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Closing today at 14:59
Abby's Heroes, Southampton (On-site)
£30,000 - £35,000 per year
Posted 2 weeks ago
Closing in 2 days
Citizens Advice Richmond, Richmond (On-site)
£32,682 pa pro rata + pension contribution
Posted 4 weeks ago Quick Apply
Page 4 of 4
Thornton Heath, Greater London (On-site)
£8542.58 pro-rata from FTE of £25,627.74
Part-time (17.5 hours per week)
Temporary (Until May 2025)
Job description

Job Title: Information & Advice Helpline Officer (Maternity Cover)

Hours: 17.5 hours (Tuesday 9.30 - 4.00, Thursday and Friday 9.30 – 4.30)

(Some flexibility with hours/days may be possible)

Contract: Maternity Cover - Fixed Term to May 2025 (possible extension subject to funding)

Location: This role operates from our office in Thornton Heath

Salary:  £8542.58 pro-rata from FTE of £25,627.74

Background to the Role

Do you have helpline or call centre experience?  Are you good at communicating on the telephone?  Do you enjoy helping people to find information and solutions to challenges?  Are you approachable and a good communicator? We need you to join our high volume, friendly helpline team of staff and volunteers, answering calls and providing information and support to older people in Croydon.

Our helpline is a first point of contact for many older people and their families and carers as they tackle a variety of issues around finance, social engagement, housing and council tax, travel concessions such as Blue Badge and Taxi card.  You will play a crucial role in answering our busy Information & Advice Helpline phone: listening carefully and sympathetically to callers, finding solutions to their queries or issues and. The role is varied and very rewarding, and no two days are the same.

Main Duties (but not limited to)

  • Providing information and signposting to callers to our Helpline and to people enquiring by email
  • Entering new client referrals on our database and recording each new enquiry on our systems
  • Supporting and supervising volunteers within the I&A Team
  • This list is not exhaustive.

Responsibilities will include (but are not limited to)

  • Offering a friendly and professional first point of contact for people phoning or emailing Age UK Croydon’s I&A Service
  • Listening carefully to what clients say and ensuring the response to every enquiry is centered around them.
  • Finding out clients’ needs, by asking them open questions about their circumstances, and opening up opportunities to offer them holistic support.
  • This list is not exhaustive.

CVs will not be accepted.

Closing date: 12pm, Friday 18th October 2024

Interview: Thursday, 24th October 2024

This post is subject to a Disclosure and Barring Service check.

Posted by
Age UK Croydon View profile Company size 51 - 100

Our mission is to reach, involve, support and connect people so they can age well in Croydon.

Posted on: 24 September 2024
Closing date: 18 October 2024 at 15:54
Tags: Customer support,Helpline

The client requests no contact from agencies or media sales.