people with lived experiences are embedded in the strategy of the programme, by working either with other organisations such as Healthwatch and wider VCSE partners or by cultivating a specific programme group if necessary.
Ensure that this is embedded for the lifetime of the programme and that people with lived experience have a route to feedback about the services.
When feedback/steering is provided, ensure it is fed into the learning cycle.
General working requirements
Keep up to date with Cornwall VSF’s aims, policies and procedures and ensure these are followed
Working with VSF leadership to ensure the working culture of the VSF is collaborative, inclusive, reflective, constructive and matches the co-produced intentions for your VSF contracts.
Have an affinity to Cornwall VSF’s values of Compassion, Transparency and Inclusivity and always deliver your work with these values in mind.
Have a good understanding and awareness of current sector issues and the Cornwall community.
Have a good understanding of Cornwall and Isles of Scilly Integrated Care System.
Ensure the work reflects equality, diversity and inclusion legislation policy, and best practice
Monitor and evaluate activities appropriate to the role and contribute to the service planning process by providing regular reports and feedback on areas of responsibility.
Use VSF’s CRM system to share information about our stakeholders and membership organisations that would be beneficial to all colleagues.
Key Relationships
Chief Executive
Operations Director
Staff team (Programme Coordinator 1.0 FTE and Comms Officer 0.6 FTE)
Programme partners
Learning partner
Funders and stakeholders
Person specification
Essential Criteria
Extensive programme management experience.
Demonstrable ability as adaptable and effective communicator, delivering and accepting information at a variety of people levels (verbal, written, presentation).
Ability to analyse, understand, explain, and make recommendations based on complex information.
Fully conversant with Microsoft Office Suite including excel, word, outlook, PowerPoint, and Teams.
Well-developed planning and organisational skills, with the ability to manage and prioritise own workload
Proven ability to monitor and maintain casework systems and procedures, service delivery against agreed targets
The ability to commit to and work within the aims, principles, and policies of VSF and work towards achieving its strategic priorities.
Adaptable, flexible.
Excellent inter-personal and negotiating skills.
Excellent time management and organisational skills
Excellent problem-solving skills
Commitment to reflective performance and continuing professional development.
Ability to travel and work across Cornwall.
Understanding of the voluntary and community sector and the challenges and opportunities facing the sector.
Other requirements
The normal duties of the role may involve travel on a regular or occasional basis. It is a condition of employment that the post holder can exercise satisfactory travel mobility to fulfil the obligations of the role.
Be familiar with all relevant GDPR, procedures, ensuring that all statutory obligations are complied with
In-depth understanding of the business of running a charity or voluntary sector organisation including reporting requirements
Complete a satisfactory DBS check. (This can be applied for on appointment).
The client requests no contact from agencies or media sales.
ABOUT BOND
Bond is the UK network for organisations working in international development. We unite and support a diverse network of over 400 civil society organisations to help eradicate global poverty, inequality and injustice. We strengthen and champion the sector to make international development more efficient and effective. We work to influence governments and policy-makers, develop the skills of people in the sector, share expertise, and build organisational capacity and partnerships.
MAIN PURPOSE OF THE JOB
We are looking for maternity cover for our current Salesforce Adviser.
The role is responsible for the management and development of the Salesforce CRM, which is Bond’s primary source of data and is used for essential business including member administration and engagement, managing contacts, event bookings, feedback forms and lead management. This role is managed by the Membership and Marketing Manager and works across all Bond teams and CEO.
In this role, you will provide hands-on support and technical guidance to end users, ensuring the smooth and effective operation of the system.
Working across the organisation, the postholder is responsible for maintaining and developing Bond’s CRM (Salesforce). This includes improving the overall structure of the system including creating new record types and fields, automations via workflows, taking responsibility for data cleansing processes, developing and adapting pipelines and updating reporting and dashboards to serve the organisation.
The role is pivotal in providing high quality data to support strategic decision-making across the organisation, with a primary focus on data to support member retention and acquisition and build stakeholder engagement. This involves supporting staff members to ensure that all activity with members and stakeholders is logged and held in Salesforce as a single source of truth.
The role works closely with colleagues to maintain the associated Salesforce Community Cloud platform – the place where members communicate with each other through the Bond working groups and customers connect to our events, corporate partners, Bond Supplier Directory and recruitment services.
The post-holder will work with other team members to ensure that Bond’s digital infrastructure is seamlessly integrated with Salesforce, including its finance systems, e-marketing, events and other systems.
KEY TASKS / OBJECTIVES WITHIN THE CONTRACTED PERIOD
- Manage and develop Salesforce over the course of the contract ensuring any changes made are documented in Bond’s Digital HQ
- Ensure Salesforce is enabled so that all Bond’s activities with members and key stakeholders can be accurately logged and reported on – to give us an accurate and true picture of the level of engagement of our members
- Build the data culture in the organisation and upskill staff to use Salesforce efficiently and effectively – including data collection, automated processes and reporting - to ensure cross-organisation use
- Continue the implementation of Bond’s Salesforce Data Cleaning project
- Continue supporting the Certinia Consultant and Finance team with the improvements to the Certinia Finance System.
- Ensure the Salesforce back-up and disaster risk recovery solution is maintained and respond to any data breaches, alerts or notifications
- Set up and rollout new SF Community Cloud updates (eg: the events package)
- Troubleshoot and find solutions to any SF technical issues
- Contribute to the development and implementation of Bond’s digital strategy
- Contribute to relevant Bond/team strategies and plans and the annual planning and budgeting cycle.
MAIN RESPONSIBILITIES
Salesforce development, integration and user adoption
- Lead the ongoing strategic and operational development of Salesforce to ensure it continues to meet Bond’s business needs.
- Design and implement new processes where needed, trialling different approaches and suggesting improvements to enhance data capturing for future reporting needs.
- Work collaboratively across teams within Bond to ensure Salesforce meets their needs, including researching and implementing additional add-ons where required.
- Ensure Salesforce is maintained, developed and improved and integrated with other Bond systems as required.
- Troubleshoot issues and provide technical support to ensure they are resolved.
- Be the main point of contact for all Salesforce queries and issues within Bond.
- Provide training, support and advice to enable Bond staff to confidently use Salesforce on a daily basis. This includes setting up and inducting new Bond staff and the development of clear and consistent processes and procedures.
- Create, update and maintain documentation around digital processes and systems.
- Keep abreast of the latest Salesforce developments and use this knowledge to make improvements to Bond’s Salesforce architecture and features.
- Work alongside Digital Projects Adviser to develop and implement Bond’s digital strategy
Data gathering, analysis and reporting
- Implement a standard approach to data capture and reporting to ensure that the information contributes to Bond’s overall perspective on member, customer and stakeholder engagement.
- Implement Bond’s Data Cleansing project, ensuring old data is removed from the system, working with Bond’s Business and Operations manager/Data Protection Officer to ensure that data is held in accordance with Bond’s data protection policy.
- Monitor and maintain Bond’s data back-up and disaster recovery solution and processes
- Set up reports and dashboards to enable staff to monitor, analyse and report on their work and activity and gain insights to inform business and service development.
Member experience and community website
- Maintain, develop and improve Salesforce Community Cloud
- Work alongside the Digital Projects Adviser to test and update custom-built packages where required
- Update and maintain the digital projects tracker, ensuring projects are prioritised as per the business requirements
- Work with external suppliers as required.
PERSON SPECIFICATION
Essential
- Certified Salesforce Administrator Credential OR extensive Salesforce Administrator experience at an international development or third sector organisation.
- Demonstrable experience and proactive approach to improving CRM functionality to meet business need.
- Demonstrable understanding of process automation tools, such as Process Builder and Flows.
- Experience of using Salesforce to create reports and dashboards and extract data in order to develop customer/stakeholder insight.
- Experience of integrating Salesforce add-ons.
- Experience of managing a complex data cleaning project.
- Excellent written and verbal communication skills, also showing a technical competence when liaising with developers.
- Good organisational skills: ability to oversee multiple projects and prioritise resources where necessary and work on own initiative to deadlines.
- Creative thinker and a problem solving “can do” attitude.
Desirable
- Experience of salesforce community cloud.
- Experience of working in a membership organisation.
- Experience of using content management systems and/or e-commerce systems.
- Experience of using integrated CRM and e-marketing systems (ie, Campaign Monitor for Salesforce).
BENEFITS
Bond offers a competitive salary and benefits package including:
- 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year
- 7% pension contributions (staff pay 3.5%)
- Flexible working hours (Hybrid working – 1 day, minimum in the office per month)
- Staff Development days
- Perk Box access
- Employee Assistance Programme
- WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. – for staff and immediate family)
- Interest free season ticket loan
HOW TO APPLY
To apply, submit your CV and Cover Letter by midnight on Sunday 18th August 2024.
In the Cover Letter we expect you to set out:
- Why you are interested in this role
- How you meet the role requirements
- Your understanding of equity, diversity, inclusion and why it matters in this role
BOND AND EQUAL OPPORTUNITIES
Bond values diversity and works to advance equity and inclusion. All staff have a responsibility to ensure that they are being open, accepting and respectful to all that they come into contact with within their work at Bond, regardless their protected characteristics. Acting in accordance with the AEDI policy, Bond staff must contribute to our inclusive organisational culture ensuring that they are aware of and respond appropriately to micro-aggressions, racism, sexism, LQBTQ+ misconduct and disability equity. Bond Staff must not be bystanders, and must report when they witness any unacceptable behaviour.
In order to assess and ensure the continued effectiveness of Bond’s Equal Opportunities Policy, all applicants are asked to complete a short questionnaire when applying. You are not obliged to answer the questions but the more information you supply the more effectively we can monitor our equal opportunity practices. Completion of all questions is voluntary and failure to answer any question(s) will not affect your application in any way.
The information you supply will be treated in confidence and will not be seen by any member of the selection panel responsible for the appointment. The questionnaire will be detached from your CV and cover letter, stored anonymously and used purely to provide statistics for monitoring purposes.
SUBJECT OF EMPLOYMENT AT BOND
If successful, you must have the right to work for the duration of your contract at Bond. All offers of employment will be subject to satisfactory references. Bond also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.