Partnerships Account Manager Jobs

We're looking for kind, compassionate and resilient Bank Support Workers to join our Young People service in Hounslow. No personal care or experience is required, just the right values.

£13.15 per hour, working a zero hour contract.

Want to feel like you're making a difference? You'll feel at home here.

Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities, Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Working proactively with other members of the team to handle the service caseload and administrative responsibilities

- Building supportive, trusting relationships with customers

- Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals

- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'

- Proactively manage risk and safety both in and outside of their physical living environment

- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation

- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

- Report any observations relating to customers welfare

- Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community

For the full job description please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:

Essential:

Applicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will also be taken into account.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

This post will deliver policy outputs across the Young Lives programme, with a strong focus on laying the foundations for a new Young Lives ResearchHub on Climate Change and Environmental Shocks. The delivery of high-quality impactful policy outputs is central to the success of Young Lives as an innovative international longitudinal study, including supporting new fundraising opportunities.

The post holder will report directly to the Young Lives Deputy Director, and will work closely with the Young Lives Director, Senior Researchers and Head of Communications based in Oxford. S/he will also collaborate closely with researchers and policy leads in each of the four Young Lives study countries.

At ODID we embrace and cherish our differences, and endeavour to be considerate and welcoming of all. You are most welcome at ODID, without the need to hide any part of who you are. We acknowledge societal inequalities and how these affect us, and those around us, personally and professionally. We hold an Athena Swan bronze award in recognition of our efforts to introduce organisational and cultural changes which promote equality, cherish diversity and create a better working environment for all. We are also taking active steps to promote race equality and reduce the risk of bias and discrimination. We work together to enrich, fortify and grow our community and dedicate our combined efforts to teaching and research to increase our impact and influence in development debates at the national and global level. We encourage all eligible candidates to apply for our vacancies and join us in pursuing our goals.

Responsibilities

• Contribute to laying the foundations for a new Young Lives (YL) Research Hub on Climate Change and Environmental Shocks.
• Support the Deputy Director to deliver the YL Policy Influencing Strategy and key research-to-policy outputs across the YL programme, including key messages, policy briefs, impact case studies, blogs and other policy focused materials relating to YL research themes. Key themes include education and skills, employment, health & wellbeing and family lives, with a specific focus on the crosscutting impacts of climate change and environmental shocks, poverty and inequalities.
• Track and analyse international and national policy debates, with a specific focus on the impact of poverty, inequalities and climate change on young people in low- and middle-income (LMICs) countries, including the disproportionate effects on girls and women.
• Proactively engage and build relationships with key international policy stakeholders working on the impacts of poverty, inequalities and climate change in LMICs, including policy influencers and practitioners (e.g. governments, donors and civil society), research-to-policy networks and researchers.
• Work closely with the Deputy Director and YL Country Directors to identify opportunities to influence policy debates both internationally and in the four study countries and provide technical support in developing research-to-policy engagement plans.
• Work closely with the YL Head of Communications to ensure research findings and related policy implications are effectively disseminated for maximum impact, including through website and social media, webinars, conferences, policy events and meetings to encourage the maximum uptake and impact of Young Lives evidence. Represent Young Lives at external events and meetings where necessary.
• Provide support to the Young Lives Director and Deputy Director in the development of fundraising proposals and submission of grant applications to generate future Young Lives research income. 

Selection Criteria 

Essential selection criteria 

• Education to Degree level in a relevant subject (e.g. social or public policy, development studies, sociology, anthropology, or economics).
• Substantial experience in a policy analysis/advocacy role within the international development arena, including experience of developing and implementing policy influencing and engagement strategies.
• Proven track record of contributing to high-quality policy-related publications, including policy briefs and blogs. Significant experience of using research evidence to engage with policy and practice.
• Broad knowledge of relevant international policy and practice debates including the cross-cutting impacts of climate change, poverty and inequalities on young people in LMICs.
• Excellent analytical skills, able to synthesise and distil key messages from a wide range of technical academic research and policy reports.
• Excellent written and oral communication skills. Ability to write quickly for publication, tailor communications to different audiences for maximum user access and impact, and experience of presenting at external events and high-profile meetings.
• Strong interpersonal and relationship-building skills. Ability to work collaboratively within a large team as well as independently, to prioritise tasks, to manage multiple demands and to work to deadlines. 

Desirable selection criteria

• Experience of writing fundraising proposals.
• Experience of working in a multidisciplinary, multi-national research team and contributing ideas for new research projects.
• Willingness to undertake overseas travel.