Operations Support Jobs

Job Title: HR Business Partner - 12 month FTC

Location: London/Hybrid

Salary: £41,234.59

Weekly Hours: 35

Reference: YMC1059046

Are you an experienced HR professional looking to make a meaningful impact within a leading charity? We are seeking an HR Business Partner to join our team on a 12-month maternity cover. This role offers the opportunity to partner closely with department heads and managers to support HR operations across the employee lifecycle, from induction through to leavers. You will play a key role in implementing HR strategic initiatives that help make us a top 10 charity to work for.

About us

YMCA England & Wales supports 83 local YMCAs, advocating for vulnerable young people by providing essential building blocks for a better life—like a safe home, guidance, friendship, and employment skills. We’re committed to ensuring fairness and opportunity for all, and through our collective voice, we influence national policy and media to improve the lives of young people across the country.

Key Responsibilities

Employee Engagement & Support: Partner with managers to improve employee engagement, reduce turnover, and enhance productivity. Actively contribute to a positive, fair, and inclusive work environment.

HR Operations: Manage induction processes, employee relations (ER) issues, compliance, and performance appraisals. Provide expert HR advice and create necessary documentation for various HR matters.

Talent Management: Lead talent reviews and succession planning to support internal growth and development. Run training events and initiatives to promote continuous learning.

Culture & Teamwork: Foster a collaborative and supportive culture by organising training events, promoting team-building activities, and addressing HR queries across the office.

Pay & Benefits: Oversee job evaluations, handle pay concerns and support the annual pay review process.

Person Specification

CIPD Level 5+ qualification.

Experience as an HRBP or HR Advisor, ideally in charity or other fast-paced environment.

Strong interpersonal skills, emotionally intelligent, and a proactive attitude.

Commitment to the YMCA's ethos and values.

AIMS / PURPOSE OF THE POST

To manage the day-to-day administrative responsibilities and smooth running of the office including dealing with confidential and financial records.

MAIN DUTIES

• General office duties including, but not limited to, checking and responding to emails to the office email account, handling telephone enquiries and managing correspondence to the office.

• Providing office cover and being present in the office on Mondays to Thursdays. Must be competent and confident in the opening up and locking up of the building.

• Collating data on the client database as required for monitoring and evaluation purposes.

• Oversight of office inventory, including ensuring an adequate supply of stationery, printer ink, tea, coffee, refreshments etc.

• Responsible for the operation and basic troubleshooting of office equipment like printers and computers.

• Ordering supplies and resources for our play therapy service.

• Arranging staff meetings and taking minutes, when required.

• Looking after the maintenance and running of the office including health and safety requirements (such as regular PAT testing, fire alarm testing, emergency lighting testing etc).

• Maintenance and organisation of records and documents on our shared drive.

• Assisting with the recruitment, induction and training of staff and volunteers.

• Researching and sourcing information.

• Support with event organisation and fundraising activities when required.

• Support Trust House staff with particular projects when needed including providing cover 

Key skills and experience required:

• Experience of working in an administrative role. (Essential)

• Strong listening and communication skills, and excellent interpersonal skills with the ability to work with a range of people. (Essential)

• Good organisational skills with the ability to prioritise tasks and manage time efficiently. (Essential)

• Have a working knowledge of Microsoft Word, Excel and other applications. (Essential)

• Attention to detail in filing and collating information. (Essential)

• Ability to work independently and as part of a team. (Essential)

• Flexible and reliable. (Essential)

• Ability to use own initiative to identify and access relevant information and resources. (Essential)

• Ability to deal with sensitive and confidential information, maintain confidentiality and abide by all other Trust House policies and procedures. (Essential)

• Ability / confidence to use database / CRM systems (Desirable)

This job description is a guide to the tasks of the Administrator only. The post-holder is required to undertake such other tasks as are reasonably requested by the CEO and Management Committee.

We are looking for an Interim CEO who will be responsible for continuing to action our 2023-2027 strategy.

Job Title: Interim Chief Executive
Location: Bristol/Hybrid
Hours: Part-time – 4 days a week (28 hours)
Contract: 12 months fixed term
Salary: £70,000 - £75,000 FTE (£56,000 to £60,000 for 28 hours per week)

Bristol Animal Rescue Centre is seeking an Interim Chief Executive to cover the CEO position during a period of family leave.

About Us:

Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us.

In the last year alone:

• we provided nearly 24,000 days of care to domestic animals
• we rehomed, or reunited with their owners, nearly 500 animals
• we delivered over 2,600 consultations through our community outreach clinics

About the role:

In 2023 we embarked on an exciting new 5-year strategy “For people, for pets, for Bristol”.  We aim to expand our reach to more animals and residents in Bristol and the surrounding areas through a more comprehensive Community Pet Support Scheme. 

We have a number of key organisational projects that need to be driven through over the next 12 months and so are looking for a strong and authentic leader to work closely with the Chair and Board of Trustees, and lead our Senior Management and Leadership Team, in the delivery of our services and strategic initiatives.

About You:

To succeed in this role, you will have:

• a passion for the protection and wellbeing of animals
• a track record of senior roles in the charity or not for profit sectors managing multi-disciplinary teams
• substantial experience and success in organisational change and programme management
• inspirational leadership and people management skills with a commitment to motivating, multi-functional teams; optimising their knowledge, skills and potential
• a flair for engaging with supporters and internal and external stakeholders
• the skills and experience to maintain the financial viability of the organisation
• substantial experience of setting, monitoring & reviewing objectives, key performance indicators, and standard compliance mechanisms, including evidence-based measurement of improved outcomes

Full details of our current strategy and this role can be found in our attached strategy document and Job Description.

Closing date for applications: 15th December 2024
Interview dates: mid to late January 2025

To apply:

If you feel you have the necessary skills and passion to take this charity to the next stage, we would love to hear from you. Please upload a copy of your CV and a supporting statement outlining how you meet the attached role requirements.

Our aim is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us, and be themselves at work.

Bristol Animal Rescue Centre and Bristol A.R.C. are the working names for RSPCA Bristol & District Branch (a charity registered in England & Wales 205858) and the linked charity the Bristol Dogs and Cats Home (a charity registered in England & Wales 205858-1).

No agencies please.

We’re looking for an exceptional Executive Assistant to provide comprehensive and confidential support to our Chief Executive Officer and Board of Directors.

Executive Assistant to Chief Executive
Location: Birmingham, Bath Row, B15 1LZ
Salary: £47,798 per annum
Hours: Full Time, 35 hours per week
Contract Type: Permanent

The Role

As the right hand to our CEO, you’ll play a critical role in ensuring the smooth running of the Executive Office and supporting the Board’s administrative functions.

Responsibilities will include, but aren’t limited to:

• Provide high-level administrative support to the Chief Executive, including managing correspondence, reports, research, and confidential information with discretion.
• Act as the Chief Executive’s point of contact, handling inquiries, correspondence, and following up on actions.
• Manage the Chief Executive’s complex diary, ensuring meetings are well-prepared and organise related logistics, including venue bookings, hospitality and materials.
• Support the Chair and Non-Executive Board members with diary management, administrative tasks, and travel arrangements.
• Prepare briefing notes, agendas, minutes, and follow-up actions for Board and Executive meetings, supporting both the Chief Executive and Non-Executive Board members.

Our ideal candidate? You’ll be a seasoned Executive Assistant, qualified in Business Administration to HND equivalent level or above, and with considerable experience providing full support at the highest levels of an organisation. You’ll have excellent organisational and communication skills, capable of engaging with colleagues and external stakeholders with ease. With a high level of autonomy, you’ll demonstrate exceptional integrity, confidentiality, and the ability to handle sensitive information with discretion.

You’ll be proactive, able to anticipate the needs of the Chief Executive, and adaptable to the fast-paced demands of the role. Previous experience working with Boards including preparing papers, report writing and servicing high-level meetings (including taking minutes) is essential. You’ll also have strong diary management skills, with the ability to plan ahead and handle multiple priorities.

Please be aware that the expectation is that you will work from our Birmingham Head Office a minimum of 4 days per week, with the remaining day worked remotely.

Who are Midland Heart? We’re one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you’ll find a supportive and rewarding workplace where great people thrive.

Applications close at midnight on Sunday 1st December 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.

Job description

Summary

To manage the development of LE’s Aftercare programme to ensure its successful delivery against a range of desired outcomes for individuals, communities and our organisation. Our Aftercare programme is for adults, children and young people who have received Counselling from Listening Ear to help them cope with bereavement, separation & loss, domestic abuse and/or stress & anxiety. Our Aftercare beneficiaries benefit from ongoing support in a group context with support from experienced Counsellors. We run a number of Aftercare groups, all at different stages of development, and have recently been awarded funding from the National Lottery Community Fund for a period of just over four years. This will enable us to develop, evaluate and embed a more consistent Aftercare approach that is informed by our beneficiaries.

We are looking for an experienced Projects & Partnerships Manager, with a passion for providing effective services for people of all ages who face challenges with their mental health. You will work with our amazing team of Counsellors (who deliver the Aftercare groups) and with Aftercare beneficiaries and potential beneficiaries to plan, manage and evaluate an ongoing Aftercare programme, including positive activities. You will be responsible for managing a project budget of up to £30,000 per annum.

Job Purpose

• To gain a full understanding of the needs and interests of Aftercare beneficiaries (and potential beneficiaries) through regular consultation using a variety of methods.
• To work with our Aftercare delivery team to design a programme of positive activities that will help beneficiaries connect, take notice, keep learning, stay active and give (The Five Ways to Wellbeing). The programme will be informed by regular consultation with beneficiaries and will be delivered online and face to face dependent on the group.
• To research and identify appropriate external activity providers, supporting them to deliver high quality experiences that achieve outcomes against the Five Ways to Wellbeing and are safe, inclusive and appropriately resourced within budget.
• To ensure that all external providers, activities, venues and equipment are risk assessed and that appropriate mitigations are in place to manage and minimise risk.

• To ensure that all required materials and resources are purchased and posted to participants in advance of online activity sessions.
• To ensure that all Aftercare opportunities are communicated to potential beneficiaries in a timely and effective manner, maximising engagement and attendance through supportive reminders.
• To directly support the delivery of face-to-face Emotional Youth Club sessions, which take place on one Saturday of every month, usually in the Knowsley or St Helens areas, always involving a positive activity. You will do this alongside a team of two trained Counsellors and the selected Activity Provider.
• To work with colleagues in Operations to ensure the right systems are in place to monitor and evaluate our desired outputs and outcomes, using a CRM system (Lamplight) for which training will be provided.
• To ensure that Aftercare delivery staff understand and are fully recording the required monitoring and evaluation information.
• To convene a regular (monthly and later quarterly) Aftercare Project Team involving staff of LE, circulating agendas, distributing notes and actions and supporting their input as required.
• To communicate about the project internally, ensuring a high level of awareness of its benefits and working with Counsellor colleagues to ensure referrals to Aftercare groups increase and are consistent.

• Contribute to the vision, strategic planning and relevant policy development, for LE and actively participate as a member of the management team, supporting and working closely with the SMT.
• To work collaboratively with other Project and Partnership Leads within Listening Ear.
• To contribute significantly to biannual project reports for the National Lottery Community Fund, and quarterly Commissioner reports working with the Development Manager.
• To attend meetings with funders/Commissioners as required to give progress updates.
• To complete all administrative tasks relevant to the post.
• To manage the project budget, with support from the Finance and Development Teams.

Why Listening Ear?

• Face-to-face training, induction and warm welcome provided at our headquarters in the North West to meet colleagues and welcome you to Listening Ear
• Values-driven organisation supporting vulnerable people across England
• Work within a BACP-Accredited Organisation that delivers support recognised by the Support After Suicide Partnership and Public Health England as best practice
• Annual Training and CPD Allowance to support growth and career development
• We support flexible home working practices and you will be supplied with an iPhone and laptop, plus a DSE Assessment during induction to support safe and comfortable home working
• Access to free and confidential counselling provided through LE’s Insurance Provider, to support staff welfare
• Pension contribution at 3%
• Daily informal communications with colleagues via remote platforms

Who are we looking for?

We are looking for someone with creative vision and great attention to detail to help us make this project a success. You will thrive on helping people find meaningful activities that will inspire and empower them to improve their own mental health and wellbeing. You will have the energy and enthusiasm to drive this exciting project in the context of a busy organisation with multiple priorities.

Ready to apply?

Please complete the application form (found on our website) and return with an up to date CV. 

Deadline for applications: 9am on Monday 2nd December 2024.

Interviews will be conducted virtually on Thursday 5th and Friday 6th December

Events Manager.
Salary: c£41,000 plus £3,333 Inner London Allowance per annum.
Location: London.
Contract: Fixed Term Contract covering Maternity leave for 12 months ,35 hours per week.

Benefits:  
- 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
- Gain professional qualifications and excellent training/development opportunities.
- Flexible maternity, adoption, and paternity packages.
- Pension with up to 7% employer contribution with included life assurance cover.
- Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.

Why Action for Children?  
Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives. 

A bit about the role 

Action for Children aims to deliver substantial growth from our high value audience over the next five years, with the Events team playing a vital role in achieving that ambition, working together with the Philanthropy and High Value Operations teams.

This is an exciting opportunity to join Action for Children as a Events Manager on a 12 month Fixed Term Contract. You will play a key role in delivering our strategy by expertly leading a portfolio of high value fundraising and stewardship events, maintaining strong relationships with some of Action for Children's closest and most important supporters. Delivering both existing events and driving forward new initiatives which will maximise vital unrestricted income and generate committed long-term engagement and opportunities from a high value audience.

How you'll help to create brighter futures by
- Collaboratively working with colleagues across Fundraising, Communications and Policy (FCP) to lead a schedule of events, maximising existing high value volunteer board and committee-led events and lead the creative development of new fundraising and stewardship event opportunities.
- Leading and developing relationships with high value volunteer event boards, committee members, senior staff and senior corporate contacts; maximising their support through providing outstanding donor care and securing high level buy in for new and existing events.
- Developing and implementing individual solicitation and stewardship plans for event board and committee.
- Providing line management and development support within the team to drive performance.
- Being accountable for income targets and expenditure, ensuring the targeted ROI is achieved for your event portfolio.

Let's talk about you 

It's an exciting time to join the high value fundraising function at Action for Children, and we are looking for a collaborative, energised and forward-thinking individual to join our ambitious team of fundraising professionals.

- Significant experience of working in the Public or Third Sector, within an Events role.
- Substantial experience of project managing complex fundraising events to meet or exceed agreed income targets in excess of £100,000 per event.
- Proven experience of developing and stewarding excellent relationships with senior level supporters.
- Experience of working with and managing fundraising committees or boards.
- Experience of managing external suppliers and understanding agreements and contracts.
- Excellent and effective communication and interpersonal skills across a variety of media and formats with the ability to adapt communications effectively to suit a range of supporters, flexing to suit different audiences.
- Confident presenter able to sell Action for Children's vision with passion and gravitas.
- Willingness to work flexible and unsocial hours including evenings / weekends as and when required.
Please see the Job Description for the full list of accountabilities and requirements. 

Good to know
Application Process
Please note we are unable to offer visa sponsorship for this role.
There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.
Diversity, equality, and inclusion
At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace.
We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.

Want to know more about Action for Children?

Closing Date: Friday 13th December 2024.
Interviews will be week commencing 16th December 2024.

We are seeking to appoint a Head of Finance following the retirement of the current post holder. The Head of Finance is a vital senior management role within the College, responsible for leading the Finance Department, as well as contributing significantly to our financial decision-making. 

We are looking for an experienced accountant with excellent technical and interpersonal skills. The Head of Finance will drive delivery of timely and useful financial information as well as streamlined financial processes. The role is varied and stimulating offering opportunity for professional growth and personal impact. 

This is an exciting moment to join St Catharine’s. We are in the process of evolving the 2025-30 Strategic Plan and the successful candidate will be able to contribute to these discussions. Our strong and stable team of Senior Officers, led by the Master Sir John Benger, is committed to delivering an ambitious financial resilience programme as part of this plan to ensure that we continue to provide an outstanding education to our students. 

The Head of Finance is responsible for the day-to-day management of financial and accounting operations including budgeting, management information and financial, tax, charity commission and other statutory reporting.  The Head of Finance is also responsible for banking and insurance arrangements and management of financial systems and controls.

We welcome applications from individuals who can demonstrate the following skills: 

• The ability to engage effectively and constructively with a wide range of stakeholders – this role holder is required to collaborate with Academic Fellows of the College and other Heads of Department

• Sound planning and organisational skills to manage diverse and conflicting priorities proactively and work to deadlines

• The ability to lead, nurture, motivate and develop staff to achieve good results

• Excellent understanding of accounting software, Microsoft Office, spreadsheets and 

• Modelling and how to use IT systems to improve efficiencies 

• Use their initiative and have a creative approach to solving problems 

• A flexible and collaborative approach to tasks and willingness to proactively embrace change

• A strong customer focused approach 

For further details of this exciting opportunity, please visit our website.

No agencies please.

Goodman Masson are delighted to have partnered with Ambition Institute, who are currently recruiting for a new Finance Director.

At Ambition, their vision is an education system where every child can thrive, no matter what their background. They do this by supporting teachers at every stage of their careers through evidence-based professional development.

You will be a qualified accountant with strong experience in a senior financial leadership role and exposure to working at board level.

Day to day responsibilities include:

• Lead on financial strategy, engaging with the CEO, COO and Executive Committee (ExCo)
• Work with leaders to enable them to make informed decisions in line with overall financial strategy
• Engage with the Board of Trustees, ensuring that they are equipped with the necessary data and analysis
• Oversee financial operations, including budgeting, forecasting, and financial reporting
• Lead financial modelling and projections across the short, medium, and long-term
• Develop competitive and compelling financial proposals that align with Ambition's goals
• Provide strategic guidance on the financial viability of new products
• Lead financial aspects of bidding processes
• Ensure the integrity of financial records and that the charity's financial operations are compliant

Essentials:

• ACA, ACCA or CIMA Qualified
• Experience in a senior financial leadership role
• Experience operating at board level
• Track record of strategic financial planning and management
• Strong leadership and team management skills

Desirable:

• Financial modelling associated with product development and bidding processes (highly desirable)
• Experience working within the charity sector or mission-driven organisation

Salary is £80,000 + Excellent Benefits including generous employer pension contribution of 11%.

London based with hybrid and flexible working on offer.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Retail Shop Manager and Assistant Shop Manager
Location: Whiteladies Road, Bristol
Shop Manager salary: £25,340.04 FTE (32-40 hours per week, across 4-5 days)
Assistant Shop Manager salary: £23,880.12 FTE (24-40 hours per week, across 3-5 days)
Duration: Permanent

Do you have retail and people management experience? Do you have a passion for delivering great standards and developing your team? Do you want to be part of something exciting that will truly make a difference to the lives of people around you?

Then we might have the perfect job for you!

At Great Western Air Ambulance Charity, we’re going big on charity retail. We already have nine shops located in Westbury-on-Trym, Yate, Cheltenham, Gloucester, Cinderford, Bath, Thornbury and Keynsham but plan to open up to four new shops a year over the next five years, giving our charity a physical presence in the heart of communities we have served since 2007. Our Whiteladies Road shop is the next to open so this is a superb opportunity.

The shops will sell a variety of goods, as well as being a hub for our charity activity locally. Our shops need to perform well financially to help fund our lifesaving service, but we also want them to be a place where everyone feels welcome, the local community can learn life-saving skills and former patients or supporters can pop in for a chat.

We are looking for an experienced retail staff who can lead and support the financial delivery, team engagement and community presence in our new Bristol shop on Whiteladies Road. In return, we offer a competitive salary, the opportunity to be part of an amazing retail team and involvement in the exciting variety that retail growth will bring. We also believe strongly in developing individuals’ leadership skills and provide leadership development opportunities.

GWAAC is a great cause to work for, and we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too – at GWAAC we know that we are contributing to saving local lives every week. We’re looking for someone who shares our passion for that.

You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives.

We actively encourage applications from candidates from a range of backgrounds and experiences as part of our keen commitment to equality, diversity and inclusion. GWAAC puts people first and upholds a culture of safeguarding.

Please Note: All retail staff are required to undertake a Basic DBS check due to their contact with vulnerable people and the public. Further information can be accessed in our Ex-Offenders Policy which is accessible on our website.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

The Friends of Conquest Hospital CIO supports The Conquest Hospital by providing additional equipment and services that directly enhances the health, comfort and wellbeing of patients, their families, and hospital staff. We aim to ensure that patients receive the best level of care, diagnosis and treatment locally. Over the past decade, we have donated items and services totaling over £3.5m.

The General Manager is responsible for the overall management and operation of The Friends of Conquest Hospital, overseeing daily operations and leading the development and implementation of new opportunities for the charity.  Reporting to the Board of Trustees, the General Manager will work collaboratively to fulfill the charity’s objectives, driving various fundraising initiatives. This dynamic, hands-on role requires a blend of strong management and operational skills, fundraising capabilities, excellent communication and relationship-building abilities, and a genuine passion for enhancing local healthcare services. You will bring a "can-do" attitude, balancing business as usual with a visionary approach to the charity’s growth and sustainability. Candidates with experience in fundraising are particularly encouraged to apply.

Key Responsibilities: 

• Provide strategic leadership and direction in alignment with the Friends goals and values. 

• Oversee all aspects of organisational management, including financial stewardship, resource allocation, and risk management. 

• Cultivate relationships with donors, partners, and community leaders to support fundraising efforts and drive growth. 

• Lead and inspire a dedicated team of staff and volunteers, providing mentorship and support for professional development. 

• Foster a culture of collaboration, transparency, and accountability amongst staff, volunteers, and stakeholders. 

• Develop and implement strategic plans to enhance the charity's impact and sustainability. 

Personal Attributes:

• Inspirational leadership: Capable of motivating and empowering teams, volunteers, and stakeholders. 

• Resilient and adaptable: Able to manage challenges and drive innovation in a rapidly changing environment.

• Collaborative: An advocate for teamwork and open communication, working across multiple departments and with diverse groups.

• Visionary: Forward-thinking with the ability to align the charity’s goals with the needs of Conquest Hospital and the local community. 

This is an exciting opportunity for an experienced leader to make a lasting impact in the healthcare charity sector, contributing to the wellbeing of patients, families, and staff at The Conquest Hospital.

Additional Information:   

• Salary: £35,000
• Hours: 30 hours / 4 days
• Contract: Permanent
• Annual Leave: 20 days per year + statutory holidays 
• Staff Pension
• Able and willing to work occasional evenings and weekends. 
• Willingness to undergo a DBS check.
• The expectation is that most of the hours will be carried out at the charity’s base at The Conquest Hospital. 

Applications

To apply please send your CV and a covering letter (no more than 2 sides of A4). The deadline for applications is 12 noon 18th December 2024. 1st stage interviews will be held week commencing 13th January 2025. 

If you have any queries or would like an informal conversation, please contact us by email.

Please note: this is an overview and not the full job description.

The Advice Service Manager is responsible for overseeing the delivery of the Advice Service and for managing and developing the team of Advice Workers, including the Senior Advice Worker who leads on delivery.

The service operates predominantly from our Ipswich office, but the Advice Service Manager is also responsible for organising outreach services for asylum seekers and refugees elsewhere in Suffolk. Along with the Senior Advice Worker, they provide expert guidance to the team, as well as to other professionals working with refugees and asylum seekers.

The Advice Service Manager is part of the Management Team and plays a role in overseeing the function of the organisation and its strategic development, especially in relation to SRS’s Advice Service. They are also responsible for developing the Advice Service according to client/organisational needs and strategy.

The successful applicant will be required to have an enhanced DBS check to be carried out upon commencement of employment. You must be eligible to work in the UK.

Job Title: Chief Finance Officer

Line Manager: Chief Operating Officer (COO)

Hours of work: 28 hours per week

Salary: £45,000

Role Description

The Chief Finance Officer (CFO) will lead in the development and implementation of the Cathedral's financial strategy and objectives, providing expert financial guidance and support to Chapter and senior colleagues to develop strategy to deliver Chapter's vision. The postholder will ensure law and regulatory compliance and that all aspects of financial planning and management are conducted to provide accurate, relevant and timely financial information to the Cathedral, Chapter and St Edmundsbury Cathedral Trust and Enterprises Ltd.

The CFO will play a lead role in advising the Chair of Finance and Chapter. They will attend all Chapter and Finance Committee meetings.

The CFO is a member of the Cathedral's Senior Management Team and will deputise for the Chief Operating Officer (COO) on occasions.

Key Responsibilities

The CFO will support the Facilities Manager in the development of the Cathedral's Property portfolio and our Net Zero Carbon Strategy.

Strategic:

• Overall responsibility for the finance function ensuring the accurate and timely presentation of management accounts, budgets and cashflow reports and annual accounts for the Cathedral and Enterprises.
• Work with the COO and senior members of staff and clergy in developing the Cathedral’s commercial strategy and delivery of Cathedral Master Plan.
• Providing strategic business planning support to all commercial and charitable operations.
• Be a part of the Senior Management Team taking a leadership role across the whole of the organisation, supporting Chapter and Heads of Departments, and working constructively with the COO and Chair of Finance, Finance committee and Risk Audit and Review committee.
• Proactively asses the impacts on finances to identify and mitigate any significant risks
• Communicate the Cathedral finances to a range of stakeholders as required (e.g. Cathedral congregation, volunteers, funders, donors etc).
• Work with the Finance Committee, St Edmundsbury Cathedral Trust and Chapter to ensure that investments are delivering the best possible return.
• Oversee the introduction of a coherent pay scale for the Cathedral and Enterprises.

Operational:

• Line manage and work closely with the Finance Manager to ensure the effective management of the Cathedral finances including areas such as payroll and pensions.
• Oversee the preparation of year-end reports and financial statements for the Cathedral, St Edmundsbury Cathedral Trust and Enterprises Ltd.
• Work with the Marketing and Communications Manger to review the presentation of our Annual Report and Accounts.
• Produce and oversee the annual budget.
• Prepare monthly management accounts.
• Responsible for ensuring an effective routine of internal and external audit.
• Helping Chapter with the process for re-tendering for new auditors from time to time.
• Oversight of the various requirement of HMRC, including VAT, PAYE, and NI.
• To undertake essential company secretarial and compliance tasks ensuring compliance with the Charities Act 2011, company law, financial regulations including the annual returns to the Church of England, Charity Commission and Companies House.
• Oversight and authorisation of claims for Gift Aid, and projects under the Listed Places of Worship Grant Scheme.
• Ensure effective financial controls are in place.
• To ensure that the Cathedral's restricted funds and investments are effectively managed and accessible to support cash flow or key projects as needed.
• Ensure compliance with all relevant accounting standards, financial policies, regulations and all relevant legal frameworks, together with appropriate management and financial controls and reconciliations are in place, and that the Cathedral has effective banking arrangements.
• Critically assess whether the Cathedral’s accounting software SAGE is appropriate and fit for purpose.
• Support departments across the Cathedral with project development by advising on financial and commercial plans and help develop capital projects and generate business cases and financial forecasts for major developments, undertaking effective tendering for works, and to fulfil the reporting requirements, and their terms and conditions, for donors and grant-making bodies.
• Work with the COO to effectively manage contracts held by the Cathedral (e.g. maintenance, utilities, IT, etc) and ensure value for money.
• Be the lead liaison on the Cathedral’s relationship with our Bankers, Insurers and Investment Managers.
• To support the COO and Director of Enterprises in ensuring that the activities carried out by Enterprises are properly costed, and that all business plans are robust, generating positive returns, with stocks correctly accounted for, reducing the risks wherever possible.
• To ensure the Cathedral invests and prioritises its commitment to the Cathedral's Net Zero strategy.

Governance:

• Attend Chapter meetings and provide regular written and verbal reports.
• Work with the Chair of Finance, Dean and COO to ensure that management information is presented in a transparent way that enables strategic decisions to be taken by Chapter.
• Attend the Finance Committee meetings, liaising with the Chair of Finance to ensure the committee functions well with papers being sent out in a timely way.
• Attend the Risk, Audit and Review Committee meetings.
• Review any governance arrangements related to finance (e.g. Statement of Delegated Authority) at appropriate intervals.

The Abbey of St Edmund: a Millennium of English History of West Suffolk:

St Edmundsbury Cathedral along with its partners West Suffolk Council and English Heritage have been awarded a grant by the National Lottery Heritage Fund.

• The CFO must work closely with the project manager to mitigate any financial risks to the Chapter.
• To oversee and authorise financial claims to the project.
• To attend project board meetings if and when required.

Property:

• To provide support to the Facilities Manager in the production and implementation of the property strategy ensuring that it is well considered; investments in the property portfolio are proportionate and effectively delivered; and the returns from rented property are maximised.
• Oversee financial claims and grant funding processes for fabric work.
• Be responsible for developing and implementing our strategy in relation to residential property.
• Oversee residential commercial property leases and transactions.
• Ensure that our property assets are maintained effectively.
• To support and deliver the Cathedral’s Net Zero Carbon Strategy to include reducing energy costs on the Cathedral Carbon Footprint.

Safeguarding:

• Contribute to effective safeguarding systems and culture within the Cathedral alongside other members of the Senior Management Group.
• Undertake any required safeguarding training.
• Follow all safeguarding policies and procedures.

Person Specification

The CFO will bring a proven and successful track record of experience in the following areas.

Knowledge, Skills and Abilities

Essential:

• Significant management and leadership capability
• An in-depth understanding of current financial challenges and opportunities
• Understanding of advanced accounting, current regulations and tax planning
• Experience of financial project management
• Excellent analytical skills
• Ability to communicate information and financial data effectively and confidently across the Cathedral as required
• Knowledge of Capital markets beyond traditional sources
• Advanced IT skills; highly proficient in all Office packages, finance and management software

Desirable:

• Previous CFO or equivalent level experience
• An understanding of the complexities of managing financial decisions within a Cathedral or Church of England setting
• Previous experience working with volunteers
• An understanding of and experience in safeguarding best practice

Qualifications:

• Fully qualified accountant
• Evidence of continuing professional and personal development

Personal Qualities:

• Adaptable and flexible
• Able to lead, motivate and inspire others
• Committed to continuous improvement
• Results orientated and metrics driven
• Influential
• Resilient
• Steadfast resolve and personal integrity
• Able to live our values in all that you do

Other relevant criteria:

• Empathy for the beliefs and ethos of the Christian faith
• Committed to safeguarding

Job Type: Part-time

Pay: Up to £45,000.00 per year

Expected hours: 28 per week

Benefits:

• Employee discount

Schedule:

• Day shift
• Monday to Friday

Deaf Unity is a deaf-led charity empowering deaf people. We have an exciting opportunity for a proactive, passionate and highly-organised individual tomanage the administration of our busy BSL training and services, and in implementing strategies to promote these services to new businesses and individuals to grow this area of our charity at this exciting stage of our development.

In return you will have the opportunity to work with a dedicated team within a growing and unique charity. Income generated from training and courses goes back into the charity to fund our work with deaf school leavers, deaf job seekers and workers and out in the community. This means the work you do will make a positive contribution to and directly impact the lives of deaf people. 

Job Summary 

The Training and Services Manager is responsible for the comprehensive administration, management and promotion of Deaf Unity’s British Sign Language (BSL) training, interpreting services, Deaf Awareness, and other related training courses. This role includes managing course logistics and the freelance team delivering training, monitoring email communications, promoting services, liaising with students, clients and teachers, maintaining the CRM system, handling invoicing, capturing feedback, and managing evaluations. The ideal candidate will be organised, communicative, and committed to providing exceptional service to our clients and students while meeting sales targets. 

Location: London – initially fully remote with some ad hoc site visits. Potential for future hybrid role. 

Reports to: CEO 

Line management responsibilities: freelance BSL teachers and trainers, and freelance communication support team 

Job Type: 35 hours per week, salary £30k-£35k 

Key Responsibilities 

1. Service Management and Administration: 

• Oversee the administration of all services such as BSL courses, interpreting services, Deaf Awareness, and other related training courses. 

• Schedule and coordinate external training sessions and courses, ensuring all logistical details are managed effectively. 

• Monitor and respond to emails in designated inboxes related to training and services. 

• Manage freelance trainers and teachers to ensure the smooth delivery of all courses. 

• Manage freelance interpreters and CSWs to ensure the smooth delivery of communication support services. 

• Ensure compliance with Deaf Unity’s policies and procedures (e.g. finance, safeguarding, health and safety, EDI) in every aspect of service delivery 

2. Promotion of Courses and Services: 

• Develop and implement strategies to promote training, courses and interpreting services to potential clients and students. 

• Conduct outreach and build relationships with organisations, businesses, and individuals to increase course enrolment, and training opportunities. 

• Utilise various marketing channels, including social media, email campaigns, and partnerships, to promote courses. 

• Meet or exceed sales targets for course enrolments and sales of training programmes. 

3. Client, Student, and Teacher Support: 

• Act as the primary point of contact for students, clients, and teachers, providing exceptional customer service and support. 

• Assist with course registration, answer queries, and provide detailed information about training programs. 

• Maintain strong relationships with existing clients, students, and teachers, ensuring their needs are met and expectations exceeded. 

4. CRM and Invoicing: 

• Keep the Customer Relationship Management (CRM) system up to date with accurate and relevant information. 

• Generate and manage invoices for BSL and training courses. 

• Track payments and follow up on outstanding invoices to ensure timely payment. 

5. Feedback and Evaluation: 

• Capture feedback from students, clients, and teachers through surveys, or other appropriate methods. 

• Analyse feedback to identify areas for improvement and implement changes to enhance course quality and delivery. 

• Prepare and present evaluation reports to senior management, highlighting key findings and recommendations. 

Qualifications and Skills 

Essential 

• Strong organisational and multitasking skills with a keen attention to detail. 

• Experience of managing staff/a small team 

• Excellent written and verbal communication and interpersonal skills. 

• Ability to work independently and as part of a team. 

• Proven track record of meeting sales targets and promoting services. 

• If no existing BSL skills, an interest and commitment to learning BSL is required (free training provided). 

Desirable 

• Knowledge of BSL (ideally Level 2/3 or above – ongoing BSL training provided for free up to and including Level 3). 

• Proficiency in using CRM systems and other administrative software. 

• Experience in business outreach and building business relationships and partnerships. 

Personal Attributes 

• Proactive and resourceful with a problem-solving mindset. 

• Passionate about education, training, and supporting the Deaf community. 

• Committed to continuous improvement and excellence in service delivery. 

Application Process 

To apply for the position of Training and Services Manager, please submit your CV and a cover letter detailing your relevant experience, how it matches the criteria and why you are interested in this role by 23:59 Sunday 1st December. 

Deaf Unity is a charity that values diversity, equity, and inclusion as essential to our mission. We actively encourage applications from Deaf candidates, and make a commitment to interview all Deaf applicants who apply and who match the essential criteria for the role. If you would like to be considered under this commitment, please let us know in your application. 

CPSL Mind is a vibrant, values-led charity that supports local people in their recovery from mental health issues, promotes wellbeing and campaigns against stigma and discrimination. 

WorkWell Personal Budget Co-ordinator
Location: Based in our Cambridge office with travel across South and East Cambridgeshire, with option for hybrid working.
Hours: 37.5 hours per week. Monday – Friday, 9am - 5pm
Contract: Fixed term contract until 31st March 2026
Salary: £26,452.00 per annum Scale Point 15 (April 2024)

WorkWell is an exciting new project that will look to support people across Cambridge City, East Cambs and South Cambs in either getting back to work or to enable them to thrive at work.

The Work Well program will support people who are struggling to maintain employment or have recently lost their employment due to health challenges.

Work Well Coaches may request the allocation of a personal support budget, the WorkWell Personal Budget Co-ordinator will ensure that individual budgets and the fund as a whole are managed within the parameters of the project.

Working across the Work Well Team and the CPSL Mind Finance Team, the post holder will monitor spending against personal support budgets including matching of invoices or receipts to individual spends. They will monitor the total allocation of personal budgets and prepare monthly invoices to the program funders.

We actively monitor applications for employment and will shortlist and arrange interviews for these roles as applications are submitted.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

This post is subject to satisfactory DBS clearance.

We are an equal opportunities employer and welcome applications from all sections of the community and those with their own lived experiences of mental health challenges.

No agencies please.