Policy Research Jobs

About the role:

The Advice Service Manager is responsible for all advice team operations and developing the Kinship advice pathway.

You’ll manage a team to deliver a consistent, high quality and effective service. You’ll be responsible for developing and implementing systems and monitoring service quality and performance.

Continuously improving the service, embracing digital solutions and creating efficiencies and processes to drive performance, you’ll increase our ability to provide more support to kinship carers across England and Wales.

You’ll ensure that kinship carers are able to access the information and advice they need in an accessible and consistent way within a clear operational framework.

Key responsibilities include:

• Deliver high quality, targeted and tailored advice to kinship carers in England and Wales.
• Develop a service framework that delivers a consistent service within clear timeframes.
• Set out clear expectations for enquiry response across all channels.
• Manage daily advice line operations, including work on cases, data and continuous improvement.
• Act as deputy designated safeguarding officer (DDSO) providing clear advice on actions needed when safeguarding concerns are raised.
• Develop and manage a high performing team.

Essential criteria includes:

• Substantial working knowledge of advice service delivery frameworks.
• Working knowledge of call handling and client record systems.
• Working knowledge of assessing the needs of individuals (e.g. social care, financial and legal) to provide appropriate advice and information.
• Substantial experience managing an advice service or similar, ideally in a health, social care or charitable organisation.
• A strong background in advice work with proven experience in an advice-giving role.

Key dates:

• Deadline: 9am, Monday 8 July 2024
• Interview 1: 24/25 July 2024 (2 hours, online). This interview will consist of an online interview and presentation; and a team session, including preparation time and facilitating a team activity.
• Interview 2: TBC

How to apply:

We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.

Questions for application (along with CV):

1. Using examples of your work, give an overview of how your experience equips you to be an effective and dynamic advice service manager.
2. Give examples of how you have used operational frameworks to deliver consistent and boundaried advice services. If you have similar experience in another field please clearly demonstrate how that experience would transfer into this role.
3. Describe how you have used call handling and client record systems in your work giving examples of how you have integrated the use of both within your practice.
4. What makes you a great team manager? Give examples of how you have supported teams and individuals to flourish and when you have had to step in to address behaviour or performance issues.
5. Give an example of service innovation you’ve led or been involved in. Outline your role and approach, how you involved users and the service improvements that were delivered as a result.

KEY INFORMATION

Location: Manchester, Bristol, Newcastle, Nottingham, or London

Hours: 37.5 hours

Start date: August 2024 (we are happy to work with you and your notice period)

Duration: Permanent

Salary: £43,750 - £48,750 per annum if based in London. £41,250 - £46,250 per annum if based in Manchester, Nottingham, Newcastle or Bristol, plus a £312 yearly tax-free work from home allowance.

Application deadline: 12 noon, Friday 12th July 2024.

Early applications are encouraged, as we will assess applications and schedule interviews on an ongoing basis.

ABOUT UPREACH

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2. 

We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment. 

To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report. 

ROLE SUMMARY 

The Head of Fundraising & Events will contribute to the growth of upReach through the raising of significant funds; you will have oversight of income generation from various sources including major donors, individuals, trusts & foundations and a portfolio of events. The role will suit innovative individuals with significant experience of fundraising from major donors and at least one of the other specified income streams, and event planning. 

You will represent upReach externally, advocating our work and building strategic relationships across our markets. You will be accountable for agreed income targets, developing the fundraising strategy and identifying new opportunities.

OUR VALUES

upReach upholds the following values:

• Perseverance

• Integrity

• Advocacy

• Aspiration

• Proactivity 

CORE RESPONSIBILITIES

The Head of Fundraising & Events will support upReach's mission by meeting financial targets, recognising when to make the fundraising ‘ask’ and leading the annual budget process. You will use clear, creative written communication to produce convincing cases for support, represent the charity at relevant networking events, work closely with the upReach Development Board and act as an ambassador for the organisation.

Reporting to the Director of Income Generation and External Engagement you will manage three direct reports and support individuals participating in the Future Charity Leaders Programme (upReach’s graduate scheme). You will work closely with  the CEO, Programmes and Finance teams and colleagues across the income generating and external engagement team.

The core responsibilities include: 

Leadership and strategy 

• Lead income generation to realise financial targets in line with the overarching strategy, personal responsibility for securing 5 and 6 figure gifts. 

• Provide leadership and inspire staff and volunteers to excel and achieve, champion the upReach values and defined Leadership qualities.

• Commit to the annual appraisal process, including deadlines and develop stretching, SMART OKRs (objectives and key results) to meet our strategic goals. 

• Deputise for the Director in their absence and play an active role in the Leadership team.

• Lead the strategic and operational planning process for the functional areas of responsibility and ensure the involvement of relevant stakeholders. 

• Keep abreast of developments, changes in trends and patterns, new techniques and legislation. Take responsibility for own professional development.

• Ensure planned activity is delivered in compliance with relevant charity law, other legislation, best practice and corporate policy.

• Act as a senior sounding board to ensure strategic decisions regarding donors and funders resonate with our objectives and mission.

• Contribute to strategic thinking including risk management and mitigation.

• Collate and present timely monthly management reports for each income stream.

• Lead the annual budget and financial forecasting processes to facilitate reporting and  strategic-decision making.

Working with stakeholders (internal and external) 

• Collaborate with colleagues in the income generation and external engagement team to identify and secure all various income generating and profile raising opportunities, ensuring maximum impact and contribution from funders. 

• Lead, champion and model a culture of outstanding donor stewardship and supporter care; including best practice and behaviour. 

• Develop and foster effective relationships with key external contacts at all levels, e.g. donors, supporters, suppliers. 

• Make the fundraising ‘ask’ as and when appropriate, or support others to do so.

• Respond promptly to requests for information and action from supporters.

• Report and disseminate the key issues to emerge from supporter feedback. 

• Manage the complaints procedures for the department and conduct full investigation of all complaints received by the department.

Developing, maintaining systems and procedures 

• Determine and manage the operating systems needed to deliver activity and enable effective donor, supporter and volunteer relationship management. 

• Effectively develop the donor journey.

• Ensure records in the CRM are up to date.

• Conduct analysis of data from across functions responsible for, drawing conclusions, making recommendations to the Director. 

• Ensure the management of systems and processes comply with the organisation’s data protection obligations, charity law and other legal requirements.

People Management and Team Working

• Recruit and lead the Fundraising & Events team, rotatees and volunteers as required.

• Ensure upReach promotes a high performance culture and professional integrity.

• Continue to develop the skills and knowledge of you and your team to ensure you are up-to-date with changing regulation and fundraising best practices.

• Lead and champion the implementation of business improvement and people development initiatives including training and rotations.

• Collaborate with colleagues across the department and organisation.

Major Donors and Individuals

• Develop and implement fundraising strategies to grow income.

• Nurture relationships with donors including high net worth individuals maintaining the highest level of donor care.

• Research, identify and engage prospective donors to secure 5 and 6 figure gifts.

• Lead the team on increasing donors numbers and gift income.

• Develop a legacies strategy and oversee delivery of awareness campaign.

Events

• Oversee the delivery of a sector leading events portfolio, achieving 5 and 6 figure income targets and building a pipeline of future activity.

• Lead the team on the delivery of multiple and complex events and activities at the same time including the Student Social Mobility Awards (SSMA’s).

• Engage, steward and motivate key stakeholders including the Development Board, potential event committee members and other high value volunteers to grow our network and deliver successful fundraising events.

Trusts, Foundations & Corporates

• Oversight of Trusts, Foundation & Corporate fundraising strategy.

• Work with the Senior Fundraising Manager to identify and build relationships with Companies, Trusts and Foundations which are mission and/or programme aligned.

• Support the acquisition of new, multi year funders and existing donors.

Other

• Regular out of office work may be required in order that the organisation is able to deliver on its commitments to its stakeholders

• Some UK travel will be required from time to time

Please note that it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit and core responsibilities. 

SKILLS AND EXPERIENCE

The ideal candidate should display these skills: 

• Influencing, facilitation and communication skills (both oral and written)

• Problem solving and decision making 

• Excellent organisational skills and the ability to prioritise and deliver to tight deadlines

• Passion and motivation 

• Leadership and collaboration skills

This position would be suited to individuals who are committed to upReach’s mission. We are looking for someone who is passionate about social mobility and believes that background should not be a barrier to graduate employment. 

To be successful, it is anticipated that you will have significant experience working in a fast paced environment, third sector organisation with demonstrable success in meeting financial targets and motivating others;

• Exceptional relationship building, stakeholder management and negotiation skills, with the ability to influence and persuade at the highest level.

• Experience working in a fast-paced environment, maintaining accuracy and working independently to find solutions to problems.

• You have developed departmental strategies, budgets and plans with success in meeting income targets including 5 and 6 figure gifts.

• Managing annual budget reviews and preparing KPI/OKR reports and financial forecasts that help inform strategic decision-making at a senior level. 

• Ability to manage and motivate others; working cooperatively with and through people to reach goals.

• Confident, clear and creative communicator and presenter; strong storytelling skills and a proactive attitude.

• You’ll understand fundraising performance metrics and how to use them in the delivery of objectives as well as show competence in charity law as it applies to fundraising

• Sound knowledge of GDPR legislation and other fundraising regulations.

• Independent decision-making within authorised boundaries with the ability to anticipate and find solutions to potential problems.

• Strong project management and problem solving skills, in addition to superb organisational skills to manage a varied workload.

Below you will find a detailed summary of the key attributes required for the Head Of level:

Essential skills:

• Motivation

• Leadership

• Continuous improvement

• Planning and organising  

• Problem solving & decision making  

• Innovative

• Management (including line management)

• Commitment to social mobility

• Communication

TEAM CULTURE & BENEFITS: 

By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture. 

We offer: 

• Flexible and hybrid working.

• Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. 

• Birthday leave.

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, this increases to 5% after 5 years of working with us. 

• Cycle-to-work scheme.

• Monthly socials.

• Dedication to Staff Wellbeing through our Employee Assistance Programme 

• Personal Development Budget, activated after 6 months in the role.

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Ethnic Minorities Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network 

  • Socio-economic Background Network

READY TO APPLY?

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.

Applications close at 12th July at 12pm.  Early applications are encouraged as we will be scheduling interviews on an ongoing basis. 

EQUAL OPPORTUNITIES

upReach is an equal opportunities employer and does not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We support workplace diversity and believe it creates dynamic and effective organisations. We are working hard to increase diversity in our team and would particularly welcome applications from ethnic minority candidates.

Location: London or Edinburgh,  UK - also possibility for remote-working from anywhere in the UK
Position Status Full-time, Permanent
Salary: hiring range: £63,840 - £79,800 placement in range informed by professional experience 

Closing date: Please submit application and cover letter before July 8th 

Candidates must have the independent right to work in the UK at the time of appointment

About Mercy Corps

Mercy Corps supports communities – and the most marginalised within them – to emerge from crisis in the face of conflict and climate change, and build towards a more inclusive, resilient future. 

Mercy Corps works on the front lines of crises as a multi-mandate organisation that provides access to humanitarian aid, development, and peace assistance in places affected by conflict and climate change. 

Our mission is to alleviate suffering, poverty and oppression by helping people build secure, productive and just communities. Beyond delivering aid to meet urgent needs, we develop long-term solutions to make lasting change possible, making it easier for affected communities to access resources, services, and opportunities that support them to cope, adapt, and ultimately thrive. 

In more than 40+ countries around the world, over 5,400+ team members work side by side with people living through poverty, disaster, violent conflict, and the acute impacts of climate change. We’re committed to creating global change through local impact — 84% of our team members are from the countries where they work. 

As conflict and the climate crisis further deepen challenges across the globe, Mercy Corps is steadfast in our commitment to sparking new possibilities alongside our partners, communities we serve, and dedicated supporters Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Department

The People Team ensures that Mercy Corps has the people who will enable it to be a world-class, cutting edge, humanitarian, and development organization, creating transformational change in the world. We do this through the recruitment, retention, and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this, we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.

The Position

The Director, People Team works closely with Executive Director and the European Senior Leadership Team (ESLT) to lead the European People Team. They are also a member of the People Senior Leadership Team (SLT) and will have a dual reporting line to the VP, People Team.  The Director will define, drive, develop, and implement People team strategies and culture change  that align with MCE strategy and global People Team priorities in support of Mercy Corps’ transformative Pathways to Possibility (P2P) strategy. The post-holder's responsibilities extend to all Mercy Corps’ offices in Europe and include ensuring full legal and regulatory compliance across all jurisdictions and working effectively with other stakeholders to ensure a positive employee experience and an organizational culture where talented people want to come to work and can thrive.

Essential Responsibilities

•Advocates for and represents all areas of Mercy Corps’ People strategy. Actively participate as a strategic leader and member of the Mercy Corps Europe (MCE) senior leadership team and People Team SLT.

•Works with the Executive Director to guide the overall vision and approach of the People Team in MCE, delivering clear actionable plans aligned with needs and the context for MCE, and gain support/ownership for that agenda with key stakeholders.

•Build a strong, people-focused team in Europe characterized by high-level of trust, engagement, innovation and creativity who are aligned to the vision and have the skills and motivation to deliver it.

•Strategically develops and manages cross-departmental and cross-functional relationships and activities to ensure that the people function is well integrated into wider agency objectives.

•Design, develop and lead the People function for Mercy Corps in Europe, supporting the Executive Director in Europe to deliver on the European Strategic Plan.

•Oversee the expansion of MCE into new countries in Europe and ensure full HR compliance in all European legal jurisdictions in which Mercy Corps operates. 

•Set and track annual KPIs as part of the three-year strategic plan for Mercy Corps in Europe, providing this data monthly and quarterly to the Executive Director in Europe and supporting with reporting to the Board as required. 

•Lead the compensation benchmarking across all European markets and benchmark individual roles within the pay bands, ensuring there are clear guidelines for all staff on how to position staff within bands, support career development and ensure staff are trained to manage staff according to the Mercy Corps progression approach.

•Ensure our benefits align with vision to ensure we remain an employer of choice able to attract, develop, and retain talent.

•Support Senior Leadership Team in Europe to promote team member wellbeing and build the culture which will support us to deliver on the Mercy Corps strategy.

•Serve as a trusted and credible advisor to managers and team members on a wide range of HR-related topics, including performance management, team member development, All Voices survey and leadership development

•Leverage and supports ongoing communication campaigns to strengthen the People team brand throughout appropriate digital, social media and in-person avenues within the agency. Apply lessons learned and best practices to achieve this objective at the country and regional level.

•Partner with the Employee Relations Team to ensure strategic decision-making and compliance in all performance and conduct related issues.

•Leads and assists in the development and planning of organizational change/transformation, leading identification/framing of problems, creation of trusting relationships, and action plan fulfillment.

•Works with the People team leadership team to develop and implement organization-wide HR policies and programs and ensure that they are consistently applied across the region.

•Adopts a data and evidence-based approach to identify trends and areas for improvement and providing recommendations to senior leadership on how to address any issues or concerns.

•Actively promoting the organization's diversity and inclusion initiatives and working with the European Senior Leadership Team (ESLT) and the People team functions to develop programs and initiatives that support a diverse and inclusive workplace.

•In addition to these specific responsibilities, the Director, People Team must possess strong leadership skills, excellent communication and interpersonal abilities, and a deep understanding of HR best practices and regulations. They must also be able to work effectively in a fast-paced and dynamic environment and be able to adapt to changing business needs and priorities.

Supervisory Responsibility

Human Resources Business Partners Mercy Corps Europe

Accountability

Reports Directly To: Executive Director MCE, and the VP, People Team

Works Directly With: ESLT, Total Rewards, Talent Management, Leadership and Learning, Talent Acquisition, Employee Relations, People Operations, People Systems, Corporate Finance; Ethics, Legal and other teams as needed.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

•10 years of Human Resources experience in global roles with a bachelor’s degree in HR or related field.

•CIPD (or equivalent) qualified to Level 7 is highly desirable.

•A minimum of 7 years international HR experience.

•Understanding of the HR legal requirements in UK and mainland European countries, especially Belgium, Netherlands, Switzerland, and France. Knowledge of Germany an advantage.

•Exposure to INGO or similar international organisation is highly preferable.

•Experience leading a diverse team across geographies for at least five years.

•Demonstrated capacity to utilize analytics and technology to improve efficiency.

•Demonstrated capacity to incorporate best in class assessment approaches in global organization.

•Demonstrated experience and ability to create, implement, maintain, and improve HR processes.

•Experience of improving team member wellbeing, through support initiatives and working practices that gets the best from all team members and increases engagement and trust.

•Experience of working as part of a global organization with specific responsibilities for a region and working within a matrix management structure and reporting to more than one manager.

•Experience of overseeing benchmarking, establishing salary/job bands, and managing movement of staff within the bands across multiple legal jurisdictions

•Demonstrated understanding of working in Europe, and significant experience with the challenges of operating and managing HR functions in the region.

•Demonstrated passion for staffing in international relief and development environments.

•Ability to communicate and problem-solve effectively across diverse cultures with sensitivity.

•Experience facilitating senior level conversations.

•Fluency in written and spoken French and another European language is desirable.

Success Factors

The successful team member will be an avid learner, self-directed, innovative and action orientated. Furthermore, they must have the ability to work independently, employ effective time management skills, handle frequent interruptions, and shift priorities, exhibit effective customer service skills, and work effectively with a wide variety of individuals including team members based overseas. They will have the ability to work onsite and collaborate with team members, deliver compelling designs within the guidelines of specific project objectives, and interact professionally and productively with all Mercy Corps staff. Additionally, the individual will thrive in a fast-paced environment prone to rapid change and be willing to increase his/her responsibility level in the assigned areas. The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability and the ability to be flexible and ensure that effective communication is a priority in all situations.

Living / Environmental Conditions

This position is based in London or Edinburgh or remote home-working location in the UK and will be required to travel to Mercy Corps in Europe’s offices across the UK and the European continent to oversee team members and represent the organization’s European Senior Leadership Team. It requires up to 20% travel in support of Mercy Corps programs. This position may be asked to travel on occasion with little notice.

Mercy Corps Team members represent the organization both during and outside of work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that do

es not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Inter organization Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect.

local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.

We are recruiting for a Finance Assistant role to suit an experienced Accounts professional / Bookkeeper who would relish the chance to play a key role in the central team supporting the organisation to deliver our varied and impactful workload.

Each year we work with over 21,000 people and over 300 community groups to tackle inequality in Brighton and Hove through community-led solutions. Our strength-based model of community development and youth work empowers people who experience poverty and exclusion to come together and take action.

We are looking for an organised and detail orientated individual with a willingness to learn and collaborate with others.

The role is a chance of joining a skilled and dedicated team where there is the opportunity to develop your finance skills and build solid experience working across a wide range of areas within the charity sector.

For the right candidate, this role will offer a fulfilling working opportunity and the chance to make a significant difference to the people of Brighton and Hove, and beyond.

If you are a talented project manager looking to make a real difference to poeples lives, we have a role for you, leading our energy advice projects in rural Wales.

As Energy Advice Manager (Wales), you will be responsible for our established energy advice services in Powys and Monmouthshire and in the development and delivery of similar services into Ceredigion and wider geographical areas in Wales.

This exciting role offers a fantastic opportunity for an aspiring and multi-talented individual to develop their career in a charity that is passionate about families with young children. We're looking for someone who is a natural communicator, who can use different social and creative media to get our message across to different stakeholders, whilst providing core administrative support to the team.

Home-Start Barnet (HSB) delivers personalised, early intervention programmes to families with young children, who have multiple needs and are struggling to cope with the challenges they face. Our trained volunteers provide the emotional support needed to prevent crisis and the practical tools to empower parents and carers to give their children the best start in life.

The Operations and Communications Administrator will proactively facilitate this work by being a central point of contact and by offering key administrative support across the organisation. They will be a self-starter, well organised and committed to the cause.

The role is based at our offices in Finchley, N3. We ideally require someone to be present in the office 5 days a week, but there can be flexibilty for the right candidate. This would suit someone who would like to work shorter days or around other commitments. We are a diverse workplace and we offer flexibility and accomodations for staff to ensure they can deliver their full potential. We have a welcoming and relaxed office environment, but also take pride in our professional standards.

Key responsibilities are to:

• Handle all incoming communications - phone, email and other communications
• Provide central administration support to the charity
• Support and build engagement across different social media channels
• Update content for HSB’s website
• Support and help organise training and events

Further details can be found in the Job Description.

Data and Impact Officer (Part Time, 21 hours a week)

Are you passionate about using data to tell stories of hope and recovery and ensure the delivery of excellent mental health support? 

This new role will be central to the successful monitoring and evaluation of Restore’s recovery and coaching services, enabling us to strengthen our evidence based learning and performance. 

Every year, Restore works with over 500 people across Oxfordshire, supporting them on their mental health recovery journey including helping them plan for the future. 

We are committed to creating a supportive working environment where you can thrive and grow. We invest in learning and development opportunities to ensure you can provide the best possible support to our members (service users) through the provision of accurate and timely data, and continuously develop as a practitioner.

Purpose of the role

Effective data capture, monitoring and evaluation is essential to demonstrating Restore’s impact, and identifying areas for development and improvement. We’re looking for a passionate Data and Impact Officer who can work autonomously, supporting and strengthening our information management systems and processes for data quality.

Person Specification - Please click 'apply' to download the full job specification 

Essential - The successful candidate will be able to demonstrate that they meet the following criteria below.

Experience

• Excellent IT Skills, including MS suite, particularly Excel
• Previous experience working with databases and data inputting
• Knowledge of importing and exporting data
• A working understanding of GDPR
• Data visualisation, analysis and reporting, including presenting data in a variety of formats
• Excellent administrative skills, particularly in organisation, planning and prioritisation
• Ability to manage a diverse workload and multiple priorities
• Excellent communication skills both written and verbal
• Ability to work autonomously within a multidisciplinary team 
  
  Closing date: Sunday 21st July 2024 at midnight.
  Interviews will be held on Friday 26th July 2024. Please note this will be face to face.

Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 164 years we’ve grown from one site in London to three rescuing and rehoming centres across the Southeast as well as a global education and outreach programme. With around 700 employees and 1,000 volunteers, we have cared for over three million vulnerable animals since we were founded. We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership.

The Philanthropy and Trusts team sits within the Philanthropy, Philanthropy & Commercial (PP&C) team. Our aim is to engage and cultivate new supporters who can make a significant difference to Battersea, while also managing relationships with existing partners.

We are looking for a Philanthropy and Trusts Officer to join us. They will contribute ambitious yearly income targets across the team by managing a mid-level individual giving programme and a small trust mailing programme, managing financial data and reporting as well as supporting the Philanthropy and Trusts teams in in their wider fundraising efforts.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 7th July 2024

Interview date(s): 15th – 17th July 2024 (1st round); 22nd – 23rd July 2024 (2nd round, if applicable)

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

The Café forms part of a central hub, housing a daytime café for the community and an after-school Youth Café that connects vulnerable young people to positive and inspiring role-models from their community, empowering and inspiring them to become active citizens in their community. The space is used for two similar, but distinct purposes and excellent working relationships between these are essential. This role is responsible for the daytime café and related income generating activities.

An initiative of the Matrix Trust, our café has built an excellent reputation, with the vision to provide a space for local people to retreat to, where they will find a friendly welcome and an opportunity to give back to the community. Key elements include: quality coffee, delicious healthy food, a calm but welcoming environment, and an eco-friendly, low waste ethos.

The Café is open 5 days a week, 8:30am to 3pm on Tuesday to Friday and 10am to 3pm on Saturdays. 

Day-to-Day Responsibilities

● Oversee the efficient daily operation of the café, ensuring high standards and excellent customer service.

● Engage customers, take and serve orders, and drive sales.

● Ensure all health & safety and food safety standards are met.

● Maintain a clean, welcoming, and friendly environment for customers.

● Manage stock levels, place supply orders, and handle cash management, including cashing up and reporting till adjustments.

● Develop and maintain a visually inviting space with up-to-date menus and quality food offerings.

● Implement and follow food rotation and waste management procedures to minimise waste and maximise margins.

● Utilise and develop methods that encourage repeat business.

● Secure the café at the end of the shift.

● Ensure all food and drinks served are of the highest quality.

● Achieve and maintain an excellent food standards rating.

● Liaising with the Head of Operations, oversee maintenance and repair of café equipment, ensuring everything is in working order.

Customer Service

● Ensure customers have an efficient and enjoyable experience, consistently exceeding service and value expectations.

● Address customer complaints or refunds in a professional manner.

● Upsell products as appropriate and ensure the team is knowledgeable about the menu items.

● Foster a welcoming atmosphere for all customers, including regulars and first-time visitors.

Team Management

● Recruit, train, support, and lead a small team of paid staff, volunteers, and apprentices, including at-risk young people.

● Plan staff rotas, monitor performance, and conduct appraisals to recognise training needs and potential.

● Ensure the team maintains a clean, visually inviting space.

● Act as a positive role model for young apprentices, volunteers, and work experience students.

● Develop and implement staff development programmes, including team-building activities.

Café Development

● Develop seasonal menus and menu items to celebrate calendar events.

● Promote the vision of Matrix through the café.

● Be passionate about the vision of the café.

● Achieve café goals and targets set by the Board of Directors.

● Identify areas for development that will drive the business forward, keeping abreast of new concepts and ideas in the industry.

● Ensure that customers are given an efficient and enjoyable experience and that service and value expectations are consistently exceeded.

● Collaborate with marketing and business development to create promotional strategies, including social media campaigns.

Building and Event Management

● Liaise with the Head of Operations about any building maintenance issues.

● Promote the hireable spaces and arrange events that enhance the café’s offerings.

● Encourage use of the café by local groups such as creatives, book clubs, parents etc.

● Manage café events, ensuring the team sets up the space as required and that the hirers are properly looked after.

● Coordinate with local businesses and community organisations for partnerships and events.

General and Wider Charity Involvement

● Be a proactive part of the wider Matrix team, getting involved in projects that benefit the mission of Matrix, such as fundraising activities or team projects.

● Ensure knowledge of current Matrix projects and their impact.

● Participate in community outreach programmes and initiatives that align with the café’s social enterprise goals.

For further details, please see attached Job Pack.

Lambourne End Centre are looking to recruit a Fundraising and Marketing Coordinator.  The post holder will be responsible for raising revenue and capital funds primarily from trusts, companies and through organising fundraising events to support the work of the Centre. They will also be required to promote the Centre to potential funders, user groups and the public, especially via the Centre’s website and social media channels.  Candidates will need to demonstrate that they can think creatively, use initiative and work productively with colleagues.  They need to have excellent written and verbal communication skills and the ability to enthuse others.

This exciting opportunity will ideally suit someone at the early stages of their career in charity fundraising.

The post will be based on a 35 hour week, but will involve flexible working including occasional evenings and weekends.

Due to the nature of the work the post will be subject to an enhanced DBS check.

Lambourne End Centre is a fantastic 54 acre site in south west Essex full of opportunity.  The Centre boasts residential accommodation and training facilities, adventure activities, and a working farm and gardens with dedicated environmental areas.  These are used to generate a wide range of programmes  to improve health and wellbeing and promote personal development, especially for those who struggle in mainstream environments. 

Registered Charity Number 1105063, Company Number 05067695

The role of Office Coordinator is essential to the efficient and effective day-to-day work of the organisation, ensuring the team are well equipped to successfully carry out their roles and helping the organisation to support the optimum number of young people to the highest possible quality. Whilst you will have specific areas of responsibility (see below), you will also be expected to contribute towards the wider vision of Matrix Trust, as appropriate. 

1) Office and Building

• Support Maintain and, where necessary improve, office systems.
• Proactively ensure the building is clean, tidy and maintained to a high standard, liaising with SLT and external contractors where necessary to achieve this.
• Proactively purchase and restock office, cleaning and hygiene resources, ensuring a ready supply at all times.
• Proactively purchase and restock staff refreshments, ensuring a ready supply at all times.
• Proactively ensure physical and digital notice boards are kept up-to-date.
• Proactively ensure digital team calendars are kept up-to-date.
• Support the team in utilising the GSuite and printing facilities.
• Act as the first point of contact for all internal and external queries, ensuring that emails, phone messages and postal enquiries are responded to promptly.
• Support the Head of Operations in their role as Senior Fire Marshall, Health and Safety Officer, and Data Protection Officer.
• Prepare rooms for team meetings and events, as required.

2) Human Resources Support

• Utilising our HR database, maintain accurate, organised and confidential HR records.
• Liaising with Line Managers, administer the annual leave and sickness process.
• Liaising with the Designated Safeguarding Lead, administer the DBS process.
• Support the Head of Operations by administering the recruitment and induction processes.
• Support the Head of Operations by administering the team performance processes, including probations and appraisals.
• Coordinate and book staff training, ensuring all regulatory requirements are met.
• Coordinate a range of inclusive team social events.

3) General Administrative

• Support Support the Head of Operations in maintaining detailed and accurate records of the grant application process.
• Support the Head of Operations with basic data entry on grant applications.
• Support the Head of Operations in collating data for grants applications and any necessary reports.
• Support the wider team with occasional administrative tasks, as required.
• Provide occasional administrative support to the Board of Trustees and SLT, as required.