Operations Manager Roles Jobs

Deputy Service Manager

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Are you passionate about supporting individuals with mental health challenges and eager to be part of a proactive, caring community? If so, we would love to hear from you! 

ABOUT THE ROLE 

We are seeking a dedicated and compassionate Deputy Service Manager contract to join our small team of 3. Solace is a unique mental health drop-in centre providing a welcoming and supportive community for adults experiencing loneliness, isolation, and mental health challenges. With 85 members, many diagnosed with schizophrenia, bipolar disorder, anxiety, and depression, Solace offers a safe space where individuals can feel included, build confidence, and make meaningful connections at their own pace. This is a unique opportunity to make a real difference in the lives of vulnerable individuals within our community. 

Our members’ slogan, “Together Accepting Difference”, reflects our commitment to fostering a supportive and inclusive environment. Solace is more than a service – it’s a second home for many, where members can engage in activities like playing pool, using computers, or helping out in the garden meet with friends and have a coffee.  

Shift Pattern: Full Time - Monday to Fridays - Shift Patterns are 13.00 - 20.00 flexibility to work over Christmas and some bank holidays as may be required by the Service On-site Only

Salary: £30,000

What are we looking for from a Deputy Service Manager?

• Confidence in using IT; we use various systems and software's so need someone who is confident in learning new IT skills and can navigate around computer systems
• Has confident leadership skills and can inspire and motivate a team. While you’ll have support from management, this role requires someone who can take ownership and lead with confidence
• Can drive the service forward and implement improvements
• Is confident in managing complex situations and making decisions
• Takes ownership of their work and leads with confidence
• Can work at pace, use their initiative, make decisions, and be proactive in their approach
• Has experience in homelessness, substance use, or a related field, with transferable skills that align with some of the challenges that can arise in this position 

Key Responsibilities:

• Supporting the team: Providing high-quality guidance, advice, and leadership to frontline care and support staff.
• Day-to-day operations: Overseeing the service in collaboration with the Service Manager, ensuring the delivery of trauma-informed and recovery-focused support to residents.
• Stakeholder management: Building and maintaining strong relationships with external partners, including the community rehabilitation team within the mental health trust.
• Service promotion: Representing the service and providing outreach-based provision to engage with stakeholders.
• Health and safety: Conducting health and safety checks, internal audits, and ensuring compliance with organisational standards.
• Document preparation: Preparing documents for external meetings
• Incident management: Advising on and responding to incidents as they arise.
• Service leadership: Managing the service in the absence of the Service Manager, ensuring continuity and high standards of care.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.  

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

As the Exempt Accommodation Operations Manager, your role will focus on optimising the accommodation service for vulnerable adults, ensuring compliance with housing regulations, securing funding, and driving strategic development. You will manage the financial efficiency, oversee regulatory compliance, and ensure that the accommodation service is operating smoothly and meeting the needs of residents.

We are a small, close-knit team seeking an experienced and knowledgeable individual to join us, bringing their expertise to improve and strengthen our service. This is a vital role that will help shape the future of our organisation and make a real difference to the support we provide.

Key Responsibilities

Funding & Financial Management

• Secure housing revenue claims and funding for accommodation services.
• Manage Housing Benefit claims, track funding deadlines, and oversee budget management.

Compliance & Legal Oversight

• Ensure properties have the correct exempt accommodation status.
• Draft licence agreements and ensure compliance with housing laws and regulations.
• Stay up to date on all relevant regulatory standards, ensuring the service meets legal requirements.

Knowledge & Expertise

• Expertise in housing benefits, funding models, and supported accommodation regulations.
• In-depth understanding of housing laws and tenancy/licence agreements.
• Strong knowledge of risk management and compliance in supported living environments.

Strategic Development & Risk Management

• Lead the strategic direction and growth of the service, ensuring operational efficiency.
• Develop and implement risk assessments, ensuring compliance and safety.
• Promote a culture of positive risk-taking, while maintaining safety and compliance.

Stakeholder Management

• Build and maintain relationships with local authorities, housing providers, and key stakeholders.
• Act as a liaison between local authorities and housing benefit departments.

Policy & Procedure Management

• Review and update policies and procedures to ensure compliance with current regulations and best practices.
• Implement improvements for operational efficiency and service delivery.

Key Requirements:

• Knowledge of housing benefit systems and funding models for supported accommodation.
• Familiarity with housing law, licence agreements, and regulatory compliance.
• Ability to drive strategic growth, risk management, and operational improvements.
• Strong communication and relationship-building skills.

Job Type: Full-time or Part-time
Salary: £65,000 starting per year

This is an exciting opportunity to enhance services for vulnerable adults and contribute to the overall development of the accommodation service.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping 56,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for a high-calibre candidate to take on the permanent role of Regional Operations Manager for our
centres in the North West, currently Kirkby, Liverpool, Manchester and Salford.

As a Regional Operations Manager you will line manage the Centre Leaders in your region to ensure that centres are working effectively, that the high quality of programme delivery to young people is maintained across the cluster, and that targets are monitored and met. And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.

The role at a glance

Contract: This is a permanent role. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.

Start date: May 2025 (or as otherwise agreed)

Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30

We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member) with 1 day working from home. 

Location

The role would be based at our IntoUniversity Manchester North centre.

The role requires frequent travel to the Salford, Liverpool and Kirkby centres (usually within the working day). Intermittent travel out of the area is also required e.g. to London, this may include occasional overnight stays.

Salary
£40,000 per annum

Pro rata for part-time candidate.

Annual leave
Full-time staff entitlement, pro-rated for part-time staff: 33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm
• Summer working hours (finish at 1pm on Fridays for six weeks in the summer), pro-rated for staff joining after January in the same year 
• Employee Assistance Programme including access to wellbeing and legal support 
• Life Assurance scheme with Aviva including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

Application deadline - 9am Monday 14th April 2025

Interview day (in-person) - Wednesday 23rd April 2025. Please make sure you are available on this date.

About us:

King’s Business School asks challenging questions of business and wider society like: What is the meaning of work? Should business be more ethical? How can we measure productivity? What is modern slavery? Are AI and big data the future of finance? 

King’s Business School (KBS) contributes towards answering these questions, changing the way business works whilst tackling the world’s major challenges for the good of the economy, the environment, society, and businesses everywhere.

The faculty incorporates seven departments as well as several vibrant institutes and centres with broad ranging programmes of activity across research, education, impact and engagement, thought leadership, and knowledge transfer.

About the role:

The Senior Business Operations Manager (SBOM) will play a key role in leading the faculty business operations team to deliver a high-quality operations infrastructure and business service for King’s Business School engaging both our professional services and academic colleagues.

The SBOM will oversee and manage faculty operations and infrastructure, monitoring our financial, estates and digital resources, as well as overseeing and leading delivery of a portfolio of business functions as well as strategic operational improvement projects.

You will lead the faculty business operations team, defining workload allocation, and enhancing team development and skills to meet the ambitious operational enhancements the faculty would like to embrace, whilst role modelling an inclusive culture of trust, engagement and continuous improvement.

Areas of responsibility and engagement include finance and resource management, procurement and database management, estates oversight, health and safety, professional services HR, business risk and continuity. You will oversee continued development of the Professional Services Knowledge Hub, alongside operational governance, policy and procedure, as well as leading a portfolio of operational or improvement projects.

This is a full or part-time post (35 Hours per week full time) requiring a minimum of 80% / 0.8 FTE commitment (or 28 hours per week minimum) and you will be offered an indefinite contract. We would also consider applications for job-sharing and flexible working requests.

King’s Business School operates a hybrid working policy and you will be expected to spend a minimum of two working days per week on campus.

King’s Business School embraces equality, diversity and inclusion. We attract students and staff from across the world, from many different backgrounds, with a variety of ethnicities, religions, and sexual and gender identities. We promote flexible working as a key enabler of inclusion. We particularly encourage and welcome applications from women, Black, Asian and Minority Ethnic (BAME) candidates, and from candidates who are LGBTQ+ and/or have a disability.

Benefits of working at King’s College London:

· King’s College London (KCL) provide an extensive and varied range of career-focussed training and on-the-job learning:

· We support staff to maintain a work/life balance

· Flexible working and parental leave opportunities

· Reduced membership rates for staff at gyms at three of our campuses

· An Employee Assistance Programme which provides free, confidential advice on both home and work concerns

· 30 days annual leave (or pro-rata for part time) plus UK bank holidays and four additional concessionary closure days over Christmas

· An occupational pension scheme with generous employer contributions, and opportunity for additional personal contributions

· Season ticket loans and being part of the cycle to work scheme

· Free coffee / fruit scheme from King’s College Food outlets (restrictions apply)

· Membership of My King’s Discounts offering preferential rates to wide range of groceries, holidays, entertainment, home, health and beauty and fashion

Full information on staff benefits: Staff Benefits - King's College London

Contact details: Eleanor Challenger.

Closing date: 13 April 2025.

To apply, please click “Apply Now”

Position: Change Communications Manager
Type: Full-time (35 hours a week) - Fixed term contract (12 months)
Location: Office-based in London with flexibility to work remotely
Salary: £44,339*per annum plus excellent benefits
Salary Band and Job Family: Band 3, Professional/Technical

*you’ll start at our entry point salary of £44,339*per annum, increasing to £47,110 * after 6 months service and satisfactory performance and to £49,881* after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. 

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. 

About this job

Please note this is a fixed term contract for 12 months.

We are looking a Change Communication Manager to lead in developing, coordinating and delivering strategic communication campaigns to support the MS Society’s internal transformation work. This includes projects strengthening our data and service offers and enhancing our organisational culture.

An expert in change communication and stakeholder engagement, you will work closely with teams across multiple projects, synchronising content delivery and language to ensure clear storytelling and maximising employee engagement. 

Your work will involve understanding the needs of audiences across the charity, ensuring they are connected and engaged with the transformation programme.

As a skilled storyteller, you will craft inspiring narratives that connect staff and volunteers to the charity’s transformation journey and its wider strategic aims. Your work will help staff and volunteers feel informed, engaged and empowered as we evolve our ways of working.

More information about our job opportunities and how to apply can be found on our MS Society website.

Closing date for applications: 9:00 on Tuesday 15th April 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Are you passionate about empowering young people to unlock their potential?

Do you have a proven track record in delivering impactful programmes within education? If so, we have an exciting opportunity for you to join our team as an Educational Partnerships Manager at Young Enterprise (YE).

About us

This is a fantastic opportunity to join a team of over 90 employees and over 2000 volunteers united by our goal to empower young people to discover, develop, and succeed by equipping them with the skills, knowledge, and confidence they need to thrive in work and life.

Through hands-on enterprise and financial education programmes, Young Enterprise helps young people build essential skills such as problem-solving, teamwork, leadership, and financial literacy—preparing them for the modern world.

Since we set up in 1962, we have ensured over 7 million young people had the opportunity to prepare for the world of work and over 1 million young people set up and run their own business.

Why Work for Us?

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. Here’s what you can expect from us:

• People-Focused Culture: A friendly and supportive workplace where we work together to achieve our mission.
• Commitment to Equality and Diversity: We actively promote an inclusive environment where everyone can thrive.
• Generous Benefits Package: Enjoy a generous holiday allowance, access to an NHS top-up scheme, Employee Assistance Programme, cycle-to-work scheme, and more.
• Mentorship Opportunities: Access to a mentoring scheme with a corporate partner to support your personal and professional development.
• Life Assurance: Group Life Assurance for added peace of mind.
• Pension scheme

About you:

• A Motivated Self-Starter: Someone who is proactive, driven, and able to take initiative.
• Strong Relationship Builder: Proven ability to develop and maintain relationships with a range of stakeholders, including schools, volunteers, and corporate partners.
• Confident Presenter: Comfort in presenting and delivering to large audiences, inspiring young people and educators alike.
• Excellent Organisational Skills: The ability to prioritise, manage multiple tasks, and problem-solve effectively under pressure.
• Professionalism with Young People: A natural ability to build rapport with young people, displaying respect, empathy, and enthusiasm.
• Enthusiastic about volunteering: Someone who understands the impact of volunteering, with the passion and drive to ensure that our volunteers have an excellent experience.
• Promoter and Inspirer: A passion for inspiring young people and helping them achieve their potential.

About the Role:

As the Educational Partnerships Manager, you will play a vital role in connecting with schools, colleges, and youth clubs across North East London, with a particular focus on those based in the most disadvantaged communities. This means you'll be working with schools that serve young people from areas with the greatest barriers to social mobility. Your mission will be to ensure these young people have access to life-changing opportunities, enabling them to develop vital skills, build an enterprising mindset, and prepare for a successful future.

You’ll be a key member of YE’s Educational Partnerships Regional Team, collaborating closely with the Educational Partnerships Regional Manager to drive the success of our enterprise and financial education programmes. These programmes are designed to help young people make positive contributions to their communities and society, while equipping them with the tools to shape their own future.

This is a dynamic and rewarding role where no two days are the same. You will engage directly with young people and teachers in schools, delivering and supporting YE’s programmes, while developing new relationships and strengthening existing partnerships.

There is a degree of manual handling and you will be required to work some evenings and weekends. Further:

• There is the potential to be on your feet for extended periods of time.
• You will be required to support with setting up venues for events.
• You will be required to transport resources and other materials between your car and the venue or around a school building.

Key Responsibilities:

• Develop and Nurture Relationships: Cultivate and expand relationships with educational institutions, including schools, colleges, and youth clubs, to deliver YE’s programmes and services effectively.
• Promote the Impact of Our Programmes: Raise awareness of YE’s enterprise and financial education programmes, demonstrating how they help young people build essential skills and prepare for the future.
• Delivery of Programmes: Deliver engaging sessions and support the delivery of YE’s programmes to young people across various educational settings, including schools, colleges, and youth centres.
• Volunteer Management: Identify, recruit and locally train Business Volunteers, Volunteer Mentors and Local Volunteer Teams. This will include harnessing excellent relationships with volunteers, ensuring that our volunteers are supported on their journey with YE.
• Collaboration and Teamwork: Work alongside your regional team to achieve shared KPIs, contributing to the success of the region and the wider organisation.
• Income Generation: Actively support efforts to generate local income and secure resources to continue delivering our impactful programmes.
• Safeguarding: Undertake training and ensure YE’s safeguarding policy is adhered to at all times.
• Tech-Savvy: Competence in using IT tools such as Microsoft Word, Excel, PowerPoint, and Teams.

Keeping Young People Safe:

At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will undergo an enhanced DBS check and receive ongoing safeguarding training throughout their employment.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

How to Apply:

If you’re ready to make a real difference to the future of young people in North and Central London, we want to hear from you! Please send your CV and a cover letter (no more than two pages) outlining why you are the ideal candidate for this role. Applications must be submitted by 23:30 on 17 April 2025. Please note that applications without a cover letter will not be considered.

Interviews will be conducted via Teams, and we may shortlist and invite candidates to interview before the closing date. While we aim to respond to all applicants, if you have not heard from us within two weeks of the closing date, please consider your application unsuccessful.

Join us and be part of an organisation that’s shaping the future of young people across the country. Apply today!

Your primary task will be to take on responsibility for managing specific projects such as those outlined below, and to lead on other projects as identified by the Chief Operations Officer (COO). You will be working alongside the COO to provide operational, developmental, and strategic support for the charity, ensuring its continuation, sustainability, and success. You will provide strong communication and organisational skills and ensure systems are in place to facilitate effective co-ordination and functioning of all sections of the charity. You would be expected to work autonomously and be able to meet deadlines. You will actively seek and develop new opportunities for our charity and be able to deputise for the Chief Operations Officer when appropriate, e.g., during annual leave. This includes ensuring all reporting aspects are complete, including liaising with other team members.  

AREAS OF WORK, TASKS, AND RESPONSIBILITIES

Project Management

• Responsible for ensuring robust project management documentation is in place, producing milestone plans and monthly updates, and highlighting any risks.  
• Taking full responsibility for the coordination and delivery of designated projects from start to finish.
• Organising cultivation events, including venue sourcing, booking, and attendee management.
• Organising international trips for clinicians, including: booking flights and accommodation; organising travel insurance; managing visa applications and other necessary paperwork; managing all communications with clinicians.
• Bringing teams to the UK for training visits, including: liaising with hospitals and relevant departments; organising flights and accommodation; managing visa applications and other necessary paperwork, managing all communications with clinicians.
• Coordinating and producing/accessing training videos and resources, and liaising with the specialist website provider for upload and management.

Charity Development

• Working to manage charity activities, including, but not limited to:
  • Positioning CLEFT as a respected charity and ensuring it works to influence and encourage good practice within the sector.  
  • Liaising effectively and working with the Board of Trustees, committee members, and section leads, as well as other relevant stakeholders.  
  • Seeking opportunities to promote and develop the charity within the sector.  
  • Supporting the charity in development opportunities with sector specialists, outside organisations, and other key stakeholders to develop relationships on behalf of the charity.  
  • Maintaining a direct link to the Board of Trustees, committee members, and section leads through meeting attendance and ongoing comms via email/WhatsApp, contributing effectively where needed.  

Other areas of responsibility

The Deputy Operations Officer should be prepared to perform other duties that may be necessary from time to time, falling within the remit of responsibility of this post and appropriate under the charitable objects and development plan. These may include but are not limited to:

• Shared running of the virtual office.
• Regularly liaising with Trustees and keeping them updated.  
• Updating and adhering to CLEFT’s policies and procedures, including the development of new policy when directed or identified.  

As a small charity, all team members need to be flexible with their approach and be willing to undertake basic duties as and when required.

 

Are you a continuous improvement specialist? 

Have you got previous experience in lean six sigma project management and process improvement?
 
Do you want to use those skills to help the British Heart Foundation (BHF) fund even more scientific breakthroughs to help us save and improve the lives of families and loved ones? 
 
About the role

We're looking for a talented Continuous Improvement Manager to join us and be responsible for the delivery of continuous improvement initiatives across our organisation with a focus on our Retail Directorate. 

In this job you'll play an important role in fostering a culture of sustainable change by creating and embedding Lean Six Sigma methodology and delivering business transformation projects to ensure the British Heart Foundation (BHF) is always striving for excellence, quality and efficiency. 

Working arrangements
 

Please note this is a job share opportunity, working 17.5 hours across the week, this can be a mixture of full and part days and the hiring manager would be happy to discuss individual arrangements with the successful candidate. 

This is a blended role, where your work will be dual located between your home and our London office. 
 
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. You will also be expected to spend some time in our Shops and Stores. 
 
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

About you

With  a Lean Six Sigma Black Belt qualification, or Greenbelt qualification with significant experience, you'll be an exceptional communicator and influencer, able to develop effective working relationships across a diverse group of stakeholders and possess evidence of delivering cultural change programmes. 

You’ll also have the following experience: 
• Previous experience of delivering end-to-end business process improvement projects in the Service Sector with experience in the retail sector an advantage 
• Extensive continuous improvement experience, including project management and process improvement 
• Lean Six Sigma qualification to at least Green Belt level - with the ambition to undertake Black Belt (funded by BHF) in the near future
• Experience of taking ownership of projects, able to use sound judgement to help to drive the organisation towards its goals 
• Experience of working on your own initiative in a blended or virtual team environment
 
With previous experience of delivering business change and demonstrable experience of business process improvements, with a broad range of exposure to various business segments, you'll be able to provide expertise and facilitation to ensure that business improvement activities are run on time and to budget and are based on professional standards, utilising appropriate aspects of Lean/ Six Sigma methodologies. 

This is an opportunity to join a small team involved in major change within the organisation and working across all aspects of BHF. 
 
About us
 
Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

What can we offer you

As an organisation we're open to flexible working arrangements. In return we offer a generous holiday allowance, an excellent working environment and a welcoming supportive group of colleagues.
 
To find out more about benefits available at BHF please download our benefits document at the bottom of this page.

Interview process 

First stage interviews will be a short video interview; successful candidates will then be invited to attend an interview via MS Teams. 
 

Are you passionate about empowering young people to unlock their potential?

Do you have a proven track record in delivering impactful programmes within education? If so, we have an exciting opportunity for you to join our team as an Educational Partnerships Manager at Young Enterprise (YE).

About us

This is a fantastic opportunity to join a team of over 90 employees and over 2000 volunteers united by our goal to empower young people to discover, develop, and succeed by equipping them with the skills, knowledge, and confidence they need to thrive in work and life.

Through hands-on enterprise and financial education programmes, Young Enterprise helps young people build essential skills such as problem-solving, teamwork, leadership, and financial literacy—preparing them for the modern world.

Since we set up in 1962, we have ensured over 7 million young people had the opportunity to prepare for the world of work and over 1 million young people set up and run their own business.

Why Work for Us?

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. Here’s what you can expect from us:

• People-Focused Culture: A friendly and supportive workplace where we work together to achieve our mission.
• Commitment to Equality and Diversity: We actively promote an inclusive environment where everyone can thrive.
• Generous Benefits Package: Enjoy a generous holiday allowance, access to an NHS top-up scheme, Employee Assistance Programme, cycle-to-work scheme, and more.
• Mentorship Opportunities: Access to a mentoring scheme with a corporate partner to support your personal and professional development.
• Life Assurance: Group Life Assurance for added peace of mind.
• Pension scheme

About you:

• A Motivated Self-Starter: Someone who is proactive, driven, and able to take initiative.
• Strong Relationship Builder: Proven ability to develop and maintain relationships with a range of stakeholders, including schools, volunteers, and corporate partners.
• Confident Presenter: Comfort in presenting and delivering to large audiences, inspiring young people and educators alike.
• Excellent Organisational Skills: The ability to prioritise, manage multiple tasks, and problem-solve effectively under pressure.
• Professionalism with Young People: A natural ability to build rapport with young people, displaying respect, empathy, and enthusiasm.
• Enthusiastic about volunteering: Someone who understands the impact of volunteering, with the passion and drive to ensure that our volunteers have an excellent experience.
• Promoter and Inspirer: A passion for inspiring young people and helping them achieve their potential.

About the Role:

As the Educational Partnerships Manager, you will play a vital role in connecting with schools, colleges, and youth clubs across North East London, with a particular focus on those based in the most disadvantaged communities. This means you'll be working with schools that serve young people from areas with the greatest barriers to social mobility. Your mission will be to ensure these young people have access to life-changing opportunities, enabling them to develop vital skills, build an enterprising mindset, and prepare for a successful future.

You’ll be a key member of YE’s Educational Partnerships Regional Team, collaborating closely with the Educational Partnerships Regional Manager to drive the success of our enterprise and financial education programmes. These programmes are designed to help young people make positive contributions to their communities and society, while equipping them with the tools to shape their own future.

This is a dynamic and rewarding role where no two days are the same. You will engage directly with young people and teachers in schools, delivering and supporting YE’s programmes, while developing new relationships and strengthening existing partnerships.

There is a degree of manual handling and you will be required to work some evenings and weekends. Further:

• There is the potential to be on your feet for extended periods of time.
• You will be required to support with setting up venues for events.
• You will be required to transport resources and other materials between your car and the venue or around a school building.

Key Responsibilities:

• Develop and Nurture Relationships: Cultivate and expand relationships with educational institutions, including schools, colleges, and youth clubs, to deliver YE’s programmes and services effectively.
• Promote the Impact of Our Programmes: Raise awareness of YE’s enterprise and financial education programmes, demonstrating how they help young people build essential skills and prepare for the future.
• Delivery of Programmes: Deliver engaging sessions and support the delivery of YE’s programmes to young people across various educational settings, including schools, colleges, and youth centres.
• Volunteer Management: Identify, recruit and locally train Business Volunteers, Volunteer Mentors and Local Volunteer Teams. This will include harnessing excellent relationships with volunteers, ensuring that our volunteers are supported on their journey with YE.
• Collaboration and Teamwork: Work alongside your regional team to achieve shared KPIs, contributing to the success of the region and the wider organisation.
• Income Generation: Actively support efforts to generate local income and secure resources to continue delivering our impactful programmes.
• Safeguarding: Undertake training and ensure YE’s safeguarding policy is adhered to at all times.
• Tech-Savvy: Competence in using IT tools such as Microsoft Word, Excel, PowerPoint, and Teams.

Keeping Young People Safe:

At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will undergo an enhanced DBS check and receive ongoing safeguarding training throughout their employment.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

How to Apply:

If you’re ready to make a real difference to the future of young people in North East London, we want to hear from you! Please send your CV and a cover letter (no more than two pages) outlining why you are the ideal candidate for this role. Applications must be submitted by 23:30 on 17 April 2025. Please note that applications without a cover letter will not be considered.

Interviews will be conducted via Teams, and we may shortlist and invite candidates to interview before the closing date. While we aim to respond to all applicants, if you have not heard from us within two weeks of the closing date, please consider your application unsuccessful.

Join us and be part of an organisation that’s shaping the future of young people across the country. Apply today!

Are you passionate about empowering young people to unlock their potential?

Do you have a proven track record in delivering impactful programmes within education? If so, we have an exciting opportunity for you to join our team as an Educational Partnerships Manager at Young Enterprise (YE).

About us

This is a fantastic opportunity to join a team of over 90 employees and over 2000 volunteers united by our goal to empower young people to discover, develop, and succeed by equipping them with the skills, knowledge, and confidence they need to thrive in work and life.

Through hands-on enterprise and financial education programmes, Young Enterprise helps young people build essential skills such as problem-solving, teamwork, leadership, and financial literacy—preparing them for the modern world.

Since we set up in 1962, we have ensured over 7 million young people had the opportunity to prepare for the world of work and over 1 million young people set up and run their own business.

Why Work for Us?

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. Here’s what you can expect from us:

• People-Focused Culture: A friendly and supportive workplace where we work together to achieve our mission.
• Commitment to Equality and Diversity: We actively promote an inclusive environment where everyone can thrive.
• Generous Benefits Package: Enjoy a generous holiday allowance, access to an NHS top-up scheme, Employee Assistance Programme, cycle-to-work scheme, and more.
• Mentorship Opportunities: Access to a mentoring scheme with a corporate partner to support your personal and professional development.
• Life Assurance: Group Life Assurance for added peace of mind.
• Pension scheme

About you:

• A Motivated Self-Starter: Someone who is proactive, driven, and able to take initiative.
• Strong Relationship Builder: Proven ability to develop and maintain relationships with a range of stakeholders, including schools, volunteers, and corporate partners.
• Confident Presenter: Comfort in presenting and delivering to large audiences, inspiring young people and educators alike.
• Excellent Organisational Skills: The ability to prioritise, manage multiple tasks, and problem-solve effectively under pressure.
• Professionalism with Young People: A natural ability to build rapport with young people, displaying respect, empathy, and enthusiasm.
• Enthusiastic about volunteering: Someone who understands the impact of volunteering, with the passion and drive to ensure that our volunteers have an excellent experience.
• Promoter and Inspirer: A passion for inspiring young people and helping them achieve their potential.

About the Role:

As the Educational Partnerships Manager, you will play a vital role in connecting with schools, colleges, and youth clubs across North East London, with a particular focus on those based in the most disadvantaged communities. This means you'll be working with schools that serve young people from areas with the greatest barriers to social mobility. Your mission will be to ensure these young people have access to life-changing opportunities, enabling them to develop vital skills, build an enterprising mindset, and prepare for a successful future.

You’ll be a key member of YE’s Educational Partnerships Regional Team, collaborating closely with the Educational Partnerships Regional Manager to drive the success of our enterprise and financial education programmes. These programmes are designed to help young people make positive contributions to their communities and society, while equipping them with the tools to shape their own future.

This is a dynamic and rewarding role where no two days are the same. You will engage directly with young people and teachers in schools, delivering and supporting YE’s programmes, while developing new relationships and strengthening existing partnerships.

There is a degree of manual handling and you will be required to work some evenings and weekends. Further:

• There is the potential to be on your feet for extended periods of time.
• You will be required to support with setting up venues for events.
• You will be required to transport resources and other materials between your car and the venue or around a school building.

Key Responsibilities:

• Develop and Nurture Relationships: Cultivate and expand relationships with educational institutions, including schools, colleges, and youth clubs, to deliver YE’s programmes and services effectively.
• Promote the Impact of Our Programmes: Raise awareness of YE’s enterprise and financial education programmes, demonstrating how they help young people build essential skills and prepare for the future.
• Delivery of Programmes: Deliver engaging sessions and support the delivery of YE’s programmes to young people across various educational settings, including schools, colleges, and youth centres.
• Volunteer Management: Identify, recruit and locally train Business Volunteers, Volunteer Mentors and Local Volunteer Teams. This will include harnessing excellent relationships with volunteers, ensuring that our volunteers are supported on their journey with YE.
• Collaboration and Teamwork: Work alongside your regional team to achieve shared KPIs, contributing to the success of the region and the wider organisation.
• Income Generation: Actively support efforts to generate local income and secure resources to continue delivering our impactful programmes.
• Safeguarding: Undertake training and ensure YE’s safeguarding policy is adhered to at all times.
• Tech-Savvy: Competence in using IT tools such as Microsoft Word, Excel, PowerPoint, and Teams.

Keeping Young People Safe:

At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will undergo an enhanced DBS check and receive ongoing safeguarding training throughout their employment.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

How to Apply:

If you’re ready to make a real difference to the future of young people in North West and South West London, we want to hear from you! Please send your CV and a cover letter (no more than two pages) outlining why you are the ideal candidate for this role. Applications must be submitted by 23:30 on 17 April 2025. Please note that applications without a cover letter will not be considered.

Interviews will be conducted via Teams, and we may shortlist and invite candidates to interview before the closing date. While we aim to respond to all applicants, if you have not heard from us within two weeks of the closing date, please consider your application unsuccessful.

Join us and be part of an organisation that’s shaping the future of young people across the country. Apply today!

At Ambitious about Autism, we're currently looking for an Office Manager to join our team at TreeHouse School.

You'll provide high quality administrative and reception support to TreeHouse School, overseeing the running of the front office and acting as a central information point for staff, parents and visitors.

Some key duties will include:

• Managing the stationery budget and ordering supplies for the school
• Line management of the Receptionist
• Arranging meeting room bookings
• Managing the team's annual leave

We are looking for someone who has:

• Strong administrative and reception experience
• Excellent IT skills
• Excellent interpersonal skills at all levels via telephone and written communication
• Experience of using your own initiative to plan and manage your own workload

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Location: Fully remote or hybrid (up to 50% on-site in Greenwich, London)
Hours: Full-time (37.5 hours per week) – job share or part-time considered
Application deadline: Applications reviewed on a rolling basis; early applications encouraged
Start date: As soon as possible

About the role

We’re looking for a calm, organised and proactive person to lead our student services and operations at Greenwich Music School.

You’ll be the key support role in a small, dynamic team—handling enquiries, scheduling lessons, coordinating student journeys, and helping improve the systems that support our work. This role blends people-facing service with behind-the-scenes structure and efficiency, all in support of high-quality, accessible music education.

You’ll be the only dedicated operations and student services team member, working closely with the co-founders (the CEO and Principal). There’s no wider admin team—so this is a role with real responsibility, variety, and scope to shape how things work. You’ll need to be comfortable working independently, making decisions, and managing your own workload, while staying closely aligned with our values and priorities.

It’s a great fit for someone who enjoys figuring things out, building processes from scratch, and improving how things work. You’ll need strong judgement, attention to detail, and the ability to keep calm in a changing environment. While the role involves plenty of day-to-day admin, it’s also an opportunity to shape how things work and improve them over time.

We admire the “manager of one” mindset (from 37signals)—someone who takes ownership of their work, communicates clearly, and doesn’t wait to be told what to do next.
 

Key responsibilities

 •  Be the first point of contact for new and enrolled student and parent enquiries
 •  Schedule and manage termly lesson timetables across programmes
 •  Coordinate teacher availability, room bookings and scheduling changes
 •  Support systems for enrolments, cancellations, bursaries and SEND provision
 •  Maintain accurate records in our CRM and shared platforms
 •  Help develop templates, workflows and processes that save time and improve experience
 •  Support adoption of new tech (e.g. ticketing tools, AI, automation features)
 •  Assist with concert and event logistics (in-person if local)
 •  Act as first aider and safeguarding contact (training provided)
 

About you

You’ll thrive in this role if you are:

 •  A confident generalist who enjoys juggling priorities and figuring things out
 •  Calm, clear and professional in communication, both written and verbal
 •  Comfortable with some mess, uncertainty and building-as-you-go
 •  Thoughtful about what’s worth spending time on, and what can be templated or automated
 •  Friendly, responsible and aligned with our values of creativity, positivity, quality and respect
 •  Curious and capable with new tools – not necessarily an expert, but willing to learn
 •  Able to work independently and take ownership of your work
 •  Available on Mondays, to follow up on weekend enquiries
 

Why join us?

 •  Be part of a small, forward-thinking team making a meaningful impact
 •  Work flexibly, with remote and hybrid options
 •  Help shape the systems and experience behind high-quality music education
 •  Take ownership and contribute to something growing and evolving
 •  Training and support provided (including safeguarding and first aid)

Cause: Health Charity
Role: Senior Data Operations Officer
Working arrangements / Location: Central London - Hybrid
Employment Type: to start ASAP – 18 months Temp
Salary/rate: up to £22.68 an hour - £41,278
Working hours: 35 hours per week

This role is pivotal in supporting the charity’s data and systems transformation programme, ensuring the effective management and maintenance.
 
Key Responsibilities

• Oversee the day-to-day management including licence management, user permissions, and training
• Ensure supporter data, processes, and systems are efficient, high quality, and compliant with relevant regulations
• Collaborate with the CRM Business Analyst to gather requirements for a new CRM and support the implementation of a Super User structure
• Act as a subject matter expert for Microsoft Dynamics 365 and ThankQ
• Maintain and develop training materials for CRM users, ensuring data quality standards are met
• Provide user support, triage tickets, and resolve issues on the service desk platform, Manage Engine
• Oversee scheduled data feeds and troubleshoot issues with the Data Integration Specialist
• Contribute to the Data Quality Programme by developing and standardising data capture and monitoring processes

Skills and Experience Required

• Proven experience in a Senior Data Operations Officer or similar role, ideally within the charity or non-profit sector
• Experience working with Microsoft Dynamics 365 and structured query language (SQL) Server Management Studio
• Practical knowledge of General Data Protection Regulations (GDPR) and ensuring compliance
• Strong IT skills, including comprehensive knowledge of Microsoft Office and Excel for data manipulation and analysis
• Experience in providing database training, creating processes, and procedures

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

LOCATION: Derby

RESPONSIBLE TO: Head of Operations

HOURS: 37.5 hours per week (can be worked flexibly)

SALARY: £26,686

CONTRACT: 12 months

 

About You.

We are seeking a highly skilled Data and IT Lead to oversee the management, security, and effective use of our data and technology systems, with a focus on operational efficiency and scalability. This role combines oversight with hands-on execution, ensuring our data, reporting tools, and IT infrastructure support business growth and team productivity. The Data and IT Lead will collaborate closely with leadership and team members to implement data-driven insights, improve reporting workflows, and ensure our IT infrastructure aligns with organisational needs.

 

Purpose of the role:

• To be the first point of call for all Data and IT queries & processes.
• To lead on identifying data needs and implementing systems, solutions and training across the organisation.
• To lead on identifying and implementing improvements in IT across the organisation.

 

Main duties and responsibilities:

Data Management & Reporting:

• Oversee data collection, storage, and processing, ensuring data quality, integrity, and compliance.
• Manage and optimise Airtable dashboards and databases to streamline data reporting and enable insights for decision-making.
• Develop and maintain data reporting tools to support business needs, including custom reporting solutions and analytics.
• Work closely with the team to identify key metrics, creating dashboards and visualizations to track performance.

IT Systems Management:

• Lead the selection, implementation, and integration of IT systems and tools that support our operations.
• Ensure data security protocols, system access controls, and backups are in place and in line with best practices.
• Act as the primary point of contact for our IT support provider, engaging with them to ensure they are managing troubleshooting and issue resolution well.
• Plan for future IT infrastructure needs, keeping scalability and cost-efficiency in mind.

Process Improvement & Automation:

• Identify opportunities to streamline processes through automation and improve workflows using Airtable and other tools.
• Develop, document, and implement best practices and standard operating procedures for data and IT management.
• Conduct regular reviews and audits to identify and implement process improvements.

· Lead on the review of data and IT policies and procedures.

Collaboration & Support:

• Work closely with other teams to understand their data and IT needs, providing guidance and support.
• Train team members on data management and reporting tools, helping to build a data-driven culture.
• Support project management initiatives by providing IT solutions and managing data resources.

Other

• Participate in relevant networks and forums to assist in the work of this role as part of individual and professional development.
• Make an active contribution to the overall work of Upbeat Communities through team meetings, staff training, awareness and fundraising events, and any other appropriate activities
• Be committed to, and work in accordance with Upbeat Communities’ values and ethos, as well as adhering to all organisational policies and procedures

 

Person Specification:

Foundational Values

• Consistently demonstrates self-awareness, empathy, and social skills to build positive interactions.
• Acts with compassion, fostering a supportive environment and contributing meaningfully to others' well-being.
• Actively seeks opportunities for development, applying new knowledge with humility and creativity.
• Understands the importance of providing others with support to make decisions and grow.

Core Competencies

• Excels in workload management, maintains calm under pressure, and mentors others in effective task prioritisation.
• Demonstrates advanced proficiency in Microsoft Office tools, leveraging them for complex tasks and mentoring others.
• Demonstrates knowledge of and sensitivity to refugee and asylum seeker needs, actively supporting their wellbeing and empowerment.
• Comfortably adapts to change, manages multiple priorities effectively, and remains flexible in evolving environments.
• Identifies problems independently, provides effective solutions, and takes initiative when required.
• Builds strong relationships, communicates clearly, and collaborates effectively with diverse stakeholders.
• Upholds ethical standards, demonstrates honesty, and ensures confidentiality in all actions.
• Respects and works effectively with individuals from diverse backgrounds and cultures.

 

Role Specific Skills

• Proficient in database management, data analysis, and visualisation.
• Solid understanding of IT infrastructure, security protocols, and cloud solutions.
• Strong project management and organisational skills.

What we offer as an Employer

• 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).
• Flexible working to promote a good work / life balance.
• Opportunities for continued training and development.
• Competitive pension scheme.
• Annual team retreat to recharge, re-envision and build relationships across the team.
• Regular support and supervision.