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127

Programme Communications Lead Jobs in Manchester, Greater Manchester

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Top job
The Engineering Development Trust (EDT), Manchester (Hybrid)
£23,400 - £27,800 per year
EDT are seeking a motivated individual to support our external accreditation work and contribute to business process improvement.
Posted 1 day ago Quick Apply
Closing tomorrow
Tackle Prostate Cancer, Remote
£26,500 per year
Would you like to be part of a charity that helps support men's health and improves user involvement in cancer care?
Posted 1 week ago Quick Apply
National Children's Bureau, Remote
£27,824 per year with generous benefits package
Posted 5 days ago
Closing in 3 days
Overcoming Multiple Sclerosis, Remote
£31,000 per year
Are you an experienced Service Delivery Manager ready to make a meaningful impact at the world's leading MS healthy lifestyle charity?
Posted 4 days ago Quick Apply
Closing in 7 days
Neuroendocrine Cancer UK, Remote
£35,000 - £40,000 per year
We are seeking a passionate and experienced Fundraising Manager to join our team during an exciting period of growth for the organisation.
Posted 1 week ago
Ambition Institute, Manchester (Hybrid)
£33,000 per annum + £3,000 London weighting (if applicable)
Posted 2 days ago
SafeLives, Remote
£28,087.63 - £29,183.06 (pro rata)
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.
Posted 4 days ago
The Woodland Trust, Remote
£39,000 - £42,000 per year
Posted 1 day ago
Closing in 4 days
IntoUniversity, Manchester (On-site)
£35,500 per year
Posted 2 weeks ago
Marie Curie, Remote
£28444 - £29444 per annum
Posted 2 days ago
The Social Mobility Foundation, Manchester (Hybrid)
£29,900 per year plus £2,200 London Weighting if applicable
Posted 1 week ago
Page 4 of 9
Glasgow, Glasgow City (Hybrid)
Manchester, Greater Manchester
Southampton
Welwyn Garden City, Hertfordshire
£23,400 - £27,800 per year
Full-time
Permanent
Job description

As a Quality Assurance Administrator, you will be a critical function of our work to deliver externally accredited, industry led programmes against our Industrial Cadets framework, endorsed by HRH King Charles III.

You will also support and help refine our internal business processes, especially around our CRM platform, Hubspot. Moreover, you will be given ample opportunity and encouragement to contribute to continuous improvement projects and put forward your own ideas for internal transformation.

ABOUT EDT: EDT is a UK-wide charity with over 35 years of experience developing and delivering industry-linked STEM educational content. Our mission is to connect young people with industry and inspire STEM futures. Our programmes are designed to engage a wide range of young people and meet the needs of industry and education, through face-to-face and virtual delivery. Young people are at the heart of what we do and through providing industry informed, curriculum enhancing learning experiences, we help them develop personal and interpersonal skills, fulfil their potential, and make informed decisions about their future. We recognise their achievement through Industrial Cadet accreditation and awards, an industry-led quality benchmark. Our mission is to connect young people with industry and inspire STEM futures. Our core values include being 'passionate, collaborative, dynamic and showing respect'.

Reporting to: Quality Assurance Manager

Salary: Band A, up to £27,800 p.a., depending on skills and experience. Permanent Contract

Benefits: 25 days annual leave per year plus bank holidays; pension (up to 10% employer contribution); life insurance (3 times annual salary); hybrid and flexible working; well-being support.

Location: Hybrid working, with travel to one of our regional offices as and when required. The preference is to be based close to our Manchester office, however applicants within commutable distance to one of our other offices (Glasgow, Birmingham, Welwyn Garden City, Southampton and Plymouth) will be considered.

Hours: Full time (37.5 hours per week).

Job Description

Quality Assurance

  • Deal with external and internal enquiries
  • Work closely with Industry Engagement and Partnership team to deliver industry-led (external) accreditation in a timely manner
  • Lead the materials ordering process, including the distribution of certificates and badges to regional offices and external partners
  • Take the lead on external partner feedback surveys, student data requests and observation reports, working with partners to ensure their completion and return
  • Manage Quality Assurance data dashboards and work with the Head of Impact to provide evaluation and impact statistics for external Industrial Cadets accreditations
  • Liaise with the Marketing team to update Industrial Cadets and Quality Assurance partner materials (such as certificates and information packs) on a periodic basis
  • Perform an internal Quality Assurance moderation process three times a year to ensure consistency of delivery from internal teams and escalate any feedback where appropriate

CRM Support

  • Be a Hubspot ‘super-admin’, acting as an initial point of contact for internal staff queries, making changes to the system and escalating queries internally and to external partners where appropriate
  • Manage the support ticketing process for Hubspot queries
  • Support, and eventually lead, weekly online Hubspot drop-in sessions for internal staff enquiries
  • Perform data quality audits on Hubspot, ensuring data is entered consistently by teams in accordance with their processes, cleansing data where appropriate

Business Improvement

  • Actively support the Quality Assurance Manager and Operations Director on continuous improvement projects, including supporting with team requirement gathering and process documentation
  • Proactively identify opportunities to streamline internal processes or potential new initiatives, communicating this to the Quality Assurance Manager

Person specification

Essential

  • Professional and proactive, with real pride in the quality of work
  • Ability to take initiative and proactively investigate solutions to current and potential issues
  • Excellent interpersonal and communication skills
  • A team worker who can liaise and collaborate with colleagues and other stakeholders
  • Organised - can manage workload and deadlines and demonstrate effective time management
  • Attention to detail and analytical skills
  • Very confident IT user, in particular with CRM systems and Microsoft Office
  • Positive and resilient attitude

Desirable

  • Experience of the charity or education sector
  • Experience of Hubspot and Microsoft Power Automate

Special conditions: The successful candidate will be required to fulfil an enhanced DBS/PVG check.

Closing date: Friday 1st November 2024

Interview date: W/C. Monday 4th November 2024

Start date: ASAP

Application resources
Posted by
The Engineering Development Trust (EDT) View profile Organisation type Registered Charity Company size 21 - 50

Our mission is to connect young people with STEM and inspire STEM futures.

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Posted on: 18 October 2024
Closing date: 01 November 2024 at 18:00
Tags: Administration,IT,Project Management,Customer Service,Operations,Digital,Compliance / Quality,CRM,Customer support,Data Analysis,Data Entry,Education,Entry level / Graduate,Information Management,Office Management,User Experience / UI / UX