People Team Administrator Jobs in South Kensington, Greater London
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for a Supporter Care Officer to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!
About the role
Based within the Fundraising Team, this role is responsible for providing exceptional supporter care to our donors and fundraisers, ensuring accurate record keeping and reporting, and supporting various income streams for the charity including individual giving and community fundraising. It is an important role within the Fundraising and Communications Department, which is responsible for raising the profile of the organisation and the experiences of those we are here to help, and mobilising support to the cause.
This role will help acquire and steward existing and prospective supporters, including individuals, schools and faith groups taking part in fundraising events and activities, as well as one-off and regular donors. It will ensure people receive an excellent supporter experience, so that both they feel valued and informed about the impact they are making.
Salary: £28,080 - £32,240 annual salary
Contract: Permanent
Hours: 37.5, Monday to Friday
Location: Canning Town/Hybrid
Other responsibilities include
Supporter Experience
- Be the first point of contact for all fundraising enquiries, providing information, support and materials quickly and efficiently.
- Ensure that supporters receive timely and relevant charity updates and thanks, and that all scheduled communications add value to the relationship.
- Assist in organising acquisition and donor care events (in-person and online), showcasing the service and encouraging a deeper connection to the cause.
Fundraising Administration and Best Practice
- Manage and update supporter records and report on fundraising activity and performance.
- Work with the Fundraising and Finance Teams to process donations and reconcile fundraising income.
- Prepare supporter data analysis reports to support planned activity.
- Assist with fundraising, marketing projects, and campaigns.
- Ensure activity and communications meet fundraising best practice, as well as our brand guidelines and organisational values.
- Ensure supporter data is handled sensitively and in line with data protection and our privacy policy.
- Keep up to date with fundraising best practice and legislation.
- Maintain a comprehensive knowledge of the organisation’s service provision and impact.
Community Fundraising and Individual Giving
- Lead on relationships with existing community supporters, including fundraisers, schools and faith groups, ensuring an excellent supporter experience.
- Help to identify opportunities to grow our community of supporters, and plan engagement initiatives and events that raise the profile of the organisation and lead to increasing levels of public support.
- Work with colleagues to acquire new supporters using a planned process of cultivation, conversion and stewardship.
- Support the Senior Individual Giving and Legacies Officer and Senior Philanthropy Officer to develop and implement campaigns and donor journeys.
Volunteering and Gifts in Kind
- Work collaboratively with volunteers and the Community Partnerships Team to ensure adequate support for fundraising activity and outreach opportunities.
- Work collaboratively with the Facilities Team to maintain and develop our food donation programme.
General
- To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.
- To undertake such other duties within the competence of the post holder which may be required from time to time.
About you
Experience and skills
- Experience in an administrative role
- Excellent IT skills, working with a variety of systems including Microsoft packages and databases
- Strong planning and organisational skills including personal self-management, work administration, reporting and follow-up
- Understanding of the principles of and being passionate about supporter care
Abilities
- Communicate effectively, verbally and in writing, to internal and external stakeholders
- Build strong working relationships with supporters of all levels
- Work in a logical, organised manner with a high level of attention to detail
- Able to multi-task and be comfortable working as part of a small team, as well as independently
Personal qualities
- Proactive individual with a positive attitude who can work collaboratively across teams to achieve excellent outcomes
- Focused and results driven, with a readiness to seize new opportunities and source new ideas
- Creative and lateral thinker with a flexible attitude to changing priorities and environment
- Commitment to advancing mission and values of Your Place
- Willingness to work outside of normal office hours if and when required
Desirable criteria
- Experience working in fundraising environment
- Experience using a supporter database
- Knowledge of Code of Fundraising Practice, and fundraising laws and regulations
- Strong interest in working for a homelessness charity
- Committed to continuing professional development
About applying
When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.
At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
Summary
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
- Ensure that the Women on the Front Line (WFL) programme strategy and implementation stages are clearly communicated to stakeholders on regular basis.
- Ensure that Mrs Welby is aware of all developments, decisions and issues, building her suggestions and directions into the planning and outworking's of the WFL work.
- Maintain and proactively lead an effective comms strategy for the WFL work for both internal use and external focus. Including producing a bi-annual newsletter.
- Manage translation of the newsletter and any other relevant communications.
- Maintain strong relationships with international WFL champions working closely with the Women on the Frontline Follow-up Coordinator.
- Manage the web developers, toolkit designers, proofreader, and other contractors to deliver projects on schedule and budget. For example, building the website and designing the toolkit.
- Hold the web developers and other contractors to account for hitting targets in design and implementation stages.
- Provide comprehensive understanding of budgets and accounts for the WFL work and be able to participate in, draft and defend funding applications to charitable trusts for funds for future WFL work.
- Organise all administrative support for the WFL international retreats by: supporting visa application processes; negotiating prices of air travel; booking travel; working with in-country supporters to find accommodation and plan / support international WFL stakeholders in joining retreats from countries other than the UK.
- Maintain positive relationships with the largely volunteer WFL committee leaders, ensuring diary commitments for the WFL work are upheld and volunteers are aware of and able to participate in regular meeting cycles and events.
- Responsible for the day-to-day administration of WFL. For example, booking regular WFL meetings, setting up online meetings, taking minutes and actions in meetings, circulating minutes to stakeholders.
- Write reports to senior managers, trusts and funding bodies.
- A salary of £15,567.20 (FTE £38,918) per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
- Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
As Supporter Care and Reception Officer, you will be responsible for a broad range of tasks within the team, including a high level of customer service through all channels of communication while building and maintaining relationships. You will be responsible for donor processing and daily office functions such as administration support, post management, and data processing.
To be an excellent Supporter Care and Reception Officer, you will need:
- Experience working in a customer service environment
- Experience processing donations
- Excellent communication and interpersonal skills
- Excellent IT skills
Salary: £15.00-£18.00 phr
Contract: Temporary
Location: Onsite
Closing date: ASAP
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment is a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, and supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserves the right to end the application period sooner.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about helping vulnerable people? You may be who we are looking for!
We are looking for an advisor to join the team linking vulnerable Islington residents to the services that can support them, providing advocacy and support with form filling. We bring services and support right to people's doorstep. You will be resilient, and able to work flexibly across the borough providing advice to people in a variety of settings including food banks, community centres, on their doorstep and on the phone.
We work at the heart of the voluntary sector and have a long-established network of partners that we work alongside to deliver support to residents in Islington. Our work with partners is all about building relationships and linking vulnerable Islington residents to specialist organisations and ensuring they get the support they need when they most need it.
If you have a passion to support and empower people experiencing challenges in Islington, then this Connect Advisor role at Help on Your Doorstep could be the role for you!
We are actively recruiting and reserve the right to close the recruitment process before the deadline date. Early application is encouraged.
To apply please click on the 'apply button' and submit a CV and covering letter which demonstrates your suitability for the role against the criteria, in the attached JD and Person Specification
The client requests no contact from agencies or media sales.
A charity job 100% focused on helping people get what they need
This is a full-time role in a well-established charity that would really suit someone who wants to make a difference to disabled and elderly people.
Ruils is a user-led charity based in the Richmond and Wandsworth boroughs that supports disabled children and adults and the elderly to live independently, be part of their community and to live life to the full. We support disabled people to take control of their care and support, by helping them to employ their own Personal (care) Assistant (PA). A PA may help someone to get up in the morning, get ready for work or leisure activities and/or help around the house.
We are looking for an enthusiastic results driven person who is eager to learn and develop.
You will be someone who:
- Works in a person-centred way.
- Has great communication skills and really enjoys communicating with others.
- Has experience of understanding what is required and can think creatively to solve problems.
- Has some experience of equal opportunities and what that means to real people every day.
- Is numerate and computer literate and can use Word and Excel to a high standard.
What you are doing now:
- You might be working for or volunteering in a similar charity.
- You may be a graduate looking to get in to the charity sector.
- You may be working in social care for a Borough or district council.
- You might be working as a Link Worker but would like to be able to work with clients longer term.
- Or you may have the skills we need from some other combination of work and volunteering.
Main Duties include:
- Helping disabled and elderly people to live independently by employing a PA to support their needs.
- Helping clients to set up and manage their social care budget.
- Encouraging, supporting and advising clients with any issues that may arise when they have a PA.
- Facilitating the DP Peer Support Group to ensure clients feel supported.
- Developing links and professional relationships with Social Work teams.
- Working with agencies to set up support for clients who may not wish to employ a PA directly.
- Assisting in the development of training and other resources to support employers to manage their DP and PA relationships.
What we can offer you:
- A vibrant and interesting work environment – every day is different.
- An experienced and supportive leadership team.
- Training and development opportunities.
- Flexible working.
- Kind and caring colleagues who work as a team.
- A cycle to work scheme.
- A wellbeing programme including an employee assistance programme (EAP).
We welcome applicants from all walks of life, training and mentoring is provided.
We actively encourage applications from disabled people and people with long term health and mental health conditions.
We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.
Click the Apply button to apply in writing with a cover letter and stating your current salary to Viv Sage our HR Consultant at Better Talent.
Please apply in writing with a cover letter and stating your current salary to Viv Sage our HR Consultant at Better Talent.
Tottenham Hotspur Foundation (the Foundation) is a registered charity and the community arm of Premier League football club, Tottenham Hotspur. The Club, through the Foundation, seeks to use the power and unique appeal of football to provide opportunities that change lives throughout its local community.
The Foundation is based at the Grade II-listed 18th century Percy House on Tottenham High Road – painstakingly restored by the Club as part of the wider sport-led regeneration of the area. We are driven by a passion for creating positive change in people’s lives within an area of significant socio-economic deprivation, yet where a vibrancy and richness of talent and ambition exists. The Foundation harnesses and builds on this through a range of projects and initiatives to pursue, achieve and sustain desired impacts and outcomes, utilising partnerships within the private, not-for-profit, and public sectors.
The Foundation is seeking an Employment Advisor on our newly developed Training Grounds project, in partnership with the English Football League Trust (EFL Trust) and seven other Club Community Organisations, on a nine month fixed term contract.
To oversee the Training Grounds project, delivering a series of activities (inc. 1-2-1 employment sessions, group activities, CV building, mock interview practice) and facilitating work experience/ placements) for up to 64 young people aged 16 to 24, from Haringey & Enfield that are not in employment, education or training, to support them into positive outcomes in education, employment (part-time, full-time, work experience and apprenticeships) and confidence building.
For further information and to apply, please visit our website via the 'Apply' button.
Closing date: 5th July 2024.
Safeguarding is fundamental to the success in all that we do. Successful candidates are subject to an enhanced DBS check with children and adult barred list in addition to satisfactory references and a UK Right to Work check as part of safer recruitment procedures.
Tottenham Hotspur Foundation welcomes applications from anyone regardless of age, disability, race, or ethnic and national origins, religion or belief, or sexual orientation.
I am delighted to be working with an amazing mental health organisation in search of a Hate Crime Reporting Coordinator. This is an immediate start, part-time (21hrs per week), temporary role for three months. As Hate Crime Reporting Coordinator your role will be to increase the awareness of Hate Crime in Barnet and work on a multi-agency basis to;
Coordinate activities to ensure residents, statutory, voluntary organisations and others know about Hate Crime and report it.
Take a victim-centred approach so that the victims of Hate Crime are well supported
Main duties:
Engage with residents and diverse communities, including disabled people, LGBTQ+ groups, and Gypsy Roma Traveller groups to raise awareness about reporting hate crime.
Coordinate communications and community events to raise awareness of Hate Crime and encourage reporting.
Organise and conduct workshops and forums for diverse community groups.
Train staff and volunteers to identify hate crime and support clients to report incidents to the Police.
Monitor national and local hate crime data, including incidents recorded by Hate Crime Reporting Centres and produce quarterly reports of the work to tackle hate crime in Barnet
Support victims to report hate crimes and incidents to the Police and signpost to relevant support organisations.
Have a commitment to the safeguarding of the service users at all times and take responsibility for reporting any concerns immediately to the manager and the local council’s social work team.
Administration:
Co-ordinate the day-to-day running of the project to include planning and organisation of the activities programme
Maintain effective IT systems
Undertake monitoring outcomes as required by funders and others
Ensure that records are kept up to date
Respond to calls from service users and others
Flexibility:
Available to work 21 hours per week including evening work
Available to share on-call duties for out-of-hours work and to be able to respond to calls as required
If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Term time only, 22.5 hours per week (39 weeks)
As a Special Education Needs and Disabilities (SEND) Tutor, your primary responsibility will be to contribute effectively to the successful learning experiences of students with learning disabilities and or difficulties within the Station Road Training Centre provision. You will be working with the Curriculum & Quality Manager to ensure that learners progress through their courses and achieve their qualifications. You will provide lessons and activities which are interactive, engaging and adaptive to meet the needs of the learners whilst maintaining quality.
For more information about the role and how to apply, please visit our website via the Apply button.
Closing date: 12pm, Sunday 7th July 2024
Interviews: Week commencing 8th July 2024
Please bear in mind that we may close applications early if we receive sufficient candidates.
ODI
Digital Communications Intern – Public Affairs and Communications
Agreement: Fixed-term- 6 months
Payment: £23,933 per annum
Location: London-based hub with hybrid working in the UK
Ref: PAC0124
About us
ODI is an independent, global think tank. We work to inspire people to act on injustice and inequality. Through research, convening and influencing, we generate ideas that matter for people and planet.
About this role
Working in ODI’s Public Affairs and Communications (PAC) department, the Digital Communications Intern will support the digital team with producing and marketing content for ODI’s core digital channels – spanning the website, social media and newsletters.
The internship presents a fantastic opportunity to get experience of working on different aspects of digital communications, with a particular focus on writing and dissemination.
Tasks will include drafting social media posts, helping to produce digital assets, compiling newsletter content, proofreading, and identifying opportunities for content development and promotion. Providing day-to-day support for the digital team, you will also gain hands-on experience of the ODI website’s Content Management System, among other products.
You will have a demonstrable interest in both digital communications, particularly content creation, and global affairs, and use your skills to help deepen the online engagement and reach of ODI’s work.
Key responsibilities include:
- Helping to compile content and draft copy for ODI’s weekly newsletter.
- Supporting with the production and digital marketing of ODI’s fortnightly Think Change podcast – including by proofing transcripts, identifying teaser clips and drafting social media promotion toolkits.
- Drafting social media posts, both for ODI and staff channels (as required).
- Sourcing photos and coordinating the production of digital assets.
- Horizon scanning of external events and news stories, and helping to populate a social media promotion calendar.
- Helping to manage and grow the LinkedIn page for Tandem, ODI’s Global Executive Leadership Programme, including by community management, sourcing content to promote and drafting posts.
- Proofreading and uploading content to the ODI and Tandem websites.
- Supporting with compiling data for analytics reports (as required), which assess the performance of ODI and Tandem’s digital content and channels.
- Supporting with internal communications – including updating the PAC/Digital team’s Sharepoint page, and sending team updates for internal newsletters.
- Supporting the Digital and wider PAC team with other tasks, as needed.
About you
- Excellent writing and proofreading skills – you’ll have a knack for distilling complex information and ideas into clear and engaging copy.
- Strong attention to detail.
- Demonstrable interest in digital communications and content creation – including for websites, social media or newsletters.
- Experience in creating content for social media channels, particularly LinkedIn and X.
- Experience in using Adobe products (Photoshop, Illustrator) or other design tools would be a bonus.
- Excellent organisational and project management skills.
- A motivated and creative self-starter, who shows initiative in supporting on tasks and sharing ideas.
- Demonstrable interest in global affairs.
- Ability to work collegially with members of the wider PAC team, Tandem team and researchers.
Closing date: 5 July 2024
Interview date: To be confirmed
ODI is committed to developing and supporting diverse and inclusive teams of people who share our passion, where we can all be ourselves and succeed on merit. We welcome applicants from a range of diverse backgrounds including those who experience intersectional marginalisation on the basis of their class, race, gender, sexual orientation, ethnicity, religious identity or belief, marriage and civil partnership, and pregnancy and maternity. We also welcome applications from those living with disabilities.
We offer competitive salaries, a generous company pension scheme, hybrid working and a range of flexible, family-friendly and inclusive employment policies to support well-being and a healthy work-life balance.
This post may be of interest to those keen to contribute to ODI's decolonisation agenda.
Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 164 years we’ve grown from one site in London to three rescuing and rehoming centres across the Southeast as well as a global education and outreach programme. With around 700 employees and 1,000 volunteers, we have cared for over three million vulnerable animals since we were founded. We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership.
The Philanthropy and Trusts team sits within the Philanthropy, Philanthropy & Commercial (PP&C) team. Our aim is to engage and cultivate new supporters who can make a significant difference to Battersea, while also managing relationships with existing partners.
We are looking for a Philanthropy and Trusts Officer to join us. They will contribute ambitious yearly income targets across the team by managing a mid-level individual giving programme and a small trust mailing programme, managing financial data and reporting as well as supporting the Philanthropy and Trusts teams in in their wider fundraising efforts.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 4th July 2024
Interview date(s): 15th – 17th July 2024 (1st round); 22nd – 23rd July 2024 (2nd round, if applicable)
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
The Charity
Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good.
Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales.
About the Team
Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups. We have supported and trained kinship carers to create and lead their groups in a way which meets their needs.
With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
- creating 90 new sustainable peer support groups in areas of most need over 21 months;
- sustaining and developing the current 145 existing groups; and
- providing support and help to build a sustainable and welcoming community for all peer support groups across England.
This role will mobilise, develop and innovate our existing offer into a new Peer Support Community Hub with the focus on supporting sustainability and building resilience of peer support groups and their leaders. You will support and build our Kinship peer support community.
You’ll work with group leaders to co-create and develop a central hub of accessible and useful resources to help them to sustain their groups, working with colleagues right across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), building a joined-up user experience.
You’ll ensure we use data and insight to innovate the Hub and develop a strong thriving community of peer support group leaders.
About the role
The role of the Peer Community Innovation Lead is to oversee and take accountability for sustaining kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model.
In this context, your team is the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well. Your team will build and develop this ‘peer support community hub’. This will include annual in person celebrations.
Your team will make sure groups feel connected and supported, learn from each other and build a powerful and resilient peer community.
Managing a national team of three, you will develop a strategy and operational plan to build on and mobilise a new peer support community.
The type of person we’re looking for:
Dynamic and people-centred, this role is about innovating and developing a supportive community of peer support group leaders nationally in person and online. You’ll understand the power of relationships and be an excellent communicator. You’ll understand how communities hold their own power and your team will help unlock that. Innovation is key to the success of the Hub and you’ll ensure you’re using best practice and learning to develop it.
An excellent communicator, you’ll develop external specialist partnerships to support group sustainability. You’ll ensure through the National Peer Support Connector role that peer communities are connected and engaging with the new National Kinship Care Ambassador to share insight and best practice.
You’ll be comfortable with using digital technology and tools to build communities, relationships and develop resources.
Please note the closing date is the 8th July.
An ethical recruitment consultancy shaking up the not-for-profit sector. Recruiting without compromise and representing talent unapologetically.
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About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.
Hours: 40 hours per week, five days over a flexible seven-day rota
Location: Ground Floor Shop Premises, 22/24 Parkway Camden Town, London NW1 7AA
About the role
As Assistant Shop Manager, you will play a key role in managing everyday operations to deliver an outstanding customer experience. You will be involved in volunteer recruitment and management as well as processing donations, engaging with the community, and delivering the highest standard of customer service through your team. You will work towards ambitious targets, including leading on creative initiatives to drive sales and community engagement maximising the impact on our mission to end homelessness.
This is a fantastic opportunity to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.
This is a permanent role. You will be primarily based in one shop within London Zones 1-2; location will be agreed at the time of a job offer. You may also be required to travel to other shops within London on a short-term basis.
About you
To be successful in this role you will have retail experience at a supervisory level alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be keen to build your people management skills including working with Crisis members. You will be committed to Crisis’s values and mission to end homelessness.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
You may have experience in: assistant shop manager, assistant store manager, shop supervisor, store supervisor, charity shop manager, retail manager, charity retail
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave, incrementally increasing to 31 days after 4 years.
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Thursday 4 July 2024 (at 23:59)
Interviews will be held Monday 15 July 2024 location TBC
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
The client requests no contact from agencies or media sales.
About the role
The West London Service Delivery Executive will play a key part in the Service Delivery team across London, supporting with the smooth running of our service, and create a welcoming atmosphere for all clients, volunteers and visitors. Our team is friendly and professional, and we work closely together to make sure every client has an outstanding experience when they visit us.
The Service Delivery Executive will often be the first point of contact a client will have with Smart Works, providing administrative, phone and booking support for clients across London and beyond. Therefore, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative skills, excellent communication skills and a drive to ensure all women who visit us have the best possible experience.
Smart Works is also proud to have a virtual service, meaning that any women can access a Smart Works appointment, wherever they are in the UK. This role will provide admin support for the virtual service, including confirming clients, sending zoom links and ensuring volunteers have accurate information ahead of each appointment. With a focus in West London this year on being our hub of excellence for the virtual service, this is an exciting time to join us and have a real impact on the quality and future of this area of our work.
If you’re passionate about supporting women, then this is an ideal opportunity for you.
The role would be based at our Smart Works centre in West London, with occasional visits to our other London centres. There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and key events support.
Smart Works London is part of Smart Works Charity, with Smart Works centres across the UK. There will therefore be some travel and liaison with local centres across the UK and HQ in London, to support induction and training, as well as the day-to-day role.
Duties and responsibilities
Reporting to the West London Service Delivery Manager, the successful candidate will support on a range of activities, including:
- Be the first port of call for our Smart Works clients, ensuring all enquiries are handled in a timely manner.
- Ensure the Smart Works phone is always answered, with responsibility for client bookings through our database.
- Welcome all visitors to Smart Works, making them comfortable and immediately putting them at ease.
- Support with managing the daily client schedule, ensuring appointments run smoothly and to time.
- Data inputting and filing, ensuring our database and records are up-to-date and accurate.
- Complete follow-up calls to ensure the job status of every client is known.
- Provide admin support for the virtual service, including confirming clients, sending zoom links and ensuring volunteers have accurate information ahead of each appointment.
- Support Service Delivery Managers with administrative tasks, including daily confirmation emails and calls, and the smooth running of the West London centre.
- Smart Works is a community that shares a passion to empower women to thrive in work, determined to meet our aim of helping as many women as we can back into work. The successful candidate will therefore build strong working relationships across this community, with their own immediate staff team as well as other local centres across the UK and HQ in London.
Person specification
Essential Criteria
- Friendly and like talking with people
- A good team player with a strong work ethic, who is also able to make decisions and problem solve independently.
- Curious and enjoys learning and trying new things
- A creative problem solver who gets things done
- Hard working and organised with good attention to detail
- A confident IT user, with excellent understanding of Microsoft packages including Word and Excel and familiarity of online meeting platforms such as Zoom
Desirable Criteria
• Experience working in a customer service, receptionist or admin role might be helpful, but is not required
We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of female unemployment as we would like to increase the representation of these groups at Smart Works.
Smart Works promotes equity, diversity, and inclusion in our workplace. We make employment decisions by matching the Charity's needs with the skills and experience of candidates. These decisions are made irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
General duties of a Smart Works staff member
- Work collaboratively and cooperatively with all team members and take an active part in staff meetings and discussions.
- Adhere to our policies and procedures and be an ambassador for our charity.
- Play your part in ensuring that each woman who comes through our door is treated with respect and empathy.
Benefits, terms, and conditions
- Full time role, based in Smart Works West London (with occasional visits to other London centres)
- Monday-Friday with typical working hours 9 am -5 pm in line with centre opening hours. Due to the nature of the role, this cannot be done working from home.
- Salary of £27,352 per annum (London Living Wage)
- 25 days annual leave, plus discretionary leave over Christmas and New Year
- Company pension.
- Positive, supportive working environment with opportunities for practical training and progression.
- VIP access at Smart Works sales, events and pop-up shops.
- All successful applicants must provide two satisfactory references and complete a Basic DBS check.
How to apply
Please submit a CV and answer the following questions via our recruitment portal here by Monday 1st July at 5pm:
- Why do you want to work for Smart Works? (Max 250 words).
- What experience and skills do you have that makes you well suited to the role? (Max 400 words).
- In your own words, what do you think makes Smart Works an essential service? (Max 250 words).
Closing date for applications 5pm Monday 1st July.
First round interviews will be held virtually on Monday 8th July, via Microsoft Teams.
Second Round interviews will be Wednesday 17th July, in person at our West London Office.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
We do not use AI in any part of our recruitment process. Your application will be carefully considered by the People Team.
If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us about submitting a manual application.
At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Don't miss this great opportunity to join the dynamic and friendly team at Big Change. As Operations Executive you will support the Head of Operations to ensure seamless governance, meticulous finance management, and impactful project coordination. If you are super organised, love co-ordination, communication, and you have a keen eye for detail, this could be the job for you.
In this pivotal role, you will:
- Oversee key operational responsibilities and facilitate effective communication both internally and with our external partners.
- Play a crucial role in making sure the team operations run smoothly and efficiently.
- Handle finance and data with meticulous attention to detail, manage schedules, procure equipment, and ensure compliance with governance and legal standards.
This position offers a fantastic learning and development opportunity, ensuring you gain hands-on experience by being involved in key initiatives across the team. You will enjoy the chance to increase your skills and knowledge in a supportive and collaborative environment, working across exciting projects, and making a meaningful impact on Big Change success.
Accountabilities
Administrative and Event Support:
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Coordinate team purchases to ensure necessary resources are available.
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Manage receipt and bank card transactions to maintain financial accuracy.
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Team scheduling, including managing rooms and meeting calendars, to optimise team coordination.
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Team travel management to coordinate logistics and support organisational activities.
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Equipment assessment and procurement to maintain and upgrade necessary tools and infrastructure.
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Support the People Manager with coordination and organisation of Team Reset Days
Data and CRM Management:
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Update and maintain Customer Relationship Management (CRM) system to ensure accurate and up-to-date information.
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Manage payment platforms to facilitate smooth financial operations.
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Managing external inboxes to ensure timely communication and response.
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Support the Head of Operations in the delivery of CRM training to the team
Legal and Compliance Support:
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Initiate legal cases via the pro bono platform, aligning with Big Change legal requirements.
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Support the annual audit process to ensure compliance and accuracy in financial reporting.
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Support the Head of Operations to ensure high standards of data security and GDPR compliance, including training and development. Act as a DPO for the organisation.
IT and Workspace Management:
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Serve as a primary contact for IT and other workspace-related issues, ensuring a functional and efficient work environment.
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Act as the office liaison with our hosts, Virgin Management Limited, to maintain a smooth operational relationship and ensure compliance with host policies.
Financial Operations (supporting the Finance Manager):
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Support accounts receivable and payable to ensure timely processing of transactions.
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Managing some donation processing to support organisational funding needs.
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Team expenses management to ensure accurate tracking and reimbursement.
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Manage accounts and subscriptions to ensure continuous service and budget alignment.
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Monitor and manage some core budget areas.
General Support:
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Support onboarding and offboarding of Big Change team members.
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Handle tasks arising from strategic objectives as directed by the line manager.
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Prepare ad-hoc research pieces around operational systems and processes.
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Provide support for additional ad hoc tasks that enhance the team's functionality.
Skills / capabilities:
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Organisation: coordinating meetings.
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Administration: proficient in handling administrative duties.
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Communication: liaising with team members, external partners, and other stakeholders.
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Problem-Solving: identify problems quickly and develop effective solutions, particularly when managing logistical or operational challenges.
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Technological: competent using office software, CRM system, and the ability to manage digital records and communications tools.
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Financial: manage financial records, understand budgeting, and handle accounts payable/receivable efficiently.
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Adaptable and Flexible: able to adjust to changing priorities and manage multiple tasks in a dynamic work environment.
Qualifications / experience
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Project Management: experience in coordinating team logistics and events, purchases, and scheduling, as well as managing equipment procurement.
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Proficiency with CRM and Office Technology: demonstratable ability to utilise CRM systems and proficiency with office technology for data management and operational efficiency.
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Some understanding of Legal and Audit Processes: knowledge of legal compliance and familiarity with audit processes to ensure organisational adherence to regulations.
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Experience in Financial Operations: proven track record of managing financial transactions, including accounts receivable and payable, donation processing, and team expense tracking.
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Understanding of data protection legislation.
About Us
At Big Change we are unashamedly hopeful for a future in which all young people can thrive, in life not just exams. We believe in the power and potential of people - individually and collectively - to create deep and lasting change. We keep our sights on the horizon and bring together people with ideas, energy and wisdom who can show the way there.
We are on a mission to:
- Show a new way is possible - We find and back leaders with bold ideas and projects that positively impact thousands of young people.
- Create change with, not to, young people - We listen to young people, support them and their ideas, and ensure their needs are at the centre of every project we back.
- Learn with others and shift mindsets - We bring together and learn with diverse experts and leaders who are working to transform education and learning, to inform our work and champion change together.
Big Change Benefits:
- £1000 Learning and Development Allowance
- Cycle to Work and Season Ticket Loan schemes
- Flexible working
- Pension scheme with up to 5% matched by Big Change
- Monthly phone allowance
- Unlimited annual leave policy
- Volunteer days
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This is an exciting opportunity for a major donor fundraiser to join CSW, to initiate and develop strong relationships with individuals and corporates who have the capacity to make significant donations to CSW and to steward these relationships towards deeper engagement with CSW year after year.
Key Responsibilities (a full list of responsibilities is listed in the Application Pack)
- Develop a Major Gifts strategy that delivers agreed income goals and leads to increased and multi-year financial commitments from Major Donors.
- Develop individual cultivation plans for Major Donors that provide opportunities for them to make impactful gifts, pray and campaign.
- Research and write funding proposals and cases for support and adapt as needed.
- Produce and send regular letters and reports demonstrating the impact of gifts.
- Develop relationships with a small pool of Corporates that leads to increased engagement and income generation.
The Person
You are an excellent communicator, self-motivated and passionate about enabling donors to channel their wealth to meet the greatest needs. You have strong inter-personal skills which you are able to use to build internal and external relationships. You are able to inspire people to make a difference through their giving and you are just as passionate about communicating the impact of their gift. You are proactive and willing to work well with others to achieve targets.
You are inspired by CSW’s mission and eager to play your part, through this role, in ensuring freedom of religion and belief for all.
Essential Criteria (a full list of essential criteria is listed in the Application Pack)
- A minimum of three years’ major donor fundraising experience for a charity.
- Proven track record of securing five-figure and six-figure gifts from major donors.
- Experience of providing excellent stewardship to major donors.
- Excellent communication skills, especially verbal and written English
- Writing compelling funding applications/ proposals that match donors’ interests with CSW’s mission and activities.
CSW Benefits
We offer flexible working, your birthday off, pension with 6% employer contribution, 30 days holiday after 5 years’ service, 3 month paid Sabbatical after 10 years’ service.
Please also fill out the attached application questions.
The client requests no contact from agencies or media sales.