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Air Ambulance Charity Kent Surrey Sussex, Rochester, Kent (On-site)
£23055 per annum
Posted 1 week ago
Peridot Partners, Carlisle, Cumberland (On-site)
c.£55,000
Posted 4 days ago
Look Ahead Care Support and Housing, Hounslow (On-site)
Up to £22120 per annum + Annual Leave, pension schemes etc.
Posted 1 week ago
Closing in 4 days
Fareshare Midlands, Nechells (On-site)
£18,314 per year
Posted 2 weeks ago Quick Apply
Look Ahead Care Support and Housing, Waltham Forest (On-site)
£25301 - £26301 per annum + Benefits include Annual Leave etc
Posted 5 days ago
In Your Corner, London (Hybrid)
£52,000 - £56,000 (pro rata) per year
Posted 2 weeks ago
Closing tomorrow
The Sutton Trust, Multiple Locations (Hybrid)
£31,000 - £36,000 per year
Posted 1 week ago
TPP Recruitment, Birmingham (Hybrid)
£29605 - £32982 per annum
Posted 1 week ago Quick Apply
InFocus Charity, Exeter, Devon (Hybrid)
£41,393.70 - £44,707.18 per year
Seeking a Head of Fundraising who can take strategic approach to growing income, particularly through researching and writing quality applic
Posted 4 days ago
Closing in 6 days
Herts Mind Network, Multiple Locations (On-site)
£23,500 - £25,000 per annum, FTE
Posted 2 weeks ago
Page 80 of 85
Air Ambulance Charity Kent Surrey Sussex
Rochester, Kent (On-site)
£23055 per annum
Full-time
Permanent
Job description
Receptionist

Reporting to the Supporter Experience Specialist the Receptionist at Air Ambulance Charity Kent Surrey Sussex (KSS) Rochester will act as the first point of contact for people communicating by phone, email or in person. Being the first contact for a number of donors, supporters and visitors the post holder will be responsible for setting the tone of a high quality of support and customer service, championing our external-facing standards.

The role requires the post holder to meet, greet and provide information to visitors in a friendly, professional and welcoming manner. The post holder will also be responsible for the handling of telephone calls and emails received through the Charity’s main channels. Other duties will include dealing with the regular opening, distributing and sending of post, creating and updating supporter records, and supporting other income generation departments during busy periods.

The post holder should have both excellent communication and organisation skills to meet the requirements of this role. They should also be a confident computer user and have the ability to blend a professional and warm personality to deliver an excellent first impression in line with the values of the Charity.

This is a pivotal role in a busy office, and the postholder will need to be adept at dealing with conflicting priorities, confidently prioritising and proactively managing their workload.

DUTIES TO INCLUDE:

- Greeting visitors in a friendly, professional and welcoming manner, representing KSS with a positive attitude and professional appearance, and dealing with queries independently or by directing to a relevant colleague.
- Managing the Charity’s main telephone lines during work hours and dealing with incoming calls in a professional, efficient and friendly manner.
- Supporting the management of the KSS general emails inbox (hello@), responding to regular enquiries in a friendly and helpful manner and redirecting to relevant teams/individuals when needed.
- Opening and distributing daily incoming post in line with security and communication protocols, and assisting with processing of outgoing post
- Utilising the supporter database (Donorflex) to record communications and update supporters’ records as needed, including personal details, marketing preferences and creating new records.
- Ensuring that all long staying visitors are signed in and out of the building and referring them to relevant safety documentation regarding KSS health and safety practices.
- Offering administrative support to produce, print and send letters, also sending materials as needed, including KSS branded items and additional information
- Supporting and collaborating with Reception Volunteers to help deliver consistent administrative processes and supporter experience under the guidance of the Supporter Experience Specialist and Officer
- Adhering to relevant training and legislation, including GDPR, as set out by KSS
- Monitoring the Front of House area and be proactive in ensuring that the area is always tidy, presentable, free from any hazards and displaying relevant information.

ABOUT KSS:

We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.

We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,000 incidents. We are fearless and tireless in fighting to save every life.

Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.

ADDITIONAL INFORMATION:

The closing date for this role is the 26th August 2024 However, the role may close prior to this date if a suitable candidate is found.

Location: Rochester Airport, Kent
Contract: Full Time, Permanent
Salary: £23,055
Hours 37
Benefits: 33 days annual leave rising with service Occupational/Enhanced Sick Pay Enhanced Parental Leave Access to the Blue Light Card and Blue Light Events Access to the Wellbeing Hub Money Purchase Pension Scheme Group Life Assurance Cover Group Income Protection Cover Critical Illness Cover Employee Assistance Programmes Hybrid working Development opportunities

Closing date 12-09-2024

REF-216 166
Posted on: 13 August 2024
Closing date: 10 September 2024 at 01:00
Job ref: 216 166
Tags: Administration