Receptionist Jobs in Bradford, West Yorkshire
Also known as National Youth Jazz Orchestra, NYJO is a charity experiencing an exciting evolution with emerging professionals and young people at the core of their mission to ensure creative music making is accessible, fun, informative and a viable career choice.
NYJO celebrate all forms of jazz, past and present, and seek to do their part in nurturing the next generation of jazz artists. Alumni include some major names in jazz and music more widely, including Amy Winehouse, Mercury nominee Laura Jurd, Mark Nightingale and Guy Barker.
It’s a great time to join as they develop their community around a new location in South East London, embark on ambitious artistic collaborations within and beyond jazz, and work in partnership with music education organisations around the country to address structural inequalities in music education.
As Head of Development, you will be a key member of a small team. Reporting to the incoming Chief Executive, you will develop and implement the preexisting fundraising strategy and guide the organisation’s communications and PR strategy. You will inherit a strategically developed portfolio of relationships and income streams, with particular strengths in trusts and foundations, and a strong network of individual donors and scope to build corporates. There is also a small but growing legacy circle, created in response to a recent bequest of £1M+. You will line manage a small team of two: the Development & Communications Coordinator, and the Marketing & Communications Coordinator. With ambitions to expand upon NYJO’s existing work, your ability to set and achieve more ambitious targets will be essential.
Please note that this role will require occasional travel that will vary across the year, depending on the events calendar. Travel is likely to be required twice per month - please discuss with Joe Blythe at QuarterFive.
As Head of Development, you will:
- Develop and implement the existing fundraising strategy and develop marketing and communications efforts, ensuring cohesive and impactful messaging to effectively engage donors and stakeholders
- Deliver a high standard of supporter care and relationship management tailored to the level of giving, including nurturing their successful new Legacy Club
- Manage and attend an annual series of fundraising events, from relaxed open days to formal receptions
- Oversee NYJO marketing and communications
- Line manage the Development & Communications Coordinator and the Marketing & Communications Coordinator
Ideal skills and experience:
- Experience of securing 5- and 6-figure grants from a range of trust, statutory and/or individual sources
- Tailoring applications to appeal to a diverse range of funders/donors, which may include drawing together distinct areas of activity to create bespoke packages
- An outgoing, approachable, confident and professional manner in dealing with donors, prospects and other stakeholders
- Interest in UK Jazz and enthusiasm for working with young artists and musicians and broadening access to participatory arts for all young people
NYJO are keen to provide equality of opportunity to a wide range of prospective candidates as they expand the diversity of staff and musicians. Whilst they hope to attract candidates with the experience outlined in the person specification, they encourage applications from those who do not fulfil all stated criteria.
Benefits include:
- Flexible working – flexible working is a priority and the organisation supports employees to balance work with caring or other responsibilities, or those returning to work after a break
- 25 days annual leave, plus bank holidays, with office closure between Christmas and new year being the norm
- TOIL for out of hours work
- Attending gigs for free, including the annual two-night Ronnie Scott’s residency, and other cultural and sector events throughout the year
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To work as part of the busy Customer Service administrative team whose remit is to be the first point of contact for all enquiries and referrals received. To provide high quality administrative support to ensure that all services operate smoothly and efficiently. To ensure an excellent standard of customer service is achieved and customer contact is always maintained.
Opportunities to get involved in project administration and data processing /analysis across a range of areas covering helping people to be safer and warmer in their own homes and making their homes more energy efficient.
Job Type:
· Full-time or Part-time will be considered for the right candidate.
· Salary: FTE £23,088 (£12 per hour) pro rata.
· Expected hours: No less than 30 per week.
Benefits:
- Company contributes to pension.
- Monday to Friday
- Flexitime available
- Limited free on-site parking
- 25 days holiday rising to 27 after 2 years and 29 after 4 years
Main Duties and Responsibilities
- Work as part of the team responsible for receiving all incoming calls and face-to-face callers to the office, being part of the reception service on a rota basis, opening & locking up reception and always providing a professional and polite response.
- Deal with enquiries, providing advice and information, interrogating the CRM system as necessary, and directing calls to other colleagues where required.
- Accurately input referrals for services onto the CRM system, ensuring that all key information such as referral source is recorded. .
- Monitor the Case Worker referrals pot to ensure they are being picked up by Case Workers in a timely manner
- Allocate Home Plus client referrals to the partner organisations and other relevant organisations.
- Process and raise job sheets to send out to contractors, liaising with the referrer and contractors via telephone and email as necessary and keeping the client informed.
- Liaise with the Customer Service Manager on referrals not fitting within service criteria guidelines.
- Open all incoming mail and outgoing mail,
- Provide general administrative support , including filing, photocopying, scanning, and mailing out.
- Carry out telephone assessments to identify customers’ additional needs for services, and at times, carry out telephone surveys for completed services.
- Participate in all available training for CRM and telephone systems to ensure that best results are always achieved.
- Attend all meetings relevant to supporting the Home Plus (Leeds) Service, as well as staff meetings and departmental meetings.
- Support the new cross skilling programme by actively participating in skills development and specific training sessions designed to expand and improve each individuals’ knowledge and experience of other areas of the organisation
The client requests no contact from agencies or media sales.