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Closing in 4 days
Doctors of the World UK, London (On-site)
£27,550 pro-rated (FTE)
Posted 3 weeks ago Quick Apply
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MS Society UK, London (Hybrid)
£32,301* per annum plus excellent benefits
Posted 2 weeks ago
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Unfold, London (Hybrid)
£26,000 - £28,000 per year
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Closing tomorrow
Premier Christian Communications, London (Hybrid)
£30,000 - £40,000 per year
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Street Support Network, Remote
£50,000 - £55,000 per year
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Grief Encounter, London (Hybrid)
£33,000 - £35,000 per year
Posted 1 week ago
Closing in 4 days
Child Poverty Action Group, London (Hybrid)
£48,980 – £54,136
Posted 6 days ago
Page 14 of 16
London, Greater London (Hybrid)
£28,350 per year
Full-time
Temporary (1 year FTC )
Job description

The Customer Care Representative plays a vital role in furthering Toynbee Hall’s mission to eradicate poverty and improve financial well-being. By providing high quality customer service both in-person and through digital channels, this role serves as the crucial first point of contact for individuals seeking debt advice. The representative’s ability to conduct initial assessments, manage referrals, and handle client interactions with empathy and professionalism directly contributes to empowering clients to take steps towards long-term financial stability. This role is essential in ensuring an accessible, supportive service that aligns with Toynbee Hall’s commitment to building a fairer future and addressing inequality in our community
An understanding of safeguarding principles is beneficial, as the representative must ensure the safety and well-being of clients and demonstrate a willingness to further develop this understanding.

The team create a seamless experience for both clients and advisors. Their collaborative spirit and commitment to exceptional service make every day an opportunity to learn and grow. Plus, they know how to have fun while we work. Join them in making a real difference in the lives of those they assist, all while enjoying a supportive and dynamic work environment.

Scope of role

The Customer Care Representative is responsible for delivering exceptional face-to-face customer service to individuals seeking debt advice support.

Key Responsibilities

  • Client Service Excellence 
  • Initial Assessment Management 
  • Information Management 
  • Document Handling
  • Multi-Channel Communication
  • Referral Coordination
  • Complaint Resolution
  • Performance Targets 
  • Team Collaboration 

Please download the full Job Description for more details.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

  • Addressing poverty and injustice through advice and support and influencing systemic change.
  • Shifting power to people and communities affected by injustice and inequality.
  • Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

  • Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
  • Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
  • Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

How to apply

Please apply through our website. Please note: we will not accept CV’s only and applications with missing information will be automatically rejected.

Closing date for applications: Thursday 28th November 2024

Application resources
Posted by
Toynbee Hall View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 08 November 2024
Closing date: 28 November 2024 at 09:36
Tags: Social Care / Development,Social / Support Work

The client requests no contact from agencies or media sales.