The Communications and Information Officer is responsible for our external communications, our social media channels, and maintaining and managing our website. Working mainly with colleagues from the Sector Support and Grants team initially, to raise awareness about the impact of our work as well as the work of the legal advice charities we support. The role will also support Events and Fundraising team to achieve greater participation in our fundraising events, and better engagement with supporters across the legal sector. The role holder will help to create and implement a sustainable communications plan and social media strategy, generating innovative content to grow our online presence and increase engagement.
We are looking for someone who is passionate about access to justice and enthusiasm for our work and commitment to social justice and equal opportunities for all. You will bring excellent digital skills; experience in a communications and marketing, public relations and/or digital role; and a proven ability to effectively write and edit copy for different audiences.
Main duties and responsibilities
- Creating contents and planning communications
- Website management
- Social media management
- Events and fundraising
- Contact management system management
- Public relations
- Data protection
Person specification, essential criteria
- Enthusiasm for the cause and our work; commitment to social justice and equal opportunities for all
- Excellent digital skills, including experience of content management systems such as WordPress
- Experience in a communications and marketing, public relations and/or digital role and understanding of organisational branding
- Proven ability to effectively write and edit copy for different audiences
- Confidence with IT including Microsoft Office suite
- Excellent proofreading, copywriting and editing skills
- Proven ability to communicate with a wide range of people and to liaise effectively with other organisations
- Excellent attention to detail
- Good eye for design and some experience with design software such as Canva or InDesign
- Ability to work well under pressure; strong organisational skills to work in a busy environment with competing demands
- Highly motivated, with ability to work on own initiative as part of a small team
- Flexibility and willingness to learn new skills; professional, reliable and responsible
- Ability to occasionally work outside office hours as required (with time off in lieu), particularly in the build-up to events, on the days of events and in other busy periods
- A positive attitude to problem-solving and finding new solutions
Benefits
- 25 days of annual leave, increasing to a maximum of 31 days with the numbers of years in the organisation (pro-rata for part time) plus bank holidays (pro-rata for part time)
- Hybrid working
- Flexible working options
- Employee Assistance Programme
- Contribution to pension scheme (5% employer, minimum 3% employee)
- Continuing personal development opportunities
- Enhanced maternity/adoption and paternity leave pay
Please see attached Recruitment Pack for more details and specifications about the role.
Registered Charity 
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The client requests no contact from agencies or media sales.
Thank you!
North Somerset Wellbeing College Tutors
Location: 4 Boulevard, Weston- Super-Mare (with travel to other locations across North Somerset)
- Opportunity 1
Hours: 25 hours
Contract: Permanent
- Opportunity 2
Hours: 25 hours
Contract: 1 Year Fixed Term
- Opportunity 3
Hours: 18.5 hours
Contract: Permanent
Please indicate in your personal statement, which of the roles you are interested in.
Second Step is a leading mental health charity in the South West offering housing, support and hope to people with mental health and other support needs. Our vision is that we believe in a world where everyone affected by their mental health can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures.
About the Service
North Somerset Wellbeing provides free psychoeducational workshops, courses and group activities which are available to adults living in North Somerset. These are run online and at community venues across the county. The sessions are designed to explore, improve and maintain mental health and wellbeing. In addition, brief 1:1 support can be offered to those requiring signposting to other appropriate services.
About the Role
- Are you caring, compassionate and non-judgemental?
- Do you want to help people to learn skills to support their wellbeing and recovery?
- Do you have experience delivering wellbeing groups, workshops and courses?
We have 3 exciting opportunities to join our small, friendly team. As a Wellbeing Tutor, you will work in a psychologically and trauma informed way, be values led and looking to grow both personally and professionally.
Full details of this exciting opportunity can be found in the role profile.
About You
- You’ll need to be a good communicator, who is creative and able to make learning accessible for all service users.
- As well as planning and delivering a range of wellbeing activities, workshops and psychoeducational courses, we are looking for someone who embraces service user involvement and coproduction work to ensure that the service provision remains meaningful and relevant to those using it.
- The successful candidate will work collaboratively with clients / carers, the team and other agencies to manage risk where needed, including making safeguarding referrals if required.
- In addition, you will assist with the recruitment and supervision of a small team of volunteers who support the service.
- You will have good organisational skills, be IT proficient and have clear record-keeping skills.
We welcome applications from Experts by Experience as well as underrepresented groups.
Second Step offers an excellent annual leave package, support from our Employee Assistance Programme if you need it, and a comprehensive induction programme with on-going training opportunities.
Closing date: Friday 6th December 2024
Interview date: TBC
Thank you!
The Vacancy
Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. In the UK, IRW has a partner whose main role is to raise funds, raise awareness, carry out advocacy and support domestic programmes: this partner is called Islamic Relief UK (IRUK).
Islamic Relief UK (IRUK) is currently recruiting for the position of ‘Supporter Relations Income Officer' to join its dynamic Supporter Care Team. The purpose of the role is to oversee the day-to-day supporter relations Income operations, contributing towards developing and managing related processes for staff, supporters and the public in order to ensure all fundraising administration opportunities and supporter contribution to IR are maximised.
The post holder will be responsible for ensuring income is processed accurately, ensuring that supporters receive the highest standards of customer service. The post holder will also ensure that information held on supporters is accurate, appropriate and up to date to support IR objectives.
The successful candidate must have or be:
- Excellent written and verbal communication.
- Excellent working knowledge and experience of The Raiser’s Edge database.
- Demonstrable experience of performing data extractions, reporting and data analysis
- A good level of competence in MS Excel, with specific reference to data manipulation.
- Analytical and pro-active with strong problem-solving skills.
- Ability to work in a methodical manner with constant attention to detail
- Working understanding of the gift aid scheme
- Experience of working in customer service environment
- Excellent time management skills
- Willingness to work longer hours including weekends during peak campaigns
- Excellent ability to work collaboratively in a team
If you are talented, reliable, service minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit our website.
PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We therefore may close the advert sooner than the advertised date.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- criminal records check
- receipt of satisfactory references
Please note, for UK based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
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About Care4Calais and the Legal Access Department
Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.
In northern France we operate year-round from Calais, working alongside communities in Calais and Dunkirk to provide warm clothing, bedding and service provision to displaced people who live in appalling and dangerous conditions.
Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as providing social support and interaction, including language lessons, sport and music workshops. We also help with vital access to medical and educational services.
Our Legal Access Department is an access to justice project that exists to support people seeking asylum in the UK by facilitating access to legal representation and offering holistic support to people throughout the asylum process. The department, made up mostly of specially trained volunteers, works tirelessly to ensure that people feel informed, empowered, and far less isolated and alone. We conduct one-to-one, complex casework for people seeking asylum for a variety of matters, over the years we have supported thousands of people to secure legal representation. Our current casework channels include securing legal representation and support for people’s asylum claims, challenges to unsuitable accommodation and potential removal from the UK (for example under the previous Rwanda policy), and support of young people in their age dispute matters. Our teams work remotely across the UK. The Department seeks to adapt and amend our services based on the needs of the communities that we work with.
About the role
The aim of the role is to support and inspire volunteer casework teams to undertake the individual one-to-one casework and support that lies at the heart of what the Legal Access Department does, furthering access to justice for people seeking asylum and refugees. The successful candidate will lead our Asylum Team of volunteer caseworkers to support individuals in their asylum claim, assisting with legal referrals and onward signposting where appropriate. They will work collaboratively with other Volunteer Team Leads and the Head of Department to respond with agility to a fast-moving policy environment.
Responsibilities
Volunteer Team Lead / Coordinator
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Lead existing team(s) of volunteers to undertake their specified casework roles as agreed with the Head of Department.
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Conduct quarterly 1:1s with volunteers to receive feedback, reaffirm commitments, and ensure volunteer wellbeing. Escalate any issues and/or concerns to the Head of Department where necessary.
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Motivate and engage volunteers, taking into account the remote nature of the roles, collaborating with other Volunteer Team Leads.
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Facilitate regular team meetings and/or virtual drop ins for volunteers to ensure continued engagement and space to raise issues or concerns.
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Support volunteer caseworkers undertaking their roles, providing advice on casework and stepping in to support clients where required.
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Oversee the appropriate collection and management of client information and data, ensuring that volunteers adhere to organisation policy at all times.
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Support volunteers to raise safeguarding / protection concerns through the appropriate channels. Escalate concerns where necessary. Support volunteer caseworkers through debriefs.
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Recruit, train and onboard new volunteers with the support of the Head of Department.
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Keep team procedure documentation up to date, implementing changes where required to keep pace with the ever-changing policy environment. Work with the Head of Department to proactively adapt the casework services provided to suit the needs of the communities we work with.
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Report on team progress to the Head of Department, CEO and senior leadership via pre-arranged channels and format.
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Work with the Head of Department to proactively identify systemic issues seen regionally and/or nationally and influence the direction of the Department. Contribute to evidence gathering and furthering any strategic litigation cases undertaken by the Department.
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Develop and maintain a network of key contacts within relevant authorities, legal teams dealing with immigration and public law matters, and other NGOs focused on support of refugees and people seeking asylum.
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Attend and contribute meaningfully to team meetings.
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Attend relevant external meetings representing the organisation as needed, ensuring that knowledge and learning is shared across the department.
Individual casework
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Manage own limited, complex caseload of adult asylum seekers requiring legal representation where required to support the volunteer casework team.
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Communicate effectively and sensitively with clients and refer to legal firms.
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Identify clients’ individual wellbeing needs and make onward referrals in line with this. Provide emotional support to clients through the process of claiming asylum in the UK.
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Liaise with legal teams on behalf of clients where necessary.
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Keep relevant records up to date to allow for quick and effective retrieval.
Person specification
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In-depth understanding of the UK asylum system
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Dedication to social justice with a clear understanding of the challenges faced by vulnerable populations, or a willingness to learn about these
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Ability to work sensitively with a diverse range of people, demonstrating cultural competence, respect and compassion
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Able to build positive relationships with a range of stakeholders including those from displaced communities, legal teams, and other charities
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Clear leadership ability, with the capability to act with initiative and drive
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An understanding of the volunteer experience including potential challenges volunteers may face
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Self-motivated and used to managing multiple priorities to meet deadlines
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Collaborative team member with excellent verbal and written communication skills
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Strong digital literacy, including ability to work on Google Workspace and Office 365
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Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset
Whilst not essential, we welcome applications from people with the following skills
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Proficiency in one or more of the languages spoken within asylum seeking communities, such as but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic
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Experience leading and managing volunteer teams from varied backgrounds
Application process
Please apply via CharityJob and submit your CV and a letter of interest. In this, please outline your interest in the role and what skills and experience you have that meets the person specification. The recruitment process will include two interview stages. We will be reviewing applications as they arrive and reserve the right to close the posting before the closing date.
Care4Calais receives a very high volume of applications for roles we advertise and therefore we are unfortunately unable to reply or feedback to applicants who are not successful in securing an interview. We do however thank you for your interest and taking the time to apply for this role.
Care4Calais is dedicated to cultivating a diverse and inclusive work environment and recognises that this is invaluable to our ability to serve the communities we work with. We therefore welcome and encourage applications from diverse backgrounds including from Black, Asian and Minority-Ethnic communities, people from refugee and migrant backgrounds, and people with lived experience of the UK or EU immigration system. If you have first hand experience applying for asylum in any country, please let us know in your application. We do however respect that people’s identity is not defined by their past experiences and will not expect candidates to describe their lived experience at interview unless they wish to do so.
We also recognise that experience comes from more than just employment history and encourage anyone who meets most of the specification for this role to apply even where this experience comes from outside traditional employment structures. If you are interested in applying but do not have all the experience necessary, we encourage you to contact us at ukadmin [@] care4calais .org to set up an informal chat with our staff. We can discuss why you would like to apply for the role and what skills or experiences you have which could be relevant to the role.
If you have any questions about this or need additional support with the application process for any reason, please contact us at ukadmin [@] care4calais .org.
The client requests no contact from agencies or media sales.