Policy Development Jobs

This role provides advice and advocacy to LGBTQ+ people who contact Stonewall Housing because they are homeless or at risk of homelessness. The goal is to help people understand their rights and navigate their housing options in order that they have somewhere safe to live. People usually contact us because they are in crisis, the Case Worker’s job is to calmly assess their housing needs, provide them with immediate advice and sign posting and, where necessary, provide advocacy case work to ensure they get access to what they are entitled to.

Key Responsibilities

· To provide a high quality, flexible and responsive advice and case work service to LGBTQ+ people, supporting them to exercise their rights and get access to safe accommodation.

· To assess the individual needs of each person and provide a bespoke advice and advocacy plan.

· To ensure that effective service user participation mechanisms are in place.

· To ensure a high level of customer care and practice at all times.

· To develop links with relevant external agencies.

Main Duties of the Post

Casework Sessions

· To give holistic support to LGBTQ+ people accessing our advice and advocacy service and to provide proactive support to these service users who are sometimes hard to engage.

· To assess each individual’s current housing situation and form a view with regards to risk associated with their case.

· To explore all options available to the service user allowing them to make informed decisions.

· To work with LGBTQ+ people accessing the advice and advocacy to develop and review individual work plans and risk assessments.

· To have regular case work sessions to provide structured support, in relation to Housing specific issues.

· To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.

Liaison with Landlords / Other Agencies

· To support service users to report repairs and work with landlords and advocate where necessary.

· To support service users to contact local authority, voluntary and private sector landlords to report anti-social behaviour issues and advocate where necessary.

· To support service users to present to local authorities as homeless, where appropriate, and advocate where necessary.

Other Duties

· To establish and maintain accurate and complete records in all areas of work

· To complete statistics for the collation of performance and funding information

· To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.

· To participate in individual and clinical supervision meetings, annual appraisals and training

· To act in accordance with the organisation’s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures

· To act in the best interests of Stonewall Housing and its service users at all times

· To promote Stonewall Housing at external meetings and community events

· To carry out any other duties commensurate with the aims and objectives of the post that may be required

PERSON SPECIFICATION

Essential Experience

· Lived experience, or experience of working with homeless or vulnerable LGBTQ+ people, in a voluntary or paid employment setting

· Lived experience, or extensive experience of working with LGBTQ+ people.

· Experience of providing advice and advocacy support to vulnerable people in a professional setting

· Experience of working with and delivering services to a diverse client group with a wide range of support needs

· Experience of supporting people who have faced LGBTQ+ discrimination or hate crime

· Experience of lone working and working as part of team

Essential Knowledge

· Knowledge of Housing Legislation and how it applies to those experiencing or at risk of experiencing homelessness

· Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people

· Knowledge of the current benefits available to single people

· Knowledge of common themes, trends and issues within supported and shared accommodation

· Knowledge of pathways into medical and social support for LGBTQ+ people

Essential Skills and Abilities

· Ability to provide a range of housing related advice and advocacy services, i.e. assessment, developing and using opening letters, support planning, case working, independent living support, welfare benefits advice and providing resettlement support

· Ability to manage challenging behaviour and complex needs, report and raise incidents and safeguarding alerts

· Ability to prioritise and maintain case work across multiple service users at the same time

· Excellent recording and reporting skills to accurately reflect work with young people

· Excellent written and verbal communication with vulnerable people

· Ability to effectively involve and engage LGBTQ+ people in services

· To be resilient in regard to working with challenging behaviour from service users who may have experienced trauma leading them to be mistrustful of support providers

As with all members of Stonewall Housing’s Team, the postholder will also:

· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.

· Have strong networking and relationship-building skills.

· Have a positive and can-do attitude.

· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.

· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.

· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.

· Be able to travel occasionally around the UK for key events.

· To work as part of a mostly-remote team, embracing online communication and collaboration tools.

· To receive regular supervision from the line manager and attend training courses as required.

Your attitude and personal attributes

· A commitment to equal opportunities in all aspects of work.

· A commitment to the aims, values and beliefs of the organisation.

· Ability to empathise with vulnerable LGBTQ+ people.

Conditions:

This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.

More about who we are:

Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.

Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.

We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.

Our Values:

· We are LGBTQ+ informed.

· We are tenacious.

· We are empowering.

· We are collaborative.

· We are inclusive.

What we can offer you:

Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.

Our benefits include:

· Competitive salary

· Flexible working

· Generous annual leave – 30 days (FTE)

· An additional ‘Stonewall Housing’ day off per year

· Pension scheme

· Employee Assistance Programme

Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.

Applying for the role:

No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.

We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

For more information about us, please visit our website and follow Stonewall Housing on our social channels.

Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Services Manager, on john[at]stonewallhousing[dot]org.

Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.

About the role:

Working under the direction of the Service Manager you will be primarily responsible for designing, implementing and co-ordinating recovery-focused activities. You will work with SHP colleagues, partnership agencies and those using the services to ensure the programme meets the latter’s needs. You will be responsible for delivering elements of the programme, in addition to supporting staff members, volunteers, students, clients and peers to facilitate groups and activities.

About you:

• Experience of developing, facilitating and coordinating groups and activities (including supporting others to do so too), with a demonstrable understanding of group dynamics.
• Experience of developing and maintaining positive partnership relationships with a range of internal and external services.
• Demonstrable understanding of engaging and motivating people who experience multiple disadvantages, with an awareness of the issues that may make this process challenging.
• Demonstrable experience of working with either homeless service users or clients with complex needs such as Mental Health, Substance Use, Ex Offending, and Physical Health needs.
• A strong understanding of the issues that typically disrupt progress in journeys towards independence, such as mental health, substance misuse, self-harm, domestic violence, anger management, learning impairment and frailty due to illness.
• Excellent time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
• Excellent team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 3rd August at midnight

Interview date: Week commencing Monday 12th August via Microsoft Teams

This post will require an Enhanced DBS check to be processed for the successful applicant. 

We're looking for a kind, compassionate and resilient Head of Service Mental Health & Learning Disability to located at our Head in Caledonian Road.

£65,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're part of one team? You'll feel at home here.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

The Head of Service for Mental Health and Learning Disability will work in alignment with the Director of Specialist and Complex Care, and wider Senior Management Team to drive up performance, business, and financial efficiencies. The role will provide expertise and capacity to support the organisation to deliver is vision and strategic objectives.

The Head of Service will be the strategic and operational lead ensuring delivery of consistent and high quality services and performance across a defined customer group. To ensure that all Services are run effectively, well managed financially, and employees are performing at high levels. Service and Contract Managers will report directly into this role.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Leadership Accountabilities:

Develop and maintain a culture that supports collaboration and service improvement whilst behaving as a role model to Look Ahead's values and behaviours
Provide effective, visible leadership ensuring challenging objectives are set within a performance and quality focused environment
Focus on external stakeholder management, maintaining and building new relationships to support organic growth
Lead a performance culture and deliver on budget, quality standards and full KPI compliance.
Operational Accountabilities:

Ensure that services are compliant with CQC regulatory requirements (where applicable)
Responsible for ensuring Service Managers/budget holders deliver on budget; robust budget management practices, shared learning, increasing commercial capability at management level
Maximise income through business development and remodelling
Be responsible for identifying loss making contracts and lead on negotiations with Director of Complex Specialist Services to improve financial viability
As part of wider management team support new business opportunities across directorate
Effective management of any safeguarding incidents and appropriate escalation of any emerging risks
Lead on investigations as required
Lead on ensuring all services are Inspection ready, reaching for outstanding performance and deliver and adhering to compliance with policies and procedures

Matrix Lead Responsibilities:

Knowledge of CQC and other regulatory requirements and frameworks i.e., PBS
Working with Policy Group to develop new policies relevant to area of work.
Keep informed of legislative and policy changes to improve working practices and help inform strategy.
Lead on innovation relevant to supporting adults with mental health, learning disabilities & autism
Work in partnership with other Leads across directorate to ensure consistency and share good practice
What you'll bring:

The ideal person for this role will have:

A positive attitude and ability to motivate direct reports
Proven experience of being a strategic lead across relevant services
Experience of successfully delivering in a contract and target driven environment
Proven financial management experience and delivering surplus
Previous experience of working with housing management contracts and agreements
Experience of Safeguarding and responding effectively to serious incidents

For our full job description please visit our website.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

A vital role in driving our advocacy and campaigning and amplifying care worker voices, your responsibilities will include supporting the setup of a national Care Worker Advisory Board and Champions Board, organising monthly online sessions, facilitating roundtables, and arranging conferences in collaboration with the Advisory Board members and the wider CWC team. You must have experience of being employed as a care worker in adult social care within the past 5 years.

This home based role can be based anywhere in England, but you must be available to attend team meetings in Central London every 12 weeks.

We are seeking a dynamic and motivated individual to join our team as a Project Coordinator. Reporting to our Head of Policy and Projects, you will be instrumental in organising and coordinating various initiatives aimed at amplifying the voices of care workers.Please read the attached job description and apply if you meet all the criteria listed in the JD and include details of how you meet all the criteria in your covering letter.

Join our passionate team at The Care Workers’ Charity, where we are committed to advocating for the rights and voices of care workers across the UK. We believe in fostering positive change and empowering care workers to be heard. As a Project Coordinator, you will play a vital role in driving our advocacy and campaigning efforts, working across multiple projects to support our mission. 

You need to have:

· Experience of project coordination and working collaboratively within an organisation

· Strong communication and interpersonal skills

· Experience in or knowledge of the care sector, either as employment as a care worker employed in adult social care in the past 5 years, or  through personal experience, family/friends, or other professional involvement

· The ability to negotiate and to build and maintain good working relationships, up to and including senior management  level

· Demonstrated ability in co-production

· Experience in organising online and offline events

Note: We are committed to creating a diverse and inclusive workplace. We particularly encourage applications from people from Black, Asian and minority ethnic backgrounds and those who have lived experience of care work.

Thanks to funding from the National Lottery and the Waterloo Foundation,

Fair Treatment for the Women of Wales (FTWW) is now seeking a

Volunteer Coordinator

This is a part-time post of 22.5 hours per week, paying £16,200 p/a, based on a WTE 37.5 hrs per week salary of £27K per annum, remote-working in Wales

Funded up to March 31st 2026 with possibility of extension

This post is subject to successful completion of a 3-month probationary period

FTWW: Fair Treatment for the Women of Wales is the only patient-led charity and disabled people’s organisation in Wales dedicated to achieving health equality for women, girls, and people registered female at birth.

Our Vision is for a Wales where everybody’s right to good health and wellbeing is respected and fulfilled, with everyone able to access the healthcare they need, when they need it, and without barriers.

The role of Volunteer Coordinator is a new one for FTWW. Our successful candidate will ensure members are supported and equipped to participate in engagement activities which broaden the reach of the organisation and increase awareness of the wider community’s health and wellbeing needs. You will be key to our small, dedicated team, making sure FTWW is well set-up to maintain and grow its volunteering activity.

We particularly welcome applications from those who are disabled, living with or having  experience of long-term health issues.

To apply, we kindly request both a current CV and a supporting statement. In your statement you should make clear why you think you’d be a good fit for FTWW and what you’d bring to our team as the organisation grows. We will also ask shortlisted candidates to supply contact details for two referees.

The closing date for applications is Thursday 1st August 2024 at 5pm. Interviews will take place over Microsoft Teams on or around Tuesday 13th August, with a view to the role commencing as soon as possible thereafter.

Cydlynydd Gwirfoddolwyr

FTWW > Cydlynydd Gwirfoddolwyr

Rydym yn Recriwtio!

Diolch i gyllid gan y Loteri Genedlaethol a Sefydliad Waterloo,

mae Triniaeth Deg i Fenywod Cymru (FTWW) yn awyddus i benodi

Cydlynydd Gwirfoddolwyr

Mae hon yn swydd ran-amser, 22.5 awr yr wythnos, sy’n talu £16,200 y flwyddyn, yn seiliedig ar gyflog cyfwerth ag amser llawn 37.5 awr yr wythnos o £27K y flwyddyn, gweithio o bell (Cymru)

Mae hi wedi’i hariannu tan 31 Mawrth 2026 gyda’r posibilrwydd o estyniad

Mae’r swydd hon yn amodol ar gwblhau cyfnod prawf o dri mis yn llwyddiannus

Iawrlwythwch y disgrifiad swydd: Cydlynydd Gwirfoddolwyr

FTWW: Triniaeth Deg i Fenywod Cymru yw’r unig elusen yng Nghymru sy’n cael ei harwain gan gleifion a’r unig sefydliad i bobl anabl sydd wedi ymroi i sicrhau cydraddoldeb iechyd i fenywod, merched, a phobl sydd wedi’u cofrestru’n fenywod adeg eu geni.

Ein Gweledigaeth yw Cymru lle mae hawl pawb i iechyd a lles da yn cael ei pharchu a’i gwireddu, gyda phawb yn gallu cael gafael ar y gofal iechyd sydd ei angen arnynt, pan fydd ei angen arnynt, heb rwystrau.

Mae rôl y Cydlynydd Elusen yn un newydd i FTWW. Bydd ein hymgeisydd llwyddiannus yn sicrhau bod aelodau’n cael eu cefnogi a’u galluogi i gymryd rhan mewn gweithgareddau ymgysylltu sy’n ehangu cyrhaeddiad y mudiad ac yn cynyddu ymwybyddiaeth o anghenion iechyd a lles y gymuned ehangach. Byddwch yn allweddol i’n tîm bach, ymroddedig, gan sicrhau bod FTWW mewn sefyllfa dda i gynnal a chynyddu ei gweithgareddau gwirfoddoli.

Rydym yn croesawu’n arbennig geisiadau gan y rheini sy’n anabl, sy’n byw gyda phroblemau iechyd tymor hir neu sydd â phrofiad ohonynt.

I wneud cais, gofynnwn yn garedig am CV cyfredol a datganiad ategol. Yn eich datganiad, dylech egluro pam rydych chi’n meddwl y byddech chi’n addas ar gyfer FTWW a beth fyddech chi’n ei gyflwyno i’n tîm wrth i’r sefydliad dyfu. Byddwn hefyd yn gofyn i ymgeiswyr sydd ar y rhestr fer roi manylion cyswllt dau ganolwr.

Y dyddiad cau ar gyfer derbyn ceisiadau fydd dydd Iau 1 Awst 2024 am 5pm. Cynhelir cyfweliadau dros Microsoft Teams ddydd Mawrth 13 Awst neu o gwmpas y dyddiad hwnnw, gyda golwg ar ddechrau’r rôl cyn gynted â phosibl ar ôl hynny.

Iawrlwythwch y disgrifiad swydd: Cydlynydd Gwirfoddolwyr

Do you want to shape the future of our response to stalking and personal safety? 

Do you have resilience and flexibility to meet the demands this role brings, and enjoy working in a sharing and learning environment? 

If yes, then read on.

About the Suzy Lamplugh Trust

The post represents a unique opportunity for a pre-emptive, results-driven, and resilient candidate to join the UK’s founding personal safety charity and leading authority on stalking.

The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy’s name to empower individuals and organisations to make a stand against all forms of abuse, aggression, and violence, across their personal and professional lives.

You will be working for a growing charity that delivers high value impact to its beneficiaries, through its legacy, integrity, and credibility. We are an organisation that has been responsible for the education of millions of lone and frontline workers across all sectors for three and half decades, has:

• campaigned heavily and played a pivotal role to drive changes in the law;
• has supported over 55,000 victims and survivors of stalking since the inception of its National Stalking Helpline service in 2010; and 
• always had the aim of tackling violence against women and girls at the core of what it does.

Purpose of Role:

· To provide expert advice and advocacy to victims of stalking.

· To provide guidance and support by telephone, email and face-to-face to those affected by stalking.

· To provide casework support and advocacy to victims of stalking, liaising with both voluntary and statutory services to ensure positive outcomes for victims. 

· To support the operational Team Leaders where required.

What we offer in return

In return for our staff’s commitment and dedication, we offer a range of benefits:

• Hybrid working (minimum 40% in the office and agile working enabled to work from home)
• Flexitime Policy
• 28 days annual leave (which increases after 3 and 5 years to a maximum of 33 days pro rata) + public holiday
• Special leave for life events, such as 1 day off for moving house, and a day off for your birthday
• Pension scheme with 5% employer contribution
• Health & Wellbeing App with access to advice, counselling, support and a wide range of discounts
• Occupational Sick Pay (which increases after 3 years)
• Cycle to Work scheme (cycle racks on site)
• Interest-free travel loan for annual season ticket
• Regular all-staff off-site meetings and events

Work Location:  The post holder will be required to be office-based initially to support their induction and integration with the service.  Thereafter, a blended model (40 office/60 home), with office working in London and home working (must have adequate and confidential workspace when remote working). Candidates should ideally be located in London or immediate surrounding area (but locations outside of these areas may be considered).

We are recruiting for a number of these posts. The roles are also available on a part-time basis.

Please refer to the attached pack for the detailed Job Description and Person Specification.

Location: Bromley by Bow Centre
Job Type: Part time, 28 hours per week
Contract Type: Fixed Term Contract, until 30 September 2025
Salary: £29,246 per annum (pro rata £23,396 per annum 0.8 FTE)
Benefits: Generous leave allowance, Interest free loan (bike, season ticket or rent), Regular social activities, Flexible use of OMP (maternity pay), Hybrid Working (60% at the Centre), Matched Contribution Pension Scheme, Employee Assistance Programme and OH support, Sabbatical

The Community Connector – Aberfeldy Big Local (ABL) role is focused around the local community and residents of the Aberfeldy area of Tower Hamlets.

The Community Connector will provide engagement, support and access to services within the Aberfeldy Big Local (ABL) area. ABL is a welcoming place for the community, known for its inclusivity and warm reception. The Community Connector often serves as the first point of contact, providing reassurance and inspiring people to engage with services, activities, and community members that can help them achieve their goals both personally and within their community.

This role aims to build relationships, help people settle, understand their interests, goals, and ambitions, and find appropriate opportunities to help them achieve these objectives. The Community Connector will work to expand the ABL’s reach, ensuring that members of the Aberfeldy community are aware of the ABL site and its activities. The role also involves co-designing, developing, delivering, and reviewing resident-led activities and initiatives.

Essential Skills and Experience:

• Commitment to the vision and mission of the Bromley by Bow Centre.
• In-depth knowledge and understanding of the social determinants of health and their impact on integrated
• services in a community setting.
• In-depth understanding of systemic inequalities and barriers faced by the community and a commitment
• to anti-racist and inclusive practice.
• Experience working directly with vulnerable people, including those with long-term health conditions,
• mental ill-health, or complex lives.
• Experience of a personalized approach to supporting people, coaching, and motivational interviewing.
• Ability to work on own initiative, prioritise, and organise own caseload.
• Ability to relate to people from different backgrounds.
• Ability to make complex information accessible.
• Excellent interpersonal skills.
• Excellent customer service skills.
• Excellent numeracy, literacy, verbal, and written communication skills.
• Ability to liaise with other professionals and organisations.
• Tact and diplomacy in handling sensitive and confidential information.
• Flexibility and willingness to work in innovative and non-traditional ways.
• Experience in working collaboratively with partners and stakeholders.
• Fluency in Bengali is highly desirable to engage with the local British Bangladeshi community.
• Knowledge of the challenges and barriers faced by marginalised communities in Aberfeldy

You may also have experience in the following: Support Worker, Charity, Charities, Senior Support Worker, Social Care, Voluntary Sector, Healthcare Assistant, Care Staff, Care Assistant, Community Development, Mental health support, Care Worker, Community Support Worker, Vulnerable People, Community Engagement, Not for Profit, NFP, etc.

REF-215 722

Wayfinder is our community led, relational homelessness programme. We're looking for a Engagement & Support Worker to join our small team and help support our participants and volunteers. 

The post requires excellent interpersonal skills and the ability to communicate with people from diverse backgrounds. The successful candidate will work as part of the Homeless Services Team to support clients across a number of our projects, with a primary focus on support our Wayfinder Participants.

The successful candidate will have experience of working with vulnerable, homeless people or disadvantaged groups. The post is a mix of practical involvement and administrative work and requires flexible working and adaptable thinking. Some evening and weekend working will be required as part of the role.

We are actively encouraging applications for this role from people with lived experience of homelessness or insecure housing.

Please note that the successful applicant will be subject to an enhanced DBS check, however a previous criminal conviction will not necessarily prevent you from undertaking this role. ​

Main Duties and Responsibilities

• To provide advice and support to clients to help them stay in their property or find and secure long-term accommodation.
• To work alongside other staff and volunteers to support clients in a way that acknowledges their identity, dignity and self-worth. Engaging with them to address the issues which have contributed to their current situation.
• To deliver activities, one to one support and group sessions to clients.  
• To accompany clients to meetings with other agencies or healthcare professionals.
• To carry out dynamic risk assessments during all client interactions.
• Liaise pro-actively with social housing providers, private landlords and other housing providers on behalf of clients as required.
• To work with an appropriate and realistic number of clients as part of your own case load, as determined by your line manager.
• To adapt to working within different and varying community settings, showing flexibility and sensitivity to work alongside other staff and volunteers.
• To collect and keep accurate records, documentation and data that demonstrates impact and assists in monitoring clients’ progress. This includes providing data that supports the monitoring and evaluation of the overall performance of the charity.
• To keep up to date with the range of statutory and voluntary services established to assist adults with health, social welfare, financial, legal, housing and addiction problems and to advocate with these services on the clients’ behalf.
• To promote effective multi-agency working, sharing information appropriately in order to support clients in accessing service, advice and information.
• To work collaboratively across all GTM projects to ensure the best outcome for clients.
• To assist with the running of other GTM projects when required.
• To work with all staff and volunteers to ensure that all policies and procedures are adhered to, with a particular focus on Health & Safety and Safeguarding.
• To attend meetings, conferences or events relating to your role or the work of Greater Together Manchester, as agreed with the Homeless Services Manager.
• To undertake any training or development opportunities as agreed.
• To undertake any additional tasks required as agreed with your line manager or the Board of Trustees.

Role Title: Legacy Marketing Lead
Salary: £ 34,500 to £38,324 per annum (depending on experience)
Hours/Contract: Permanent 35 hours per week
Based: UK wide (home based)
Closing date: 16th August
Interview date: w/c 26th August/2nd September

Marie Curie is the UK's leading end of life charity. We want to ensure that everyone has the right end of life care and support to the end, and fundraising plays a critical role in achieving this.

Legacies are our single most important growth opportunity in fundraising over the next five years. The legacy and In Memory giving programme will play a key role in enabling Marie Curie to deliver its organisational strategy of ensuring that everyone affected by dying, death and bereavement has the best possible experience, reflecting what's most important to them.
The Legacy Lead will be responsible for developing and executing Marie Curie's DRTV Legacy Awareness Campaign, and our free Will writing service partners. Working in conjunction with the Legacy and In Mem Manager and wider legacy team, the role will support the development and delivery of the legacy giving strategy to safeguard and amplify the legacy pipeline.

Key Criteria:
- Experience of developing and implementing a clear marketing strategy, to align with the overall organisational strategy, and to go grow the legacy pipeline.
- Strong understanding and knowledge of Legacy and In Memory Giving within the third sector.
- Demonstrable track record of managing income and expenditure.
- Excellent project management skills.
- The ability to effectively build and manage relationships with external stakeholders and internal engagement.
- Ability to use data and insights to inform decision and maximise output.

Marie Curie Benefits Package:
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (T & C's apply)
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Eye care- (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)

What's in it for you
- Annual leave allowance -- England and Wales = 25 days plus 8 public holidays (pro rata)
- Northern Ireland = 25 days plus 11 public holidays (pro rata)
- Scotland = 25 days plus 10 public holidays (pro rata)
- Competitive Policy for parental/sick Leave
- Continuous Professional development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free DBS/PVG/Access NI

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

We're committed to making reasonable adjustments to support you throughout the application and selection process.
Here is a link to the AccessNI Code of Practice: https://www.nidirect.gov.uk/publications/accessni-code-practice

We reserve the right to close this vacancy early. Agencies need not apply.

This role provides advice and advocacy to LGBTQ+ people who contact Stonewall Housing because they are homeless or at risk of homelessness. The goal is to help people understand their rights and navigate their housing options in order that they have somewhere safe to live. People usually contact us because they are in crisis, the Case Worker’s job is to calmly assess their housing needs, provide them with immediate advice and sign posting and, where necessary, provide advocacy case work to ensure they get access to what they are entitled to.

Key Responsibilities

· To provide a high quality, flexible and responsive advice and case work service to LGBTQ+ people, supporting them to exercise their rights and get access to safe accommodation.

· To assess the individual needs of each person and provide a bespoke advice and advocacy plan.

· To ensure that effective service user participation mechanisms are in place.

· To ensure a high level of customer care and practice at all times.

· To develop links with relevant external agencies.

Main Duties of the Post

Casework Sessions

· To give holistic support to LGBTQ+ people accessing our advice and advocacy service and to provide proactive support to these service users who are sometimes hard to engage.

· To assess each individual’s current housing situation and form a view with regards to risk associated with their case.

· To explore all options available to the service user allowing them to make informed decisions.

· To work with LGBTQ+ people accessing the advice and advocacy to develop and review individual work plans and risk assessments.

· To have regular case work sessions to provide structured support, in relation to Housing specific issues.

· To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.

Liaison with Landlords / Other Agencies

· To support service users to report repairs and work with landlords and advocate where necessary.

· To support service users to contact local authority, voluntary and private sector landlords to report anti-social behaviour issues and advocate where necessary.

· To support service users to present to local authorities as homeless, where appropriate, and advocate where necessary.

Other Duties

· To establish and maintain accurate and complete records in all areas of work

· To complete statistics for the collation of performance and funding information

· To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.

· To participate in individual and clinical supervision meetings, annual appraisals and training

· To act in accordance with the organisation’s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures

· To act in the best interests of Stonewall Housing and its service users at all times

· To promote Stonewall Housing at external meetings and community events

· To carry out any other duties commensurate with the aims and objectives of the post that may be required

PERSON SPECIFICATION

Essential Experience

· Lived experience, or experience of working with homeless or vulnerable LGBTQ+ people, in a voluntary or paid employment setting

· Lived experience, or extensive experience of working with LGBTQ+ people.

· Experience of providing advice and advocacy support to vulnerable people in a professional setting

· Experience of working with and delivering services to a diverse client group with a wide range of support needs

· Experience of supporting people who have faced LGBTQ+ discrimination or hate crime

· Experience of lone working and working as part of team

Essential Knowledge

· Knowledge of Housing Legislation and how it applies to those experiencing or at risk of experiencing homelessness

· Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people

· Knowledge of the current benefits available to single people

· Knowledge of common themes, trends and issues within supported and shared accommodation

· Knowledge of pathways into medical and social support for LGBTQ+ people

Essential Skills and Abilities

· Ability to provide a range of housing related advice and advocacy services, i.e. assessment, developing and using opening letters, support planning, case working, independent living support, welfare benefits advice and providing resettlement support

· Ability to manage challenging behaviour and complex needs, report and raise incidents and safeguarding alerts

· Ability to prioritise and maintain case work across multiple service users at the same time

· Excellent recording and reporting skills to accurately reflect work with young people

· Excellent written and verbal communication with vulnerable people

· Ability to effectively involve and engage LGBTQ+ people in services

· To be resilient in regard to working with challenging behaviour from service users who may have experienced trauma leading them to be mistrustful of support providers

As with all members of Stonewall Housing’s Team, the postholder will also:

· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.

· Have strong networking and relationship-building skills.

· Have a positive and can-do attitude.

· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.

· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.

· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.

· Be able to travel occasionally around the UK for key events.

· To work as part of a mostly-remote team, embracing online communication and collaboration tools.

· To receive regular supervision from the line manager and attend training courses as required.

Your attitude and personal attributes

· A commitment to equal opportunities in all aspects of work.

· A commitment to the aims, values and beliefs of the organisation.

· Ability to empathise with vulnerable LGBTQ+ people.

Conditions:

This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.

More about who we are:

Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.

Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.

We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.

Our Values:

· We are LGBTQ+ informed.

· We are tenacious.

· We are empowering.

· We are collaborative.

· We are inclusive.

What we can offer you:

Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.

Our benefits include:

· Competitive salary

· Flexible working

· Generous annual leave – 30 days (FTE)

· An additional ‘Stonewall Housing’ day off per year

· Pension scheme

· Employee Assistance Programme

Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.

Applying for the role:

No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.

We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

For more information about us, please visit our website and follow Stonewall Housing on our social channels.

Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Services Manager, on john[at]stonewallhousing[dot]org.

Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.

Job Title: Public Law Paralegal

Salary: £23,614

Hours: Full-time (37 hours per week)

Location: Tyseley, Birmingham (regular travel to Coventry)

About this role

The Public Law team at Central England Law Centre (CELC) provides legal advice and representation to clients across the Coventry and Birmingham area under a Legal Aid Contract.

The Public Law paralegal will play an essential and pivotal part in ensuring the smooth running of the day-to day work within the team. They will be required to provide administrative and casework support to their colleagues within the team, ensuring the needs of clients are put first and foremost in the work they do.

This is a fantastic opportunity to play an essential role in a friendly organisation that is trying to make a difference to the lives of those people in our communities that are most vulnerable.

The successful candidate will be subject to a basic DBS check.

Responsibilities: 

Working alongside other members of the Law Centre, the Public Law paralegal will:

• Provide an excellent front-line service to clients visiting the law centre
• Assess client enquiries using sensitive listening and questioning skills allowing individuals to fully explain their issues
• Identify and summarise key information about client issues including time limits, key dates and any requirements for urgent advice or action
• Assess and agree the appropriate level of service, taking into consideration the client's ability to take the next step themselves, the complexity of the issue and the organisation’s resources
• Refer clients internally, informing them of what to expect and making all necessary arrangements
• Signpost clients to external organisations where appropriate 
• Assess eligibility for legal aid where available

Personal Specification:

Essential

• A demonstrable commitment to social justice
• A non-judgemental attitude
• An understanding of the importance of confidentiality
• Excellent oral and written communication skills
• Excellent organisational skills with the ability to organise and prioritise workload, ensuring excellent service to your team and clients at all times
• Detail focused with numeric ability to complete legal aid and costing forms
• Experience of using Microsoft Word, Excel and Outlook

Desirable

• Experience of working with the public and in a busy and demanding environment
• Experience of working with people who experienced disadvantage and/or trauma
• Experience of using case management systems
• A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics.
• Knowledge of the work of Central England Law Centre  

We invite interested candidates to download our Recruitment Pack for this role on our website.

To submit your application, please complete the Public Law Paralegal Form on our website.

Closing date: 1pm on 7th August 2024.

Interviews will be held in week commencing: 12th or 19th May 2024.

Overview of Go-Forward:

This is an exciting opportunity to join a small charity at a time of big growth. Go-Forward Youth was founded by care leavers to provide support to care experienced young people as they transition to adulthood and independence. Our core aim is to reduce social isolation and improve outcomes for young adults who have recently left the care system by offering a place for them to turn in moments of loneliness, crisis and celebration, and offering programmes that support them to develop the skills required for living independently. Our long-term vision is to combat the stigma that surrounds care leaving so that care leavers feel supported and empowered to achieve their ambitions without barriers to access.

We run a busy programme of social activities, personal development and employability skills training for care leavers across London and are looking for a hardworking, highly motivated and conscientious individual to take responsibility for the day-to-day administration of the charity.

Main Tasks:

To support the Go-Forward Youth CEO in maintaining professional, robust, and efficient administrative systems and records for both Go-Forward Youth as follows:

1.Be the first point of contact for both entities and to manage the office email account and diary, drawing to CEO, Funding Manager or Chair of Trustees matters that they need to action, and ensuring that we respond in timely fashion to all external communications.

2. Administration of courses and programmes

a. Maintain lists of participants and volunteers, including attendance logs

b. Ensure that we maintain appropriate records for each – for identification and compliance, for communications, and for programme progress

c. Produce and distribute regular updates to both volunteers and programme participants

d. Liaise with Local Authorities (LAs) regarding the administrative aspects of developing Go-Forward Youth projects and programmes in other LA boroughs

e. Assist with recruitment and onboarding and on boarding of new staff.

f. Maintain risk assessment, safeguarding, fire safety and other records, making sure all policies are reviewed and updated yearly. Ensure that all staff and volunteers working with clients have been DBS checked (Enhanced).

3. Administration of grant applications

a. Support the Funding Manager by logging, recording and monitoring the progress of Go-Forward Youth grant and funding applications, along with report deadline.

b. Update the CEO and Trustees on in-progress funding applications and ensure action is taken and deadlines are met where necessary.

c. For grants won, ensure that reporting cycles are noted in the charity’s diary, and that the appropriate reports to funders get sent

4. Administration of Board and other internal compliance processes

a. Meet with the CEO weekly to review the overall performance and objectives of the charity.

b. Maintain systemised record keeping of invoices and receipts, to be stored securely and sent to the relevant key personnel.

c. Undertake any other administrative activity necessary to support the smooth running of the charity as instructed by the CEO.

d. Assist the Treasurer or Chair in the preparation, administration and submission of the annual accounts to the Charity Commission and Companies House in a timely manner.

e. Assist in the preparation of board meeting papers, including circulating meeting agendas and taking and distributing minutes of meetings as required.

f. Prepare and send out personalised birthday and celebration cards to young participants.

g. Look for opportunities to create, develop and streamline existing office systems.

h. Support the administration of the lived-experience-led Youth Advisory Board (YAB) and Own-It Alumni Network.

i. Maintain and develop clear and full electronic and physical filing systems.

j. Organise the logistics, catering and other event organisation for the quarterly Trustee meetings and other ad hoc meetings and events as appropriate.

5. Administration of external communications

a. Update and review the communication channels, via website or social media fortnightly.

As a CRM Database Coordinator, you will support the promotion of all CHAS supporter activities and products by developing cost effective marketing across all channels and maximising value from existing and potential supporters.

You will be part of a small team providing specialist technical expertise in the day-to-day running and management of the CRM and the relevant processes and procedures which allow the smooth management of data and financial information.

Job Purpose

Working within the culture, ethos and philosophy of CHAS, this post will be responsible for harnessing the financial value in our database through the use of database driven marketing. The post holder will support the promotion of all CHAS supporter activities and products by developing cost effective marketing across all channels and maximising value from existing and potential supporters.

This multi-disciplinary role will work as part of a small team providing specialist expertise in the day to day running of the CRM and the relevant processes and procedures which allow the smooth management of data and financial information.

Main Tasks

▪ Data Management

▪ Income Management

▪ Administration

▪ Support training of colleagues in new processes and applications

▪ Information Governance Job Activities Data Management

▪ Ensure there is a controlled environment for the effective management and use of data across all development teams

▪ Maintain data standards, ensuring that all data input is accurate, consistent, and timely and adheres to best practice

▪ Assist with prospect research and provide data that will enhance understanding of supporters 

▪ Assist the CRM Database Marketing Manager with data segmentation and audience profile development and testing strategies to optimise all supporter communications in line with the Fundraising Strategy

▪ Provide appropriate levels of database training across all Development teams and provide database induction for new staff,

See attachment for further responsibilities