Programme Manager Jobs in Greater London

This role will lead and expand the Foundation’s Youth Inclusion programmes, including PL Kicks, Holiday Activity and Food programmes for children eligible for Free School Meals, and Safer Spaces, a Greater London Authority funded initiative designed to reduce anti-social behaviour through sports.

The aim is to create inclusive diversionary activities away from criminal activity and anti-social behaviour, contributing to safer and stronger communities for our participants to play sport, be active and gain accreditations. 

Leading international development grant assurance specialists seek experienced German &/or Spanish speaking audit professionals for exciting AND rewarding management opportunities with diverse travel opportunities. 

Responsibilities
• Travelling internationally to a wide range of locations, on a regular basis, conducting audits or special assignments; working with, and supporting NGOs, public sector organisations & institutional donors such as the UN.
• Demonstrate a detailed knowledge of public sector audit issues and techniques and provide guidance to other team members based on previous experience;
• Demonstrate a detailed understanding of public sector structures and the legal and contractual frameworks in which the assignments are performed and provide guidance to other team members based on previous experience;
• Demonstrate a detailed understanding of International Standards on Auditing (ISAs) and provide guidance to other team members based on previous experience;
• Be involved in the assignment process from planning to finalisation;
Prepare a tailored plan for large or complex assignments based on an understanding of the terms of reference;
• Lead assignment fieldwork teams including locally based staff for large or complex assignments;
• Demonstrate the ability to identify the findings on an assignment and write them up in a detailed, precise and clear way in the assignment report;
• Lead opening meetings and present the audit findings at closing meetings;
• Conduct assignments in a sceptical but constructive manner;
• Draft a report for each assignment on a timely basis;
• Be responsible for completing the audit programme and audit file;
• Be aware of assignment deadlines and work with the team to ensure deadlines are met;
• Monitor the time spent on assignments against budget and discuss with the Manager if budget overruns are anticipated;
• Prepare proposals for specific assignments within a framework contract
• Contribute to drafting tenders;
• Identify potential opportunities for obtaining new work. Take action to follow up such
opportunities with a manager/partner;
• Develop internal contacts and demonstrate an awareness of the services offered by other
departments in the firm;

Internal development 
• Provide on the job training and guidance to more junior team members throughout the
assignment process;
• Contribute to office-based training sessions including development of training material;
• Conduct induction training for new staff members;
• Do job appraisals for more junior team members;
• Check that the staff planner is kept up to date for each assignment;
 

Please note, if you are not a fluent German or Spanish speaker similar opportunities may be available for audit managers with other language skills - so please apply. 

The Talent Set are delighted to be working with a fantastic Health Charity to find their Health Marketing Manager.

The charity offers a flexible working environment, with hybrid working from their London Bridge office.

The Health Marketing Manager will be responsible for the overall management and delivery of the health education and research marketing and communications work. The post holder will work closely with the wider communications and campaigns team, as well as others across the charity to ensure that the latest evidence and research underpins all the content that they produce. This includes information pages on the website, webinars, podcasts, social media videos.

Key Responsibilities:

• Develop a strategy for the delivery of the health education offering in line with organisational objectives.
• Lead on the planning and production of health education content, including online health information pages, webinars and educational videos.
• Develop and maintain systems for evaluating and measuring impact 
• Working with the wider communications and campaigns team, develop the new podcast offering 
• Work with research colleagues to keep up to date with research portfolio and find the best ways to publicise the pioneering projects advancing women’s health research and the impact of completed programmes.  This includes showcasing the work of future academic leaders in women’s health.
• Delivering impactful educational writing and research summaries by seeking out and distilling complex scientific information into engaging content that can inspire supporters.
• Develop new information products aimed at engaging women in traditionally marginalised communities.
• Work with colleagues in fundraising on corporate partnership opportunities that have a focus on education and research projects.
• Reviewing and editing content and checking the scientific accuracy of information. This may include responses to enquiries from the public and fundraising content for philanthropic and mass marketing audiences.
• Form and maintain relationships with researchers and other relevant experts, including managing peer reviewer volunteers.

Person Specification:

• Experience of developing health information for patients and the public, ideally for a charity.
• Expertise in translating science and research into communications for a lay audience.
• Experience producing online assets for educational purposes, including video and familiarity with a variety of digital channels to promote them.
• Experience working on podcasts.
• Experience of working with agencies and freelancers to deliver projects.
• Excellent verbal and written communication skills, including the ability to translate complex scientific information into accessible content.
• Strong evaluation and reporting skills measuring performance and success.
• Ability to understand the engagement needs of different audiences and the ability to create content for them.
• Ability to build effective working relationships with colleagues, researchers and other stakeholders.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Salary: £30,750 - £36,990, depending on experience 

Hours: 35 hours Monday to Friday (flexible)

Location: Remote, with some travel across the UK

Job Ref: 1211

Are you a skilled fundraiser with a passion for social justice?

Cranstoun is recruiting for a brand new role to lead on raising funds from charitable trusts and foundations.

The Trust Fundraising Manager will build on Cranstoun’s existing fundraising pipeline and develop new relationships with grant-makers to support the charity’s work across all five service areas: drugs and alcohol, domestic abuse, criminal justice, housing & homelessness, and children & young people.

We’re looking for a skilled fundraiser with an entrepreneurial approach. You will have experience of working in a fundraising and/or charity environment and a proven track record of researching and securing trust and grant income.

This role will be home based, with regular travel to London/Birmingham and other areas of the UK.

We encourage applications from individuals looking for flexible working arrangements.

To download an application, please vist the website via the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: Sunday 15 March 2025.

Interview date: w/c 24 March 2025.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.

Registered Charity No: 1061582

Our client is a UK charity supporting people with learning disabilities, their families, and carers. They provide services, advocate for inclusion, and campaign for equality, aiming to empower individuals to live full and valued lives. Prospectus is excited to be working with this exciting organisation to appoint a new talented Senior Partnership Manager.

The Senior Partnership Manager will work across New Business (60%) and Account Management (40%) developing and implementing account plans for each partner. The post holder will be accountable for the delivery of the charity's high value-value and multi-year partnership programme.

The selected candidate will have managed a varied portfolio of six-figure partnerships and be adept at growing and extending existing partnerships.

You will have experience of building and managing a pipeline and  of managing relationships across an organisation to generate income from corporate donors.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds and we are happy to make any reasonable adjustments to enable all interested candidates to apply. Please contact Jessica Stoddart at Prospectus for support with your application.

If you are interested in this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Civitas Recruitment are excited to be partnering with a great legal charity dedicated to the promotion of access to justice, upholding the rule of law and ensuring fair systems. The charity exists to ensure that state decision-making is fair and lawful, and that each person has the power to hold public bodies to account. The charity represents, and supports people marginalised through poverty, discrimination, or disadvantage when they have been affected by unlawful state decision-making. 

An exciting opportunity exists for a Philanthropy Manager to join the team. This is a great opportunity to shape and lead the charity’s first ever mid-value fundraising programme. As the Philanthropy Manager, you will create meaningful donor relationships, craft compelling fundraising journeys and directly contribute to ensuring that justice is accessible to all.

Who are we looking for?

Ideally, candidates will possess detailed knowledge of successful membership fundraising schemes and/or donor development, including design and implementation of fundraising systems and targets. Candidates will have knowledge and understanding of ethical practises, the Code of Fundraising Practice, including GDPR and the regulation and environment in which charities operate. Candidates will possess skills required to identify, research and qualify potential donors, including donor behaviour, needs and motivations for giving. Outstanding written and verbal communication skills, with an ability to consistently craft compelling propositions and communications is essential for the role. You will have good knowledge of how to audit and evaluate the effectiveness of fundraising and communications.

If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis.

Leading international development grant assurance specialists seek experienced French speaking audit professional for exciting management opportunities. 

Responsibilities
• Travelling internationally to a wide range of locations, on a regular basis, conducting audits or special assignments; working with, and supporting NGOs, public sector organisations & institutional donors such as the UN.
• Demonstrate a detailed knowledge of public sector audit issues and techniques and provide guidance to other team members based on previous experience;
• Demonstrate a detailed understanding of public sector structures and the legal and contractual frameworks in which the assignments are performed and provide guidance to other team members based on previous experience;
• Demonstrate a detailed understanding of International Standards on Auditing (ISAs) and provide guidance to other team members based on previous experience;
• Be involved in the assignment process from planning to finalisation;
Prepare a tailored plan for large or complex assignments based on an understanding of the terms of reference;
• Lead assignment fieldwork teams including locally based staff for large or complex assignments;
• Demonstrate the ability to identify the findings on an assignment and write them up in a detailed, precise and clear way in the assignment report;
• Lead opening meetings and present the audit findings at closing meetings;
• Conduct assignments in a sceptical but constructive manner;
• Draft a report for each assignment on a timely basis;
• Be responsible for completing the audit programme and audit file;
• Be aware of assignment deadlines and work with the team to ensure deadlines are met;
• Monitor the time spent on assignments against budget and discuss with the Manager if budget overruns are anticipated;
• Prepare proposals for specific assignments within a framework contract
• Contribute to drafting tenders;
• Identify potential opportunities for obtaining new work. Take action to follow up such
opportunities with a manager/partner;
• Develop internal contacts and demonstrate an awareness of the services offered by other
departments in the firm;

Internal development 
• Provide on the job training and guidance to more junior team members throughout the
assignment process;
• Contribute to office-based training sessions including development of training material;
• Conduct induction training for new staff members;
• Do job appraisals for more junior team members;
• Check that the staff planner is kept up to date for each assignment;
 

Please note, if you are not a fluent French speaker similar opportunities may be availabe - so please apply. 

We are seeking a dedicated and experienced Interim HR Operations Manager to join a non-profit organisation based in South London. In this role you will lead on the delivery of all HR Operational activities including administration of end-to-end payroll, compensation, benefits, reward, HRIS (iTrent) and reporting to ensure the smooth operation of HR processes.

As our HR Operations Manager you will be responsible for the annual benefit renewals and day to day supplier management of the benefit providers and administration of reward and recognition, whilst managing the flexible benefit programme, the annual cyclical benefit enrolment and maintaining supplier relationships and contracts. You will be our lead on negotiations on benefits, both resolving escalated benefit-related queries, and working with the flexible benefits provider to address monthly operational matters. Your role will have oversight of completing new starter administration for the Company Pension Schemes (DB and DC) and pension arrangements and you will lead key annual reward events, such as the annual salary and bonus review, annual refresh of benefits platform, total reward statements, and Pension and Tax Events.

This role also has responsibility for management of the data on the HRIS (iTrent), maintaining accurate employee records and data, annual audits are complied with and supporting the HR Systems Specialist with payroll and ad-hoc reporting. You will be accountable for ensuring the end-to-end payroll process is efficient and effective, meeting all payroll deadlines. You will oversee the team in performing all payroll year-end activity requirements and be responsible for the final reviews of data, compiling the final set of reports for Head of HR authorisation.

Collaboration with the HR Systems Specialist is essential to ensure the effectiveness and efficiency of the HRIS and management of data, maintaining accurate employee records. You will also assist the Head of HR and Head of Data on HRIS improvement projects, identifying opportunities to enhance service delivery through process enhancements and leveraging HR technology.

Salary: £42,697.67 per annum (plus a company car)

Location: Home based – with travel

Contract: Permanent

Hours: Full time - 37.5 per week

Closing date: Tuesday the 25th of February at 11:30pm

Does your proven experience of charity or high street retailing include having been involved in shop developments or new shop openings and utilising your commercial skills to drive a business? Then join Shelter as a Store Development Manager and you could soon be key in helping us to further develop our already thriving network of shops.

About the role

The focus of this role is the ongoing development of the shops chain with a specific focus on our large format furniture shops. For our existing shops this will involve supporting the shop and field teams working to optimise income opportunities through the delivery of operational excellence. Regarding new shops this will involve working closely with the property team around site evaluations and assessments and project managing the retail element of the development.

The role will involve developing and launching an operating model for our furniture business to encompass logistics, merchandising, optimisation and service initiatives. Working in partnerships with the retail area managers to maximise shop performance with the primary focus being on our furniture shops. Liaising with the property and facilities team in opening of new and pop-up shops, particularly around site selection and merchandising and a range of internal partners and external agencies to ensure the smooth delivery of all projects including the property team, community shop managers and shop support team.

About you

You will need to have experience of charity and high street furniture retailing utilising commercial skills to drive the business, as well as experience of being involved in shop developments or new shop openings. You will need to demonstrate skills including being analytical, be able to problem-solve and strong project management skills. Working collaboratively will need to come naturally to you and the ability to work across multiple internal and external teams to deliver projects and activity.

Importantly you will need to have a full UK driving licence and flexible working style due to the role involving significant travel across England and Scotland, you will be provided with a car and will receive full travel expenses to enable you to do this.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

This role sits within our Income Generation directorate in our retail team.

The Store Development Manager role will involve working with and reporting into the Head of Retail at Shelter and you will work alongside the other store development manager, as well as supporting many colleagues across the retail function.

How to apply 

Please submit your CV along with a supporting statement. In the supporting statement, please give relevant examples in line with the role responsibilities of how you meet the criteria in the 'About you' section of the job description, following the STAR format. Please also demonstrate how you address the following Shelter behaviour in your answers.

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

£56,401 per annum (rising to £58,150 per annum in April 2025)

35 hours per week

Fixed-Term Contract - 15 months maternity cover

London based with the option of hybrid working in the office and from home*

We’re looking for an expert and experienced Financial Planning & Analysis Manager to join and support the Chartered Society of Physiotherapy’s finance team at an exciting time of financial transformation.  

Are you:

· A leader and collaborator, looking for an outstanding opportunity to lead on financial transformation across the organisation?

· A solutions focussed and big picture thinker, who is able to challenge and shape the next stage of our financial strategy, working directly with our Leadership Team?

· Driven and passionate about building effective relationships and maximising value for money?

· Able to challenge well and support financial skills development at all levels across the organisation?

· A values-led and trusted people leader with strong technical and line management skills?

If so, we want to hear from you!

About the role…

We are seeking an expert and experienced Financial Planning & Analysis (FP&A) Manager to join our ambitious finance team during an exciting period of financial transformation across a £25m trade union and two associated charities. As part of our new finance strategy, we are embedding long term planning and modelling across the organisation during a time of significant change. We are designing and rolling out sophisticated reporting and analysis, working directly with the Leadership Team on high profile finance transformation projects. With a new finance system in place and more systems development in progress, we need you to maximise these products to improve our financial analysis, long-term modelling and planning and build financial confidence and literacy at all levels.

As the FP&A Manager, you will lead on business partnering across the organisation and our two associated charities. You will lead on budgeting, forecasting and business modelling, to support the organisation to maximise strategic impact and minimise risk.

With excellent modelling, people management and communication skills, you will lead all organisational financial reporting and presentations, improve and roll out new analysis and dashboards and lead long term planning projects, whilst continually reviewing the wider business envirionment to identify any potential opportunities and threats.

As a senior finance expert within the organsiation, you will bring technical expertise, resilience, excellent communication and influencing skills. You will be a strong people leader who is able to bring others along with you, acting as a trainer and a coach to improve the financial understanding and enable stakeholders to understand and make effective financial decisions.

For an informal discussion about the role, please contact Shona Tchilingirian, at Head Office.

Why work for the Chartered Society of Physiotherapy?

The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's c65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare. We are proud to have been awarded the 2022 Best Companies One to Watch accreditation.

At the CSP our goal is to create a culture which is characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA and reflect the expectations we have of ourselves and others. They guide what we do and how we do it to have the greatest impact for our members. Please visit the website for further information.

We offer an excellent benefits package, including 27 days of annual leave, plus a Christmas office closure. We offer a competitive pension scheme (12% employer), life assurance at four times the annual salary, and extensive health and well-being support, including occupational health services, a 24/7 employee assistance program, and up to eight free counseling sessions per year. Additional benefits include enhanced family leave, company sick pay from day one, and financial support options such as season ticket loans and a cycle-to-work scheme. Employees also receive eye care support, flu vaccination vouchers, and access to CSP Plus discounts on a range of products and services.

*The CSP operates hybrid working where employees can work between their home and the office. Through discussions with line managers, the CSP encourages employees to decide how, when and where they work best in a way that balances the needs of the CSP, the team and themselves. The current expectation is that employees will travel to the office one day per week on a Wednesday. Homeworking is subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps.

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

To apply for the role please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.

Closing date: 10am, 26 February 2025.

Interview dates: 6 or 10 March 2025.

If you require any adjustments during the application stage, please email the Human Resources team at Head Office.

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our equity, diversity and belonging strategy, please visit the website.

NO AGENCIES

ROLE PURPOSE

As the Head of High Value at St George’s Hospital Charity, you will provide leadership and operational delivery of the High Value fundraising strategy. You will lead the planning and management of High Value income streams as well taking a proactive role in fundraising high value gifts from Trusts & Foundations, Corporate Partnerships, Major Donors, and Special Events.

This role will be responsible for leading the High Value team to generate £1.5m annually from High Value partnerships and will lead on the development and implementation of our fundraising strategy, with a focus to grow High Value income to £2.5 million annually over the next five years and by 29/30. Currently our High Value income is underdeveloped, and we are looking for a hands-on fundraiser who is prepared to lead the way in building up these high-value partnerships, whilst leading a team to buy-in to the strategy and consequently, achieve income targets.

You will play a significant part in ensuring our fundraising appeals are a success. We are currently raising £5m for the transformation of our children’s wards. You will be a hardworking, proactive, and ambitious individual who can inspire and manage a high-performing team to cultivate and steward our high-value supporters effectively.

MAIN DUTIES & RESPONSIBILITIES

Fundraising Activities

• Major Gifts: Cultivate and maintain relationships with high-value donors, ensuring effective solicitation, stewardship, and follow-up to secure significant contributions (six-figure gifts). You will lead on prospecting, stewarding, maintaining, and uplifting a portfolio of 20+ major donors/year. You will be responsible for doubling income from major donors from £350k/year to £780k/year in five years.
• Corporate Partnerships: Build a portfolio of corporate partners, including securing high-value Charity Of The Year partnerships. You will work with the team to grow this income stream from prospecting, approaches, applications, pitches, stewardship and providing account management. The postholder will build income from corporate partnerships from £230k/year to £770k/year over the next five years.
• Trusts and Foundations: Build and maintain a portfolio of 30+ Trusts & Foundation supporters. Responsible for researching, approaching and developing compelling applications with a focus on ensuring Trusts & Foundations provide a long-term, diverse and sustainable income stream bringing in £1m+ / year
• Special Events Management: With the support of High Value Officer oversee the planning and execution of key fundraising events, including the annual gala which aims to raise £250,000, ensuring financial performance and donor engagement are prioritised.
• Database Management: Work with our Database Manager to ensure consistent, accurate and timely data inputting processes. Thinking creatively and proactively to continuously monitor and improve data capture and reporting harnessing analytics to maximise fundraising potential.
• Prospecting: Undertake research and make use of tools to identify potential High Value partners.
• Content development: Write and design compelling cases for support that are tailored to our High Value prospects and partnerships grounded in our branding and communications toolkit.
• Collaboration: Work closely with the Trusts and Corporates Manager and High Value Officer to review and feedback on compelling, engaging applications for funding and produce high-quality reports that meet donor requirements.
• Monitoring and Evaluation: Produce regular reports on fundraising activity, analysing performance against targets, and identifying areas for improvement and growth.
• Stewardship: Lead on developing and delivering effective stewardship journeys and ensuring they are tracked and implemented across High Value giving.
• Stakeholder management: Represent St George’s Hospital Charity at pitches, fundraising events and meetings with internal and external stakeholders. Devise bespoke stewardship journeys for high value partners.

Leadership and Management

• Team Leadership: Line manage the High Value Officer and Trusts, Corporates, and Partnerships Manager, fostering a collaborative and high-performing team culture through motivation, feedback, support, and professional development.
• Strategic Development: Lead the development of the fundraising strategy across Trusts & Foundations, Corporate Partnerships, Major Donors, and Special Events. You will be responsible for setting clear, ambitious objectives and targets and ensuring these are understood, bought into, and met across the wider team.
• Budget Monitoring: Work with the Director of Fundraising and Communications to develop the annual budget, including leading on monthly performance reports and contributing to quarterly reforecasts.
• Reporting: Be responsible for collating and reporting data, including analysing Key Performance Indicators to Senior Leadership Team and Board of Trustees.
• Systems and Processes: Be proactive in your approach to solving problems and sharing these solutions with the team e.g. pipeline management, gift acceptance.
• Cross-Department Collaboration: Work closely with the Director of Fundraising and Communications and other teams to maximise high value fundraising opportunities.
• Capacity Building: Provide guidance and support to senior colleagues in building new funding relationships and enhancing overall donor engagement.
• Recruitment and Retention: Oversee recruitment processes to attract and retain high-quality staff, addressing performance and conduct issues proactively.
• Compliance and Best Practices: Ensure all fundraising activities comply with relevant regulations, best practices, and organisational policies, maintaining high standards of donor stewardship

This is not an exhaustive list of responsibilities. Duties may vary dependant on the needs of the Charity 

Applications closing date: Thursday, 6th March

Interviews: Thursday, 13th March

‍About Betknowmore UK

Our Vision

At Betknowmore UK, we work tirelessly to raise awareness, deliver support services and, through education, create more understanding about gambling related harm. ‘We want people to be empowered, to live the life they want to lead.’ Read more about our values, strategy and impact.

We exist to provide support and training services that prevent and address personal and societal harms caused by gambling. Together we aim to raise awareness, deliver support services and, through education, create more understanding about gambling harm.

How we started

Betknowmore UK was established in 2013 by Frankie Graham, who lived with a gambling addiction for nearly 20 years, prior to successful recovery in 2006. Find out more about our organisation and history via our website. 

Role Overview

We are looking for an experienced and dynamic GOALS Service Manager to manage and expand our outreach efforts. The Service Manager will be responsible for leading a team to deliver Betknowmore UK's Community Outreach services, engaging with local communities, and supporting individuals impacted by gambling harms. 

This is a key leadership role that involves overseeing the service’s strategy, operations, and delivery, ensuring that services are accessible, effective, and meet the needs of diverse communities. 

The Disclosure & Barring Service (DBS) -Disclosure

Betknowmore UK aims to promote equality of opportunity for all with the right mix of talent, skills and potential. Betknowmore UK welcomes applications from diverse candidates. Criminal records will be taken into account for requirement purposes only when the conviction is relevant. As Betknowmore UK meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI 20131198. All applicants who are offered employment will be subject to a criminal record check from the Disclosure & Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

‍Key responsibilities and accountabilities

1. Leadership and Team Management:

• Lead and manage the GOALS team, ensuring they have the resources, support, and training to effectively deliver services.
• Provide regular supervision, mentoring, and performance feedback to outreach staff.
• Design and implement training plans to enhance team capabilities and leadership potential. 
• Set individual and team performance goals, conduct regular performance reviews, and offer constructive feedback. 
• Identify opportunities for improvement and support team members in their growth and development.
• Develop and maintain a high-performing team culture that reflects Betknowmore UK's values and commitment to compassionate, non-judgmental support.

2. Service Delivery and Development:

• Oversee the delivery of community outreach initiatives aimed at raising awareness of gambling harm and providing support to individuals and communities.
• Ensure the team is effectively engaging with local organizations, community groups, and other stakeholders to increase the visibility of our services.
• Monitor the quality of service delivery and make improvements where necessary to meet the needs of service users.
• 3. Strategic Planning and Service Improvement:
• Collaborate with senior management to develop and implement the strategic direction for community outreach services, ensuring alignment with Betknowmore UK's wider objectives.
• Continuously evaluate service effectiveness, gathering feedback from stakeholders, service users, and team members to drive continuous improvement.
• Lead the development and implementation of outreach campaigns and partnerships to engage at-risk communities.

4. Reporting and Compliance:

• Maintain accurate and up-to-date records of outreach activities and case management, ensuring compliance with confidentiality and safeguarding procedures.
• Prepare and present regular reports on service performance, including outcomes, challenges, and achievements.
• Ensure that all outreach services meet organizational standards, as well as external regulatory requirements

5. Stakeholder Engagement and Networking:

• Build and maintain strong relationships with external partners, including community organizations, local authorities, and support services.
• Represent Betknowmore UK at community events, conferences, and other networking opportunities.
• Work collaboratively with other service lines within the organization to ensure a holistic approach to supporting individuals with gambling-related harm.

Key Requirements

Essential:

• Significant experience in a leadership or managerial role within a social services, community outreach, or public health setting.
• Demonstrable experience in managing outreach or support services, with a focus on community engagement and impact.
• Strong communication, interpersonal, and presentation skills.
• Proven ability to work independently, manage a team, and collaborate with diverse stakeholders.
• Ability to analyse data and use insights to improve service delivery and outcomes.
• Commitment to promoting equality, diversity, and inclusion in all aspects of work.
• Strong organizational and time-management skills, with the ability to handle multiple priorities effectively.

Desirable:

• Knowledge and understanding of gambling harm, its impact on individuals and communities, and the available support systems.
• Experience of working in or with the gambling sector, or experience of working with vulnerable or at-risk populations.
• A relevant qualification in social care, public health, or community outreach.
• Knowledge of safeguarding policies and procedures.
•  

Application Instructions

Please read the Job Pack for full details of the role. Applications must contain a cover letter and a CV to be considered for the role. Your cover letter (no more than 2 pages) and should outline how you meet the role specification and demonstrate an interest in the role. The closing date of Sunday March 2nd 2025 however interviews will be held on a rolling basis.

Welcome to Ada!

We are the Government's National College for Digital Skills, dedicated to educating, supporting, and inspiring the next generation of digital pioneers. Our college is expanding, with a new permanent home in London, a 9 minute walk from Victoria Station, for our 6th form and Apprenticeship programs, and a growing Apprenticeship programme in Manchester.

Our student body is diverse, hailing from diverse backgrounds, and we are committed to leveraging technology to foster social mobility. They are passionate about tech with outstanding behaviour and attitudes and we are committed to supporting them to progress onto highly skilled roles in the digital sector.

All students study BTEC (RQF) Level 3 Computing programme for at least 66% of their curriculum with the other coming from A levels. Students undertake regular off-curriculum industry projects with partners such as King Games, Deloitte, Bank of America and Salesforce. We are passionate about high quality teaching and learning, using industry’s problems to bring education to life for our learners and thinking of innovative new approaches to communicating some of tech’s more challenging concepts.

Our students achieve highly across all subjects and progress to an amazing range of destinations.

Recently these have included those who embarked on a Degree Apprenticeship with Deloitte, Salesforce, ClearScore, PwC and Lloyds Banking Group as well as those who continued to study further at a range on Universities including Nottingham, Queen Mary, Lancaster, Kingston and many more.

Role Overview

Ada, the National College for Digital Skills, has a strong and healthy internal culture, with over 80% of employees reporting that they align with the college’s mission and that the college has a supportive culture.

As a fast-growing and changing organisation, we now need to ensure that employees across the organisation feel supported to perform effectively, engage with college systems and processes, and collaborate across locations, departments and teams.

Reporting into the Head of HR and with a dotted line into the CEO and Director of External Relations, the Internal Communications Manager is responsible for the development, delivery and management of the college’s communication channels, programmes and campaigns to drive employee engagement and improve overall college performance.

The post holder will lead on developing and executing internal communications strategies, with the support of the HR and the External Relations teams, to ensure that staff within the college are motivated, informed, engaged and able to perform their roles effectively.

The post holder will work with leadership teams across the college to create high-quality, engaging content for various communication channels, including newsletters, intranet sites, emails, handbooks, staff training, and employee recognition programmes.

The post holder will work closely with the Head of HR, Director of External Relations, and CEO to understand internal communication needs and ensure that these are aligned with the college’s organisational strategic objectives and support staff retention and recruitment initiatives.

Main Duties and Responsibilities

● Create clear, compelling and engaging communications that ensure an effective and timely flow of information between the college’s HR/Executive Leadership Teams and the wider organisation.

● Support the CEO and Executive Leadership Team in building the internal Ada brand to create and maintain a strong internal identity and tone of voice to be used across the college.

● Manage and develop innovative communication channels, both online and offline, with a particular focus on evolving digital platforms in line with industry best practice.

● Act as Project Lead on the transition away from the college’s primary employee communication channel (Workplace), identifying alternative options and managing the implementation of the chosen suitable alternative.

● Act as Project Lead on the various college intranet and internal HR microsite projects.

● Lead on the development and introduction of an Ada termly staff newsletter.

● Support the college with the development and facilitation of engaging employee training across all teams.

● Support the Head of HR and the Director of External Relations with developing and delivering employee engagement and communication plans in response to college needs.

● Support the HR resources team with administrative duties during times of absence and annual leave.

● Be responsible for ensuring cross-organisational collaboration channels are effective with regard to event planning, implementation of new systems, and adherence to organisational processes and planning systems.

● Lead on the implementation and improvement of the staff induction process alongside Senior HR Officer.

PERSON SPECIFICATION

● The postholder will possess highly effective and engaging communication skills. They should excel in written, verbal and presentation skills. Previous experience of working with digital channel communication tools is essential.

● The postholder will have a proven track record of working on internal communication campaigns , creating and deploying employee communication and engagement channels. They will be familiar with utilising the full range of media ( digital/social/face-to-face), with measurable impact and return on investment.

● Experience of creating and delivering creative and tailored communication solutions and campaigns to drive employee engagement.

● Experience of delivering training sessions

● Experience of working in a school setting or other similar regulated environment. Other Requirements:

● The successful candidate will have the choice of working in either our London office or our Manchester office.

The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post. References for shortlisted candidates will be requested prior to the interview day.

Remuneration and Benefits Salary: £45,000 pro-rata (London), £40,050 pro-rata (Manchester).

Selection process: 2 Stage interview & Assessment.

Main hours: 9AM-5PM (Mon-Thurs).

Holidays: 30 days per annum (3 of these days must be reserved for the period Between Christmas and New Year).

The salary for this role will differ depending on the location chosen.

Safeguarding

Ada, National College for Digital Skills is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. The successful candidate will be required to have an Enhanced Disclosure and Barring Service (DBS) check and references will be sought from previous employers prior to commencing employment. Other related pre-employment checks appropriate to the post will also be carried out.

We care about equity, diversity and inclusion

Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

● To provide and promote equality of opportunity in all areas of its work and activity;

● To recognise and develop the diversity of skills and talent within its current and potential community;

● To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;

● To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;

● To promote good relations between individuals from different groups.

Applicants with disabilities

Ada is keen to increase the number of disabled people it employs. We, therefore, encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please contact us.

Sponsorship

Sadly, we are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

About the Role

We are seeking an Educational Events Administrator to lead the Core Topics programme, a series of educational events across the UK. You will manage event logistics, liaise with speakers and sponsors, oversee delegate communications, and ensure smooth event delivery. The role involves travel and overnight stays for approximately, but not limited to, 12 events per year. Reasonable time-off-in-lieu (TOIL) is available.

About You

We’re looking for an organised and proactive events professional with 1-2 years' experience in event planning, strong communication skills, able to juggle multiple priorities to tight deadlines and IT proficient. Experience in the membership or not-for-profit sector, CRM systems (Microsoft Dynamics), and marketing platforms (Dotdigital) is desirable.

Why Join Us?

Enjoy hybrid working, career development opportunities, and the chance to contribute to education in healthcare. 

Why the Association?

The Association of Anaesthetists is a membership organisation for Anaesthetists with almost 10,000 members.  Our main aims are to advance and improve patient care and safety and to promote and support education and research in the field of anaesthesia.  We represent, protect, support and advance the interests of our members.

Key responsibilities:

General

1. To contribute to the educational objectives set out in the department and the 5 year strategy.

2. To lead on, with guidance from the Educational Events Manager, all Core Topics programme activities to ensure KPIs are met. To also work on ad-hoc meetings and courses of similar size and complexity as and when needed.

3. To work with the board lead for Core Topics and the education committee to continually keep the Core Topics programme innovative and fresh, in terms of topics and format.

4. To be a proficient user of the CRM (Microsoft Dynamics) and be part of future proofing the CRM through testing further updates and engaging with the CRM department on further upgrades.

5. To be fully responsible for the end-to-end management and running of Core Topics and to help the Educational Event Administrator (Seminars) with seminar meetings.

6. To provide support in the running of the Association’s webinar programme using Zoom Webinar.

7. To undertake all delegate correspondence, sharing responsibility to monitor and take ownership of the general events inbox. To deal with initial enquiries, to confirm bookings and to process cancellations and ensure queries are resolved prior to the meetings. 

8. To be a point of contact for telephone and email enquiries pertaining to the Association meetings, courses, Core Topics and seminars. To proactively respond to all enquiries and ensure that they are dealt with in an efficient and timely manner. 

9. To assist the Educational Events Co-ordinators with allocated components of the Conference project plan where assigned which may include but are not limited to: badging, accommodation, workshops, photography.

Core Topics Logistics

1. To lead on the Core Topics programme proactively ensuring set KPIs are achieved. This will be done by forward planning to ensure the Core Topics are booked in the calendar of events in a timely manner to ensure maximum lead times for marketing of the Core Topics programme. Avoiding where possible conflicts in the Core Topics programme with other Association events and other society/organisations events that may be in direct competition.

2. To be responsible for all organiser, speaker, and delegate management for Core Topics making sure all requirements are accurately recorded and that their needs are met before, during and after the event.

3. Communicate sponsorship and exhibition opportunities to the Partnerships and Sponsorships Manager. Act as the primary contact for exhibitors and sponsors post-onboarding, providing administrative support and ensuring clear communication, timely deliverables, and positive relationships throughout all event stages.

4. Work with our e-education Manager in setting up and running webinars using Zoom. 

5. To be responsible for on the day running of the Core Topics. This will include travelling to Core Topics across the UK and will require overnight stays.

6. Contract with venues for Core Topic events, ensuring they are within budget and have favourable terms. Work with the venues to coordinate requirements such as room setup, catering, and audiovisual needs.

7. To prepare delegate, speaker and exhibitor materials for meetings and Core Topics.

8. To ensure that all bookings are correctly processed via the Association CRM. To keep accurate records of booking numbers and patterns and to report progress to the team on a weekly basis. 

Finance

1. To produce and maintain accurate financial records of bookings taken for meetings and Core Topics and to issue invoices and receipts where necessary.

2. To liaise with the finance department regarding registrations and to ensure resolution of financial queries.

Continual Improvement

1. To be responsible for post evaluation information for events detailing delegate statistics and feedback, making recommendations for improvement and to attend and give feedback on all aspects of event activities during weekly meetings.

2. To work with the events team to ensure the continual development and improvement of the educational programme, both through content and format of meetings, be it online, hybrid or in-person.

3. To ensure the smooth running of administrative systems throughout the team, maintaining an effective filing and archiving system and to develop procedures to accurately record information.

4. To be responsible for implementing quality assurance within the Association QA policy and procedures

5. To develop and maintain effective relationships with members, staff and external contacts.

6. To attend educational committee meetings as and when required, to produce reports relating to Core Topics/meetings to be submitted to the education committee.

Marketing

1. To proactively review and update the content of the events and Core Topics pages of the Association website on a daily basis (where necessary).

2. Work closely with the Digital Communications team and Educational Events Manager to plan, develop, and execute promotional activities that enhance event visibility and boost registrations.

3. To assist with data collection for events and further analysis if required.

This job description is intended to reflect the main duties and responsibilities of the post and is not an exhaustive list of duties. The post holder may be required to undertake other duties which are commensurate with the role.

Person specification

Skills, knowledge and experience 

Essential

Educated to degree standard or equivalent.

1-2 years’ experience of organising the logistics of events, delivering results on time and to budget. 

Sound administrative skills and proven administration experience in a busy, customer-focused environment.

Experience of flexible working with ability to vary work patterns and prioritise tasks to meet the changing needs of the business as and when required. 

A very strong organiser, able to juggle multiple priorities, achieve tight deadlines and delegate clearly. 

Excellent oral and written communications skills with confidence to communicate clearly, concisely, effectively, with an excellent telephone manner. 

Excellent interpersonal skills and able to develop good relationships with colleagues at all levels.

Demonstrates a positive ‘can do’ attitude.

Resourceful, flexible, and creative, proven ability to solve problems and work well under pressure. 

A conscientious worker who applies attention to detail.

Strong Computer and IT literacy skills in a Windows environment.

Desirable 

Experience of working within the membership or not-for-profit sectors. 

Experience of using Microsoft Dynamics

Experience of using marketing software platforms such as dotdigital

Experience in running online events, using Zoom.