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Digital Officer (Website) at The Royal Marsden Cancer Charity
Full Time, Permanent
Location: Chelsea, London UK with occasional travel to Sutton.
Hybrid Working: 40% of time in Chelsea/Sutton office, London UK
£28-32k DOE
What we offer:
- Hybrid working between home and Chelsea, London with occasional travel to Sutton.
- 37.5 hrs a week, with flexible working around our core hours of 10am to 4pm
- 27 days annual leave
- Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
- Training, support and development opportunities
- Access to the blue light discount scheme
- Range of wellbeing initiatives
Looking for a meaningful career in digital?
The Royal Marsden Cancer Charity raises money solely to support The Royal Marsden, a world-leading cancer centre. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world.
From funding state-of-the-art equipment and ground-breaking research, to creating the very best patient environments, we will never stop looking for ways to improve the lives of people affected by cancer.
We are a very ambitious organisation which has gone through transformational growth over the past five years. Alongside funding an existing programme of world-leading research, treatment and care, the Charity has recently completed its largest capital appeal to date, successfully raising £70 million to build the Oak Cancer Centre at the hospital’s Sutton site.
About the role:
The Digital Officer is a key member of the Marketing and Digital team. We are a friendly, creative, and supportive team, responsible for raising awareness and growing the brand of The Royal Marsden Cancer Charity, as well as our website, email, social, direct mail, paid advertising and more. This is a particularly exciting time to join our growing team as we shape and improve the charity’s digital approach and prepare to launch a new large-scale capital fundraising appeal.
As Digital Officer you'll work closely with Marketing and digital colleagues, as well as fundraising teams across the organisation. You will be a key player in maintaining and improving the charity’s digital presence, focussing on website management and web content, keeping our supporters and audiences at the heart of everything you do.
It is also an exciting time to join our digital team, as this role will begin part way through a redevelopment of our website. The Digital Officer will play a vital part in supporting the wider digital team to QA and deploy the new site, and support the Digital teams efforts to embed new ways of working and processes for the new site and ongoing roadmap.
Responsibilities include, but are not limited to:
- Support day-to-day management and improvement of the website. Includes content updates to ensure information is correct and up-to-date, and editing pages as needed across the site, following digital best practice.
- Support with the blog content calendar and blog content creation. Writing, building, publishing and optimising digital content, then measuring performance using tools like GA4 and Hotjar.
- Embedding and promoting digital best practice. Ensuring new content developed follows digital, SEO and UX best practices and supporting colleagues within the charity to understand and deliver the best digital experience across key campaigns by providing advice, recommendations and feedback.
- Supporting the wider Digital Team in delivering a training programme across the organisation, which will embed our new content creation process and build digital skills across the organisation.
To be successful in your application you'll need:
- Professional experience using CMS (Content Management Systems) and knowledge of website management, on-page and technical SEO and digital best practice. Knowledge of UX is desirable but not essential.
- Experience using data tools, such as Google Analytics for reporting and identifying actionable insights.
- Excellent copywriting, editorial and proofreading skills.
- Experience in writing for the web or digital channels and creating content tailored to a variety of audiences.
- Ability to communicate, work collaboratively and build good working relationships.
- Strong organisational skills with the ability to work proactively and manage multiple projects concurrently.
The following are beneficial to your application but not essential:
- Experience of digital collaboration and project management tools like Trello, MS teams or JIRA.
- Experience in a similar role within a complex organisation, charity or health/science organisation.
- Experience of working with contractors, agencies and freelancers.
- Previous training in digital publishing, digital marketing, Google Analytics, SEO, UX, copy writing or similar.
If this sounds like you, we’d love to hear from you!
How to Apply:
Please click 'Apply' and submit your CV and cover letter.
- Deadline for applications is 28th April.
- Interviews will take place from 28th April to 8th May.
- Role starts from 1st July.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:
• Can this be stopped?
• How will I live my life?
Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.
Fight for Sight is uniquely placed to answer both questions with a resounding ‘yes’. We fund the brilliant minds and bright ideas putting change in sight for everyone impacted by vision loss. Our researchers are making breakthroughs and discoveries that will help us better understand, diagnose prevent and treat vision loss.
We won’t stop until we: Save Sight. Change Lives.
We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy.
You’ll be part of something impactful, we’d love to hear from you.
Marketing Manager
A unique opportunity has arisen to join our busy communications team for a 12-month maternity cover. You’ll play a critical role in uncovering stories of social change, bringing them to life and amplifying these stories with a view to raising brand awareness, demonstrating impact and supporting fundraising activities.
Responsible to
Head of Communications and External Affairs
Direct reports
None
Working hours and contract
28h per week
Salary
£38k-42k depending on experience
Location
We operate a flexible working policy with a recommended two-days per week in our East London Head Office.
How to Apply
Please submit your CV and an up to two page supporting statement which evidences the specification below.
Closing date for applications: Wednesday 30, April 2025 at 9am
Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we reserve the right to close the vacancy as soon as we have found the right candidate.
Role Responsibilities
• Work with colleagues to develop tailored communications and marketing plans for key projects, agreeing and monitoring against KPIs,
• Advise and support colleagues on communications planning, audiences, channels, and key messages,
• Manage and maintain the communications activity planner ensuring that cross-departmental needs are identified and prioritised,
• Produce engaging communications – writing, editing and proof-reading – ensuring consistency and compliance with brand, values, key messages and style guides,
• Act as a 'brand guardian' ensuring consistency across all internal and external communications,
• Contribute to the successful marketing and delivery of engagement events for funders and partners.
Inter-departmental working
• Working with social change (impact) colleagues, identify leading impact stories and case studies, which we can tell across print,online and in multimedia formats.
• Work with fundraising colleagues to identify which stories of impact best support income generation from IG up to major donors and High Net Worth Individuals.
• Create and nurture positive relationships with the people and organisations whose stories we tell, ensuring they understand the central role they play in building coalitions of support for our work.
• Build an engagement plan for organisations receiving social change funding and set clear expectations around reporting and sharing evidence of impact. This could include regular briefings/meet-ups and a regular e-newsletter.
• Conduct regular on-site visits with funded projects capturing content.
• Develop, with support from an external consultant, a press strategy, which encompasses a strategy for reactive and proactive press, including promoting internal speakers.
• Support the programme manager with sharing information around social change funding rounds internally (internal comms)
• Build a reliable press list, including developing relationships with key journalists from relevant publications.
• With an external consultant, develop strategies to increase engagement with vision loss champions and other high profile supporters, directly relationship managing when appropriate.
Digital
• Run quarterly webinars framed around our work in social change, which can act as a showcase for impact and that feed the funnel of people interested in social change funding or funding social change.
• Ensure all funding rounds are accurately reflected on our website in good time for funding rounds going live.
• Build web pages crafted to appeal to individuals with an interest in funding social change research.
• Develop and deliver a corporate website portal that highlights the impact of our work and opportunities for how people can become involved.
• Search optimise content so that it appeals to those who are:
- Seeking social change funding
- Seeking to fund impactful social change programmes
- Seeking to replicate what works (blueprints for change)
- Develop digital and social media strategy, alongside Digital Content Manager.
Policy, campaigns and research (social impact)
• With Head of Communications launch a policy and public affairs arm for the new organisation.
• Contribute to the successful delivery of major integrated campaigns including awareness, fundraising or policy centred projects, ensuring alignment and amplification with all other activities.
• Contribute to the legacy strategy of campaigns, such as The Unseen and See My Skills.
• Represent Fight for Sight in cross-organisational working groups in this area.
Ad hoc role / support within the team
• Ensure that all systems and processes are fully GDPR compliant including regular reviews.
• Ensure increased levels of engagement with Fight for Sight’s social media channels, reporting on performance.
• Ensure that all content on the Fight for Sight website is up to date, fit-for-purpose and engaging, working with colleagues to monitor performance, proposing and testing improvements.
• Ensure that all communications reflect the experience of blind and vision impaired people and, wherever possible, co-produce activities and plans.
• Keep up to date on sector developments, sharing findings with colleagues.
• Support the selection of appropriate consultants and freelancers to support on areas of focus, including copywriting, design, digital platforms.
Person specification
Desirable skills, knowledge & experience
• Degree or equivalent (Communications, Marketing or related subject is desirable),
• A strong communicator, you’ll be able to forge relationships across departments and collect stories from colleagues, including fundraising, retail, volunteers and people with lived experience,
• We’re looking for someone who has empathetic and sensitive, you're skilled at treating people’s stories with care and attention, developing authentic narratives and communicating them for maximum impact,
• An expert interviewer who can draw out the details of people’s stories, you’ll spot what makes a strong story for our charity,
• With strong interpersonal skills, you’ll positively manage relationships with people who volunteer to share their stories, as well as internal colleagues and freelance writers, photographers, etc.
• Working with internal stakeholders to place diverse projects across fundraising, marketing, communications, retail and social change and medical research, you’ll place the stories so that they have the biggest impact for the charity while ensuring individuals aren’t overloaded with requests,
• Strong commissioning skills to manage a pool of external writers, photographers and videographers,
• Strong writing and editing skills to turn stories into engaging copy across a multi-channel environment,
• Demonstrable experience of PR and Press activity,
• Experience of working with key marketing platforms including Hootsuite and Canva, and e-newsletter platforms,
• Working knowledge of website editing platforms or content management systems.
Desirable
• Experience of working in the charity sector or within a medical research charity,
• An understanding of and commitment to the mission of ending avoidable sight loss and delivering positive social change for blind and vision impaired people,
• Experience at creating engaging, accessible content that really helps to support and inspire audiences and potential partners,
• A self-starter, proactive with a constructive and collaborative approach,
• The ability to make the complicated seem simple; you will enjoy sharing your skills, and developing others,
• Personable, with excellent listening skills and high emotional intelligence, with the ability to think creatively,
• An intelligent and proactive approach to problem-solving,
• Excellent accuracy and attention to detail,
• Experience of creating accessible content.
Personal qualities
• Strong communication skills and presentation style.
• Flexibility and a practical, can-do attitude.
• Highly motivated and able to juggle a varied workload.
• Personable, with excellent listening skills.
• Excellent accuracy and attention to detail.
• Growth mindset.
Flexibility
The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.
Employee benefits
We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:
• A great team and a supportive culture
• Employer pension contributions matching up to 10%, and death in service cover
• Generous parental leave
• Flexible/hybrid working options
• Apprenticeships scheme, study leave and financial support for training & development
• Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program
• An active Social Committee and staff events
Application & Interview process
See above for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Successfully shortlisted applicants will be invited to interview online via MS Teams
Accessibility
We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.
Equal opportunities, diversity & inclusion
Don’t meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.
We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.
Please submit your CV and an up to two page supporting statement which evidences the specification.
Closing date for applications: Wednesday, 30 April 2025 at 9am
Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we reserve the right to close the vacancy as soon as we have found the right candidate.
Groundwork South and North Tyneside has been Changing Places and Changing Lives for over 30 years through a variety of environmental, learning, health and skills programmes: North East and Yorkshire - Groundwork
The Green Exercise Project Officer will help people to connect with nature and each other while building levels of physical activity, supporting people to move away from a sedentary lifestyle and live a good life. We seek to deliver long-term programmes delivered across local green spaces, parks, riverside and coastline, to provide entry level accessible activity. They will be responsible for facilitating the implementation of the health and wellbeing projects and developing and delivering Green Exercise sessions with the aim of getting people active in the outdoors and building nature connection across South Tyneside and North Tyneside, increasing levels of physical activity and healthy lifestyle choices within the target communities.
The successful candidate will have a proven track record of delivering health and wellbeing sessions, particularly in an outdoor environment. With the experience of working within a community or environmental setting. They will also positively raise the awareness of Groundwork through engagement with a variety of partners and clients such as local residents, community groups, voluntary organisations and private companies.
We are a fast paced and diverse charity with an excellent track record in partnership working and high-quality delivery.
We are committed to the employment and career development of disabled people. To demonstrate our commitment we have been awarded the Disability Confident Scheme Symbol, which is awarded by the Employment Service.
Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.
Groundwork SaNT believes that a child, young person or vulnerable adult should never experience abuse of any kind. We have a responsibility to promote the welfare of all children, young people and vulnerable adults and to keep them safe. We are committed to practice in a way that protects them.
Changing Places, Changing Lives
The client requests no contact from agencies or media sales.
Senior Marketing and Communications Manager
We are seeking a creative and strategic Senior Marketing and Communications Manager to share the magic of Over The Wall Camp, inspiring supporters and reaching more children who need us.
Position: Senior Marketing and Communications Manager
Salary: £34 890
Location: Hybrid – based from our new site in Derbyshire, with at least one day per week in the office
Hours: Full-time
Contract: Permanent
Closing Date: Tuesday 22 April 2025
The Story of Over The Wall Camp
Imagine a place where children with serious illnesses and disabilities can forget about hospitals and appointments, where they can laugh, play, and truly be themselves. That’s what we create at Over The Wall Camp.
For over 25 years, we’ve been bringing joy, confidence, and friendship to children through our transformational residential camps and Camp in the Cloud programmes. We provide a space where every child can feel safe, included, and valued, regardless of their challenges.
And now, we’re growing. We’ve just purchased our forever home in Derbyshire, where we will welcome even more children for life-changing experiences. But to make this dream a reality, we need to share our story with the world - and that’s where you come in.
About the Role
As our Senior Marketing and Communications Manager, you will be the voice of Over The Wall Camp, leading the charge in making our charity a household name across the UK. You’ll play a key role in developing and delivering long-term marketing and communications strategies that raise awareness, drive engagement, and leading the charge in making our charity a household name. You’ll craft powerful stories, design impactful campaigns, and build connections with families, supporters, and partners.
Working closely with the Director of Marketing and Communications, you will help shape our brand, ensuring that more children, families, and supporters discover the life-changing magic of Over The Wall Camp. You’ll play a key role in developing and delivering long-term marketing and communications strategies that raise awareness, drive engagement, and leading the charge in making our charity a household name.
This role has significant opportunity for career growth and development.
Key Responsibilities
· Bring our story to life, develop and lead engaging marketing and communications strategies.
· Create compelling content (videos, blogs, social media, press releases) to inspire action.
· Grow and manage our social media presence, ensuring our community feels connected and engaged.
· Develop innovative marketing campaigns to boost fundraising and increase brand awareness.
· Work closely with our Community Team to engage new audiences across the Midlands and beyond.
· Lead PPC and email marketing campaigns to drive donations and supporter engagement.
· Collaborate on creative content for online and offline platforms.
About You
We are looking for a visionary storyteller who believes in the power of Belonging, Authenticity, and Growth. You are a strategic thinker and creative communicator with a passion for purpose-driven work. You bring a balance of big-picture vision and day-to-day tasks, and you’re confident in influencing across all levels of an organisation.
You will have:
· Proven experience in strategic marketing and communications.
· A creative mindset, with a passion for storytelling and audience engagement.
· Strong digital marketing skills, including social media, email, and paid campaigns.
· A love for community building—you’ll be engaging families, supporters, and stakeholders.
· Experience leading high-impact offline marketing campaigns.
· A collaborative approach, working across teams to make a difference.
· Proficiency in tools like WordPress, Canva, Mailchimp, and Google Ads.
· Experience managing PPC campaigns, including Google Ads management.
· Ability to develop and manage relationships with internal and external stakeholders.
Most importantly, you’ll be driven by purpose. You’ll believe in creating safe, inclusive, and empowering spaces where every child can shine and realise their potential.
Other roles you may have experience of could include: Marketing Manager, Digital Marketing Lead, Communications Manager, PR Manager, Brand and Engagement Manager, Social Media Manager, Fundraising Marketing Manager.
Are you ready to help us share the magic of Over The Wall Camp? Apply today!
We are working with Loates Recruitment t/a Loates Business Solutions Ltd to manage the recruitment process exclusively on behalf of Over The Wall Camp, Loates Recruitment is a third-party data processor. The lawful basis for processing data is consent.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Variety, the Children's Charity, seeks an experienced Corporate Partnerships Manager to develop and deliver our corporate partnerships portfolio and secure new, high-value partnerships – could it be you?Our corporate supporters are key to achieving our mission to fund life-changing practical support to disabled and disadvantaged children and young people across the UK. You will be joining the charity at a very exciting time as we launch a three-year strategy to drive ambitious growth and develop sector-leading partnerships.
Based in our head office in London, you will play a key role in our fundraising team, working alongside the CEO and Director of Fundraising and Communications to develop corporate leads from our high-profile events and supporters, grow our existing partnerships and drive corporate engagement to achieve our goals.
In the UK, there are more than 1.3 million disabled children and nearly four million children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future.
Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment. Variety is also involved with a number of capital projects which transform the facilities of hospitals and SEN schools. In addition, each year tens of thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme and every single day we are improving more young lives. We do it with practical, tangible help. Help that makes a real and immediate difference.
We’re not content to rest on our laurels – we have recently completed a leadership transition that will provide the strategic and operational foundation for the charity to be more effective than ever. We plan to double our income in the next three years and grow our support for children and young people across the UK.
Here are some of key responsibilities of the role although a full brief and job description is available on request:
● Account management of a portfolio of corporate partnerships, delivering first class stewardship to meet income targets and agreed KPI’s, increasing engagement to deliver maximum potential for Variety
●Management of the new business pipeline and new business approaches, developing leads and identifying prospects, engaging them with our work to grow the partnerships portfolio
●Create comprehensive partnership delivery plans including fundraising, communications, finance, impact reporting with partnership key messaging
● Write and deliver bespoke propositions, proposals and pitches for new business development meeting agreed KPI’s
In return we are looking for someone that has the following attributes and experience:
• Experience of managing multiple, large corporate partnerships
• Experience of managing a variety of different types of partnerships (e.g. employee fundraising, transactional, programme focussed partnerships, corporate foundations, etc)
• Experience of new business development and securing new partnerships
• Experience of account management set-up and partnership agreements
• Good organisational and planning skills
• Enthusiastic, energetic, self-motivated
• An understanding of the fundraising marketplace and partnership trends
HOW TO APPLY
Please submit your CV with a covering letter explaining why you’d make a great candidate for this role.
Applications will close on 30th April 2025 at 5pm with interviews taking place week commencing 5th May 2025. Please let us know if you have any accessibility requirements or need any adjustments for the interview
MAIN BENEFITS, TERMS AND CONDITIONS
- 25 days holiday (we also normally give between Christmas and New Year off, but this is not contractual).
- In addition, after one year's continuous service, there will be an extra 2 days annual holiday for every complete year of service, up to a maximum of five days' extra holiday.
- Employer pension contributions of 7%,
- Life Assurance 4x annual salary
- Medicash cover
- Company sick pay scheme
- Hybrid working - 3 days in the office, 1/2 days working from home
EQUALITY DIVERSITY AND INCLUSION
Inclusion is one of our key values and it is our ambition to recruit great people from diverse communities.
We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief.
Please let us know if you have any access requirements which we might need to consider in relation to the selection process.
The client requests no contact from agencies or media sales.
There has never been a more important time to join Age UK. Against a backdrop of a broken social care system and millions already turning to Age UK for help, older people are amongst those hardest hit by the continuing cost of living crisis.
If you're passionate about making life better for older people and sector leading corporate partnerships then this is an opportunity for you to join an award winning, ambitious, and supportive team.
Age UK's award-winning Corporate Partnerships team is looking for a highly experienced, ambitious and tenacious fundraiser to help us win sector leading new partnerships with businesses who share our ambition of a world where every older person is included and valued.
This is an exciting time to join the Corporate Partnerships team delivering award winning sector leading partnerships and riding high on recent six and seven figure partnership wins. We're embarking on an ambitious strategy to significantly increase the income from partnerships and find new ways to drive impact for older people. So, if you are an experienced Business Development Manager within the charity sector, who has a track record of creating stand out propositions and securing new partnerships, please review the job description below for a more exhaustive list of responsibilities.
This fantastic opportunity offers hybrid working between home and our London officer near Tower Bridge. Due to the hybrid nature of the role, you will be required to work from our London office once a week. Currently the fundraising team meets on Thursday's.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
Broad and significant new business experience ideally in a corporate partnerships environment. A, I
A proven track record in securing 6 figure corporate partnerships A, I
Experience and ability to lead projects and manage project groups. Including putting together an analysing budgets. A, I
Ability to spot opportunities, identify prospective partners needs and drivers and match these with the priorities of Age UK and older people. A, I
Skills and Knowledge
Excellent presentation skills- ability to convince external stakeholders to support Age UK. I, P
Excellent communication skills - both written and oral - you'll need to have the social skills and presence to communicate to a variety of audiences, including at board level. I, P
Excellent negotiation skills with a proven ability to establish long-term working relationships. I
Proven ability to influence stakeholders - often very senior - both internally and externally to secure new partnerships. A, I
Proven creatively in developing ideas to present to companies in support of a fundraising idea. I, P
Personal Attributes
A passion to support older people and the mission of Age UK. A, I
Ability to think creatively and problem solve autonomously. A, I
Great to Haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
Experience in securing 7 figure partnerships. A, I
Experience of line management or equivalent. A, I
What we offer in return:
· Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
· Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
· Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
· Discounts and rewards through BenefitHub, Blue Light Card and Tickets for Good
· Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
· Access to discounted Gym memberships and exercise equipment.
· You Did It Awards – recognition awards from £100-250.
Additional Information
We ask all members of Age UK's Partnerships and Philanthropy department to work from our London office at least once a week to enable collaboration, skills development and team dynamics (currently Thursdays).
From time to time, we may also require the successful candidate to come into our London office for face-to-face meetings with funders and colleagues at other times in the week: as per the terms of our hybrid contracts we aim to give seven days' notice when this happens.
This role will on occasions require travel outside of London and working outside of normal office hours e.g. for funder events and cultivation.
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is able to provide Skilled Worker sponsorship for eligible roles only. If this applies to you, please contact the recruitment team to discuss. If the role is not eligible for Skilled Worker sponsorship you will need to have a pre-existing Right to Work in the UK.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
HOW TO APPLY:
WE ARE ONLY ACCEPTING APPLICATIONS SUBMITTED THROUGH OUR WEBSITE.
APPLICATIONS SENT VIA EMAIL OR OTHER METHODS WILL NOT BE CONSIDERED.
PURPOSE OF THE ROLE
Responsible for delivering marketing content to promote the mission, vision and values of the charity. Your primary goal will be to increase awareness and engagement with the work the Charity does.
ON APPOINTMENT, YOU'RE EXPECTED TO HAVE:
- Previous professional experience and hold most of the necessary skills for the role.
IN YOUR ROLE:
- You are expected to be able to work independently quickly post your induction with guidance and support for more challenging or complex aspects of this role;
- You will carry out wide range of duties independently with guidance and supervision available;
- You will contribute your knowledge and experience to the wider team / organisational development
KEY RESPONSIBILITIES
- With support from the Marketing Director, create and deliver content plans for charity fundraising and awareness campaigns.
- Take a lead role in developing a monthly marketing calendar to plan and schedule content in line with the overall Marketing Strategy
- Work directly with young people and through the Charity’s team to tell their stories, working to make this a positive, empowering experience for them.
- Prepare monthly analytics report and adjust marketing plans accordingly in discussion with Marketing Director.
- Write, design and send newsletters for charity stakeholders.
- Write, design and upload blogs posts on the Charity’s website.
- Write, design and schedule social media posts.
- With support from the Marketing Director, make updates and improvements to the Charity’s website.
- Monitor and respond to engagement on social media, maintaining a positive digital community.
- Create press releases as requested and collaborate with PR partners to raise the profile of Caudwell Youth.
- Create designs for the Charity to use across all marketing channels, building strong relationships with all departments.
- Support consistent use of our brand across the charity
- Support the volunteering function by implementing and evaluating digital advertising plans to recruit volunteer mentors, including by using social media and google ads grant.
TRAVEL & TEAM
- Some travel to events to take photos and videos for the charity.
- Some travel to work with young people.
- Endeavour to promote Caudwell Youth’s values in all that you do.
- Be an ambassador for Caudwell Youth.
ADMINISTRATION
- Work within budgets, properly justifying / accounting for expenditure.
- Ensure good administration, record keeping and reporting of all work undertaken in line with data protection and other regulations.
PARTNERSHIPS & LIAISON
- Work closely with the team and with key stakeholders to promote good communication and shared focus.
- Represent the Charity professionally and appropriately to other organisations.
TEAM ETHOS:
- Work effectively as a team, supporting other team members and be willing to receive support whilst fulfilling your own responsibilities and tasks.
- Express and promote equal opportunities and encourage inclusion and involvement.
- Ensure good communications and relationships within the team at all times.
- Attend team meetings, personal work reviews and task group meetings proactively and as a contributor.
GENERAL:
- Act in a professional way at all times.
- Undertake and identify training as required and take a positive approach to personal development.
- Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
- Undertake any other reasonable tasks deemed necessary.
ESSENTIAL SKILLS AND EXPERIENCE
- A strong passion for working with young people and supporting the mission of the charity.
- Worked in a Charity for 1+ year.
- Ability to work independently, manage time effectively, and demonstrate initiative.
- Open to innovative approaches and collaborative working, particularly in the context of a growing and evolving organisation.
- A genuine commitment to personal development and continuous learning.
- Excellent communication and interpersonal skills, with the ability to engage confidently with a range of stakeholders.
- Highly organised, with the ability to manage multiple tasks and priorities effectively.
- Proficient in using Microsoft Office applications, including Excel and Microsoft Teams, with accurate typing and general digital literacy.
- A team player who can take direction, contribute ideas, and collaborate constructively.
- Strong attention to detail and a high standard of accuracy in all work.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Demonstrates a clear commitment to equality, diversity, and inclusion.
- Positive, proactive, and adaptable approach to work, with a flexible attitude to changing priorities.
- Must hold a full UK driving licence, have access to a vehicle, and hold appropriate business insurance.
DESIRABLE SKILLS & EXPERIENCE
- News and/or policy experience.
- Charity communications experience.
- Willingness and ability to adapt to new software systems and databases.
- Working knowledge of Data Protection regulations and ability to apply them appropriately.
- A sound understanding of safeguarding practices and the importance of confidentiality.
WHY WORK FOR US?
We are an experienced team that are dedicated to improving the lives of the young people we support.
Benefits:
- Flexible working
- Remote Working – Primarily working from home, with in-person meetings scheduled every other month
- Health Assured (including Employee Assistance Programme and extended counselling sessions)
- Group Personal Pension with a 5% employer contribution and Salary Sacrifice Scheme (after 3 months)
- 25 days annual leave (pro-rata based on FTE) plus bank holidays (pro-rata), plus charity closure between Christmas and New Year
- Extra paid day off on your birthday
- Paid day off for volunteering in your community
- Training opportunities to support your personal development
- Employee discounts on everyday goods and services
- Being part of a passionate and dedicated team
Caudwell Youth is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks in accordance with the Codes of Practice for all. Having a criminal record will not automatically exclude applicants.
The client requests no contact from agencies or media sales.
Overall Purpose
The Office Administrator will provide comprehensive administrative and secretarial support to ensure the smooth and efficient operation of the Foundation. This role is responsible for maintaining and developing administrative systems, both manual and digital, while supporting all core functions, including executive board, grant-making, fund development, and finance. Acting as the central support for the team, the role ensures internal processes run effectively by managing key administrative tasks and coordinating internal and external meetings. Through excellent organisation and attention to detail, the Office Administrator plays a vital role in keeping the foundation connected and running seamlessly.
Responsibilities
Provide administrative support to all staff of the foundation.
Manage the administration of information systems, including filing and database management.
Type and word-process documents and letters as required.
Undertake routine collation of information relating to the foundation’s services.
Office Coordination & Communication
Serve as the first point of contact for incoming phone calls and emails, greeting and assisting visitors, and overseeing the handling of incoming and outgoing post and deliveries.
Contacting individuals and groups by telephone when clarification or further information is required.
Provide customer service support when necessary.
Administer and keep up to date the contacts database and formal records or organisations the foundation works with.
Enter details of applications and donors into CRM systems.
Maintain and develop communication with affiliated and other voluntary groups, including supporting networking events.
Operations & Supplies Management
General office administration, including the maintenance of equipment inventories, training records, PAT testing schedules, and room bookings.
Manage the ordering and stocking of stationery, equipment and other office supplies.
Marcomms Support
Assist in the preparation, production, and distribution of regular newsletters, including maintaining the mailing list database.
Assist in posting content on social media platforms.
Executive Board Assistance
Work with the CEO to prepare and manage quarterly Board meetings for Foundation, and as required, other partners (including JCT)
Prepare for meetings, including compiling and distributing board papers, managing meeting dates and availability, and ensuring logistical arrangements.
Take accurate minutes and provide general administrative support for Board level members, always ensuring strict confidentiality.
Regularly update and maintain Board requirements, including EDI data, references, annual Conflict of Interest declarations, DBS checks, and other governance related documentation including Foundation Training log and Policy changes.
Provide administrative support to the Chair of Trustees as required, ensuring they have the necessary documentation, scheduling support, and other assistance to fulfil their role effectively.
Events and PR
Assist with organising events to showcase the Foundation’s work, including functions for donors, potential donors, community and voluntary groups.
Representing BLCF
Work as an effective Ambassador for the Foundation always, including at events and external networking.
Engage with the UK Community Foundation peer network to ensure the best practice is shared from across the sector
Experience
Demonstrable experience of using online file managements systems (e.g. SharePoint) to manage data and information relating to an organisations core systems, policies and processes.
Experience in working at Board or senior levels with supporting administration and issues in a confidential manner.
Experience of working under pressure while effectively collaborating across teams to achieve objectives.
Experience in administrative work, including managing tasks efficiently and supporting operational processes.
Some understanding of the wider voluntary and charity sector. (D)
Skills & Abilities
Excellent computer and administration skills, with experience using Word, Canva (or comparable design tools), Excel, PowerPoint, and databases such as Salesforce.
Demonstrably highly organised, capable of juggling projects and tasks, delivering structured plans, and adapting quickly to changing circumstances.
A self-starter, able to act on own initiative, organise, plan, and prioritise workload to meet deadlines.
Demonstrable and excellent interpersonal skills, with the ability to work effectively within a small team and provide cross-functional support.
Ability to maintain strict confidentially and handle sensitive information with discretion and professionalism.
Good time keeping skills and effective time management skills, ensuring deadlines and commitments are met.
Ability to collate and access information to produce clear and concise reports. (D)
Demonstrable skills in minute taking at a Board, senior or Executive level.
Equality Issues
Able to articulate how diversity, equity, and inclusion (DEI) can be made integral to their work and service delivery of the Foundation.
Personal Attributes
Committed to high standards of customer care and the provision of high-quality services.
Highly motivated with enthusiasm and determination to contribute positively to the organisation. (D)
A creative person with strong initiative, bringing new ideas and solutions to improve processes. (D)
Strong commitment and understanding of the values of the Community Foundation. (D)
Education and Training
Work and personal relevant experience.
Certificates in relevant administrative courses and skills. (D)
Other Requirements
Able to work evenings and weekends as necessary.
Ability to access and work across all the county of Bedfordshire or other geographical areas as dictated by our funding streams, when necessary. To ensure we meet the business and operational requirements of the organisation.
Current driving license and access to a vehicle (D).
The client requests no contact from agencies or media sales.
LOCATION - Remote
Are you looking for an exciting and rewarding role in 2025? Apply for the National Communications Management role at homelessness charity Emmaus UK.
About Emmaus
Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as long as it is needed, meaningful work experience in a social enterprise and a sense of belonging and community. There are currently 29 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.
About the role
The National Communications Manager is a vital role in enabling both Emmaus UK and Emmaus communities and groups across the UK to achieve our ambition and strategic goal to shout louder, growing our profile and reach in order to support more individuals on the pathway out of homelessness.
Who are we looking for?
The National Communications manager will work with the Director of Fundraising and Influence to develop an ambitious communications strategy for EUK.
The role will develop and coordinate national communications programmes and campaigns and will lead on press and media work for EUK. This role will also take lead responsibility for internal communication at EUK and across the federation in the UK, linking to Emmaus Internationally.
What we offer
· £47,500 per annum
· Working hours: 5 days per week, Monday to Friday
· Contract: Permanent
· Pension: Stakeholder pension with 6% employer contribution
· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave
· Training & development: Ongoing training and development
· Volunteering: 2 days allowance each year
· Employee assistance: 24/7 employee assistance scheme is available
· Wellbeing: Weekly wellbeing hour to promote personal wellbeing
· Flexible working: Options available, subject to the requirements of the role
· Life assurance: Death in service lump sum of 3 x salary
To apply
To apply for the role, please complete our application form and equal opportunities monitoring form and email us by 5pm on Thursday 17 April 2025.
Please ensure you download the job pack and refer to the job description and person specification when completing your application form.
Those shortlisted will be invited to an interview conducted via Microsoft Teams between 28 and 30 April 2025.
If you would like to arrange an informal discussion about the role, please email us.
Equal Opportunities
Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.
To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.
The client requests no contact from agencies or media sales.
Our client is dedicated to transforming the lives of children and young people by creating opportunities to learn, grow, and develop through Education. As an independent funder, the charity generates income from its endowment, which includes substantial property holdings and financial investments. This means it does not fund raise. To date, the organisation has awarded over £225 million in grants to a range of organisations that seek to promote the life chances of children and young people through Education, with around £15 million in grants distributed each year. The Charity gives grants to benefit children and young people up to the age of 25 (or up to 30 for people with special educational needs and/or disabilities) who live within nine Boroughs in West, Central and North London.
We are delighted to be working with the Charity to recruit a permanent Communications & Social Media Officer to join its established team based at conveniently located offices in Central London.
The role:
This newly created position will expand the capacity of the organisation's communications team, supporting the Communications, PR & Events Manager in delivering engaging, high-impact external communications. The focus will be on managing the Charity’s digital presence, including its social media channels and newsletter to enhance visibility, engagement and public awareness.
The role requires a strategic, organised and creative approach to social media platforms including LinkedIn, Instagram, TikTok, YouTube, Vimeo and BlueSky. It will entail preparing and delivering innovative and compelling content in both written, visual and video production formats, which showcase the work of the Charity and its network of grantees. Using the latest platforms and technology such as Canva and InDesign, this role will help tell the important stories which emanate from the work of the charity, including publicising events, raising awareness and addressing interesting themes relevant to the work of the Charity and its community.
This role will also monitor and evaluate online engagement and will ensure there is a vibrant, creative and relevant tone across all platforms and mediums. They will also contribute to maintaining the website and newsletter, gathering stories from across the Charity’s networks and ensuring it is accessible and up to date with current affairs and events. Working closely with the Communications, Events and PR Manager, this person will be responsible for identifying opportunities to repurpose and amplify content across multiple channels to ensure the Charity’s media presence is maintained and enhanced both on a local, London wide and National basis.
Beyond digital communications, this role will support a busy calendar of events throughout the year, managing logistics from planning to execution, including navigation lists, booking venues, catering arrangements and on the day support and facilitation. This is a wide-ranging communications role with plenty of scope for development and growth, with the flexibility to be tailored to the strengths and interests of the postholder.
In addition to working for Charity, the post holder will also support the COO of the foundation in its newly developing communications work. This will require working across 2 schools, and the Charity in collaboration with the communications teams across the Foundation.
The person:
The successful candidate will have demonstrated experience in a similar social media or digital communications role, ideally within the charity or not-for-profit sector but equally having come from a commercial setting, where an active interest in charitable work can be clearly evidenced. Bright, engaging and intellectually curious, this person will have a natural enthusiasm for the work of the charity and the desire to be an active member of an office-based team, all working towards the same goals.
An outstanding communicator both in person verbally and in writing, this person will have a proven track record of running digital communications activities and social media campaigns and will be proficient in design tools such as Canva, InDesign, Photoshop and PowerPoint, although training can be given where necessary. The ability to tailor the tone of content for various platforms and to appeal to a wide range of audiences, both locally, London wide and nationally will be important.
The desire to learn new skills will be strongly evident in this person, they will relish the thought of collaborating with colleagues to grow their expertise and to share ideas on how to optimise delivery across the digital and social media space. Highly organised, with excellent attention to detail, this person will be a strategic thinker with the ability to plan ahead and to spot opportunities further down the line to maximise the impact and reach of charity’s work. A working knowledge of WordPress and website management will be very useful but not essential.
Above all, this person will be an enthusiastic, ambitious and collaborative team player, who thrives in an office-based environment where they will be able to exchange ideas with other team members, celebrate success and ensure the overall charitable aims of the organisation and its community of grantees are met.
“We highly encourage applications from under-represented groups that reflect the diversity of our Charity’s Beneficial Area and the young people we aim to support. This includes individuals who are Black, Asian, Mixed Race, and from other ethnically diverse backgrounds, as well as people with disabilities and members of LGBTQ+ communities.”
Our client is a world-leading events management company and social purpose organisation, working with their parent charity to inspire people of all ages, abilities and backgrounds to be more active. They are also one of the UK’s major funders of projects and initiatives that inspire children and adults across the UK to lead active and healthy lives.
Beyond their funding, they want to be a leading voice in championing accessible, inclusive and sustainable sport and physical activity, so that everyone – regardless of age, ability or background – can lead an active life.
Our client is seeking a new Group Communications & Public Affairs Director to lead strategic communications, public affairs, and advocacy for the Charitable Foundation and Events Company. The senior leadership role will report into the Group CEO, manage the Communications and Customer Engagement teams and collaborate with key departments to deliver the Group’s communications strategy.
Group Communications & Public Affairs Director
£80,000 - £90,000 per Annum + Benefits
Hybrid – 2 Days per Week in Central London Office
In this role, you will shape and deliver the Group’s communications strategy, manage high-profile stakeholder relationships, oversee crisis and reputation management, and will also lead on development of an advocacy strategy to drive policy change supporting children and young people's physical activity.
We are seeking candidates with:
- Proven record in strategic communications, campaign delivery, and reputation management
- Strong relationship management skills and the ability to engage with stakeholders at all levels
- Knowledge of national government operations
- Passion for promoting physical and mental health benefits through physical activity
Diversity, inclusion and wellbeing are at the heart of everything our client does, which they ensure is at the heart of the company. They strongly value diversity within their workforce and recognise the strengths that different people bring to the company through different perspectives, lived experience, ideas and culture.
For further information, please view the Job Description below.
Due to the application closing date of 22nd April, please submit a copy of your CV as an initial expression of interest via 'Redirect to Recruiter'.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a fantastic opportunity to be a key part of the growth of an ambitious charity providing essential care and support services to people living with dementia, and their families, in Ealing. We are committed to expanding our reach and impact, and this role is crucial in raising the funds necessary to support this ambition. Reporting to the Chief Executive, the Head of Fundraising is responsible for securing income from Trusts, Foundations, and corporate and individual donors. The role is for at least four days per week. There is a requirement to be in the office on occaisions, but remote working is available. Dementia Concern offers 25 days annual leave (FT), plus bank holidays.
The client requests no contact from agencies or media sales.
About Moseley Community Development Trust (Moseley CDT):
Moseley CDT is an independent charity dedicated to improving the neighbourhood through social, economic, and environmental initiatives. We are a community-led organisation that develops practical solutions to local issues, supporting residents, businesses, and charities.
Our core values:
- Inclusion: Ensuring our services benefit all communities.
- Positive Innovation: Encouraging creative problem-solving.
- Collaboration: Building strong partnerships for shared goals.
Role Overview:
The Communications Officer will develop and implement strategies to raise awareness of Moseley CDT’s work, engage the community, and enhance our digital presence. This role requires creativity, project management skills, and the ability to work both independently and collaboratively.
Key Responsibilities:
Digital Marketing & Social Media:
- Manage and update the Moseley CDT website with engaging and accessible content.
- Develop and implement a social media strategy across platforms incl. Facebook and Instagram.
- Create high-quality visual and written content, including graphics and short videos.
- Use scheduling tools to plan social media campaigns and track engagement.
- Analyse digital marketing performance and suggest improvements.
Content Creation & Brand Management:
- Develop compelling storytelling content, case studies, and campaign materials.
- Design digital and print materials using Canva, Adobe Creative Suite, or similar tools.
- Ensure all communications align with Moseley CDT’s brand identity (currently in development)
- Collaborate with stakeholders to source and share relevant content.
Public Relations & Stakeholder Communications:
- Support the creation of a weekly newsletter.
- Maintain relationships with local partners and key stakeholders.
- Respond to enquiries from the public, media, and community members.
Person Specification:
Essential Skills & Experience:
- Strong writing skills, adaptable to different audiences.
- Experience managing social media, scheduling, and analytics.
- Basic design/editing skills (Adobe Creative Suite, Canva, or similar).
- Experience updating websites (WordPress).
- Ability to manage multiple projects and meet deadlines.
- Excellent attention to detail and organisational skills.
- Strong interpersonal skills and teamwork.
- Commitment to Moseley CDT’s values and mission.
Desirable Skills & Experience:
- Experience creating and editing video/audio content.
- Familiarity with email marketing (Mailchimp).
- Knowledge of analytics tools for engagement tracking.
- Understanding of GDPR compliance and ethical communications.
- Experience in community engagement or charity communications.
We encourage applicants who meet most, but not necessarily all criteria to apply. This role is ideal for a proactive and creative communications professional passionate about community development and making an impact through effective storytelling and digital engagement - reach out if you're interested!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Vacancy Reference Number:
QC/PROG/UK-R1
Position Title:
Quality Coordinator
Reports to:
Programmes Manager
Department:
Programmes
Location:
Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE
Hours of Work:
Full-time, 35 hours per week
Salary Range:
£27,000 - £32,000.00 per annum (commensurate with experience)
Terms of Employment:
6-Months’ Fixed-Term Contract (with a 3-Month Probationary Period)
Application Process & Closing Date:
Send an up-to-date CV and supporting Covering Letter by Email by no later than 4th May 2025
Approx. Interview & Role Commencement Date(s):
· Interviews: As and when strong candidates identified
· Start: ASAP thereafter
Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold either a ‘In-Person’ or Online Interview (via MS Teams, Zoom or Skype) with Muslim Hands; therefore, please familiarise yourself with MS Teams, Zoom or Skype prior to submitting your Application.
Other Information:
Muslim Hands’ Open Kitchen is a community initiative dedicated to providing nutritious, hot meals to individuals in need, while fostering a welcoming and compassionate environment. With three operational Open Kitchens, our mission is to not only alleviate food insecurity but also to serve with dignity, respect, and care. We are looking for a dynamic Quality Coordinator to join our team and help standardise operations, ensuring consistent high-quality service. Additionally, this role will involve creating a blueprint to facilitate the expansion of Muslim Hands’ Open Kitchens across the UK.
Role Overview:
The Quality Coordinator will play a key role in ensuring the smooth and consistent delivery of services across our three Open Kitchens. This includes developing and implementing standard operating procedures (SOPs) related to staff training, volunteer engagement, service delivery, and interactions with service users. In addition, the Quality Coordinator will be responsible for designing a scalable operational blueprint that will enable Muslim Hands to expand its network of Open Kitchens across the UK, replicating best practices and maintaining high standards at new locations.
Main Responsibilities:
1. Development and Implementation of SOPs
Develop and document Standard Operating Procedures (SOPs) for key operational areas, including:
Staff training and induction programmes.
Standardising service delivery (e.g., food preparation, hygiene, and presentation).
Volunteer engagement, management, and retention strategies.
Interactions with service users, ensuring dignity, respect, and cultural sensitivity.
Ensure consistency in operations and service quality across the existing three Open Kitchens.
Regularly review and update SOPs to incorporate feedback from staff, volunteers, and service users.
2. Staff Training & Development
Design and deliver a structured staff training programme covering food safety, hygiene, customer service, safe guarding and kitchen operations.
Ensure that staff are equipped with the necessary skills and knowledge to deliver a high-quality service.
Work with the Programmes Manager and other stakeholders to identify and address training needs or gaps in staff performance.
Conduct performance evaluations and ensure continuous development opportunities for staff members.
3. Standardising Service Delivery
Develop and implement service standards that ensure a consistent and positive experience for all service users, regardless of which Open Kitchen they visit.
Establish guidelines for meal preparation, serving protocols, and dining area management.
Introduce service quality audits to assess and ensure the effectiveness of standardised procedures.
Track service delivery performance and guest satisfaction, and make recommendations for improvement where necessary.
4. Volunteer Engagement and Management
Create and implement a volunteer engagement strategy to attract, train, and retain volunteers across all Open Kitchens.
Develop clear role descriptions, training materials, and expectations for volunteers.
Ensure that all volunteers are trained in food safety and service protocols, and understand the mission of Muslim Hands’ Open Kitchen.
Maintain a positive, welcoming environment for volunteers, and develop strategies to foster long-term volunteer relationships.
5. Service User Interactions
Develop guidelines to ensure that all service users are treated with dignity, respect, and compassion in line with the values of Muslim Hands.
Train staff and volunteers on communication, conflict resolution, and cultural sensitivity.
Gather and analyse feedback from service users to continually improve the guest experience.
Establish and maintain protocols for managing difficult situations with service users effectively and with empathy.
6. Quality Assurance and Continuous Improvement
Regularly assess the performance of the Open Kitchens through audits, inspections, and service user feedback.
Identify opportunities for improvement in service delivery, staff training, and volunteer engagement.
Recommend and implement changes to SOPs based on assessments and findings.
Work with the Programme Manager and Open Kitchen Coordinator to track key performance indicators (KPIs) related to service quality and user satisfaction.
7. Blueprint for Expansion
Design a blueprint for setting up new Muslim Hands’ Open Kitchens across the UK, ensuring that they follow the same standards of service and operations.
Document key learnings from the existing Open Kitchens to create a replicable model that can be applied to future locations.
Collaborate with the Programme Manager identify potential new locations and establish expansion plans.
Ensure that the blueprint includes staffing, volunteer management, operational procedures, and compliance with local regulations.
8. Reporting & Communication
Provide regular reports to the Programmes Manager on the status of quality initiatives, SOP implementation, and service delivery.
Document and report on volunteer engagement, service quality audits, and training outcomes.
Ensure transparent communication with staff and volunteers about updates to SOPs, quality standards, and service delivery.
Qualifications and Skills
Education: Bachelor’s degree in Quality Management, Public Health, Non-profit Management, Hospitality, or a related field preferred.
Experience: 3-5 years of experience in quality assurance, operations coordination, or programme management, ideally within a non-profit or food service setting.
Strong understanding of food safety regulations and service quality standards.
Experience in developing and implementing SOPs, training programmes, and quality audits.
Excellent communication and interpersonal skills, with the ability to train, motivate, and engage staff and volunteers.
Strong problem-solving skills with a continuous improvement mindset.
Ability to manage multiple priorities and projects across different locations.
Proficiency in using Microsoft Office Suite and quality management systems.
Work Context
· The post is based in Nottingham and will involve regular travel to three Open Kitchens and potential new locations, so a valid driver’s licence and reliable transport are desired.
Some evening and weekend work may be required to support kitchen operations and events.
Deadline for applications is 4th May 2025 however we reserve the right to end the application procedure early should the right candidate be found.
NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.
The client requests no contact from agencies or media sales.
Job Title: Fundraising Journeys Lead
Location: Hybrid (with 1 day per week in the London Office) or Home-Based
Hours: 35 hrs per week
Contract type: 18-month fixed term contract
Salary: £44,892 per annum (Hybrid) - £40,809 per annum (Home-based)
What we do: We help young people through cancer
How we work: We’re Determined, United, Spirited and Kind
What we’re looking for:
· Someone that can lead the development of a Fundraising Supporter Journey strategy, to ensure we engage and retain our fundraisers and increase life-time value
· Someone who can work in a collaborative and influential way with colleagues, across multiple teams, to improve our understanding of our fundraisers and help embed a supporter-centric approach
· Someone who can utilise analytical skills, drive an insight-led approach and identify opportunities, trends and gaps to increase fundraiser engagement
· Someone who can create a holistic Fundraising Journey, utilising different platforms and means, based on supporter needs and market insight
What we offer:
· Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day-to-day work and refocus.
· Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
· Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
· Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
· Health Cashback Plan: access a health cashback plan to cover medical expenses.
· Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
· Discount scheme: access exclusive savings at various high street retailers and gyms.
· Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.
How to apply:
You’ll need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role.
Key dates:
Applications by 29th April. 1st interviews held online 7th May and 2nd interviews held face to face in London on 15th May.
Our commitment to inclusion and accessibility:
At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.
Should you require any assistance or adjustments to support your application or interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team.
We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description. If you would like to opt into this scheme, please tick yes on the application form.
Privacy and Safeguarding:
At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).
For information on how we collect, store and process personal data please get in touch with the HR Team.
We’re here to give every young person facing cancer the best care and support.





The client requests no contact from agencies or media sales.