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Closing in 2 days
Transforming Lives for Good (TLG), United Kingdom (Hybrid)
£12,030 - £15,125 (£26,190 - £32,928 FTE), depending on experience
Posted 3 weeks ago
The Royal Statistical Society, London (On-site)
Up to £45,000 per year
Lead and coordinate communications across our policy and external affairs activities, ensuring strategic communication and visibility.
Posted 2 days ago Apply Now
Closing today at 23:30
Prospectus, Greater London (On-site)
£65,000 per year
Posted 2 weeks ago
South Yorkshire Eating Disorders Association (Syed, Sheffield City Centre (Hybrid)
£53,755 - £60,504 per year
Posted 1 week ago
Closing today at 23:30
St Giles Trust, LS23, Wetherby (On-site)
£23.000 p a + excellent benefits
Posted 1 week ago
Ben Leach Associates, Remote
£35,800 - £38,800 per year
Posted 3 days ago Apply Now
Closing in 2 days
Kidney Research UK, Peterborough (Hybrid)
£43000 - £47000 per annum
Posted 3 weeks ago
The Salvation Army, Eastbourne (On-site)
£29,923-£31,224 + benefits
Posted 5 days ago
Closing tomorrow
Youth Endowment Fund, London (Hybrid)
£51,300 per year
We are looking for a Senior Manager to work across our Area Leaders Programme to transform how areas identify and support young people.
Posted 1 week ago
Page 7 of 10
Oxford (Hybrid)
Up to £30000 per annum
Full-time
Permanent
Job description

Join the Team Transforming Lives with Pets As Therapy
 

Charity People is thrilled to be supporting Pets as Therapy (PAT) in their search for a Volunteer Experience Team Leader.

Location: PAT Head Office, Chalgrove
Hours: Full time
Salary: Circa £30K
Reports to: Volunteer Experience Manager
Line Reports: Volunteer Advisors (x3)

Hybrid working with 3 days in the office

Benefits: 28 days pro rata + pension scheme

About Pets As Therapy (PAT):

This UK-wide charity that improves wellbeing and mental health by enabling volunteers to share the joy of their pets. With 5,000 volunteers, PAT brings comfort and companionship to people in hospitals, schools, care homes, and more. Volunteers are central to everything they do, and the Volunteer Experience Team (VET) ensures they are supported every step of the way.

Role Overview:

As the Volunteer Experience Team Leader, you will lead and inspire a passionate team, ensuring exceptional support for PAT's volunteers. This is an opportunity to make a tangible impact on volunteer experience and help people connect through the power of pets. If you have a love for animals and experience in customer service or similar sectors, this could be a great opportunity to apply your transferable skills in a meaningful and rewarding way.

Key Responsibilities:

  • Lead and manage the Volunteer Experience Team, ensuring high-quality service for volunteers.
  • Oversee volunteer queries via phone and email, maintaining excellent communication.
  • Set team objectives, conduct 1:1s, and provide support through appraisals.
  • Improve systems to ensure efficient handling of volunteer inquiries.
  • Collaborate with internal teams to enhance the volunteer portal (MyPAT).
  • Provide direct support (approx. 70% of time) by covering phone and email enquiries.

About You:

You're a dynamic leader with strong customer service experience and a passion for supporting volunteers. Whether you have worked in customer service, the charity sector, or another relevant field, your transferable skills will be highly valued. You're organised, proactive, and ready to lead a small, dedicated team to ensure every volunteer's experience is rewarding and fulfilling.

Essential Skills:

  • Proven experience in customer service, volunteer management, or a similar sector.
  • Strong leadership skills with a focus on team development.
  • Excellent communication and relationship-building abilities.
  • Experience using CRM systems and managing databases.


This is an exciting chance to join a charity that is truly making a difference. As the Volunteer Experience Team Leader, you'll help shape the volunteer journey, leading a supportive and passionate team. If you're looking to create lasting impact and be part of a rewarding cause, apply today!

How to Apply:

If you're ready to make an impactful difference, then we want to hear from you. Please send your CV to Priya Vencatasawmy at Charity People for further details of the application process.

Due to the urgency of this role, we are advertising this position on a rolling basis, which means applications will be shared as and when received if this affects you in anyway, please reach out directly to Priya.

Interview dates: TBC

Posted by
Pets As Therapy View profile Organisation type Registered Charity Company size 11 - 20
Posted on: Thursday, 24 April 2025
Closing date: 24 May 2025 at 23:30
Job ref: 93422
Tags: Volunteering Management, Environment / Animal, Mental Health