Relationship Officer Jobs

The successful candidates will work 35 hours a week over 5 days, including evening and weekend work as required by the company. 

We have 20 roles available in the following locations:

Belfast, Birmingham, Blackburn, Cardiff, Colchester, Glasgow, Inverness, Leeds, London, Maidstone, Manchester, Middlebrough, Newcastle, Norwich, Nottingham, Plymouth, Portsmouth, Sheffield, Truro and Wrexham.

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a COMMUNITY BUILDER to join our Community Development team.

Please see below for more information on what just might be your future role.

About The Role 

The Help for Heroes Community Development team are looking to recruit a team of Community Builders to assist in their reshaped participation and connection strategy. Using Asset Based Community Development, we seek to support the charity’s objective to enhance reach and positive impact for members of the Armed Forces Community facing challenges within their local communities.

Are you interested in the Armed Forces community and harnessing their strengths and gifts? Can you identify what already exists in an area and utilise it to create new networks and make things happen?

We are looking for a motivated, dynamic and confident people who are passionate about collaborating with communities in the design and delivery of interventions that bring and connect people together to strengthen networks within the local community. If you believe in the advantages of having a strong community, this role could suit you.

Working closely with Community Development Managers across regions within the UK, the Community Builders will play a vital role in helping to improve lives for Armed Forces Community members by creating a supportive environment that allows them to re-engage and connect with the services at Help for Heroes and with the wider community. 

The main purpose of this role is to connect local people through their skills, passions and assets and support the creation of new connections, bringing people together to improve wellbeing and make the community a better place to live. This will include listening to different points of views, building relationships and motivating people to work together and create their own action influenced by their interests and skillsets to positively impact local communities and help them to flourish.

About You

You will have experience leading and facilitating the mobilisation of local communities, asset mapping, bringing together people for engagement that matters to them. You will have knowledge and experience of Asset Based Community Development work, outreach methods and you will have good organisational skills, energy and the ability to animate local communities. 

Key Responsibilities

• Deliver outreach to drive local connection, engagement and participation opportunities for the AFC 

• Develop and embed an ABCD informed way of work 

• Asset map 

• Organise and facilitate community meetings to share ideas, encourage collective decision making and build a sense of belonging 

• Encourage and pilot community lead action in response to local AFC needs/interests through peer led/co-designed initiatives 

• Increase awareness of the challenges faced by military personnel, veterans and their families

PLEASE NOTE: The successful candidates will need to be based within an hour’s commute of their allocated locality and there is a requirement to travel within a 75-mile radius of this location (travel expenses covered). Flexibility in working hours is necessary to ensure a total of 70 hours is covered over a 2-week period so please take this into consideration before applying. 

We are looking for someone with the following: 

• A Community Development qualification and/or at least 3 years' experience working within a community development or similar role, with responsibility for bringing about social change and improving quality of life 

• Excellent communication and interpersonal skills, with the ability to develop relationships which lead to actions  

• Demonstrable experience within an integrated multi-disciplinary service  

• Experience of engaging and working collaboratively with partners/stakeholders 

About the Team 

You will work as part of the Community Development team; this newly formed team will approach working in defined localities using an asset based community development approach. Together the Community Development Managers and the Community Builders will strengthen local communities using resources and networks that are readily available. You will do this to proliferate opportunities for sustainable participation and engagement alongside a multi-disciplinary team in order to support the Armed Forces Community to live well after service. 

Please see job description for more details about the role. 

About you

We are looking for an engaging and effective individual to join the Policy & Communications directorate in a newly created role.

You will lead our policy team, build relationships with key stakeholders, and work with communications colleagues to grow the BES’s reputation.

Insightful, you are an expert facilitator and enjoy getting the best out of people, adept at balancing stakeholder interests with an eye on the bigger strategic picture.

A trusted advocate, you will enjoy taking ecological evidence to the heart of local and national government to influence for the benefit of biodiversity.

About the role

Reporting to the Director of Policy and Communications, the Senior Policy and External Affairs Manager will:

• Maintain an up-to-date map of our stakeholder landscape to ensure networks of influence and audience priorities are understood
• Oversee the quality of external relationships, engaging with specific stakeholders as needed to form strategic alliances
• Identify key areas of policy focus where the BES is able to add value to national conversations around biodiversity and climate
• Co-ordinate the policy team on consultation responses, parliamentary inquiries, policy reports, and other policy documents and meetings.
• Lead the Policy Team to prioritise work across the three nations, rising to the challenge of responding to opportunities as they arise, and ensuring that we are always working to strategic effect.

For more details about this role, please download the role specification and job pack.

We're recruiting for a new Head of Income and Partnerships to join our team. 

ReachOut is a charity providing targeted youth development interventions which uplift individuals and drive positive societal change. We’re driven by our vision of a society where all young people are equipped with the skills and behaviours to lead fulfilling lives. 

We work in under-resourced areas where opportunities are more limited for young people and where educational inequality threatens young people getting trapped in a cycle of poverty.   

Reporting to the CEO, the Head of Income & Partnerships plays a pivotal role within our organisation, forming part of the Senior Management Team (with the CEO, Head of Programmes & Impact, and Head of Operations and Finance). 

They will drive the strategic development and delivery of our income generation (currently c.£1m pa) and marketing and communications work, working with established and new partners. 

We are seeking a dynamic, highly motivated individual with a proven track record in partnerships development and income generation and a good understanding of communications. 

The postholder will lead a small, multidisciplinary team, working collaboratively with the CEO, SMT and others across the organisation to acquire and retain the funds, volunteer and pro bono resources needed to deliver and grow our work. 

Together Active is looking for a dynamic and driven Programme Lead to spearhead our place-based expansion across Stoke-on-Trent. This unique role offers you the chance to collaborate with a diverse range of partners, driving forward a culture of co-production and distributed leadership to reduce inequalities in access to physical activity.

As the Programme Lead, you will be employed by Together Active but will work directly for the system of partners delivering place-based expansion across the city of Stoke-on-Trent. Your central focus will be to bring people together from all parts of our system to reduce inequalities in access to physical activity.

This role would suit someone who is:

A passionate, driven individual who cares about community impact and believes in the transformative power of physical activity- this role will suit you. You’ll excel in communication and relationship-building and be able to engage a range of diverse stakeholders effectively. A strategic thinker and doer, you’ll be curious, open-minded, and committed to overcoming barriers to inclusion. Energetic and motivated, you will have to balance working independently and as part of a team, manage multiple priorities, and have experience in leading complex programmes. You’ll bring your sense of humor and humility of course but be absolutely dedicated to reducing inequalities and improving access to physical activity, committed to social justice.

How we value you:

• Generous annual leave allowance: 27.5 days upon commencement of employment plus bank holidays. This rises by an additional 1 day of leave per year after 2 years of continuous employment, up to an additional 5 days leave in total. (Pro rata for part time staff)
• Three concessionary days leave over Christmas and New Year (pro rata for part time staff)
• Death in service scheme up to the value of three times actual salary
• Wellbeing Grant - £50 voucher per year to spend on health and wellbeing
• Volunteer day to spend either as a team or individual helping out with an organisation or cause you select
• Up to 8% employer contribution to pension scheme
• Reimbursement of the cost of a standard eye test as a user of visual display equipment
• Access to Cyclescheme
• Annual CPD courses offered by Staffordshire University
• Online skills training platform - for employees to use to broaden their professional and personal development across a range of online courses.
• Access to counselling service.
• We are also currently developing a scheme with staff to ongoing costs related to staying well/being active.

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Edinburgh & East Scotland. Based at home, situated in the region to regularly travel to assigned renal units.
Hours: Full or Part time hours up to 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa FTE

An opportunity to provides practical, emotional, and financial support for anyone affected by chronic kidney disease.
You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.
The role will cover (as part of a team) some of the main renal unit and satellite dialysis units across Dundee, Perth, Kirkcaldy, Lothian, Borders & Lanarkshire, and regular travel and attendance is expected to some sites.

We are recruiting for Full or Part time hours up to 35 hour per week to cover these areas – please advise in your application how many hours per week you are seeking and your preferred working pattern (35 hour is full time).

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

Are you a climate-conscious speechwriter skilled in impactful storytelling? Join us to craft compelling narratives in a dynamic, high profile environment for our CEO & Leadership!

Location: London, United Kingdom

Job Purpose and Background in summary

As CEO Speechwriter and Profile Lead, you will be our CEO’s trusted speechwriter, media advisor and social media manager. You will help shape CEO commentary on critical topics,prepare briefings, presentations and speeches for events and media appearances, and engage CDP’s social media network with sharp and strategic commentary as we engage the world’s largest businesses, financial institutions and cities to disclose environmental data and take climate positive decisions.

As CDP grows its brand visibility and rolls out key developments to our disclosure platform,you will develop and implement successful CEO profiling strategies to ensure that our CEO is a consistent and compelling voice in the world’s most widely read publications, at key industry and public sector events, and to CDP’s stakeholder audience of corporates, financial institutions, local governments, market partners and policymakers.

Reporting directly to CDP’s CEO, you will work in tandem with CDP’s Marketing &
Communications team, particularly with our Storytelling & Data Insights and Media Relations & Spokesperson Engagement leads. As a member of the CEO Office, you will liaise daily with our CEO and Chief of Staff.

The successful candidate will have a clear track record working directly with Executive teams and preparing presentation materials for high-profile events and media appearances. You are confident in preparing flawless public facing presentations and briefing topics on a range of topics, and will thrive working under tight timelines in a fast-paced environment. You will be a natural wordsmith, comfortable turning complex topics into compelling storylines and soundbites, iterating as you liaise with our CEO to develop an established point of view in collaboration with our Marketing & Communications team. Keen knowledge of sustainability, finance & policy topics, an ability to learn fast, and a meticulous approach are essential for success in this role, as will strategic organizational awareness and a confidence in working independently.

This is a unique opportunity to make your mark in a rapidly developing organization during a critical period for global climate and nature efforts. Your success will have a direct impact on motivating more businesses, cities, and financial institutions across the globe to disclose their environmental impacts and take credible actions.

The role includes:

• Responsibility for drafting CEO speeches, presentations, comments and media briefings, in close collaboration with CDP’s Marketing & Communications team.
• Collaborating with CDP’s CEO, CEO Office and Marketing & Communications team to build CEO media and executive profiling.
• Working with CDP’s CEO and Chief of Staff to engage strategically with key media and events, and ensuring flawless preparation.
• Drafting thought leadership content and social media posts.
• Liaising with CDP’s Storytelling & Data Insights within Marketing & Communications to rapidly respond to trending issues and prepare our CEO with talking points.
• Ensuring CDP’s positioning, key messaging, and CDP strategic objectives are flawlessly represented in all CEO media and event activity.
• Helping shaping the news agenda in top-tier global media to align with CDP’s strategy.
• Advancing and sharpening CDP’s point of view on critical topics.

The successful candidate will have the following capabilities:

• Leading knowledge of, and ability to apply, CDP’s strategic priorities and value proposition.
• Confidence and experience drafting persuasive speeches, commentary, presentations and positioning on a variety of issues, both thematic and organizational, including on complex and sensitive issues
• Confidence in coordinating and briefing Executive level stakeholders
• Demonstrable success in advancing executive impact in key market forums
• Knowledge of the global media and event landscape
• Confidence in building an engaged social media profile
• Demonstrable experience in the corporate, financial, governmental or sustainability sector working with corporates, local or national government, public institutions or financial organizations.
• Knowledge and passion for corporate environmental topics, relevant regulation and or sustainable finance.
• Flawless (C2 or native level) written English.
• Strong business communications experience and a very capable command of business language, with ability to interact convincingly with people at different levels of seniority and different cultural backgrounds, and ability to represent a topic or program in- and externally.
• Experience working in fast-paced (ideally global) teams with multiple senior internal and external stakeholders and ability to manage relationships well.
• A positive and collaborative approach that prioritizes impact with the organization’s mission and strategy in mind.
• Ability to build and optimize relationships with key external partners
• A meticulous and critical eye for detail and accuracy.
• Strong analytical and technical skills for tracking set-up, evaluating, reporting and actioning insights.
• Highly organized way of working to set and meet deliverables according to deadlines and high-quality standards.
• Ability to coordinate and manage internal relationships well
• Willingness to travel occasionally.
• Excellent knowledge of various software including but not limited to Microsoft Office– particularly Excel -, CMS/CRM systems, media tools - and a clear ability to learn new tools quickly.

Salary & Benefits:  £45,538 - £ 68,307 per annum. 30 days’ holiday plus bank holidays, generous non-contributory pension provision, Employee Assistance Programme, Life assurance, training and development, flexible working opportunities and other benefits.

Final offer amount depends on multiple factors such as candidates experience and expertise, geographic location, total compensation, and market data. Interested applicants must be eligible to work legally in the UK. We cannot sponsor for this role.

Before you apply
We’ll only use the information you provide to process your application. For more details on how we use your information, see our applicant’s privacy notice. By uploading your CV and covering letter, you are permitting CDP to use the information you have provided for
recruitment purposes.

How to apply
Please upload your CV in the application form along with a covering letter as an additional document setting out how you meet the required skills and experience, which should be no more than two pages. Applications will be considered on a rolling basis so early applications are encouraged. We are seeking a successful candidate to start as soon as possible.

Role: Legacy and In Memory Marketing Co Ordinator
Salary: £25,600 to £28,444 per annum (depending on experience)
Hours/Contract: Permanent 35 hours per week
Based: UK wide (home based)
Closing date: 16th August
Interview date: w/c 26th August/2nd September

Marie Curie is the UK's leading end of life charity. We want to ensure that everyone has the right end of life care and support to the end, and fundraising plays a critical role in achieving this.

Legacies are our single most important growth opportunity in fundraising over the next five years. The legacy and In Memory giving programme will play a key role in enabling Marie Curie to deliver its organisational strategy of ensuring that everyone affected by dying, death and bereavement has the best possible experience, reflecting what's most important to them.
The Legacy and In Memory Marketing Co-ordinator will work alongside the wider legacy team and will be responsible for developing and executing Marie Curie's legacy marketing campaigns and materials, to safeguard and amplify the legacy pipeline. This role will focus on enhancing and developing Legacy Giving appeals which play a key role in legacy acquisition and retention.

Key Criteria:

- Ability to work at a detailed level developing legacy campaigns and stewardship strategies in line with the wider organisational and legacy strategy.
- Demonstrable track record of managing successful legacy campaigns, including management reporting and expenditure.
- Strong understanding and knowledge of Legacy and In Memory Giving within the third sector.
- Excellent project management skills.
- Ability to use data and insights to inform decision and maximise output.
- The ability to effectively build and manage relationships with external stakeholders and interna engagement.

Marie Curie Benefits Package:
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (T & C's apply)
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Eye care- (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)

What's in it for you
- Annual leave allowance - - England and Wales = 25 days plus 8 public holidays (pro rata)
- Northern Ireland = 25 days plus 11 public holidays (pro rata)
- Scotland = 25 days plus 10 public holidays (pro rata)
- Competitive Policy for parental/sick Leave
- Continuous Professional development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free DBS/PVG/Access NI

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

We're committed to making reasonable adjustments to support you throughout the application and selection process.

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the Salford and Greater Manchester region with regular travel to assigned renal units. 
Hours: Full time hours, 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa

An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.

The role will cover the main renal units and satellite dialysis units across your designated area in Salford and Greater Mancherster. Frequent travel and attendance is expected at some sites.

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

Slavery is the fastest growing crime in the world.  There are thought to be 50 million people enslaved worldwide and, based on our own research using police data, more than 100,000 victims in the UK alone.

Justice & Care is an anti-slavery organisation working internationally to address slavery and human trafficking, provide release and care for victims, dismantle criminal networks and bring perpetrators to justice. It works to protect communities at risk from traffickers and spark systemic change by working with policy makers and other key stakeholders. 

Our Purpose: Joining forces to end modern slavery.

Our Mission: By bringing together specialists, we work to prevent slavery, to release and care for victims, to uncover and dismantle criminal networks and to spark systemic change.

Our Values: As an organisation we have a set of core values that underpin and inform all we do:

• We are collaborative

• We are courageous

• We are experts

• We are relentless 

• We are pioneering

This role

We are recruiting for a new role providing EA support to the CEO and administrative support across the organisation. 

Justice and Care is at an exciting moment with the imminent launch of a new ten-year strategy and this role will be a key part of our team and play a vital role in helping us achieve our vision. 

This role will report to the Head of HR but will provide EA support to the CEO and ad hoc support to other members of the Senior Leadership Team. The role will provide administrative support across the organisation so will get to work alongside all teams. 

Your main responsibilities will include;

• High volume diary management for the CEO and providing ad hoc diary support for other members of the Senior Leadership Team. 

• Management of Board meetings including coordinating dates, venues and preparing and circulating Board reports. 

• Office Management including liaising with suppliers / brokers, relationship management with office landlord and overseeing office supplies and equipment

• Internal event organisation (e.g. staff away day, Christmas party, Leadership meetings), including budget management, venue booking, overseeing delivery on site.

• Management of travel arrangements for the CEO and ad hoc management for other members of the Senior Leadership team.

• Hosting visitors to the UK office including management of travel arrangements and itineraries. 

• General team administration including managing video conferencing, team calendar events, upkeep of Intranet and shared team documents.

• Managing the relationship with the IT contractor, procuring IT equipment and dealing with any breakages 

• Managing work experience placements in the London office.

• Point of Contact - being the first point of contact for general external enquiries, overseeing our generic email address, managing calls on the office phone and managing physical post. 

Please visit our website to view the full job description and for details of how to apply.

Salary: £30,550 per year

Contract type: Permanent

Hours: 35

Location: Birmingham and Midland Eye Clinic (BMEC)

We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is leading the creation of a world where there are no barriers for people with sight loss. One of our key priorities is to ask people to see sight loss differently, reversing inaccurate perceptions and changing public behaviours so everyone expects equal participation from people with sight loss and the creation of a fully accessible society.

RNIB is pleased to announce this exciting opportunity to join our flagship Eye Care Support Service within Birmingham and Midland Eye Centre (BMEC). This is a rewarding role providing the right individual the opportunity to make a difference every day working with people affected by sight loss.

You will provide critical emotional support, information, and guidance face to face within a hospital setting, remotely via digital platforms and, in community locations, as required. Each day you will support people affected by sight loss to identify their needs, access information, and make informed choices which enable and empower them to maintain their independence.

For more information on what it's like to be an ECLO, please follow the links below:

What we are looking for

You will have proven experience of delivering information and advice services working directly with the people you are supporting as well as maintaining professional relationships. Key to this role will be your excellent communication and relationship building skills with patients, clinicians, and a wide range of cross sector partners.

As you would be part of an ECLO Team at this Trust, good communication, and teamwork are vital to ensure seamless patient support. There will also be opportunities to participate in activities promoting the service around the West Midlands region.

You should be confident to work on your own initiative, have excellent organisational skills and be a confident user of IT systems. Impeccable record keeping skills are also key to this role.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our .

As an RNIB ECLO, you will also complete the RNIB & City University 'Eye Clinic Support Studies' qualification: essential for the role, access to Clinical Supervision, peer support and the opportunity to support RNIB's priority of "no diagnosis without support".

How to Apply

To be considered, candidates must complete the 6 questions in our short application form.

If you're having difficulty applying, please contact

Additional Information

Appointment is subject to an enhanced DBS/PVG/ACCESS NI check for engaging in regulated work with children and adults with sight loss.

We have a fantastic opportunity to join The Queen’s Reading Room - an independent charity seeking to promote the joy of literature and the benefits of reading, and to support people in beginning a lifelong reading journey. Formalised as a charity in 2023, we’re a young charity; now is an exciting time to help shape our future direction. 

Here at The Queen’s Reading Room we are seeking a talented and experienced Operations Director to report directly to our CEO. As Operations Director, you will have strategic oversight of The Queen’s Reading Room’s core operations, act as the charity’s second-in-command and lead our team to be efficient, productive, and effective. The ideal candidate has proven experience of managing a team in a finance, events, operations or development role, and is comfortable in translating strategy into actionable strength for our charity’s growth.

Responsibilities:

• Analyse internal operations and identify growth opportunities for the charity, such as partnerships and venues for events

• Oversee financial planning and evaluations, including budgeting and leading the charity’s annual accounts and audit for the Charity Commission 

• Oversee daily operations of the charity, including Finance, Fundraising, Marketing and Content Production, leading our team to encourage maximum performance

• Helping our Events strategy to strong profitability 

• Keeping an eye on all governance issues, such as policies to implement and update

• Preparing board reports 

• Assist the CEO in fundraising ventures and manage relationships with donors

These cover the central duties of the role, but as we’re a small team the person in this role can also expect to work across many aspects of the charity, including: the creative vision for the charity; helping to design and manage events; helping to devise and manage neuroscience research projects; helping to devise and manage our grassroots strategy to increase the number of people reading in the UK and internationally; helping to devise the creation around national reading campaigns and helping to devise strategy around our content across our social media, website and podcast. 

The goal of the Operations Director position is to secure the functionality of the charity, to drive extensive and long-lasting growth, and to manage our small, dedicated team in their operations. The person joining now will have a direct influence on the long-term direction and legacy of the charity and it’s key that they find that prospect exciting and energising. 

The key qualities of our ideal candidate:
 

• Excellent at problem solving, with a positive, can-do attitude 

• Practical, logical thinking, with an ability to analyse the benefits of different strategies and to create strategy from scratch 

• Brilliant people skills and a team-oriented approach, including an ability to pay attention to the needs of the team and a willingness to muck in 

• Confidence and willingness to take the lead on projects, such as our first audit and annual report

• Resilience and focus, undaunted by the challenges that charities face, including on budget and fundraising 

• Confidentiality and discretion

• Energy! 

We’re not expecting a candidate to have all the skills needed at the start of their role, but it is essential that they have the desire and enthusiasm to learn new skills and to learn from the CEO about the running of the charity.

The role is home-based, with regular video meetings and occasional meetings in London (infrequently around the UK). 

The salary is available upon request.

If you think you could be a great fit in our small but expanding charity, please submit your CV and a cover letter of no more than 500 words by midnight on the 1st August. In your covering letter you should include: 

• How your experience aligns with the responsibilities of the role

• What you see as the challenges and opportunities of this role

• Why you would be interested in driving The Queen’s Reading Room’s growth 

Interviews are anticipated for mid-August. As a small team we regret that we may not be able to give feedback on every application. Good luck!

About us:

Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough with 1 to 1 and peer support, signposting, training, workshops and social activities. Our work stems from the fact that carers often go about their roles despite the toll it might take on their own wellbeing, often having to make sacrifices that hamper their own ability to lead a normal life. Whether financial, educational or otherwise, we seek to limit the challenges that carers face. We achieve this through four core workstreams: 

1. raising awareness of carers, 

2. influencing local policy through community engagement activities, 

3. improving carer wellbeing and

4. connecting carers to each other and to support and training opportunities through our services. 

About the role:

We are seeking a dynamic and organised Office Administrator to join our team. To manage the overall running of the Carers’ Hub office, including overseeing HR admin, implement policy and procedures, including Health and Safety, maintain administrative processes, manage stakeholders, serve the trustee board, and work closely with the Carers’ Hub team in the implementation of events and projects.

The Office Administrator role is a new position that will provide a wide variety of operational support to the Carers’ Hub Leadership Team as we develop our offer and increase the number of carers who access our services. This job description will be reviewed on a regular basis and may be subject to change, particularly as the needs of the charity change.

About you

As the Office Administrator you will be responsible for managing the overall running of the Carers’ Hub office and administrative processes.

The post holder will:

• Work collaboratively and have excellent communication skills. 

• Be organised, self-motivated and able to manage your time effectively

• Have the ability to solve problems effectively and make decisions in the face of competing priorities

• Be adaptable and flexible, able to embrace change and quickly adjust to the evolving charity’s needs

• Be able to work unsupervised and under pressure.

• Be technically proficient, experience of a CRM system is desirable

What can we offer you?

• Professional development,  induction,  ongoing training and support

• Hybrid working

• Holiday pay and pension

• An Employee Assistance Programme

• Bright Exchange - an online marketplace that gives you access to hundreds of products, services and special offers from a wide range of different companies.

Closing date: 9am Friday 9th August

Interviews:  Thursday 15th August at 336 Brixton Road

• Part-time (3.5 days per week)
• Permanent
• £30,500 per annum pro rata plus 6% pension contribution
• 28 days annual leave pro rata (on top of usual bank holidays)
• Arts Emergency operates a 35-hour week, we will consider compressed or annualised hours
• This role can be home or office-based

Arts Emergency has been supporting young people through its mentoring programme since 2011. During this time, we’ve seen a huge community of mentors from across the UK’s creative industries come together to support nearly 2,000 underrepresented young people to pursue higher education, creativity and careers.

As the Merseyside Mentoring Officer, you will work to recruit, match and support mentoring pairs across Merseyside. This is a busy, fun, and super rewarding role where you’ll get to work independently while being supported by the Mentoring Manager, your Mentoring team colleagues, and the wider Arts Emergency team around the country.
 

Knowledge & Experience

• Experience working with young people aged 16-18
• Experience of programme delivery in a related field (e.g. youth work, arts and culture, education)
• Knowledge of the context and issues affecting young people in Merseyside

Skills & Abilities

• Excellent interpersonal and relationship-building skills with diverse stakeholders
• Good presentation skills and confident at public speaking
• Good administrative and organisational skills
• Creative thinking - ability to recognise and capitalise on value-added opportunities for mentors and mentees
• Capability in using standard office programmes, web-based apps, and databases 

Personal qualities

• Commitment to upholding Arts Emergency’s values of being bold, optimistic, and community-led
• Passionate and driven to make a positive impact on the world
• Always learning: a self-starter, motivated, eager to learn
• Self-disciplined to work independently and communicate proactively with the wider team 

Key Tasks

• Recruit and maintain a network of volunteer mentors, in collaboration with the wider Mentoring and Arts Emergency team
• Organise mentor training events and carry out necessary safeguarding measures, including enhanced checks with the Disclosure and Barring Service (DBS) for volunteers  
• Promote the mentoring programme with schools, colleges, and other referral partners  
• Manage existing relationships and develop new ones with schools, colleges, and other referral partners
• Manage application and onboarding processes effectively
• Ensure the best possible mentor matches for young people and provide high-quality support throughout their mentoring relationship
• Monitor the programme and share updates proactively with the Mentoring Manager, including reviewing and responding to mentor reports
• Curate monthly newsletters, sharing opportunities with Merseyside-based mentees  

The role can be home or office based, or hybrid. Arts Emergency’s head office is in London and Manchester. We also have access to Spaces offices around the country which can be used by all staff if an office space is needed outside these areas - including a co-working space off Wood Street in Liverpool city centre. Regular travel across Merseyside is essential as part of programme delivery. 

To apply:

1. visit the Arts Emergency website
2. download and read the Job Pack thoroughly
3. follow the instructions on how to apply stated in this document
4. Deadline to apply: 29 July 2024, 10am

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the Liverpool & Wirral region with regular travel to assigned renal units. 
Hours: Full time hours, 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa

An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.

The role will cover the main renal units and satellite dialysis units across your designated area in Liverpool and Wirral. Frequent travel and attendance is expected at some sites.

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you