Relationship Manager Jobs in Westminster, Greater London

We have a fantastic opportunity for an Insight Manager to lead the delivery of Friends of the Earth’s organisational insight. You will be responsible for developing and delivering a strategic approach that shapes and informs our activity, enabling campaigning, income generation, and marketing activity to achieve maximum impact.

This is a hands-on leadership role. Therefore, strong analytical skills are required, along with the ability to manage a team of analysts and influence strategic direction at the leadership level. We’re looking for someone with a track record of success using data to inform strategic and tactical improvements in engagement activity.

Friends of the Earth has invested in strategic data management and reporting over the last few years, resulting in a modern self-service data reporting platform using PowerBI, supported by a data warehouse. We are nearing the launch of our new Microsoft Dynamics CRM, which will enable us to better track and coordinate all our activity and strive towards continuous improvement in our work.

Key Skills and Attributes: 

The successful candidate will have a track record of success in using supporter/customer data to support offline and digital marketing segmentation and campaigns in a supporter/customer focused organisation.

You will be able to effectively lead an analytical team via proactive planning and prioritisation, with a focus on outcomes.

With excellent stakeholder management skills, you will have the ability to build strong working relationships and to influence and negotiate across the organisation and externally in a hybrid setting.

The team: 

You will manage a small team of Analysts and work closely with colleagues across the organisation to further their impact through insight and reporting. Your team sits within the Income Generation Directorate, but the scope of your work is cross-organisational.

• Insight Manager
• Insight Analyst x3

For more information please read the job description.

Closing date: Wednesday 16th October 2024 (23:59)

Location: Flexible across England, Wales and Northern Ireland 

Salary: Regional £31,894 - £33,426, London £34,426 - £35,956 per annum based on 22.5 hours per week (Full-time Equivalent salary: Regional £42,528 - £44,568, London £45,902 - £47,942 per annum).

(London salary applicable to candidates who are based in the London office a minimum of two days a week)

Please note we only accept applications via the Friends of the Earth Application System.

We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, excellent learning and development opportunities and a vibrant organisational culture. 

Our staff body is currently under-representative of People of Colour, LGBTQIA+ people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role.

Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth's party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible.

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 69% of clients secure a job within a month.

The Smart Works service is delivered in London, Manchester, Stockport, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past ten years, Smart Works has helped over 35,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In April 2022, Smart Works launched a Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women a year. We are on track to achieve this by expanding the reach of our existing centres and opening new centres in areas of need including Bristol; set to open in early 2025.

This role

As Smart Works moves into our next strategy phase, we are looking to strengthen our commitment to being led by data and using technology to enhance the service we provide. The Database Manager will play a key role in guiding this mission.

Smart Works is looking for an experienced and motivated database manager passionate about using data for good. This role will be crucial in managing and developing Smart Works' CRM systems that underpin the running of our key functions, ensuring data integrity, providing support to all users across the UK and enabling strong outcomes for the women we support. The post holder’s work will be essential in allowing staff across the charity to use data to improve our operations and outcomes for the women we support as we enter our new strategy cycle. 

You will also play an important role in training and supporting staff across all Smart Works locations to use these systems, enabling them to harness the power of data in their day-to-day work. Your ability to communicate complex technical concepts to non-technical staff will be vital to the success of this role.

The role will be a hybrid position, based out of one our UK Smart Works centres. but the role will work across Smart Works, providing support and maintaining digital infrastructure across all the teams.

There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and key events support. The post holder, if not based in London, will also be required to travel into London on occasion for training and team meetings. 

How to apply

To apply for this role please visit our website to read the full job description attached and then submit a CV and answer the following questions by 5pm on Monday 7th October. Your application should be addressed to Melissa Pittman, Head of Data and Impact

• Why are you interested in working at Smart Works, and how do you see your role as a Database Manager contributing to our mission? (Max 250 words)
• What is your approach to ensuring data accuracy and integrity within a database? (Max 350 words)
• How do you ensure effective communication with non-technical colleagues when discussing database issues or needs? (Max 350 words)

Title: Senior Philanthropy Manager

Contract:                 Permanent, full-time (36 hours per week)

Salary: £49,275 per anuum

About Us

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.

We employ over 1000 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

This is an exciting time to join the NHM’s Development team, as we are about to embark on a major capital campaign that is set to rejuvenate the Museum spaces and transform access to our collections. Alongside this we have secured investment from the UK Government to build a major new science and digitisation centre at the Thames Valley Science Park in collaboration with the University of Reading. The purpose-built centre will house much of the Museum's collection and will include laboratories, digitisation suites, collaborative research spaces, conservation labs and workspaces.  

Diversity and inclusion matter to us.

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.

We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

Job Summary

We are looking for a dynamic and self-motivated fundraiser to join our successful team as we embark on a major capital campaign to raise £150m. Reporting to the Head of Philanthropy, this role will be responsible for personally securing six and seven-figure gifts from High-Net-Worth Individuals.

The Senior Philanthropy Manger will work closely with the Head of Philanthropy, the Senior Principal Gifts Manager and the rest of the Philanthropy team, feeding into the overall strategy of high-value partnerships. They will manage a portfolio of funder accounts which deliver long term, high-value strategic partnerships as well as building new relationships.

The Senior Philanthropy Manager will also manage 2 roles – Patrons Manager and a Philanthropy Manager (HNWI and Legacies), with oversight of both the Patrons Programme and Legacy programme.

The Philanthropy team is growing and there will be substantial opportunity for professional development within a world-leading cultural organisation.

Main tasks and responsibilities

· Manage a portfolio of prospects, in the UK and abroad, capable of making six and seven-figure gifts.

· Raise income in line with agreed personal and team fundraising targets.

· Working closely with the whole Philanthropy team to coordinate on the overall strategy and targets for maximising philanthropic giving to the NHM.

· Manage a team of 3, which includes line management of a Patrons Manager and Philanthropy Manager (HNWI/Legacies), whilst motivating them to meet key objectives and targets within the overall Philanthropy team.

· Work alongside the Philanthropy team, Special Events team and Corporate team in the preparation of written donor proposals, donor stewardship and the planning and execution of events related to the cultivation, solicitation and stewardship of donors.

· Work independently to plan and implement creative strategies to increase philanthropic gifts at the six and seven-figure level by creating bespoke cultivation and solicitation plans that utilise senior stakeholders effectively.

· Actively solicit funding personally, as well as plan solicitations for senior staff as appropriate.

· Build strong relationships and partner with key staff across NHM in line with our strategic ambitions.

· Prepare written briefings for senior management and with donors and prospective donors as well as follow up documentation and correspondence.

· Ensure full and timely records of all activity are kept on the database in adherence to set policies and procedures.

· Promote best practice in fundraising across the NHM.

Person Specification

Essential

· Significant fundraising or income generating experience and a proven track record of securing income at the six-figure+ level.

· Demonstrated success in managing a high value and diverse portfolio of major donors that include complex relationships (e.g. interests and relationships across a large organisation).

· Experience of working within a results-oriented environment, with a record of achieving personal KPIs and targets.

· Exceptional written communication skills with an ability to convey detailed or scientific information in a concise and engaging manner.  

· Excellent interpersonal and verbal skills and with proven experience of managing or liaising with either clients, customers or charity donors.

· Proven experience of cross-team working and liaising with multiple stakeholders.

· Good understanding of the process of fundraising.

· Excellent administration and organisation skills, demonstrating the ability to manage conflicting priorities and meet deadlines whilst working under pressure.  

· Ability to work well as a member of a team as well as on own initiative.

· Ability to attend early morning and evening events as required, acting as an ambassador for the Natural History Museum.

Desirable

· A demonstrable track-record in securing and managing funding from high-net-worth individuals.

· Management experience.

· Experience of working with a fundraising / CRM system.

· Experience carrying out research to a brief (preferably fundraising research, including external research, such as giving history and funding priorities, and internal research, such as gathering figures, statistics and information).

· Knowledge of and an interest in natural history, science, environmental and/or the cultural sector.

Thriving at the Museum: the way we work

We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.

We are ambitious. To make a difference on a global scale we are big and bold in our thinking and set goals which may seem impossibly high. We act with integrity, but we are not rigid or inflexible.  We are excellent at what we do and look for opportunities to make a difference for the Museum wherever we can.

We are curious.  We never stop learning. We look outwards beyond the Museum and ask questions to advance our understanding. We seek out and actively listen to different perspectives. We take time to reflect, are thoughtful and open to new ideas.

We share the wonder. We are captivated by the natural world, proud of our treasures and trusted guardians of our collections. We are passionate about the Museum, enjoy telling its stories and sharing our knowledge and expertise to inspire others. We don’t take this for granted; we feel proud to work here.

We are pioneering. We are not afraid to try something new and use good judgment and evidence to take risks. We experiment, innovate, and embrace complex problems by adapting our approach. We do not dwell on setbacks or get preoccupied with problems. We find solutions.

We team up. We respect the expertise of others and recognise that we produce the strongest outcomes when we put the best ideas together. We trust each other, keep things simple and make it easy for others to do the right thing. We share information and skills so everyone is equipped and enabled to succeed. We never let bad moments grow into bad relationships. We inspire and empower each other to give our best.

We act with pace. We focus our efforts where we know we can make the biggest impact. We take tough decisions and once a plan is set, we all get behind it to make it happen. We take responsibility and don’t wait to be told what to do. We are racing against time in this planetary emergency, so we work with a sense of urgency.

General Information

All positions at the Natural History Museum are conditional subject to receipt of:

• Proof that you are legally entitled to work in the UK

• A Basic Disclosure Check from the Disclosures and Barring Service (DBS)

• Satisfactory references covering the last 3 years of your employment or education

• Health clearance

The Museum supports flexible working.

To apply

If that sounds like you, please apply online on the Natural History Museum’s careers portal.

Closing date: 20 October 2024

Interviews expected w/c 28 October 2024

A little bit about the role 

This role will be closing at 5pm on Friday 18 October.

The Delivery Officer coordinates meetings, events and training on behalf of the region. This includes sourcing of venues, coordinating and tracking attendance of participants, liaising with other teams to ensure the smooth running of events and where necessary, note-taking in meetings and acting as a point of contact for the team, participants and Consultant Social Workers.​

This role has a high level of autonomy and the potential for significant skills development. The Delivery Officer is crucial in supporting the work of the wider team by supporting colleagues to ensure the efficient use of resources and scheduling that achieves the smooth delivery of the Approach Social Work Programme across the regional hubs.​

​The role requires someone who is skilled at building positive relationships with people in addition to being highly organised with the ability to manage multiple areas of work and use initiative to resolve issues.  Attention to detail and a high level of accuracy is also essential. 

Some key responsibilities include:

• Coordinate and organise meetings and bookings as required, including collating agendas, and taking notes as required.​
• Help design, plan, budget and manage regional (and sometimes national) events, both online and in-person. ​
• Manage the procurement process for Teaching Day venues.​
• Generate analytics and reports and present updates at relevant meetings. ​

A little bit about you 

This role will suit an experienced administrator who enjoys working autonomously and organising events to a high standard. The panel will be looking for candidates to demonstrate strong time management, organisation and relationship-building skills.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

You will need to have current right-to-work in the UK prior to application and for at least the first six months (for permanent positions) or for the full duration of the contract (for fixed-term positions). Visa sponsorship is not guaranteed.

Harris Hill are delighted to be partnering with a renowned children's disability charity in their search for a High Value Relationship Manager.

As High Value Relationship Manager, you will work closely with the High Value Lead to develop robust plans for account management and new business across your portfolio. You will drive targeted asks, focused on opportunities of 5- and 6-figure to support the strategic goals and objectives of the organisation. You will provide first-class customer service, ensuring the high-value supporters feel connected, recognised and valued; producing high-quality bespoke reports and updates to effectively demonstrate the impact of their funding. In collaboration with the wider team, you will develop compelling multi-year cases for support and support the testing of new approaches (e.g. multi-agency bids, new trusts). You will also proactively and creatively identify high-value opportunities and manage them through from start to finish.

To be considered for this role, you will need:

• A demonstrable track record securing funding from trusts, foundations and/or statutory and institutional funders
• Excellent knowledge of the high value funder landscape
• Proven ability of achieving high level income targets, including a significant number of 5-figure asks and repeat funding from a range of donors and funders
• A clear communicator and confident networker; highly articulate, able to tailor their tone and style to different audiences

If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill on [email protected] or call him on 020 7820 7332.

Salary: £36,000 - £40,000
Permanent, Full-time
Location: London with hybrid working

Deadline - Applications are being reviewed on a rolling basis, so please send your CV to Dominic ASAP.

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Community spirit. Ceaseless ambition. Passion that just keeps growing. 

RELATIONSHIP MANAGER (NEW BUSINESS) - LONDON

Salary: £32,000 - £38,000 per annum

Reports to: Divisional Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: 35 hours per week

Location: Home-based with regular travel around the patch, covering the Greater London area. Occasional travel may be required in the wider South region. Candidates must live on patch or within 50 miles of the divisional border. Travel will be reimbursed in line with the organisations travel policy. For more information contact

Closing date: 03 October 2024 23:55

Interview Process: Screening call followed by competency based interview

Interview Date: 11/14 October 1st stage 21/22 October second stage

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are looking for an ambitious and driven people person, passionate about raising money to support Cancer Research UK. As a Relationship Manager you will have a direct impact on the relationships we build with our local communities, building a multi-million-pound pipeline of potential supporters that will have a significant positive impact across Cancer Research UK's portfolio in current and future years

This particular role will focus entirely on new business and will be tasked with realising the extremely high potential we have in London and the wider South Division (Hampshire, Kent, Essex) You will use your networking skills to explore the abundance of corporate and community opportunity that will drive income and grow the pipeline .

This is a great role for someone that is a self-starter, who enjoys networking, meeting a diverse group of people and loves to see results - only this time those results have a life changing impact on those living with Cancer.

What will I be doing?

• Supporting the development of a prospect pipelines of opportunities and identifying and cultivating leads.

• Building strong working relationships with other divisional team members

• Work with divisionally based and other CRUK staff to maximise supporter activity with a focus on those that will help support national and divisional strategies

• Hitting fundraising targets for CRUK's life saving research.

• Planning and delivering effective rewards and recognition to increase supporter loyalty and income.

*This is a home-based role with significant travel across the patch to maximise community engagement. On average this would be 60 percent out in the field (travelling around your patch meeting supporters) and 40 percent home based. However, this is subject to change based on business need. There will be some evening working required to attend committee meetings however you will get this time back via our time off in lieu policy

What skills will I need?

We are open to your background, this could suit someone who is a corporate relationship manager or account manager, sales executive or business development manager. Whatever your background, you 'll need to be able to demonstrate:

• Excellent networking and relationship manager skills - and the ability to motivate and influence supporters or customers to reach targets.

• Proven ability to generate new ideas, adapt style and approach to meet the needs of different supporters or customers.

• Experience of working as part of a high performing team, achieving and exceeding KPIs and targets

• Experience of working unsupervised with the ability to drive and generate own workload

• A strong solution focused approach to help supporters overcome any challenges and maximise their fundraising efforts.

• Great time management, prioritisation and planning skills.

• Excellent communication and presentation skills (face to face, written and phone)

Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

What will I gain?

Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

The Fundraising Manager will play a pivotal role in advancing the bpf’s work and mission. This exciting opportunity would suit a fundraising professional with effective leadership, strategic thinking and analytical skills. Proven experience within the non-profit sector, with a broad range of fundraising skills and expertise, is essential. This role will suit someone who can roll their sleeves up and get the job done, as well as someone looking to take on a more strategic and project management role.

The successful candidate will demonstrate the ability to build strong and productive relationships with a diverse range of stakeholders, both internally and externally. There is significant scope and opportunity for the Fundraising Manager to shape bpf’s work around trusts and foundations, individual giving, challenge/community events, and corporate partnerships (all in their relative infancy at the charity and needing someone with experience and vision to broaden our reach and grow our current income).

The successful candidate will also have a track record of achieving income targets and managing successful, multi-stream fundraising campaigns. During the interview process, we would like to hear examples of the software, channels, and customer/donor relationship management tools (CRMs) you have used to build and manage fundraising campaigns.

Working alongside the Director of Academic and Strategic Development, the successful candidate will need to be a good team player, flexible, hardworking and prepared to play an enthusiastic role in helping the organisation increase its fundraising income.

The Duke of Edinburgh Award helps young people build life-long belief in themselves, supporting them to take on their own challenges, follow their own passions and discover talents they never knew they had. Because when you prove yourself that you’re ready for anything nothing can hold you back.

Would you like to help us offer this opportunity to even more young people?

The Role:

We are three and a half years into our current five-year strategy period and we have already exceeded our target of enabling one million young people to start their Duke of Edinburgh’s Award before March 2026. However, with young people facing such a wide range of pressures and challenges, we must not and will not stop there. We will continue to remove the barriers that can prevent young people participating in the award and enable even more young people, communities and employers the opportunity to benefit from all a DofE Award experience can offer.

As a charity, the DofE’s fundraising team plays a crucial role in achieving these outcomes and we are currently looking for a Business Support Manager who will support the fundraising team and their colleagues in the wider Strategy and Engagement team, to hit ambitious growth targets.

The primary focus of your role will be to support the Fundraising Director in leading and supporting a high performing team. This includes assistance with planning, performance monitoring and administrative support to support the effective operational running of the Fundraising department and the Strategy and Engagement team. You will also lead and manage a small (and potentially growing) Business Support team to assist you with this important work.

This is a brilliant opportunity to work within a creative, collaborative and welcoming team where there will be plenty of opportunity to contribute to ideas, make your mark and get involved in a range of exciting projects or events.

What we are looking for

• Administrative experience including capturing and sharing meeting actions.
• Experience of successfully supporting business objectives by working closely with a wide range of stakeholders and delivering efficient and effective business processes.
• Experience of people management and managing a wider range of senior stakeholders such as senior managers, donors, external partners or volunteers.
• Experience of using HR, CRM or and financial management systems.
• Knowledge of project management principles.
• Ability to spot opportunities to develop and implement improved processes.
• Knowledge and experience of ICT systems (Microsoft Office) and their practical use in supporting an effective business operation’s.
• Able to make objective decisions and delegate appropriately.
• You will be required to attend the London office once/twice per week.

In return, we offer excellent staff benefits including a competitive salary, generous pension contribution, flexible working and an employee assistance programme.

Closing Date: Sunday 13th October – Midnight

First Interviews: Week commencing 21st October to be held virtually via Teams

Second Interviews: Week commencing: 28th October told be held in the London office.

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.

The DofE are committed to safeguarding and promoting the welfare of young people.   All successful applicants will be required to undergo a Basic Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.

**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.

General Statement of Duties

The St John of Jerusalem Eye Hospital has a loyal donor base, and we are now able to grow the major donor portfolio significantly to build our long-term sustainable income.  The Grants & Partnerships Officer will lead on delivering a best-practice grant-giving programme as part of a wider major donor programme.

Alongside the Executive Head of the UK Office, the Grants & Partnerships Officer will develop new major donors prospecting, cultivation, solicitation, and stewardship strategies as part of a wider fundraising strategy.

This is a key role within a small and dedicated team.  The successful candidate will have a professional, ambitious, solutions-based approach with a track record of fundraising success. They will be ready for and excited by the challenge of building up a major donor programme.

Main Responsibilities

To deliver a successful grant-giving programme and devise and deliver new prospecting, cultivation, solicitation, and stewardship strategies to meet agreed targets, including:

· Establishing and managing strong relationships with past, current and prospective grant-giving organisations, delivering the highest possible levels of care and attention.

· Understanding all prospective and current donor profiles, and their motivations and communication styles.  Formulating personalised cultivation and stewardship plans.

· Set up and maintain regular communications with all grant-giving donors and prospects, tailoring this as required to strengthen their relationship with us.  

· Support and facilitate the Trustees and Senior Leadership Team in developing relationships with grant-giving bodies and prospects, and in how to manage these relationships to facilitate donations.

· Use creativity and adaptive thinking to develop a new and exciting programme of cultivation and stewardship events, visits, and activities to engage prospects and donors in our work and to support these key relationships.  Work with internal teams and senior volunteers to deliver events and activities to the highest standard.

· Developing and refining the internal systems needed to run a smooth and efficient grant-giving programme such as data management, internal communications, and reporting.

· Know and understand the longer-term financial strategy of the organisation and work with the Finance Director and Executive Head of UK Office to ensure the appropriate identification of funding needs.

· Work with the Executive Head of UK Office and other colleagues as required to develop compelling cases for support and funding packages that channel funds to where the need is greatest and that ensure our financial security.

· Work with the Executive Head of UK Office to manage the grant-getting budget to ensure the successful and cost-effective delivery of annual activities and understand and follow finance related procedures such as income forecasting, reporting and Gift Aid.

· Support and deputise for the Fundraising Officer (Community Fundraising), as required, to establish and manage strong relationships with past, current, and prospective community donors and partners, delivering the highest possible levels of care and attention.

· Provide project support as required to the Fundraising Officer (Community Fundraising) to ensure the successful implementation of community engagement and fundraising programmes.

Person Specification

Essential:

· Educated to degree level or equivalent career experience.

· Minimum of 3-years’ fundraising experience with a demonstrable track record of developing stakeholder and donor relationships with a responsibility for securing a minimum of six-figure gifts from grant-making bodies.

· Experience of working with high-value Trusts & Foundations.

· An exceptional and eloquent communicator, both written and verbal communications skills, and a natural relationship builder, you will have solid experience of presenting, negotiating, networking, and influencing.

· Experience of working to and commitment to achieving financial targets.

· Understanding of the principles and best practice of fundraising including Data Protection, ideally within humanitarian and/or international organisations.  

·A self-starter with initiative, confidence, exacting standards, drive, and flexibility.

· Highly proficient with Microsoft Office systems.

· Ability to work outside of contracted hours, as required.

· Ability to travel overseas, as required, and represent SJEHG at events and functions.

Desirable:

· Experience of raising funds within the humanitarian and/or international organisations.

· Experience of working with a CRM system to export and manipulate complex data sets, segment audiences effectively and develop a CRM strategy for donor engagement and reporting. Ideally, Raiser’s Edge.

· Demonstrable experience of working on strategies and innovation behind the areas of fundraising you have worked in.

· Experience of effectively engaging and supporting board members in donor cultivation and solicitation efforts.

· Experience of planning and executing fundraising PR campaigns

· Experience of managing senior volunteers.

You will engage with our existing members to ensure they recieve the best possible support from us. Additionally, you will engage with sectors of our community who are unaware of the benefits of being members.

Responsibilities:

These include

1. To actively seek a thorough understanding of the membership base and the issues affecting them, creating member profiles and advising and briefing stakeholders accordingly.
2. To develop a compelling offer by profile / career stage so as to maintain and improve member retention and engagement levels, and to maximise new member acquisition.
3. To maintain a thorough and up-to-date understanding of services and activities and ensure these are being packaged and communicated in the most effective way.
4. To oversee the implementation of regular market research, including competitor analysis, to identify members/stakeholder needs, to support the rationale for the development of member products and services, and to liaise with and advise other stakeholders as appropriate.
5. To develop member communications in particular around membership renewals and the on-boarding of new members, and to ensure a high-quality member experience.
6. To ensure that membership communications at all touch points within the membership journey or as part of a non-member relationship, remain relevant and up to date.
7. To oversee the new member and renewal process, which is managed by our external partner, and troubleshoot and resolve issues that they cannot

Personal Specification: 

Essential skills, knowledge and qualities: 

1. Experience of working in a customer, member or client facing role
2. Experience of developing and maintaining strong professional relationships with a range of stakeholders
3. Experience of using a CRM management system, preferably Salesforce
4. Excellent communication and interpersonal skills and the ability to positively communicate with a wide range of people in a professional setting, with demonstrable ability to communicate effectively in challenging situations
5. Excellent planning, coordination, organisational and time management skills
6. The ability to analyse data and produce reports
7. The ability to take a proactive approach to independent working, managing your own workstreams effectively, and the confidence to take responsibility for tasks and decisions

Desirable skills, experience, and qualities:

• Interest and/or understanding of the immigration law sector in the UK
• Experience of implementing change and working with others to create new ways of working

Closing date for applications: 7th October 2024. We plan to hold the interviews in person but we can accommodate interviews online at request. Please notify us in your application if we need to make any reasonable adjustments to accommodate you at interview. 

ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised, racialised and lower socio-economic backgrounds and we are committed to improving this situation. 

Reports to: Head of Marketing and Communications

Other Regular Relationships: Senior Communication Executive, Committee Services Team, Projects team, Membership secretary, Events Manager, Digital manager

Overall Purpose of the Job: To work as part of the communications team to plan, implement and optimise communications for our members.

CORE RESPONSIBILITIES

• Deliver membership communications through our website, email and social media
• Creating and sending out member emails, ensuring that activity is consistent, accurate and timely
•  Creating social media posts across multiple Twitter accounts, as well as LinkedIn, Facebook and Instagram ensuring they are accurate, consistent and timely
• Ensure the communications calendar is maintained and accurate, and work with the communications team to ensure all messaging is appropriately scheduled to ensure maximum engagement and member experience
• Supporting the team in proofreading communications to ensure messaging and standards are consistent
• Monitor and improve email and social media communications through regular reporting and recommending improvements
• Working with wider BSG team to support communication of key projects and initiatives across all channels
•  Make content additions and updates to the website as required
• Understand and use core functionality on the website to a high standard, and play a role in maintaining and improving processes and their documentation
• Work with Head of Communications and Senior Communications Executive to identify areas for improvement and recommending solutions, including proofreading existing work
•  Work with the digital team to create a website usage report and make recommendations for improvements
•  Support the events manager in organisation of BSG events including webinars and face to face events as required
• Work on the BSG stand at the annual conference and do other tasks as may be required

EXPERIENCE

• 2 years experience in a communications or similar role
• Experience using a website CMS and mailing system/CRM.
• Experience using social media scheduling and analytics tools
• Strong verbal and written communication skills in English with good attention to detail
• Good working knowledge of GDPR and good data practices
• Ideally some experience using design tools such as Canva
• Competency with Microsoft Office suite

We are looking for a Corporate Memberships Manager to join the National Theatre Development Team.

Purpose of the role:

We are looking for a candidate with a strong grounding in relationship management who also has an interest in and enthusiasm for new business. The ideal candidate will understand membership schemes and stakeholder management with an ambitious approach to bringing in new business, alongside exemplary relationship building and customer service skills.

The successful candidate will have the following: 

• Proven success in account management and new business in a target driven environment

• Demonstrable knowledge and understanding of customer service values

• An understanding of marketing/fundraising/business with good networking skills

• An aptitude for working with finance with thorough attention to detail

• Excellent administrative and multi-tasking skills with experience of balancing a high volume of requests and a confident, tenacious outlook and can-do attitude

Working with us will give you...

• Complimentary staff tickets for shows and backstage tours, subject to availability and policy

• 25 days annual leave increasing up to 32 with length of service (plus bank holidays)

• Training and Development Programme via e-learning platform, and specialist in-person training relating to role

• Hybrid and flexible working, subject to agreement and policy

• Access to interest-free season ticket loan and cycle scheme partnership

• Generous sick pay

• Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)

• Pension schemes with Legal & General and NEST

• Sabbatical option, subject to agreement and policy

• On-site staff canteen and social facilities

• On-site Occupational Health support

• In-House Mental Health and Wellbeing Advisors providing workplace counselling and support

• Wellbeing programme of events including mental health awareness, financial wellbeing, skills sharing and opportunities to get active

• Exclusive staff talks to hear more about NT productions, past and present, from some of the world’s leading practitioners

• Discounted access to NT at Home

• Volunteer Leave – paid day a year to volunteer for your chosen charity

• Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to gyms, on and around the South Bank)

• Access to retailer discounted gift cards and a cash-back-on-spending card.

ABOUT THE ROLE

This strategic role will report to the Director of Operations and will be responsible for overseeing and enhancing operational functions across our businesses, focusing on fostering a positive working environment and employee experience, while supporting our social impact and business growth. You will share SCN’s ambitions to transform funding for grassroots organisations and coalitions by reimagining fundraising, removing structural barriers and encouraging institutional funders to support community interests. 

This is a great opportunity for someone who would like to support us in delivering our vision. The ideal candidate will have experience of operations, HR & risk management and will have a passion to make a difference. You will work with the Director of Ops on streamlining operational systems and processes, compliance and risk management, policy oversight, resource planning, and HR and payroll oversight.  Crucially, you will help us develop our new Employer of Record Service; the Social Change Hive. Working closely with the CEO and the Head of Business Development, you will ensure all our HR processes, systems and reporting structures are operational for our clients and our employees.

The role would suit someone who loves operations, HR and risk management and be comfortable in a startup environment. The role will involve working across the businesses and working closely with the Head of Programmes and the Head of Governance, Risk and Innovation. You will also be managing our Operations Assistant – with a view to expanding capacity in the team over the year. 

While this is maternity leave cover,  this function is growing so there is lots of opportunity to evolve responsibilities as the business needs change over the 12 months.

The role would suit someone who loves operations, HR and risk management. The role will involve working across the businesses and working closely with the Head of Programmes and the Head of Governance and Innovation. 

SKILLS & EXPERIENCE

You will be a detailed oriented person, proactive, well organised and excellent at managing various tasks and projects at the same time, with excellent project management and people skills. We are a trauma informed organisation, and while you may not be trauma trained –  you will need to understand the need for a human touch within the systems and processes we hold (we will also provide training on our approach).  As part of the role, you must understand HR regulation, contract management and general operational functions. We are looking for someone who is happy working on their own initiative with energy, enthusiasm and good humour, with a can-do attitude. You must be comfortable with working with external groups of people from varied backgrounds alongside our incredible team. Our work is involved and changes quickly. So the role would suit someone who is resilient and comfortable re-prioritising when things shift quickly. 

Person specification includes: 

• Experience of working in an operations role
• Experience of managing systems (CRM & project management) & resource management tools (i.e. capacity tracking)
• Experience of reporting on operational functions such as HR and contracting
• Experience of supporting HR functions, including developing and reviewing policies
• Knowledge and experience of drafting and reviewing contracts
• Knowledge and understanding of compliance and risk management 
• Exceptional organisational skills, attention to detail and project management skills
• Ability to manage multiple tasks and projects at the same time and competing priorities 
• Excellent ability to work collaboratively across different functions, as well as working in a team. 
• Excellent communication skills to support the team in delivery of their work
• Working with community groups and/or campaigning groups would be desirable.

KEY RESPONSIBILITIES

As the Senior Operations manager, you will be responsible for supporting the Director of Ops in ensuring we have efficient systems and processes across the organisation and providing support on contracting needs for the businesses. Occasionally we are asked to help support the operational development of our clients. The role will involve:

• Operations oversight (40%)
  • To take a systematic view of all operations across the business and make sure we have the correct operational tools, systems and processes in place to support our internal needs as well as delivery of work to our clients. Lead on designing and embedding effective tools and systems to support this and ensure there are up to date process maps to support the team in using them. 
  • Regular reporting on these systems to the senior management team to support business management and strategic decisions 
  • Working closely with heads of each function to ensure we have the right processes in place that support the team in delivering their work 
  • Ensuring we have the right policies in place for effective management of the business 
  • Responsible for overseeing all contracting for clients and employees
  • Oversight and drafting of all client contracts – working with the Director of Ops to ensure contract templates are up to date and in line with any business shifts and fit for purpose.
  • Managing any contracting risks and making sure all contracts are active and not expired. Setting up and maintaining reporting systems to ensure this information is fed back to the relevant teams and senior management.
  • Addressing any questions from the team and clients on contracts 
  • Support the Head of Governance, Risk and Innovation to manage mitigations for any emerging risks, document any incidents, have effective reporting mechanisms in place, including updating the risk register
     

• HR and payroll (40%)
  • Support the HR element within the development and delivery of Hive, our Employer of Record payroll service. 
  • Lead on recruitment and induction processes for the business and clients. This includes ensuring the processes are fit for purpose and efficient for the business, having the right resources in place to support the team and clients with understanding and managing recruitment and induction, managing onboarding of all new starters.
  • Oversight of all contracting and HR obligations for our employees, including clients using the Hive service – onboarding, exit processes and everything in between 
  • Oversight of all processes in Hive to ensure smooth. operations. With Hive being new, and growing, processes and policies will need to be reviewed and adapted to Hive’s needs.
  • Setup and maintain reporting systems that allow risk management and managing end of contract responsibilities.
  • Manage all HR queries and issues for the team and clients. 
  • Oversight of monthly payroll and salary sacrifice schemes.
     
• Management and Teamwork (10%)
  • Management of the Operations team: Managing capacity and workload, objective setting and development.
  • Work with the rest of the team to ensure there is sharing of knowledge to improve systems and practice across all services, making sure the services are aligned.
  • Work alongside and support the full team to ensure we are delivering the vision and strategy
     
• Client work (10%)
  • Consult with our clients on any of the above operations, processes and governance as needed.

Employer: Follicular Lymphoma Foundation

Salary: £45,000 - £56,000 per annum

Full-time role (open to consider reduced hours role of 30 hours per week), hybrid working: min 1 day per week in NW London office

A senior and strategic role has arisen within our groundbreaking cancer research charity, as we experience rapid growth. Based in London, our organisation has ambitious expansion plans - we are looking for an experienced Fundraising Manager to capitalise on the strong networks and high net worth relationships we have sourced, to build on the momentum already in place.

If you are looking for a unique opportunity to join an organisation poised to make a real name for itself, and to bring positive life-changing research to the lives of cancer sufferers then we would like to hear from you. We work flexibly and have embraced hybrid working, we have a contributory pension, holidays and a Christmas shutdown period. Most importantly though, we have a passionate team and enjoy an innovative work environment.

This will be a key role within the company, reporting to a US-based VP and working closely with a close-knit UK team. The primary stakeholders will be the Founders - the successful candidate will be able to quickly build a close working relationship with them, taking great care to nurture their already established leads in order to strengthen prospect growth among individual, foundation, corporate donors and grant-making organisations.

We are looking for an articulate and passionate individual, someone with a proven track record in managing the operational delivery of annual UK fundraising programmes and demonstrated experience in successfully delivering strategic priorities to meet operational plans and targets.

Key skills and experience we are looking for include being able to appropriately tailor funding proposition approaches to a range of potential donors, developing and delivering meticulously planned donor cultivation events, collaborating with internal and external marcomms and events teams, and building strong relationships that last to benefit the organisation.

If you would like to be part of this team and think you are the perfect candidate for this role, we would love to hear from you.

The closing date for applications is Monday 30th September 2024.