Programme Manager Jobs
Reporting to the Supporter Experience Specialist the Receptionist at Air Ambulance Charity Kent Surrey Sussex (KSS) Rochester will act as the first point of contact for people communicating by phone, email or in person. Being the first contact for a number of donors, supporters and visitors the post holder will be responsible for setting the tone of a high quality of support and customer service, championing our external-facing standards.
The role requires the post holder to meet, greet and provide information to visitors in a friendly, professional and welcoming manner. The post holder will also be responsible for the handling of telephone calls and emails received through the Charity’s main channels. Other duties will include dealing with the regular opening, distributing and sending of post, creating and updating supporter records, and supporting other income generation departments during busy periods.
The post holder should have both excellent communication and organisation skills to meet the requirements of this role. They should also be a confident computer user and have the ability to blend a professional and warm personality to deliver an excellent first impression in line with the values of the Charity.
This is a pivotal role in a busy office, and the postholder will need to be adept at dealing with conflicting priorities, confidently prioritising and proactively managing their workload.
DUTIES TO INCLUDE:
- Greeting visitors in a friendly, professional and welcoming manner, representing KSS with a positive attitude and professional appearance, and dealing with queries independently or by directing to a relevant colleague.
- Managing the Charity’s main telephone lines during work hours and dealing with incoming calls in a professional, efficient and friendly manner.
- Supporting the management of the KSS general emails inbox (hello@), responding to regular enquiries in a friendly and helpful manner and redirecting to relevant teams/individuals when needed.
- Opening and distributing daily incoming post in line with security and communication protocols, and assisting with processing of outgoing post
- Utilising the supporter database (Donorflex) to record communications and update supporters’ records as needed, including personal details, marketing preferences and creating new records.
- Ensuring that all long staying visitors are signed in and out of the building and referring them to relevant safety documentation regarding KSS health and safety practices.
- Offering administrative support to produce, print and send letters, also sending materials as needed, including KSS branded items and additional information
- Supporting and collaborating with Reception Volunteers to help deliver consistent administrative processes and supporter experience under the guidance of the Supporter Experience Specialist and Officer
- Adhering to relevant training and legislation, including GDPR, as set out by KSS
- Monitoring the Front of House area and be proactive in ensuring that the area is always tidy, presentable, free from any hazards and displaying relevant information.
ABOUT KSS:
We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.
We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,000 incidents. We are fearless and tireless in fighting to save every life.
Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.
ADDITIONAL INFORMATION:
The closing date for this role is the 26th August 2024 However, the role may close prior to this date if a suitable candidate is found.
Location: Rochester Airport, Kent
Contract: Full Time, Permanent
Salary: £23,055
Hours 37
Benefits: 33 days annual leave rising with service Occupational/Enhanced Sick Pay Enhanced Parental Leave Access to the Blue Light Card and Blue Light Events Access to the Wellbeing Hub Money Purchase Pension Scheme Group Life Assurance Cover Group Income Protection Cover Critical Illness Cover Employee Assistance Programmes Hybrid working Development opportunities
Closing date 12-09-2024
REF-216 166
Join us as our new Chief Executive and make a meaningful difference to animal welfare across Cumbria, The Borders and the North East of England.
Closing date: 9 a.m. Monday 23rd September
Who we are.
Oak Tree Animals’ Charity is based in Carlisle, Cumbria, and serves the North East, North West and the Borders, providing non-judgemental and compassionate care to animals and their owners.
The charity is dedicated to the improvement of animal welfare in the region, proactively supporting animals and encouraging people to prioritise animal welfare through our community programmes, advocacy and rehoming services.
We provide holistic support and care for animals and their owners to reach long-term solutions that avoid the need for rehoming but when that is unavoidable, Oak Tree provides a safe home for animals, rehabilitating and preparing them for the next stage in their lives.
The charity also prepares potential owners for life with a new companion and offers the help and support necessary for both animal and owner to live a long and happy life together.
Oak Tree does more besides this by working with communities, government services, local businesses and other charities to provide whatever help is necessary to allow animals and their owners to live happy and healthy lives.
About the role.
Oak Tree Animals’ Charity is looking for a new Chief Executive to provide strategic direction and act as an ambassador for the Charity, being a strong advocate for animal welfare both locally and nationally. The CEO will manage key relationships with policymakers, donors, and external stakeholders and work with the Board to steer the Senior Management Team to achieve the strategic plan.
The role will line manage the Head of Operations, Head of Income Generation and Head of Animal Welfare.
Oak Tree Animals’ Charity has expanded significantly over the last 9 years, and it is a much more complex organisation than it was previously.
The new CEO’s role will be to maintain and stabilise this creation and ensure that the charity is sustainable long term.
Who we are looking for.
We are seeking pragmatic candidates with strong leadership and people management skills to mentor and develop the passionate staff team and lead the strategic direction of the charity.
Experience of diversification of funding would be most welcome, so we welcome candidates with a fundraising background.
You will have a passion for animals as well as people, with a natural ability to build and develop relationships with a diverse range of stakeholders.
It is not essential to have an extensive background in the animal sector, but a strong sense of the industry and knowledge and understanding of animal welfare issues and legislation would give a definite advantage.
We welcome applications from both existing CEOs and those considering a CEO role for the first time if they can demonstrate the skills, values and experience required.
Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.
Applications for this role close at 9 a.m. Monday 23rd September.
Personal Independence Coordinator x2
Salary £29,278.41 / Full Time / 35 hours per week
Do you want a job that makes a positive difference in people’s lives?
Age UK Croydon’s very successful PIC service for older people in Croydon is recruiting for a new Personal Independence Coordinator.
If you are an enthusiastic, compassionate, person-centred individual, this could be the role for you.
*The post requires the ability to travel around the whole borough in a timely manner with frequent travel to home visits and meetings.
PICs work alongside health and care professionals, adopting a multidisciplinary approach to working with people who have long term health and social care needs. The PICs provide critical links between formal health and social care services and the wider community support networks. We have adapted our way of working in response to COVID, helping older people to access technology and connect in new and exciting ways.
If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.
We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.
Full training will be provided; the important qualities we are looking for are:
· Excellent communication and listening skills
· A positive attitude and the ability to problem solve
· A cheerful, friendly and outgoing personality
· The ability to work flexibly, alone and as part of a team
CV’s will not be accepted.
*Due to the high volume of applications received, only those who are shortlisted will be contacted for interview.
Closing date for applications: 9am 30th August 2024
Interview Dates: Week commencing 9th September 202
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
KCLSU is looking for an Arts and Media Development Coordinator to ensure our students thrive and enjoy the best possible university experience at King’s College London. Areas of work will include amongst others working with KCLSU Student Media and Arts groups as well as supporting and developing KCLSU's student-led broadcast, digital and print journalism and creative arts groups.
Responsibilities include:
Student Media & Arts Group Development
- Provide support for student media and arts groups, enabling them form, grow and thrive through a group development and accreditation framework.
- Support student media & arts groups to participate in national competitions and events
- Deliver an effective engagement plan with student media & arts groups, utilising appropriate methods of mass and targeted communications; and efficient approaches for managing day-to-day enquiries.
- Understand the short and long-term resource needs for our students media & arts groups, working with relevant KCLSU and KCL departments and external facilities to ensure KCLSU student groups have access to quality facilities that enable their activities
- Have oversight of specialist equipment and technology required by our student media & arts groups, ensuring effective management of inventory, up-keep, renewal and storage.
- Ensure adequate technical support is in place for student groups to ensure safe and smooth running of KCLSU Student Media Suite spaces.
- Develop the financial sustainability of student media & arts groups through
membership fees, supporting sponsorship opportunities and coordinating grant
funding allocation.
Projects & Events
- Project Manage the Arts Festival to bring the arts to the wider membership.
- Project Manage the Student Media Awards Night to celebrate and recognize our student media groups.
- Work with student media and arts groups to develop events and activities across the year that engage the wider student community such as on campus arts exhibitions & film festivals
- Lead on the delivery of performances and exhibitions across Community Events and KCLSU Awards.
- Working with the Community Development Team to develop strong student media partnerships and student-led content across our Varsity, Welcome Fair and Election projects.
For further details and Person Specification, please review our Job Pack.
Benefits of Working for KCLSU:
- Hybrid Working Policy
- Pension Contribution
- Interest Free Season Ticket Loan & Computer Loan
- Cycle to work Scheme
- Enhanced Sick Pay
- Enhanced Maternity and Paternity Pay
- Eye Tests & single focal glasses allowance
- 34 days annual holidays including Bank holidays, volunteering days and wellbeing days
- Discounts and Venues
- £30 wellbeing allowance per term
- Employee Assistance Programme
- "No meeting Friday" ethos
- KEATS Learning Platform & LinkedIn Learning subscription
- Death in Service
- Access to Kings Libraries
At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavour to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.
Eligibility: To be eligible to apply for this role you must:
- Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
- Have a National Insurance number, or be in the process of applying for one
- Not be a trustee of King’s College London Students’ Union
- Trustees should not apply for a role whilst in their term of office, or should their application be accepted or progressed to the interview stage.
- Ex-Trustees can apply for student staff (non-administrative) roles, as soon as they finish their tenure.
- Ex-Trustees can apply for career staff / permanent staff roles, only after a year has passed of them being a trustee. Applications submitted within the year should not be accepted or progressed to the interview stage.
KCLSU is an independent charitable organisation that works to further the interests of approximately 36000 students at King's College London. Join us!
Salary: Marie Curie Pay Scale Band 2 (aligned with AFC) £23,362 - £25,368 per annum
Hours/Contract: Permanent Contract - 37.5 hours per week
Based: Marie Curie Glasgow Hospice
Closing date: 29th August 2024
Interview date: TBC
Based within our Glasgow Hospice, the Administration team provides clerical and office support to managers and teams throughout the North and West of Scotland ensuring all contacts (internal & external) always receive the highest level of service.
Marie Curie Benefits Package:
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (T & C's apply)
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Eye care- (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)
- Continued access to NHS Pension Scheme
What's in it for you
- Annual leave allowance = 27days plus 10 public holidays (pro rata)
- Annual leave aligned to NHS (subject to eligibility, which must be most recent continuous service immediately prior to joining MC with no breaks of service)
- Competitive Policy for parental/sick Leave
- Continuous Professional development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free DBS/PVG/Access NI
- Free Uniform
- Generous enhancements.
- 44% x your basic salary per hour paid for Saturdays & weekday night duty (8pm to 6am)
- 88% x your basic salary per hour paid for Sundays and Public Bank Holidays
What we are looking for:
- Knowledge and experience of working with Microsoft Office
- Recent knowledge and understanding of administrative procedures including minute taking. Experience of working within an admin role or a customer facing service
- Ability to prioritise workload and work towards deadlines
- Values and respects the different cultures and beliefs of patients and colleagues
The successful candidate will provide a comprehensive and professional Secretarial and Administrative service within their region, they will arrange patient appointments and professional meetings on behalf of the departments, creating agendas and taking accurate minutes.
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via our recruitment team.
This role will be subject to receiving a satisfactory disclosure check
We reserve the right to close this vacancy early. Agencies need not apply.
Assistant Director External Affairs and International
Do you want to create a better world for animals? Do you believe all animals deserve kindness and respect?
Join the UK’s leading animal charity that work for the benefit of every animal – as well as pets, that includes farmed animals, wildlife, and animals used in science.
We are looking for a new Assistant Director of External Affairs and International, to join the team in this rewarding hybrid-working role.
Position: Assistant Director External Affairs and International (1550)
Location: South East/London Hybrid (with national travel for external meetings and regular travel to the London hub in Blackfriars and the South East Hub, in Horsham (estimated travel to the hub 2 days per week)
Salary: £53,221 to £70,962 per annum
Hours: Full-time, 35 hours per week, flexible working available
Contract: Permanent
Closing Date: 28th August 2024. We are really lucky that some of these roles attract a high level of interest and for this reason the team review applications as they are received, unfortunately on some occasions this means roles may close earlier than advertised; so early submissions are highly recommended
First stage interviews will take place in person, in London on the 6th of September and will include a presentation and also a panel interview.
Second stage interviews will take place remotely on the 27th of September.
About the Role
The Assistant Director External Affairs and International will be working as part of the Policy, Prevention and Campaigns team, reporting into the Director of Policy, Prevention and Campaigns.
The Policy, Prevention and Campaigns department are responsible for all influencing, campaigning and prevention activities. Their work is directed towards the government, corporate organisations and the public.
You will provide leadership to the team and will focus on the delivery and implementation of the developing International Strategy. Working closely with the Director of Policy, Prevention and Campaigns and other senior leaders to develop and execute strategies that enhance the charity’s visibility, influence, and engagement with major stakeholders, the public and international networks.
You will support a step change in the advocacy work as the charity enters it’s third century. From campaigning, to lobbying, to international relations we are looking for someone to increase the ambition and visibility of this work.
This role has a strong internal focus, especially initially, looking at influencing and driving change across the organisation in ways of working and collaboration. You will also drive innovation in ways of working across the division, including piloting new approaches.
Are you ready to join the movement?
PS Dog-friendly spaces across our sites, which means you can bring your dog to work with you
About You
To succeed within this role, it is essential that you have a proven ability to create both societal change and a change to ways of working within organisations.
You must have proven experience of leading on major campaigns, which have had a big reach and have led to significant change, such as a change in legislation.
You must also have very strong, proven influencing, negotiating and relationship building skills, along with experience of:
- Building and managing internal change programmes and organisational infrastructure projects.
- Influencing public opinion and creating behaviour change.
- Bringing innovative ideas and approaches into organisations.
- Preparing and delivering presentations and reports to high-level audiences.
- International policy work and the complexities of influencing and negotiating through inter and intra-governmental bodies.
- Budget and project management.
- Legislation that impacts on animal welfare and an in-depth knowledge of relevant national and international regulations and the scientific, ethical and social/political issues.
- People management
If you have the skill set we are looking for, along with a passion for animal welfare, we are really keen to receive your application.
About the Organisation
Join a charity whose mission is to ensure animals have a good life by rescuing and caring for those in need, by advocating on behalf of all animals and by inspiring everyone to treat them with compassion and respect
Receive an amazing benefits packing, including:
- Starting at 25 days, increasing annually to a maximum of 31 days, plus bank and public holidays
- Family friendly polices
- Flexible and hybrid working (depending on your role).
- Pension scheme
- Healthcare cash plan
- Sick pay
- Life insurance
- Dog friendly policies
- Cycle to work scheme
We recognise that a diverse and inclusive workforce is essential to achieving the organisations core mission. For this reason we actively encourage a wide diversity of applications - in particular from members of minority ethnic groups, and people with disabilities - as these candidates are currently under-represented at the charity,
Should you need any support with your application or interview process please let us know when you apply.
We want to ensure we do all we can to give you a positive candidate experience through the recruitment process. Whilst the charity does try to give feedback where it can, sometimes due to receiving high levels of applications, this may not always be possible
You may have experience in areas such as External Affairs, Policy, Prevention, Campaigns, External Affairs Director, Policy Director, Prevention Director, Campaigns Director, External Affairs Assistant Director, Policy Assistant Director, Prevention Assistant Director, Campaigns Assistant Director, Deputy Director of External Affairs.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We're looking for a kind, compassionate and resilient Enhanced Support worker to join our young people service in Hounslow
£22,120 per annum, working 32 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A Enhanced Support worker will be able to be creatively engage young people in order to minimise risks and increase their independence. Partnership working is the heart of supporting our young people and Enhanced Support Workers are required to build and maintain those relationships to coordinator the young person's support.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Responsible for key-working a caseload assigned by the Management
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions to professional standards
- Co-develop a positive behaviour support plan with the individual that identifies triggers and actions required to enable positive risk taking through reduced risks
- Support customers to engage with agreed support programme
- Support customers to claim and receive eligible benefits, deal with relevant agencies to develop life skills, budgeting, financial literacy, and managing finances effectively
- Encourage tenants to pay their rent and to ensure that rent accounts are managed effectively
- Motivate individuals to prepare and cook healthy meals safely, going shopping and offering guidance on buying balanced nutritious food
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- An understanding of the issues facing young people
- An awareness and understanding of the social, emotional and wellbeing needs and mental health in relation to young people
- An awareness of adolescent development and relevant theories, such as attachment theory
- An awareness and understanding of child development and best practice in promoting healthy living and positive parenting skills
- An understanding of the challenges young parents face and the skills to enable them to pursue their aspirations while parenting effectively
- An understanding of the difficulties care leavers face and the skills to empower them to achieve their ambitions
- An understanding of the difficulties NEET young people face and the skills to enable them to develop a sense of responsibility and independence in the community
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
- Ability to adapt to challenging environments
- Excellent communication skills both verbal and written
- Ability to plan, manage and evaluate outcome focused activities and support programmes
- Interpersonal skills to build relationships with young people in 1:1 and group settings
- Strong personal resilience and excellent teamwork skills
Desirable:
- Understanding of the Service legal framework including the Children Act and Homelessness legislation and how to use it effectively
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
Warehouse Operative
Birmingham B7 5QT
Salary: £18314.40 per annum
Location: Birmingham, B7 5QT
Hours: Part Time, 30 hours per week
Benefits: 25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more
Reporting to: Warehouse Manager
FareShare Midlands is the region’s largest food redistribution charity. We take good-to-eat surplus food from the food industry and get it to our Members - frontline charities and community groups all over the Midlands. We turn an environmental problem into a social solution.
Last year we redistributed almost 5,794 tonnes of food from our warehouses in Birmingham, Leicester and Nottingham. It is sorted and stored by our dedicated teams of staff and volunteers, and then redistributed to around 800 Members including food pantries and cafes, homeless shelters and drop-in centres.
These local organisations turn the food into food parcels, affordable shopping and delicious meals for people of all ages. As well as food, our Members provide vital support to families and the elderly, many of whom are facing challenging circumstances and living in poverty.
Last year our food reached more than 83,000 vulnerable people every week, providing 13 million meals. At the same time, we are growing our Employability Programmes to help people gain work experience, skills and jobs.
We will be actively interviewing candidates as they apply.
The Role
To undertake all aspects of warehouse duties, ensuring effective, safe and efficient distribution of food each day. You will have responsibility for coordination of our food stock, from goods-in to picking, dispatch and stock rotation and will be expected to drive vans, and Fork Lift Trucks. Working closely with the wider team and volunteers, you will also support the monitoring and utilisation of warehouse space, stock, deliveries and collections to ensure food reaches its destination amongst our members safely, on time and in full.
Key duties and responsibilities:
1. Operations
· Undertake all warehouse duties, ensuring effective, safe and efficient co-ordination and distribution and of food
· To work to performance indicators so that stock is accurate and delivery routes are efficient to allow the organisation to grow
· To ensure that all work areas – both inside and outside the warehouse - are clean, organised and safe to work in
· Follow all H&S and Food Safety standards set out in the FareShare policies and procedures to ensure the safety of all our colleagues & visitors, and the safe receipt of food by all our members.
· Undertake van/Fork Lift Truck driving duties to ensure effective, efficient timely and safe delivery & collection of food, in line with compliance standards
· Ensuring great customer service in delivery
· Loading and unloading, sorting for, and following deliveries, ensuring safe lifting, and carrying
· Keep vehicles refuelled, maintained, operational and clean and tidy, ready for the next delivery run
· Refer van “issues”, in a timely manner to Transport Department to ensure minimum disruption to service delivery
· Undertake all checks and procedures from pre-delivery to post-delivery
· Ensure lock up, parking and storage of vans and equipment following completion of deliveries
2. Volunteer Communication & Co-ordination
· Work closely with the volunteer teams a diverse group ranging from regular and long-term, volunteers, placements (e.g. Job Centre) to business people having just a 1-day volunteering experience – to ensure that all shift duties are covered and teams work effectively
· Provide leadership and guidance to volunteers, ensuring they follow all policies and procedures, high standards of accuracy are maintained and their volunteer experience with FSM is a satisfying one.
· Work closely with the Warehouse Manager, Volunteer Manager & wider staff team with the recruitment, training and development of volunteers in the context of our commitment to Equal Opportunities
· Participate in end of day reviews and planning for the next day’s activities
· Maintain excellent relations and communications with volunteers, staff, food suppliers and charities, at all times
3. Standards
· Ensure compliance with relevant Health & Safety, Food Hygiene and other standards applicable to the building, vehicles, refrigeration equipment, our staff and volunteers. carrying out risk assessments as required
· Uphold and develop high quality customer care towards & communication with our Community Food Members (CFMs)
4. Administration
· Ensure that food movements are accurately logged on the electronic stock management system
· Carry out depot administration, including running reports, correspondence with member groups, updating volunteer records
· Ensure that relevant administrative matters are dealt with in a timely way, for instance food safety traces & customer complaints.
Person Specification - Skills, Qualities & Experience
Skills
· Excellent, clear and proactive communication skills, both internal and with external stakeholders
· Team working skills, including both the ability to delegate and to develop people with a positive approach
· Good organisational skills including attention to detail, an ability to prioritise and meet deadlines working with own team
· All round good health and ability to do physically demanding work at times
· A positive and creative attitude in support of our FareShare & partners values
· A motivation to collaborate with and develop others, with a demonstrable commitment to Equal Opportunities
· A flexible work approach, including a willingness to cover alternative shift rotas
Qualifications
· Up-to-date Fork lift truck & driving license
· IT literacy, in particular of using Microsoft applications (Outlook, Word
· Sound numeracy skills
· Qualifications in Food Hygiene, Health & Safety as it applies to food distribution (or if not it is essential that you have the commitment to training in these areas)
Desirable Experience
· Experience of working in a warehouse environment, preferably with food
· Experience of working with individuals who may feel vulnerable or need support
· No major endorsements on license such as DR, DG or IN. Successful candidates will have a full clean UK driving license (6 points or less will be considered)
· Previous multi-drop experience is preferred however not essential.
· The role requires manually loading stock into a van (up to 20/30kg) and unload each delivery
· A good geographical knowledge of the County and surrounding area would be helpful.
Values and behaviours
· A commitment to Equal Opportunities
· An appreciation of FareShare Midlands’ mission and vision
· Flexibility of approach and ability to work in a team
· Proven ability to develop and maintain good working relations, with both internal and external audiences
How to Apply:
If you would like to apply for this role, please create a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV.
We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands.
We will be actively interviewing candidates as they apply.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Mental Health Support Worker to join our Mental Health service in Waltham Forest
£25,301.00 per annum, working 37 hours per week. Benefits include Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Specific details about the service and team. A Mental Health Support worker will provide support to customers helping them to develop the life-skills they require to move on to less supported accommodations or even independent living.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Building supportive, trusting relationships with customers, and creating a positive atmosphere within the service.
* Conducting regular key work sessions that are innovative and engaging to achieve Support Plan goals.
* Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
* Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking.'
* Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making.
* Undertake support work in partnership with external stakeholders to complement their interventions.
* Developing productive relationships with partner organisations to improve service outcomes.
* Demonstrate strong commitment to the team and to support colleagues in providing a high level of service and safety to customers.
* Involving customers in the design, development, and delivery of the service.
* Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm friendly presence and open behaviour
* Working well as part of a group or team as well as independently
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organized
* Able to apply the right balance of care and support dependant on the needs of the customer
* Thrives on change and enjoys dynamic diverse environments
What you'll bring:
Essential:
* At least a year of previous experience working in a Mental Health sector or lived experience which has led to an understanding of the needs of the customer group.
* Good organisational skills
* Emotional resilience
* Able to assess risk with the support of team members and managers
* Computer literate
* Ability to self-reflect
* Ability to work independently and as part of a team
* Candidates must demonstrate an understanding of the challenges facing people with mental health needs.
Desirable:
* NVQ Level 2/3 or equivalent
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job Description
In Your Corner are entering an exciting phase of growth, having recently converted to a charitable legal structure. As the founder steps down from their current post as CEO, we look forward to our future as a charity and seek a strategic leader with the passion to drive us forward.
We are an award-winning social enterprise whose mission is to support young people to develop the emotional and relational skills that will support them to thrive, through combining non-contact boxing with evidence-based ideas from psychological intervention. As a values-based organisation we're seeking someone with a commitment to our mission, vision and values; as-well as a solid understanding of youth work, mental health, or boxing/sport for change work and ability to use this to guide leadership decisions and actions.
The CEO will lead IYC’s services and charitable activities, ensuring effective day-to-day management and development of services and income, while maintaining a positive stakeholder engagement that aligns with its strategy, and ensures future success, financial sustainability, and impact.
This role is part-time but will include occasional evenings to support core project delivery times and board meetings. Regular in person working in Inner London locations is a requirement. Other activities can be completed via remote working.
You can find all information, specifications and requirements within our role pack. Please note that all applications must be received by 23:30 on Monday 2nd September 2024.
To support young people to develop the emotional and relational skills that will help them to thrive
The client requests no contact from agencies or media sales.
The purpose of the Philanthropy Officer role is to support with the Trust’s approach to building and developing income from philanthropic sources, including Trusts and Foundations, organisational donors, and individuals, as well as supporting the effective stewardship of our family of supporters. We are setting ambitious fundraising targets to substantially increase income for the next phase of our 2030 strategy to grow activity across the organisation and support the widest cohort of beneficiaries possible.
The Development team has secured a relatively stable income of c.£6M of income over a number of years. 22/23 was our strongest year yet with an income of £6.8M and pledges of £12.8M, and we look set to exceed this in 23/24. Philanthropy revenue accounted for just less than half of the income in 22/23 and we believe there is potential for much more as the philanthropic community continues to invest in social mobility and unlocking young people’s potential to create a fairer society where everyone can succeed no matter their background.
The Philanthropy Officer will work on a key income stream for the Sutton Trust, developing a robust pipeline of Trust and Foundation prospects and delivering high-quality account management to a portfolio of small to mid-level Trusts, Foundations, and organisational donors. The scope of the role will also include supporting the Head of Philanthropy on strategic management of our major Trust and Foundation partners and the Philanthropy function’s overall fundraising operations.
Main duties
Account Management and Individual Giving Support
- Managing a portfolio of small to mid-level Trusts, Foundations, and organisational donors, delivering impactful stewardship (e.g. programme visits, impact reporting) to meet all reporting requirements.
- Supporting the Head of Philanthropy on strategic management of our major Trust and Foundation partners, including administrative activities and data collation for reporting.
- Assisting with information gathering and writing inspiring, compelling reports and proposals to Philanthropy funders, as well as targeted donor communications.
- Working closely with the Director of Development to project manage the annual donor impact report, coordinating departmental submissions from the Senior Leadership team and working with our design agency to create a professional external report of the highest standard, in a timely manner.
- Providing general administrative support to the Philanthropy team and Director of Development, such as arranging meetings, note-taking, supporting with gift fulfilment, processing expenses, preparing gift receipts.
- Supporting the Philanthropy Manager and Head of Philanthropy on administration and maintenance of low-level online giving campaigns, including automated stewardship activation (i.e. once gifts are received, ensuring supporters are thanked appropriately and understand the impact of their support for the Trust to encourage repeat support).
- Managing the Trust’s online fundraising platforms such as JustGiving and CAF US/ Canada to enable smooth processes while ensuring new and existing regular donors are appropriately thanked and have inclination to support in the future.
- Work with colleagues across Development to support the transition of our online giving capabilities to the Trust’s website and the implementation of a low-level regular giving strategy.
New Business and Grants Fundraising
- Conducting thorough prospect research into prospective and current donors (including trusts and foundations and statutory i.e. Government contracts or grants) and supporting the team to develop a pipeline of opportunities and proposals that are attractive to the Trust’s prospects.
- Developing long-term relationships with small to mid-level Trusts, Foundations and organisational donors to secure income (£5k - £50k), for the Trust.
Fundraising Finance and Reporting
- Ensure appropriate recording and monitoring of Philanthropy relationships through Salesforce, ensuring private data is managed confidentially in line with GDPR and Data Protection Guidelines.
- Act as an ambassador for the Trust at external events, primarily with current and prospective supporters.
- Work with colleagues across Development and Finance to ensure accurate forecasting, income tracking and reporting for Philanthropic partnerships.
- Work closely with the Development team on due diligence, donor stewardship and reporting, including creating account plans.
- Stay up to date with fundraising best practice.
- Other duties as necessary from time to time.
Person Specification
We welcome applications from individuals who have experience in:
- Experience building and managing relationships to achieve a project or other goals.
- Experience managing multiple priorities and tasks to successfully achieve project or other goals.
- Excellent research skills.
- Experience presenting, writing compelling proposals, or pitching to audiences with the intent to persuade them to your point of view or secure a specific outcome.
- Knowledge of fundraising in the education and/or not-for-profit sector or can demonstrate relevant experience of philanthropy account/relationship management (desirable)
- Experience of grant fundraising, including securing and managing relationships and donations (desirable).
- Excellent verbal and written communication skills and the ability to summarise information from readily available sources clearly and concisely.
- First-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings.
- Experience using CRM software (ideally Salesforce) to record funding relationships (desirable).
We are also looking for an individual who:
- Is sympathetic to the aims of the Trust and its mission to address educational disadvantage;
- Has knowledge and experience of the higher education and/or education sectors;
- Has excellent attention to detail;
- Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings;
- Ability to take responsibility for a range of philanthropy fundraising activity, with support.
- Ability to prioritise when working to multiple deadlines and adapt to new tasks in a fast-paced environment.
- Able to work independently and as part of a team.
- Is eligible to work in the UK (see here for information about right to work)
Terms of Appointment
- Contract: Full time, Permanent
- Salary: £31,000-£36,000
- Working location: Minimum of 2 office days per week
- Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
- Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
- DBS check may be required
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
The client requests no contact from agencies or media sales.
Would you like to help transform education and the lives of individuals and communities. You will be part of a purposeful Higher Education Institute as a Senior Administrative Officer and Finance Business Support professional. This role offers a unique opportunity to make a significant impact.
Two Senior Administrative Officer and Finance Business Support positions are available. These positions offer flexible working patterns to suit different lifestyles. One role is primarily office-based with hybrid options (3 days in office, 2 days remote) Monday to Friday. The other requires weekend work on-site (Saturday and Sunday) with two remote days plus one additional office day.
This organisation takes multiple intakes annually, offering a range of qualifications from Certificates to Doctoral degrees. This is a higher education environment with approximately 6,000 non-residential students. Many of the programs, including some degree levels, are offered on weekends.
Your Benefits will include:
- Holiday entitlement: 40 days in total: 28 days holiday plus 4 University closure days plus 8 Bank Holidays.
- 5% employer pension contribution & 6.1% employée pension contribution.
- Access to a benefits and wellbeing platform, with a choice of benefits to suit your needs, including electric vehicle salary sacrifice scheme and financial wellbeing services
- Career and development opportunities, including support to gain further qualifications
- Support for health and wellbeing, including occupational health and counselling support services
- Family-friendly policies that provide for flexible working, including enhanced paid maternity and paternity leave
- Travel schemes, including the cycle to work scheme and season ticket loan
Your Role Will Involve:
- Delivering empathetic student financial support in person
- Managing student finance queries and debt
- Collaborating with internal and external stakeholders
- Providing comprehensive financial management support
- Contributing to the Institute's financial sustainability
Your Skills and Experience Will Include:
- Strong financial acumen, including budgeting and reporting
- Excellent communication and interpersonal skills
- Ability to work effectively under pressure
- Proficiency in financial systems
- Knowledge of Student Loan Company and its processes
If you have the desired attributes and experience plus empathetic understanding of student loans in a higher education setting and feel that you would be a good fit for this role please send your CV to with out delay.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
About the role
The Head of Fundraising at InFocus is our senior fundraiser. They report to the Director of Income Generation and Business Development (IGBD) who has a varied portfolio that also includes marketing and communications, catering, charity retail, and strategic partnerships. This means that you will be part of a wider team (and all the support that comes with it), but will still have overall responsibility for setting the direction of our fundraising activity.
This appointment comes at a time when we need to consolidate our existing unrestricted fundraising activities and look towards preparing a substantial capital campaign to develop our site.
Our charity receives a large amount of statutory funding and has a relatively small pool of regular supporters and donors. It’s essential that the Head of Fundraising can take a strategic approach to growing income, but particularly through researching and writing quality applications to charitable trusts and foundations (which has typically made up a large part of our fundraising mix).
A Fundraising Relationship Officer is in post and is managed by the Head of Fundraising. They will need to be supported to make sure that we continue to grow our emerging individual, community and corporate fundraising streams.
About you
You will have practical experience in trusts and foundations, and be prepared to step into a leadership role in a small but friendly team. You’ll need to be a confident communicator with donors and supporters, as well as a diverse staff team spread across our large campus at the edge of Exeter (and six charity retail stores).
You will be confident in balancing strategic planning with practical tasks (which will include preparing materials and applications to trusts and foundations).
You may already have leadership experience, or you may be stepping up into a more senior role for the first time. Either way, you will have the support of the Director IGBD, CEO and colleagues from across the InFocus team.
The client requests no contact from agencies or media sales.
3 Positions Available
Permanent with funding until 31st March 2026
DNM £29,855.00
37 hours
We are looking for an experienced young people's practitioner. You will be confident in your work with young people and join our dynamic, ambitious team.
CHHAT provides a programme of targeted support services to identified, young people/young carers. The CHHAT practitioner will provide support to, and improve the physical, mental and emotional wellbeing of young carers and their family network. You will address a number of target areas for children/young people who are caring for/affected by parental/familial substance misuse and mental health.
Our engagement with young carers covers early to high intervention needs. We also support cases of historical parental substance use, where the young carer may, or may not still be residing with their parent, but continues to be affected by the experience.
In order to be successful with this role, you will need to be able to demonstrate that you have extensive experience of: -
Delivering direct interventions with vulnerable young people (8-25) on both a one to one and group work capacity. As well as working to support the family network.
Co-producing care and safety plans with young people that are young people led, focusing on both a relational & strength-based approach.
Extensive partnership working in a multi-agency environment to ensure that the needs and wishes of the young person are heard and acted upon.
You will work as part of a team and need to be able to work in a flexible way which includes flexing their day and work location as need indicates, including being based in the locality office in Chelmsford and working in the home environment to increase convenience and accessibility
You will need to demonstrate that you have:
-A relevant professional qualification working with vulnerable children and families is desired e.g., Diploma/degree in social work, counselling qualification, professional youth worker or related NVQ or degree. Or Substantial relevant experience of working with vulnerable young people facing significant challenges within this sector.
-Substantial experience of working with vulnerable young people and families that are hard to reach and from diverse backgrounds on both a one-to-one basis and through group work interventions.
-Experience of supporting adolescents who are dealing with complex and sensitive issues through offering advice and advocacy.
-Experience of partnership and multi-agency working.
-Experience of working on one's own and within a team.
-Experience of using IT based case management systems.
The closing date for applications is at midnight on Tuesday 27th August 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy early on Friday 16th August.
Interviews will be held in person on Thursday 5th September (from 9am to 12:30pm).
IN1
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together, and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Crisis Cafe Support Worker
Reference: 226
Responsible to: Crisis Cafe Coordinator
Working Base(s): Watford, Stevenage and Ware (expectation to travel whenever necessary with mileage paid when not working at home base)
Salary: £23,500 - £25,000 per annum, FTE
Hours: Full time (37.5 hours) or part-time positions (30 or 22.5 hours) available.
Work pattern: A full-time pattern will be working 5 out of 7-day rota, working 17:30 - 01:30
About the Service
Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.
We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:
- To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.
About the Role
Mental Healthcare Support Workers are key members of staff delivering the Nightlight Mental Health Crisis Service, taking part in a rota covering 7 days per week, ensuring the delivery of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the crisis cafe and helpline provision. Working closely with other staff (bank staff, volunteers), coordinators, team leaders and Crisis manager to ensure services are of the highest quality and support the continued growth and development of the service.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering high quality, person centred mental health crisis support.
Closing date for applications will be 31st August 2024
Interviews will be held on a rolling basis
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.