Policy Manager Jobs

Citizens Advice Luton is a well-respected local charity with over 30 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

An exciting opportunity has arisen for someone to join our Senior Management Team with responsibility to manage our advice services.

The successful candidate will be responsible for the day-to-day delivery of advice services including supervising the quality of advice given, overseeing training, managing the performance of staff and volunteers and ensuring these are appropriately supported and developed.

This busy and varied role will rely on your ability to bring out the best in the team as well as to ensure the highest quality of advice across our many and varied projects.

We are looking for someone with a desire to take on a senior management role who has an advice background and great interpersonal skills to join our friendly team.

OUR VALUES: Our high-performing team ethic is based completely on fairness, equality, thoroughness and recognition.

Citizens Advice Luton is committed to equality and diversity and welcomes applications from all sections of the community.

For an appplication pack please click on the apply button to go to our vacancy page

Closing date for applications:  12 noon on Wednesday 31st July 2024

Interviews will be held week commencing: Monday, 5th August 2024

This world-renowned scientific organisation is respected globally for its exceptional living collection of plants and world-class herbarium. They are leading on addressing the climate and biodiversity crises, influencing policy, and inspiring care for nature.

Reporting to Head of Government Affairs and Policy, this role is crucial to their mission of being the leading authority on plant science and horticulture, providing critical advice and evidence to governmental bodies. You will be instrumental in advancing their corporate strategy, which emphasises finding solutions to global biodiversity and climate crises, influencing policy, training future generations, and inspiring public engagement.

The role involves supporting and executing the government relations strategy, maintaining systems for political intelligence, and enhancing internal understanding of strategic stakeholder management. Responsibilities include collaborating across disciplines, engaging new government stakeholders, and managing contact processes, invitation lists, and newsletters.

Additionally, the position entails leading strategic initiatives, articulating the organisation's impact, and crafting messaging to establish it as a key government resource. The role also includes contributing to policy development, producing briefings and reports, organising events, and shaping thought leadership in government engagement.

The appointed candidate will have:

• Solid experience of experience in government relations
• Experience working with civil servants, parliamentarians, and public affairs
• Ability to position an organisation externally and influence policy
• Knowledge of biodiversity and science issues
• Proactive, resourceful, with the ability to develop new ideas and win the support of colleagues
• Strategic vision with strong analytical, problem-solving, and organisational skills

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Role: Poppy Appeal Manager

Location: London, Haig House, Hybrid (2 Days Per Week)

Contract Type: Permanent, Full Time

Hours: 35 Hours, Monday to Friday

Salary: £32,352 to £35,452 (Inclusive of London Supplement)

Are you looking to ensure the success of this unique initiative for the Royal British Legion as a  Poppy Appeal Manager?

As the Poppy Appeal Manager in Central London, your main role is to achieve income, expenditure, and contribution targets, ensuring the success of the appeal. Collaborating with the Regional Poppy Appeal Manager, you will create and manage an income and expenditure budget, providing monthly commentary. Your responsibilities include to coordinating local supporters, partners, and volunteers, building relationships to maximise fundraising potential.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Relationship management plays a crucial role, where you'll oversee a portfolio of regional corporate partnerships and collaborate with internal departments to achieve collective goals. Effective communication skills are key, enabling you to engage with supporters and stakeholders, ensuring a positive experience for everyone involved.

A distinctive aspect of this role lies in the unique Poppy Appeal activity. Beyond managing relationships and budgets, you'll recruit and induct new Poppy Appeal Organisers, ensuring they have the tools and resources for success. Planning and coordinating the Poppy Appeal launch, including PR and media activities, contribute to the appeal's overall impact.

Your role also involves representing Royal British Legion locally, engaging in outreach activities, and providing updates to key stakeholders. Flexibility is essential, as some evenings, weekends, and overnight stays may be required. The successful candidate will embody the values of the Royal British Legion, demonstrating empathy with its mission and objectives.

The ideal candidate will possess commercial knowledge, financial management skills, and experience in supporter relationship management. Strong planning, organizational, and IT skills are necessary, as is the ability to assess the commercial implications of decisions. The role demands a team player who can engage with diverse client groups, showcasing effective communication skills both in writing and verbally.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 6th August 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

The successful candidate will work 35 hours a week over 5 days, including evening and weekend work as required by the company. This role will cover South England and South Wales.

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a COMMUNITY BUILDER to join our Community Development team.

Please see below for more information on what just might be your future role.

About The Role  

The Help for Heroes Community Development team are looking to recruit a team of Community Development Managers to assist in their reshaped participation and connection strategy. Using Asset Based Community Development, we seek to support the charity’s objective to enhance reach and positive impact for members of the Armed Forces Community facing challenges within their local communities.

As a Community Development Manager, you will lead and inspire a team of Community Builders, fostering collaboration, innovation and commitment to community impact working in an ABCD informed way. The aim is to connect and re-engage members of the AFC with the services at Help for Heroes and within the wider community. 

This is an exciting and varied role for dynamic and confident individuals, in which the right candidate will work directly within communities across the UK; bringing the Armed Forces Community together to improve wellbeing and make the community a better place to live. The main purpose of the role is to contribute to the leadership of an integrated, community development and hybrid volumizing offer which improves reach and sustained positive impact for members of the Armed Forces community. 

About You

You will be responsible for the effective line management of a dispersed community-based team and have experience managing co-designed/co-delivered community development initiatives. You will recognise the potential for growth and expansion within these communities and empower local people to exact changes focused on what’s important to them. 

You will have a genuine professional commitment to ABCD informed delivery, possess the capacity to work collaboratively with others and pilot projects for new community development initiatives by identifying and creating viable plans for growth and expansion to increase reach, impact and accessibility across the AFC.  

Key Responsibilities

• Coordinate locality-based Community Development related services 

• Provide line management for a regionally specific team of Community Builders, positively participating in line management meetings, annual appraisals, monthly and quarterly team meetings as required facilitating 1:1 and group line management supervision including volunteers 

• Act as safeguarding and health and safety lead for your regional team ensuring safe practice 

• Set clear objectives and performance expectations for Community Development colleagues/volunteers and programme activity

• Identify and leverage community assets and resources to support community development initiatives 

• Support the collation of evidence and impact data 

PLEASE NOTE: There is a requirement for frequent travel extensively within the regions allocated for this role. There will be evening and weekend working as required and flexibility in working hours is necessary to ensure a total of 70 hours is covered over a 2-week period so please take this into consideration before applying. 

We are looking for someone with the following: 

• Educated to degree level in a relevant field (Social Science, Community Development, Health and Social Care), related field, or hold an equivalent professional Community Development qualification. 

• Demonstrable experience of senior management/leadership of a Community Development team or integrated multi-disciplinary service informed by Community Development principles 

• Proficiency in managing projects from conception to completion  

• Outstanding written and verbal communication skills, with the ability to articulate complex ideas clearly and persuasively 

About The Team 

You will work as part of the Community Development team; this newly formed team will approach working in defined localities using an asset based community development approach. Together the Community Development Managers and the Community Builders will strengthen local communities using resources and networks that are readily available. You will do this to proliferate opportunities for sustainable participation and engagement alongside a multi-disciplinary team in order to support the Armed Forces Community to live well after service. 

Please see job description for more details about the role.

What We Offer

To enable our employees to thrive in all aspects of their lives we proudly support flexible working practices. You can tailor your working day around your work and private commitments providing you maintain high class service to the team and our veterans at all times. And there are also a wide range of other benefits we offer like 29 days paid holiday, enhanced family friendly packages, health cashback plan.

Rights & Security International (RSI) is seeking a part-time Finance and Grant Management Officer to maintain our internal financial controls, assist with budgeting, and oversee our expenditures, especially by continually tracking our grant spending. 

The successful candidate will bring a strong knowledge of financial management, and will be comfortable creating budgets and forecasts. Ideally, they will be familiar with charity funding, especially restricted grants.

**The successful candidate must have a right to work in the UK and plan to be based here.** 

Person specification:

RSI is looking for a finance and grants management professional who has: 

• An appropriate qualification or degree in a field such as finance or accounting.
• Experience managing the financial aspects of large and small grants.
• An ability to produce clear, persuasive and detailed reports in English.
• Experience with budgeting, managing accounts, tracking expenditures and preparing financial forecasts.
• Strong interpersonal skills a commitment to diversity, equity and inclusion in the workplace.
• A strong commitment to RSI’s mission of upholding human rights and ending discrimination.

 Responsibilities: 

• Manage the expenditure of restricted and unrestricted grant funds; carry out grant monitoring and reporting.
• Supporting grant applications, for example by identifying needs and developing budgets.
• Assist with budgets and financial forecasts.
• Periodically review and update RSI’s internal financial controls.
• Assist with monthly management accounts and annual audits.
• Review staff requests for reimbursement.
• Assist the Executive Director and Development Officer in liaising with current and potential funders, as needed.

Application Details: If you are interested in this position, please upload your CV and answer the screening questions on Charity Job. 

RSI strives to be diverse, equitable and inclusive. We treat all staff and interns like team members and encourage everyone to bring their full selves to work. We welcome applications from candidates from groups that have historically been underrepresented in the human rights, legal or policy fields, and/or who are from communities that have been directly impacted by the issues we address in our work. We also welcome applications from people who are re-entering the workforce after time away. All applications are considered on an equal-opportunity basis. 

We offer flexible working hours. 

About Us 

Rights & Security International (RSI) stops human rights abuses committed in the name of national security. We challenge religious, racial and gender bias in national security policies and programmes, promote justice and transparency and ensure that voices of communities facing discrimination are heard.

By submitting your application, you consent to our processing and retention of your personal data to the extent, and for the time period, necessary to consider the application. We will keep your application on file for no more than six months.

Recently featured as an Escape the City Top 100 Places to Work, The Girls’ Network is an award-winning charity with a large and growing network of supporters, mentors and schools across eight regions of England.

We are now looking for a Network Manager to join us in the North East.

FUNCTION: Delivering our successful mentoring programmes in Tyne & Wear, Tees Valley and across the wider NE area.

WHERE THE ROLE FITS: Reporting to: North Senior Network Manager

SALARY: £27,825 per annum

CONTRACT: Fixed Term Contract - 12 months with possibility of extension

HOURS: 5 days per week, 37.5 hours (with some evening work)

LOCATION: Home based with weekly travel to schools and partners across the NE region. (Access to own vehicle required)

WHAT WE DO

Young people from lower income families are 40% less likely to go to University than wealthier peers (Dept for Education, 2020) which can have a lifelong impact on earning potential. Covid-19 has deepened inequalities (Social Mobility Foundation, 2022) and negatively impacted on young people's wellbeing (GirlGuiding, 2020). We believe that no girls should have their futures limited by their gender, sex, ethnicity, background, or parental income and they should be supported to realise their ambitions, to discover their self-worth, and to develop their capacity to shape their world and their futures.

We work in communities of least advantage across England to deliver two core programmes to achieve this vision. Through our mentoring programme we connect 14-19 year old girls with a mentor and a wider network of role models who are women and deliver opportunities which help them to build life skills and nurture their ambitions. Based on the idea that 'you can't be what you can't see', our mentors often help girls to broaden their horizons and create a more positive vision of their futures. After the programme, the mentees can join a free, lifelong network of support - our Ambassador Community, which offers further opportunities to reach their goals, build their confidence and to share their voices and experiences.

Our programmes help girls and young women to develop the knowledge, skills, self-belief and opportunities to thrive, and to be supported as part of a network that champions them and ensures their voices are heard.

THE ROLE

This is an exciting role joining a Programme Team of 15 staff based throughout the UK. There is a small team of 3 based in the North East. You will work closely and collaborate with the other Network Managers and share some priorities across the region, working to develop the region as a whole. This is a role reliant on good relationships. 70-80% of the role is about relationship building (with schools, mentors and partners), coordination and the tracking/ administration of those relationships. Only 15-20% of the role is direct delivery with the girls in the region.

Mentoring programme

• Manage overall success of the cohorts (groups of mentees and mentors) in your region, including coordinating and administering events and communications for cohorts in your area.
• Deliver engaging on-boarding sessions for mentees
• Design and deliver events and workshops for mentees
• Deliver matching of mentees and mentors at in-person events or virtually
• Work with the wider programme team to train mentors
• Support mentors once matched through regular check-ins, monthly emails and ad-hoc conversations
• Collect data to track the progress, and impact of, mentoring relationships
• Support mentors with safeguarding concerns, following The Girls’ Network process in line with our child protection policy
• Develop effective relationships with schools, on-boarding, supporting and retaining the partnerships

Partnerships

• Work with the Senior Network Manager in your area to identify professional partnerships and sponsorship with local and national businesses
• Work with the Senior Network Manager in your area to actively recruit mentors to the programme, especially by engaging in community networks.

The Girls’ Network reputation and network

• Advocate The Girls’ Network at every opportunity, through local media, PR activities and social media
• Identify opportunities to build the reputation of The Girls’ Network in the North and through events and networking
• Report significant successes and achievements to relevant staff members

Ongoing success of The Girls’ Network

• Work with the Programme Team to identify key areas for programme development
• Opportunities to get involved in programme and wider organisational projects
• Understand the development of school initiatives nationally and in your region, and understand their impact and implications for The Girls’ Network programmes
• Attend programme and whole team meetings and team days
• Maintain and champion a girls-centred way of working

WHAT YOU WILL BRING TO THE ROLE

Essential skills, knowledge and attributes

• You are deeply passionate and driven to achieve equal opportunities for all and will keep the girls we work with at the heart of your work
• You are able to build and manage a number of relationships with a variety of different people and are confident speaking to both young people and adults within schools and businesses
• You are comfortable with delivering set training sessions in person or online
• Project or programme management experience and able to prioritise conflicting priorities
• You are target oriented and will work towards achieving objectives and key results (OKRs) for the region

Desirable skills, knowledge and attributes

• You are flexible in your approach to working with a small organisation and understand the time and resource limitations
• You have safeguarding knowledge and experience
• You have experience of Salesforce or another CRM system

OUR BENEFITS

We want to help everyone achieve more at work as well as in their personal lives and in their wider career, so that they feel proud of the part they play at The Girls' Network. We are committed to providing equality of opportunity in employment and to developing working practices and policies that support work-life balance.

Benefits

• Pension scheme; employer contribution of 3% and employee of 5%
• 27 holiday days per year, plus public holidays (pro-rata)
• Extended and comprehensive sick pay policy
• Enhanced Family Leave pay policy

Learning & Development

• Annual training budget upon completion of your probation period (pro rata)
• Professional development support and allocated time off for training
• Continual learning and development through team days and whole staff training.

The Way We Work

• Flexible working policy: we respect that people have commitments and provide flexible working hours through discussion
• A positive and supportive team culture, regular check-ins and optional social events
• Working from home allowance to support you with essential tech needs
• We support you with a Girls’ Network buddy who you can reach out to beyond the induction period.

OUR VALUES

• We are young-person centered: our work and our decisions are centered around the girls and young women that we serve
• We are curious: we listen, we learn, and we do something about it
• We are unashamedly ourselves: we are authentic and celebrate each other for who we are
• We are ambitious and courageous: we know that might mean doing things differently or taking a risk. We acknowledge our strengths and when we need help
• We believe in the power of connection: that we can achieve more by working together.

YOU CAN'T BE WHAT YOU CAN'T SEE

We want to ensure that our team is inclusive and representative of the girls we work with, so we particularly welcome applications from individuals who have experienced of one or more of the following: being from a low-income family; have received free school meal; being the first in your family to go to University; identify as Black, Asian or another ethnic minority background. We have an active and cross organisational Equity, Diversion and Inclusion Strategy in place. We are a proud supporter of Show the Salary and The Halo Code.

HOW TO APPLY

Please visit our website for further information, the candidate pack and details on how to apply.

Closing date is 9am Monday 29th July.

Interviews will be held online on Friday 2nd and Monday 5th August.

Good luck with your application.

We're looking for an inspirational person to join us as a Mobile Assistant Shop Manager in our South London Shops. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. 

This is your chance to play a part in the fundamental change we are striving to achieve. 

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. 

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. 

About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

• You are a naturally energetic person with an enthusiasm for managing and empowering people.
• Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
• We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.

Apply to be part of our team and be the change you want to see in society

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Grant Support Manager

£40,000 - £45,000 per annum (dependent on skills and experience) plus generous benefits

Location: Hybrid working split between the Foundation’s office in London and home, with an average of 2 days per week in the office.

We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most. 

To help us with this important mission, we currently have a vacancy for a Grant Support Manager to lead our team of Grant Support Executives.

About the Football Foundation

Over the last 22 years, the Foundation has awarded more than 23,000 grants to deliver outstanding grassroots facilities across England worth more than £877 million. This year, the Foundation will be investing more money than ever into facilities across England and is committed to improving the experience of playing football for everyone. 

The Foundation’s goal is to unlock the power of pitches ensuring everyone has a great place to play regardless of gender, race, disability or place. 

The role

As Grant Support Manager you’ll manage a team of eight Grant Support Executives, overseeing their work to ensure it is delivered on time and to a high standard.

Our Grant Support Executives carry out the assessment of grant applications and related grant administration. They also provide support to grant applicants as well as general administrative support to the wider organisation. As Grant Support Manager, you’ll review their work and support your team members with more complex queries as well as managing any issues and complaints that arise. You’ll regularly review systems and processes to ensure the team is always operating as effectively and efficiently as possible. Above all, you’ll set a positive culture in the team and take responsibility for their development to help every team member realise their full potential.

You’ll also work on other ad hoc projects and provide key support to our Grants Panel, ensuring papers are prepared and dispatched in line with annual Panel cycles, mapping out internal and external deadlines and minuting occasional meetings.

What are we looking for?

We’d love to hear from you if you have experience of managing a customer-focussed or admin team, with a track record of training, mentoring and developing team members. You’ll have extensive experience of business administration, including reviewing, improving and implementing administration processes.

You’ll be highly organised, with the ability to manage your own workload and changing priorities as well as overseeing those of others. You’ll have excellent communication and interpersonal skills, with the ability to build strong relationships, as well as experience of tactfully resolving customer issues and complaints.

Ideally, you’ll also have some experience of grant administration and of assessing grant applications against set criteria, as well as some experience of supporting and minuting formal meetings.

You don’t need to follow football to apply, but you should appreciate the power of sport to change lives and have a genuine interest in using your skills and experience to help the Foundation achieve our charitable and strategic objectives.

For full details of the role and requirements, please download our recruitment pack below.

What can we offer you?

The salary for this role is £40,000-£45,000 per annum, dependent on relevant skills and experience.

You will start on 25 days annual leave plus bank holidays, plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), collective bonus scheme, free health care provision, a monthly gym subsidy, interest-free season ticket loan, death in service benefit and access to selected match tickets

We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.

Equality and Diversity Commitment

The Football Foundation is committed to, and values the principles of diversity, equality, equity and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.

Should you need any adjustments to the recruitment process, at either application or interview stage, please contact us at jobs @ footballfoundation. org .uk

How do I apply?

To apply, please follow the steps outlined below:

· Please send the following to jobs @ footballfoundation. org. uk

o CV

o Cover letter - please highlight briefly and clearly how your skills, abilities and experience equip you for the role, together with your reasons for applying.

The closing date for applications is: 9am, Monday 12 August 2024. Online interviews are currently scheduled for 19 and 20 August 2024.

All applications received will be short listed against the role requirements and person specification. Those most closely matching our requirements will be invited to take part in an online interview.

Due to the volume of applications received for most roles, the Foundation only contacts candidates if they are shortlisted for interview. If you do not hear from us within two weeks of the closing date, you should assume your application has not been successful.

Please note that you must be eligible to work in the UK to apply.

Role Purpose

We are seeking a highly motivated, creative, and ambitious person to be a critical part of The Centre for Early Childhood team. The role will be highly involved in our exciting work with corporates following our Business Taskforce report launch in the Spring, as well as supporting the wider activity across the team.

You will drive the day-to-day delivery of a range of projects including campaigns, events, content, and partnerships. As you maintain the momentum day-to-day you will bring stakeholders along with you and always have an eye on the longer-term strategy. You will be comfortable prioritising workloads, thinking creatively and communicating plans to the wider team.

Key responsibilities will include:

· Working closely with the whole team to devise the plans to deliver ambitious, impactful work. This role is all about the ‘how’: connecting people, collaborating on a strategy, and making sure the work gets done.

· Thinking creatively about how all our activity has maximum impact and pushes our team towards our goals.

· Keeping the team on track and motivated, being clear on the key milestones and coordinating day-to-day activities – all to ensure delivery against the plan.

· Ensuring that work remains in line with agreed budgets and defined objectives.

· Identifying risks (both current and potential) and contributing to risk mitigation strategies.

· Coordinating and communicating with multiple stakeholders and partners to ensure everyone is aligned.

· During busy delivery phases, maintaining a meticulous attention to detail. 

· Adapting plans as needed throughout the process and sometimes at late notice.

· Playing an active role in the Centre team, working collaboratively to offer ideas on broader strategy and designing new projects.

· Preparing for key meetings, working with the team to develop the agenda, and then ensuring actions are captured and disseminated. 

· Undertaking other ad hoc duties as may reasonably be required - this will be a varied and occasionally fast-paced role.

Knowledge, experience, and personal qualities

· A passion for staying organised and keeping dynamic projects on track.

· An excellent communicator, both in writing and orally, able to tailor your content based on the audience. 

· A love of working collaboratively, across different teams and often with new partners.

· A high level of attention to detail – you enjoy a spreadsheet!

· A keen collaborator and confident relationship builder, able to manage a huge range of different parties (from charity sector / trustees / business leaders etc).

· A genuine team player who can influence and bring people alongside you.

· Agile: able to respond confidently and positively to changing scenarios.

· A love of thinking creatively and coming up with new solutions.

· An optimistic and energetic outlook, keen to maximise the positive change you and the team can deliver.

· Happy to take a “roll your sleeves” up approach and help with things not strictly in your job description. 

· The Centre for Early childhood has a vision to build a happier, healthier, more nurturing world transformed by our approach to early childhood. To enjoy this role, it’s important you feel motivated by this vision.

Our Company & Culture:

 The Royal Foundation is committed to equity, diversity, and inclusion and to ensuring a positive, safe, and respectful environment which promotes the wellbeing and dignity of our employees, partners, suppliers, and those whose interests we represent. We are committed to promoting a positive and inclusive working environment that has a diversity of people and views, and one that supports our culture of collaboration and curiosity. These principles underpin our professional behaviour and are embedded in our policies, procedures, day-to-day practices, and external relationships.  We therefore welcome and encourage job applications from people of all backgrounds.

If you have the relevant skills and enthusiasm for the role, then we’d love to hear from you.  Please send your CV and a one-page covering letter explaining your motivation for applying and how you meet the skills and experience required for the role by clicking ‘Apply’ now.

• Salary:  Circa £50,000 DOE
• Location: Central London office three days a week, with flexibility to work from home the remaining two days
• Contract type: Permanent
• Holiday: 25 days per annum plus public holidays
• Hours: 37.5 hours per week (Monday to Friday)
• Benefits: Pension scheme (non-contributory), private medical insurance, life insurance, season ticket loan

The Organisation

Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness, and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and collaborating with allies across society to change government policy.

Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed.

Today twenty-seven million refugees and eighty-four million displaced people around the world need of safety, dignity and welcome. We are determined to secure public and government support for safe routes for all people seeking safety, and a fair, effective and compassionate refugee protection system.

Context and Purpose of the Job

The Refugee Council’s services strategy is aimed at delivering high impact, sustainable services that are centred on the needs of people seeking asylum and refugees in the UK, and improving the system of support that they rely on for their safety and future lives in local communities.

We seek to significantly improve early access to information, advice and support for people seeking asylum and refugees in crisis and those seeking to integrate into the UK.

Location: London, East of England, Yorkshire and Humberside, and Remote.

In December 2023, with consultancy support, we designed an exciting youth service strategy with a delivery model centred around children’s needs and with the vision for change on how separated children and young people are treated in their asylum journey by creating holistic casework, high-quality joined up relationships across the organisation, collaboration with local partners and supporters through learning and sharing best practice to transform their experience and bring systemic change.

Main duties and responsibilities

 Casework management -

• Oversee the casework service delivery by managing a potential high number of referrals colleagues in the regions and professionals effectively, by deciding eligibility for services, and providing timely, helpful, and legally accurate responses at all times.
• Line manages all casework advisers by supporting and enabling them to provide high quality information and advice support, and signposting to external specialist agencies in a sensitive, confidential, and professional manner.

Service development and delivery -

• Maintain high quality, current client records in accordance with organisational policies, funder requirements, and relevant legislation, and support advisers and volunteers to manage their data within the client database.
• Develop and maintain excellent professional relationships with a range of practitioners including local authority social workers, managers, legal representatives, health and education professionals and voluntary sector agencies, referring children who are age disputed to other agencies where it is in the best interests of the child.

For more information and to apply, please visit our website via the ‘Apply’ button.

Closing date: Tuesday 30th August 2024.

Interviews: 10th August 2024.

The successful candidate will work 35 hours a week over 5 days, including evening and weekend work as required by the company. This role will cover North England and North Wales.

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a COMMUNITY BUILDER to join our Community Development team.

Please see below for more information on what just might be your future role.

About The Role  

The Help for Heroes Community Development team are looking to recruit a team of Community Development Managers to assist in their reshaped participation and connection strategy. Using Asset Based Community Development, we seek to support the charity’s objective to enhance reach and positive impact for members of the Armed Forces Community facing challenges within their local communities.

As a Community Development Manager, you will lead and inspire a team of Community Builders, fostering collaboration, innovation and commitment to community impact working in an ABCD informed way. The aim is to connect and re-engage members of the AFC with the services at Help for Heroes and within the wider community. 

This is an exciting and varied role for dynamic and confident individuals, in which the right candidate will work directly within communities across the UK; bringing the Armed Forces Community together to improve wellbeing and make the community a better place to live. The main purpose of the role is to contribute to the leadership of an integrated, community development and hybrid volumizing offer which improves reach and sustained positive impact for members of the Armed Forces community. 

About You

You will be responsible for the effective line management of a dispersed community-based team and have experience managing co-designed/co-delivered community development initiatives. You will recognise the potential for growth and expansion within these communities and empower local people to exact changes focused on what’s important to them. 

You will have a genuine professional commitment to ABCD informed delivery, possess the capacity to work collaboratively with others and pilot projects for new community development initiatives by identifying and creating viable plans for growth and expansion to increase reach, impact and accessibility across the AFC.  

Key Responsibilities

• Coordinate locality-based Community Development related services 

• Provide line management for a regionally specific team of Community Builders, positively participating in line management meetings, annual appraisals, monthly and quarterly team meetings as required facilitating 1:1 and group line management supervision including volunteers 

• Act as safeguarding and health and safety lead for your regional team ensuring safe practice 

• Set clear objectives and performance expectations for Community Development colleagues/volunteers and programme activity

• Identify and leverage community assets and resources to support community development initiatives 

• Support the collation of evidence and impact data 

PLEASE NOTE: There is a requirement for frequent travel extensively within the regions allocated for this role. There will be evening and weekend working as required and flexibility in working hours is necessary to ensure a total of 70 hours is covered over a 2-week period so please take this into consideration before applying. 

We are looking for someone with the following: 

• Educated to degree level in a relevant field (Social Science, Community Development, Health and Social Care), related field, or hold an equivalent professional Community Development qualification. 

• Demonstrable experience of senior management/leadership of a Community Development team or integrated multi-disciplinary service informed by Community Development principles 

• Proficiency in managing projects from conception to completion  

• Outstanding written and verbal communication skills, with the ability to articulate complex ideas clearly and persuasively 

About The Team 

You will work as part of the Community Development team; this newly formed team will approach working in defined localities using an asset based community development approach. Together the Community Development Managers and the Community Builders will strengthen local communities using resources and networks that are readily available. You will do this to proliferate opportunities for sustainable participation and engagement alongside a multi-disciplinary team in order to support the Armed Forces Community to live well after service. 

Please see job description for more details about the role. 

What We Offer

To enable our employees to thrive in all aspects of their lives we proudly support flexible working practices. You can tailor your working day around your work and private commitments providing you maintain high class service to the team and our veterans at all times. And there are also a wide range of other benefits we offer like 29 days paid holiday, enhanced family friendly packages, health cashback plan.

We work in partnership with Age UK Buckinghamshire to deliver the Hospital Discharge Support Service. The service covers the county of Buckinghamshire and aims to improve the experience of people leaving hospital, at what can be a very difficult time for them. Our teams work with patients to make this experience more manageable and to minimise the risk of readmission. This service supports people aged 18 who are leaving hospital after a stay. Older people are highly represented in this client group.

We are looking to recruit an experienced person-centred leader who is passionate about delivering services that make a difference to people’s lives. You will have responsibility of maintaining a high level of service delivery with impressive outcomes. You will lead a team of staff with oversight of each service area, will be highly organised, able to make decisions and use your initiative. The role will also involve monitoring service processes, systems, and workforce capacity to enable us to identify areas for change and improvement.

The purpose of the role is to manage and deliver the day-to-day operation of the service. Operating across Buckinghamshire, our discharge staff are based at both Stoke Mandeville and Wexham Park hospitals. Our community team are based in the Age UK Buckinghamshire offices in Aylesbury but reach out to serve residents across the county. Additionally, a team of volunteers provide additional capacity and reach. The post holder will be based at the office in Aylesbury but will be expected to travel across the two hospital sites when required,

The hospital teams operate 7 days a week supporting patients on discharge. Over a year more than a thousand patients will be taken home by our teams and helped to settle in safely. The community team will support residents post discharge, liaising with any other services, offering practical support to settle in at home such as shopping, light housework or picking up prescriptions and offering a regular call to ensure all is well.

The opportunities to make a difference are huge. If you think so too and think you have what it takes to be successful in this role, we are keen to hear from you.

Supporter Services Manager

We are seeking a passionate and dynamic Supporter Services Manager to lead a Supporter Services team

Position: Supporter Services Manager

Location: London, N1 7GT

Salary: £40,560 per annum

Contract: Full time, Permanent

Closing Date: Thursday 1st August 2024

About the role:

As Supporter Services Manager you will play a pivotal role in ensuring that supporters receive exceptional care and that all donor processes run smoothly. Your leadership will help the charity continue their mission of providing timely and effective humanitarian aid.

Key Responsibilities:

• Team Leadership: Manage and develop the Supporter Services Officer and temporary staff, ensuring clear objectives and personal development plans are in place.
• Workflow Management: Oversee donation processing and enquiry handling, ensuring all deadlines and service level agreements are met.
• Supporter Care: Champion excellent supporter care across all teams and channels, staying informed about best practices in the sector.
• Service Improvement: Develop and refine service level agreements and key performance indicators, continuously improving supporter experience.
• Legal Compliance: Ensure all activities meet relevant legal requirements, including Data Protection and Gift Aid regulations.
• Relationship Management: Build and maintain strong relationships with internal teams and external suppliers to support fundraising efforts.
• Complaint Handling: Manage escalated supporter complaints, ensuring timely and satisfactory resolutions.

About you:

To be successful in the role of Supporter Services Manager, you will need proven experience in line managing a customer or supporter care team, with a strong track record in nurturing talent and achieving results.

Other key skills and experience include:

• Experience of managing gift administration processes and procedures, including Gift Aid, in a UK charity.
• Proven ability to establish, manage and drive outstanding performance from relationships with external suppliers and consultants.
• Experience of financial management including budgeting and forecasting.
• Experience of working in a pressurised rapidly changing environment.
• Excellent interpersonal and communication skills, both oral and written and a confident communicator with all audiences.

About the organisation:

You will be joining a unique and dynamic membership organisation which comprises 15 of the UK’s leading humanitarian agencies. Since it was founded in 1963, they have run over 77 fundraising appeals and raised more than £2.4 billion to help save lives and protect livelihoods in disaster-affected communities around the world. The DEC offers hybrid working; during an appeal, office attendance is mandatory for two weeks.

Other roles you may have experience of could include: Supporter Care Manager, Supporter Experience Manager, Supporter Development Manager, Senior Supporter Experience Manager, Fundraising Experience Manager, Customer Experience Manager, GiftAid, #INDNFP etc.

How to apply

If this role is of interest and meets your skills, experience, and knowledge, then please apply with an anonymised CV (i.e. please state your initials only, not your full name) and a cover letter detailing why you feel you are suitable for the role.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

This is an exciting role, for a charity finance professional and great communicator to join CoppaFeel!.

• Are you analytical and forward thinking with finances?
• Do you enjoy collaborating and empowering the wider organisational team in finance understanding? 
• Are you an experienced line manager that thrives on developing and upskilling your team?

If yes to the above we would love to hear from you.

About CoppaFeel!

CoppaFeel! exists to educate and remind every young person in the UK that checking their boobs isn’t only fun, it could save  their life. We are the first breast cancer charity in the UK to create  awareness amongst young people, with the aim of instilling a new  healthy habit that could one day save their life.

About the role

This is a new role at CoppaFeel! as we grow and develop our finance team. As the Senior Finance Manager, you will have responsibility for overseeing CoppaFeel!’s finances . The Senior Finance Manager will be a key role in providing support and analysis to help decision-making for Leadership team.

KEY DUTIES AND RESPONSIBILITIES

Strategic (15%)

• Support on the annual Budgeting and quarterly Forecasting process 
• Support with long term financial plans 

Reports (15%)

• Preparation of budget holder monthly reports and other internal financial reports 
• Supporting with cashflow monitoring

Stakeholder Management (20%)

• Support Auditors with audit information 
• Line manage finance assistant/intern
• Finance business partner with the teams and discuss spend with budget holders

Finance processing (50%)

• Manage day to day running of the finance function (Banking, team queries) 
• Trial balance reconciliation and month end journals
• Manage and maintain appropriate financial policies and financial controls mitigating financial risk and implementing best practice.

SKILLS, KNOWLEDGE & QUALIFICATIONS

• Part qualified Accountant or qualified by experience
• Strong relationship building and communication skills and the ability to engage with a range of people within the organisation. 
• Have good working knowledge of reporting requirements and UK charity regulations experience including SORP 
• Have experience driving change and improving processes.
• Experience of line management
• Intermediate to advanced excel skills

Please see job pack for full role description and all the benefits available at CoppaFeel!

To apply for the role, please submit your CV and complete the screening questions through Charity Jobs. Applications close on 29th July at 9am, but interviews will be held on a rolling basis, so early application is advised. The initial process will consist of a 1 hour test plus an interview, questions will be provided at least 24 hours in advance.

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.