Project Manager Jobs

Trusts and Fundraising Officer

We are looking for a tenacious, methodical, and organised person who can deliver sustainable income growth from trusts for the organisation. This role offers hybrid or remote working.

Position: Trusts and Fundraising Officer

Location: Hybrid (home and office in Amersham, Buckinghamshire) or Remote

Hours: Full-Time (9am-5pm, Monday-Friday)

Contract: Permanent

Salary: £27,000-£30,000

Closing date: Friday 15th November 2024

Interviews: Week commencing 26th November (First interviews will be conducted via Microsoft Teams)

About the Role

We want someone who shares the organisations core values of being child focussed, sparky, empowering, resourceful and kind and who can live by the ethos of who Roald Dahl was and what he is delivering through his legacy. We also need someone who is flexible and can react positively to a post- Coronavirus fundraising world.

The role’s main task is to maximise income from trusts by the creation of high-quality applications and

reports to funders, and by providing excellent account management and cross-team collaboration.

Supported by the Head of Development and the rest of the team, key responsibilities include:

· Trusts research - you will proactively identify trusts and research them for suitability.

· Trust applications – you will be able to gather project information, curate it, and write it up into informative, engaging, high quality applications, giving trusts the opportunity to fund the work.

· Trust relationships – you will communicate and will build relationships with funders through emails, letters, telephone calls, service visits and face to face engagements.

· Provide high quality account management - maximising income generation and relationship longevity.

· Reporting – you will gather the necessary information to compile reports that give funders real insight into what they have achieved.

· Support the rest of the team – to gain experience and maximise fundraising opportunities

· Building and maintaining team processes

About You

You will have experience working or volunteering for a charity and in writing successful bids and securing income, ideally from trusts.

You will have:

· The ability to take complex information and translate this into persuasive written communication which leads to action.

· Solid research skills, which can be applied to identification of suitable new prospects for a funding pipeline.

· Ability to operate in a highly cohesive, high performing team based on the principles of trust, mutual respect, and empowerment.

· Effective time management skills and the ability to prioritise conflicting workloads successfully.

· A high level of competence in using Microsoft Office software notably Excel, Word and generic databases.

About the Organisation

Roald Dahl's Marvellous Children's Charity provides specialist nurses and support for seriously ill children. Our vision is that every seriously ill child deserves a Roald Dahl Nurse and fundraising is core to achieving this. Our vision is that every seriously ill child has a Nurse to help them to lead a more marvellous life. Our mission is to provide specialist nurses and support for seriously ill children living with complex, lifelong conditions.

As a charity that works in partnership with the NHS, we find innovative ways to ensure that children and families have the care and support they need. We do this through improving the healthcare outcomes and resilience of children and families, and we focus on complex, lifelong conditions that are underfunded and under-resourced. The outcomes we are aiming to achieve are:

· Improved quality of care

· Improved experience of care

· Improved efficiency and cost-effectiveness of care

· Improved resilience of seriously ill children and their families

You may also have experience in areas such as Trust, Trust, Trust Fundraising, Trust Fundrasiser, Fundraising, Fundraiser, Trusts and Grants, Trusts Officer, Trusts Fundraising Officer, Legacy.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is Thursday 5th December 2024. Interviews will be held in Birmingham on Thursday 12th December 2024. 

Civitas Charity Recruitment are delighted to be working with a central London Diocese involved in a range of projects assisting the local communities from poverty alleviation and social welfare improvements. An opportunity exists for a Prospect Research Executive to join the fundraising team and work to help identify high value donors who could contribute to the charity through giving and donations. A great opportunity for the successful candidate to utilise their existing research skills and develop a career in the non-profit sector. Full time position however part time options maybe considered. Hybrid (3 days in the office) in central London.

Who we are looking for

Ideal candidates will possess excellent research skills with great attention to detail. You will be comfortable with desk-based research and using data for analysis purposes. Charity sector experience is not crucial however you must be analytical and passionate about working within the third sector and willing to learn. You will be personable and collegiate in your work style as well be comfortable working independently. There are opportunities for growth and development, and you will have the opportunity to network with donors if that is also of interest.

If the above role sounds of interest and you feel like you meet the criteria, please apply immediately or contact Syed at Civitas Recruitment for a full JD and an initial discussion. We encourage applicants to apply from all types of backgrounds and identities. Rolling applications.

Family Support Supervisor

Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Contract: Full Time, Permanent 
Salary: £31,900 per annum

This post is part funded with support from the National Lottery Community Fund.

About the role

As a Family Support Supervisor, you will play a key role in creating a space where people experiencing the trauma of someone going missing can be supported throughout their experience in a calm, insightful and consistent manner. You will proactively support family members during challenging experiences. You will provide high quality support to families; the approach to support will be based on an assessment of needs and the length of their missing incident / experience. The support is both practical and emotional in nature and can involve advice and advocacy so people can access the right service and support for them.

About you

You will need:

• experience of work on a helpline, crisis or advice service either as a volunteer or a paid worker and/or advice or support work with children, vulnerable adults and/or families;

• experience of casework, managing an active caseload with varying needs regarding frequency and level of support

• excellent communication skills;

• the ability to maintain a calm and considered approach, to evaluate situations objectively, consult effectively and give appropriate advice and guidance;

• strong IT skills including databases and data entry and the ability to learn new systems quickly including learning to operate a digital 1-2-1 chat platform.

What you will get in return

This position works alongside an award-winning helpline team providing quality support, guidance and safeguarding to missing children, vulnerable adults – those who have run away or left home – and the families of missing people. The service also works therapeutically alongside the counselling service. In this role you will be supported by volunteers, digital support structures, and peer support.

You will find plenty of scope for further personal development including: getting involved in volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners. Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here.

About Missing People

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change.

Missing People is a friendly and supportive place to work – it’s a welcoming, caring organisation which really makes a difference to vulnerable people throughout the UK. We offer a range of enhanced family friendly benefits and are happy to talk about flexible working in many roles.

Ready to apply?

Please find attached a detailed job description and person specification, a letter to applicants from the line manager and a summary of Missing People's Achievements 2023.

To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role. We look forward to receiving your application.

Closing date: 23:59 on 17 November 2024. We reserve the right to close the advert early if we have sufficient interest - so APPLY NOW!

Interviews: 22 or 25 November 2024

Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Contract Type: Permanent
Shift Pattern: Full time, 35 hours per week. Shift pattern: 12:30pm to 8:30pm, Monday to Friday
Salary: £31,900 per annum
Benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service*, Company pension contribution, Life insurance (3 x salary)*,  Employee Assistance Programme (EAP) including 24/7 support helpline,  Interest-free Season Ticket Loans*,  Additional maternity pay and leave*, Additional paternity pay* , Additional sick pay* *available after probation period passed

This post is part funded with support from the National Lottery Community Fund.

You may also have experience in the following: Senior Family Support Coordinator could be alternatively titled as Family Services Manager, Lead Family Support Specialist, Senior Care and Support Coordinator, Family Advocacy Coordinator, Family Resource Coordinator, Senior Family Outreach Specialist, Family Assistance Supervisor, Community Family Support Leader, Senior Families Project Supervisor

REF- 217 817

Global Canopy is a data-driven not for profit delivering real transparency and accountability for market impacts on nature and people. Our special focus is on ending deforestation – an essential step in achieving urgent global goals on climate, nature and human rights.

Nature-related Finance: Nature loss poses material risks to financial institutions, but a lack of high-quality nature-related data has been one of the biggest obstacles holding financial institutions back from addressing nature-related risks. Global Canopy tackles this problem head on, increasing the scope, quality and accessibility of freely available data. We work to enable investors, lenders, insurers, financial regulators and others in the sector to identify and mitigate their impacts and dependencies on nature – and to seize the opportunity of investing in nature-positive solutions. Our work on nature-related finance centres on three collaborative flagship projects, the Taskforce on Nature-related Financial Disclosures (TNFD), ENCORE and our Little Book series of concise guides exploring key topics in climate and nature finance.

About the role: An exciting role for a data researcher with strong technical skills to help increase Global Canopy's impact by delivering world-leading environmental and financial data to our key audiences in government, civil society, finance and business. 

The role combines a deep understanding of economic and environmental data with strong technical capabilities in data engineering, analysis and presentation. This role bridges the gap between complex environmental, supply chain and economic datasets and delivering actionable insights through modern data techniques.

The role will initially make use of the ENCORE knowledge base which helps governments, central banks, financial institutions and businesses assess their nature-related risks and impacts around the world.

Requirements

To be successful in this role, these are the things that will matter the most: 

• You are motivated by bringing up-to-date, high quality data to diverse audiences, including the private sector, governments and civil society
• You have a deep interest in sustainability, particularly in the agricultural, land-use or forestry sectors
• You are rigorous in your approach with a strong attention to detail but also pragmatic and flexible
• You know how to develop innovative solutions to complex data challenges, taking concepts from ideation to fully working prototypes
• You are able to produce high-quality analysis and visualisations and are confident to present prototypes to potential users, take feedback and improve
• You enjoy working both independently and as part of a team in a highly flexible and dynamic organisation
• You recognise the importance of good housekeeping: quality, process, documentation and maintenance

Likely background and experience:

• 3+ years experience working with economic and environmental data in a government, academic, commercial or NGO context
• Background in statistics, economics or related quantitative field
• Track record of building data tools and dashboards that deliver consumable insight from complex data
• Hands-on experience in developing proof-of-concept solutions and testing them
• Experience working with government agencies or research institutions
• Exposure to organisations engaged in delivering open data solutions to high calibre, demanding users

At Global Canopy, we value diversity and inclusion. You can read our diversity statement on our website. We encourage applications from all backgrounds and are committed to having a team with a diverse set of skills, experiences and abilities. We are committed to reducing systemic barriers in our recruitment processes. 

Global Canopy works on issues of tropical deforestation. We are particularly interested in strengthening our team to include those with a background from forest regions such as Latin America and South East Asia. We welcome applications from people from these regions.

Global Canopy is an inclusive employer and accommodations will be made to allow anyone who requires additional support to apply for this role. Please get in touch with us if you require any additional support.

To find out more, visit our website: Data Researcher - Global Canopy

We aim to maintain an anonymous shortlisting process, please do NOT include your name in the cover letter you submit with your application.

We are now recruiting for a Helpdesk Support Engineer based at our offices in London. 

You will be working in a fast paced and busy environment providing a wide range of IT support ensuring the high-availability and continued advancement of systems for Stewardship customers and employees.

This is an ideal opportunity for a someone wishing to work in a small, friendly team, gaining experience and exposure to a variety of systems and play a significant part in driving forward our mission.

This role would suit either an individual at the start of their IT career looking to develop their technical skills as well as someone with more experience to bring to the team, this is reflected in the broad salary range. Please do talk to us to see how this role might fit your circumstances and ambitions.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Join The Foxton Centre as our new CEO and make a difference to the lives of our local community!

Applications close at 9 a.m. Monday 18th November.

Who we are.

The Foxton Centre is committed to supporting whoever walks in the door with whatever they bring….

Since our inception, we have undergone significant changes, transitioning from a single centre with a small team to a more complex operation offering various services, including a 14-bed emergency accommodation facility and a women’s centre. Recent projects, such as refurbishing the day centre and plans for a new youth and community centre, reflect our commitment to growth and adaptation as we continue to serve our Preston community.

About the role.

We now seek a values-led CEO to play a pivotal role in steering The Foxton Centre through the next phase of its development.

As CEO, you will work with our committed board and dedicated staff team to continue reaching many people on the margins of city life from our local community bases.

Our new CEO should be ambitious and want to help develop our strategic approach to support. With strong operational experience from the third sector, we seek a leader with a proven track record of partnerships, change management and, most of all, a personal commitment to the mission of The Foxton Centre.

You will work with the Board of Trustees to develop and implement the organisation’s business plan and strategy, ensuring sustainability, growth, and success and providing dynamic leadership particularly with regards future development opportunities in the area of homeless and housing. Additionally our Youth and Women’s services remain a priority.

People are at the heart of our organisation. As a collaborative leader, you will be skilled in working effectively and confidently across a broad range of stakeholders, creating new partnerships and seeking opportunities to ensure The Foxton Centre has a positive and inclusive culture where everyone feels valued and respected.

Who we are looking for.

We are looking for an exceptional and inspirational people leader to empower and motivate our skilled and high-performing staff, foster positive working cultures, and galvanise the wider team.

We seek an inclusive and enabling leader, someone entrepreneurial and purpose-driven, to lead the charity through this next phase while engaging with and inspiring our various stakeholders. As an ambassador for the charity, you will advocate for our service users and engage with stakeholders and funders.

We seek a leader with a proven track record of success within the non-profit or social impact sector. With a connection and an understanding of the complexities and challenges facing our service users. A future area of focus means it would be advantageous if you have experience with supported housing and homeless services. Above all, you will have a passionate dedication to improving outcomes for those at risk.

With a demonstrable senior leadership track record in an organisation of similar scale and complexity, you will be highly attuned to sector pressures and opportunities and lead with empathy. You will be experienced in leading and coaching multidisciplinary, high-performing, well-established teams.

You will have the confidence, credibility, and experience that demonstrate your ability to identify, secure, and implement new opportunities, constantly horizon-scan, and respond to the needs of our communities.

You will have strong commercial acumen and proven experience in growing and developing opportunities, diversifying income and fundraising and developing strategic partnerships.  You will be ambitious and keen to develop The Foxton Centre while remaining committed to the vulnerable people we support.  Your strategic vision will allow the ability to translate passion into measurable impact and ultimately increase our reach.

We want an empathetic leader who, has a vision aligned with our direction of travel, and who wants to work to build on all that we’ve achieved so far.

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Applications for this role close at 9 a.m. Monday 18th November.

HEAD OF OPERATIONS – Learning Disabilities Sector 

Hybrid and Home working.

Must live within a reasonable commutable distance to our Head Office in Shrewsbury 

Full-time post 

Salary circa £55,000, plus pension and generous annual leave benefit 

Bethphage is a charitable business, operating across the West Midlands providing support to people with disabilities and those who experience mental health problems 

Bethphage has recently celebrated its thirtieth Birthday. Since establishment in 1994, Bethphage has grown from strength to strength, diversified and continues to grow. We operate as a commercial business, we are driven by our mission and live by our values, with the people we support at the heart of what we do. We have held the Investors in People Gold for twelve years. 

Our person-centred approach also enables us to work strategically with commissioners to develop bespoke provision which achieves the desired outcome for people. 

As a not-for-profit business, we reinvest our surpluses wisely and in addition to purchasing several homes for the people we support, our office, we have recently purchased a farm with twelve acres in South Shropshire to develop our farm-based day opportunities, whilst providing longer term development opportunities over the next five to ten years. 

The current incumbent has recently been appointed to CEO, so we are seeking a replacement to join our executive management team. 

The successful candidate will lead on operations and be accountable for day-to-day support services across Bethphage, ensuring that people who use our services are at the centre of every aspect of the service they receive, whilst ensuring that organisational, statutory and legislative requirements are met. 

The key purpose of the role is to provide professional leadership to Bethphage's operational agenda, ensuring their efficacy and fit with the organisation's values, ethos, culture and strategy. With strategic responsibility for operations you will ensure that the organisation has highly effective well-implemented operational strategies, which align to Bethphage's core business, and deliver positive outcomes. 

A full job description and recruitment brochure will be emailed to all interested candidates

• Demonstrate and provide decisive and clear leadership to direct reports and the wider organisation 
• Ensure contractual requirements are adhered to and monitor compliance 
• Support organisational growth and development 
• Monitor the external landscape for emerging themes and changes in government policies. 
• Ensure budgets are, monitored and adhered to 
• Ensure policies and procedures are implemented across Bethphage 
• Ensure compliance with Safeguarding policies 
• Ensure compliance with contractual, statutory and legislative
• Produce reports which evaluate accidents, incidents and near misses reported into our Care Management System (CMS), identifying trends and themes and positive action to improve future outcomes.
• To contribute, as a member of the Executive Team, to the planning and strategic development of the organisation. 
• Prepare quarterly reports and attend Board meetings to advise trustees on operational matters and provide assurance 

Essential requirements 

• Minimum of a level five in Health and Social care and, or management qualification. 
• Minimum of ten years’ experience working in the care sector working with people with disabilities 
• Experience of working with people with one or more of the following conditions: Autism, Mental Health, Dementia, Acquired brain injury and people with complex needs 
• Demonstrable experience working at a senior level 
• Experience of leading and delivering projects 
• A track record of working with local authorities, commissioners and families. 
• Effective budget and resource management
• Driver with own vehicle (You must have or be willing to get business class insurance) 

Interested parties must complete an application form and the deadline for submissions is the close of business on 15th November

A full job description and recruitment brochure will be emailed to all interested candidates

“To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.”

Norfolk Wildlife Trust are seeking an outstanding, innovative and dynamic Director of Nature Recovery.

Director Of Nature Recovery
Contract: Permanent
Hours: Full Time
Salary: £65,000 per annum
Location: Norwich, NR1 1RY

Role purpose

The purpose of this role is to create and lead a multi-disciplinary team to accelerate nature’s recovery across Norfolk and set the Trust on course to achieve our strategy. You will act as a strategic leader to deliver direct impact and influence the environmental, economic and social systems in Norfolk to prioritise nature’s recovery.

Main duties

Organisational and strategic leadership

•  Provide clear, values-based strategic organisational leadership as a key member of the Strategic Leadership Team and a trusted advisor to the CEO
•  Model our leadership values and behaviours at all times
•  Ensure that an environment is created for all teams that enables people to bring their best to the Trust
•  Provide strategic leadership for the directorate and across the Trust, taking responsibility for collective decision making, creating opportunities and managing risk
•  Achieve clear delivery targets for directorate and for shared targets across directorates
•  Manage and develop a growing team to support strategy implementation, including overseeing work plans, budgets, and performance management

Partnership and collaborative working

Influence the strategic direction of Norfolk’s Local Nature Recovery Strategy;

•Lead and model collaboration across and outside the organisation, including (but not limited to):
•  Working closely with the Director of Nature Conservation to ensure that there is a consistency of strategic approach to conservation work and partnerships from the Trust
•  Working with the fundraising team and projects team to lead the development of, and fundraising strategies for, new multi-stakeholder landscape-scale initiatives for nature’s recovery
•  Working with other Directors to build effective strategic partnerships for nature’s recovery with local authorities, businesses, universities and other key charities operating in Norfolk
•  Keep abreast of local, regional, national and international issues affecting wildlife in Norfolk, maintaining liaison with The Wildlife Trusts and our national developments, policies and initiatives

Research and evidence

•  Bring together the data, monitoring and evidence held by Norfolk Wildlife Trust or other bodies to inform our countywide strategy to restore nature at scale
•  Co-ordinate with others to ensure that our work across the Trust, including our positions and polices, is evidence-led and credible

Person specification

Essential:

•Proven experience and ability in organisational leadership and team management
•  A demonstrable ability and attitude to work corporately and cooperatively as a member of the Strategic Leadership Team
•  An effective leader of change, improving the effectiveness of teams and individuals, building skills, capability and capacity
•  Sound understanding and technical knowledge of ecology and wildlife conservation issues and methods as they apply to Norfolk’s wildlife habitats
•  Excellent, proven relationship building skills at a senior level
•  Excellent interpersonal skills
•  A commercial, entrepreneurial and innovative mindset to deliver projects using new funding mechanisms
•  A strong commitment to nature conservation and the work of Norfolk Wildlife Trust
•  A high degree of competence in the use of IT systems and information management
•  Good numeracy and experience in the compilation and coordination of complex budgets
•  Good written and oral presentation skills and experience, including the ability and confidence to engage a variety of audiences, press and media
•  Strong organisational and administrative skills
•  Preparedness to work unsociable hours including occasional evening and weekend work attending meetings and achieving deadlines
•  Current driving licence

Desirable:

•  Knowledge of green finance solutions and natural capital markets

The closing date for receipt of applications is 10am on 25th November.

Interviews are likely to take place at Bewick House, but online interviews will be considered.

We regret that we are unable to provide feedback from the application stage and if you have not heard from us by the end of December you should assume your application has not been successful on this occasion.

Thank you for your interest in working with us, good luck with your application.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

The Customer Care Representative plays a vital role in furthering Toynbee Hall’s mission to eradicate poverty and improve financial well-being. By providing high quality customer service both in-person and through digital channels, this role serves as the crucial first point of contact for individuals seeking debt advice. The representative’s ability to conduct initial assessments, manage referrals, and handle client interactions with empathy and professionalism directly contributes to empowering clients to take steps towards long-term financial stability. This role is essential in ensuring an accessible, supportive service that aligns with Toynbee Hall’s commitment to building a fairer future and addressing inequality in our community
An understanding of safeguarding principles is beneficial, as the representative must ensure the safety and well-being of clients and demonstrate a willingness to further develop this understanding.

The team create a seamless experience for both clients and advisors. Their collaborative spirit and commitment to exceptional service make every day an opportunity to learn and grow. Plus, they know how to have fun while we work. Join them in making a real difference in the lives of those they assist, all while enjoying a supportive and dynamic work environment.

Scope of role

The Customer Care Representative is responsible for delivering exceptional face-to-face customer service to individuals seeking debt advice support.

Key Responsibilities

• Client Service Excellence 
• Initial Assessment Management 
• Information Management 
• Document Handling
• Multi-Channel Communication
• Referral Coordination
• Complaint Resolution
• Performance Targets 
• Team Collaboration 

Please download the full Job Description for more details.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

How to apply

Please apply through our website. Please note: we will not accept CV’s only and applications with missing information will be automatically rejected.

Closing date for applications: Thursday 28th November 2024

Approach Social Work (formerly known as the Frontline programme)

Designed and delivered by social work charity Frontline, we teach social work differently. By blending learning and practice, what you discover in theory is eased into real-life settings, supervised by a social worker. Gaining your postgraduate diploma within 12 months, will be the first step in your life-changing career.

You’ll learn how to connect with children, young people, parents and carers. How to gain all important trust, so a family opens their door to you again. You’ll gain the technical knowledge and build on your relational skills. We’ll give you the time and support to develop your approach, with confidence. 

You earn while you learn, and once you gain your qualification you’ll step right into a job. And through our Frontline Fellowship, you’ll join a network of peers intent on transforming social work practice in England.

Be part of something bigger. Join the next generation of social workers.

What’s in it for you?

• Earn as you learn with a salary of up to £34,000 from year two.  
• Qualify as a social worker and complete a fully funded master's degree. 
• Get high-quality training and supervision from experienced social workers, academics and coaches in a rich, supportive environment. 
• Become part of the Frontline Fellowship and receive ongoing support and training throughout your career.

What to expect as a trainee social worker

Year 1:

• Start with five weeks of intense online study, including five in-person sessions, led by experts in social work theory.
• Begin your 12-month placement in a local council social work team, where you'll work closely with fellow trainees and an experienced social worker. You'll gradually take on more responsibility in supporting children and families.
• Qualify as a social worker by the end of your first year.

Year 2:

• Manage your own caseload, building on your skills and confidence.
• Engage in ongoing study to further develop your professional abilities.
• Receive continued support from Frontline tutors, your employer and fellow trainees.

Year 3:

• Conduct a research project and complete the academic credits needed for your fully-funded social work master's degree.
• Receive leadership coaching to enhance your professional capabilities.

Who we’re looking for 

We are looking for your potential to become an outstanding children’s social worker and leader, empowering families to achieve positive change. No specific experience is required to apply. We value diverse perspectives and experiences and a commitment to advocating for the communities’ social workers serve. We're dedicated to fostering diversity in our programme and supporting applicants from underrepresented backgrounds.

You will also meet the following criteria: 

• Have at least a 2.2 (predicted or obtained) in an undergraduate honours degree (or international equivalent) 
• Have obtained GCSE English Language at Grade C/4 or above (or approved equivalent qualification) 
• Possess the right to work and study in the UK (including access to public funds) for the duration of the programme (until September 2028) 
• Be resident in England by the time the programme commences 
• Not be a qualified social worker

Be part of something bigger. Join the next generation of social workers.

Approach Social Work (formerly known as the Frontline programme)

Designed and delivered by social work charity Frontline, we teach social work differently. By blending learning and practice, what you discover in theory is eased into real-life settings, supervised by a social worker. Gaining your postgraduate diploma within 12 months, will be the first step in your life-changing career.

You’ll learn how to connect with children, young people, parents and carers. How to gain all important trust, so a family opens their door to you again. You’ll gain the technical knowledge and build on your relational skills. We’ll give you the time and support to develop your approach, with confidence. 

You earn while you learn, and once you gain your qualification you’ll step right into a job. And through our Frontline Fellowship, you’ll join a network of peers intent on transforming social work practice in England.

Be part of something bigger. Join the next generation of social workers.

What’s in it for you?

• Earn as you learn with a salary of up to £34,000 from year two.  
• Qualify as a social worker and complete a fully funded master's degree. 
• Get high-quality training and supervision from experienced social workers, academics and coaches in a rich, supportive environment. 
• Become part of the Frontline Fellowship and receive ongoing support and training throughout your career.

What to expect as a trainee social worker

Year 1:

• Start with five weeks of intense online study, including five in-person sessions, led by experts in social work theory.
• Begin your 12-month placement in a local council social work team, where you'll work closely with fellow trainees and an experienced social worker. You'll gradually take on more responsibility in supporting children and families.
• Qualify as a social worker by the end of your first year.

Year 2:

• Manage your own caseload, building on your skills and confidence.
• Engage in ongoing study to further develop your professional abilities.
• Receive continued support from Frontline tutors, your employer and fellow trainees.

Year 3:

• Conduct a research project and complete the academic credits needed for your fully-funded social work master's degree.
• Receive leadership coaching to enhance your professional capabilities.

Who we’re looking for 

We are looking for your potential to become an outstanding children’s social worker and leader, empowering families to achieve positive change. No specific experience is required to apply. We value diverse perspectives and experiences and a commitment to advocating for the communities’ social workers serve. We're dedicated to fostering diversity in our programme and supporting applicants from underrepresented backgrounds.

You will also meet the following criteria: 

• Have at least a 2.2 (predicted or obtained) in an undergraduate honours degree (or international equivalent) 
• Have obtained GCSE English Language at Grade C/4 or above (or approved equivalent qualification) 
• Possess the right to work and study in the UK (including access to public funds) for the duration of the programme (until September 2028) 
• Be resident in England by the time the programme commences 
• Not be a qualified social worker

Be part of something bigger. Join the next generation of social workers.

Salary: £19,245.60 for 3 days per week, (Based on a full time equivalent of £32,076), permanent role

Hours: 21

Location: Coventry or Warwickshire, to be agreed with the successful applicant.

BHA for Equality is a leading health and social care charity that works to challenge health inequalities and delivers a range of services to support individuals, families & communities to improve their health & well-being.Our new Coventry and Warwickshire Sexual Health programme targets communities through the region that are disproportionately affected by poor sexual health, HIV/BBVs and other STIs. This new service will work across the region, based in one of the clinics set up by our partners HCRG. This could be in Coventry or Warwickshire and will be decided in conjunction with the successful applicant.

The Community Engagement Worker will be responsible for overseeing the project. This will include

• Undertaking Community Engagement work across the region
• Completing all monitoring and evaluation
• Working alongside our partners at LGBT Foundation and HCRG

You will need: 

• Experience in working with marginalised communities, and an understanding of inequalities facing Black, Asian, and Minority Ethnic communities is essential.
• Strong interpersonal skills are essential for the delivery of our work.
• Full, clean driving licence and vehicle access are mandatory for this role.

Benefits of working with BHA: 

• 25 days annual leave plus bank holidays pro rata
• Employee Assistant programme (includes income protection)
• Enhanced maternity and paternity pay
• Cycle to work scheme
• Enhanced occupational sick pay
• Flexible working

We welcome applications from all suitably qualified persons. We particularly encourage applications from men from Black, Asian, and Minority Ethnic communities, and trans and non-binary people, as these groups are currently underrepresented in our team.  

For more information, please review the Job Description and Person Specification.

You can apply by completing the Application Form available from our website and sending it to recruitmen inbox.   

Your application must detail how you meet the points asked for in the person specification.Due to the nature of this post, an enhanced Disclosure & Barring Service search will be conducted on the successful applicant.

The ideal candidate will have a passion for supporter care and ideally have prior experience in a donor support role or experience in customer service, administration as well as data entry. You will be looking for 37.5 hours a week and have the ability to work flexibly including some evenings and weekends to support at our charity or donor events. 

Main duties of the job

This is an integral role which aspires to give our supporters the best possible experience on their fundraising journey with the aim of building long term relationships. The role will take a lead on Supporter Care with all donors for the charity team, acting as a helpful and knowledgeable “front-line face” for patients, families, staff and volunteers.

Key duties: 

- Manage the start and end of the stewardship journey for all donors and fundraisers by dealing with all enquiries through email, post or phone or face to face at the office ensuring that we meet the best standards of donor care 

 - Manage post and charity office filing system and the banking and thanking process 

- Maintain relationships through regular contact with donors throughout their fundraising journey offering any support or guidance needed to maximise their giving

- Act as a dynamic presence, leading and recruiting volunteers, community groups and small companies to organise fundraisers for our charity

- Build fantastic connections with patients, NHS staff, volunteers and our wider community to recruit new donors, fundraisers, volunteers and charity champions

- Support in growing the number of supporters playing the hospital lottery and those giving through our hospital ‘giving plaques

- Support all fundraising activity and represent the charity at events

- Manage and maintain the CRM system (donorfy) which includes entering all donor data including financial transactions and communications 

- Send updates to supporters to retain and increase life-time value and reactivate lapsed donors

- Send donation reports to the charity team

- Make suggestions on how to improve supporter care and implement these ideas

- To recruit and manage office based volunteers

About the organisation 

We currently raise between £1-2m a year for East and North Hertfordshire NHS Trust which has four sites local to Hertfordshire, including the Lister Hospital (Stevenage) and Mount Vernon Cancer Centre (North London). We are proud to raise funds to enhance the care provided by our wonderful clinical colleagues and to contribute to a positive patient experience. We also support a number of wellbeing initiatives to support our staff. Working for the NHS offers a fantastic benefits package, including a generous pension, agenda for change pay progression, 27 days leave plus bank holidays and flexible working.

Our Commitment to Diversity & Inclusion

We help patients, families and staff from every background and are committed to building a diverse and inclusive workforce that represents the hospital community that we support. If you share our passion for our cause and are motivated by our aims to bring in funds to make a difference across our hospitals, we’d love to hear from you.

Please note- if the candidates we are looking for apply we may bring our scheduled interviews early and close any further applications so don't leave sending in your application too late if you are interested in the post.