Relationship Management Jobs
At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people. Our impact across policy, campaigning, information and advice, grant-making and partnerships improves lives by increasing the financial well-being of older people in financial hardship, enabling greater choice and independence in wider areas of life. We want to find talented individuals from diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
The Senior Public Affairs Officer will work with colleagues across the organisation to deliver Independent Age’s public affairs activities, ensuring we have an effective presence and profile in the UK Parliament and across Whitehall.
You should have previous experience working in a public affairs role, and a strong working knowledge of the current Westminster political landscape. You should also have experience working on influencing strategies to create policy change.
For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age by visiting our website.
Application Process:
To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role.
Closing Date: 21 July 2024
Interview Dates:
- Tuesday 30 July
- Wednesday 31 July
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are recruiting for senior IDDVA position to lead our IDVA team. The senior IDDVA will be managing a very small case load of 3 or 4, and line managing 4 advocates.
We area pan London support service, and this is a hybrid working role, involving some home, office working 35 hours a week.
Closing date: 14.07.24
Interview date: 24.07.24
We have an opportunity for a Senior Disabled Domestic Violence Advocate to join our team at Stay Safe East. We are a “by and for” organisation supporting disabled people who are experiencing VAWG and Hate Crime. We are recruiting for a senior IDDVA position to lead our IDVA team. The senior IDDVA will be managing a very small case load of 3 or 4, and line managing 4 advocates.
We offer a pan London support service, and this is a hybrid working role, involving some home, office working 35 hours a week.
It is important that you are passionate, committed and care about the work Stay Safe East does as a by-and-for organisation supporting disabled people with experiences of domestic and sexual violence, hate crime and mixed/general crime.
The ideal candidate will be someone who has worked as an IDVA or domestic abuse advocate/caseworker. This role would provide an ideal stepping stone to someone looking to move into management
General duties:
· Be responsible for your own personal learning development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
· Participate in supervision, training and meetings as required, and assist in the development of services in line with agreed development plans.
· To ensure that all service delivery by the team meets expected Quality Standards
· To ensure that clients’ access, communication, and cultural needs are met by Stay Safe East’s VAWG team.
To ensure confidentiality and sensitivity in line with Stay Safe East policies, Community Legal Service, MARAC, and other guidelines.
FOr more information please see the attached job description or for more information about our work, please see our website
Please send both your CV and covering letter supporting your interest in the position
We provide advocacy and support services to survivors of domestic abuse, sexual violence, hate crime, harassment and other forms of abuse.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Qube we are working in partnership to make a difference in Shropshire by providing volunteer brokerage and governance support to voluntary groups and organisations.
The role of the Volunteer and Infrastructure Officer is to support the Volunteer and Infrastructure Team Lead within the Voluntary and Community Support team providing high quality information, support and expertise in infrastructure support opportunities available to groups and organisations within Shropshire.
The Volunteer and Infrastructure Officer promotes volunteering and encourages new volunteers to come forward for the benefit of Shropshire groups, organisations and communities. They provide governance advice, support, and guidance to local community/charitable groups and organisations, including support to staff/volunteer managers on volunteer recruitment and retention and develop working relationships with community led/based local groups to support future growth and sustainability.
They will also offer and make aware training opportunities and provision to support group and organisational compliance and safety.
This is currently a fixed term position until 31st March 2025 with extension possible dependent on further funding.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
My client is seeking a dynamic, compassionate and experienced CEO to lead their organisation and ensure its continued expansion in the local community.
The CEO will be responsible for the overall strategic direction, management and financial sustainability of the organisation. They are committed to their Christian values and ethos as described in its governing documents, which influences all areas of the operation.
Overall Responsibilities of the Chief Executive Officer:
- Develop and implement a long-term strategic plan aligned with the organisations mission, vision and values
- Provide visionary leadership to the team, inspiring and motivating staff, volunteers, and stakeholders towards achieving organisational goals as being a Christian ministry.
- Regularly assess the evolving needs of the community and identify opportunities for program development and expansion.
- Oversee operations, ensuring the effective delivery of services and adherence to organisational policies and procedures.
- Develop and maintain robust systems for data collection, analysis, and reporting to measure the impact and effectiveness of the organisation’s programs.
- Develop and implement a comprehensive fundraising strategy to secure diverse funding sources and ensure the financial sustainability of the organisation.
- Cultivate relationships with donors, corporate partners, and community stakeholders to maximize financial support and engagement.
- Work closely with the Board of Trustees, providing regular updates, reports, and recommendations on key organisational matters.
- Support the recruitment, training, and development of board members, ensuring effective governance and strategic oversight in line with the stated charitable objects and Christian ethos.
- Act as a liaison between the board and staff, facilitating communication, and fostering a collaborative working relationship.
Ideal Criteria and Experience for the Chief Executive Officer
- By the Equality Act 2010, it is a genuine occupational requirement that the post holder is a practising Christian. This is essential to the credibility of the organisation and performance of this role and ensures that the charity is following its governing document.
- Proven experience in a senior leadership role, preferably within the non-profit sector.
- Ability to speak and lead church meetings to promote the work of the organisation amongst the local churches.
- Strong strategic thinking and problem-solving abilities, with a track record of successfully implementing organisational strategies and driving positive change.
- Excellent interpersonal and communication skills, with the ability to build relationships with diverse stakeholders and inspire a shared vision.
- Demonstrate experience in fundraising, including grant writing, donor cultivation, and relationship management.
- Financial acumen and experience in budgeting, financial reporting, and resource allocation.
- Understanding of governance principles and experience working with boards of directors/trustees.
- Knowledge of UK regulations governing charities and business including knowledge of company administration and charity governance.
For further information on this exciting opportunity please forward a copy of your CV
Smart Works is seeking a new Chief Executive Officer to lead the organisation through its next phase of growth. Over the past decade, Smart Works has given over 35,000 women the clothing and confidence they need to succeed.
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at job interview. After visiting Smart Works, the charity’s current quarterly data show that 63% of clients secure a job within a month, gaining financial independence and transforming their lives. Smart Works believes in fashion as a force for good and is proud of the joy and magic its service brings to the women they serve.
Building on these strong foundations, the incoming Chief Executive Officer will play an instrumental role in delivering its ambitions to double its reach from 5,000 to 10,000 women annually. They will lead the charity’s work across its eleven existing sites, and drive relevant expansion into other UK cities, supported via strategic fundraising, and partnership with relevant organisations and individuals. They will additionally represent the organisation at external functions and be an ambassador for the Smart Works services, raising the charity’s profile and maximising the impact for its client. We are looking for an experienced executive with a proven track record of delivering impactful change through exceptional leadership, with a specific interest for the empowerment of women.
Smart Works promotes equity, diversity and inclusion from its workplace. The charity particularly welcomes applications from historically under-represented groups, including disabled people and members of minority ethnic communities, in order to increase representation within the organisation.
To apply, please send a CV and cover statement to us by 12pm on Monday 22nd July.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
We do not use AI in any part of our recruitment process. Your application will be carefully considered by the People Team.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Millions of EU citizens live in the UK and have to adjust to the impact of Brexit and secure their rights under the EU Settlement Scheme. It is the most isolated and disadvantaged groups of EU citizens who are struggling the most. Our charity Settled is the leading advice and support provider for EU citizens in the UK. We have secured funding for 2 new posts targeted at addressing these needs. The first is for a Romanian speaker based in London and Kent who can address the needs of the Roma community, including making a short information video. The second will be based in Scotland and work particularly with homeless EU citizens. Both posts will be expected to develop relationships and work closely with other support organisations. Please submit a CV and a covering letter stating clearly which role you wish to apply for and setting out how you meet the person specification.
We will consider applications as they arrive so applicants are encouraged to apply early.
The client requests no contact from agencies or media sales.
The Charity
Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good.
Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales.
About the Team
Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups. We have supported and trained kinship carers to create and lead their groups in a way which meets their needs.
With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
- creating 90 new sustainable peer support groups in areas of most need over 21 months;
- sustaining and developing the current 145 existing groups; and
- providing support and help to build a sustainable and welcoming community for all peer support groups across England.
This role will mobilise, develop and innovate our existing offer into a new Peer Support Community Hub with the focus on supporting sustainability and building resilience of peer support groups and their leaders. You will support and build our Kinship peer support community.
You’ll work with group leaders to co-create and develop a central hub of accessible and useful resources to help them to sustain their groups, working with colleagues right across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), building a joined-up user experience.
You’ll ensure we use data and insight to innovate the Hub and develop a strong thriving community of peer support group leaders.
About the role
The role of the Peer Community Innovation Lead is to oversee and take accountability for sustaining kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model.
In this context, your team is the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well. Your team will build and develop this ‘peer support community hub’. This will include annual in person celebrations.
Your team will make sure groups feel connected and supported, learn from each other and build a powerful and resilient peer community.
Managing a national team of three, you will develop a strategy and operational plan to build on and mobilise a new peer support community.
The type of person we’re looking for:
Dynamic and people-centred, this role is about innovating and developing a supportive community of peer support group leaders nationally in person and online. You’ll understand the power of relationships and be an excellent communicator. You’ll understand how communities hold their own power and your team will help unlock that. Innovation is key to the success of the Hub and you’ll ensure you’re using best practice and learning to develop it.
An excellent communicator, you’ll develop external specialist partnerships to support group sustainability. You’ll ensure through the National Peer Support Connector role that peer communities are connected and engaging with the new National Kinship Care Ambassador to share insight and best practice.
You’ll be comfortable with using digital technology and tools to build communities, relationships and develop resources.
Please note the closing date is the 8th July.
An ethical recruitment consultancy shaking up the not-for-profit sector. Recruiting without compromise and representing talent unapologetically.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The ideal candidate will have relevant qualifications and/or equivalent experience and demonstrate a commitment to continuous learning and professional development. This role is crucial in building and nurturing relationships with community partners and allies, with a predominant focus on partnerships, fundraising and individual giving to support our mission.
Community Engagement;
• Identify and engage with key community partners and allies.
• Together with the Fundraising and Training Manager and Senior Leadership Team, build and maintain strong relationships with local organisations, stakeholders, and influencers.
• Represent the organisation at community events, meetings, and forums to promote our mission and initiatives.
Partnership Building;
• Create and manage partnership agreements, ensuring mutual benefits and clear expectations.
• Collaborate with partners to develop joint initiatives and campaigns.Stakeholder Management
• Serve as the primary point of contact for community partners and allies.
• Ensure timely communication and updates on organisational activities and opportunities for collaboration.
• Organise and participate in events to strengthen community ties and foster new relationships.
Individual Giving;
• Together with the Income Generation & Training Manager, develop and implement a strategy for individual giving, including donor acquisition, retention, and stewardship.
• With direction from the Income Generation & Training Manager, create compelling fundraising campaigns and appeals to engage individual donors.
• Monitor and analyse donor trends to inform fundraising strategies and improve outcomes.
Donor Engagement;
• Cultivate relationships with donors, providing personalised communication and recognition.
• Develop and manage donor events and activities to build loyalty and increase support.
• Prepare and deliver presentations, proposals, and reports to donors and prospects.
Fundraising Targets;
• Set and achieve annual fundraising targets for individual giving.
• Track and report on fundraising progress, providing regular updates to senior management.
• Ensure efficient use of resources and maximum return on investment.
Sahir stands as the oldest LGBTQ+ charity in the Liverpool City Region. We’re also a proud support organisation for people living with HIV.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join The Society as a Communities and Content Officer to support the engagement of physiological communities, particularly those from underrepresented backgrounds. We seek a passionate individual dedicated to challenging and helping us realize our commitment to equality, diversity, and inclusion (EDI) as we implement our EDI roadmap. You will support the development of resources for our Training Hub, supporting physiologists in establishing their careers, and building a larger, more engaged, and diverse community of members.
The Physiological Society
The Physiological Society has made significant contributions to our knowledge of biological systems and the treatment of disease. The Society promotes physiology and supports those working in the field by organising world-class scientific meetings, offering grants for research, collaboration and international travel, and by publishing the latest developments in its leading scientific journals.
The position
In this role, you will develop and deliver resources for the Training Hub, manage the Training Hub portal, and administer EDI-aligned grant schemes, monitoring and evaluating their impact. You will also provide secretariat support to the EDI committee, collect relevant metrics to monitor EDI progress, and recognize sector good practices for EDI. Collaborating with the Communications and Membership Manager, you will drive campaigns to support member recruitment and retention, particularly in growing and emerging communities. Additionally, you will manage the Society’s network of reps, deliver the Rob Clarke award, and support the Governance and Risk Manager for the 150th Anniversary celebrations.
Who are we looking for?
We are looking for a candidate with experience in developing and curating content for relevant audiences, ideally within a membership organisation or the STEM sector. Experience managing an online member platform for training resources, excellent organisational abilities, and a proactive problem-solving approach are essential. The candidate should also have experience maintaining professional relationships, working both independently and collaboratively, and a clear commitment to advancing EDI goals.
What can we offer you?
We offer great benefits including 30 days holiday (including our Christmas office closure days); non-contributory pension scheme; private medical insurance; life assurance; flexible working; and, excellent training and development opportunities.
We are committed to actively promoting equality, diversity and inclusivity. To this end we would welcome applications from individuals from underrepresented groups, including minoritised communities and applicants with a disability, to better reflect the community we support and help broaden our perspectives.
Please do not apply if you do not have the legal right to work in the UK.
To apply, please email a CV and covering letter to the HR Manager via the button below.
We reserve the right to close this vacancy early if we receive a suitable application for the role. Therefore, if you are interested, please submit your application as early as possible.
The client requests no contact from agencies or media sales.
Are you looking for a role within an organisation where the work you do makes a real difference to people's lives? Are you looking to develop your legacy experience with a sector-leading team? If the answer is yes, then we have a great opportunity for you to join the Legacy Management team at the NSPCC.
Every childhood is worth fighting for. This is our belief. We all share it. It drives our Legacy Management team to get out there and bring in the funds we need to protect children and prevent abuse. Join us as a Legacy Management Officer and help us fund change that means everything.
Around 90% of our funding comes from our supporters, helping us reach children across the UK. Over £20m of the donations received each year come in the form of gifts in wills (legacies).
About the role
The Legacy Management team handle these gifts. We've recently grown the team and are looking for a Legacy Management Officer to join us.
You'll be supported by experienced & knowledgeable colleagues as well as mentored by our Senior Legacy Management Officer and contribute to a collaborative and highly effective team.
Key parts of this role are to
- manage a caseload of residuary, life interest, discretionary and high value legacies
- communicate clearly and sensitively, mainly to solicitors, co-beneficiary charities, executors, friends & family
- maximise the value of the income whilst protecting our reputation
This is a real opportunity to make a difference to children's lives, but we also like to reward people by offering a great working environment, being part of a friendly and supportive team, and offering stimulating and challenging work, with plenty of development opportunities. We offer a variety of rewards and benefits including generous annual leave, employee benefits and assistance programme, pension and life assurance schemes.
About you
You will
- have significant experience in Legacies and Estate Administration
- have a sound knowledge of Probate and Trust Law
- be self-motivated, highly organised and have strong attention to detail
- hold a recognised legal/legacy profession qualification (Solicitor, ILEX, ILM CiCLA, STEP) or equivalent
- have excellent interpersonal and diplomatic skills in order to manage relationships with a range of stakeholders
Join us at this exciting time and you'll become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Want to play your part in transforming society?
You’re in the right place.
The important stuff
Location: Brighton, office-based
Salary: from £27,000
Permanent, Full-time
Application deadline: Thursday 11th July, 09.00am (We interview on a rolling basis and may close the application early if we find the right candidate)
Application pack: Have a look at our Lead Coach application pack for more information about the role and Resurgo
We are now recruiting for a Lead Coach in Brighton - an outstanding opportunity to work as part of a local church to deliver the Spear Programme.
You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has supported more than 10,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the challenges they face. But we don’t want to stop there.
We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.
In this role, you’ll be responsible for:
The Lead Coach is primarily responsible for overseeing the training room and group sessions with young people. You will help shape the training environment and will confidently adapt and deliver materials and sessions to work within the group’s development towards work readiness.
Delivery of Spear Programme - Group and 1:1 coaching [60%]
- Preparing and coaching Spear Foundation sessions and 1-1s, ensuring that young people are engaged, retained and work-ready by the end of this initial phase of the programme
- Building relationships with young people on the programme and managing culture, and attitudes in the training room
- Adapting the Spear coaching material according to the needs of the Trainees and managing behaviour effectively
- Handling safeguarding
- Taking a lead on rating the work readiness of the trainees and making sure data is inputted and used correctly on salesforce
- Tracking trainee progress on the dashboards
- Liaising with volunteers for key programme engagement events such as mock interviews and external panels. Leading on briefings and communications with these volunteers
Delivery of Spear Career [20%]
- Delivering weekly Spear Career sessions (including running workshops with past Trainees), maintaining records and reporting on statistics, and creatively developing ongoing relationships with Spear Trainees
Training the Graduate Coach [10%]
- Contributing towards the training and developing of the Graduate Coach by modelling excellent coaching and giving regular feedback
Trainee recruitment [10%]
- Developing relationships with Job Centres and local referral agencies to ensure that the maximum number of Spear Trainees are enrolled on each programme. This involves liaising with referral agencies, active face-to-face recruitment and monitoring recruitment statistics
Continuous professional development
- Continually engaging in professional development, including being part of Resurgo’s wider coaching programmes and possibly supporting on leading internal training such as Grad Coach Training
Active participation in and support for church team and mission
- As the Spear programme is run in partnership with a local church partner, you will establish a strong personal connection with the church to develop the engagement and backing of church members and help build a strong network of supporters for the Spear programme. As part of this you may be asked to speak at church/events and contribute to prayer meetings as per Resurgo’s Christian ethos and the mission of the church
This role will suit you if:
- You are an active Christian, passionate about your work being a lived expression of your faith
- You have a heart for young people and releasing their potential, no matter what challenging circumstances they are facing
- You have demonstrable experience as a coach, or a background in youth work or teaching, and are keen to develop these skills further.
- You are confident in giving feedback and having crucial conversations
- Able to lead others effectively
- You are great at building relationships, with solid communication skills
- You are steady under pressure, and able to juggle competing priorities
- You are looking for a varied, hands-on role, where you won't be tied to a desk
- Emotional resilience and good self-leadership in this areaYou have a sense of humour and want to have fun at work
- Strong administrative skills, competent and accurate and efficient in typing and work methods
You’ll be employed by St Peter’s Brighton (or affiliated Spear Trust), who partner closely with Resurgo to deliver the Spear Programme in Brighton.
You can expect:
- A genuine commitment to upskilling you through impressive training opportunities:
- Support and funding to complete your professional coaching accreditation
- Progression opportunities through professional development 1-1s, and a dedicated Church Partnerships team.
- Equipping you to have autonomy in your role, through a culture of ‘high challenge, high support’
- A fun, supportive culture where you are encouraged to bring your authentic self to work
- A worshipping community, where you can pray and worship with your colleagues
- Summer and autumn staff conference days, plus a two-night Christmas retreat
A couple of things to note:
- This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
- In the event of a job offer, a DBS check will be requested.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Marketing Officer
Employer – Kids
Location –This is a remote position; however, you will need to travel to London around once a month for team meetings.
Salary – £27,000
Hours – 36 hours per week, flexible hours can be discussed at interview.
Closing Date: Wednesday 17th July, 5pm.
The vacancy may close before the deadline, if we receive a high volume of applications for the role. Please apply promptly to avoid disappointment.
Experience - 1-2+ years in marketing or communications or equivalent role, or a similar qualification.
Join our dynamic marketing team at Kids. We are a leading charity dedicated to making a difference in the lives of children and young people with Special Educational Needs and Disabilities (SEND) and their families. We're experiencing an exciting surge in audience growth and engagement, fuelled by our recent rebranding, cutting-edge website, and innovative marketing strategies.
We are seeking a digitally-focused Marketing Officer to elevate our marketing and communications to new heights and to make a real impact. This role is pivotal in inspiring and engaging our diverse audiences, clearly communicating our mission, and contributing to our ongoing success.
Key Responsibilities:
- Inspire and Engage: Communicate our vision and work to help children with SEND and their families through compelling campaigns.
- Multichannel Campaign Delivery: Execute campaigns across various channels for fundraising, service awareness, and relationship building.
- Customer Relationship Management: Develop and manage customer journeys and relationships for different types of contacts.
- Email Marketing: Create and send newsletters and campaign content using our email marketing platform.
- Social Media Management: Plan and deliver content across all social media channels to increase engagement and reach.
- Brand Champion: Position and manage the Kids brand, ensuring consistency and recognition both externally and internally.
- Content Creation: Collaborate with internal staff to produce branded content using Canva and other design programs, and coach others in design usage.
- Website Management: Oversee the content and functionality of the Kids website to ensure optimal performance and user experience.
- Audience Growth: Expand our online audience and database through effective campaign delivery, SEO, and other strategies.
- Branded Materials: Produce branded booklets and reports, including writing and managing design (in collaboration with external designers).
- Social Media Advertising: Assist in the delivery of social media advertising campaigns.
- Campaign Analysis: Analyse and report on campaign results to measure effectiveness and inform future strategies.
Personal Qualities:
- Natural communicator with the ability to appeal to various audiences.
- Creative thinker with a passion for design.
- Enjoys a role with diverse responsibilities.
- Organized and prefers working with a plan.
- Comfortable with data and process-related work and result analysis.
- Interested in CRM, customer journeys, and relationship nurturing.
- Capable of inspiring and motivating others.
Experience:
- Experience in marketing or communications campaigns targeting different audiences.
- Copywriting skills for various audience types.
- Familiarity with design programs and their use in engaging audiences.
- Proficiency in social media communications.
- Skills in content planning and management.
- Experience with website and content management platforms.
- Competence in using IT, including all Office programs.
The good stuff/benefits
- Join a company that truly cares about your wellbeing
- Enjoy an enviable annual leave package, starting at a generous 25 days and growing each year up to 30 days.
- Option to buy an additional 5 days holiday.
- Enjoy your entitlement to Bank Holidays.
- We've got your back with Maternity and Paternity Pay.
- Rest easy knowing you're covered with our Death in Service plan.
- Invest in your pension plan with the option to top it up knowing that Kids is also contributing 3%.
- Achieve work-life harmony with flexible hours tailored to your needs.
- Unlock exclusive discounts at hundreds of online retailers through our employee benefits portal.
- Spread the word and reap the rewards with our enticing "Recommend a
- Friend" scheme.
- Access confidential support and expert guidance 24/7 through our Employee Assistance Programme, helping you navigate both personal and professional challenges.
- Take care of yourself with Company Sick Pay which you are entitled to from your first day.
- 5 days of paid family/carers leave.
- Salary sacrifice schemes available
- Develop your mentoring skills by either being a mentor or signing up for our mentoring programme.
- Expand your horizons with Kids’ online learning platforms, offering a wealth of professional courses for your personal and career development.
- Apprenticeship programmes available for employees
- Benefit from a colleague engagement programme enabling your voice to be heard.
- Lean on us during difficult times with Bereavement Leave.
The client requests no contact from agencies or media sales.
Spurgeons is one of the UK's leading children's charities, firmly supported by Christian beliefs and values, helping to support vulnerable children and their families. We deliver projects to support children, young people, their families, and communities to find long-lasting solutions to the challenges they face. We are passionate about the work we do and need equally committed members on our team to help us achieve those goals.
ABOUT US
At Spurgeons, our Partnership and Development team isn't just about achieving goals; we're about doing it with flair, creativity, and a touch of innovation! Comprising fundraising and partnership development experts who are as dynamic as they are innovative, our team thrives on pushing boundaries and thinking outside the box to drive positive change. We're not your average team – we're a vibrant and energetic bunch who love what we do. From team-building activities to celebrating successes, we believe in fostering a positive and supportive environment where everyone feels valued and inspired to do their best work.
ABOUT THE ROLE
Embark on a meaningful journey with Spurgeons as our Research and Stewardship Lead, where you'll be instrumental in shaping our fundraising landscape and fostering profound connections with our supporters, ultimately transforming the lives of children, young people, and families. In this pivotal position, you'll dive deep into the world of philanthropy, meticulously researching potential donors, grant opportunities, and strategic partnerships. Through your keen insights and strategic acumen, you'll unearth invaluable opportunities that drive our fundraising efforts forward, enabling us to extend our reach and impact. But your impact won't stop there. You'll also champion the art of supporter engagement, crafting bespoke experiences that resonate deeply with each individual who interacts with Spurgeons. By nurturing these relationships with care and dedication, you'll ensure that every supporter feels valued, understood, and inspired to join us in our mission. Together, we'll forge a path towards a brighter future for those we serve, guided by our shared commitment to compassion, integrity, and unwavering dedication. Join us in making a tangible difference and building a community of support that transcends boundaries and transforms lives.
ABOUT YOU
Join us at Spurgeons as a Research and Stewardship Lead, where your extensive background in supporter engagement and relationship management will shine. With a proven track record in designing and executing successful supporter engagement strategies, your expertise will be crucial in crafting impactful campaigns. Leveraging your proficiency in CRM systems and Excel, you'll analyse data with precision, driving informed decisions to enhance supporter experiences. Your proactive approach to problem-solving and innovative thinking will fuel our efforts to innovate and adapt in a dynamic environment. With excellent communication skills and a strategic mindset, you'll collaborate effectively with cross-functional teams, ensuring alignment and maximising impact. Your dedication to quality and results, coupled with a continuous learning mindset, will drive excellence in everything you do. Your experience in the charity sector and previous fundraising team roles will provide valuable insights into our work, while your strong understanding of data compliance and Office 365 integration will ensure efficient operations. As a conscientious and ambitious professional, you'll thrive in a fast-paced environment, embracing challenges and seizing opportunities for growth.
Join us in our mission to support vulnerable children, young people, and families, and make a meaningful impact every day.
BENEFITS
- Continuous professional development
- Regular support through supervision, appraisal & well-being initiatives
- In house learning platform
- Generous pension scheme
- Employee Assistance Programme
- Healthcare cash plan
- Charity discount scheme
Closing date: 14/07/2024
Shortlisting date: 15/07/2024
Interview date: 29/07/2024
We are committed to safeguarding the welfare of children and young people we serve. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure.
Spurgeons aim to be a Living Wage Employer.
We actively encourage applications from a broad and deep range of backgrounds and experiences. We are a Disability Confident Employer.
We create family hubs where we’re needed most, so, when a family member needs support, turn to us.
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The client requests no contact from agencies or media sales.
About the role
Smart Works is looking to appoint a Head of London Service Delivery for 12 months, to start in September 2024. This is a maternity cover role for an established leadership role within the Smart Works staff team.
The Head of London Service Delivery is responsible for leading the delivery of the Smart Works service across London. Last year the Smart Works centres in London supported over 3500 unemployed women from across London, and the demand for our service is expected to rise significantly in the coming months.
By effectively leading and managing a team of nine, the Head of London Service Delivery will ensure Smart Works is well positioned to meet the growing demand for our services and maintain quality as the charity grows. They will ensure that every client who visits Smart Works leaves their appointment feeling confident and with the best possible chance of job success.
They will monitor performance against KPIs and will work with their team to ensure there is a steady flow of referrals, the volunteer community is engaged and supported and client feedback is consistently positive.
More broadly, the Head of London Service Delivery plays an important role in creating a welcoming environment and a supportive team culture in all three London centres. The successful applicants will need to build strong working relationships across the staff and volunteer teams, as well as with external partners and other senior staff working across the 11 centres across the UK.
If you’re experienced in programme delivery and passionate about supporting women, then this is an ideal opportunity for you.
Duties and responsibilities
Reporting to the Chief Operating Officer, the successful candidate will lead a range of activities including:
- Being responsible for delivering a quality, consistent service across all three London centres; this includes the delivery of virtual appointments
- Leading and developing the Service Delivery team working in London, ensuring strong performance against targets and KPIs and creating a supportive team culture
- Representing London in group forums, sharing learnings and best practice with other Smart Works centres
- Acting as a key public brand ambassador for Smart Works Charity in London, especially within the referral partner community
- Day-to-day management of the client CRM system in London, ensuring complete and timely data capture
- Accountability for the management, retention, development and growth of London volunteer community
- Safeguarding Officer for London and the Smart Works Group
Person specification
Essential Criteria
- Excellent interpersonal skills with an adaptable style to suit different people and situations
- Experience managing a team
- Comfortable working in a fast-paced, client-focused environment
- Proven record delivering results against ambitious targets and KPIs
- Strong experience leading change and delivering innovative solutions to complex problems
- An understanding of safeguarding requirements for a charity like Smart Works
- Confident public speaker, with experience of representing an organisation to external stakeholders
Desirable Criteria
- Experience working with and managing a community of volunteers
- Experience managing data collection and producing reports for senior staff and trustees
- Experience as a Safeguarding lead or Officer
- Understanding of the UK employability sector
General duties of a Smart Works staff member
- Work collaboratively and cooperatively with all team members and take an active part in staff meetings and discussions
- Adhere to our policies and procedures and be an ambassador for our charity
- Play your part in ensuring that each woman who comes through our door is treated with respect and empathy
Benefits, terms, and conditions
- Full-time role
- Salary of £38,000 - £40,000 depending on experience
- Monday-Friday with typical working hours 9 am -5 pm in line with centre opening Hours. Whilst occasional work from home days can be accommodated, due to the nature of the role, it cannot bedone remotely. We are happy to discuss flexible working
- The role will be based across all three Smart Works centres in London, with the successful applicant being required to regularly spend time in all three centres. The centres are located in Islington, Ladbroke Grove and Croydon
- There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and key events support
- 25 days annual leave, plus bank holidays and additional discretionary leave between Christmas and New Year
- Positive working environment with investment in training and progression
- VIP access at Smart Works sales, events and pop-up shops
- All successful applicants must provide references and complete a satisfactory Basic DBS check
How to apply
Please submit a CV and answer the following questions by 5pm on Thursday 11th July 2024.
- Why do you want to work for Smart Works? (Max 350 words)
- What relevant experience do you have for the role? This may include experience delivering charitable programmes, working with volunteers, delivering against targets or lived experience of the services offered at Smart Works. (Max 300 words)
- How would you create a collaborative and supportive culture across the London Service Delivery team? Please be mindful the team works across three different sites in London (Max 350 words)
- Is there anything else you would like to share? (Max 250 words)
Closing date for applications 5pm Thursday 11th July.
First round interviews will be held virtually on Tuesday 23rd July, via Microsoft Teams.
Second Round interviews will be Monday 29th July, in person at our London Office.
Role to start in September 2024.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
We do not use AI in any part of our recruitment process. Your application will be carefully considered by the People Team.
If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us about submitting a manual application.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website) We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of female unemployment as we would like to increase the representation of these groups at Smart Works.
Smart Works promotes equity, diversity, and inclusion in our workplace. We make employment decisions by matching the Charity's needs with the skills and experience of candidates. These decisions are made irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A fantastic opportunity has arisen with a health membership charity for a Head of Finance and Operations on a full-time, permanent basis. You will manage all finance related activities including monthly management accounts and end of year statutory accounts. You will also manage payroll as well as some transactional HR to ensure prompt onboarding and issuing contracts. Additionally, you will manage outsourced contractors to deliver robust and reliable IT, CRM and audit services and all operational services to ensure the charity maintains a safe office environment.
Please note, this organisation offers hybrid working with 1-2 days per week required in the office.
Additionally, they may consider the role being done over 4 days for the right candidate. Please note, the salary on offer is the FTE.
As Head of Finance and Operations, you will:
- Be an active member of the senior management team working across boundaries to collaborate with other Heads and support the CEO to deliver the charity’s annual operational implementation plan
- Produce both statutory accounts and monthly management accounts
- Lead the annual budgeting process, contribute to the annual business planning activities and provide strategic financial advice in verbal and written format to the CEO, Trustee Board and Council
- Manage internal operations including IT
The successful applicant will:
- Have significant demonstrable experience in finance within the charity sector, in a similar role
- Be fully qualified (hold a Professional Chartered Accountancy Qualification)
- Have QuickBooks experience
- Have a solid understanding of Charity SORP
- Have excellent communication skills, both written and verbal
- Have experience managing and reviewing outsourced contracts for services such as IT
If this sounds like you and you're keen to hear more, please do get in touch ASAP!
Please note, only successful applicants will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.