Recruitment Officer Jobs
About us:
Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough with 1 to 1 and peer support, signposting, training, workshops and social activities. Our work stems from the fact that carers often go about their roles despite the toll it might take on their own wellbeing, often having to make sacrifices that hamper their own ability to lead a normal life. Whether financial, educational or otherwise, we seek to limit the challenges that carers face. We achieve this through four core workstreams:
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raising awareness of carers,
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influencing local policy through community engagement activities,
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improving carer wellbeing and
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connecting carers to each other and to support and training opportunities through our services.
About the role:
We are seeking a dynamic and organised Office Administrator to join our team. To manage the overall running of the Carers’ Hub office, including overseeing HR admin, implement policy and procedures, including Health and Safety, maintain administrative processes, manage stakeholders, serve the trustee board, and work closely with the Carers’ Hub team in the implementation of events and projects.
The Office Administrator role is a new position that will provide a wide variety of operational support to the Carers’ Hub Leadership Team as we develop our offer and increase the number of carers who access our services. This job description will be reviewed on a regular basis and may be subject to change, particularly as the needs of the charity change.
About you
As the Office Administrator you will be responsible for managing the overall running of the Carers’ Hub office and administrative processes.
The post holder will:
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Work collaboratively and have excellent communication skills.
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Be organised, self-motivated and able to manage your time effectively
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Have the ability to solve problems effectively and make decisions in the face of competing priorities
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Be adaptable and flexible, able to embrace change and quickly adjust to the evolving charity’s needs
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Be able to work unsupervised and under pressure.
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Be technically proficient, experience of a CRM system is desirable
What can we offer you?
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Professional development, induction, ongoing training and support
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Hybrid working
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Holiday pay and pension
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An Employee Assistance Programme
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Bright Exchange - an online marketplace that gives you access to hundreds of products, services and special offers from a wide range of different companies.
Closing date: 9am Friday 9th August
Interviews: Thursday 15th August at 336 Brixton Road
The client requests no contact from agencies or media sales.
We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator.
This is an exciting and stimulating opportunity for a talented Administrator who is keen to develop their skills and customer service experience to make a positive impact on our members. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes. You will be efficient, responding promptly to data requests and deliver strong data integrity for membership.
If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you.
What you will do:
- Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
- Respond to member queries and complete key membership administration processes throughout the membership lifecycle.
- Provide support to ensure relevant documentation on membership processes are current and user friendly.
- Through continuous review and collaboration across the RCR, implement developments that improve efficiency or member experience.
- Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members.
- Work with the Membership Events Coordinator to deliver outstanding membership engagement events and assistance with administration.
What you need:
- Experience of managing administration processes efficiently.
- Demonstrable experience of providing exceptional customer service.
- Experience of using and maintaining a database or equivalent to store and retrieve data.
- A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
- Ability to prioritise and anticipate competing demands.
- Good working knowledge of Microsoft packages.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.
Salary: £30,753
Hours: 35
Contract type: Permanent
Location: Homebased within North & East Scotland area
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
ABOUT THE ROLE
We’re looking for a Fundraising Engagement Manager with great personality and team ethic to join our Regional Fundraising team.
This is a role of variety, opportunity and innovation, and we are looking for someone who embraces change and constantly strives to achieve more.
You will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Regional Engagement’ team and we need someone with natural customer service skills who wants to deliver an excellent experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.
The North & East of Scotland is an area filled with some of our most committed supporters but there is still so much opportunity to grow corporate support across the counties. Our Social Workers support families from hospitals across the region, and our Home from Home, ‘Ciaran’s House’ in Edinburgh, enables families to stay close to their loved one for free during treatment, so building relationships with these teams are a must.
Candidates should live within North & East Scotland, in one of the following counties: Aberdeenshire, Angus, Clackmannanshire, Dundee, Edinburgh & the Lothians, Fife, Highland, Inverness, Moray or Perth & Kinross. Candidates who live outside of these counties should highlight an intention to relocate to the area in their covering letter for their application to be considered .
This role is subject to a criminal record check. In the event of a successful application a basic record check will be completed.
WHAT WILL I BE DOING?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document.
• To plan, monitor and report on your budgeted income with a constant eye on contingency planning to ensure annual targets are achieved
• To steward our most committed supporters and deliver legendary supporter experience
• To be a key, valued member of your regional team and UK wide team.
• To identify, cultivate and secure partnerships and donations within your area
• To work with your local service team/s to build and maintain strong and effective working relationships
• To be the first point of contact for service user families, to offer opportunities to them and their networks to engage with the wider charity as they would like I.e. fundraising, volunteering, sharing their story
WHAT DO I NEED?
• A proven track record of delivering amazing customer experiences
• Experience of relationship management in either a charity or corporate setting
• Ability to work within a financial target-based setting, and experience of reaching/exceeding set targets
• Demonstrable experience of winning new business
• Experience of managing own workload
• Proven ability to manage/complete projects
• Able to ‘make the ask’ for support and to influence/negotiate
• Have a full UK driving licence and access to a car (including business insurance)
• Have a sufficient Broadband connection
Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.
The key skills we’re looking for in this role are:
• Natural storyteller
• Strong prioritisation skills
• Great communicator
• Great at spotting opportunities
• Influencing/Negotiating
• Compassion
• Integrity
• Team player
WHAT WILL I GAIN?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme
OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION AND BELONGING
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
ACCESSIBILITY
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
You may have experience in the following: Fundraising Coordinator, Philanthropy Manager, Donor Relations Manager, Fundraising Campaign Manager, Community Engagement Manager, Fund Development Manager, Advancement Manager, Fundraising Specialist, and Development Officer.
REF-215683
Doncaster Foodbank (Trussell Trust) Ltd is offering an exciting and challenging job opportunity to manage and lead a committed team of 3 employees and over 50 volunteers as we seek to alleviate hunger, restore dignity and offer hope to people in crisis in Doncaster.
When we receive your application we will send you our in-house application form for you to complete so that we can ensure we can capture all the information we need to process your application. Many thanks - Doncaster Foodbank
Volunteer: Fixed term contract (18 months)
Hybrid: Turn2us Edinburgh Hub & homeworking
Closing Date: 9:00am, 19th Aug 2024 BST
Join the Turn2us Edinburgh Trust Committee and Make a Difference!
About us: Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive. The Turn2us Edinburgh Trust focuses on improving financial insecurity in Edinburgh.
End Poverty 2030: In 2020, the Edinburgh Poverty Commission published "A Just Capital - Actions to End Poverty," the largest inquiry into poverty in any Scottish local authority. The City of Edinburgh Council has committed to ending poverty by 2030. We are dedicated to playing a key role in this mission, having committed to invest £5 million to increase our impact in Edinburgh. In the last financial year, we provided over £740,000 in grants to more than 600 people.
While grants offer crucial support, we believe systemic change is essential for long-term solutions. Our work focuses on developing effective local actions and investments designed with community input. We also provide tools for accessing benefits and grants through our online and helpline services. We challenge the systems that necessitate our programmes, aiming for long-term change.
Membership of the Committee: The Edinburgh Trust Committee ensures Edinburgh voices are represented and provides scrutiny and assurance to the Turn2us Board. Currently, the Trust is chaired by a Turn2us Trustee and includes two other Trustees, two members appointed by the City of Edinburgh Council (including the Lord Provost), and one independent member.
Opportunity: We are now looking to appoint two more independent members to join us during this exciting time of change. We would like these members to be Experts by Experience - individuals who have lived experience of financial insecurity.
Role of the Committee: The Committee oversees the Trust’s performance and strategic plan implementation; monitors and evaluates programme outcomes and recommends new initiatives; reviews the Trust’s strategy and policies regularly; increases the profile and reach of the Trust; provides local knowledge and experience.
Term: This is an 18-month pilot, with the possibility of reappointment for an additional term, for up to three years. The committee position is unpaid, but expenses are covered. Participation in Lived Experience in Governance Advisory Panel meetings is paid at Turn2us co-production rate of £84/day.
Time commitment: 3 x 3 hours committee meetings per year. 3 x Lived Experience in Governance Advisory Panel meetings. With preparation time, including for example pre-reading of materials and post-meeting follow up actions, this commitment should not exceed 6 days per year.
Skills and Attributes:
We encourage you to apply if you have two or more of the following:
- Live in Edinburgh
- Have experienced poverty or inequality and can use that experience to help find solutions
- Stay informed about poverty-related issues
- Have worked with Edinburgh residents facing poverty or inequality
- Committed to fairness and equality
- Know about the voluntary sector and have connections with other anti-poverty groups in Edinburgh
- Familiar with local resources and community support in Edinburgh
- Have experience in community work, engagement, or activism in Edinburgh
- Committed to being accountable to the people of Edinburgh
We encourage you to apply even if you don't have previous governance experience. Support and training will be provided to help you succeed in this role.
How to Apply: Interested? Please apply on the Applied website
Then, the next steps will be:
- You will then be asked to submit personal details including diversity data. All diversity data will be treated as confidential. Those involved in the selection process will NOT have access to it. The information given by candidates will be solely used for the purpose of improving the recruitment process.
- As part of the application process, you will be asked to complete some questions which are linked to the requirements of the role. These will be blind-reviewed, and the scoring of these will determine whether you move forward in the process.
The closing date for applications is 19th August 2024 at 09:00AM
We look forward to hearing from you! Join us and help create a brighter future for Edinburgh residents!
Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.
About the role
The Development Manager is a new and important role at The NewBridge Project, which will support the effective management of fundraising and reporting across our work.
You will support the development and implementation of a fundraising strategy and evaluation framework, and work alongside a small and committed staff team to understand, evaluate and champion our work through compelling written reports and applications to new funders.
We are keen to meet candidates who share NewBridge’s values and commitments to working in solidarity with and supporting the artists and communities around us, who understand the importance of evaluation in meeting requirements of funders/partners, and as a way to learn, build on our work to date, and tell the story of what we do.
We are looking for a highly organised, proactive, and dedicated individual, who can work with us to nurture and develop relationships with funders and partners. You’ll have direct or transferable experience across fundraising, reporting, evaluation and budget management, and be excited about working in an artist and community-led space/environment.
We encourage applicants from all backgrounds to apply who have experience and skills that would support you to do this role.
About The NewBridge Project
The NewBridge Project is an active artist-led community that supports artists, curators and communities through the provision of space for creative practice and an ambitious artist-led programme of exhibitions, commissions, artist development and events.
Our programme builds solidarity with the people around us, and is community-centred, experimental, collaborative and socially conscious at its heart. We work with our studio members, the wider artistic community and our neighbours to create a programme that responds to their needs and those of the local environment.
Main tasks and responsibilities
Fundraising
- Work closely with the Director and Programme Director to oversee the review, development and delivery of our fundraising strategy.
- Undertake research to identify potential new sources of funding from a variety of sources.
- Support and where appropriate lead on the writing of funding applications for core and project funding.
- Develop written case for support documents (such as case studies, needs-based analysis) that can be used for a variety funding applications.
- Input into the development and ongoing review of an ethical fundraising policy, in line with NewBridge’s values and ethos
- Work closely with the Director, Programme Director, and external evaluators, to embed and implement an evaluation framework into all strands of NewBridge’s work.
Funding Management & Reporting
- Oversee NewBridge’s obligations to funders and partners, through the production and submission of reports across multiple grant/reporting platforms. At present this includes:
- Arts Council England
- Newcastle University
- Newcastle Culture Investment Fund
- North East Combined Authority - Skills for Growth Project (see more detail below).
- Manage and update reporting and evaluation timelines, working with staff to ensure we meet external deadlines.
- Manage, update and prepare up to date budgets for funders and partners when necessary.
- Write reports on progress/delivery for funders and partners, that demonstrate impact and progress against outlined objectives
- Work with Communications Producer and relevant staff to ensure funders and partners are correctly credited across communication platforms and public spaces where appropriate.
Management of North East Combined Authority Reporting & Operations.
- Lead on quarterly and annual reporting for North East Combined Authority, this will include:
- Processing quarterly financial claims
- Revising budget/cashflow on quarterly basis
- Submitting written progress report, and updates on key performance indicators and milestones
- Work with project partners Newcastle University, including;
- Preparation for bi-monthly steering group meetings and monthly operations group meetings, including:
- Scheduling and set up for in-person, hybrid and online meetings
- Taking and sharing meeting minutes and follow-up actions from above meetings
- Leading on the assembly and dissemination of papers for meetings.
- Gather necessary information from university to be inputted into reports/evaluation.
Monitoring and Evaluation
- Work in collaboration with team at NewBridge to capture qualitative and quantitative data on audiences, participants and collaborators (including social impact reporting, equalities and diversity monitoring, environmental impact, and audience data).
- Lead on evaluation administration, including review and implementation of systems for recording data/feedback and completing data entry.
- Attend events and activity at NewBridge in order to support with monitoring and evaluation.
- Work with external evaluators where applicable – at present this includes working with Ortus Economic Research to evaluate our North East Combined Authority Skills for Growth project.
Skills and experience we are looking for
We don’t expect people to have direct experience of everything on the job overview – we encourage applicants from all backgrounds to apply who have direct and transferrable skills and experience that would support you to do this role. If you have other skills, passions or strengths that would make you well suited to the role, but which aren’t included in the list below, please tell us about them in your application.
EXPERIENCE & KNOWLEDGE
Essential
- Experience in developing and writing successful fundraising applications in art, culture and/or community settings
- Experience of collating information and writing reports for funders, partners, team members and/or stakeholders
- Experience or understanding of managing relationships with funders.
- Experience in monitoring and evaluation, and using this information to communicate outputs, impact and value to varied audiences and stakeholders.
- Experience of managing extensive or high-level budgets and monitoring progress
- Experience in role/s with similar or transferrable areas of responsibility.
Desirable
- Experience in devising evaluation frameworks and reporting systems.
- Experience in writing and implementing fundraising strategies.
SKILLS
Essential
- Excellent organisational skills, with the ability to show initiative, work under pressure and manage multiple priorities.
- Good level of computer literacy, including Microsoft Word, Excel and able to learn quickly when using online platforms and systems.
- Ability to work as part of a small, committed and mutually supportive team – working collectively toward shared aims, objectives and values.
- Ability to build and nurture strong relationships with individuals.
- Exceptional written communication skills, with the ability to adapt style and writing to different audiences, funders, partners etc.
- Ability to use data and evaluation information to tell a compelling story to evidence impact and a case for support.
PERSONAL ATTRIBUTES
Essential
- A good listener, who can communicate with a range of people
- Friendly and welcoming manner
- Organised and methodical in your approach to work
- Motivated and enthused by NewBridge’s work, values and aims
- Commitment to diversity, equity and inclusion, environmental sustainability and social justice.
A space for production & presentation of art, that contributes to a vibrant, inclusive region where artists & communities can live, work & learn.
The client requests no contact from agencies or media sales.
We are looking for a confident, competent people-focused individual with great interpersonal skills for this busy Building Safety Manager role. If this is you, come and join us at ISHA as one of our Building Safety Manager.
Job Title: Building Safety Manager
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4
Hours: 35 hours (Full-Time)
Contract: Permanent
Salary: £72,222 per annum
This is an exciting opportunity for an experienced Building Safety professional to join our small, but supportive, Housing & Neighbourhoods Team as a Building Safety Manager. This role focuses on all aspects of the Building Safety Act 2022 and the Fire Safety Act 2021 and offers a varied and engaging environment for a solution-focused individual with a passion for building safety and resident well-being. The successful candidate will play a crucial role in ensuring the safety of our residents and the compliance of our buildings.
Key Responsibilities:
- Building Safety Management: Ensure all buildings under your management comply with the Building Safety Act 2022 and other relevant regulations.
- Maintain up-to-date records of safety assessments, inspections, and compliance reports.
- Implement and manage safety case reviews for higher-risk buildings, ensuring all potential risks are identified and mitigated.
- Safety Cases: Develop and maintain comprehensive safety cases for higher-risk buildings, detailing the safety measures in place, identified risks, and strategies for risk mitigation. Regularly review and update safety cases to reflect any changes in the building, its use, or the regulatory environment. Ensure that safety cases are readily available to regulatory bodies and other stakeholders as required.
- Resident Engagement: Act as the main point of contact for residents on building safety issues. Provide clear and accessible information to residents regarding building safety measures and their responsibilities. Engage with residents regularly to address their concerns and ensure their feedback is incorporated into safety plans.
- Safety Management Systems: Develop and maintain robust safety management systems and procedures. Ensure regular fire risk assessments and other safety inspections are conducted and documented. Oversee the implementation of safety measures, ensuring they are effective and up to date.
- Collaboration and Coordination: Work closely with the Head of Building Safety and Building Safety officer and other team members to integrate safety measures into maintenance and liaise with external contractors, ensuring they adhere to safety regulations and standards. Coordinate with regulatory bodies and ensure all statutory notifications and reporting requirements are met.
- Training and Development: Ensure that all staff and contractors are adequately trained in building safety protocols and the requirements of the Building Safety Act 2022. Promote a culture of safety awareness and continuous improvement within the organization.
- Emergency Preparedness: Develop and maintain emergency response plans for all buildings. Conduct regular drills and training sessions to ensure preparedness for any safety incidents.
- Continuous Improvement: Monitor and review building safety practices regularly to identify areas for improvement. Implement new safety initiatives and best practices to enhance overall building safety.
Requirements:
You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in our busy, fast paced office.
Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.
About ISHA
We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.
We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?
Staff Benefits
We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.
This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.
If this sounds exciting, we want you on our team. Please do apply.
Deadline: 09:00am on Monday 29 July 2024
Interview: Will be held the week commencing 29 July 2024
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Inclusion and Diversity
We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.
Asking for adjustments
ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us
No agencies please.
They’re looking for a Complaints Resolution Team Leader to join their Complaints Resolution team in Peterborough.
About the role and person:
Monday – Friday
Permanent
Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers. Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don’t go to plan. It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.
As a Complaints Resolution Team Leader, you will create an environment where colleagues feel empowered to put the customer first and consistently deliver a high-quality complaints service. You’ll role model their values and behaviours, supporting the team through coaching, dealing with any escalations, and instilling a high-performance culture. This is a great opportunity to make a positive impact on their customers in a new service. You’ll set team priorities and embed a performance and continuous improvement culture.
What skills/behaviours do you need to be a Complaints Resolution Team Leader?
- Previous experience of leading a team and the ability to demonstrate coaching and mentoring skills.
- Passion for delivering an excellent customer experience with strong customer service skills and the ability to listen and respond to customers objectively.
- Strong stakeholder engagement and collaboration skills with the ability to influence others to ensure that service standards are met or exceeded.
- Excellent verbal and written communication skills with the ability to understand and explain technical information.
- A passion for problem-solving and seeing issues through to resolution within set timescales.
- Strong IT skills, including MS Office.
Location
The successful candidate will be required to live within a commutable distance to their Peterborough office.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £38,128 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking
Who is our client?
They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email them.
Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.
Join them and start your own journey. They aim to be number one, and you could help them get there.
You may also have experience in the following: Complaints Management, Resolution Advisor, Team Leader, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Call Centre, CRM, Query Resolution, Contact Centre, Customer Service Executive, Customer Service Team Leader, etc.
REF-215 355
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.
About you
We are looking for an experienced, enthusiastic, and organised Trust Fundraiser with outstanding written communication skills to join our friendly, hard-working, and ambitious Major Giving Team.
You will be responsible for:
- Managing relationships, reporting, and application cycles for Trusts and Foundations
- Leading on our prospect research programme to identify new funding sources
- Working closely with colleagues in the programme team to identify projects suitable for prospective funders.
- Using our database of potential donors, write quality and compelling proposals to attract new and significant sources of funding.
- Maintaining accurate and up-to-date records, meeting notes and project restrictions on World Jewish Relief’s database (Raiser’s Edge).
You should have:
- Proven track record of fundraising within a trusts, statutory, or a grants role, or other relationship management/business development positions
- Experience of researching and developing proposals for funders, clients, or other stakeholders
- Experience of building both narrative and financial reports for funders, clients, or other stakeholders
- Highly developed writing skills – the ability to write compelling and accessible proposals, reports and appeals
Benefits
We offer a range of benefits including:
- 23 days holiday plus bank holidays and Jewish holidays. After 2 years’ service holiday entitlement increases to 25 days.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries.
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
- Enhanced maternity & paternity pay.
- Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
- Season ticket / travel to work loan.
- Cycle to Work Scheme.
- On Friday the office closes at 3pm.
- We encourage flexible working and offer a range of flexible working options
Equality, Diversity and Inclusion
World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.
To apply
As part of your application, we ask you to demonstrate your suitability for the role by answering the following questions in your cover letter:
- Why does this role appeal to you?
- Referring to the Job Specification, what skills do you have that will enable you to excel in this role?
The client requests no contact from agencies or media sales.
As our Public affairs lead, you will design and deliver a political engagement strategy to secure real climate commitments from the government to reduce the environmental harms of advertising including an end to high carbon ads, public space planning reforms to stop billboards blighting our communities and the introduction of demand reduction policies for aviation.
Are you keen to see bolder policies from the UK government on climate, public space, and tackling high-carbon sectors including cars and flights? We are seeking a Public affairs lead with familiarity with the UK’s political landscape who can take forward our campaigns for policy change to reduce the environmental harms of advertising and consumption of high-carbon travel, particularly aviation. We are seeking change in three principle areas:
- Tobacco-style legislation to restrict advertising for high carbon products, namely: airlines, airports, non-electric cars (especially SUVs) and fossil fuel companies
- Strengthening national planning regulations to protect our public spaces and neighbourhoods from the spread of intrusive, outdoor digital advertising screens.
- The introduction of policies to reduce demand for aviation in a fair and equitable manner, including a frequent flyer levy.
Working with others in the Possible team and our partner organisations on the Badvertising project Adfree Cities and New Weather Institute, you’ll keep on top of the latest developments in areas of sustainable transport, aviation and public space planning policies. You’ll design interventions and events for innovative policy proposals which move the ‘choice architecture’ in which we make decisions away from business-as-usual and towards an economy that puts communities, sustainability and a liveable planet first. In all this you’ll be assisted by experts in the wider Possible team and supported by a caring workplace.
Benefits
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35 hour full time work week. 0.8 FTE = 28 hours.
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Flexitime.
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33 days paid holidays including bank holidays (pro-rata) and additionally three days at Christmas when the office is shut.
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Employer pension contribution.
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Flexible working considered from day one.
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Learning and development plans and budget for all staff.
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Generous sick leave and pay, including paid time off for periods and menopause, gender affirming care, fertility treatment and disability leave.
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Good parental leave and pay and family friendly policies and practices for both parents.
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Up to one week (FTE) paid carer days.
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Paid volunteer and study leave.
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Cycle to work scheme.
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Climate Perks - paid journey days for low carbon holiday travel.
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Headspace account (mindfulness and meditation app).
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Options to work remotely abroad (role dependent).
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Employee assistance programme that includes free counselling sessions and financial advice for you and your family.
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A caring and supportive culture and lots of opportunities for team connection.
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Paid duvet days, when staff need to look after their wellbeing.
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Staff discounts on selected climate friendly opportunities.
Interested?
Read the full job advert and fill in the application pack.
Deadline: 11am Thursday 8th August 2024
The client requests no contact from agencies or media sales.
Prison Facilitator - HMP Isle of Wight
Location: Newport
Salary: £27,584
Hours: Full time (35 hours per week)
Department: Prison delivery
Job Type: Full time
Contract Type: Permanent
Do you want to join an organisation committed to addressing illiteracy amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led literacy and numeracy programmes across a number of prisons. We now have the opportunity to provide a service at HMP Isle of Wight. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our literacy and numeracy programme at HMP Isle of Wight, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews are planned for the 25 July 2024.
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-215208
Job Title: Project Manager (Technology & Transformation)
Salary: £48,500
Contract Type: Permanent, ideally, full-time (35 hours per week) although part-time or flexible hours may be considered
Working location: Home based. The post holder should expect to come into the London based office a maximum of three days per quarter. Expenses will be paid in line with our Travel and Expenses policy.
Reporting to: Head of Technology & Transformation
Due to the high volume of applications, we are closing this vacancy early. The updated closing date is now Monday, 29th July at 11:30 pm
BACKGROUND
Magic Breakfast is a registered charity providing healthy breakfasts to children and young people in the UK who arrive at school too hungry to learn, and expert support to their schools. Over 200,000 children and young people are on roll at Primary, Secondary, ASL / Special Educational Needs Schools and Pupil Referral Units that the charity works with, in disadvantaged areas of Scotland and England. Providing breakfast ensures that children start their school day with the energy and nutrition they need to be able to make the most of their morning lessons. Magic Breakfast also undertakes research, and campaigns for long-term solutions to end hunger as a barrier to learning.
This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children. We are expanding our team to meet the challenge of ending child morning hunger, both for now and for good.
JOB PURPOSE
We are seeking an innovative Project Manager who is looking for an exciting opportunity to play an instrumental part in the planning and delivery of Magic Breakfast’s technology and data transformation. In this multi-faceted position, you’ll lead the development and implementation of the organisation’s project management strategy and standards, while also championing the ongoing delivery of data-focused technology and transformation projects. The broad and diverse nature of the projects will mean no two days are the same. Your expertise will be critical in maximising the impact of every initiative we undertake.
KEY RESPONSIBILITIES
Strategic Leadership:
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Develop and implement the organisation's project management strategy and methodology
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Lead on business process mapping and improvement across the organisation
Team Leadership:
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Establish and enforce project management standards and best practice ensuring project implementation takes a people-centred approach including training, internal communications, and changes to policies and procedures
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Lead and mentor any project managers, providing coaching and development opportunities
Project Management:
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Lead and manage technology and transformation projects across the organisation
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Develop and execute project plans, objectives and timelines that account for technical dependencies, risks and resource needs
Core Management Group:
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Support other team members who have responsibilities supporting Magic Breakfast projects and initiatives in line with Magic Breakfast’s values, supporting and leading as an indirect lead in line with Magic Breakfast’s policies and procedures.
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Deputise for the relevant Senior Leadership Team member as required and requested.
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Identify and where appropriate lead on partnerships and collaborations that further Magic Breakfast’s mission and purpose.
Please read the full job description attached.
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
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25 days annual leave + 8 bank holidays
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long service leave ( 1 additional day per year)
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end of year closure
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enhanced pension
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cash back health plan
Please see our job pack below for more informtion
APPLICATION PROCESS
Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast. com
Shortlisting - 5th - 7th August
First interview - 13th, 14th, 15th August
Second interview - 20th, 21st, 22nd August
About the role and person:
35 hours per week
Permanent
As their Financial Planning Manager, you’ll use your Brixx modelling experience to model scenarios that will develop and maintain their 30-year business plan to enable the business to make informed decisions about their future financial health and growth potential. Key aspects of this role include treasury management and cashflow forecasting. You’ll support the liquidity strategy through the provision of accurate and timely cashflow data, sector specific and market insight information. You’ll use your knowledge of the business and markets to assess risks and opportunities.
Do you have what it takes to be their Financial Planning Manager?
You’ll have:
- Fully qualified accountant.
- Experience of using Housing Brixx.
- Treasury management experience.
- Awareness of cashflow management.
- Advanced spreadsheet modelling skills.
- Excellent communication and stakeholder engagement skills.
- Positive attitude and commitment to delivering great customer service.
Location
The successful candidate will be contracted to their Bradford office. Colleagues are required to attend the office once a month for team meetings and become immersed in their culture but are encouraged to work from the office once a week.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £61,253 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
Who is our client?
They own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let us know and they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
For further information about the role please get in touch with us.
Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship licence.
Join them and start your own journey with our client. They aim to be number one, and you could help them get there.
You may also have experience in the following: Financial Planner, Financial Controller, Finance Manager, Group Controller, Management Accountant, Chief Accountant, Finance Director, Finance Controller, Company Accountant, Group Accountant, Finance Accountant, Financial Accountant, Qualified Accountant, Legal Finance, etc.
REF-215 362
PLEASE NOTE AN APPLICATION FORM AND SHORT COVER LETTER WILL BE REQUIRED, AND THE CANDIDATE MUST HAVE A RIGHT TO WORK IN THE UK
We are delighted to be recruiting for our next Director of Services, who'll manage our adult, family and youth services, supporting ADHD and Autistic people in NW London, their families, and the professionals who work with them. As a trusted member of our senior leadership team you will be driving impact for the more than 4,000 people we work with each year by:
- developing and implementing service strategies and plans
- acting as the designated safeguarding lead
- driving equity, diversity, and inclusion internally, and in the way we deliver our work
- collaborating on service evaluation, measurement and reporting
- liaising with funders and supporting fundraising efforts
- representing CAAS externally
The role will be based in our office in Eastcote for 3 days per week, with the possibility for home working for the remainder of the time.
Salary £50k FTE. Note the salary listed is a full time equivalent salary based on 35hrs per week, so actual salary will vary depending on hours agreed.
Hours: Part time 28hours per week. Potential for full time if additional facilitation or training work is taken on.
Terms: Permanent role
Additional project work may be available on an ad-hoc basis. Flexible hours, evening and weekend work may be required, and the work pattern may vary each week.
Job Summary
CAAS provide an ADHD and Autism Support Service for the 8 boroughs of NW London, from our base in Eastcote, with a team of Support Workers. Our work includes offering information, advice, and support to ADHD / autistic people, their families, and professionals in NW London, with the aim of improving quality of life and developing neurodiverse-aware communities. Some of the support is offered through one2one meetings, some of the support is provided through groups and courses which aim to increase understanding and awareness, and provide opportunities for peer support, and some of the support is offered through training and workshops to educate professionals and drive for accommodations to be made to services to allow greater access for our client group.
As Director of Services, you will work closely with the CEO, leading on the management of the Adult Services, Youth Services and Family Services workstreams within the charity, ensuring the high quality service provision for which we are known. The role sits within the senior leadership team at CAAS, alongside the Finance Director, and manages the Youth Services Manager, the Family Services Manager and the Adult Services Manager, who in turn manage around 20 staff between them.
The Director of Services provides a crucial role in ensuring the infrastructure and operational workings of the charity are effective for the more than 30 staff we employ, and the more than 11,000 instances of support we provide each year. Therefore, we are looking for a capable, calm, self-motivated, organised and hard-working Services professional who has worked in a management role directly responsible for service delivery in another charity.
The role requires strong organisation skills, excellent communication and relationship building skills, significant experience of operational service delivery, team leadership experience, the ability to articulate and drive our impact, and a good understanding of fundraising and monitoring requirements in a medium sized charity. Ultimately you will have the drive to ensure that everyone who works for us, and everyone who seeks support from us, has the best possible experience.
There is no requirement for any experience of delivering services that support ADHD / autistic individuals, as we will provide training, but it would be helpful to have a good understanding of the conditions, and the strengths and challenges they may bring. A genuine acceptance of diversity and a keenness to make an impact are essential.
Key Responsibilities – Strategic and Organisational
· To lead in the development and implementation of CAAS strategy in our work with service users, ensuring that all our services have a thoughtful strategic underpinning, and a measurable and significant positive impact for our clients. Represent the needs of our clients in strategic and planning decisions.
· To work with the CEO to understand the organisational risks facing the charity within the service provision it provides, and to develop and implement the necessary mitigations
· To be the designated safeguarding lead in the charity and ensure our safeguarding procedures, practices and policies are fit for purpose.
· Develop, review, and communicate safeguarding and client risk management policies, procedures and controls, and ensure mitigations and improvement plans are in place for any control weaknesses identified.
· Own our organisational equity, diversity and inclusion policy and practice, and ensure it is truly embedded within our organisation so that we can extend our reach to include those under-served clients who may not always have been able to access our services. To ensure in our communications, in our practice and in our culture that we are truly inclusive, and make accommodations so that all how need us can access us.
· Prepare and present service department reports and reviews for the Board of Trustees, and build up effective relationships with the Board so that our services and the client whom we serve have a ‘voice’ in Board meetings.
Key Responsibilities – Impact
· To work collaboratively with the CEO to develop and deliver clear methods of measuring the impact of services, and an appropriate Theory of Change model for our work, and use this information to continuously improve and articulate our service development.
· To develop and monitor a framework of key performance indicator targets and standards, to ensure all service managers are able to effectively appraise and improve where appropriate the service standards within their division.
· Evaluate the operational dashboards and reporting mechanisms to ensure trends are quickly identified and necessary changes put in place.
· To work with the communications team to maximize opportunities to ensure our services reach as many people as possible, as efficiently as possible and in a way that is appropriate within our branding guidelines.
· To provide impact data such that we can demonstrate to a wide audience the quality of the work that we perform, and the lasting impact that we have on those we reach
· Lead the Services Department in ensuring all projects are clearly documented, managed, reviewed and evaluated, and ensure a rolling programme of self-assessment and improvement is in place.
Key Responsibilities – Operational Management
· Manage the provision of high-quality services, in accordance with funder requirements and service specifications by leading and managing the Service Managers and by providing the necessary support and development in their roles. To be responsible for the support, management and development of all service staff, volunteers and freelancers.
· To support the Service Managers and the Head of Client Programmes with the planning and mobilisation of projects and contracts, ensuring services are delivered in line with funder requirements and timings. Have a willingness to ‘get into the detail’ as well as to provide more strategic leadership and direction within the delivery teams.
· Ensure overall service management across the different teams is complimentary and effective, that clients are triaged appropriately throughout the different service offer, that there are appropriate routes for clients to move through the different services, and that best practice is shared, and learnings incorporated right across our work.
· To ensure services are accessible to our clients, that projects are begun, maintained or stopped in a planned and thoughtful manner, and that the services we provide offer the very best support that is possible for our clients, taking into consideration latest research and understanding about the conditions, and about the people we wish to reach.
· To have specific responsibility for the risk management within services, for both clients and for projects. To review risk assessments, and ensure appropriate mitigations are developed and actioned.
· Participate in the recruitment and induction of all new services staff, and ensure that all service staff receive appropriate professional development plans and performance targets
· Ensure services staff and volunteers are focused on achieving CAAS’ mission, values and aims, and have the appropriate skills and management in order to deliver effective, efficient services.
· Work with the SLT to develop sustainable business models for the delivery of our services, and drive process improvements and efficiencies. Work with the Head of Client Programmes to develop our commercial trading services, ensuring a growth strategy that is profitable.
· Provide the management group with service quality and evaluation information to support them in planning their resource allocations, project delivery approach and funding requirements etc to ensure continuous development of improved practice.
Key Responsibilities - Financial
- To work collaboratively with the Finance Director, to support the development and use of effective management information systems, ensuring that all our services capture and report relevant monitoring data consistently and accurately.
- To have overall accountability for the service department budgets, to ensure CAAS works within agreed financial constraints, making best use of the funds available to us, including compliance with the financial reporting requirements to funders
- To support with financial planning, to ensure the continuation of our core programmes, and revise plans when financial targets require.
- To work collaboratively with fundraising colleagues, to identify new funding opportunities, and to develop new fundraising proposals and funding bids, which support and advance the work of the charity over the longer term.
- To write funding reports and outcome analyses, and prepare for and attend funding review and monitoring meetings.
- To understand the funding requirements of all projects, and ensure projects happen on time and within budget.
Key Responsibilities - Relationship Building
- To represent CAAS on key bodies and groups externally, ensuring that CAAS position and views are clearly and professionally provided in the best interests of our service users
- To establish and maintain effective working relationships both inside and outside the charity, particularly with health and social care agencies, to enhance the presence of the charity within the local delivery offer.
- To systematically evaluate and improve all elements of service delivery and quality by consulting with services users, staff and external stakeholders and by planning and implementing the necessary changes with genuine involvement of those we serve. To lead our client voice projects across the different service lines, to share best practice, and develop a sense of shared goals and messages to ensure CAAS is able to strategically develop in a way which is truly user-led.
Other Responsibilities
To carry out other tasks appropriate to the post and as agreed with the CEO
To actively participate and undertake training and development of self and others.
To comply with the H&S, EDI, data protection and code of conduct standards expected within the organisation
Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.
Person Specification - Essential
· Services Management Experience: Experience of delivering services directly to clients and of managing service delivery projects and teams to a high standard with a broad reach.
· Excellent Organisational and Leadership Skills: Ability to manage multiple tasks simultaneously with high attention to detail, crucial for handling a demanding workload and managing a busy team
· Stakeholder Engagement: Proven ability to engage and collaborate with a wide range of stakeholders, including funders, partners, and community organizations.
· Communication Skills: Excellent written and verbal communication skills, capable of representing the organisation effectively both internally and externally, at all levels including developing a close relationship with the Safeguarding Trustee and other Board members, preparing reports for funders, communicating complex information to staff and offering insights to the management group.
· Tech Proficiency: Skilled in using computer software such as CRM systems, Finance systems, Microsoft Office Suite and Phone Management Systems as well as be able to manage IT onboarding and admin requirements around computer hardware
· Adaptability and Probity: Capable of adjusting to changing priorities and managing a variety of tasks efficiently. High level of personal integrity and commitment to ‘doing the right thing’.
· Interpersonal Skills: Warm and welcoming demeanour, capable of active listening and using neuro-affirmative language to support inclusive communication.
Person Specification - Desirable
· Senior Leader: previous experience of working within a senior leadership team, with responsibility for a department and for strategic input as well as operational management
· Experience or Knowledge of ADHD or Autism: Prior experience or knowledge of working with ADHD/autistic individuals or understanding of the challenges faced by ADHD/autistic people.
· Safeguarding Experience: Previous experience of being the DSL, or of managing safeguarding in an organistion, and of writing and implementing safeguarding policy, processes and practice.
· Co-Production Experience: Previous experience of bringing authentic voices into service delivery, and demonstrative commitment to listening to feedback in a cycle of continuous improvement.
· Impact Evaluation and Reporting: Experience in program evaluation, measuring impact, and reporting results to stakeholders.
· Flexibility: Willingness to work flexible hours if required to meet organisational needs.
· Commitment to Continuous Learning: Demonstrated interest in personal and professional development, particularly in areas relevant to the role.
Equal Opportunities
CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.
We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.
CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced DBS disclosure.
To Apply
PLEASE NOTE WE WILL NOT ACCEPT CVS INSTEAD OF APPLICATION FORMS. TO APPLY FOR THIS ROLE, YOU MUST FILL IN THE APPLICATION FORM ON THE VACANCIES PAGE OF OUR WEBSITE BY 10AM MONDAY 12TH AUGUST
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Spectra are looking for an experienced, knowledgeable and proactive individual to promote, co-ordinate and deliver sexual health and well-being outreach and support for targeted groups in commissioned London boroughs, focusing on those at increased risk of poor sexual health.
You will develop targeted and general sexual health outreach and HIV-specific programming, providing knowledge and skills, and empowering individuals to access the support that they need.
You will establish and maintain relationships with local services and professionals supporting these groups.
You will be confident and knowledgeable of issues faced by diverse and often marginalised individuals. You will deliver HIV prevention and support programmes to targeted groups across London including offering STI screening, HIV point of care testing, condom distribution, support accessing PrEP, ChemSex support, support for retention in care, and onward referrals.
You will be able unequivocally to respect, support, promote and work within LGBTQ+ and other diverse communities.
This post may require some evening/weekend work.
Please complete and return the application form, including the personal statement and diversity monitoring form – we do not accept CVs or incomplete applications.
The client requests no contact from agencies or media sales.