Recovery Worker Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Every night shift is an opportunity to rewrite someone’s story as the night team doesn’t just ‘hold the fort’ – they rebuild foundations. – will you help lead that change?
ABOUT THE NIGHT SUPERVISOR ROLE
We are developing our night service which runs to deliver high quality, trauma-informed services to residents, participants, and staff on night shift. We are currently looking for Night Supervisors to support the running of our night service, ensuring our services run smoothly, safely, and that our night support staff are well supported. You will line manage various frontline care and support staff including night concierge services.
We are looking for a Night Supervisor who is driven to provide high quality, effective, and person-centred support to staff, colleagues, residents and participants. You will thrive on team work and be an effective communicator, respecting Equity, Diversity, and Inclusion. You will understand and/or have experience of working with people with multiple and complex needs, and have experience in working with and engaging diverse groups of people from varying backgrounds. Ideally, you will have people management experience however, the ability to line manage and lead a team to stay motivated is more important to us!
This role will be responsible for supporting the Service Managers to ensure the highest standards of service quality, performance, and improvement are delivered on the night rota. You will encourage productivity and engagement of night staff which will include regular check ins, service visits, and completing spot checks. You will be responsible for ensuring full handovers are made from day to night staff, and night to day staff to ensure seamless service delivery.
Shift Pattern: Full-Time - 37.5 hours per week including nights, weekends, and evenings Monday to Sunday. This role is mainly based around London with regular travel across London and outer London services which include Brighton, Luton, Kent, Luton, and Bedford.
Salary: £34,000
Your Impact at SIG - "How would you create safety and connection for someone experiencing crisis at 3AM?" As our Night Supervisor, your answer to this question will shape our services. You’ll:
✓ Lead night teams with a blend of empathy and accountability, ensuring trauma-informed care never sleeps
✓ Turn handovers into springboards for recovery by bridging day/night support seamlessly
✓ Be the calm in the storm for residents facing complex challenges (mental health, substance use, offending backgrounds)
✓ Champion inclusive leadership – because the best night teams reflect the diversity of those they serve
What are we looking for from a Night Supervisor?
- Complex Needs Expertise: Apply your understanding of working with individuals with complex backgrounds - including ex-offenders, mental health needs, substance misuse, and challenging behaviours - to ensure compassionate, effective support.
- Operational Leadership: Manage and support night-shift care and support staff, ensuring smooth service delivery across all sites.
- Quality Assurance: Conduct regular check-ins, service visits, and spot checks to uphold service standards and staff engagement.
- Handover Coordination: Facilitate thorough handovers between day and night teams to ensure continuity of care and clear communication.
- Staff Support: Act as a point of escalation for night staff, providing guidance and fostering a trauma-informed, productive work environment.
- Performance Monitoring: Collaborate with Service Managers to identify areas for improvement and implement night-specific solutions.
- Technical Skills: Demonstrate IT proficiency (Microsoft Office, case management systems) and quickly adapt to new organisational software to maintain accurate records and reporting.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Trauma-Informed Care | Complex Needs | Mental Health | Substance Misuse | Safeguarding | Line Management | Supported Housing | Empathetic Leadership | Shift Work | Non-Judgmental, Crisis Intervention, Person-Centred Support.
Thank you!
We have an exciting opportunity for a Children & Young People Support Worker (known internally as a Programme Facilitator-Children & Young People) to support our established and growing digital Children & Young People service WeMatter.
This is a home-based role, working 37.5 hours per week, on a fixed term contract until the end of December 2025.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, we'd love to hear from you...
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This roles is home-based (within England or Wales).
As a Children & Young People Programme Facilitator you will:
- Hold an active caseload of children and young people who have experienced domestic abuse within the home
- Be responsible for providing safe, high-quality and consistent support through the online delivery of the CYP Recovery Toolkit
- Develop and maintain effective working relationships and promote effective communication between staff and other stakeholders.
You will need:
- Knowledge of domestic abuse & it's impact on children and young people
- The ability to engage, build rapport and motivate young people
- Excellent communication skills, both written and verbal
- Sound IT expertise with the ability to use a range of software
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.
Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors and so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.
As a Rising Sun Administrator you will be a key member of our frontline team working alongside specialist domestic abuse workers and providing essential support as a valued member of the team.
You will be involved in a range of tasks that contribute to the smooth running of our services, including processing incoming referrals and answering our main office phoneline, dealing with referral queries as well as supporting survivors to access support. You will also be involved in coordinating our group programmes for survivors, and our One Stop Shop drop ins.
As the first point of contact for both professionals and survivors you will be instrumental in ensuring they feel heard and supported, through your empathetic and understanding response.
In addition to day to day administrative tasks you will have the opportunity to attend training and learn about our domestic abuse services and the Rising Sun Framework which underpins everything we do. There are also regular team meetings and activities to promote wellbeing which are a great way to get to know your amazing colleagues.
We are looking for an organised, flexible and proactive individual who enjoys learning and is confident at following processes and using MS Word and Excel.
As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. Working alongside our other Administrator and frontline team, you will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.
MAIN DUTIES AND RESPONSIBILITIES
- Admin Tasks
- Process incoming referrals to our services
- Liaise with referrers and team members as required and respond to queries efficiently
- Coordinate participants and materials for survivor group programmes and team training sessions
- Coordinate the rota for One Stop Shop drop-ins
- Respond to enquiries received via our phone or admin email account
- Work as part of a team to ensure the phone line is answered at times advertised on our website and coordinate call-backs to survivors from DA workers if needed
- Provide one-off/short term support to survivors calling the phone line, such as listening, information about available services, basic safety planning, completing a referral form
- Input information to spreadsheets and our case management system
- Develop our administrative processes to improve effectiveness
- Work with and provide support to the wider team as required
General
- Uphold the core values of the Rising Sun and work towards our vision.
- Work professionally and to a high standard
- Demonstrate a personal commitment to continued professional development
- Protect the safety and security of the Rising Sun service users, team, volunteers and buildings, and the confidentiality of records and other information
- Uphold the rights of women, children and young people who have experienced domestic abuse
- Ensure the effective implementation of all Rising Sun’s policies and procedures, including Safeguarding Children, Safeguarding Adults and Data Protection.
- Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.
This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.
PERSON SPECIFICATION
The successful candidate will demonstrate the following experience, knowledge, skills and personal qualities. (D = Desirable)
Experience
- Experience in an administrative role
- Experience working across different teams (D)
- Experience coordinating events/activities (D)
- Experience of working for a charity or not for profit organisation (D)
- Experience of supporting or providing advice to survivors of domestic abuse (D)
Knowledge and Skills
- Excellent planning and organisation skills with the ability to prioritise
- Confident using MS Office including Word, Excel and PowerPoint
- Excellent communication skills, both written and verbal
- Effective team working skills
- Good understanding of the dynamics of domestic abuse and its impact on survivors (D)
- Confident using On Track, our case management system (D)
Personal Qualities
- Passionate about the aim and values of the Rising Sun
- Self-motivated and pro-active
- Solution focused and creative in approaching new challenges
- Committed to equal opportunities, safeguarding and maintaining confidentiality
- Able to attend occasional evening and weekend events with notice to further the aims of the organisation (time off in lieu will be given)
How to Apply
To apply for the role please download the job pack from our website, complete the application form, and return to us by Monday 14th April.
We will be screening applications and inviting suitable candidates to interview on a rolling basis so we advise applying early to avoid disappointment.
Registered Charity
21 - 50
Our vision is a world in which all women and children live free from actual or threatened domestic abuse and all forms of violence.
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Senior Ecologist
Location: Southerham
Salary: £35,924.18
Contract Type: Permanent
Hours: 35 per week Mon-Fri
Closing Date: 27/04/25
Interview Date: 15/5/25
Sussex Wildlife Trust
To deliver our new strategic plan – Our Wild Sussex – we need people with bold and innovative ideas to help us to achieve our ambitions for local wildlife and wild places.
We are committed to restoring and protecting at least 30% of Sussex land and sea for nature, inspiring one in four people to take meaningful action for wildlife, building a stronger more inclusive and diverse organisation and becoming a net zero and climate resilient organisation.
We are looking for the best and most talented people to join our team and help us deliver this exciting and ambitious strategy. We are keen to hear from you even if you don't have all the skills and experience outlined in the Job Description but have the potential to grow into a role.
So, if you are someone who is determined to see a Sussex rich in wildlife and you have drive, energy and commitment to our values of Innovation, Passion, Collaboration and Inclusion why not apply now to join our great team, working together to deliver Our Wild Sussex.
We are in the process of looking for a new office location to replace our Woods Mill offices in the coastal strip from the wider Brighton & Hove area to Worthing or near a mainline railway station as far north as Haywards Heath. We are prioritising proximity to public transport (buses and trains), access to greenspace and accessibility for everyone.
In order to encourage diversity and inclusivity within the environment sector, we particularly welcome applications from people who have an ethnically or geographically diverse background, who are non-graduates and/or are living in economically deprived areas
The Role
We are looking for an exceptional, passionate and highly experienced Ecological professional to join our Nature Reserves Team as Senior Ecologist. Our nature reserves are at the heart of Sussex Wildlife Trust and represent some of the most special places for wildlife in Sussex. This is a fantastic opportunity for someone to undertake an important and influential position within the hard-working Nature Reserves Team and help coordinate our strategic approach to ecological monitoring and nature recovery across our 30+ nature reserves. This senior role will work alongside our Head of Nature Reserves, Conservation Grazing Manager and the wider Reserves Team to help oversee ecological evidence and monitoring across sites from Rye Harbour to Iping Common. You will prioritise, implement and articulate our Ecological Monitoring Strategy, ensuing effective evidenced based advice and decision making is embedded into the management of our nature reserve portfolio. You will coordinate ecological surveys, prioritising financial resource and engaging consultants and the volunteer recording community across Sussex. You will use this data to produce high quality and informative conservation advice and reports for Site Managers and Rangers to use in management decisions. You will also get involved in designing ambitious restoration projects alongside Site Managers and Project Officers ensuring both that projects are compliant with environmental regulations but also achieve nature’s recovery on our reserves.
The Person
You will be an experienced ecological professional with a passion for Sussex wildlife and extensive ecological specialism at a species level but also have a good understanding of nature reserve management. You will be able to confidently and clearly communicate and influence decision making within the Nature Reserves Team, building a scientific evidence-based approach through the development of the Ecological Monitoring Strategy, to help ensure our nature reserves continue to flourish. You will be able to manage and coordinate complex ecological data and undertake effective reporting. This role will work across 35 hours predominantly Monday to Friday with some early morning, evening and weekend work on seasonal occasions. This role will be both office and site based, and you will be out and about undertaking multiple site visits throughout the year.
Benefits
- 25 days holiday plus 8 bank holidays each year (pro-rated for part time staff)
- Pension – company contribution from 6% and employee contribution of 3%
- Life Assurance - Pension Scheme Members 2 x Salary, Non-Pension Scheme Members 1 x Salary
- 2 days paid leave for volunteering each year
- Flexible working policy
- Enhanced Sick Pay
- EAP
- Employee discounts
- Informal car share arrangements
For more detailed information see what we offer page in the Recruitment Pack.
We will be reviewing applications on a rolling basis and may close the vacancy early so please get you application in as soon as possible.
The client requests no contact from agencies or media sales.
Thank you!
Do you want to support people with mental health issues?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Togetherness and Responsiveness and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Crisis House Support Worker
Reference number: 270
Responsible to: Crisis House Coordinator
Working base: Crisis House – Hemel Hempstead
Working hours: Full time (37.5 hours). The service rota covers 24/7 hour service, 365 days a year and includes night shifts.
Contract: Permanent
Salary: £23,500 rising to £25,000 per annum
About the Service
Hertfordshire Mind Network’s Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing Mental health Crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Crisis Cafes and a 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.
As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.
By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. Our services are needed now more than ever!
About the role
As a Crisis House Support Worker, you will work closely with other staff as part of a team in supporting the development of quality Crisis Support and instilling Hertfordshire Mind Network’s values throughout the provision.
Purpose of Post
To be a key member of staff supporting the delivery of the Nightlight mental health Crisis Service. Drawing upon your own lived and/or professional experience (where applicable,) in order to provide a mix of face-to-face, therapeutic and holistic support for those accessing overnight provision.
Key Responsibilities
- To provide emotional support and work towards developing, flexible and realistic crisis/person-centred plans with Service Users.
- To work within agreed guidelines with and for Service Users, whilst being guided and supported by Senior Staff (as well as the Leadership team) in regard to documents/plans such as: Assessments of Need, Risk, Crisis support plans and Review forms.
- To draw upon one’s own lived experience (If applicable) as appropriate, as to promote the delivery of person-centred support.
- To provide immediate and appropriate advice and information to clients as to support with crisis prevention.
- To liaise with Nightlight management and external services such as: police, ambulance service, Crisis Resolution Home Treatment Team, Single Point of Access, Safeguarding Out of Hours Service, Mental Health Liaison Teams, Adult Community Mental health Services, etc. as needed in terms of accepting referrals and proactively recognising the indicators of deteriorating mental health and facilitating appropriate support.
- Complete appropriate signposting/onward referrals to both internal and external services in accordance with identified needs and risks.
- Arranging transport for service users to facilitate access to services as needed.
- Support clients with activities of daily living as required.
- Ensuring record keeping is maintained to the required standards at all times and contributing to service monitoring requirements.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Eligibility for blue light card.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering high quality, person centred mental health crisis support.
Closing date for applications is 25th April 2025.
Interviews to be held week of 7th May
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
Thank you!
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Service Manager Location: Barnard Castle, DL12 9BG Salary: £30,280 - £43,570 per annum Waythrough’s vision is to break down the barriers that stop people getting the support they need to live a life they value. They tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. They have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year their services support around 125,000 people. The Role They are recruiting for a permanent Service Manager for HMP Deerbolt/HMP Kirklevington Grange Prison Drug and Alcohol Recovery Service. This is an exciting job opportunity to join the established prison teams, offering the successful candidate the opportunity to shape the services offered to men within a prison environment. This prisons have established ISFL facilities in Deerbolt and a community licence release scheme in another and they are looking for candidates able to innovate in both services. The successful candidate will provide leadership and management for their HMPS Deerbolt and HMPS Kirklevington prisons Drug and Alcohol Recovery Team, ensuring services are accessible and impactful for those who need them, and the service is a great place to work. The Reconnected To Health Partnership will also provide plenty of opportunity to work alongside partners and Criminal Justice workers of many disciplines both inside and outside the gate. They are particularly interested in hearing from people with a strong track record of leadership and management in drug and alcohol services, ideally with experience of working within secure environments and Recovery Orientated Systems. Their criminal justice service teams are passionate and committed about providing high quality, evidenced based support that makes a difference to the men and women in their care and they need a Service Manager who can match this. The role will require strong visibility across their service site and the criminal justice arena. If you are passionate about putting your skills and knowledge to use to support service teams to enable lasting change, then this role is for you. They would love an individual who can lead and develop their services within their wider organisational offer putting those who use their services at the centre of all they do. Benefits
To Apply If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application. |
Registered Charity
More than 1000
Our vision is to break down the barriers that stop people getting the support they need to live a life they value.
Thank you!
Educational Psychologist
We are looking for an Educational Psychologist (term time + 3 weeks only) to join a team that provides educational support to children and young people, their families, and local schools.
Position: Educational Psychologist
Location: West London (office-based)
Salary: £57,072 - £64,623 per annum (£54,218 – £61,391 actual/pro-rata)
Hours: Full-Time (36 hours per week)
Contract: Permanent (term time + 3 weeks only = 42 weeks)
Closing Date: 11.59pm on Tuesday 22nd April 2025
The Role
The Educational Psychologist at the Education Hub will provide specialist psychological assessments and trauma-informed interventions to children and young people affected by the Grenfell Tragedy. The role focuses on helping students overcome barriers to learning, supporting emotional resilience, and working closely with families and schools to enhance their wellbeing.
You will:
• Conduct psychological assessments to evaluate cognitive, emotional, and behavioural development.
• Provide one-to-one and group interventions to support emotional regulation and resilience.
• Deliver trauma-informed approaches to schools, ensuring students receive the best educational support.
• Offer expert advice to teachers, parents, and other professionals on how to foster inclusive learning environments.
• Support students during key transitions, from early years to post-16 pathways, equipping them with lifelong learning strategies.
• Develop and lead training programmes for schools, families, and professionals on mental health, trauma recovery, and behaviour management.
About You
• Postgraduate qualification in Educational Psychology and registered with the HCPC (Health and Care Professions Council).
• Strong understanding of trauma-informed practices and experience working with children affected by adverse experiences.
• Expertise in conducting psychological assessments and developing Education, Health, and Care Plans (EHCPs) in line with UK SEND guidelines.
• Ability to provide strategic advice to schools on behaviour, learning support, and emotional wellbeing.
• Excellent communication and interpersonal skills, with a passion for working with diverse communities.
• Culturally competent, with an ability to tailor interventions to meet the needs of families from diverse backgrounds.
• A commitment to inclusive education, safeguarding children, and supporting long-term recovery.
Ready to Make an Impact? Apply Now! Submit your CV and a supporting statement (2 sides A4 maximum) outlining how you meet the role requirements. Please ensure this is submitted as one document.
About the organisation:
The Grenfell 'Education Hub' will open later this year to serve those most affected by the Grenfell Tower tragedy. The hub will provide educational support to children and young people, their families, and local schools.
A consultation process in 2023 and 2024 about the needs of the community and the bereaved and survivors led to proposals for an educational ‘hub’. This will comprise a wide range of professionals including four specialist teachers, an Educational Psychologist, a Speech and Language Therapist, an Occupational Therapist, a Careers Coordinator, and a Family Support Worker. Their time will be divided between direct work with children and families in the ‘Hub’, and support for local schools. The activity of the hub aims to;
• Provide good quality educational support to as many children and young people as possible
• Build the skills and confidence of children and young people, their families, and education staff in local schools
• Develop strong relationships with those most affected by the Grenfell Tower fire
• Accurately assess its impact
Diversity & Inclusion: The Education Hub is committed to building a diverse and inclusive workforce and encourages applications from all backgrounds.
Other roles you may have experience in could include: Educational Psychologist, Child Psychologist, Clinical Psychologist, Trauma Psychologist, SEN Specialist, Learning Support Advisor, Behavioural Therapist, Mental Health Practitioner, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service based in Hertfordshire.
Position: S11253 Stroke Support Coordinator
Location: Home-based, Hertfordshire, however frequent travel will be required as part of this role (to include team meetings or other work-related meetings)
Hours: Part-time, 28 hours per week
Salary: £21,391 per annum (FTE £26,700 per annum)
Contract: Services are contracted and there is currently funding for this contract until 31 March 2026.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 6 April 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 14 April 2025
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Service Delivery Coach in the East of England, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.
Key responsibilities will include:
• Supporting new stroke survivors and their carers from hospital discharge into the community.
• Supporting a diverse caseload including anyone experiencing communication difficulties via a combination of face-to-face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)
• Providing personalised information, advice and support.
• Enabling stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
• Working with other health and social care professionals across the stroke pathway to ensure high quality support.
About You
You will have experience in:
• Experience/ background in a caring profession, ideally supporting people with disabilities
• Excellent IT skills and an ability to maintain accurate records.
• An affinity with the values of the Association.
• A flexible approach and an ability to effectively manage a caseload.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service based in Hertfordshire.
This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.
Position: S11261 Stroke Support Coordinator
Location: Home-based, Bedford, However frequent travel will be required as part of this role (to include team meetings or other work-related meetings).
Hours: Part-time, 28 hours per week
Salary: £21,391 per annum (FTE £26,700 per annum)
Contract: This is a fixed term contract until 31 March 2026. Our services are contracted, we currently have funding for this contract until 31 March 2026.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 20 April 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 28 April 2025
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Service Delivery Coach in the East of England, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.
Key responsibilities will include:
• Supporting new stroke survivors and their carers from hospital discharge into the community.
• Supporting a diverse caseload including anyone experiencing communication difficulties via a combination of face-to-face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)
• Providing personalised information, advice and support.
• Enabling stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
• Working with other health and social care professionals across the stroke pathway to ensure high quality support.
About You
You will have experience in:
• Experience/ background in a caring profession, ideally supporting people with disabilities
• Excellent IT skills and an ability to maintain accurate records.
• An affinity with the values of the Stroke Association.
• A flexible approach and an ability to effectively manage a caseload.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
CEO
We’re looking for a new Chief Executive Officer to lead our vital work, bringing their expertise in data and technology and their passion for nature to drive the NBN Trust forwards.
Position: CEO
Salary: £65,575 – £68,854 depending on experience.
Location: Fully remote, working from home, with some travel.
Contract: Permanent.
Hours: 35 hours per week. Flexibility regarding working pattern.
Closing date: 9am, Friday 11 April 2025
Interviews: 1st round, week commencing w/c 28 April. 2nd round, week commencing 5 May.
The NBN Trust is a nature charity with a difference. Our mission is making data work for nature. The UK is one of the most nature-depleted countries on Earth and, if we’re to stand any hope of fixing it, we’re going to need data. Lots of data. “What gets measured gets done”, as the saying goes. We need to understand what we’ve lost and what remains. We need to set targets for nature’s recovery. And we need to measure success as nature turns the corner and starts to make a comeback.
That’s where the NBN Trust comes in. We support the entire UK conservation movement by providing public access to the wildlife data that’s needed to make good decisions for nature. We’re a conservation charity, tech charity and people charity rolled into one – a unique combination!
You’ll be responsible for:
· Driving the delivery of our strategy and vision of making data work for nature.
· Developing and maintaining excellent relationships with our partners, funders and stakeholders.
· Overseeing the day-to-day management of the NBN Trust, ensuring financial sustainability, staff performance and wellbeing, and good governance.
We’re looking for someone with a data or digital background, with a track record of overseeing the delivery a high-quality user experience through digital products and commercialising data or digital services. Passion for nature conservation is essential, as well as a desire to engage with the many natural history specialists who contribute data to the NBN Atlas. We’re looking for an ambitious individual with an agile, entrepreneurial mind-set, who can drive income generation and growth.
The ideal candidate understands what an excellent data platform looks like and how to continually evolve this to keep up with trends and developments. Attention to detail and ability to horizon-scan is key in overseeing the Trust’s projects and key work streams and ensuring good governance. The NBN Trust is a small team, with a big responsibility, undergoing a period of change, and your role will be to steer the staff through this change and deliver the NBN Trust’s strategy.
We’re a 100% remote-working charity, so you’ll need to be comfortable and effective working from home. The whole team meets up four times a year for in-person team meetings (in London and other locations around the UK). The post holder may be required to work occasional weekends and evenings.
Applicants must reside in the UK and be eligible to work in the UK.
We’re an equal opportunities and Living Wage employer. We welcome all applicants, and we’re striving to create an inclusive and diverse team. If you’re interested in joining us, please read the Job Pack – and get in touch if there’s anything you’d like to ask.
When applying, if possible, please also complete and return the EDI Recruitment Questionnaire. This is not mandatory but will ensure we can gather information across a range of questions such as ethnicity, religion, working background, etc. to monitor the diversity of applicants.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT THE SUPPORT MENTOR ROLE
We are seeking a dedicated and compassionate Support Mentor to join our team based in RBKC (Royal Borough Kensington and Chelsea) to support our residents who have multiple needs including with daily living, mental health, substance and alcohol use, homelessness, and/or offending backgrounds. You will support in providing them with the support to overcome difficulties that they face, and help them in achieving their goals to improve their quality of life and meet their desired outcomes. You will work within a residential environment and support in ensuring it is fit for living standards, and is an environment which is psychologically informed.
We strive to address the inequality of access to health, employment, training, and social care support for people with multiple needs .We understand that many people accessing our services have had to endure trauma and we respond to the impact of these adverse experiences through person-centered, trauma informed, trust-building and compassionate support.
Shift Pattern: 37.5 hours per week, Monday to Friday which can include shift patterns of 09:00 - 17:00, 11:00 - 19:00, 13:00 - 21:00. Weekend shifts, if required, will run from 09:00 - 17:00 or 13:00 - 21:00.
Salary: £26,100
What are we looking for from a Support Mentor?
- Experience of working with people of complex backgrounds and/or a good understanding of the sector
- Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
If this is the right role for you, then we strongly recommend applying early as shortlisting will be taking place from Thursday 20th March and this role may close early!
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
In 2024, Tower Hamlets received Trailblazer funding to develop and implement new models of community-based mental health care that integrate clinical and voluntary sector provision, in line with The Community Mental Health Framework.
The Tower Hamlets Mental Health Alliance (THMHA) was formed two years ago to create a bold new community-based mental health support service for Tower Hamlets residents. THMHA consists of 18 Voluntary, Community, Faith, and Social Enterprise Sector (VCFSE) service providers that have come together in partnership. The primary criterion for membership is that the organisation either specialises in mental health support or has a significant and growing focus on mental health in its work. Mind in Tower Hamlets, Newham, and Redbridge is a member of this alliance.
Alongside THMHA members, Look Ahead, and East London Foundation Trust, we are implementing a new community-based, 24/7 mental health care system that prioritises the tailored needs of individuals facing mental health challenges. The goal is to provide support in a non-hospital setting, preventing the need for more intensive interventions in the future.
Coproduction and Community Engagement (CCE) Coordinator will play a vital role in ensuring the services at the Barnsley Street Project are designed and delivered in true partnership with the local community. This role is particularly focused on minoritised and underrepresented groups, ensuring their voices are central to service development. The ideal candidate will be passionate about inclusive service design, community engagement, and mental health equity. You will work closely with clients, carers, and community partners to create a responsive and culturally competent service that meets the needs of Tower Hamlets' diverse population.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Gambling Outreach And Living Support service GOALS is our community-based support service that provides bespoke and holistic 1:1 and group support to individuals and affected other impacted by gambling harms.
Our aim is to deliver an impactful GOALS service across London which builds effective networks of support for people before, during and after treatment.
Role Purpose
The purpose of this role is to engage with communities across London, delivering the GOALS service and raising awareness of gambling-related harm through in-person community engagement. The role involves building strong, effective networks of support for individuals before, during, and after treatment, with a particular focus on those with lived experience of gambling harm and its effects on others.
As a key member of the team, the GOALS Community Supporter will work directly with individuals impacted by gambling harm, providing one-on-one support in a safe and confidential environment. The role also involves proactive outreach within the community, collaborating with local authorities, public sector bodies, businesses, and charitable organisations to raise awareness of gambling harm and promote available services.
Collaboration with key stakeholders in local authorities, public health sectors, and charitable organisations is essential to expanding the reach of the service, advocating for gambling harm awareness, and developing sustainable support networks. The post holder will also work closely with the GOALS Service Manager to ensure the integration of the service within the broader framework of local and national gambling treatment systems. This includes attending relevant events, networking with key stakeholders, and promoting other Betknowmore services to enhance the overall impact of the work.
Qualifications or Relevant Experience
- Two years minimum experience in a similar role.
- Professional qualification in health, social care/community at level 3 or working in health/social care/addiction.
Essential Skills & Knowledge
- Strong knowledge of gambling-related harm and its impacts on individuals and communities.
- Ability to effectively communicate gambling harm prevention messages and raise awareness of the services available to those in need.
- Proven ability to engage with diverse communities and work collaboratively with local authorities, public sector bodies, and charitable organisations.
- Experience of promoting services through outreach, including attending events, conducting presentations, and engaging with key stakeholders.
- Strong organisational skills with the ability to work independently and manage multiple priorities.
- Skilled in building and maintaining relationships with stakeholders across various sectors, including local authorities, public health bodies, and charities.
- Knowledge of safeguarding procedures and a commitment to safe working practices.
- A proactive and flexible approach to community outreach and stakeholder engagement.
Desirable Skills
- Experience liaising with statutory and voluntary organisations to develop community-based support services.
- Experience working with individuals from diverse backgrounds, particularly those impacted by gambling harm.
- Lived experience of gambling harms, either directly or through supporting others, is desirable but not essential.
Please review the full Job Pack for more details before applying with your both a CV and cover letter to be considered for the role.
Previous applicants need not apply.
Registered Charity
21 - 50
We support and provide information to those harmed by gambling, whilst raising awareness of gambling’s potential harms through education and training
Thank you!
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Togetherness, and Responsiveness and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Crisis Cafe Coordinator
Reference: 273
Responsible to: Crisis Cafe Team Leader
Contract: Permanent
Salary: £25,000 - £27,764 per annum, pro rata
Hours: Part time (22.5 or 30 hours per week)
Working Base(s): Stevenage Crisis Café
Work pattern: A full-time pattern will be a 7-day flexible rota, working 17:30 - 01:30.
This role is managing a shift delivering emotional support to those in mental health crisis, face to face and over the telephone through our helpline.
About the Service
Our Nightlight Service (Cafés, Helpline, 24/7 Crisis House and Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.
We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:
- To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
- At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.
About the Role
Alongside other Crisis Cafe Coordinators, you will be a key member of the Crisis team, providing effective operational leadership delivering the Nightlight Mental Health Crisis Café and Helpline Service. You will be ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the provision. You will provide management support to Crisis Café and Helpline Mental Health Support Workers and volunteers and support the Crisis Café Team Leader in ensuring practice within the service is safe, effective and person centred.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for applications is 25th April 2025.
Interviews will be held week commencing 12th May 2025.
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking a passionate and enthusiastic Operations Manager to join our friendly and supportive team.
Main purpose of post
You will manage Survive’s daily operations to keep the organisation compliant and functioning efficiently and to lead on specific projects to further the organisation’s mission and strategic aims.
You will attend regular meetings with the CEO, be an active member of the Senior Management Team (SMT) and attend other internal meetings and working groups.
You will also be instrumental in the Client Journey working group and their work to streamline and improve services. Where necessary, you will represent Survive at external meetings and working groups.
You will be responsible for the completion of timely performance reports to the Board of Trustees and internal working groups. This role will also provide statistics for internal/external use as/when required.
You will oversee a number of internal projects and external pilot projects.
Outline of main duties
The following is a summary of the key responsibilities of the post. It is not intended to be an exhaustive list, and the post-holder may be required to carry out other duties which are appropriate to the scale and nature of the job role.
Operations:
o ensuring that key tasks and our contractual obligations are being fulfilled. You will ensure accurate and appropriate record keeping across the team on our database, Charity Log.
o working with the SMT on an organisational design structure which meets the needs of our growing service
o attending SMT and Client Journey working group meetings to discuss and resolve organisational challenges and help address ‘bottlenecks’ in service provision’
o taking responsibility for premises including the Micklegate office and remote counselling locations. Includes liaison with the landlord, booking rooms and inspecting premises to ensure they are suitable for counselling
o taking responsibility for health and safety in our York office
o compiling risk assessments for the York office, satellite locations, home workers and external events and activities.
IT and phone systems
o providing training and support on IT and Survive’s systems and software to staff, volunteers and trustees.
o liaising with Survive’s IT and phone/broadband suppliers regarding upgrades, service continuity, security and risk management
o answering first line technical questions before escalating to Fusion Systems
o controlling system access permissions to software applications and Sharepoint folders
o setting up new and managing existing software applications to ensure Survive is making the best use of technology to assist with organisational efficiency
o being responsible for the purchase, upgrading, maintenance and disposal of IT hardware and mobile phones within approved spending limits, and preparing costed proposals for Board approval, where necessary
Policies and procedures
o You will follow Survive policies and procedures including (though not limited to) Safeguarding, Health and Safety, Confidentiality, data protection and information sharing
o You will monitor the data that Survive holds for clients in order to comply with the organisation’s confidentiality policy and with UK GDPR including responding to third party disclosure requests and Data Subject Access Requests (DSAR) from service-users, former service-users and third parties
o You will contribute to the maintenance and development of Survive’s policies and procedures
Resources
o ensuring that Survive obtains value for money and works to achieve efficiency by reviewing practices, systems and processes and making changes and recommendations where necessary
o managing the procurement process for insurance, leases, suppliers and contracts in order to get the best value and to meet the needs of Survive
o attending the Finance and Resources sub-committee meetings to advise on contracts and suppliers
Projects, monitoring and evaluation
o attending external meetings with funders, partners and commissioners where required, and where necessary, provide monitoring and evaluation reports
o attending working groups to represent Survive
o liaising with partners to develop and secure funding for pilot projects and be responsible for ensuring key milestones are met and the production of regular monitoring and evaluation reports
o providing reports to the Board of Trustees including Survive’s performance against Key Performance indicators (KPIs)
o You will plan and deliver specific projects, working with internal and external stakeholders and reporting on key outcomes and deliverables. For example, you will maintain existing accreditations (e.g. The Survivors’ Trust) and work towards gaining new accreditations (e.g. BACP)
Person Specification – Operations and projects manager
Qualifications
- You will have a good standard of general education and ideally a qualification in one or more of the following areas: business administration, project management, charity management
Operations
- Experience of procurement and managing supplier contracts
- Working knowledge of Health and Safety legislation and UK GDPR
- Ideally, you will have worked or volunteered in the charity sector
Team relationships
- Able to deliver training, as required – especially IT training
- Able to work effectively as part of a team and create, build and sustain good working relationships
- Ideally, experience of managing change and supporting a team in embracing new ways of working
Experience, knowledge and skills
- You will have excellent IT knowledge and skills and be able to support the team. You will have experience of Microsoft Office applications and computerised client databases (we use Charity Log)
- You will have ideally have experience of delivering contracted services
- You will have experience of maintaining and enforcing boundaries, adhering to policies and procedures and handling sensitive information
- Ideally you will have some knowledge and understanding of issues relating to rape, sexual assault and child sexual abuse, and its impact on survivors
Projects, monitoring and evaluation
- Experience of overseeing pilot projects, ensuring key milestones are achieved
- Experience of compiling performance, monitoring and evaluation reports
- Able to research, analyse and summarise information
- Ideally have experience of overseeing external accreditation processes
Personal
- An interest in the work that Survive does to support survivors of sexual trauma
- A commitment to uphold and work towards Survive’s values including active promotion of equal opportunities, diversity and inclusive practices
- Able to work independently and prioritise work effectively to meet demanding deadlines
- Able to liaise effectively with statutory and voluntary sector partners and build good working relationships
- Excellent listening skills; written and verbal communication skills
- A flexible approach to work and problem solving and ‘can do’ attitude to get things done
Priorities for the first 6 months – what you will be working on:
- Getting to know the Survive team
- Getting to know key external contacts
- Review of Survive’s suppliers and contracts, including our telephone and video calling needs to ensure we are getting the best value for money
- Review of internal processes as part of the Client Journey group
- Become confident in the use of our client database Charitylog in order to produce reports and statistics
- Understand pilot pathways from NHS and East Riding of Yorkshire
Where possible, interviews will be held on Tuesday 22nd April in York
Please submit a CV and covering letter explaining why you would like to work for Survive, and how you meet the person specification. Letters to be a max of 2 pages of A4.
Registered Charity
21 - 50
Survive delivers specialist services and trauma-specific interventions that help adult survivors of rape, sexual assault and child sexual abuse heal,
The client requests no contact from agencies or media sales.