Relationship Manager Jobs in Manchester

We are looking to recruit someone with strong administration skills who is organised, a good communicator, and who is comfortable in prioritising workloads. This role would suit an efficient and diligent systematic thinker, with a solutions-focussed can-do approach, who is confident at using CRM databases, WordPress, Office 365, and who enjoys setting up and refining administrative processes. The candidate should have previous administration experience (paid or voluntary), and who is hard working, proactive, reliable, and honest. An eye for detail is especially important and you need to be comfortable using your own initiative and be able to motivate yourself in your home-working environment.

Key Responsibilities

The candidate will be responsible for administration at Soundabout which includes:

• Ensure that email enquiries are dealt with professionally, promptly, and appropriately.

• Source and maintain Soundabout merchandise stock; update online shop, process, and send orders.

• Maintain and update Soundabout equipment, keeping detailed inventories and organising essential maintenance such as PAT testing.

• Input, update, and maintain essential stakeholder, project, events, and evaluation data using Salesforce (CRM system)

• Schedule, circulate, and collate monitoring and evaluation related surveys using Salesforce and Office 365, providing results for reporting purposes as required.

• Managing project and event sign up processes using Enthuse (digital fundraising and event management system).

• Undertaking administration relating to project and training commissions, partnerships, and memberships. This includes confirmation letters, 121 agreements, partnership agreements, membership renewals, annual fee updates, and contact liaison.

• Supporting colleagues with storage and venue hire administration, including researching and booking venues, checking accessibility, collating, and ordering any refreshments or equipment required. 

• Supporting recruitment and human resources administration, including data inputting on Breathe HR (digital HR system), supporting DBS checks and reviews, tracking training requirements, tracking insurance renewals.

• Manage Soundabout zoom accounts including creating and disseminating zoom links and recordings.

• Maintain, organise, and work with colleagues to maximise the use of Soundabout’s Office365 systems.

• Supporting administrative tasks across the organisation as required. 

Support Team Manager (Maternity Cover)

Location: Remote
Salary: £32,500
Hours: 35
Department: Service Delivery
Job Type: Full time
Contract Type: Fixed Term Contract

About Us

Re-engage is a charity that is positive about older age and committed to fighting loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation. 

Our volunteers work together to create better communities and help to enrich the lives of our members. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age. Our vision is a world where no one is ever too old to make friends and enjoy social interaction. Our mission is to work within communities to end social isolation and loneliness in older people.

Job Summary

We’re looking for an exceptional person to join the Service Delivery team as the Support Team Manager. You’ll lead a passionate team of Support and Development Officers (SDOs) with a focus on matching older people and volunteers into our existing services and empowering volunteers to develop new ones. As an ideal candidate you'll be dedicated to ensuring that all areas of the charity’s work are consistent, clear, and empowering for older people and volunteers. 

You’re an experienced leader who is positive, resilient, data driven and who has the ambition and drive to grow our reach and to develop the effectiveness of our services. You’ll be solution focused, tech savvy, adept at identifying and removing barriers and at ease working to targets and deadlines in a fast-paced environment.

Reporting to

Head of Service Delivery and Volunteering

Responsibilities

• Leading, empowering, and developing a staff team that is motivated, data driven, highly knowledgeable, confident, and empowered to make decisions within their remit
• Identifying and overcoming barriers to growth, ensuring that all aspects of the support team’s processes are streamlined, effective and safe
• Responding to feedback, continuously reviewing, adapting, and adjusting the support team's procedures and working practices
• Ensuring that the team are thinking digitally and using data to influence their decision making
• Coaching the support team to scrutinise our CRM system to understand current priorities and to identify opportunities for new service development
• Collaborating and influencing colleagues across the wider organisation by promoting excellence and organisational effectiveness.
• Working alongside the Head of Service Delivery and Volunteering and the senior management team (SMT) to deliver the strategic plan
• Compiling monthly reports, ensuring that the SMT and the board of trustees have reliable information that feeds into all areas of decision making
• Empowering volunteers and older people to meet their own needs by promoting and supporting access to digital tools
• Working with KPIs such as: response times, matching rate, new service development and volunteer and older person satisfaction
• Co-leading SDO meetings and contributing to all-staff meetings
• Processing tea party group funds, ensuring that claims are made accurately and that volunteers are reimbursed within a timely fashion
• Leading and developing the annual volunteer reward and recognition programme, working with the Head of Service Delivery and Volunteering
• Co-responsibility for the effective organisation and handling of external enquiries and outgoing mailings
• Working with Engagement and colleagues in Service Delivery to ensure all staff are working to the same objectives and processes are as efficient as possible

Required Skills/Experience

• A motivational, positive and resilient leader
• Excellent interpersonal, written, and verbal communications skills
• An organised and methodical approach to work and excellent time management skills
• Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems   
• Enthusiastic about using technology to improve the volunteer and older person experience and to increase performance
• A clear understanding of safeguarding systems and processes
• A clear understanding of confidentiality and the implications of GDPR when working with volunteers and older people
• Self-motivated with the ability to work independently as well as collaboratively
• A strong understanding of the importance of record-keeping and CRM systems
• A commitment to an environment which promotes equality of opportunity and recognises and values diversity
• A commitment to Re-engage's ethos and values and a determination to always promote a positive image of the charity
• The ability to travel to national meetings, sometimes overnight
• An understanding of, and empathy with, the issues affecting older people who are isolated and lonely
• An interest in learning about loneliness, social isolation, and factors that have an impact on the ageing population

Benefits

• Home based working, with regular opportunities to meet colleagues face to face
• Competitive salary
• Generous annual leave plus bank holidays
• Working from home allowance
• Access to a BUPA cash plan
• Death in service insurance
• Opportunities for learning and development

How we recruit 

Diversity and inclusion are important to us. We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best. We understand that you may not meet every requirement listed, but if you feel you could make a valuable contribution to our charity, we encourage you to apply. You may be a great fit for this or another role.

We use the recruitment platform Hireful.  Using Hireful allows us to reduce unconscious bias and subjectivity, and candidates experience a more skills-based recruitment process which helps us to hire the best talent for our roles.

The application process includes an inbuilt anonymisation feature which removes identifiable personal data from your CV. To enable this please ensure your name you use on the application form matches exactly with that on your CV.

We also add competency questions to the process which asses your approach to real issues that you would face in this role. Each response is anonymised and reviewed separately by each hiring team member before the total scores are averaged to create a leader board of candidates. 

We would rather AI wasn't used for your answers as we want the real you, however we do reserve the right to reject applications if we feel the use of AI has been excessive.

The closing date is Sunday March 2nd at 11.59pm
Interviews will be held week commencing 10 March 2025

REF-219690

LOCATION - Remote 

Are you looking for an exciting and rewarding role in 2025? Apply for the Developement Manager: Quality and Improvement at homelessness charity Emmaus UK.

About Emmaus

Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the role

The role of the Development Manager: Quality and Improvement will sit within the Partnerships and Federation Development directorate, to support the delivery of key charity and federation-wide objectives, as part of our mission to empower people affected by homelessness and poverty to change their lives for the better while using our voice to achieve social change.

The principal responsibility will be to support our ambition to become a best practice national body, responsible for the day-to-day management of the Quality and Improvement function within Emmaus UK and the wider federation.

The Development Manager will act as a‘relationship manager’ with existing, new and potential communities and groups and provide high-quality advice, support and capacity building. This role will develop policy, guidance and toolkits and contribute towards training in their area of specialism.

Who are we looking for?

This role will provide support to the wider Partnerships and Federation Directorate to develop, lead on and support projects to effect transformational change within Emmaus in the UK.

You will have the opportunity to make a significant impact on the growth and development of Emmaus in the UK, contributing to a positive culture, and supporting the overall success of the federation.Your role will involve supporting the development and delivery of strategic plans, programme design and implementation, stakeholder management, and continuous evaluation and improvement of quality and improvement initiatives.

What we offer

· £38,950 per annum

· Working hours: 5 days per week, Monday to Friday

· Contract: Permanent

· Pension: Stakeholder pension with 6% employer contribution

· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave

· Training & development: Ongoing training and development

· Volunteering: 2 days allowance each year

· Employee assistance: 24/7 employee assistance scheme is available

· Wellbeing: Weekly wellbeing hour to promote personal wellbeing

· Flexible working: Options available, subject to the requirements of the role

· Life assurance: Death in service lump sum of 3 x salary

To apply

To apply for the role, please complete our application form and equal opportunities monitoring form and email us by Sunday 23 February 2025.

Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

Those shortlisted will be invited to an interview conducted via Microsoft Teams on Wednesday 12 March 2025.

If you would like to arrange an informal discussion about the role, please email us.

Equal Opportunities

Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

At Humanimal Trust we passionately believe that humans and animals should benefit from equal medical progress. Do you wish for a future where all patients matter whatever the species? As the Administration and Finance manager you will enable the charity to operate in an organised, efficient and effective manner. This vital, varied and senior role in a small team involves a range of key functions, proactively supporting the CEO and Board of Trustees. It encompasses a range of business support functions, including book keeping, HR administration, coordination and monitoring of projects, office management, development of policies and procedures, and will also hold the position of Company Secretary.

Position: Administration and Finance Manager

Accountable to: CEO

Responsible for: Administration Assistant

Location: Remote working, with occasional in person time.

Full time

Circa £40,000

Responsibilities:

• Provide executive support and guidance to the CEO and Chair of the Board of Trustees
• Ensure the Trusts records for the Charity Commission for England and Wales and for the Scottish Charity Regulator are always up to date and any changes in relevant law and guidance are communicated to the CEO and Board
• Manage daily administrative activities
• Take ownership of data entry, retrieval and database maintenance
• Liaise and manage external providers. Contract negotiation
• Responsible for Trusts book keeping and financial reporting
• Take accountability for invoices and expenses
• Liaise with payroll bureau to accurately process salaries
• Administer auto enrolment pension scheme
• Support the designated Data protection Officer by advising on obligations, monitoring compliance and training staff
• Contribute to and support the delivery of the strategic business plan
• Review policies, procedures, staff handbooks and the Governance Manual to an agreed rolling schedule
• Ensure appropriate infrastructure is in place and colleagues are trained in the use of CRM systems, and communications and engagement platforms

Closing date: 2nd March 2025

First Interview: w/c 10th March 2025

The Operations Manager will work closely with the Managing Director to ensure the charity operates effectively. The Operations Manager will lead on the development of policies and procedures to ensure regulatory compliance, and robust management processes.

The Operations Manager will add to the staff team by bringing a skillset that is grounded in administration processes, excellent IT competence, and a numerate, systemising and detail-orientated mindset.

• About the role

✅Home-based: With extensive travel within North West England.

✅Hours: 35 hours per week over a flexible working pattern with an estimated 24-weekend activities per annum. 

As a Strategic Partnerships Manager based in North West England, you’ll work within the Church Partnerships Team and play a key role in building on existing significant relationships.

• We need you to be

⭐ Passionate and Committed. Driven by a desire to help release children from poverty in Jesus’ name.

⭐ Strong Networker. Skilled at building and maintaining relationships with church leaders and key partners.

⭐ A Confident Speaker. Comfortable speaking in various church and event settings, inspiring others to support our mission.

⭐ Strategic and Collaborative. Able to work with our leadership to shape and implement growth strategies.

⭐ Results Oriented. Focused on achieving sponsorship objectives and maximising partnership opportunities.

⭐ Personally committed to the Christian faith.  You can read more about this in our Policy on Posts to be Held by Christians.

• Are you ready to take on the challenge of playing a pivotal role in helping release children from poverty in Jesus’ name?

Join our dynamic Partnerships Team and help shape our growth strategy! Collaborate with our leadership to build lasting relationships with church and denominational leaders, support strategic decision making, and drive acquisitions through churches, events, and networks. 

Deepen our connections with key partners, enhance our holistic child development programs, and contribute to our mission of addressing poverty in Jesus' name. If you're a confident speaker with strong networking skills and a passion for our cause, we want you on our team!
 

• In return, you will get

➡️Flexible and sociable working environment
➡️Time in Lieu offered
➡️Pension scheme with 10% employer contribution
➡️Income Protection & Group Life cover
➡️Private Medical & Dental cover
➡️Celebrating life milestones such as, birthdays, newcomers, weddings, babies etc
➡️Weekly team prayers and devotionals
➡️Compassion updates and worship events

⭐We encourage you to read the full job description to see if this role aligns with your skills and aspirations!

First Give is a national charity that inspires young people to make a difference to the causes they care about. We do this through working in partnership with schools to create opportunities for young people to give to the causes and charities that mean something to them. Our core programme is a fully resourced scheme of work that guides an entire year group of students to engage with local charities and causes, and then carry out social action (fundraising, raising awareness, campaigning, volunteering etc.) in support of them.

Our vision is of a more generous society where everyone is willing and able to give back to the causes and charities that matter to them. Our values inform what we do at First Give. We are:

· Altruistic

· Inspiring

· Empowering

· Collaborative

· Professional

This is an exciting time for First Give, as we have recently launched our three-year strategy and our ambition to activate the generosity of a million young people by 2034.

Programme Manager Role

The Programme Manager will be responsible for growing the First Give network in the Midlands. Growth across the Midlands plays a part in our recently launched strategy, and the Programme Manager will use their understanding of the education sector to build relationships with key stakeholders and grow our number of partner schools.

Contract: Full time, permanent. 37.5 hours per week (typically 9am-5.30pm, but with occasional early starts and late finishes dependent on events and school visits)

Salary: £33,000 p.a.

Location: Working from home in the Midlands, with regular travel to schools across region. Occasional travel to First Give’s London office in West Hampstead and other locations in England and Wales for team meetings will also be required.

Reporting to: Head of Programmes

Person Specification

Essential:

· Passionate about young people and their potential to drive social change 

· Experience developing strong relationships across a range of stakeholders, including senior leaders

· Experience managing and supporting a large caseload of “client” relationships

· Strong understanding of the education sector, schools and the realities of teaching

· Superb organisation and prioritisation skills

· Confident, experienced and engaging public speaker, presenter and facilitator

· Excellent communication skills (both written and verbal)

· Excellent attention to detail and high standards

· Proactive, independent worker able to work well alone and as part of a team

· Flexible and adaptable to the needs of a scaling organisation

· Full, clean driving licence

Desirable:

· Experience of working in a small, decentralised organisation

· Experience of developing learning resources to achieve specified outcomes, and/or programme design

· Experience coordinating freelance staff

· Experience planning and delivering training

· Familiar with Salesforce

Please refer to attached JD and Person Spec for full list of key responsibilities.

Why work for First Give?

First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:

· 25 days of annual leave plus bank holidays, increasing by one day annually after 3 full years of service to a maximum of 30 days.

· Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance.

· A work from home allowance will be provided.

· Access to Health Assured (health and wellbeing) Employee Assistance Programme.

· Generous training and professional development budget, with regular training offered through the Pears Foundation.

· Multiple team socials and meetings throughout the year.

· 5% employer matched pension contributions.

The role is multi-faceted and fast paced and we’re looking for someone with extensive project manager experience, an interest in and knowledge of social care policy and advocacy,  and the ability to juggle priorities. The role is home based and the job holder is required to represent the Charity at external meetings as required. You need to live within easy reach of London to avoid incurring large travel costs, and ideally have experience of working in adult social care in the UK. This is a varied role which will bring with it opportunities for you to continue to develop your skills, increase your knowledge and network and to work with a passionate and committed small team in a charity which has a focus of supporting care workers. The role is home based and there will be some travel to London for meetings.

IMPORTANT: Please read the Job Descripton and Person Spec carefully before applying. We are not looking for Project Manager experience in the tech or I.T. fields.

• You'll be managing our innovative flagship project, liaising with funders and working with care workers and stakeholders on this high visibility exciting work which has a focus on advocacy and policy.
• As line manager to one direct report, you'd provide supervisory and other support to your team member.
• You would author think and opinion pieces, write press releases and produce articles relating to our projects and advocacy work
• You would represent the CEO and the Charity at external meetings as required
• You'd be responsible for managing spend against budgets, processing payroll and other expenditure using our banking system 
• You'd look for funding from trusts and foundations to help us continue our work and would work collaboratively with your colleagues

What's in it for you?

· Home working most of the time apart from when travelling to meetings and events

· 25 days annual leave

· Working from home allowance

· Mental Health and Wellbeing Employee Assistance Programme

· Flexible working patterns available

· Friendly, supportive and inclusive team culture

Please read the job description/person spec before applying. 

This is an exciting opportunity to manage the growth and expansion of a successful, global trauma-informed training programme.

Salary: £40,000

Hours: 37.5 hours a week

Location: Remote working, with a requirement to travel nationally to in-person contracts and company away-days (travel is expensed).

Postholder Reports to: Global Digital Programmes Director, Hope After Harm

Hope After Harm is an established, registered charity aimed at empowering adults and young people recover from harm and trauma. We want to see a society where everyone feels safe and can thrive, regardless of who they are and where they come from. Through support, advocacy and education we enable people to rebuild their lives and reclaim their future. And we inspire others to do the same, creating safer, more inclusive communities. We have a proven track record of service delivery across Thames Valley and beyond, with our digital and training programmes supporting professionals and survivors globally.

The successful Training Manager will head our “Rise for Change” training programme and have the exciting opportunity to continue to grow the programme’s success to date, expanding our offerings and reach to be fully integrated across the charities service provisions.

Rise for Change is training that is uniquely created by subject matter experts and directly addresses the need for intersectional and trauma informed domestic abuse training for professionals in all sectors. Our aim is to empower participants, no matter their professional role, to be able to respond safely and appropriately to domestic abuse both within the workplace and in the wider scope of their lives. You will be leading a linked programme of activity with our global Bright Sky programme which forms part of our wider Digital Programmes team. As the only global resource of its kind, Bright Sky is leading the way in technological responses to domestic abuse.

Role

*Before applying: Please note that to be considered for this role the post holder to be able to demonstrate that they carry in-depth knowledge/ job experience related to domestic abuse*

 Lead the development, quality and delivery of Hope After Harm’s training programme in line with the charity’s values, strategic direction, placing victim-survivors and those with lived experienced at the heart of what you do.

 Deliver training and consultancy to professionals, organisations and businesses from our set package of training, or by curating and delivering bespoke packages to meet their needs.

 Upkeep current training packages, whilst scoping and developing new packages in line with sector need and organisational strategy.

 Ensure growth and sustainability of the programme through income generation, attracting new clients and driving repeat custom, directly managing client relationships.

 Ensure the longevity of established relationships with key partners and stakeholders through regular meetings, problem-solving and support.

 Uphold programme quality through metrics and appropriate reporting on outcomes, using feedback to refine and improve training offers

 With support of the Director, leverage technology to enhance training accessibility, including e-learning platforms and virtual training tools.

 With support of the Director, recruit, train and oversee a pool of sessional trainers, ensuring quality of their delivery in line with programme standards

 Maintain our CPD accreditation on current and new training packages.

 Respect and uphold the value and necessity of intersectionality within domestic abuse and sexual violence prevention and safeguarding, across all areas of work.

 Maintain accurate recording and reporting of training/project delivery, including a training delivery calendar, CRM and all administrative processes and wrap around support.

 Collaborate effectively with teams from across Hope After Harm to ensure that our training approach and packages are underpinned by the expertise and input available from across the charity.

Person Specification

Essential

 A thorough understanding of domestic abuse and gender-based violence through a trauma informed and intersectional lens, including the impact and mitigation of vicarious trauma.

 Be an experienced, highly skilled trainer with the ability to engage people through remote and in-person delivery.

 Experience in managing training programmes, and with an absolute commitment to quality and client satisfaction

 Ability to recruit, train and oversee a pool of sessional trainers.

 Excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.

 Motivate individuals and agencies to move through courses of action and decision-making processes

 Knowledge and experience of using CRM’s, such as Hubspot, to track client engagement.

 Track record of income generation - creating growth strategies for training programmes, in particular using social media and online sales platforms

 Ability to plan and prioritise work effectively and manage projects and multiple deadlines

 Skilled user of technology with high literacy of key presenting programmes, video platforms and databases.

 Ability to travel for stakeholder meetings and team/organisation away days and deliver training when required (most meetings and contracts are remote)

 Be comfortable operating a remote working environment with ability to network internally and externally

 Have the flexibility to undertake tasks beyond the job description

Desirable

 Bring an understanding and experience of CPD accreditation

 Hold a “Train the Trainer” qualification or be willing to obtain one during onboarding.

Please submit your CV and cover letter, of no more than 1.5 A4 pages, via the Apply button. Applications without a sufficient cover letter will not be considered.

For this role you will need:

 To be free from any criminal conviction which would conflict with the responsibilities of the post; you may be required to have a DBS Enhanced disclosure.

 To be able to deal with all information on a confidential basis and understand data protection requirements.

 To have Citizenship of the UK or have entitlement to work in the UK

Hope After Harm is committed to equality and diversity. While not a requirement for application, we do strongly encourage those of black and ethnic minority background, people with disabilities and the LGBTQIA+ community to apply for this role.

Hope After Harm is an equal opportunities employer; the aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974. 

ReachOut is a national youth development charity and a strategic partner for schools. Through collective mentoring and engaging activities, we build socio-emotional skills that transform outcomes for young people constrained by circumstance.

We're currently recruiting for two Project Officers to join our team - one based in London and one based in Manchester. 

Our Project Officers are responsible for overseeing the day-to-day logistics of ReachOut mentoring programmes in schools across their location and ensuring the projects impact every young person involved.

This includes the line management of our sessional Project Leaders, liaising with contacts in partner schools and working collaboratively with the Project Managers and volunteer team to support ReachOut's growth. 

2025 is an exciting time to join ReachOut as we launch our new organisational strategy. You’ll be joining a friendly and supportive team, helping us make a real difference to the lives and futures of young people in your community. 

We are seeking a passionate and experienced Fundraising Manager to join our small and dynamic team during an exciting period of growth for the organisation. This newly created role will be a crucial role in developing and implementing fundraising strategies to support our mission and ensure the financial sustainability of the Charity.

It will include identifying new funding opportunities as well as creating strategies to build our regular donors, discover and work with high-net-worth individuals, develop corporate partnerships and legacy campaigns. This role will also consist of overseeing community fundraising initiatives and managing one member of staff initially (a community fundraising co-ordinator). 

We are looking for someone ambitious and creative with a positive attitude, happy to roll their sleeves up and get involved to enable us to achieve our goals.

This senior role will be part of our communications and fundraising team reporting to the Marketing Director.

This position offers an exciting opportunity for someone who is driven, innovative, and committed to making a positive impact across Neuroendocrine Cancer UK (NCUK) to build a new fundraising team.

Role: Communications and Influencer Relations Manager 

Location: Remote (UK hours with some flexibility)

Contract type: 12 months, with the intention to make permanent

Salary: £35-45,000 (depending on experience)

Working pattern: Full time 

Benefits include: 35 days annual leave plus UK bank holidays; open to flexible working

Closing date: 26 February 2025

INTRO

Iswe is a social impact foundation dedicated to finding ways to put people at the heart of social and political decision-making to solve some of society’s greatest challenges.

We are looking for a dedicated and experienced communications and influencer relationship specialist to play a pivotal role, primarily in our flagship initiative: the Global Citizens’ Assembly for People and Planet. 

THE ROLE
The Communications and Influencer Relations Manager will play a critical role in elevating Iswe's initiatives, with a primary focus on the Global Citizens' Assembly for People and Planet. By designing and executing communications strategies, engaging influencers and building relationships, this position ensures the Assembly’s transformative work reaches a global audience and inspires meaningful action.

ABOUT THE GLOBAL CITIZENS’ ASSEMBLY FOR PEOPLE AND PLANET
A flagship initiative of Iswe, the Global Citizens' Assembly for People and Planet is an innovative, inclusive platform that empowers citizens worldwide to contribute to critical global decisions on climate. By bringing together diverse voices, the Assembly serves as a model for reimagining governance, ensuring that people and planet are at the centre of decision-making.

This role will focus on amplifying the impact and visibility of the Assembly in the lead up to, and following, COP30 in Brazil in November 2025, using comms and influencer engagement to inspire global participation and collaboration. 

If you believe in the wisdom of everyday people, are values-driven, self-reflective, creative, curious, agile, flexible and enthusiastic, if you want to do work that learns and grows from all the richness each of us brings – where we welcome learning from a diverse array of life experiences, cultures, and backgrounds, if you can bring positivity and accountability to your work, if you strive for brilliance, challenges excite you and if you would speak with authenticity and dedication about our work, we want to hear from you!

KEY RESPONSIBILITIES

Influencer engagement management

• Identify and engage influencers through social listening and outreach, ensuring alignment with GCA strategic goals.

• Coordinate onboarding and activation for influencers, including developing kits with assets, hashtags, and impact data.

• Act as the primary point of contact for influencers and media outlets across GCA campaigns.

PR and Media 

• Build and maintain strong relationships with media outlets and journalists, pitching content and securing coverage for GCA initiatives.

• Manage the creation of press materials, including press releases, briefing documents, and media kits.

Content development and digital engagement

• Develop and manage engaging content for digital platforms, including blogs and social media posts to a very high standard.

• Support storytelling initiatives, collaborating with the Comms Director and Advocacy team to amplify key narratives.

Event communications support

• Coordinate communications for events, including managing network follow-ups, influencer activations and media outreach.

• Ensure alignment between event messaging and broader GCA goals.

Monitoring and Reporting

• Use social listening tools to monitor effort impact and identify optimisation.

• Prepare performance reports for campaigns and present actionable insights to be shared with funders and stakeholders.

EXPERIENCE AND QUALIFICATIONS

• 4-6 years of experience in communications, PR, influencer marketing, and media relations.

• Strong skills in identifying and activating influencers at various levels (high-profile, micro, and mid-tier).

• Proven ability to execute multi-channel campaigns and engage diverse stakeholders.

• Familiarity with social listening tools and data-driven campaign analysis.

• A self-starter with excellent organisational skills and attention to detail.

Ideal Profile

• Strategic thinker with a passion for global governance and sustainability.

• Excellent written and verbal communication skills.

• Existing relationships across media outlets.

• Adaptable and collaborative, thriving in dynamic and fast-paced environments.

• Experience working on climate, sustainability, or democracy-focused initiatives is a plus.

A NOTE ABOUT REPRESENTATION

We know that building a team representative of wider society fosters creativity and innovation. We welcome people of all backgrounds, identities and experiences and are committed to being a place where all belong. We therefore particularly welcome applications from candidates who are disabled, Black, Asian or from other minority ethnic backgrounds, who identify within the LGBTQIA+ community, or identify as from a lower or disadvantaged socioeconomic background as these groups are currently under-represented on our staff team.

ABOUT ISWE

We believe that many of the crises we face today - health, climate, the cost of living etc - are symptoms of failing governance structures, and that putting people in the driving seat of decision-making will transform our futures for the better. Our current strategy focuses on innovations around citizens’ assemblies (and similar deliberative processes), public services and the relationship between politicians and the communities they serve.

Our team has decades of experience in democratic innovation. Recent projects include Global Assembly for COP26, Good Help and The Future Armenian. Iswe is a fast-growing foundation, dedicated to empowering citizens to play a leading role in the decision-making that affects their lives. 

Our work is founded on strong values, including openness, transparency and humility. We believe that when ‘I’ (an individual) becomes ‘we’ (part of the collective), the results are transformational. We are actively working to build a healthy culture, rooted in care and characterised by being self-organising and self-reflective. We are committed to addressing the dynamics of oppression in ourselves and our work.

Head of Property Management Operations 

Salary C£70,000 

Location Didsbury, Manchester 

Permanent, Full Time 

Head of Property Management Operations 

As the Head of Property Management Operations you would be leading the work of the Plumlife Management Team in the delivery of property and tenancy management services to leasehold, shared ownership, market and sub-market rent customer managed across the Group through the Plumlife brand.  With support from the operational managers within the team, you will have overall responsibility for ensuring the delivery of excellent services to these customer groups and achieving high levels of customer satisfaction. 

What you’ll be doing 

• To ensure the effective management of our block, estate and tenancy management services to private sector, leasehold, rental and low cost home ownership customers including meeting any contractual and legal obligations.  Including building effective relationships with internal colleagues and departments. 

• Provide strategic leadership to ensure Plumlife complies with all legislation, regulations and best practice and to lead in the development of a culture which is customer focussed and committed to providing the highest standard of service 

• To carry out the post holders responsibilities in relation to Health and Safety and probity. 

• To undertake training as appropriate to the post and to keep abreast of developments across the housing profession and private sector. 

• To ensure that goods and services procured are managed in line with financial regulations and Great Places procurement practices. 

• To provide technical and strategic risk management advice across the Group and work in line with our risk management framework.

• To work in collaboration with external partners, as appropriate 

• To act as an inspirational leader to inspire, develop and motivate the Plumlife Management team; setting and embedding the culture for successful delivery and ensuring excellent customer experience. 

• To set and embed a high support/high challenge culture by: 

- showing inspirational leadership; 

- timely and effective performance management; 

- coaching; 

- communication and feedback 

- role-modelling attitudes, behaviours and expectations 

- capturing the learning from mistakes and set-backs 

- showing effective and positive leadership through change in order to support and develop your team to realise individual and team potential and ensure effective service delivery. 

• To develop, maintain and promote effective working relationships with Great Places colleagues and key external partners and to always act as an ambassador for Great Places. 

• To promote Great Places when attending external meetings; actively networking to identify opportunities for new business and service development, joint working with other partners and relevant opportunities in the wider housing sector. 

• To be the named process owner for designated process(es) relating to your work, accountable for ensuring your processes are effectively designed, monitored and continuously improved in consultation with the relevant colleagues. 

• To work flexibly, working unsociable hours, weekends and Bank Holidays as required in order to maintain good customer service and ensure business continuity, and also from time to time represent Great Places at customer and other stakeholder events. 

• To carry out other duties commensurate with the nature of the post of Head of Property Management Operations. 

What you’ll need 

• Experience in  leasehold / low cost home ownership management including knowledge of Leasehold legislation and its application 

• Significant experience of working in the property management sector– ideally IRPM / TPI qualified or equivalent 

• A sound understanding of all aspects of housing management including landlord and tenant law, tenancy enforcement and current housing issues 

• Experience of managing financial budgets 

• Ability to communicate at all levels 

• A focus on achieving high standards and a commitment to continuous improvement 

• Ability to collate and analyse performance data 

• Ability to compile reports 

• Highly organised with an ability to work to prioritise, plan and work to deadlines, along with the ability to support team members in doing the same 

• The ability to inspire their colleagues to think, grow and take responsibility for themselves. 

• Ability to set realistic, attainable goals 

• Full driving licence and access to a car 

What we need from you 

• A commitment to work in partnership with others for the benefit of Great Places 

• A commitment to continuous learning and improvement 

• Ability to work flexibly and when needed outside normal working hours to ensure service continuity 

• An ability to work in uncertainty. 

• To be professional and work with integrity, inclusivity and respect for diversity

What we give you in return for your hard work and commitment 

• Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places) 

• WPA ¦ Healthcare auto enrolled at no contribution level with £1250 of savings available  - option to increase & add family members 

• Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays 

• Flexi Time ¦ Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year 

• Greater Working ¦ We offer some Hybrid and flexible working 

• Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’

• Professional Fees ¦ The business pays the cost of one professional membership fee for each colleague

• The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more 

• Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing 

About the Role

As a passionate professional in the identification, development and management of a wide range of relationships in support of our programme partnership, you will ensure the Career Ready programme in Glasgow and West areas (currently Inverclyde, West Dunbartonshire, Renfrewshire and South Lanarkshire) continues to thrive, which includes securing charitable donations from supporting partners. Your responsibilities for the area, will be as a team of two, alongside our other Regional Manager for Glasgow and West areas given this is our largest area in Scotland.

This role requires experience of partnership and account management and the scale and ambition of our social mobility work means you will need to be well organised, confident and able to positively influence a wide range of people including headteachers, teachers, CEOs and HRDs.

You will identify and approach opportunities that are well researched and pursue with unswerving perseverance. It’s also a great chance to develop personally.

Regional Managers are responsible for leading our work which involves growing, developing and maintaining the employer and education partnerships that deliver the Career Ready programme. This includes the Local Advisory Board, local authorities (key stakeholders), schools (we have a member of staff in each school who coordinates), the Developing the Young Workforce Regional Group, and the many employer organisations and their people who volunteer as mentors, provide paid internships and deliver masterclasses.

By assimilating what, why, when and the how of our work, you will be able to:

1. Lead, grow and develop our Career Ready partnership in Glasgow and the West, optimising the programme experience for all stakeholders and securing the engagement of employer support for the programme of approximately 300+ students each year who will participate in the 18-month long Career Ready programme annually.
2. Support programme delivery, stakeholder engagement and business development by working closely with the Career Ready Glasgow & West Local Advisory Board, the other Career Ready Glasgow & West Regional Manager, the Head of Programme & Operations, Partnerships Manager and the Career Ready Regional Manager Scotland team all who are focused on quality, impact and sustainability underpinned by attention to detail via efficient and effective processes. You will be supported by and work with the Career Ready Scotland Operations Team to maintain thorough data and management information for the area.

Find out more

You can find out more about the role, and working at Career Ready, in our candidate pack.

• £34,000 – £37,500 DOE
• A working from home allowance of £300 pa is provided
• Annual leave: 25 days holiday plus bank/public holidays plus 2 additional days in the summer. In addition, Career Ready is closed between Christmas and New Year. Career Ready also allows flexible use of some Bank & Public Holidays
• 6% of salary contribution to a private pension subject to an employee contribution of 3%
• Access to both our Reward Gateway Portal and an Employee Assistance Programme
• Interest-free season ticket or bicycle purchase loans
• Business expenses including mileage allowance for car usage

How to apply

Please visit our website for full details of how to apply.

Timetable

• Closing date: 10 March 2025 (early applications are encouraged)
• Shortlisted candidates will be contacted for an initial screening conversation prior to interview
• Interviews will take place from w/c 17 March