Services Welfare Officer
Based at one of the military bases within the UK (relocating to a new site every two years)
Would you like to help our Armed Forces in a unique and challenging way? Then we have the job for you.
Are you looking for your next unique role like no other and a chance to make a positive lasting impact?
Do you have experience in working with young people or adults in a wellbeing environment and want to use that knowledge to really make a difference?
Would the opportunity to travel the UK and potentially overseas excite you?
Our Services Welfare Officers provide vital welfare support to the Armed Forces to both new recruits and service personnel at military bases within the UK and overseas.
If this amazing experience sounds like something you could do – read on!
As a Services Welfare Officer you will manage our WRVS facility on a military site. This will involve:
- Providing an independent, confidential and sensitive welfare support
- Supporting service personnel on a one-to-one basis
- Helping them find solutions to personal and practical issues
- Using your judgement to signpost them to other support agencies or our military colleagues where appropriate.
You will be provided with free one-person military accommodation based on site in the UK with the opportunity to be considered to work abroad at a later stage. Your food and drink is also subsidised!
About You
We are looking for applicants with broad experience in working with young adults and more experienced service personnel in a welfare setting.
You may have previously worked in youth and community work, social work, counselling, education or healthcare settings.
Ideally you will have:
- Experience of working with young or vulnerable adults
- Previous experience of effective networking with other agencies
- To be prepared to live in one person accommodation (provided)
- The flexibility to live anywhere within the UK or overseas for prolonged periods of time, i.e. two years
- Basic IT skills
- A full, valid driving licence
- A valid UK passport
You will also need:
- To demonstrate flexibility to relocate at short notice, be self-motivated and approachable
- To demonstrate proven excellent written and verbal communication skills
- To possess time-management, planning and prioritisation abilities
- The ability to demonstrate confidentiality when dealing with sensitive issues
- A good track record of working effectively within a team
A relevant qualification in an area such as youth work, social work, teaching or similar, would be beneficial to your application, as would knowledge of the military environment but this is not a deal breaker!
Please see the attached role profile for full details of this excellent opportunity.
Benefits:
- Salary of £23,196 per annum which increases to £25,382 on successful completion of the 6-month probationary period
- Free accommodation and subsidised meals
- 37 days’ holiday per annum as you will be working six days per week, plus UK bank holidays
- Company sick pay
- 3 x WRVS Salary Death in Service Benefit, subject to qualification
- An employee benefits package that gives access to an exclusive rewards website, 24-hour doctor line, financial support with dental/optical and other therapies
- A great pension scheme (10% employer contribution)
- A free and confidential employee assistance programme with up to six face-to-face sessions built-in
- Access to award-winning e-learning and development
- Opportunities to develop new skills
If this sounds exciting and you would love the opportunity of this unique role, please select the apply button shown. The closing date for applications is 10th November 2024.
Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.
Other organisations may call this role Services Support Officer, Welfare Support Officer, Welfare Support Co-ordinator, Welfare Officer, Welfare Information Officer, Welfare Advisor, or Youth Worker.
Job Title: Information & Advice Helpline Officer (Maternity Cover)
Hours: 17.5 hours (Tuesday 9.30 - 4.00, Thursday and Friday 9.30 – 4.30)
(Some flexibility with hours/days may be possible)
Contract: Maternity Cover - Fixed Term to May 2025 (possible extension subject to funding)
Location: This role operates from our office in Thornton Heath
Salary: £8542.58 pro-rata from FTE of £25,627.74
Background to the Role
Do you have helpline or call centre experience? Are you good at communicating on the telephone? Do you enjoy helping people to find information and solutions to challenges? Are you approachable and a good communicator? We need you to join our high volume, friendly helpline team of staff and volunteers, answering calls and providing information and support to older people in Croydon.
Our helpline is a first point of contact for many older people and their families and carers as they tackle a variety of issues around finance, social engagement, housing and council tax, travel concessions such as Blue Badge and Taxi card. You will play a crucial role in answering our busy Information & Advice Helpline phone: listening carefully and sympathetically to callers, finding solutions to their queries or issues and. The role is varied and very rewarding, and no two days are the same.
Main Duties (but not limited to)
- Providing information and signposting to callers to our Helpline and to people enquiring by email
- Entering new client referrals on our database and recording each new enquiry on our systems
- Supporting and supervising volunteers within the I&A Team
- This list is not exhaustive.
Responsibilities will include (but are not limited to)
- Offering a friendly and professional first point of contact for people phoning or emailing Age UK Croydon’s I&A Service
- Listening carefully to what clients say and ensuring the response to every enquiry is centered around them.
- Finding out clients’ needs, by asking them open questions about their circumstances, and opening up opportunities to offer them holistic support.
- This list is not exhaustive.
CVs will not be accepted.
Closing date: 12pm, Friday 18th October 2024
Interview: Thursday, 24th October 2024
This post is subject to a Disclosure and Barring Service check.
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
If you enjoy working with people from different walks of life and backgrounds and thrive on making a positive impact within local communities, then we would like to hear from you.
This role involves supporting the implementation of the resident involvement strategy and ‘Resident Voice’ activities to ensure their success, whilst ensuring resident scrutiny and influence is central to improvements and service delivery. You will plan and oversee a range of activities and events, whilst building relationships with both residents and staff to ensure the successful delivery of our resident involvement strategy. You will be also supporting the resident scrutiny panel to analyse performance information and carry out reviews of service areas.
The ideal candidate will have a strong background in working with local communities to achieve positive results, along with experience in housing, customer-focused service delivery, or administrative roles. They should possess excellent interpersonal, organisational, and negotiation skills, with a proven ability to prioritise tasks effectively. Strong proficiency in IT, exceptional customer service, and both written and verbal communication skills are essential, including the ability to convey information clearly, fluently, and concisely.
Job Purpose
- Support the implementation of the resident involvement strategy.
- Drive the implementation and success of ‘Resident Voice’ activities ensuring resident scrutiny and influence is central to improvements and service delivery.
- Plan and oversee a range of involvement activities and events
- Support the resident scrutiny panel to analyse performance information and carry out reviews of service areas.
- As well as working with residents, you'll be building relationships internally to ensure the successful delivery of our resident involvement strategy and buy-in from all staff, so you'll need to be someone who can build a great rapport with people.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
The client requests no contact from agencies or media sales.