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Greenpeace UK, Islington (Hybrid)
£39,012 - £44,592 per annum
Posted 4 days ago
Closing today at 23:30
Prospectus, Greater London (On-site)
£25.09 per year
Posted 1 week ago
Closing in 7 days
North Yorkshire Hospice Care, Harrogate (Hybrid)
£22,509.7 - £28,137.1 per year
Posted 1 week ago Quick Apply
Bristol Animal Rescue Centre, BS2, Bristol (Hybrid)
£27,000 – £30,000 depending on experience (FTE, pro-rata for part-time hours)
Posted 2 weeks ago
Closing in 6 days
St Giles Trust, Multiple Locations (On-site)
£23,000 - £26,000 pa (the successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience)
Posted 4 days ago
Closing in 4 days
Victim Support, Luton (Hybrid)
Up to £31110.00 per annum
Posted 2 weeks ago
Closing in 4 days
Sightsavers, Multiple Locations (On-site)
Local terms and conditions apply
Posted 2 weeks ago
Closing in 4 days
hireful, Barnstaple, Devon (Hybrid)
£29,137 up to £34,271 per annum
Posted 5 days ago
Sustrans, Cardiff, Cardiff (Hybrid)
£28,831 per year
Posted 3 days ago
Sheffield Museums Trust, Sheffield (On-site)
£10,556 per year (FTE £26,038)
Posted 4 days ago
Page 62 of 70
Islington, Greater London (Hybrid)
£39,012 - £44,592 per annum
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

A fantastic opportunity to join us as Support Care Officer and combine your experience in providing great customer service, your excellent people skills, as well as your natural resilience and ability to answer large volumes of interactions about a range of topics.

Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.

You’ll ensure an inspiring, engaging and personalised service for supporters and members of the public who contact our Supporter Care team by email, social media, telephone and post. Your role will be to answer questions and respond to comments about a wide range of topics, from our campaigns and general environmental concerns to routine administrative and donation enquiries.

A key responsibility will be to ensure the resolution of complaints regarding a variety of issues, including our campaigns, fundraising and allyship work – smoothly handling potentially challenging conversations about emotive subjects and putting forward Greenpeace’s point of view while remaining respectful and professional at all times.

Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.

What we're looking for:

  • High levels of resilience, with the ability to maintain a positive attitude and communication style when dealing with negativity and difficult/emotive interactions.
  • Experience in a customer or supporter service environment, with the ability to answer large volumes of public enquiries across all communication channels.
  • Experience of effectively dealing with complaints or disagreements, resolving conflict and projecting a positive and helpful attitude by phone and in writing.
  • Experience in a busy, dynamic team with changing priorities, working cooperatively with colleagues and managers.
  • Excellent organisational skills and the ability to prioritise your own work, follow agreed work-plans and meet deadlines.
  • Excellent written and verbal communication skills, with the ability to write engaging responses to enquiries and to judge the appropriate tone and content.
  • A genuine interest in and enthusiasm for environmental issues and the work of Greenpeace – and a passion for sharing this with our supporters.

We give you: 
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.

To Apply

Click the apply button to apply now.

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.

CLOSING DATE: 9.00 am 13 August 
INTERVIEWS: 3/4 September

Posted on: 25 July 2024
Closing date: 13 August 2024 at 23:30
Tags: Administration,Advice / Information,Communications,Fundraising,Customer Service,Climate Change,Customer support,Database Management,Environment / Animal,Helpline,Public Relations