Operations Manager Roles Jobs
You’ll be at home, working online, recruiting and interviewing new volunteers, pulling teams together, planning and strategising systems to support our amazing volunteers. You've great people skills and a talent for bringing out the best in people, spotting their strengths, building up their confidence. You’ll be supported by our Salesforce Manager and Content & Communications Lead and will work alongside colleagues heading up our services.
We’re at the start of a new 5-year journey to create space for people who stammer – so we’re building our team. This is a new role at STAMMA, so there is space to shape, create and shape volunteering at the start of our new strategy. Now couldn’t be a better time to join.
We're embarking on a new strategy, fuelled by the National Lottery, which includes significantly expanding our volunteer operations which will be headed up with this new post. We've already a team of over 30 brilliant volunteers. Our services are central to what we do - so you'll be at the very heart of it all. Recruiting and supporting volunteers across the helpline, training and advocacy services, including supporting our amazing group leaders around the country.
Essential Skills & Experience
- At least 3 years’ experience of volunteer management. We’re particularly looking for experience with online recruitment and management of volunteers.
- Experience of establishing new volunteering and training systems, so you can help us scale up operations.
- An understanding of best practice and the regulations around volunteering.
- Thorough understanding of safeguarding practices and issues. The postholder will be the safeguarding lead in this role.
- Experience of presenting to groups of people and facilitating discussion and initiatives and coaching individuals.
- Strong writing and presentation skills.
- Experience of working within voluntary sector.
Desirable
- Experience of working with local groups and/or working with a membership organisation.
- Experience of organising volunteer events.
- Experience of using a CRM or volunteering management system.
- It would be great if you stammer, but not essential.
Soft Skills
- Leadership
- Self-starter
- Able to manage and prioritise a varied workload within deadline.
RESPONSIBILITIES
We expect to recruit from our members and from the community of those who stammer or those who support people who stammer (speech & language therapists, family and friends).
- Recruit and induct new volunteers to support our services, working with the Services Director and the Training & Outreach Lead.
- Work with the service managers to review training and update training modules.
- Ensure there is appropriate training, support, supervision and acknowledgement for volunteers and ensure processes comply with the charity’s values
- Research and write volunteer policies and procedures, including risk assessments.
- Support and recruit volunteer community leaders for our groups and networks; work with them to aim for consistent quality across the groups experience and develop an online training programme for leaders. Longer term, put a funding case together to support a training weekend for community leaders.
- Keep records on which community groups are active and identify areas of need and feedback mechanisms.
- Work with Content & Communications Lead to produce regular mailings and volunteer recruitment campaigns.
- Keep up to date with legislation, best practice and policy related to volunteering and make any necessary modifications to accommodate changes.
- Maintain the database of volunteers and ensure all volunteers are registered members.
- Manage budgets and resources, including the reimbursement of volunteer expenses.
PLEASE NOTE
This is a hybrid role, and all staff are expected to attend team meetings, held in London, every 6-8 weeks.
Candidates need to be based within mainland UK as they will be expected to attend in-person staff meetings and visit local groups.
Previous candidates need not apply.
INTERESTED?
If you think you fit the bill and can tick most of the boxes needed under the Job Spec, then do apply. We need:
1. A CV.
2. A cover letter of no more than 2 pages to explain why you want this job and how you fit the Job Spec, with particular attention to skills and experience. Applications without a cover letter will not be accepted.
Deadline for applications 23rd April.
TIMETABLE
Ongoing Short one-to-one Teams informal chats will be offered to long-listed candidates in the first instance with the CEO, so if you can, get your application in before 29th April. Following this, candidates will be shortlisted for a panel interview via Teams.
Tues 29th April 1st Panel Interview (online)
Thurs 1st May Meet the staff (online): If you reach the 2nd round you will get the chance to meet the staff team and get a feel for the people you’ll be working with.
Fri 9th May 2nd Panel interview, in person, London. Those attending the 2nd panel interview will be expected to prepare a short presentation.
We exist to create a world that makes space for stammering. Where a stammer is embraced as just a difference.



The client requests no contact from agencies or media sales.
Our Communications Manager is taking maternity leave from mid-June and we are looking for someone to cover the role for approx 9 months. We are a small team and this is the only communications role, therefore the Communications Manager has a lot to do, including:
- Running our whole comms operation – social media, website, event marketing, PR.
- Developing and delivering our communications strategy
- Creating stories and content for different channels
- Working on communications projects with people with lived experience
- Working with our individual giving lead on fundraising campaigns
A major rebrand and a new name have helped us build our profile over the past three years, and we’re working hard to increase recognition and support further. The stories of the people we work with are central to that, and it’s their voices, not the charity’s, that belong in the foreground. So a key part of the job is to build relationships with those people, and support them to tell their stories as they want to, empowering them and keeping them safe. This means staying flexible, in the content and the work of gathering it. In the immigration system and the lives of people going through it, it’s wise to expect the unexpected, so plans can change at short notice. This is a special opportunity to work join a supportive, dynamic team delivering extraordinary work.
What we’re looking for
1. ‘Must haves’: we believe that the right person for this key role must bring with them:
- Experience – you have wide communications experience that enables you to cover the whole range of work that we need (see above)
- Independence – you are pro-active, well organised and can get things done on your own, with more guidance on aims than methods
- Collaboration – you can work well with colleagues, professionals and people with lived experience, and deliver great projects together
- Communication – your speaking and writing communicates clearly and powerfully
- Story-telling – you know how to create compelling content that tells stories of change and empowerment
- Understanding – you appreciate the purpose and complexity of our work
- Commitment – your practice fits our values of empowerment, co-creation, curiosity and respect
- Flexibility – you can adapt to sudden changes and vary your working hours sometimes, eg to work at evenings or weekends
2. ‘Also haves’: if you also bring any of the following, they will be important for us:
- Work experience in a communications role in a charity or arts company – especially if it was a role like this in a small organisation
- Practical skills in one or more of: graphic design, photography, audio/video production, digital advertising
- Experience of working sensitively with people who have been through difficult experiences to tell their stories
- Experience of overseeing creative freelancers
- Experience of implementing and developing communications strategy
- Experience of careful messaging in a politically sensitive context
- Experience of using reporting & analytics tools
- Culture and language skills relevant to people in immigration settings
Lived experience and professional experience
Professional experience and lived experience are both valuable for this role. We want to bring people with personal experience of immigration detention, or the asylum process, or immigration enforcement into our team, so if you have this kind of experience then we would really love to hear from you. We need you to bring the ‘must have’ qualities listed above, but do not require a conventional professional CV full of paid communications and marketing roles. What we do need is someone who can help us deliver. That means understanding the people we work with, and knowing how to deliver organisational communications that meet their needs.
If you have lots of professional experience, together with strong understanding of our kind of work and the needs we address, but not the personal experience specified above, then we would also love to hear from you. We want people with all kinds of backgrounds and experience to apply for this job. We very much encourage applications from people from culturally diverse backgrounds, disabled or neurodivergent applicants, and people of different ages, gender, sexual orientations and socio-economic backgrounds.
What we can offer you
We’re a specialist organisation working in a fraught environment that changes constantly. We’re developing better ways to support everyone working for Hear Me Out. So we will look to provide the right kind of offer to our new Communications Manager, tailored to their needs. For example:
- The work can bring stress and distress to all of us, so we have ‘clinical supervision’ sessions and are developing other ways to offer care and support
- We can arrange mentoring for you, to support you in delivering the role
- We can arrange training, for example if there are specific skills you need to learn
- Hear Me Out is a friendly and collaborative team where we look out for each other
- We’ll be open to your ideas about what kind of support will help you the most
Terms & conditions
- Contract: Temporary (9-month) contract, subject to a 3-month probationary period
- Location: The team meets at its office in central London on Wednesdays and works in a hybrid way the rest of the week.
- Hours: Part-time position, 2.5 days (18.75 hours) per week (0.5 FTE)
- Salary: £40,000 per year pro rata (ie £20,000), gross
- Annual leave: 36 days paid holiday leave per year pro rata (ie 18 days), including statutory bank holidays
- Sick pay: 25 days per year pro rata (ie 12.5 days) on full pay, followed by 25 days pro rata (ie 12.5 days) on half pay, followed by Statutory Sick Pay only
- Pension: 6% employer contribution to HMO’s selected Stakeholder pension scheme or to another scheme of the employee’s choice
To apply, you must download the job pack, check out the full details, and follow the instructions on how to apply.
For people held in UK immigration detention, music can be freedom.




The client requests no contact from agencies or media sales.
We are seeking to recruit a CJS Director!
To ensure success, should understand the charity’s operation and decision-making processes with a keen interest in producing targeted and tangible results. Working in line with the charity and its values.
GamLEARN is a community of non-judgemental people who support each other and work together to reduce Gambling Harm.



The client requests no contact from agencies or media sales.
Responsible for leading the Corporate Team with overall responsibility for the team’s strategy, income and expenditure and budgets. Their overall focus is on delivering stable, increased, and new income for MSF’s work.
Responsible for managing the highest level of MSF’s Corporate partners (exclusively £100k+, more typically £250k+) and ensuring their continued support of MSF. This role will also take on the management of successful strategic new business opportunities at a higher level (£250k+).
Responsible for effectively line managing and developing the New Business Manager and Corporate Officer and ensuring that financial targets are met within the team.
DEPARTMENT: Fundraising
HOURS: Full time, 37.5 hours per week
LENGTH OF CONTRACT: Permanent
LOCATION: Hybrid working: 2 days per week in the London Office
SALARY: Salary: £58,282.07 per annum
Internal salary grade: 17.1
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Seeking an experienced, self-motivated and compassionate individual to join our team and play a key role in our community based, non-medical sanctuary for those who are sucidal. At Maytree, we offer a potentially transformative experience with a once-only 4-night stay at our non-medical,family-style house. Through respite, time and space for reflection and compassionate and nurturing care, our Volunteer Befrienders and Lead Befrienders support an opportunity for the revival of hope and resilience.
As House and Adminstration Manager, you will work closely with our team of Lead Befrienders and Volunteer Befrienders to ensure the smooth running of the operations within the house, overseeing recruitment of staff and volunteers as well as acting as first point of contact for the organisation.An exciting and varied role for the right candidate.
To fill a gap in services for the acutely suicidal. Offering brief stay crisis support and engagement with non-medical, compassionate Befrienders.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract Manager (Repairs & Maintenance)
Based: Oldbury, Birmingham, B69 4PN
Salary: £52,119 per annum
Hours: 35 per week
Contract: Permanent
We have an exciting opportunity for a Contract Manager to join our In-House Maintenance team, helping deliver a high-quality repairs service to our tenant's homes. This is a fantastic opportunity for an experienced and knowledgeable maintenance professional who is passionate about ensuring we can provide safe and affordable homes in our community.
Utilising your contract management skills and financial acumen, you'll manage responsive maintenance, void, damp and mould and disrepair works and services, ensuring they are delivered in a timely, cost effective, customer focused and safe manner. You'll be accountable for operational management of multiple contracts and projects, being mindful of annual budgets and revenue projects whilst building strong professional relationships with colleagues across the organisation, including finance and procurement.
As well as managing sub-contractors, you'll also lead and manage the performance and development of a team of Void Supervisors, providing coaching and other development support as required.
Our ideal candidate?
- A relevant HNC or equivalent and/or possess significant technical experience in construction or maintenance related contract management.
- Experience of managing contractors or subcontractors in a repairs or planned maintenance setting.
- Experience working on high value repairs or maintenance projects.
Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.
Closing Date: 13 April 2025
Please note - suitable candidates may be invited in to take part in an assessment prior to the advert closing date. We reserve the right to halt recruitment activity for this role at any stage.
Interested?
Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us!
The Climate Governance Initiative empowers board directors on every continent to take climate action by enhancing their knowledge and skills in climate governance. Our rapidly-growing network of Chapters in over 70 countries worldwide reaches more than 100,000 board directors.
The Climate Governance Initiative team is based in Cambridge, UK and forms part of the Chapter Zero Alliance, a UK-based charity dedicated to promoting sustainable corporate governance.
ROLE OVERVIEW
As our Management Accountant you will work with the Associate Director, Operations to manage our income and expenditure effectively. This will be achieved through timely provision of financial information including management accounts and funders reports as well the preparation of budgets, forecasts, funding proposals, and the ongoing review of our financial performance.
- Salary: £40,000 - 45,000 per annum pro rata
- Pension: Government Workplace NEST Pension Scheme
- Hours per week: Part-time (22.5 hours per week)
- Location: hybrid with one day per week at offices in CB2
- Reports to: Associate Director, Operations
- Contract: Permanent
KEY DUTIES
Financial Modelling and Forecasting
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Build and manage a financial model capable of organising and forecasting the financial structures that result from income from multiple sources of funds.
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Provide financial insights and analysis to support strategic decision-making, including scenario planning and risk assessment.
Internal Reporting
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Work with our virtual finance office (external bookkeeping team) to ensure monthly management accounts are produced with the appropriate narrative.
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Prepare quarterly financial accounts, variance analysis, and management information.
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Monitor and report on restricted and unrestricted income, ensuring accurate allocation and reporting.
Budgeting
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Undertake the preparation of CZA’s annual budget and quarterly reforecasting.
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Support non-finance staff by providing guidance on budget management and financial processes as needed.
Grant-Based Financial Activity
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Develop funder budgets and financial plans to be included in grant submissions.
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Produce financial reports for multiple funders on a regular basis using their templates and following their specific funder guidelines in a timely manner.
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Support sub-grant activity to ensure payments are accurate, timely and properly accounted for.
Compliance and Governance
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Ensure compliance with charity finance regulations, including Charity Commission reporting.
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Act as the primary interface for CZA with external auditors.
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Develop and review/update CZA financial processes, policies, and procedures, in line with the charity's Statement of Recommended Practice (SORP), building on these as the operation develops.
Financial Systems and Automation
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Manage and improve financial systems to ensure they effectively capture and report financial data.
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Build in automation as needed to reduce manual processing.
Reserves and Investment Management
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Develop and monitor reserves policy to ensure financial stability.
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Develop cashflow forecasts and models to inform investment decisions and ensure the organisation maintains adequate reserves.
SKILLS AND EXPERIENCE
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Educated to first degree level or equivalent experience
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Fully qualified accountant (ACA, CIMA, ACCA) or working towards such a qualification and close to qualification
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Significant relevant experience, ideally gained in the charity sector (working with grant income, familiar with Charities SORP (FRS 102) etc.)
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Knowledge of the preparation of grant applications, monitoring of grant expenditure, grant reporting and close-out
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Ability to interpret financial information and present to both financial and non-financial stakeholders
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In depth knowledge of Microsoft Office applications, in particular Excel
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Experienced in the use of Xero or similar financial systems
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Ability to build processes and procedures and apply them with consistency
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Demonstrate advanced knowledge of Finance/ accounting involving a critical understanding of relevant theory and/or principles
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Ability to work well as part of a team and balance need, risk and pragmatism when developing solutions
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Meticulous attention to detail with high standards of accuracy
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Highly confidential and discrete
Deadline to apply: We encourage applicants to apply as soon as possible, as applications will be reviewed on a rolling basis.
Pre-employment checks: Two satisfactory references, and right to work in the UK
We would like candidates to apply with CV and cover letter and to answer the 2 screening questions.
Our mission is to mobilise boards to accelerate the transition to net zero and build climate resilience.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about empowering young people to unlock their potential?
Do you have the skills to support our busy team of Educational Partnerships Managers to deliver impactful programmes within education? If so, we have an exciting opportunity for you to join our team as our Delivery and Volunteer Support Coordinator at Young Enterprise (YE).
About us
This is a fantastic opportunity to join a team of over 90 employees and over 2000 volunteers united by our goal to empower young people to discover, develop, and succeed by equipping them with the skills, knowledge, and confidence they need to thrive in work and life.
Through hands-on enterprise and financial education programmes, Young Enterprise helps young people build essential skills such as problem-solving, teamwork, leadership, and financial literacy—preparing them for the modern world.
Since we set up in 1962, we have ensured over 7 million young people had the opportunity to prepare for the world of work and over 1 million young people set up and run their own business.
Why Work for Us?
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. Here’s what you can expect from us:
- People-Focused Culture: A friendly and supportive workplace where we work together to achieve our mission.
- Commitment to Equality and Diversity: We actively promote an inclusive environment where everyone can thrive.
- Generous Benefits Package: Enjoy a generous holiday allowance, access to an NHS top-up scheme, Employee Assistance Programme, cycle-to-work scheme, and more.
- Mentorship Opportunities: Access to a mentoring scheme with a corporate partner to support your personal and professional development.
- Life Assurance: Group Life Assurance for added peace of mind.
- Pension scheme
About you:
- A Motivated Self-Starter: Someone who is proactive, driven, and able to take initiative.
- Strong Relationship Builder: Someone who enjoys building and nurturing strong relationships internally and externally, and values volunteers and the contribution they make.
- Excellent Organisational Skills: The ability to prioritise, manage multiple tasks, and problem-solve effectively under pressure.
- A passion for events: The ability to support the organisation of events – from inception to delivery and review.
- Enthusiastic about volunteering: Someone who understands the impact of volunteering, with the passion and drive to ensure that our volunteers have an excellent experience.
About the Role:
As the Delivery and Volunteer Support Coordinator, you will play a vital role in supporting the work of the Educational Partnerships team in London and the SE. This means you'll be supporting our work with schools that serve young people from areas with the greatest barriers to social mobility. Your mission will be to ensure YE’s programmes in London and the SE are delivered effectively and ensure our volunteers feel well supported throughout their volunteer journey with YE.
You’ll be a key member of YE’s Educational Partnerships Regional Team, collaborating closely with Educational Partnerships Managers, the Educational Partnerships Regional Manager, the Volunteering Team and National Fundraising to support the success of our enterprise and financial education programmes. These programmes are designed to help young people make positive contributions to their communities and society, while equipping them with the tools to shape their own future.
This is a dynamic and rewarding role where no two days are the same. There is a degree of manual handling and you may be required to work some evenings and weekends. You will engage directly with internal and external stakeholders and take responsibility for several reporting and administration processes.
Key Responsibilities:
- Develop and Nurture Relationships: Cultivate and expand internal and external relationships that facilitate the delivery of YE’s programmes and services effectively.
- Volunteer Management: Identify, recruit and locally train event-based volunteers. This will include harnessing excellent relationships with volunteers, ensuring that our volunteers are supported on their journey with YE.
- Event support: Manage all the logistics for various events that occur as part of YE’s programmes over the course of an academic year. Including, launches, training, trade fairs and showcases.
- Collaboration and Teamwork: Work alongside your regional team to achieve shared KPIs, contributing to the success of the region and the wider organisation.
- Safeguarding: Undertake training and ensure YE’s safeguarding policy is adhered to at all times.
- Tech-Savvy: Competence in using IT tools such as Microsoft Word, Excel, PowerPoint, and Teams.
Keeping Young People Safe:
At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will receive ongoing safeguarding training throughout their employment. In most cases a previous conviction will not prevent you from being great at this role - to find out more please refer to the job description.
At YE we are passionate and committed to keeping your data safe and secure. Full details can be found in the YE People’s Privacy Notice.
How to Apply:
If you’re ready to make a real difference to the future of young people in London and SE, we want to hear from you! Please send your CV and a cover letter (no more than two pages) outlining why you are the ideal candidate for this role. Applications must be submitted by 23:30 on 17 April 2025. Please note that applications without a cover letter will not be considered.
Interviews will be conducted via Teams, and we may shortlist and invite candidates to interview before the closing date. While we aim to respond to all applicants, if you have not heard from us within two weeks of the closing date, please consider your application unsuccessful.
Join us and be part of an organisation that’s shaping the future of young people across the country. Apply today!
We empower young people to discover, develop and celebrate their skills and potential.
The client requests no contact from agencies or media sales.
Job Title: Fundraising Manager
Location: The Hugs Foundation, Bodmin
Reports To: Charity Manager
Hours: 32-40 hours per week, Monday to Friday (with flexibility for evenings/weekends). Potential for full time if wanted.
Salary: £32,000 (D.O.E) FTE
Role Overview:
Manage and grow the charity’s fundraising efforts and financial operations. Develop and implement strategies for sustainable funding, secure multi-year grants, and diversify income streams to support the charity's mission. Represent the charity publicly and build relationships with key partners, donors, and stakeholders.
Key Responsibilities:
- Create and implement a fundraising strategy to increase funding and secure grants.
- Monitor, evaluate, and report on fundraising performance.
- Build relationships with local businesses, corporates, high-value donors, and other stakeholders.
- Identify and manage a variety of income streams (e.g., trusts, grants, corporates, donors, crowdfunding, legacies).
- Oversee trust and grant fundraising, including bid writing and fund management.
- Maintain accurate donor records and ensure compliance with relevant regulations (GDPR, Fundraising Regulator).
- Manage Gift Aid submissions.
- Provide weekly updates to the Charity Manager on progress and challenges.
- Ensure fundraising policies align with current legislation.
- Contribute to the charity's risk register and help manage risks.
- Update website, social media, and newsletters related to fundraising.
- Adhere to The Hugs Foundation’s values and work as part of a team.
Personal Qualities & Experience
Essential
- Experienced in developing and implementing fundraising strategies and delivering against target.
- Passionate about animal welfare and human well-being.
- Team-oriented, motivated, reliable, and results-driven.
- Creative with excellent time management and organizational skills.
- Strong IT skills (Microsoft 365, CRM databases, and social media platforms).
- Able to manage budgets and have prior experience in the charity sector.
- Skilled in communication (verbal, written, and marketing materials).
- Knowledgeable about GDPR and fundraising regulations.
- Driving license and access to transport (due to rural location).
Desirable:
- Experience in charity management or multi-project oversight.
- Experience in animal rescue or mental health sectors.
- Understanding of safeguarding practices.
The candidate will be required to work within the guidelines of The Hugs Foundation’s values, using them as a framework to manage and communicate with the rest of the team. The job description is not exhaustive, and this role maybe required to undertake other reasonable tasks as directed by the Charity Manager and Board of Trustees.
Note: All appointments are subject to satisfactory pre-employment checks, including a satisfactory Enhanced criminal records (with Barred List check if the role will be actively engaged in regulated activity) through the Disclosure and Barring Service (DBS). This will only be submitted once the role is offered and accepted.
Closing date 6th April 2025.
Interviews to be held Wednesday 16th April 2025.
Rescuing Animals, Healing Lives – Transforming Futures Together Through Care, Connection & Nature.
The client requests no contact from agencies or media sales.
This is a full time permanent role which will be primarily office based.
The starting salary is £39,000 - £42,000 depending on experience.
The Role:
As an IT Service Local Delivery Analyst you'll be providing local IT systems support, training and advice to SNG colleagues and will be responsible for the development, maintenance and operation of the organisation's devices, infrastructure and applications.
You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved.
This role will provide support for end user computing across all SNG locations. Acting as an escalation point for the central IT service delivery team as well as providing local hands-on support for the wider CIO teams.
Due to the travel involved you will need to hold a full and valid UK Driving Licence and have your own vehicle.
What we need from you:
As an IT Service Local Delivery Analyst you'll need to have a high level of customer focus and the ability to work collaboratively with colleagues, contractors and partnering agencies.
You will need experience of working on an IT Service Desk or in a Technical team and be able to communicate with our customers in person, by telephone, webchat email or digital assistant.
A Service Desk/Customer Service oriented certificate such as ITIL v3 or v4 Practitioner would be an advantage.
We are looking for:
- Experience of troubleshooting and demonstrable problem-solving techniques.
- A sound understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment and AV equipment.
- Ability to be office based and travel between SNG sites as needed
- Confident and enthusiastic approach in delivering basic user training to ensure end users make the best use of our AV services.
- The ability to work as part of a team and the self-motivation to work without direct supervision in remote locations.
What we can offer you:
As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme
• A range of wellbeing discounts including Gym Memberships
About us:
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn.
The client requests no contact from agencies or media sales.
Operations Director - North Scotland
Reference: FEB20259974
Location: RSPB Scotland – Inverness
Salary: £70,490.00 - £75,257.00 Per Annum
Contract: Permanent
Hours: Full-Time, 37.5 hours per week
Benefits: Pension scheme (7%), Life Assurance scheme, 26 days' annual leave (plus bank holidays)
What must be one of the most rewarding and challenging jobs in Nature Conservation in the UK is about to become vacant. Nature is in crisis, and we have a climate emergency. As Operational Director of the RSPB's delivery programme in North Scotland, you will be uniquely placed to make a positive contribution to these twin crises. Do you have the exceptional leadership skills to take action for nature and lead our brilliant operational teams in North Scotland?
What's the role about?
As part of the Scotland Leadership Team, the North Scotland Operations Director leads the RSPB’s place-based delivery, primarily across our nature reserves and within the RSPB’s Priority Landscapes where we are working to influence and support others to restore nature and inspire communities within some of Scotland’s most iconic landscapes.
This is a role for an exceptional director, with a team of approximately 150 staff and 500 volunteers, significant budget (£5M+), land based commercial operations, major project and risk accountability, and responsibility for restoring some of Scotland’s most threatened species & habitats.
The role covers four large Operational Areas which comprise the RSPB’s North Scotland Region, including the organisation's two largest nature reserves. The Operations Director line manages 4 Area Managers in the following operational areas:
- Shetland & Northeast Scotland;
- Orkney;
- North Highland and Outer Hebrides, and
- South Highland.
Other line reports are the Senior Programme Manager for the Scotland Peatland Programme, and the Inverness Office Manager.
Alongside the Operational Director role, the post holder also has overall responsibility for some of the RSPB’s largest and most high-profile projects and programmes, including the Orkney Native Wildlife project, the Scotland Peatland Programme, and Cairngorms Connect.
We’re looking for a talented director with experience of managing a diverse and dispersed operational portfolio. You’ll be someone who can build strong collaborations (both internally & externally), and you’ll be comfortable representing the RSPB to a range of audiences, from community groups to public agency executives and leaders alongside politicians and Government Ministers.
You should be confident to make decisions and be able to balance risk and opportunity. An understanding of - and an ability to operate within - governance, finance and risk frameworks is also a key part of the role. A background in nature conservation isn’t necessary, but you’ll be passionate about our mission and joining the movement to end the nature & climate emergency.
Essential skills, knowledge and experience:
- Educated to degree level or relevant high-level experience to effectively communicate complex messages and use management information to undertake responsibilities.
- Knowledge of the RSPB and its mission
- Visible, inspiring and effective leadership of own Operational Team, engaging and motivating staff and volunteers at all levels (reserves, sites, project, specialist and area teams)
- Proven leadership and people management skills, able to develop team members for high performance and build a positive culture across geographically dispersed teams.
- Excellent written and verbal communication skills to present, influence and represent the organisation
- Collaboration skills to build relationships, navigate politics and manage conflicts
- Business management skills to understand strategy, business functions and decision-making
- Financial acumen to manage budgets, forecasting, understand financial statements and understand and use business metrics
- Proven ability to influence others, build partnerships and negotiate at a senior level
Desirable skills, knowledge and experience:
- Team management and development of geographically dispersed teams
- Knowledge of the geography, socio-economic, organisational landscape and political context of the Highlands & Islands of Scotland
- Experience of land management/nature reserve management
Closing date: 23:59, Sunday 4th May 2025
We are looking to conduct interviews for this position from w/c 26th May 2025.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.



Resource Manager (6-Month FTC, Up to £50k, Hybrid)
Are you an experienced Resource Manager with a talent for optimising staff allocation, managing project budgets, and ensuring smooth project delivery? We’re looking for an organised and analytical professional to join a dynamic organisation on a 6-month fixed-term contract.
The Role
As Resource Manager, you’ll be responsible for scheduling and managing staff resources to ensure efficient project delivery across both external and internal initiatives. You'll work closely with project and programme leads, ensuring that teams are effectively resourced without being overloaded. Key responsibilities include:
? Scheduling staff resources in line with project needs.
? Monitoring and updating project budgets.
? Ensuring accurate completion of timesheets.
? Producing reports and insights for strategic decision-making.
? Supporting continuous improvement of resource management processes.
About You
You’ll bring:
? Experience in resource management, scheduling, or traffic management in a complex, multidisciplinary environment.
? Strong analytical skills with the ability to generate reports and insights.
? Excellent stakeholder engagement skills, working across all levels of an organisation.
? Advanced Excel skills (pivot tables, VLOOKUP, IF statements).
? Experience using professional services automation or resourcing software (e.g., Business Central, Progressus).
The Offer
Salary: Up to £50,000 (pro rata)
Location: Hybrid (flexibility available)
Contract: 6-month FTC
This is an exciting opportunity for a proactive and detail-oriented professional to make a real impact in a fast-moving environment.
Interested? Apply now to find out more!
As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.
Are you passionate about supporting a growing team within a vibrant, creative environment? Harris Hill are seeking an HR & Office Manager to join a dynamic arts and community-focused charity, dedicated to fostering creativity, inclusivity, and accessibility across multiple venues in London. This is a full-time position for 32 hours a week, spread over 4 days.
In this pivotal role, you will oversee the day-to-day HR and office systems, supporting a diverse and expanding team of 50+ staff. Your primary responsibility will be to ensure the smooth running of HR processes, from onboarding and offboarding to maintaining accurate staff records and managing workplace issues. You will be the go-to person for HR queries and provide key support to line managers, ensuring consistent and fair implementation of policies.
Additionally, you will manage internal office systems, streamline workflows, and enhance communication tools to support the growing organisation. Your role will ensure that the organisation’s internal operations remain transparent, efficient, and scalable, keeping the infrastructure aligned with their values of care and respect. You will also be involved in staff wellbeing initiatives, team-building activities, and fostering a positive organisational culture.
The ideal candidate will have proven experience in HR coordination and office management, a solid understanding of UK employment law, and excellent organisational and communication skills. You should be comfortable managing multiple tasks and improving internal processes, with a strong commitment to fairness, accessibility, and care in the workplace. Experience in the arts, charity, or not-for-profit sectors is a plus, along with familiarity with HR software and project management tools.
If you're looking for an opportunity to make a real impact in a growing arts and community organisation, we want to hear from you. To apply, pease submit your CV and a cover letter detailing your experience and motivation.
Please note, only successful applicants will be contacted with further information.
As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.
Doncaster Foodbank (Trussell Trust) Ltd is offering an exciting and challenging job opportunity to manage and lead a committed team of 3 employees and over 50 volunteers as we seek to alleviate hunger, restore dignity and offer hope to people in crisis in Doncaster.
When we receive your application we will send you our in-house application form for you to complete so that we can ensure we can capture all the information we need to process your application. Many thanks - Doncaster Foodbank
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a dynamic leader with a passion for supporting people with mental health challenges, wanting to take on a new challenge and leadership opportunity?
ABOUT THE ROLE
We are hiring a Service Manager to join our team in Ealing, leading a service which provides a recovery focused service to adults with long term mental health difficulties. You will support the team to deliver person centred support to improve our residents' lives, gaining greater independence to support them in their move on into low support accommodation.
As the Service Manager, you will have full oversight of your service, ensuring full contract and regulatory compliance, and support the Head of Service in the implementation and delivery of service monitoring and development. You will contribute to the strategic direction of local services.
Shift Pattern: 37.5 hours per week, Monday to Friday 09:00 - 17:00 with flexibility to work outside these hours as required by service requirements. This is an in person face to face role, and will include the requirement for providing out of hours on call support which is arranged on a rota.
Salary: £36,600
ABOUT YOU
We are looking for a proactive and dynamic leader, someone who lives by our values and can empower and motivate a team to deliver excellence in delivery. You will be able to resolve challenges as they arise, and implement risk mitigation. We need someone who has a real passion for what we do at Social Interest Group (SIG) and the service in which you will oversee.
You will have some knowledge and background in mental health, understanding the different complexities which can arise, and able to support others to support the residents to achieve their goals. You will be adaptable and flexible in your approach, and respect equity, diversity, and inclusion, able to create a compassionate, supportive and empowering environment within the service and in communication with others externally and throughout the organisation.
We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity .
What are we looking for?
- Direct experience working in a Health and Social care environment or similar
- Understanding and/or experience of working with people of complex backgrounds, including ex-offending, mental health, substance misuse, challenging behaviours or a good understanding of the sector
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- Budget Management Experience and/or willingness to learn financial management
- IT proficiency, with the ability to navigate and learn new case management systems and other types of software
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
- Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
What would we like, but not essential?
- Appropriate Professional Qualification NVQ/Diploma Level 3 in Management/Health and Social Care or equivalent
- Experience of contract management and monitoring performance
- Experience in staff management and development
- Understanding/knowledge and/or practical application of key legislation
OVERVIEW OF KEY RESPONSIBILITIES
- Line Management/Leadership
- Service Delivery
- Risk Management, Information Management, and Case Recording
- Property and Housing Management
- Financial Management
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.